Resume

Rohan Ware

Anoop Mohite
Tata Consultancy Services
Email: Anoop.mohite@tcs.com, Phone: +91-7032535400

Experience Summary

12.1 years of total experience in which 6.9 years of experience in SAP, 5.2 years of experience in
sales domain.

SAP CRM base customization, marketing, sales and service, Interaction centre and Web UI
Quality exposure in understanding business processes, analysing requirements, finalizing
business blueprint and resolving defects
Experienced working in cross-cultural and multilingual environments
Have considerable knowledge of TREX administration tool, e-commerce and middleware

Achievements

On the spot award for implementing enterprise search for Inchcape distribution project
Recognized as best performer by client for momentous contribution towards Inchcape
project
Received TCS Gems thrice for good performance and commitment to the organization

Technology
Below is a list of important software products that I have worked with.
Software Products
MS office (Excel, Word, Power point)
SAP CRM 5.0, SAP CRM 6.0, CRM 7.0, SAP BI, and SAP ECC 6.0

Qualifications
(In chronological order starting from the most recent)
Degree and

Institute
Indian Institute of Planning and Management

Major and
Specialization
Marketing & HR

NIIT India Pvt. Ltd.

SAP SD

Jiwaji University

Commerce

Date
MBA (Marketing), 2006

2008
GNIIT (Software
Engineering) 2004 - 2006
B.Com 1998 2001

Assignments
The details of the various assignments that I have handled are listed here, in chronological order.
Project

CRM Q1 CR

Customer

Thames Water Utility Limited

Company

Tata Consultancy Services

Period

April - 2014 Feb 2015

Description

Thames Water UK's largest water supply company. Every day, we

supply around 2,600 million liters of tap water to 9 million customers
across London and the Thames Valley.

Page 1 of 5

Resume

Rohan Ware

Role

Functional Consultant(Onsite)

Solution Environment

SAP CRM, SAP ECC and SAP BI

Tools

Click Schedule, HPQC

Highlights

Mainly responsible for :

Provide CRM functional design solutions to customers, including
full life-cycle implementation
Conduct detailed analysis sessions with end users and business
subject matter experts (SMEs)
Identified and administrated CRM best practices asper business
standards for functional processes
Worked as solution architect for 2 critical CRM change request.
Finalizing business requirement specification and requirement
traceability matrix
Preparation of activity based project plan, contingency analysis and
risk report
Preparing solution design and delivering DA walkthrough
Prepared functional specification, test cases and user training
manuals
Managing on shore and offshore technical resources
Performed functional testing, regression testing and integration
testing, developed test plans, test cases/scenarios, test procedures
and analysing test results
Converted proposals requested by client to business to drive
revenue

Project

Inchcape Distribution

Customer

Inchcape PLC

Company

Tata Consultancy Services

Period

Jan - 2013 March 2015

Description

Inchcape is distributor and retailer for the worlds leading premium and
luxury automotive brands with a distinctive and attractive business
model.

Role

Team Member(Offshore)

Solution
Environment

SAP CRM

Tools

HPQC, SOAP

Highlights

Mainly responsible for :

Developed prototype solutions based on high level customer
requirements
Validated the system design developed by internal team across project
Acted as SME for internal team, groom/train the internal team
Gained in-depth understanding of business pro activity, identified
solution that can be showcased
Prepared functional specification, testing and user training manuals
Demonstrated implementation expertise in marketing, sales and
service modules

Page 2 of 5

Resume

Rohan Ware

Performing manual task and check in development, quality and

production systems
Performed functional, integration and web service testing using testing
tools (soap UI)

Project

Omnicell Support USA

Customer

Omnicell

Company

NTT DATA India Enterprise Application Services Pvt. Limited

Period

Jun - 2012 to Dec 2012

Description

Since 1992, Omnicell automated healthcare solutions, including

medication management, supply chain, and business analytics
systems, have enabled healthcare facilities to improve
efficiency, patient safety, and regulatory compliance.

