BAR ORGANIZATION CHART

A. Struktur Organisasi Bar di Hotel Besar

Bar manager supervises head bartender and head hostess
(bar captain). Head bartender and his assistant supervise the
bartender who is in charge of preparing drinks which ordered by
guests. Head Bartender and bartenders are responsible for the
quality of the drinks ordered by guests.
Hotel hostess (bar captain) supervise the waiter who is
responsible for serving guests. Those who are under the supervision
of head hostess is responsible for creating a pleasant atmosphere
for guests. Bar manager must be able to establish good teamwork
between head bartender and head hostess.

BAR
MANAGE
R
HEAD
BARTENDE
R

HEAD
HOSTESS

ASSISTANT
HEAD
BARTENDE
R

BAR
WAITER/SS

BARTENDE
R

COCKTAIL
LOUNGE
ATTENDANT

BARTENDE
R
ATTENDAN
B. Struktur
Organisasi Bar di Hotel Sedang
Head bartender as the one who is responsible for the success of the
bar. Head bartender and his assistant supervise the bartenders and
the waiters

COCKTAIL
LOUNGE
ATTENDANT

COCKTAIL
LOUNGE
ATTENDANT

COCKTAIL
LOUNGE
ATTENDANT

COCKTAIL
LOUNGE
ATTENDANT

SOURCE: Wiwoho, Ardjuno. 2008. Pengetahuan Minuman dan Bartending.

Jakarta: Erlangga Group

TUGAS OPERASIONAL TATA HIDANGAN MINUMAN

BAR ORGANIZATION CHART

Bella
Clara Carvenia
Edward Salendro
Florencia Irena
Jessica Laurencia

1305002805
00000005560
00000005373
00000004999
00000005055

ASSISTANT HEAD BARTENDER

1. Reports to the ship's Assistant Bar Manager and the Beverage
Manager
2. Supervises, trains and monitors the performance of a team of
subordinate beverage operations positions - Bartender,
Assistant Bartender, Bar Server/ Waiter/ Waitress, Bar Utility
3. Responsible for on-the-job day-to-day training of ship's Bar
Staff covering all aspects of beverage service and makes sure
that all beverage team members perform up to the standards
of service set by the cruise line
4. Works directly with the subordinate bar personnel and would
assist both bartenders and bar servers/ waiters in various bars
and beverage outlets throughout the cruise ship during peak
hours
5. Monitors work assignments, side jobs and days off for
assigned bar staff
6. Ensures that subordinate bar staff are well groomed and in
proper uniform when reporting for duty
7. Makes sure that all costs are minimized and within the limits
set by the Bar Manager
8. Ensures that the highest quality of spirits, beer and nonalchoholic baverages are offered to passengers all the time

BAR WAITER/WAITRESS
1. Take beverage orders from guests, enter orders in our
order/sale system which relays orders to the kitchen and bar.
2. Deliver beverages from kitchen and bar to guests in a timely
manner.
3. Take orders and serve beverages to patrons at tables in dining
establishment.

Bartender
Responsibilities
1. Prepare alcohol or non-alcohol beverages
2. Interact with customers, take orders and serve snacks and drinks
3. Assess customers needs and preferences and make
recommendations
4. Mix ingredients to prepare cocktails
5. Plan and present bar menu
6. Check customers identification and confirm it meets legal drinking
age
7. Restock and replenish bar inventory and supplies
8. Stay guest focused and nurture an excellent guest experience

9. Comply with all food and beverage regulations

Requirements
1.
2.
3.
4.
5.
6.
7.

Proven working experience as a bartender

Excellent knowledge of in mixing, garnishing and serving drinks
Computer literacy
Knowledge of a second language will be considered a plus
Positive attitude and excellent communication skills
Ability to keep the bar organised, stocked and clean
Relevant training certificate

Head hottess
Responsibilities
1.
2.
3.
4.
5.
6.

Training of the hostess team

Dealing with guest enquiries
Ensuring that the hostess team delivers a 5 star service
Running reception shifts
Responsibility for a team of hostesses
Previous reservations system experience required

Bar attendant
Responsibilities
1.
2.
3.
4.
5.
6.
7.

serve alcoholic and non-alcoholic drinks

draw beer from the tap or pour from bottles
mix ingredients to make cocktails and slice fruit to garnish drinks
prepare and serve a variety of coffees
collect payment, operate cash registers and give change
refill drink and cigarette dispensers
collect glasses from tables and place them in glass-washing
machines
8. wipe down tables and empty ashtrays
9. clean bar service area and polish glasses
10.
arrange bottles and glasses on shelves
11.
assist in the cellar
12.
assist in stock control
13.
maintain workplace hygiene, occupational health and safety,
and security procedures.
Requirements
1. good interpersonal skills

2.
3.
4.
5.
6.
7.

good memory
able to work quickly and efficiently
enjoy working with people
good personal presentation
good cash-handling skills
able to stand for long periods.

Cocktail Lounge attendant

Responsibilities
1. responding to the requests of all guests in his assigned area.
2. Provides all guests with his undivided attention, to allow him to
provide the best possible service.
3. Ensuring the club lounge is properly maintained at all times is his
responsibility.
4. Stocks all the self-service areas, cleans up after guests, assists with
food service preparation, sets the area up for service and more.
5. Keeps the cocktail lounge running smoothly and does his best to
make sure all guests leave satisfied.