Beruflich Dokumente
Kultur Dokumente
2015/2016
www.bath.ac.uk/accommodation
CONTENTS
Welcome Note and Code of
Practice information
Important Information
- Action in an Emergency
- Useful Contacts
Offer of Accommodation
- Accommodation Fees
- How to Pay
- Notice of Termination
- Distance Selling Regulations
- Your Accommodation
Contract
Catered Accommodation
- Possessions Insurance
8
8
8
9
14
- Cooking Safely
- Electrical/Heating Appliances
and Safety
- Useful Kitchen Information
- Security and CCTV
- Immobilise Database
- SelectaDNA
- Lock-out Procedure and
Lost Keys/Access Cards
- Building Works
14
General Accommodation
Information
- What We Provide
- What You Need to Bring
- Please DO NOT Bring
- Internet
- Utility Supplies
- Maintenance Damage,
Faults and Disrepair
- Mail Delivery and Advance
Parcels
- Cleaning Services
- Laundry Services
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6
10
11
12
14
15
17
18
18
19
19
20
20
20
21
22
22
22
23
24
27
STUDENT
ACCOMMODATION
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31
32
32
32
32
33
33
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-
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28
28
Maps 45
29
30
- Campus Map
- City Campus Map
Residential Rules
34
- Conduct
- Residential Rules
- Accommodation Smoking
Policy
34
34
Disciplinary Code
37
- Purpose
- Procedure for Student Living in
University Accommodation
- Investigative Interview
- Rights of Appeal/Appeals
Procedure
- Damage to University Property
- Damage to University
Residences
- Breaches of Health & Safety
Regulations and Damage to
Fire & Safety Equipment
- Disciplinary Code Flow Chart
of Procedures.
37
45
46
36
37
38
39
39
40
40
42
STUDENT
ACCOMMODATION
Welcome...
On behalf of everyone in the department
of Accommodation and Hospitality
Services, I would like to welcome you
to the University of Bath. We hope that
your stay in residences is enjoyable and
that you are successful in your chosen
area of study.
Moving into a new home can be quite
stressful, so this booklet is designed to
provide you with all the information and
contact details you need should you
require any assistance or advice. It also
sets out your rights and responsibilities
during your stay. As your landlord,
the University has a responsibility to
provide you with a good standard of
accommodation and service. In return
you are expected to show respect
for this accommodation and for your
fellow students and local residents
living around you. Please ensure you
have read this booklet carefully before
accepting your room offer.
Jane Loveys
Campus Life
University accommodation is popular
because it is convenient and provides
good value for money. We strive to create
a happy atmosphere for the benefit of
all residents. Restrictions are kept to a
minimum, but for the health & safety of all
concerned, there are regulations to ensure
good order, to preserve the building and to
maintain standards. By accepting a place in
University accommodation, you are agreeing
to abide by all the Statutes, Ordinances,
Regulations and Rules of the University, as
well as to comply with the general guidelines
contained herein.
Campus Accommodation includes:
Woodland Court, The Quads, Marlborough
and Solsbury Court, Westwood (Quantock,
Conygre, Cotswold, Derhill, Wolfson, Quarry
and Mendip), Brendon Court, Norwood,
Eastwood Houses, Polden Court,
Osborne House and The Lodge.
City Accommodation includes:
John Wood Court, John Wood Main
Building, Carpenter House, Pulteney Court,
Thornbank Gardens, Clevelands Buildings
and Canal Wharf.
Code of Practice
The University of Bath, along with the
majority of Higher Education establishments,
has signed up to the Universities UK/
Standing Conference of Principals (SCOP)
Code of Practice for the Management
of Student Housing. This outlines best
practice and provides benchmarks for the
management and quality of student housing
in the sector.
Accommodation code
We operate our student accommodation On Campus
and at City Campus locations in accordance with the
Student Accommodation Code.
INVESTOR IN PEOPLE
Important information...
Action in an Emergency
On campus In the event of an emergency
dial extension 666 on an internal telephone
or 01225 383999 from a mobile phone.
City campus In the event of an
emergency dial 01225 383999.
The call will be answered by either the
Switchboard or the Security Office.
They will:
Take the details of the accident/incident
from you and summon the emergency
services.
Initiate a first aid response (dispatch a
first aider or other assistance to the site
and arrange for the emergency services
to be met as they arrive).
