Question

1 out of 1 points
System requirements serve as benchmarks to measure the overall acceptability of
a finished system.
Selected Answer:
Correct Answer:

True
True

Question

1 out of 1 points

New business support systems that produced valuable information, in addition to

performing manual tasks, were called management information systems (MIS)
because managers were the primary users.
Selected Answer:
Correct Answer:

True
True

Question

1 out of 1 points

A strategic plan that stresses technology tends to create an unfavorable climate

for IT projects that extends throughout an organization.
Selected Answer:
Correct Answer:
Question

False
False
1 out of 1 points

____ is a typical example of a system requirement for the input category.

Selected
Answer:

Student grades must be entered on machine-scannable forms

prepared by the instructor

Correct
Answer:

Student grades must be entered on machine-scannable forms

prepared by the instructor

Question

1 out of 1 points

____ components can provide automated response to sales inquiries, Web-based

order processing, and online inventory tracking.

Question
6

Selected Answer:

Customer relationship management (CRM)

Correct Answer:

Customer relationship management (CRM)

1 out of 1 points

Examples of tangible benefits include all of the following except a(n) ____.

Selected
Answer:

user-friendly system that improves employee job

satisfaction

Correct Answer:

user-friendly system that improves employee job

satisfaction

Question

1 out of 1 points

In a sequence diagram, the interaction proceeds from left to right along horizontal
arrows, while a vertical timeline represents messages from one object to another.
Selected Answer:
Correct Answer:

False
False

Question

1 out of 1 points

Internal factors that affect IT systems projects include all of the following except
____.
Selected Answer:

the economy

Correct Answer:

the economy

Question

1 out of 1 points

A vertical system is a system, such as an inventory or payroll application, that can

be adapted for use in many different companies.
Selected Answer:
Correct Answer:
Question
10

False
False
1 out of 1 points

____ is a typical example of a system requirement for the output category.

Question
11

Selected
Answer:

The contact management system must generate a daily

reminder list for all sales reps

Correct
Answer:

The contact management system must generate a daily

reminder list for all sales reps
1 out of 1 points

When evaluating systems requests, all of the following are disadvantages of a

systems review committee except ____.

Selected
Answer:

one person’s bias is more likely to affect the

decisions

Correct Answer:

one person’s bias is more likely to affect the

decisions

Question
12

1 out of 1 points
Supporters of neutral locations for interviews believe that it ____.
Selected
Answer:

keeps interruptions to a minimum so people can

concentrate fully

Correct
Answer:

keeps interruptions to a minimum so people can

concentrate fully

Question
13

1 out of 1 points
A horizontal system is designed to meet the unique requirements of a specific
business or industry, such as a Web-based retailer, a medical practice, or a video
chain.
Selected Answer:
Correct Answer:

False
False

Question
14

1 out of 1 points
All of the following are common reasons for systems requests except ____.
Selected Answer:

weaker controls

Correct Answer:

weaker controls

Question
15

1 out of 1 points
The main objective of all RAD approaches is to extend development time and
expense by excluding users from every phase of systems development.
Selected Answer:
Correct Answer:

False
False

Question
16

1 out of 1 points
Examples of company-wide applications, called ____, include order processing
systems, payroll systems, and company communications networks.
Selected Answer:

enterprise applications

Correct Answer:

enterprise applications

Question
17

1 out of 1 points
Product-oriented companies primarily offer information or services or sell goods
produced by others.
Selected Answer:
Correct Answer:

False
False

Question
18

1 out of 1 points
A systems request might propose enhancements for an existing system, the
correction of problems, or the development of an entirely new information
system.
Selected Answer:
Correct Answer:

True
True

Question
19

1 out of 1 points
Knowledge management systems are called expert systems because they ____.
Selected
Answer:

simulate human reasoning by combining a knowledge base

and inference rules that determine how the knowledge is applied

Correct
Answer:

simulate human reasoning by combining a knowledge base

and inference rules that determine how the knowledge is applied

Question
20

1 out of 1 points
When preparing a checklist of specific tasks to observe and questions to ask, a
systems analyst should consider ____.
Selected Answer:

all of the above

Correct Answer:

all of the above

Question
21

1 out of 1 points
A systems request form should not ____.

Question

Selected Answer:

have complex instructions

Correct Answer:

have complex instructions

1 out of 1 points

22
In an information system, information consists of basic facts that are the
system’s raw material.
Selected Answer:
Correct Answer:

False
False

Question
23

1 out of 1 points
In a typical company organizational model, middle managers ____.
Selected
Answer:

provide direction, necessary resources, and performance

feedback to supervisors and team leaders

Correct
Answer:

provide direction, necessary resources, and performance

feedback to supervisors and team leaders

Question
24

1 out of 1 points
Each activity within the systems analysis phase has an end product and one or
more milestones.
Selected Answer:
Correct Answer:

True
True

Question
25

1 out of 1 points
Performance limitations result when a system that was designed for a specific
hardware configuration becomes obsolete when new hardware is introduced.
Selected Answer:
Correct Answer:

Question
26

True
True
1 out of 1 points

____ is a typical example of a system requirement for the performance category.

Question
27

Selected
Answer:

The student records system must produce class lists within

five hours after the end of registration

Correct
Answer:

The student records system must produce class lists within

five hours after the end of registration
1 out of 1 points

In launching a new information system, the greatest risk occurs when a

company ____.

Question
28

Selected
Answer:

tries to decide how the system will be implemented before

determining what the system is supposed to do

Correct
Answer:

tries to decide how the system will be implemented before

determining what the system is supposed to do
1 out of 1 points

Traditionally, the SDLC is pictured as a(n) ____, like that shown in the
accompanying figure, where the result of each phase, which is called a
deliverable or end product, flows sequentially into the next phase.

Selected Answer:

waterfall model

Correct Answer:

waterfall model

Question
29

1 out of 1 points
When planning an information system, a company must consider how a new
system will interface with older systems, which are called ____.
Selected Answer:

legacy systems

Correct Answer:

legacy systems

Question
30

1 out of 1 points
In many large companies, applications called enterprise resource planning
(ERP) systems provide cost-effective support for users and managers throughout
the company.
Selected Answer:
Correct Answer:

True
True

Question
31

1 out of 1 points
In an information system, data is information that has been transformed into
output that is valuable to users.
Selected Answer:
Correct Answer:

Question
32

False
False
1 out of 1 points

Of the measures of feasibility in the accompanying figure, ____ considers

questions such as “Does management support the project?” and
“Will the new system require training for users?”

