5fINDUSTRIAL TRAINING REPORT ON

OPE3swRATIONS MANAGEMENT AT K. GIRDHARLAL

AS A PART OF
PARTIAL FULFULLMENT OF
MBA

SUBMITTED BY:
NIDHI NANGALIA

BATCH:
MBA 2014-16 (BLOCK-VII)

MODULE:
ENTREPRENEURSHIP & VENTURE PLANNING

MODULE LEADER:
DR. ROHIT SINGH

ACKNOWLEDGEMENT

I take this opportunity to express my profound gratitude to Auro University for giving me the
opportunity to get hands down training at K. Girhdharlal.
I could not have completed this industrial training report without the help, guidance and support
of certain people who acted as guides, friends and torch bearers along the way. I would like to
express my deepest and sincere thanks to Mr. Parag Shah for his valuable help and guidance.
I am also thankful to my mentor, Dr. Rohit Singh for offering me this opportunity.
Lastly, I would like to extend an arm of appreciation to the staff members of K. Girdharlal for
their cooperation at every stage of the project. They acted as a continuous source of inspiration
and motivated me throughout the duration of the project.
- Nidhi Nangalia

Day: 1
Task: A visit to each department falling in the process flow of diamonds, starting right from the
arrival of raw stones into KG up-to the dispatch of the finished diamonds.
Expected Learning: The students were expected to come up with a process flow chart of
diamond manufacturing that is functional and operational at KG and suggest improvisations and
modifications, if required.
Industrial Learning: The operations at KG have been categorized into eight major departments,
a detailed process flow of which has been provided below.
Following is the broader bifurcations of operations at KG:1.
2.
3.
4.
5.
6.
7.
8.

Rough Assortment
Cleaving Department
Planning Department
Sawing Department
Barrel Preparation
Polishing Department
Grading Department
Final Assortment

The detailed process flow is as flows:1. Purchase form DTC: KG receives rough stones from DTC every five weeks, which are
then lowered to the rough assortment department for the purpose of categorization.
2. Rough Assortment Department: The rough stones are first sent to the stock control dept.
where it is checked for weight and size. Furthermore, the rough stones are sent to the
main office where the department head Vishwajit bhai, who is in charge of the complete
rough assortment activities and he distributes the roughs amongst various table managers
on the basis of the size of the stone. Under every table manager, there are 15-20 members
who work as planners and also check the stones for weight, size and clarity. The stones
are then sent back to the stock control.
Here is where the inward process begins where bar-coding, color checking and drawing
of the rough takes place. Post this; the roughs are reverted back to the planners.

3. Planning: The primordial task in this department is to check the amount of inclusion in
the rough stone and check whether the surface of the rough is cloudy or not. Based on the
aforementioned the further journey of the stone is determined by the planner.
If there are more inclusions in the stone and the surface seems cloudy, the stone is sent
for the process of windowing, where one side of the surface is cleared. Furthermore, if
there are minute inclusions, the stone is sent for Galaxy or M-box or Spectrum or IG or
virtual faceting, depending upon the need and situation of the stone. Post this; the stones
are communicated back to the planning department from where it goes to the sawing
department.
If the inclusions are clearly visible and the surface of the stone is clear enough, the stone
is directly sent to the sawing department.
4. Laser Sawing & Cleaving: Once the diamonds have been sent to the shaping divisions,
they are sent for sawing and cleaving. Cleavable goods are marked for laser kerfing.
Sawable goods are marked either for blade sawing or laser sawing .goods are also
marked for making window to facilitate checking of internals of the diamond.
Here the marked stones are checked and observed that whether they can be shaped as per
the prescribed plan by the planning department. The alignment of the stone is checked
through dye fixing or pot fixing. One determined, the stones are cut on a number of
machines such as Quazer, Water-Jet and other machinery.
5. Semi Polishing- The diamonds are issued to this department were it is checked if round
shape can be achieved or not. Post this; the stones go for barrel preparation or bruiting.
This process is followed by the blocking process which can be done either automatically
or manually. For final bruting the stones are sent to the final polishing department.
6. Final Polishing Department: Here the stones are first checked and then undergo top
faceting, bottom faceting, girdle faceting and table faceting.
7. Grading: The stones of all the shape, size, carat, clarity and color come here for final
quality certification.
8. Final Assortment: The market ready diamonds are then assorted as per the requirement of
the consignment for the final time before the exit the premise.
Purchase from DTC

Main Office
Rough Assortment
Checkers
Table Managers
[Assorters (15/20)]
Inclusions Clearly Visible &
Inclusions Not Clearly Visible &
(Check
Weight,
Size,
Clarity
etc.) Cloudy Surface
Clear Surface
Planning
Windowing

