QUESTIONNAIRE

A STUDY ON CUSTOMER SATISFACTION TOWARDS

DUET WITH SPECIAL REFERENCE TO
ERODE TOWN

1.

Name

2.

Address

3.

Gender

: a) Male [ ]

b)Female

[ ]

4.

Age

: a)18-25 [ ]

b) 26-30

[ ]

c) 31-35

5. Marital status
a) Married

[ ]

b) Unmarried

[ ]

6. Educational Qualification
a) Illiterate

[ ]

b) School level

[ ]

c) Under Graduate

[ ]

d) Post Graduate

[ ]

[ ]

7. Occupation
a) Business

[ ]

c) Private Employee [ ]

b) Professional

[ ]

d) Govt. Employee

[ ]

e) Others (specify) ________________.

8. By which source do you know about this vehicle?
a) Advertisement

[ ]

c) Friends & Relatives [ ]

b) Show room visit

[ ]

d) Newspaper & Magazine [ ]

e) Others (Specify) ________________.

9. What type of model do you have?
a) RTR 160 FI

[ ]

b) RTR 160 Refresh [ ]

c) RTR 160

[ ]

d) RTR 180

[ ]

10. Which factor influenced you to buy this vehicle?

a) Price

[ ]

b) Design style

[ ]

c) Color

[ ]

d) Mileage

[ ]

e) Disk break [ ]

f) Others (Specify) ________________.

11. Mention the mode of payment?

a) Cash

[ ]

b) Installment

[ ]

c) Loan

[ ]

d) Others

[ ]

12. What type of color do you have?

a) Black

[ ]

b) Red

[ ]

c) Yellow

[ ]

d) Gray

[ ]

13. How long do you possess this vehicle?

a) Less than 1 year [ ]

b) 1 to 2 years

c) 2 to 4years

d) More than 4 years [ ]

[ ]

[ ]

14. What do you feel about the price?

a) Highly satisfied

[ ]

b) Satisfied

[ ]

c) Neutral

[ ]

d) Dissatisfied

[ ]

e) Highly dissatisfied [ ]
15. How many kms do you ride per day in approximately?
a) Less than 30kms

[ ]

b) 30-40kms

[ ]

c) 41-50kms

[ ]

d) Above 50kms [ ]

16. What is your opinion about the performance of TVS Apache?

a) Highly satisfied

[ ]

b) Satisfied

[ ]

c) Neutral

[ ]

c) Dissatisfied

[ ]

e) Highly dissatisfied [ ]
17. Are you satisfied with the authorized service centre?
a) Yes

[ ]

b) No

[ ]

a) Highly satisfied

[ ]

b) Satisfied

[ ]

c) Neutral

[ ]

d) Dissatisfied [ ]

If yes, how do feel?

e) Highly dissatisfied [ ]
18. Are you satisfied with the distribution channel?
a) Yes

[ ]

b) No

[ ]

19. Have you bought this vehicle as?

a) New

[ ]

b) Second hand [ ]

20. Before buying this vehicle did you posses the same company vehicle?
a) Yes

[ ]

b) No

[ ]

If No, please write the company--------------21. What do you feel about availability if spare parts?
a) Highly satisfied

[ ]

b) Satisfied

[ ]

c) Neutral

[ ]

d) Dissatisfied

[ ]

e) Highly dissatisfied

[ ]

22. How do you feel the resale value for this vehicle?
a) Highly satisfied

[ ]

b) Satisfied

[ ]

c) Neutral

[ ]

d) Dissatisfied

[ ]

e) Highly dissatisfied

[ ]

23. Do you have any idea to changes the present vehicle?

a) Yes

[ ]

b) No

[ ]

If yes, please mention the vehicle-------------------- or do you will purchase same

company product or otherwise please specify-------------------------------

24. Monthly Income

a) Less than Rs. 15,000 [ ]

b) Rs. 15,000 - Rs. 30,000 [ ]

c) Rs.30, 000-Rs 60,000 [ ] d) Above Rs. 60,000

[ ]

25. Rank the problems faced by you in this vehicle

S.NO

PROBLEM

Price

Fuel consumption

Mileage

After Sales Service

Comfort

Pollution

RANK

26. Give your suggestion to improve duet vehicle?

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