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eEnterprise

Solutions for global e-business growth

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eEnterprise
Solutions for global e-business growth

The full benefit of doing business via the Internet will

be realized in the next five years. Interconnecting
business applications will blur the boundaries between
you and your customers, vendors and financial partners.
Integration of your key business applications will
become the single-most critical element to the efficient
operation of your business.
Discover how eEnterprise can help. eEnterprise is the
proven global e-business management solution that
delivers the power you need with the premier service
you deserve.
By delivering superior e-business management
applications that take advantage of the latest
technologies with an eye toward constant innovation
and improvement, eEnterprise delivers a winning
combination of functionality, technology foundation,
ability to grow and change, and service that can truly
benefit your enterprise.

Whether your path is leading you to e-commerce,

customer relationship and supply chain management, or
the enterprise-wide integration of your major business
applications, eEnterprise has the completeness of vision
and the ability to execute necessary to get you where
youre going.
And Microsoft Great Plains reputation as the industry
leader in customer service, along with our eighteen
year history of technical excellence and financial
stability, is further proof of the excellence of vision we
deliver to you.

Great Plains is firing on all cylinders. It has acquired product and sales expertise for growth in the U.K. and European arena,
partnered for B2B and technology-assisted selling expertise, developed a certified ASP partner program, and acquired
applications that will allow it to sell upmarket as well as to the low end. With more than 130,000 customers and roughly
1,800 partners, Great Plains is an institution in the middle market. Theres no reason to doubt the company will be able to
execute on its intentions. The competition should fear its approach.
- AMR Research, March 18, 2000

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Applying information intelligently to problem solving is more

important today than ever before. With eEnterprise, you have
the ability to drive knowledge to the desktop throughout your
organization, helping everyone make better decisions faster.
Here are some of the key ways in which we help you deliver
decision-driving information to the people who need it:

Knowledge Within Reach

Information Integration

Powerful Reporting Tools

Industry-leading enterprise reporting capabilities give decision
makers throughout your organization the accurate, timely
information they need to make decisions with confidence.

Go Anywhere Reporting
In addition to providing comprehensive financial and
management reporting, eEnterprise reports can be easily
adapted for individual managers, and can be e-mailed or
published as HTML pages for your corporate intranet.

eEnterprise provides superior integration capabilities, enabling

you to easily incorporate data from legacy and industry-specific
applications, eliminating the time spent rekeying data and
allowing you to manage your whole business more effectively.

Online Inquiries
Related information is inherently tied together throughout
eEnterprise, so youll always be able to track down answers
quickly and effectively with a few clicks.

Remote Processing and Access

Business Intelligence
Take advantage of ad-hoc query capabilities and exception and
key indicator reporting through OLAP tools for direct access to
business knowledge, giving you an unprecedented opportunity
to turn your business information into strategic
business decisions.

Proactive Business Alerts

Instead of waiting for you to ask, eEnterprise can proactively
alert you when data conditions you define, such as exceeded
budgets, are reached. Business alerts allow you to capitalize on
opportunities faster and minimize unfavorable situations.

eEnterprise delivers fast, reliable and cost-effective remote

access, via WAN or the Internet, extending your reach to
remote sites and to mobile professionals.

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Adaptable by Design
eEnterprises next-generation architecture is
designed to easily adapt to your business, delivering
many benefits to you:

Inherent Integration
Business productivity applications can be integrated
easily with eEnterprise to add functionality and
share up-to-date business information throughout
your computing environment.

Adding Functionality
Customizable Workflow
Online checklists and definable workflow
processing make it easy to define the order and
organization of tasks and ensure they are
completed in the correct sequence.

Personalized Interface
Streamline navigation for your users by creating
personalized task menus, and simplify or enhance
data entry windows to efficiently capture the
information you want.

eEnterprise incorporates Microsofts Visual Basic for

Applications (VBA) to make it supremely easy to
add the functionality you need to fit your business
practices to perfection, and to integrate Microsoft
Office processes into your business management
solution. With Visual Basic for Applications, you
get a customized solution without changing a
single line of system code, eliminating the problems
inherent in source code modification.