Stock Control
(Check number of stones &
weight)

Drawing
Color
Checking

Inward

Bar-Coding

Galaxy, M-Box, Spectrum, I.G., Virtual Faceting, Solaris

Blade Sawing
Sawing
Checking
Barrel Preparation/First Bruting
Blocking

Laser Sawing
Living
Dye/Pot Fixing
Issue in Machine

Quazer
Quazer

Quality Diamonds
Synova
Synova (Water-Jet)
(Water-Jet)
Final Bruting
Auto
Shaping
Final
Final
Grading
Assortment
/ Polishing
Semi-Polishing
Manual

(Sent
forFaceting
Lab
Certification)
Orziv
Orziv (Others)
(Others)
Loose
Bottom
Girdle
Table
Top
Diamonds
Faceting
Faceting
Faceting

Day - 2
Salary & Wages

Salary provided to worker are given on three basis

-

Loss
Carat
Piece
Fix Salary

In Loss, Salaries are calculated on weight of unwanted material removed by worker is

multiplied by rate.

Formula,
Point of Worker= ( After Polishing Weight Before Polishing Weight ) Rate

In Carat, Salaries are calculated on carat of diamond multiplied by rate

Formula,
Point of Worker=Carat of D iamond Rate

In Piece, Salaries are calculated on number of diamond produce by worker is multiplied

by rate.

Formula,
Point of Worker=No . of Diamond Polished by Worker Rate

Cost Per Stone,

Cost per Stone=

Cost Per Carat,

Total Salary of Particular Department

Noof Stone Produced by that Department

Cost per Stone=

Total Salary of Particular Department

Noof Carat Produced by that Department

For One Diamond,

For Particular Department,

Security at K.G
Most important aspect in any diamond firm is the security of the raw materials semi finished
goods and finished goods here at kg the security is taken in terms of 2 most important aspects i)
Handling of goods ii)responsibility set in hierarchy order.
The structure of building is divided in 2 parts the north and the south wing.
Each department had an accountant who takes care of the stone which is passed from 1
department to other or from 1 worker to other so that the tracking of the diamond becomes easy
of respective department and is accountable to feed the data of the stock everyday.

Transaction of the goods is mainly done between departments, people and floors. A person of one
department does not have the permission to go to other departments for security reasons the
workers are not allowed to wear footwear, belts and are not allowed to carry wallet and
handkerchiefs.
A responsible person is given the job to carry the parcel having goods form 1 department to other
department, only the sender and the receiver knows the password of the parcel. The time duration
is before hand estimated for transfer of goods from sender to receiver. And in any case if the
person does not reach the destination on time the department gets locked. The stock is recounted
2 times after it reaches the destination.
At the end of each day stock is stored in a locker vault of godhrej which has 3 locks (time, key
and combination). 3 authorized people are having access to each of these locks.
Key lock
The key of the lock is in possession of a responsible employee, the employ does not know about
the time and combination lock codes.
Combination lock
The combination of the lock is known by a responsible employee, the employ does not know
about the time and key locks.
Time lock
The time lock is a unique locking system which is inside the vault. An authorized person will set
the time after which the vault will not open even with the key or combination code, it will only
open once the set time duration completes.
Apart from this the vault area also has motion detectors.

DAY 3
Variation Analysis Grading the Graders
No two diamonds are alike and it seems neither are their grading certificates. Also, there are
significant differences between laboratories grading the same diamond.
The method generally used is to assign a number to each score of the color, clarity, polish,
symmetry, cut, and fluorescence categories graded by the particular lab for every stone, whereby
the lower number assigned, the more strict the grading.
Generally, In Variation Analysis we are taking multiple observations in which a comparison is
made between actual observations and the standard observations. For example, if a diamond is of
VVS1 and the marker has marked its expected clarity of VVS1 then we consider it as 0. But if its
expected value is of VVS2, and then we consider it to be 1 DOWN.Likewise the cut, color,
clarity, polish, symmetry and fluorescence are graded 2 UP, 1 UP, 0, 1 DOWN and 2 DOWN.
Every diamond generally has two observations actual and standard. We need to plot actual with
some identification code. And, then further we need to bridge the gap between the difference and
actual, by plotting it on graph and to bringing it down to Mean line.
The below mentioned chart shows the difference in accuracy of the expected and actual grading
in color of the diamond:
The 13 colors D-P are on the x-axis while the accuracy of correct estimate is on the y-axis.