Having made an emergency call:
Watch for the arrival of the first aid
response and emergency services.
Listen for calls as the emergency services
may wish to contact them to offer advice
or seek clarification.
Useful Contacts
Accommodation Operations
West Team
Polden Court, Mendip, Quarry, Conygre,
Quantock, Cotswold, Derhill
Extn: 5188, 4651 or 5777
Norwood House, Osborne House and
The Lodge (part-time cover)
Extn: 4651 or 5489
www.bath.ac.uk/accommodation/contactus
Management of Residences
Email enquiries: To email the Student
Accommodation office please visit
www.bath.ac.uk/accommodation/
contactus/office-enquiry
and complete the online enquiry form.
Extn: 3111
West Team
Polden Court, Mendip, Quarry, Conygre,
Quantock, Cotswold, Derhill
Extn: 5188 or 5777
Brendon Court and Wolfson Terrace
Extn: 5188 or 5585
East Team
Eastwood Houses 1 51
Extn: 5530 or 5670
Norwood House, Osborne House and
The Lodge
Extn: 5530 or 5489
Marlborough Court, Solsbury Court
STUDENT
ACCOMMODATION
The Quads
Extn: 4651, 3699, 3043 or 4202
Medical Centre:
Quarry House, North Road
Extn: 6655
Email: admin@gp-L81617.nhs.uk
Offer of Accommodation
How to Pay
Various options are detailed at:
www.bath.ac.uk/ug-applicants/
accommodation/how-to-pay or
www.bath.ac.uk/study/pg/accommodation/
how-to-pay
Notice of Termination
Students moving to private
accommodation during the 2015/2016
academic year
STUDENT
ACCOMMODATION
Distance Selling
Regulations
Information relating to accommodation
contracts
Under the Consumer Protection (Distance
Selling) Regulations 2000, we are required
to provide you with the following information
if we have not met you before entering into
a contract (accommodation agreement)
with you.
The name of the supplier of your
accommodation is The University of Bath
and its address is:
Student Accommodation Office,
West Accommodation Centre,
The University
of Bath, BATH, BA2 7AY.
If you have any queries to do with this
contract please contact: fax:
+44 (0) 1225 386474
Email: www.bath.ac.uk/accommodation/
contactus/office-enquiry
The services, which we will be supplying
to you are a furnished study bedroom
on a self-catering basis or catered basis
according to your contract. Details of the
contract period, together with details of the
utilities and services included are set out in
your accommodation contract.
The price of the accommodation will be
stated on your contract, so please check
that is what you are willing to pay before
you proceed. The price includes all charges
for utilities (gas, electricity and water) and
internet where indicated in the brochure,
but not external telephone services.
Offer of Accommodation
The arrangements for payment are set
out at: www.bath.ac.uk/ug-applicants/
accommodation/how-to-pay or
www.bath.ac.uk/study/pg/accommodation/
how-to-pay but, in summary, although
payment for the year is due in advance
you can pay by three or four instalments
according to the length of your contract.
The exact amount due each session
and the payment date is stated on your
accommodation contract or you can obtain
details from the Student Accommodation
Office: www.bath.ac.uk/accommodation/
contactus/office-enquiry
10
Your Accommodation
Contract
STUDENT
ACCOMMODATION
Transferring credit
Credit can be carried over to the following
term but is non-transferable at the end of the
contract.
Refunds
Any refund will be subject to our normal
termination policy (www.bath.ac.uk/
accommodation/fees/leaving) and according
to the amount of credit already spent.
Catered Accommodation
Students living in Polden Court, Brendon
Court and The Quads have a compulsory
catering component within their rent.
Under Polden Court and Brendon Court,
the Eat and Drink student card, students
will have their library card loaded with
55 value for a cost of 50 per week.
This is provided in installments in line with
the accommodation payment schedule.
Catering is only charged for 33 weeks out of
the 38 week contract.
Under The Quads, the Eat and Drink student
card, students will have their library card
loaded with 27.50 value for a cost of 25
per week. This is provided in installments,
in line with the accommodation payment
Lost Cards
You must report any lost cards by emailing:
accom-other@rt.bath.ac.uk to immediately
remove authorisation and prevent theft.
Please inform us of your new library card
number so we can transfer your existing
credit balance onto your new library card.