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Staying Connected
Oxford Molecular

With headquarters in Oxford, England, offices in eight US

locations and sales operations around the world, Oxford
Molecular Group needed a global business management
solution to increase control over spending and inventory,
and to deliver the company-wide data it needed to make
strategic decisions.
By choosing eEnterprise, Oxford Molecular not only
achieved these objectives, they also were able to implement
a system that highly leverages the Internet to reach all
their outlying offices.
Running on Microsoft BackOffice technologies and Citrix
WinFrame, eEnterprise enables Oxford Molecular to
deliver high-performance, cost-effective thin-client
access to eEnterprise. Local offices can enter their
information in eEnterprise for up-to-date information
throughout the organization.
Key capabilities such as multicurrency and euro
compliance are enhanced by Web-based solutions for
online purchase requisition and approval. In addition,
information such as customer sales history and vendor
performance is available to sales staff and executives
via the Internet.
Web-based technology is important to keep people up-todate when traveling between our dispersed locations, said
William S.L. Cameron, CFO at Oxford Molecular. Using
eEnterprise, critical business information is always available
through employees connection to the Internet.

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Solutions for Global

E-business Growth

eEnterprise delivers the functionality and processes to handle todays business

concerns and to prepare your enterprise for future opportunities.

Comprehensive Functionality

Industry-specific Applications

eEnterprise offers a fully integrated suite of financial, distribution,

manufacturing, purchasing, sales and marketing, service and support,
project accounting, e-business, payroll and human resources applications
to give you control over your most important business processes.

Integration with industry-leading applications for service, retail,

manufacturing, legal, medical, and dozens of other industries gives you a
solid backbone to your enterprise-wide business processes.

Multinational
In a world of expanding global opportunities, eEnterprise enables you to
fully manage multinational operations with comprehensive multicurrency
capabilities and multi-language versions.

Multicurrency
Working with multiple currencies is becoming commonplace in our
increasingly global marketplace. eEnterprise helps you handle the often
complex process of managing fluctuating exchange rates, with unlimited
currencies, transaction-level revaluations, and full euro capabilities.

Intercompany
eEnterprise is a seamlessly integrated enterprise solution that provides strategic
advantages across your organization. All pieces work together to streamline business
processes, maximize efficiency and ensure your decision-driving information is
accurate and complete. A solid and extensible technology foundation brings further
benefits and efficiencies to your business. And, eEnterprise includes an international
network of local consultants and an award-winning corporate service organization,
delivering superior service 24 hours per day.

Automatic allocations between multiple business entities enable you

to streamline intercompany transfers and other transactions, saving
time, increasing accuracy and improving the efficiency of your
multi-company operations.

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Latest and Best Technologies

With the rapid pace of change in technology, you cant afford a
business solution that wont adapt to the latest advances.
eEnterprise delivers a superior architecture that enables us to
consistently deliver the latest and best technologies which truly
enhance your business processes and access to information.
Examples of this ability to adapt include:

Incorporating Functionality
.NET Strategy
The ability for businesses of all sizes to exchange transactions
electronically will revolutionize many of the processes you use
today. Any transaction you take part in, with customers, suppliers,
or internally between employees, has the potential to be conducted
much more quickly and at a lower cost than was possible
previously. Microsoft Great Plains Business Solutions will be deeply
involved in delivering the solutions that help you capture the true
benefits of interconnected business systems, which is the core of
our .NET strategy.

Incorporating Industry-leading Technologies

Because the eEnterprise architecture separates technology and
functionality, our customers have been able to swiftly incorporate
Component Object Modeling (COM), Extensible Markup Language
(XML) and Visual Basic for Applications (VBA) technologies,
without undue interruption to existing business processes.

This architectural separation has also enabled eEnterprise customers

to effortlessly incorporate new functionality such as e-commerce,
Web-based requisitions, the euro, intercompany processing,
business alerts and Internet functionality throughout the system.

Hosted Solutions
Are your opportunities for growth so great that theyre straining
your resources? To leverage your scarce resources, it makes sense
to partner with an organization that can deliver capabilities that
fall outside your core competencies. Microsoft Great Plains ASP
(Application Service Provider) Partners do just that by hosting your
eEnterprise solution, for a lower upfront investment and predictable
monthly fees. You decide how much of the solution you want to
control, from data entry to database maintenance to full hardware
and software control.