Role

Functional Consultant(offshore)

Solution Environment

SAP CRM

Tools

Siebel Ticketing Tool

Highlights

To provide Level 3 support to the Highly Customized none

pharmaceutical business
To resolve the incidents assigned by the service desk as
prioritized using remedy ticketing tool.
To provide the solution to the users making them understand
the cause with the help of screen shots if necessary.
Making necessary configuration changes required by
business process as recommended by Business process
owners (BPO).
Develop test cases & performs unit and integration testing as
per test plans and test cases.

Project

Project Partner Solutions

Customer

McKesson

Company

Semanticspace Technologies Pvt. Limited

Period

Apr - 2011 to June 2012

Role

SAP Consultant

Solution Environment

SAP CRM 7.0 and SAP ECC 6.0

Highlights

Gained in-depth understanding of business pro activity,

identified solution that can be showcased
Configuration of customer requirements in CRM system
Coordinated with technical team to get custom solution done
in time.
Prepared functional specification, testing and user training
manuals
Demonstrated implementation expertise in marketing, sales
and service modules
Performing manual task and check in development, quality

Page 3 of 5

Resume

Rohan Ware

and production systems

Performed functional, integration and web service testing
using

Project Title

FHR

Customer

Fairmount Hotels and Resorts

Company

MGL Consulting

Period

Jan - 2010 to March 2011

Role

Team Member

Solution Environment

SAP CRM

Highlights

Provide CRM functional design solutions for customers,

including full life-cycle implementation
Wrote CRM functional specifications and CRM configuration
as member of support team
Configure and implement CRM functional modules,
encompassing marketing planning, account and
contact management, and bounce management, external list
management, personalized mails and
product proposals
Performed testing, problem solving, and debugging

Project Title

Continental Tyres

Customer

Continental AG

Company

MGL Consulting

Period

Jul - 2008 to Feb 2011

Role

Team Member

Solution Environment

SAP CRM

Highlights

Development of functional documents and other design

document for client.
Hand on experience with installed base management, service
request, high level categorisation, SLA (subject and response
profile)
Experienced in customer interaction centre functions and
profile, agent inbox, rule modeller..
Performed functional and integration testing manually.
Handled post go live support.

Company

Gupta & Sons (Motor) Private Limited

Period

May 2001 Jul 2006

Designation

Assistant Sales Manager

Highlights

Was responsible for staff scheduling, payroll, and inventory

Page 4 of 5

Resume

Rohan Ware

control
Weekly, on-going training of staff in rapport building
techniques, steps to the sales processes, CRM
processes, follow-ups on unsold, sold, and service guests,
phone skill training and instruction, enhancing
subordinates sales skills
Provides sales management information by completing
reports
Updates job knowledge by participating in educational
opportunities; reading professional publications
Recommending sales campaigns and promotions
Qualifies buyers by understanding buyer's requirements and
interests; matching requirements and
interests to various models; continuously building rapport
Closes sales by negotiating price; completing sales or
purchase contracts; explaining provisions;
explaining and offering warranties, services, and financing
Enhances dealership reputation by accepting ownership for
accomplishing new and different requests;
exploring opportunities to add value to job

Career Profile
(List of companies I have worked with, recent ones first)
Dates
Organization
Jan 2013 Till Date
TATA Consultancy
Services
June 2012 Dec 2012
NTT DATA
April 2011 June 2012
Semanticspace
July 2008 March 2011
MGL Consulting
May 2001 July 2006
Gupta & Sons (Motor)

Role
SAP Consultant
SAP Consultant
SAP Consultant
SAP Consultant
Assistant Sales Manager

Key Competencies & Skills

Skill
SAP CRM Marketing
SAP CRM Sales
SAP CRM Service

Proficiency (E0 to E4)

E2
E2
E2

Personal Details
Date of Birth

12-05-1980

Nationality

Indian

Marital Status

Single

Passport Details
Name as on
passport

Relati
onship

Passport
Number

Date of Issue

Expiry Date

Place of
Issue

ANOOP KUMAR
MOHITE

SELF

K4165976

19-Jul-2012

18-Jul-2022

HYDERABA
D

Page 5 of 5