Possessions Insurance
The University does not accept
responsibility for loss or theft of
or damage to residents or other
individuals property. The University has
arranged a core possessions insurance
policy to cover your possessions whilst you
are living in University Accommodation on a
full-time contract. Your possessions are not
covered whilst in transit or when transferring
between rooms.
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Offer of Accommodation
What you need to do after accepting
your accommodation contract:
12
Fire Precautions
Propping open of fire doors is strictly
forbidden.
Information on fire assembly points is
provided in bedrooms, kitchens and final
exits. Every resident should know the
whereabouts of the fire exit, escape route
and alarm point nearest to his/her room.
Students should familiarise themselves
with the fire precaution rules and will
occasionally be required to take part in
fire drills.
Fire extinguishers and fire blankets
are provided for your safety and must
never be touched except for a genuine
13
Cooking Safely
Operate appliances as per instructions
provided.
Never leave cookers or microwaves
on and unattended.
Do not allow a build-up of grease on
cookers or grill pans. Residents are
responsible for keeping them clean.
Do not close oven doors whilst grilling
or before the grill has adequately cooled
down.
Personal BBQs and the storage
of flammable materials/liquids are
prohibited. Official BBQ equipment and
14
Electrical/Heating
Appliances and Safety
P
ortable fan heaters, electric
fires, paraffin/oil heaters and gas
appliances are strictly prohibited
within the residences at any time.
All portable electrical appliances supplied
within the residences by the University
are tested in accordance with the
appropriate published guidelines.
STUDENT
ACCOMMODATION
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16
STUDENT
ACCOMMODATION
17
CCTV
Security Services maintain a CCTV system
to the standard of Best Practice as defined
by Regulatory Bodies. The main objective
is to provide a safe and secure environment
for the benefit of those who might visit, work
or live on the campus. For further details go
to: www.bath.ac.uk/security/services/cctv.
shtml#2
Your responsibilities
Failure to maintain security through
leaving windows open or room doors
unlocked, wedging doors open, forcing
doors, sabotaging locks or losing keys
exposes both individual residents and
other members of the community to
unnecessary risks. Further, such actions
may invalidate any insurance cover you
have. Any practices, which through
carelessness or deliberate action are held
to compromise security, may be subject
to disciplinary proceedings in accordance
with University regulations.
If you occupy a ground floor room do
not leave computers or valuables on
public display.
To avoid the theft of food and
18
Immobilise Database
Immobilise is a database to register your
property (e.g. mobile phones, lap tops, MP3
players, cameras, in fact anything with a
serial number). It is a FREE on-line system
where once registered means that you have
a better chance of getting your property
back if it is lost or stolen. Please take a look
at the Immobilise website at:
www.immobilise.com
SelectaDNA
Our security department work with a
property marking company to help identify
property that is lost or stolen. Please
follow the link: www.selectadna.co.uk/
universityofbath.html
STUDENT
ACCOMMODATION
Building Works
See this weblink for latest information
www.bath.ac.uk/estates/projects
Our Estates Department give regular web
updates of proposed schedules of work and
how they may affect residents. Every effort
is made to keep the inevitable noise and
disruption to a minimum and we apologise
in advance for any inconvenience caused.
In the first instance, any individual concerns
should be raised with your Housekeeping
team or the Accommodation Centre.
Safe Walking Routes
Safe walking routes have been demarcated
across the campus. On roadways, these
will be recognised by sections of white
lines and pedestrian symbols. Students are
encouraged for their own safety, to walk on
pavements and within demarcated areas.
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City Campus
1 duvet and 1 hollow fibre pillow is
provided. Students should bring their
own bed linen.
Bed Packs
Kitchen facilities
In each kitchen, one or two fridge/ freezers
according to the size of the kitchen group;
electric kettle; cooker; microwave and iron
and ironing board.
Vacuum cleaner
Temporary use of a vacuum cleaner is
available. In some cases this may be a flat
mop for hard surface floors. Contact your
operations team for details.
20
STUDENT
ACCOMMODATION
Arrival
Ensure you check your room inventory
and report any damaged or missing
items at www.bath.ac.uk/
accommodation/contactus/maintenance enquiry Retain the reference number
relating to the issues raised. We also
recommend that you report any damage
or missing items in the kitchen/communal
areas. Failure to report missing/damaged
items may make you or your kitchen
group liable for the cost of repairs or
replacement.
