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Abstract:
This research is about the level of satisfaction of Jollibee Managers in the National Capital Region. A
determination of competencies of the subject respondents was also made to assess their managerial skills using the
instrument developed by Whetten and Cameron. Specific demographic profile of the respondents was also looked
into e.g. age, gender, civil status, highest educational attainment, length of service and NCR clusters to evaluate
whether job satisfaction and managerial competencies varies when classified according to these profile variables.
Finally, the researcher determined if relationship exists between job satisfaction and managerial competencies. The
main output of the study is to propose managerial skills intervention that may be applied by Jollibee Corp. to its
store managers to further hone the competencies and job satisfaction.
Keywords: Job Satisfaction, Competencies, Managerial Skills
Introduction
About two centuries ago, the world of
business and society were transformed by the
Industrial Revolution. Today, sweeping economic
and technological transformations are again changing
the world in ways that many people believe will be
just as significant.
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practices associated with world-class quality,
efficiency, or customer satisfactions. It is far more
challenging to prepare the members of an
organization to accept the need for change, to help
them understand the new approach, to obtain their
commitment to implement the proposal, to manage
the transition period effectively, and to
institutionalize the new approach by hard wiring it
into the organizations communication, evaluation,
and reward systems. As one experienced manager
noted, Good ideas are not in scarce supply. What is
rare is the ability to translate a good idea into
accepted practice.2
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STATEMENT OF OBJECTIVE
www.asiancapital.com/RESEARCH/research.library/investment.g
uide/1998/jfc98.pdf (accessed July 12, 2002)
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Emory and Cooper4 pointed out that a hypothesis
guide the direction of the study and provide a
framework for organizing the conclusions of the
study. Thus, the working hypotheses of this
dissertation are as follows:
1. There is no significant difference in the level
of job satisfaction of Jollibee store managers
in NCR when classified according to:
1.1. Age
1.2. Gender
1.3. Civil status
1.4. Length of service in Jollibee
1.5. Clusters (north, south, west, east)
2. There is no significant difference in the
managerial skills of Jollibee store managers
in NCR when classified according to:
2.1. Age
2.2. Gender
2.3. Civil status
2.4. Length of service in Jollibee
2.5. Clusters (north, south, west, east)
3. There is no significant relationship between
job satisfaction and managerial skills of
Jollibee store managers in NCR?
1.1. Age
1.2. Gender
1.3. Civil Status
1.4. Highest educational attainment
1.5. Length of service in Jollibee
1.6. Clusters/Areas in the National Capital Region
2. The level of job satisfaction of Jollibee store
managers in NCR in terms of the following
dimensions:
2.1. Motivator
2.2. Hygiene
3. The competency of Jollibee store managers in the
National Capital Region using the following
managerial skills as measurement:
3.1. Personal Skills
3.2. Interpersonal Skills
3.3. Group skills
HYPOTHESES
The hypotheses were constructed after
crystallizing the specific problems of the study.
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SUMMARY OF FINDINGS
1.
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3. Managerial Skills
managers in the NCR -
of
Jollibee
store
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5.2.2.
Significant
Difference
on
the
INTERPERSONAL Managerial Skills of Jollibee
Store Managers When Classified According to
Gender
5.3.2.
Significant
Difference
on
the
INTERPERSONAL Managerial Skills of Jollibee
Store Managers When Classified According to Civil
Status
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5.
6.
CONCLUSION
Within the limitations of the study, the following
conclusions drawn from the results of the study seem
pertinent.
1.
2.
3.
4.
1.
2.
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3.
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4.
5.
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6.
BIBLIOGRAPHY
RESEARCH AND DISSERTATION
ABSTRACTS
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1.
2.
3.
4.
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5.
7.
9.
6.
8.
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22. http://profiles.wisi.com/profiles/scripts/corpi
nfo2.asp?cusip=C60881150
23. http://www.agoranewsletter.com
(Source:
Agora Newsletters interview with Ms.
Cherry C. Caluya, Marketing, Advertising,
& PR Manager of Jollibee Foods
Corporation.)
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31. Magno-Miguel,
Marcelino
S.
The
Relationship of Organizational Climate, Job
Performance
and
Job
Satisfaction.
Unpublished
Doctoral
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1981.
33. Martires,
C.R.
Top
Management
Nationality and Need Satisfaction Level of
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52. Toni, Tomacci, The Relationship Between
Perceptions of Organizational Culture and
the Job Satisfaction of Male and Female
Middle Managers (Dissertation Abstract,
University of San Francisco, 1996)
58. www.asiancapital.com/RESEARCH/researc
h.library/investment.guide/1998/jfc98.pdf
59. BOOKS
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Personality
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66. Likert,
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New
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