Question
33

Selected Answer:

operational feasibility

Correct Answer:

operational feasibility
1 out of 1 points

A mission-critical system is one that is unimportant to a company’s

operations.

Selected Answer:
Correct Answer:

False
False

Question
34

1 out of 1 points
To evaluate ____, a systems analyst needs information about projected future
volume for all outputs, inputs, and processes.
Selected Answer:

scalability

Correct Answer:

scalability

Question
35

1 out of 1 points
Greater user involvement in the system development process usually results in
poorer communication, slower development times, and less satisfied users.
Selected Answer:
Correct Answer:

False
False

Question
36

1 out of 1 points
Examples of intangible benefits include all of the following except a(n) ____.
Selected
Answer:

online package tracking system that decreases the need

for clerical staff

Correct
Answer:

online package tracking system that decreases the need

for clerical staff

Question
37

1 out of 1 points
The ____ phase of the SDLC includes four main activities: requirements
modeling, data and process modeling, object modeling, and consideration of
development strategies.
Selected Answer:

systems analysis

Correct Answer:

systems analysis

Question
38

1 out of 1 points
In object-oriented programming, an object is a member of a(n) ____, which is a
collection of similar objects.
Selected Answer:

class

Correct Answer:

class

Question
39

1 out of 1 points
Creating an FDD is different from drawing an organization chart —
systems analysts start at the bottom and work their way up.
Selected Answer:
Correct Answer:

False
False

Question
40

1 out of 1 points
Systems requests seldom are aimed at improving service to customers or users
within a company.
Selected Answer:
Correct Answer:

False
False

Question
41

1 out of 1 points
The primary advantage of RAD is that ____.
Selected
Answer:

systems can be developed more quickly with significant

cost savings

Correct
Answer:

systems can be developed more quickly with significant

cost savings

Question
42

1 out of 1 points
TP systems are inefficient because they process a set of transaction-related
commands individually rather than as a group.
Selected Answer:
Correct Answer:

False
False

Question
43

1 out of 1 points
While RAD typically focuses only on fact-finding and requirements
determination, JAD provides a fast-track approach to a full spectrum of system
development tasks, including planning, design, construction, and
implementation.
Selected Answer:
Correct Answer:

Question

False
False
1 out of 1 points

44
____ is a traditional, time-tested, easy to understand systems development
technique that uses a set of process models to describe a system graphically.
Selected Answer:

Structured analysis

Correct Answer:

Structured analysis

Question
45

1 out of 1 points
A risk of RAD is that a system might work well in the short term, but the
corporate and long-term objectives for the system might not be met.
Selected Answer:
Correct Answer:

True
True

Question
46

1 out of 1 points
____ is an example of a discretionary project.
Selected Answer:

Creating a new report for a user

Correct Answer:

Creating a new report for a user

Question
47

1 out of 1 points
A(n) ____ describes the logic that programmers use to write code modules.
Selected Answer:

process model

Correct Answer:

process model

Question
48

0 out of 1 points
In an interview, ____ are questions that ask a person to evaluate something by
providing limited answers to specific responses or on a numeric scale.

Question
49

Selected Answer:

closed-ended questions

Correct Answer:

range-of-response questions
1 out of 1 points

IBM claims that its WebSphere strategy is best for Web-based application
development, while Microsoft counters with a broad vision called .NET that
redefines that company’s approach to Web-based application
development.

Selected Answer:
Correct Answer:

True
True

Question
50

1 out of 1 points
Hardware-based security controls include passwords, various levels of user
access, and coding data.
Selected Answer:
Correct Answer:

False
False

Question
51

1 out of 1 points
A business process describes a specific set of transactions, events, tasks, and
results.
Selected Answer:
Correct Answer:

True
True

Question
52

1 out of 1 points
A ____, or requirements model, describes the information that a system must
provide.
Selected Answer:

business model

Correct Answer:

business model

Question
53

1 out of 1 points
Compared with traditional methods, the entire RAD process is expanded and, as
a result, the new system is built, delivered, and placed in operation much later.
Selected Answer:
Correct Answer:

False
False

Question
54

1 out of 1 points
As users rely more heavily on information systems to perform their jobs, they
are likely to request even more IT services and support.
Selected Answer:
Correct Answer:

Question
55

True
True
1 out of 1 points

Today, systems development is much more team-oriented than in the past.

Selected Answer:
Correct Answer:

True
True

Question
56

1 out of 1 points
Business support systems ____.
Selected
Answer:

provide job-related information support to users at all

levels of a company

Correct
Answer:

provide job-related information support to users at all

levels of a company

Question
57

1 out of 1 points
When setting priorities for systems requests, the highest priority goes to projects
that provide the ____.
Selected
Answer:

greatest benefit, at the lowest cost, in the shortest period

of time

Correct Answer:

greatest benefit, at the lowest cost, in the shortest period

of time

Question
58

1 out of 1 points
System requirements fall into five general categories: outputs, inputs, processes,
performance, and controls.
Selected Answer:
Correct Answer:

True
True

Question
59

1 out of 1 points
A SWOT analysis contributes to the strategic planning process by identifying
____ resources.

Question
60

Selected Answer:

all of the above

Correct Answer:

all of the above

1 out of 1 points

Although the business-to-business (B2B) sector is more familiar to retail

customers, the volume of business-to-consumer (B2C) transactions is many

times greater.
Selected Answer:
Correct Answer:

False
False

Question
61

1 out of 1 points
IT professionals recognize that successful systems must be user-oriented, and
users need to be involved, formally or informally, at every stage of systems
development.
Selected Answer:
Correct Answer:

True
True

Question
62

1 out of 1 points
Transaction processing (TP) systems ____.
Selected
Answer:

process data generated by day-to-day business

operations

Correct Answer:

process data generated by day-to-day business

operations

Question
63

1 out of 1 points
Traditionally, a company either developed its own information systems, called
in-house applications, or purchased systems called software packages from
outside vendors.
Selected Answer:
Correct Answer:

Question
64

True
True
1 out of 1 points

User productivity systems ____.