21
Utility Supplies
All residents should be aware that the
University cannot guarantee the continuity
of the electricity, gas, water, telephony,
television and data network service supplies
to University residences as such services
are not entirely subject to the Universitys
control.
Maintenance Damage,
Faults and Disrepair
Maintenance is carried out either by
University staff or nominated contractors.
In both instances they can be clearly
identified as maintenance personnel.
Maintenance faults and repairs required
in study bedrooms, kitchens or shower/
toilet facilities within residences should
be reported on-line at: www.bath.ac.uk/
accommodation/contactus/maintenanceenquiry
You are advised to retain the reference
number, which is automatically sent to you
by an automatic email.
Requests for maintenance will be treated as
an invitation to enter your room and will be
prioritised by Estates personnel who operate
a Service Level Agreement to ensure
that all works are completed to minimise
inconvenience and damage. Any delay in
gaining access or entry to your room could
result in subsequent delays to completing
the repair or maintenance work requested.
Works will fall into five categories response
times for these are classified as:
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STUDENT
ACCOMMODATION
Priority One
Emergency within 2 hours
Priority Two
Urgent
within 24 hours
Priority Three
Important
within 3 days
Priority Four
Standard
within 7 days
Priority Five
Planned
advance notice will be given.
If the issue is an emergency or
urgent and you are reporting outside
of office hours Monday to Friday 0900
1700 then you should also contact
the Resident Tutor or Security who will
arrange to call out the Estates Team.
Every effort will be made to rectify your
problem within one visit and within the
above timescales. However, if this is not
possible a card may be left in your room to
inform you when the issue will be resolved.
If the issue has not been resolved within 24
hours of the date given please email
acc-maintenance@rt.bath.ac.uk or visit the
Accommodation centre. If a maintenance
fault cannot be rectified within a reasonable
period of time alternative accommodation/
facilities will be offered where possible.
Pre-planned maintenance is required during
the year when access to your room or
kitchen will be required. Seven days notice
will be given for such work.
23
City Campus
If you wish to send any parcels in advance
of your arrival, please direct them to the City
Accommodation Centre, University of Bath,
John Wood Complex clearly marked with
your Name, Residence and Room Number.
The correct postal address for your room
is shown on your room offer, please ask
your correspondents to use the appropriate
postcode when addressing mail to you.
Correspondence should also include your
name/block/house/level/room number on
the envelope.
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STUDENT
ACCOMMODATION
Cleaning Services
Service level statement (for buildings where
communal cleaning is included in the rent)
We will clean kitchens and communal areas
once a week, with the exception of studio
flats, which will be cleaned once every six
weeks.
We will clean kitchens in en-suite buildings
twice a week. On these days we will:
Kitchens:
On Campus:
We will clean all en-suite rooms and
studios on a rota basis once every 6 weeks
commencing from 5 October 2015.
City Campus:
We will clean all en-suite facilities and
studios on a rota basis once every six weeks
commencing from 5 October 2015.
At this time we will:
Notification
Students will be notified of the date of a
room clean a week in advance. Students
who do not wish their rooms to be
cleaned will have their rooms checked by
the Housekeeping team to ensure it is
being kept in a clean and tidy condition.
A calling card will be left in your room to
indicate that a room clean has taken
place.
Students will be informed if rooms or
kitchens are not in good order and will be
advised on improvements needed.
Continued negligence to maintain kitchen
cleanliness to an acceptable standard
may result in disciplinary action by the
Accommodation Operations Manager or
his/her designate.
Students responsibilities
In order to maintain the standard of your
accommodation we expect you to:
Kitchens & communal areas:
Clean up spillages to the best of your
ability.
25
Rooms:
Clean the wash basin or en-suite facility
on a regular basis.
Move rubbish from the room bin to the
kitchen bins on a weekly basis.
Keep the room in a clean and tidy
condition.
Perishable or dry foods may not be
stored in bedrooms or on windowsills
and please do not throw food out of
kitchen windows as this encourages
vermin.
Clear surfaces on the days of room
clean.
Each room will contain an inventory at
the beginning of occupancy. Any damage
or missing items should be reported to
the Accommodation Centre immediately.
www.bath.ac.uk/accommodation/
contactus/maintenance-enquiry.
Any additional damage or missing items
found at the end of the occupancy will be
charged to the student.