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Cruising to Success
Motorcycle City

Motorcycle City, the United Kingdoms largest motorcycle

retailer, has outlets all over England, over 600 employees
and revenues that doubled over three years to above 70
million. The rapidly growing company was outpacing
their old non-Windows system that couldnt handle the
multibranch setup. As market leaders in our industry, we
had to make our own choice rather than following what
others had done, said David Watkins, Motorcycle City
finance director.
eEnterprise was the right solution, helping them handle
the multibranch setup while integrating effectively with
a new dealer management system. From specialized
reports, like mixing-and-matching departments, to
routine financial reporting, FRx presents the data in a
better, easier to read format. Watkins concludes, In an
organization like ours theres a very wide range of
reporting needs, but with eEnterprise and FRx we can
fulfill all of them.
We could see at once that eEnterprise had the
sophistication to deliver the management information
that we wanted.

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Appliance Repair Goes Online

RepairClinic.com

In February 1999, appliance repair industry veterans Chris

Hall and Larry Beach decided they could expand sales by
reaching the do-it-yourself appliance repair customer
through the Internet. They launched RepairClinic.com (RCC),
and along with Microsoft Great Plains partner The TM Group,
mapped out a plan to sell appliance parts and accessories via
the Web, as well as provide useful diagnostic and repair
information to do-it-yourself consumers as easily as possible.
The complexities of the appliance parts of the business are
enormous. There are more than 150,000 different models of
appliances and 500,000 various parts still in circulation, so
providing the instructional information and parts necessary
to repair an appliance quickly took careful planning.
The seamless integration between eCommerce and
eEnterprise enables 15,000 to 20,000 customers to
simultaneously access part descriptions and prices, stored
in eEnterprise and served up instantly on RepairClinic.com.
The cost of duplicating these systems in a stand-alone
e-commerce site were unthinkable to the team at RCC.
Its impossible to put a dollar amount on the value we
place on the integration of the eCommerce and eEnterprise
package, Chris Hall, president of RCC, says. Without it, we
would have been writing our own code. This enabled us to
focus more closely on the pertinent issues of our business.
RCC now has 27 employees who spend virtually all of their
time and energy implementing new Web site features at
RepairClinic.com, instead of cleaning up software. RCC
anticipates continued expansion through the use of
technology and their Microsoft Great Plains business
management solutions, eCommerce and eEnterprise.

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Business on the Internet

Microsoft Great Plains is ready to help you align your business
practices with the Internet. Our e-business solutions will help you
open new sales channels, serve your customers better, streamline
operations and deliver accurate information on demand to your
workforce, wherever they may be.

Electronic Commerce
Integration with inventory, sales and financial systems is critical to
success in the e-commerce world, which is why so many e-commerce
customers come to Microsoft Great Plains. eEnterprise e-commerce
solutions help you serve your customers better, add new revenue
streams and lower the cost of every transaction. Whether youre
opening your first Internet storefront, or planning your entire
business model around the Internet, we have the solutions, and the
experience, to help you reach your goals.

Customer Service and Employee Productivity Applications

The impact of the Internet on business extends far beyond e-commerce.
Customer service and employee productivity are also critical components
to your e-business strategy. With eEnterprise, your customers will be
able to check the status of their orders online, enter their own service
calls and perform troubleshooting steps which can help avoid
unnecessary service calls. In addition, employees can review and change
their personal information, and enter purchase requisitions and time and
expense reports online, streamlining processes and reducing overhead.

Information Anywhere
Your eEnterprise business management intranet delivers the right
information to the right people when they need it, wherever they are,
helping employees make faster, better informed decisions.

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World-class Company
The company you keep is as important as the product in ensuring your
long-term satisfaction. Our goal is to provide both the excellent products
you need, with the excellent customer service you deserve.

Professional Consulting
A well-planned and executed implementation is essential to your ultimate
benefit from any complex system. Our full range of professional consulting
services ensures the timely, seamless and successful implementation of your
new business management solution.

Business Strength
When you invest in a major business management system, you need to
know that the company behind it will be around to take care of you for the
long run. Microsoft Great Plains Business Solutions is the creation of two
leaders in their respective fields, coming together to create an even better
business opportunity for you. Acquired by Microsoft on April 5, 2001, Great
Plains has a 19-year history of leadership in financial and business
management solutions for small and midsized businesses. Our dedication to
long-term customer satisfaction and our focus on developing applications
that answer the specific needs of these businesses has helped us achieve
unparalleled success in our market. Now, with the full commitment of
Microsoft to the business solutions market, our promise is to continue
providing unmatched customer satisfaction, with accelerated development
of new applications that will extend the long-term value of your business
solution even further.