Question
65

Selected
Answer:

include e-mail, voice mail, fax, video conferencing, word

processing, automated calendars, database management,
spreadsheets, and high-speed Internet access

Correct
Answer:

include e-mail, voice mail, fax, video conferencing, word

processing, automated calendars, database management,
spreadsheets, and high-speed Internet access
1 out of 1 points

System analysts use modeling and fact-finding interactively — first they
build fact-finding results into models, then they study the models to determine
whether additional fact-finding is needed.
Selected Answer:
Correct Answer:

True
True

Question
66

1 out of 1 points
In a typical company organizational model, top managers ____.
Selected
Answer:

develop long-range plans, called strategic plans, that define

the company’s overall mission and goals

Correct
Answer:

develop long-range plans, called strategic plans, that define

the company’s overall mission and goals

Question
67

1 out of 1 points
Using a(n) ____, an analyst can show business functions and break them down
into lower-level functions and processes.
Selected Answer:

FDD

Correct Answer:

FDD

Question
68

1 out of 1 points
When companies attempt to simplify operations or reduce costs, a popular
strategy is to have managers and systems analysts perform ____.
Selected Answer:

business process reengineering (BPR)

Correct Answer:

business process reengineering (BPR)

Question
69

1 out of 1 points
Compared with traditional methods, when properly used, JAD can result in all
of the following except ____.

Question
70

Selected
Answer:

less expense and greater manageability if the group is too

large

Correct Answer:

less expense and greater manageability if the group is too

large
1 out of 1 points

In an interview, ____ limit or restrict the response.

Selected Answer:

closed-ended questions

Correct Answer:

closed-ended questions

Question
71

1 out of 1 points
Because use cases depict a system through the eyes of a user, common business
language can be used to describe the transactions.
Selected Answer:
Correct Answer:

True
True

Question
72

1 out of 1 points
A company’s mission statement is unrelated to its major goals, shorterterm objectives, and day-to-day business operations.
Selected Answer:
Correct Answer:

False
False

Question
73

1 out of 1 points
Strategic planning looks beyond day-to-day activities and focuses on a horizon
that is 3, 5, or even 10 years in the future.
Selected Answer:
Correct Answer:

True
True

Question
74

1 out of 1 points
____ are especially important to a systems analyst who must work with people
at all organizational levels, balance conflicting needs of users, and communicate
effectively.

Question
75

Selected Answer:

Interpersonal skills

Correct Answer:

Interpersonal skills
1 out of 1 points

Of the measures of feasibility in the accompanying figure, ____ assesses tangible

and intangible benefits to the company in addition to costs.
Selected Answer:

economic feasibility

Correct Answer:

economic feasibility

Question
76

1 out of 1 points
____ is a typical example of a system requirement for the process category.
Selected
Answer:

The video rental system must not execute new rental

transactions for customers who have overdue tapes

Correct
Answer:

The video rental system must not execute new rental

transactions for customers who have overdue tapes

Question
77

1 out of 1 points
Internal and external factors affect every business decision that a company
makes, and IT systems are no exception.
Selected Answer:
Correct Answer:

True
True

Question
78

1 out of 1 points
Because it is linked to a specific development methodology, systems developers
use JAD whenever group input and interaction is not desired.
Selected Answer:
Correct Answer:

False
False

Question
79

1 out of 1 points
External factors that affect IT systems projects include all of the following
except ____.
Selected Answer:

managers

Correct Answer:

managers

Question
80

1 out of 1 points
The purpose of a JIT (just-in-time) system is to provide the right product at the
right place at the right time.
Selected Answer:
Correct Answer:

True
True

Question
81

1 out of 1 points
Some industry experts predict that bar code technology will be overshadowed in
the future by electronic product code (EPC) technology that uses RFID tags to
identify and monitor the movement of each individual product.
Selected Answer:
Correct Answer:

Question
82

True
True
1 out of 1 points

____ is a typical example of a system requirement for the control category.

Selected
Answer:

The system must maintain separate levels of security for

users and the system administrator

Correct
Answer:

The system must maintain separate levels of security for

users and the system administrator

Question
83

1 out of 1 points
Management leadership and information technology are unconnected, and no
significant changes have occurred in either area.
Selected Answer:
Correct Answer:

Question
84

False
False
1 out of 1 points

Of the measures of feasibility in the accompanying figure, ____ considers points

such as “Does the proposed platform have sufficient capacity for future
needs?” and “Will the hardware and software environment be
reliable?”

Question
85

Selected Answer:

technical feasibility

Correct Answer:

technical feasibility
1 out of 1 points

____ software controls the flow of data, provides data security, and manages
network operations.

Selected Answer:

System

Correct Answer:

System

Question
86

1 out of 1 points
Of the measures of feasibility in the accompanying figure, issues that relate to
____ include “Has management established a firm timetable for the
project?” and “Will a project manager be appointed?”
Selected Answer:

schedule feasibility

Correct Answer:

schedule feasibility

Question
87

1 out of 1 points
When assessing priorities for systems requests, a systems analyst should look
for high scores in all of the following except ____.
Selected
Answer:

Will the proposed system decrease revenue for the

company?

Correct Answer:

Will the proposed system decrease revenue for the

company?

Question
88

1 out of 1 points
Because of the limited range of input and interaction among participants, few
companies believe that a JAD group produces the best definition of a new
system.
Selected Answer:
Correct Answer:

False
False

Question
89

1 out of 1 points
Application software manages hardware components, which can include a
single workstation or a global network with many thousands of clients.
Selected Answer:
Correct Answer:

Question
90

False
False
1 out of 1 points

System software consists of programs that support day-to-day business

functions and provide users with the information they require.