26
STUDENT
ACCOMMODATION
Laundry Services
Pest Control
Please report any issues with pest control
e.g. wasps nests, ants or bed bugs online
at: www.bath.ac.uk/accommodation/
contactus/maintenance-enquiry, Monday to
Friday 0900-1700 hours.
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28
STUDENT
ACCOMMODATION
29
30
Transport
Car parking policy
Students may not be in possession of a
motor vehicle whilst living in University
residence, either on or off campus, unless
granted a permit. Permission may be sought
if there are exceptional circumstances
(eg blue badge holders) by contacting the
Security Office. These restrictions are placed
on us by the Local Authority and failure to
meet these obligations may result in the
University taking disciplinary action which
may include requiring a student to leave
University accommodation. Please refer to:
www.bath.ac.uk/regulations/#vehicles
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STUDENT
ACCOMMODATION
On Campus:
City Campus:
John Wood Office 19:00 20:00.
Thornbank Gardens Housekeeping Office
19:00 20:00.
Clevelands Building Housekeeping Office
19:00 20:00.
Pulteney Court Housekeeping Office
19:00 20:00 Monday, Wednesday,
Friday and Saturday.
Carpenter House Housekeeping Office
19:00 20:00 Tuesday, Thursday and
Sunday.
You can pop in to a drop in session to
speak to the Resident Tutor on duty if you:
Have any queries or concerns.
Youd like to discuss Resident Tutor
organised events or hire a board game or
DVD.
You need to report a problem you have
with either the accommodation or
another resident that could be causing
you distress.
You just want to talk to someone.
Resident Tutors will listen, advise and help
where possible
For urgent matters, always call
Resident Tutor team at 01225 430201.
Please note that the Resident Tutors
are unable to process requests through
text messages.
go.bath.ac.uk/rts
Confidentiality Policy
It is not usual practice to discuss an individual
student with a third party without obtaining the
students permission. However, Accommodation
and Hospitality Services staff and Resident
Tutors operate a team confidentiality policy and
may discuss student cases with other colleagues
in their team on a need to know basis. They
also work closely with other student support
services and academic departments to provide
and foster a good living environment for all
residents with special regard to student welfare,
discipline and safety. When any initial concerns,
are raised about a third party, discussions may
take place among these staff, without first
seeking the explicit permission of the student,
to consider how best to offer support to that
individual. Once a student has sought help from
one or more of the student support services, the
services would not normally discuss a students
case with any third party without the students
permission. More information about confidentiality
in the student support service can be found at:
www.bath.ac.uk
/studentservices/policy/data.
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Residential Rules
34
STUDENT
ACCOMMODATION
35
Residential Rules
the fire detection equipment, candles may only
be used having first informed the Resident
Tutor. The using or storing of Hookah pipes
is banned in university residences and the
external grounds.
RR13. Cycle storage. Students must not
store bicycles in their rooms. Any bicycles
found stored inside residences are likely
to be removed and stored at your cost.
Secure bicycle stores are located close
to the residences. Please visit:
www.bath.ac.uk/accommodation/
livinginaccomm/servicesfacilities/vehicles/
RR14. Displays in or from windows is not
allowed including international flags and
washing. Reasonable bedroom ornaments on
internal window sills are however acceptable
RR15. Residents must look after their
accommodation and maintain acceptable
levels of communal cleanliness as detailed in
the Cleaning Services section. Residents
must also ensure that communal areas
including passageways, stairwells and exits
are kept clear at all times.
RR16. Use of unauthorised electrical
equipment such as non-CE marked electrical
items is not allowed. You may be responsible
for the damage caused by the use of such
equipment including call out cost for resetting
a circuit breaker.
Residents using accommodation common
rooms must book it with the Resident Tutors
and ensure the area is kept clear of any
obstruction, furniture is not moved around
and an acceptable standard of cleanliness
is maintained.
36
Accommodation Smoking
Policy
Government legislation bans smoking in
many places. All complexes are completely
non-smoking. All University accommodation
is completely non-smoking including the use
of e-cigarettes - that includes communal
areas and individual study bedrooms and means that you should be at least 4
metres away from any building when you
smoke. Exceptions are Woodland Court
and Clevelands central courtyards where
smoking is prohibited.There are financial
penalties for breaching this regulation (see
page 41)
Disciplinary Code
Applying the
Disciplinary Code
Purpose
As a student at the University of Bath, you
are required to comply with the Universitys
regulations. These are intended to ensure
that we all live, study and work together
in a positive atmosphere of good order,
respecting the rights and needs of others.