Partnership
Microsoft Great Plains international network of expert Value Added
Resellers, technology partners and consultants deliver a total solution to
you, backed by industry-leading Partner support systems.
We support our Partners with the information, training and
expert systems they need to deliver premier service to you
at every stage of your relationship.

Proactive, Personalized Support

You deserve support from an award-winning organization that stands
behind your solution. With Microsoft Great Plains, you get 24x7 support
for your mission-critical issues and personalized, proactive service. Together
with your local software consultant, Microsoft Great Plains delivers the
superior support you need to be successfulguaranteed.
Our consistent record of service excellence has received global, cross-industry
recognition, including the Best Web Support Site from ASP/SoftLetter,
numerous customer service awards and the Arthur Andersen Global Best
Practices Award for Exceeding Customer Expectations.

24x7 Answers Online

Our secure Web site for customersCustomerSourcegives you the ability
to search the same technical database used by our support team. And
whether you request online support or telephone support, you get the same
guaranteed response time. CustomerSource also offers discussion forums,
downloads, online training and more.

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Business Solutions

Financial

Enterprise Reporting

eEnterprise delivers the enterprise-wide business

solutions your organization can count on, with the
adaptability to change and grow as your business
grows. In addition to the following business solutions,
eEnterprise also partners with hundreds of industryleading solution providers to give you complete,
integrated business management.

Superior financial management gives you the ability to

master your financial future. In addition to core
General Ledger functions, eEnterprise delivers
intercompany transaction processing and multicurrency
capabilities, comprehensive banking and fixed asset
management, and efficient management of vendor and
customer relationships to improve your business
fundamentals and lead to a better bottom line.

Enterprise Reporting is designed for sophisticated group

reporting and consolidation needs, and includes
advanced multi-dimensional consolidations,
eliminations and multicurrency capabilities. Providing
an efficient system for collecting and reporting
information from across the organization, Enterprise
Reporting delivers solid control at the center with a
high degree of flexibility to mold the reporting
processes around your business practices.

Access to information is key to competing in todays

global marketplace, and eEnterprise helps drive
information into the hands of decision makers with
industry-leading reporting capabilities, extended
drill-downs, and Web-based business intelligence
tools that deliver maximum analytical flexibility to
your organization.

FRx makes it supremely easy to drill

down from financial reports to
underlying detail in eEnterprise.

Enterprise Reporting is a one database/one reporting

tool for actuals, forecasts and budgets, giving you
powerful central control. Web-based forms and
replication make it easy to collect information from
users throughout the organization. The familiar
spreadsheet-like interface and ability to replicate
centrally created models and structures to all users
makes deploying and maintaining your remote sites a
streamlined and manageable process. And Microsoft
Great Plains global network of consultants have the
expertise you can count on to successfully deploy and
implement Enterprise Reporting across the
organization. With Enterprise Reporting, youll finally
have the proper data set you need to see your entire
organizationor any part of itthe way it really is.

Enterprise Reporting delivers powerful consolidation

capabilities with full multicurrency support.

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Distribution

Purchasing

Supply Chain

Increasing the quantity and profitability of your sales

is key to your business growth. eEnterprise gives you
several important opportunities to increase your
capacity to make sales, and to lower costs per
transaction, both for you and for your customer.

The eEnterprise integrated purchasing modules give

your purchasing group the information it needs to
provide complete accountability, keeping costs in line
and maximizing your purchasing power. Single-source
control over purchases, from requisition to fulfillment,
eliminates paperwork and streamlines the approval
process, cutting the cost of your procurement cycle
while increasing your control. And employees
throughout your organization can enter their own
requisitions online via the Web, which will
automatically be routed to the appropriate personnel
for approval.

Great Plains eEnterprise helps your organization to

more efficiently plan, coordinate and execute the
distribution of goods and services.

Designed for multi-department order processing

workflow, eEnterprise delivers comprehensive sales order
processing and invoicing capabilities, with multicurrency
control, complete receivables and inventory management
and secure Internet ordering capabilities.