Selected Answer:
Correct Answer:

False
False

Question
91

1 out of 1 points
The success or failure of an information system usually is unrelated to whether
users are satisfied with the system’s output and operations.
Selected Answer:
Correct Answer:

False
False

Question
92

1 out of 1 points
In an interview, ____ encourage spontaneous and unstructured responses.
Selected Answer:

open-ended questions

Correct Answer:

open-ended questions

Question
93

1 out of 1 points
A system must have effective controls to ensure that data is secure and accurate.
Selected Answer:
Correct Answer:

True
True

Question
94

1 out of 1 points
UML provides various graphical tools, such as use case diagrams and sequence
diagrams.
Selected Answer:
Correct Answer:

True
True

Question
95

1 out of 1 points
Service-oriented companies manufacture and sell products such as computers,
routers, or microchips.
Selected Answer:
Correct Answer:

Question
96

False
False
1 out of 1 points

Systems development typically starts with a ____.

Selected
Answer:

systems request, followed by a preliminary investigation,

which includes a feasibility study

Correct
Answer:

systems request, followed by a preliminary investigation,

which includes a feasibility study

Question
97

1 out of 1 points
A strong business case suggests that a company should pursue other options,
above the alternative, because it would be in the firm’s best interest to
do so.
Selected Answer:
Correct Answer:

False
False

Question
98

1 out of 1 points
Much of the time a systems analyst spends talking with people is spent
conducting ____, which is/are the most common fact-finding technique.
Selected Answer:

interviews

Correct Answer:

interviews

Question
99

1 out of 1 points
Data entry controls should be excessive without being effective.
Selected Answer:
Correct Answer:

False
False

Question 100

1 out of 1 points
RAD relies heavily on prototyping and user involvement.
Selected Answer:
Correct Answer:

Question 1

1 out of 1 points
When determining outsourcing fees, a ____ uses a set fee based on a specified
level of service and user support.
Correct Answer:

Question
2

True
True

fixed fee model

1 out of 1 points

The Software & Information Industry Association and many software

industry leaders, including Microsoft, believe that the concept of ____ is

redefining the way that companies develop and deploy their information systems.
Correct Answer:

software as a service

Question

1 out of 1 points

3
In a DFD, the Gane and Sarson symbol for an entity is a ____.
Correct
Answer:

rectangle, which may be shaded to make it look threedimensional

Question

1 out of 1 points

Another term for IBS is managed hosting, because the operation is managed by
the outside firm, or host.

Correct Answer:

True

Question

1 out of 1 points

A ____ is a document that describes a company, lists the IT services or products

needed, and specifies the features required.
Correct Answer:

request for proposal (RFP)

Question

1 out of 1 points

All of the following are true of Web-based development except ____.

Correct
Answer:

Internet-based development treats the Web as a

communication channel, rather than as the platform

Question

1 out of 1 points

7
An object treats data and processes separately.

Correct Answer:

False

Question

1 out of 1 points

8
In a DFD, the Gane and Sarson symbol for a process is a ____.
Correct Answer:

rectangle with rounded corners

Question

1 out of 1 points

9
A gray hole process is a process that has ____.
Correct
Answer:

at least one input and one output, but the input obviously is
too insufficient to generate the output shown

Question
10

1 out of 1 points
All of the following are true of a traditional systems development environment
except ____.
Correct
Answer:

scalability is not affected by telecommunications

limitations and local networks

Question
11

1 out of 1 points
When DFDs are drawn, each of the following conventions should be followed
except ____.
Correct Answer:

use the same names within each set of symbols

Question
12

1 out of 1 points
Which of the following is NOT an attribute of a car?
Correct Answer:

parking

Question
13

1 out of 1 points
Two Web-based development environments are IBM’s WebSphere and
Microsoft’s .NET.

Correct Answer:

True

Question
14

1 out of 1 points
Some data files should be totally hidden from view, while others should have
____ so users can view, but not change, the data.
Correct Answer:

Question
15

read-only properties
1 out of 1 points

Building an application in a Web-based environment might involve different

risks and benefits, compared to a traditional environment.

Correct Answer:

True

Question
16

1 out of 1 points
Because diagram 0 is a more detailed or expanded version of process 0 on a
context diagram, diagram 0 is called a(n) ____.
Correct Answer:

exploded view

Question
17

1 out of 1 points
____ is a widely used method of visualizing and documenting an information
system.
Correct Answer:

UML

Question
18

1 out of 1 points
A logical model describes how a system will be constructed.

Correct Answer:

False

Question
19

1 out of 1 points
In a DFD, a process symbol can have only one outgoing data flow.

Correct Answer:

False

Question
20

1 out of 1 points
In a DFD, a data flow must have a process symbol on at least one end.

Correct Answer:
Question
21

True
1 out of 1 points

Typically, customers purchase licenses that give them the right to use the
software under the terms of the license agreement.

Correct Answer:

True

Question
22

1 out of 1 points
When companies use a ____, they already know the specific products or service
they want and need to obtain price quotations or bids from vendors.
Correct Answer:

request for quotation (RFQ)

Question
23

1 out of 1 points
Mergers and acquisitions typically have no impact on clients and customers of
large, financially healthy firms.

Correct Answer:

False

Question
24

1 out of 1 points
A gas pump is an example of a black box.

Correct Answer:

True

Question
25

1 out of 1 points
An IBS (Internet business services) solution is attractive to customers because it
offers online data center support, mainframe computing power for missioncritical functions, and universal access via the Internet.

Correct Answer:

True

Question
26

1 out of 1 points
Your car performs a(n) ____ called operate wipers when you send a message by
moving the proper control.
Correct Answer:

Question
27

method
1 out of 1 points

A company considering outsourcing must realize that the solution can be only as
good as the outsourcing firm that provides the service.

Correct Answer:

True

Question
28

1 out of 1 points
A black hole process is a process that has ____.
Correct Answer:

no output

Question
29

1 out of 1 points
In a use case, an external entity is called a(n) ____.
Correct Answer:

actor

Question
30

1 out of 1 points
Leveling ____.
Correct
Answer:

uses a series of increasingly detailed DFDs to describe an

information system

Question
31

1 out of 1 points
In a DFD, the Gane and Sarson symbol for a data store is a ____.
Correct
Answer:

flat rectangle that is open on the right side and closed on

the left side

Question
32

1 out of 1 points
Several years ago, Gartner, a leading IT research and consulting firm, accurately
forecast the enormous growth of offshore outsourcing.