We are sure you will understand the
necessity of imposing appropriate sanctions
and penalties on the few students who
behave in an antisocial or destructive way.
Restrictions are kept to a minimum, but
for the health and safety of all concerned
there are rules and regulations to ensure
good order, to preserve the buildings and
to maintain standards. In the interest of
both the University and all its students, it is
necessary to have a Disciplinary Code.
The purpose of the Disciplinary Code is:
To remind all students from time-to-time,
as may be necessary, of the standards
and behaviour required of them.
To give all students the right to be
advised of any shortcomings in their
standards and behaviour and to give
them the opportunity to remedy such
shortcomings.
To prevent undisciplined or unreasonable
behaviour adversely affecting the
educational objectives of the University
or interfering with the establishment
and maintenance of effective working
relationships and communal living within
the residences.
37
Disciplinary Code
(These first two stages are dealt with at
a local level and will not involve a formal
Investigative Interview or offer the Right of
Appeal to the Head of Student Services)
Investigative Interview
In response to a report of alleged serious
misconduct at Stage 3 (Final Written
Warning) or Stage 4 (Termination of
Residence) of the Disciplinary Procedure,
a full investigation of the facts and
circumstances will be carried out by the
Director of Accommodation and Hospitality
or his/her nominees who may include
SAWSM/members of the Resident Tutor
Team, the Head of Security or his Deputy,
the Student Accommodation Experience
38
Disciplinary Code
B) Disciplinary Action
Rights of Appeal/
Appeals Procedure
Where a student/resident disagrees with
the Disciplinary Action referred to above
and if informal discussions fail to resolve
the dispute within the Department,
students may formally appeal in writing
against the outcome of any cases
involving a final written warning or
termination of residence, and a student
may, if he/she feels aggrieved, send a
written appeal to the Head of Student
Damage to University
Property
In the event of any student perpetrating
damage to University property other
than residences, the officer responsible
for implementing action is the Head of
Security, who will liaise with Estates to
arrange repairs and for an invoice to
be sent from the Finance Office to the
student responsible. A copy will be sent
to the Head of Student Services, and
to the SAWSM if the student is living in
residence, with a copy of any relevant
incident report.
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STUDENT
ACCOMMODATION
Damage to University
Residences
In the event of any student or group of
students causing damage to University
Accommodation the officer responsible for
implementing action will be the SAWSM or
his/her nominee. They will liaise with relevant
parties to arrange repairs or in some
cases full replacement. Charges will then
be communicated and passed on to the
student(s) concerned.
In the event of damage totalling over
250, copies will be sent to the Head
of Student Services and to the Head of
Security. Where damage is in communal
40
Disciplinary Code
one student is responsible, those involved
will be jointly liable to pay the penalty. In
cases where the perpetrator(s) cannot be
identified, the relevant group will be held
jointly liable.
Category 1 Penalty 50:
Fire doors rendered ineffective, whether
held open by insertion of a wedge or
propped open by the placement of a heavy
object, or by disabling/interference with
the door return device. Breaches of the
Accommodation Smoking Policy that do not
result in a fire alarm activation.
Category 2 Penalty 50-100:
Smoke detectors covered over, removed
or disabled; any interference of fire
extinguishers, whether this involves moving
or removing; setting off; breaking the seal;
or otherwise tampering in any way. Leaving
ovens, cookers/cooking on and unattended
including microwaves. Tampering with any
extraction facility. Adequate extraction is
part of the Universitys Fire Management
Strategy for dealing with cooking steam,
fumes etc. Breaches of the Accommodation
Smoking Policy that do result in a fire alarm
activation.
Category 3 Penalty 100-250
Setting off a Fire Alarm by Negligence:
NB. Normally a single written warning will
be given in respect of this offence. Any
repetition of setting off a fire alarm by
negligence will result in the imposition of
a financial penalty up to 250 and a final
written warning. In all other instances,
as outlined below, students will incur the
financial penalty up to 250 regardless of it
being a first offence.
41
STUDENT
ACCOMMODATION
Stage 1
No
Yes
Resolved
No further
action
Yes
Resolved
No further
action
No
Final Written
Warning
and/or request
to vacate
residence and/or
financial penalty
imposed and
confirmed in
writing
No
Stage 2
Yes
No
No further action,
will be confirmed
in writing
Final Written
Warning and/or request to vacate residence and/or
financial penalty imposed and confirmed in writing
No No further
action
Yes
Vacates residence
if requested and
pays any penalty
levied.