The Supply Chain Series powered by Logility is an

integrated suite of business-to-business Internet
solutions that more efficiently and accurately plan,
coordinate and execute the delivery of goods
throughout the supply chain, while providing a
seamless integration with eEnterprise, Great Plains
Siebel Front Office and eCommerce. The Supply Chain
Series enables manufacturers, distributors and
retailers to more effectively administer supply chain
planning and execution operations with their trading
partners via the Internet.
The Supply Chain Series drives organizations to achieve
a rapid ROI through increased revenue, reduced cycle
times, optimized inventory and improved customer
service through real-time order visibility, increased
forecast accuracy and coordinated fulfillment operations.

eEnterprise Sales Order Processing delivers highly flexible

process hold controls, allowing you to efficiently enforce
business rules and streamline your sales workflow.

Employees enter requisitions via their Web browsers,

streamlining approval workflow and eliminating the need
for paper-based requisitions.

The Supply Chain Series streamlines the supply chain

process, improves business efficiencies, and increases
customer satisfaction, ensuring your competitive advantage.

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E-commerce

Customer Management

Customer Service and Support

Buying and selling on the Web will grow to $7 trillion

annually by 2004, according to the Gartner Group.
Massive operating efficiencies and a blurring of the
lines between buyer and seller are just two of the
reasons why it makes sense to move your e-commerce
plans into high gear.

Developed and offered by Microsoft Great Plains and

Siebel Systems, the market leaders in business
management and customer relationship management
applications, Great Plains Siebel Front Office enables
you to automate sales, marketing, customer service
and support across your enterprise with full
e-business support.

Increase the quality of your customer care with Great

Plains powerful customer service and call center
solutions. The eEnterprise Field Service Series is a total
solution for businesses that dispatch service technicians
or run depot repair operations. This solution provides
the tools needed to increase and maintain service
business profitability through proactive management of
the logistics, inventory, service and financial
operations. Service call management, contract
administration, preventive maintenance, returns
management, depot management and an optimized
system for electronically routing service information
help you efficiently service your customer base. And
Web-based systems enable your customers to enter and
track their own service calls for increased connection
to your business.

eEnterprise can provide the catalyst your business

needs to fully embrace the world of Internet commerce.
With comprehensive e-commerce applications
seamlessly integrated with your financial and business
management applications, plus integration of the
Internet throughout eEnterprise, helps get your entire
organization up and running on the Internet.

Front Office sales and marketing applications enable

your entire virtual selling team to use the processes
that will help them drive more business. Call center
applications help you effectively and efficiently service
your customers. Web-based sales, marketing and
channel management solutions drive business out to
your customers, so they can do business more
effectively with you.
In addition to market-leading functionality, Front Office is
highly customizable, easy to use and rapidly deployable,
so your organization will spend less time setting up and
learning the system, and more time strengthening your
relationships with your customers.
Designed to dramatically increase the strategic value
of your customer relationship management systems,
Front Office delivers best-of-class functionality across
your organization. Front Offices dot-com
functionality supports Internet-based sales and service
agents, business partners, and customers.

Add new revenue streams and lower the cost per

transaction for both you and your customer by
seamlessly, securely connecting your Internet storefront
to your customer, sales and inventory systems.

Dynamic Pipeline Analysis lets you track the sales

pipeline across your entire workgroup.

Great Plains Siebel Service and Great Plains Siebel Call

Center empower your customer contact staff to offer
on-demand sales or service assistance to customers.
Your people will operate with comprehensive
information profiles about customers, accounts,
products, past purchases, current opportunities,
outstanding quotes, service records, and service level
agreements. They can then recommend products and
service proactively or they can follow an automated
business process workflow to resolve service inquiries
and then recommend additional products and services.
Call Center can be enhanced using Computer Telephony
Integration (CTI), which allows call center agents to
instantly access all customer contact information when
answering calls. This improves the speed, effectiveness
and routing of all call handling.

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Sophisticated Payroll and Direct Deposit components

ensure employees paychecks are accurate and on time.
And seamless integration means information is
entered once and available across eEnterprise to
authorized employees.
eEnterprises employee self-service components,
eTimesheets and eEmployee, allow employees to record
their time and make changes to their personal
information quickly, easily and conveniently via the Web.