Correct Answer:

True

Question
33

1 out of 1 points
A major advantage of O-O designs is that systems analysts can save time and
avoid errors by using modular objects.

Correct Answer:
Question

True
1 out of 1 points

34
An auto parts store inventory ____ might include part number, description,
supplier code, minimum and maximum stock levels, cost, and list price.
Correct Answer:

record

Question
35

1 out of 1 points
All of the following are true of Web-based development except ____.
Correct
Answer:

Web-based software treats the software as a service that is

more dependent on desktop computing powers and resources

Question
36

1 out of 1 points
Mission-critical IT systems should be outsourced only if the result is a costattractive, reliable, business solution that fits the company’s long-term
business strategy.

Correct Answer:

True

Question
37

0 out of 1 points
Many valuable reports can be obtained from a data dictionary, including a(n)
____.
Correct Answer:

all of the above

Question
38

1 out of 1 points
In a DFD, the Gane and Sarson symbol for a data flow is a ____.
Correct Answer:

line with a single or double arrowhead

Question
39

1 out of 1 points
Microsoft’s ____ is one of the major Web-based development
environments.
Correct Answer:

.NET

Question
40

1 out of 1 points
A data flow in a DFD represents one or more data items.

Correct Answer:

True

Question
41

1 out of 1 points
The number of attributes needed to describe an object depends on the business
requirements of the information system and its users.

Correct Answer:

True

Question
42

1 out of 1 points
An object’s ____ are the tasks or functions the object performs.
Correct Answer:

methods

Question
43

1 out of 1 points
A major advantage of outsourcing is that it eliminates employee concerns about
job security.

Correct Answer:

False

Question
44

1 out of 1 points
The UML symbol for a use case is a(n) ____ with a label that describes the
action or event.
Correct Answer:

oval

Question
45

1 out of 1 points
Using Gane and Sarson symbols, a DFD represents processes as circles.

Correct Answer:

False

Question
46

1 out of 1 points
A black box does not want or need outside interference.

Correct Answer:

True

Question
47

1 out of 1 points
The Software & Information Industry Association (SIIA) believes that the
acquisition of software as a service rather than a product will have a major
impact on the software industry.

Correct Answer:

True

Question
48

1 out of 1 points
Two data stores can be connected by a data flow without an intervening process.

Correct Answer:

False

Question
49

1 out of 1 points
Just as objects are similar to adjectives, attributes resemble verbs that describe
what and how an object does something.

Correct Answer:

False

Question
50

1 out of 1 points
A class can belong to a more general category called a subclass.

Correct Answer:

False

Question
51

1 out of 1 points
The concept that a message gives different meanings to different objects is
called encapsulation.

Correct Answer:

False

Question
52

1 out of 1 points
Oracle Corporation offers a service called ____, which provides E-business
applications on a fixed fee basis.
Correct Answer:

Oracle On Demand

Question
53

1 out of 1 points
Balancing ____.
Correct
Answer:

ensures that the input and output data flows of the parent
DFD are maintained on the child DFD

Question
54

1 out of 1 points
In data and process modeling, a(n) ____ model shows what the system must do,
regardless of how it will be implemented physically.
Correct Answer:

logical

Question
55

1 out of 1 points
The UML represents an object as a(n) ____ with the object name at the top,
followed by the object’s attributes and methods.
Correct Answer:

rectangle

Question
56

1 out of 1 points
When determining outsourcing fees, a ____ has a variable fee based on the
number of users or workstations that have access to the application.
Correct Answer:

subscription model

Question
57

1 out of 1 points
All relationships have equal weight; none is stronger than any other.

Correct Answer:

False

Question
58

0 out of 1 points
A method is like a blueprint, or template, for all the objects within a class.

Correct Answer:

False

Question
59

1 out of 1 points
A DFD shows the structure and detailed contents of a data flow.

Correct Answer:

False

Question
60

1 out of 1 points
In a traditional systems development environment, security issues usually are
less complex than with Web-based systems, because the system operates on a
private telecommunications network, rather than the Internet.

Correct Answer:

True

Question
61

1 out of 1 points
System analysts define an object’s attributes during the systems design
process.

Correct Answer:

True

Question
62

1 out of 1 points
An ASP provides a license to use the software, and nothing more.

Correct Answer:

False

Question
63

1 out of 1 points
A(n) ____ defines specific tasks that an object can perform.
Correct Answer:

method

Question
64

0 out of 1 points
The same message to two different objects produces the same results.

Correct Answer:
Question
65

False
1 out of 1 points

A software package developed to handle information requirements for a specific

type of business is called a horizontal application.

Correct Answer:

False

Question
66

1 out of 1 points
Spontaneous generation, black holes, and gray holes are logically impossible in
a DFD because a process must act on input, shown by an incoming data flow,
and produce output, represented by an outgoing data flow.

Correct Answer:

True

Question
67

1 out of 1 points
A use case ____ documents the name of the use case, the actor, a description of
the use case, a step-by-step list of the tasks and actions required for successful
completion, a description of alternative courses of action, preconditions,
postconditions, and assumptions.
Correct Answer:

description

Question
68

1 out of 1 points
Data flows are shown in a context diagram because data stores are external to
the system.

Correct Answer:

False

Question
69

1 out of 1 points
A software package that can be used by many different types of organizations is
called a vertical application.

Correct Answer:

False

Question
70

1 out of 1 points
Internet-based development treats the Web as just a communications channel,
rather than as a platform.

Correct Answer:
Question

False
1 out of 1 points

71
A DFD does not show the external entities that provide data to the system or
receive output from the system.

Correct Answer:

False

Question
72

1 out of 1 points
The ____ uses a set of symbols to represent graphically the various components
and relationships within a system.
Correct Answer:

UML

Question
73

1 out of 1 points
Late in the systems design phase, you build a logical model that describes how a
system will be constructed.

Correct Answer:

False

Question
74

1 out of 1 points
The main reason for offshore outsourcing is the same as domestic outsourcing:
lower bottom-line costs.

Correct Answer:

True

Question
75

1 out of 1 points
By limiting access to internal processes, an object prevents its internal code
from being altered by another object or process.