No
Yes
Yes
Issue resolved
42
43
STUDENT
ACCOMMODATION
Feedback
Accommodation and Hospitality Services are committed to providing the highest standards
of customer care to their residents and customers. We provide a wide range of services and
facilities and we aim to provide the best possible service we can. If, for whatever reason, you
feel that the service you are receiving does not meet the standards of our Code of Practice,
please do not hesitate to speak to a member of the Housekeeping Office or report the
problem to the appropriate Accommodation Centre ie. West, East or City.
44
Eastwood
Residences
Nursery
P K
P J
ex
H
ou
se
E
P L
No
rw
oo
dH
ou
se
W
es
s
PW
Eastwood Offices
20/21 22/23
Eastwood
Lodge
Bale
Haus
Marlborough
Court
rt
Solsbury Cou
Tree
Lime New
Refectory
6WS
rt
Woodland Cou
The Quads
The Quads
PE
3S
An
nex
e
4S Anne
xe
P C
P B
P C
n
ela
ps
Co
P A
Recycl
ing
P G
Outdoor
Tennis Courts
ity
Key:
P
Car Parks
Accommodation
A
Wessex House
Norwood House
C
Westwood
Brendon Court
E
Eastwood
Polden Court
Solsbury Court
Marlborough Court
Woodland Court
The Quads
Central Administration
4 West (4W ) Vice-Chancellor
WH Admissions
WH Registry
WH Finance Office
WH International
Office
WH Student
Records &
Examinations
WH Student
Services
WH Human
Resources
4W Graduate Office
East Building Corporate Communications
East Building Development & Alumni
Relations
WH RDSO
WH Faculty of Science
2 East (2E) Faculty of Engineering
and Design
1 West North (1WN) Faculty of Humanities and
Social Sciences
8 West (8W) School of Management
1 Library
Library Reception
Security & Enquiries
2 Chaplaincy Centre
3 The Chancellors Building
4 Founders Hall
5 Athletics throws & jumps/
Modern pentathlon
6 Sports Training Village/Indoor
tennis/Sports Caf
7 50m swimming pool
Departments
8 New Centre for the Arts (The Edge)
9 Arts Lecture Theatre
6 East (6E), (4E) Architecture & Civil Engineering
10 University Hall
4 South (4S) Biology & Biochemistry
11 Computing Services
2 South BUCS
12 Medical Centre
9 West (9W) Chemical Engineering
13 Student Centre, Students Union,
1S/3S Chemistry
Fresh Express, Pitstop, Costa Coffee,
1 West (1W) Computer Science
Proper Pasty, Students Union Advice &
WH Division for Lifelong Learning Representation Centre
3 East (3E) Economics & International
14 Estates Office
Development
15 Goods Received, Central Stores and
1 West (1W), 1WN Education (Coach Ecucation) Landscape
2E, 4E Electronic and Electrical
Westwood 16 West Accommodation Centre
Engineering
17 Westwood Nursery
1WN European Studies & Modern
18 Fresh grocery store
Languages
19 Applied Biomechanics Suite
Eastwood Lodge Learning Support
20 Post Office, Banks & Shops
8W, WH Management
1 East,
ICIA
4W Mathematical Sciences
Eastwood Lodge
4E, 6E Mechanical Engineering
8E Centre for Power Transmission & Motion Control
(Sports Engineering)
8W Imaging, Design & Print Services (IDPS)
3S Natural Sciences
5W, 7 West (7W) Pharmacy & Pharmacology
Woodland Court East Accommodation Centre
3W Physics
2W Claverton Rooms, Parade Bar, Fountain Canteen
2S - rear entrance, 5S Psychology
4W 4West Caf
WH Research and Innovation
1 East Students Union Offices
Services
Norwood House (NH) Careers Advisory Service
Eastwood 20-22 School for Health
NH Plug Bar & The Tub
3E Social & Policy Sciences
6W, 1S Sport and Exercise Science
WH UBSW
45
University Residences
Thornbank Gardens
Bus Station
Carpenter House
Police Station
Pulteney Court
Bus Stop
Car Park
46
www.bath.ac.uk/accommodation