Manufacturing
The eEnterprise Manufacturing Series provides a costeffective, comprehensive solution for managing
production and resource planning. Easy to implement
and easy to use, the Manufacturing Series enables your
organization to focus on your products and customers
instead of focusing on systems.
Designed for make-to-stock, make-to-order, assembleto-order or hybrid manufacturing environments, the
eEnterprise Manufacturing Series gives discrete-mode
manufacturers the tools they need to plan, manage and
execute a world-class manufacturing operation.
Instant access to information allows you to respond
quickly to changing environments and the unique
needs of your customers. Tight integration throughout
eEnterprise enables you to combine manufacturing,
distribution, e-commerce, sales and marketing, support
and service, and financial systems in a single solution
giving decision makers at all levels access to critical
information across the enterprise.

eService Center lowers service costs by enabling

customers to help themselves via the Internet, logging
service calls and researching issues before they call.

Human Resources/Payroll
The eEnterprise Human Resources Series provides a
comprehensive solution for managing applicant and
employee information, paying employees and tracking
payroll information thats as powerful as it is easy to
implement and use.
Use eEnterprise Human Resources to match open
positions with prospective employees, and capture key
information as they go through the interview
cycle-information youll need to make hiring decisions.
When an applicant accepts your offer, youll begin
tracking a wealth of information about the employees
worklifenot just demographics, but the information
youll need when performing reviews and assessing
compensation, and information needed to show
compliance with government mandates for hiring,
safety and other issues.

Tight integration between eEnterprise Human Resources

and Payroll ensures employee information is entered only
once and is instantly available to authorized human
resource and payroll personnel alike.

eEnterprise Manufacturing makes Material Requirements

Planning (MRP) a virtually paperless activity with a
spreadsheet-like view to analyze inventory levels at any
point in time.

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Project Accounting

Customization and Integration

The eEnterprise Project Series helps you track costs

associated with projects in order to recognize the true
costs, and to provide your clients with punctual and
accurate billing.

Every business needs to be able to modify and add

functionality to reflect business practices and capitalize
on new opportunities. With eEnterprise you have
complete customization and integration control,
enabling you to integrate information and processes
between applications, modify applications to work the
way you work, even create new applications to add
business-specific power to your solution.

eEnterprise Project Series helps growing organizations

realize project profitability, efficiency and strategic
direction by connecting project management activities
to company financials. Periodic budgeting, multiple
project types, flexible revenue recognition and
frequency-based invoicing enable you to understand
project profitability and progress. All project-related
costs can be budgeted and forecast, tracked and
invoiced including employee time and expenses,
subcontract labor, equipment charges, operating
expenses and material costs. And employee-driven time
and expense entry and approval via the Internet or
offline, makes your entire organization more efficient.

The Customization and Integration suite includes

Microsofts popular Visual Basic for Applications
(VBA). Productivity enhancements written in VBA,
Visual Basic, Microsoft Office or other VBA-compliant
applications can be easily linked to eEnterprise.
eEnterprise also includes tools for integrating
applications written in C++, Java, Delphi and other
COM-compliant development tools. And, if your main
objective is to integrate data into eEnterprise from an
external database, eEnterprise makes it easy to safely
integrate data from legacy systems, line of business
solutions, e-commerce applications and a variety of
other sources.

The eEnterprise Project Series enables you to track

unlimited projects with as much detail as you need.

Leverage, customize and integrate eEnterprise

through the built-in capabilities of Microsoft Visual
Basic for Applications.

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Microsoft Great Plains

Business Solutions Offices
Australia
Benelux
Canada
Colombia
Czech Republic
Germany
Norway
Philippines
Poland
Portugal
Singapore
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United States

US and Canada 1-800-456-0025

International +1-701-281-6500
info@greatplains.com
www.greatplains.com
www.microsoft.com
2001 Great Plains Software Inc. All rights reserved.
Great Plains eEnterprise is a registered trademark of Great Plains Software Inc. in the United States and/or other
countries. Great Plains Software Inc. is a wholly-owned subsidiary of Microsoft Corporation.
Microsoft Word, Microsoft Visual Basic, Microsoft .NET, Microsoft Office and Microsoft SQL Server are either registered
trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

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