Correct Answer:

True

Question
76

1 out of 1 points
Systems analysts call an entity that supplies data to the system a sink, and an
entity that receives data from the system a source.

Correct Answer:

False

Question
77

1 out of 1 points
Typically, companies choose in-house software development for all of the
following reasons except to ____.
Correct
Answer:

obtain input from other companies who already have

implemented the software

Question
78

1 out of 1 points
Which of the following is not a path that development can follow?
Correct Answer:

construct a legacy system

Question
79

1 out of 1 points
DFD symbols are referenced by using all ____ letters for the symbol name.
Correct Answer:

capital

Question
80

1 out of 1 points
The data dictionary usually records and describes a default value, which is the
____.
Correct
Answer:

value for the data element if a value otherwise is not

entered for it

Question
81

1 out of 1 points
Leveling also is called ____.
Correct Answer:

all of the above

Question
82

1 out of 1 points
The line from the actor to a use case is called a(n) ____.
Correct Answer:

Question
83

association
1 out of 1 points

If objects are similar to adjectives that describe the characteristics of an object,

attributes are similar to nouns.

Correct Answer:

False

Question
84

1 out of 1 points
Customer objects can perform specific tasks, such as placing an order, or paying
a bill.

Correct Answer:

True

Question
85

1 out of 1 points
A DFD does not show the detailed contents of a data store — the specific
structure and data elements are defined in the data dictionary.

Correct Answer:

True

Question
86

1 out of 1 points
A use case ____ is a visual summary of several related use cases within a
system or subsystem.
Correct Answer:

diagram

Question
87

0 out of 1 points
Advantages of purchasing a software package over developing software inhouse include all of the following except ____.
Correct Answer:

satisfaction of unique business requirements

Question
88

1 out of 1 points
Inheritance enables an object to derive one or more of its attributes from a(n)
____.
Correct Answer:

parent

Question
89

0 out of 1 points
Buyers can customize a software package by ____.
Correct Answer:

all of the above

Question
90

1 out of 1 points
Your red Mustang is a(n) ____ of the CAR class.
Correct Answer:

instance

Question
91

1 out of 1 points
Objects can have a specific attribute called a(n) ____, which describes the
object’s current status.
Correct Answer:

state

Question
92

1 out of 1 points
A physical model shows what the system must do, regardless of how it will be
implemented.

Correct Answer:

False

Question
93

1 out of 1 points
In a DFD, processes contain the business logic, also called business rules, that
transform the data and produce the required results.

Correct Answer:

True

Question
94

1 out of 1 points
Outsourcing can refer to ____.
Correct Answer:

all of the above

Question
95

1 out of 1 points
A data flow diagram (DFD) shows how the system transforms input data into
useful information.

Correct Answer:
Question
96

True
1 out of 1 points

When you create a use case diagram, the first step is to identify the system
boundary, which is represented by a ____.
Correct Answer:

rectangle

Question
97

1 out of 1 points
Some objects might have a few attributes; others might have dozens.

Correct Answer:

True

Question
98

1 out of 1 points
A set of DFDs provides a logical model that shows how the system works, not
what the system does.

Correct Answer:

False

Question
99

0 out of 1 points
A spontaneous generation process is a process that has ____.
Correct Answer:

no input

Question
100

1 out of 1 points
An object has certain ____.
Correct Answer:

Question
1

attributes

1 out of 1 points
Problems found with 1NF (first normal form) design that do not exist in 2NF
(second normal form) include all of the following except ____.
Correct Answer:

Question
2

1NF tables always contain consistent data

1 out of 1 points

When developing e-business systems, an in-house solution usually requires a

____ for a company that must adapt quickly in a dynamic e-commerce
environment.

Correct Answer:

greater initial investment but provides more flexibility

Question

1 out of 1 points

3
An existence check is a data validation check that ____.
Correct Answer:

is used for mandatory data items

Question

1 out of 1 points

Exception reports are useful when the user needs to know the details, but does
not want information only on records that might require action.

Correct Answer:

False

Question

0 out of 1 points

In a typical file processing environment, ____ problems can occur if updates are
not applied in every file.
Correct Answer:

data integrity

Question

1 out of 1 points

In a table or file, each column represents a record, which is an individual

instance, or occurrence of an entity, and each row represents a field, or
characteristic of the entity.

Correct Answer:
Question

False
1 out of 1 points

7
A combination check is a data validation check that ____.
Correct
Answer:
Question
8

is performed on two or more fields to ensure that they are

consistent or reasonable when considered together
1 out of 1 points

In a detail report, each line of output printed is called a detail line.

Correct Answer:

True

Question

1 out of 1 points

Web pages are stored on a Web server, which is a computer that receives requests
and makes Web pages available to users.

Correct Answer:

True

Question
10

1 out of 1 points
Online processing systems typically have all of the following characteristics
except ____.
Correct
Answer:

the system requires significantly fewer network resources

than batch systems

Question
11

1 out of 1 points
A ____ is a text document written in HTML.
Correct Answer:

Web page

Question
12

0 out of 1 points
A table is in first normal form (1NF) if it contains a repeating group.

Correct Answer:

False

Question
13

1 out of 1 points
Relational databases are poorly suited to client/server computing because they
are so powerless and rigid.

Correct Answer:

False

Question
14

1 out of 1 points
____ is the measure of a system’s ability to expand, change, or
downsize easily to meet the changing needs of a business enterprise.
Correct Answer:

Scalability

Question
15

1 out of 1 points
Today, client/server architecture is the dominant form of systems design, using
Internet protocols and traditional network models.

Correct Answer:

True

Question
16

1 out of 1 points
A disadvantage of server-based processing is that character-based terminals
typically are used, which provide a limited interface for users.

Correct Answer:

True

Question
17

1 out of 1 points
In a file-oriented information system, a security file ____.
Correct Answer:

is created and saved for backup and recovery purposes

Question
18

1 out of 1 points
In the OSI (open system interconnection) model, the application layer ____.
Correct
Answer:

provides network services requested by a local

workstation

Question
19

1 out of 1 points
To design data entry screens that are easy to learn and use, employ all of the
following guidelines except ____.
Correct Answer:

require users to type leading zeroes for numeric fields

Question
20

1 out of 1 points
Generally, reports used by individuals at higher levels in an organization include
more detail than reports used by lower-level employees.

Correct Answer:
Question
21

False
1 out of 1 points

A popular rule of thumb is that a design is in 3NF if every nonkey field depends
on the key, the whole key, and nothing but the key.

Correct Answer:

True

Question
22

1 out of 1 points
A batch processing system has all of the following characteristics except ____.
Correct
Answer:

the information system is available whenever necessary to

support business operations

Question
23

1 out of 1 points
In contrast to a centralized system, a client/server design separates applications
and data.

Correct Answer:

True

Question
24

1 out of 1 points
Impact printers can use multi-part forms to produce more than one copy, which
is an advantage to firms that require several copies of the same report.

Correct Answer:

True

Question
25

1 out of 1 points
In a client/server design, a database server ____.
Correct Answer:

processes individual SQL commands

Question
26

1 out of 1 points
In a Web-based database design, the Internet serves as the front end, or
interface, for the database management system.

Correct Answer:
Question
27

True
1 out of 1 points

In the OSI (open system interconnection) model, the presentation layer ____.

Correct
Answer:

assures that data is uniformly structured and formatted for

network transmission

Question
28

1 out of 1 points
Podcasts are especially important for legal reasons, or where it is necessary to
display a signature, date stamp, or other visual features of a document.

Correct Answer:

False

Question
29

1 out of 1 points
In a file-oriented information system, a transaction file ____.
Correct
Answer:

stores records that contain day-to-day business and

operational data

Question
30

1 out of 1 points
A(n) ____, which is used to access stored data, allows a user to specify a task
without specifying how the task will be accomplished.
Correct Answer:

query language

Question
31

1 out of 1 points
For upper-level managers who often want to see total figures and do not need
supporting details, a(n) ____ is appropriate.
Correct Answer:

summary report

Question
32

1 out of 1 points
In a file-oriented information system, a history file contains reference data used
by the information system.

Correct Answer:
Question
33

False
1 out of 1 points

An entity is a person, place, thing, or event for which data is collected and
maintained.

Correct Answer:

True

Question
34

1 out of 1 points
A client is a computer that supplies data, processing services, or other support to
one or more computers, called servers.

Correct Answer:

False

Question
35

1 out of 1 points
The Internet has had little impact on system architecture.

Correct Answer:

False

Question
36

1 out of 1 points
In e-commerce, data mining works best when a goal is to reduce clicks to close,
which means average page views to accomplish a purchase or obtain desired
information.

Correct Answer:

True

Question
37

1 out of 1 points
According to a usability expert at IBM, a computer user has the right to ____.
Correct Answer:

all of the above

Question
38

1 out of 1 points
A reasonableness check is a data validation check that ____.
Correct
Answer:

identifies values that are questionable, but not necessarily

wrong

Question
39

1 out of 1 points
A range check is a data validation check that ____.
Correct

tests data items to verify that they fall between a specified

Answer:

minimum and maximum value

Question
40

1 out of 1 points
A system design where the server performs all the processing is described as
____.
Correct Answer:

mainframe architecture

Question
41

1 out of 1 points
In a typical LAN, clients share data stored on a local server that supports a
group of users or a department.

Correct Answer:

True

Question
42

1 out of 1 points
Intranets and extranets are called Web-centric because they use different
protocols, or data transmission standards, than the Internet.

Correct Answer:

False

Question
43

1 out of 1 points
In a(n) ____ design, the remote user’s keystrokes are transmitted to the
mainframe, which responds by sending screen output back to the user’s
screen.
Correct Answer:

centralized

Question
44

1 out of 1 points
One problem in a file processing environment is ____, which means that data
common to two or more information systems is stored in several places.
Correct Answer:

Question
45

data redundancy
1 out of 1 points

Interface design should call attention to the interface, rather than facilitating
design objectives.

Correct Answer:

False

Question
46

1 out of 1 points
In today’s interconnected world, output from one system often becomes
input into another system.

Correct Answer:

True

Question
47

1 out of 1 points
When using Microsoft Office, documents, spreadsheets, and databases can be
stored in Unicode-compatible form by using the font called ____.
Correct Answer:

Arial Unicode MS

Question
48

1 out of 1 points
Good interface design is based partly on ____, which focuses on how an
interface can be made attractive and easy to use.
Correct Answer:

aesthetics

Question
49

1 out of 1 points
A subschema is a view of a database used by one or more systems or users.

Correct Answer:

True

Question
50

1 out of 1 points
Good user interface design is based partly on ____, which describes how people
work, learn, and interact with computers.
Correct Answer:

ergonomics

Question
51

1 out of 1 points
____ describes how instances of one entity relate to instances of another entity.
Correct Answer:

Question

Cardinality
1 out of 1 points

52
____ protects privacy rights and shields an organization’s proprietary
data from theft or unauthorized access.
Correct Answer:

Output security

Question
53

1 out of 1 points
____ means that a system can be expanded, modified, or downsized easily to
meet the rapidly changing needs of a business enterprise.
Correct Answer:

Scalability

Question
54

1 out of 1 points
Centering headings over maximum field widths is ideal when many of the actual
values are shorter than the maximum width.

Correct Answer:

False

Question
55

1 out of 1 points
Middleware provides a transparent interface that enables system designers to
integrate dissimilar software and hardware.

Correct Answer:

True

Question
56

1 out of 1 points
The speed of laser printers is rated in ____, which can be used to estimate the
time required to print a report.
Correct Answer:

ppm (pages per minute)

Question
57

0 out of 1 points
As the size of a business changes, it is easier to alter the capability of a largescale central server than it is to adjust the number of clients and the processing
functions they perform.

Correct Answer:
Question

False
1 out of 1 points

58
A repeating group is a set of one or more fields that can occur only once in a
single record, with each occurrence having the same value.

Correct Answer:

False

Question
59

1 out of 1 points
On a source document, the ____ contains codes, identification information,
numbers, and dates that are used for storing completed forms.
Correct Answer:

control zone

Question
60

1 out of 1 points
Compared to file server designs, client/server systems ____.
Correct Answer:

reduce network loads and improve response times

Question
61

1 out of 1 points
A report footer, which appears at the end of a report, can include grand totals for
numeric fields and other end-of-report information.

Correct Answer:

True

Question
62

1 out of 1 points
In a typical client/server system, the client stores the data and provides data
access and database management functions.

Correct Answer:

False

Question
63

1 out of 1 points
Apart from backup and recovery procedures necessary to sustain business
operations ____ laws and regulations apply to company data.
Correct Answer:

Question
64

file retention
1 out of 1 points

When considering physical design, a systems analyst must determine how a new
application will communicate with existing legacy systems.

Correct Answer:

True

Question
65

1 out of 1 points
After a report design is approved, the design should be documented in a ____,
which contains information about the fields, data types and lengths, report
frequency and distribution, and other comments.
Correct Answer:

report analysis form

Question
66

1 out of 1 points
A fat client, also called a thick client, design locates all or most of the
processing logic at the server.

Correct Answer:

False

Question
67

1 out of 1 points
Visio is an example of a CASE tool that can help users plan, analyze, design,
and implement an information system.

Correct Answer:

True

Question
68

1 out of 1 points
A(n) ____ produces one or more lines of output for each record processed.
Correct Answer:

detail report

Question
69

1 out of 1 points
In a file-oriented information system, a work file ____.
Correct
Answer:

Question
70

is a temporary file created by an information system for a

single task
1 out of 1 points

The type of output and the technology needed usually is decided during the
systems analysis phase, based on user requirements.

Correct Answer:

True

Question
71

1 out of 1 points
A database system stores and manages data in separate files using a method
called file processing.

Correct Answer:

False

Question
72

1 out of 1 points
When designing a report, a sample report, which is a ____, or prototype, should
be prepared for users to review.
Correct Answer:

mock-up

Question
73

1 out of 1 points
A(n) ____ displays only those records that meet a specific condition or
conditions.
Correct Answer:

exception report

Question
74

1 out of 1 points
In the OSI (open system interconnection) model, the session layer ____.
Correct
Answer:

defines control structures that manage the communications

link between computers

Question
75

0 out of 1 points
Either a page header or a page footer, which appears at the bottom of a page, is
used to display the name of the report and a page number.

Correct Answer:
Question
76

True
1 out of 1 points

A fat client design is ____ to develop than a thin client design, because the
architecture resembles traditional file-server designs where all processing is
performed at the client.
Correct Answer:

simpler and less expensive

Question
77

1 out of 1 points
A three-tier design includes a middle layer between the client and server that
processes the client requests and translates them into data access commands that
can be understood and carried out by the server.

Correct Answer:

True

Question
78

1 out of 1 points
The ____ section in a typical system design specification describes the
constraints, or conditions, affecting a system, including any requirements that
involve operations, hardware, systems software, or security.
Correct Answer:

System Environment

Question
79

1 out of 1 points
When a system produces multiple reports, each report should have completely
different design elements.

Correct Answer:

False

Question
80

1 out of 1 points
In a report, a group header can be printed after the last detail line in a group and
a group footer above the first detail line.

Correct Answer:

False

Question
81

1 out of 1 points
In a file-oriented information system, a master file ____.
Correct Answer:

Question

stores relatively permanent data about an entity

1 out of 1 points

82
A report header, which appears at the beginning of a report, identifies the report,
and contains the report title, date, and other necessary information.

Correct Answer:

True

Question
83

1 out of 1 points
In a client/server design, tasks are divided between servers, which are
workstations that users interact with, and clients, which are computers that
supply data, processing, and services to the server workstations.

Correct Answer:

False

Question
84

1 out of 1 points
When a system reads a physical record, it loads the data from storage into a
____, which is a segment of computer memory.
Correct Answer:

buffer

Question
85

1 out of 1 points
An extranet is a private, company-owned network to provide Web-based access
to users.

Correct Answer:

False

Question
86

1 out of 1 points
Specific DBMS (database management system) advantages include all of the
following except ____.
Correct Answer:

Question
87

data dependence
1 out of 1 points

Although stand-alone PCs improved employee productivity and allowed users

to perform tasks that previously required IT department assistance, stand-alone
computing was inefficient and expensive.

Correct Answer:

True

Question
88

0 out of 1 points
Physical storage refers to information as seen through a user’s eyes,
regardless of how or where the information actually is organized or stored.

Correct Answer:

False

Question
89

1 out of 1 points
Using a DDBMS (distributed database management system) offers all of the
following advantages except ____.
Correct
Answer:

the architecture of the system is simple and easy to

manage

Question
90

1 out of 1 points
File sharing designs are efficient only if the number of networked users is ____.
Correct Answer:

low and the transmitted file sizes are relatively small

Question
91

1 out of 1 points
Initial screen designs can be presented to users in the form of a(n) ____, which
is a sketch that shows the general screen layout and design.
Correct Answer:

storyboard

Question
92

1 out of 1 points
HTML uses formatting codes called ____, which specify how the text and visual
elements on a Web page will be displayed in a Web browser.
Correct Answer:

Question
93

tags
1 out of 1 points

A Web-based application encounters all of the connectivity and compatibility

problems that typically arise when different hardware environments are
involved.

Correct Answer:

False

Question
94

1 out of 1 points
A dialog box allows a user to enter information about a task that the system will
perform.

Correct Answer:

True

Question
95

1 out of 1 points
In a client/server interaction, the client submits a request for information from
the server, which carries out the operations and responds to the client.

Correct Answer:

True

Question
96

1 out of 1 points
Every information system involves ____.
Correct Answer:

all of the above

Question
97

1 out of 1 points
Scalability is especially important in implementing systems that are volumerelated, such as transaction processing systems.

Correct Answer:

True

Question
98

1 out of 1 points
User-selected Help always offers assistance for the task in progress.

Correct Answer:

False

Question
99

1 out of 1 points
In most organizations, the IT department is responsible for output control and
security measures.

Correct Answer:

True

Question
100

1 out of 1 points
In older systems, often the user interface mainly consisted of process-control
screens that allowed a user to send commands to the system.

Correct Answer:

True