actual
STANDARD

From the above chart it is clear that the degree of variation in determining color I & J as only
66% of the pre-determined data is accurate. However, the colors of highest and lowest value are
comparatively more accurately predetermined with more than 80% accuracy.
In the below mentioned chart different workers working in a single department for example in
the below chart its CLEAVING-TABLE11 is selected and the variations in the expected and the
actual work done on the diamond is analysed.
The different workers are on the x-axis and the percentage of accuracy is on the y-axis.
The same process used to determine the accuracy of color estimation is used in all the remaining
process to determine the variations. This helps to identify who is the most efficient worker and
who has more room for improvement and training is provided to that worker accordingly to solve
the problem.
100.00%
90.00%
80.00%
70.00%
60.00%
50.00%
40.00%
30.00%
20.00%
10.00%
0.00%

1 DOWN
1 UP
2 UP
SAME

From the given chart we can clearly analyze that Mr.Manojkumar Shantaram has lot of room for
improvement as he provides only 62% results accurately.

During our visit we were also enlightened with the words of wisdom provided
by Mr. Snehal Shah:
History, especially of western India, the region from which he hails, has sensitised him to
traditional stone and timber constructional techniques, rigorous geometric codes of design, and
local environmental conditions, especially the scarcity of water in an arid landscape. Returning
to India thus equipped, Snehal has over the last 20 years embarked upon an ambitious repertory
of private and public buildings that testifies to a unique cosmopolitan sensibility and refined
aesthetic.
Snehal Shah believes in making architecture that is of its time, as a Gujarati proverb states,
vakhat tevu vaju.History confirms that buildings appropriate totheir time, place and climate,
endure.
In learning to build, his architecture adopted a variety of expressions with the constant being
the will to manipulate light and ventilation to the best advantage. He studies vernacular
techniques as well as learns from wider Indian exemplars and also Western architectural
history.In this book, Shah exhibits the work of 25 years in practice. He describes his concerns
and development as an architect in parallel with the emergence of India on to the world stage as a
mighty, populous, modern nation rich in contradictions Establishing an architectural practice
Snehal Shah returned to India in 1986 after studying and working in Europe. It took a while to
accept and absorb the transition. India didnt lack much in comparison with London or Lugano,
except I realised that in India things are dealt with primarily on the basis of human relations.
Also, any problem which arises out of the blue has to be solved empirically.He set up private
practice in his home city, Ahmedabad, in Gujarat. At first he worked with just a table at a family
property shared with his elder brother. Soon, he decided to establish his own office. His father
friend and guide advised him to build his dream office rather than buy a box in a commercial
development in the city.

Snehal Shah and his wife Sujata identified a building plot for an office near their home.
Proximity of office and house is a luxury, something I learnt from my experience in Europe, he
recalls. However, the new building did not eventuate immediately. His father died, and emotional
upheaval was accompanied by financial crisis. Nearly two years later, with encouragement from
his mother, Shah returned to the idea of building the office. It became a tribute to my father who
was my inspiration.
Learning outcome from Mr.Snehal Shahs lecture.
Diverted completely from family profession to a new field i.e., architecture. His sole motto in
life was to succeed and remain at the top of his career so that no one could blame him for his
career choice but that was not all, in reality his passion for doing what he loved made him
succeed. As he told us his experience after returning the home land being a gold medalist and
having done a few assignments, he still opted to be a professor in college as being satisfied with
the work, the kind of value you give yourself and your work is all that matters. The passion to do
quality work and uphold his values and ethics made him the man that he is.
Flat organization structure:- He is also working on new business model in which employees will
not be mere an employee in the organization but they work together as a partner. Because when
they work as partners they work towards one common goal i.e. benefit of the organization as a
whole, the reputation and image of the company becomes theirs as well. Their self-development,
skill-development and companys development all are in alignment.
Team building is very important for any organization: He made us realize the importance of
team work and the amount of trust you need to put in your team to attain success. He started
from a mere team of 2 and now has team of more than 65 in his main office itself. He trusted in
the credibility of his team and ensured they worked on the skill that they are good at.
Only money will not retain the employees in the organization: Employees will get paid
anywhere they do job as per their skills and level of knowledge but what is more important than
money? Satisfation and Happiness, if you are satisfied with the working environment, the
money you earn, the work you do, the work culture of the organization it gives you innate
happiness, and when you are happy you tend to let go that extra money you are offered
elsewhere as they cease to matter

Transparency is the core feature for any good organization: If the top management believes in
transparency then there will be no reason for any other level employee to not trust the
organization. Honesty within the organization is an essential feature to make it sustainable in the
long run.

DAY-4
Task: To understand the Logistics and Transportation management
Introduction (Fountain Head School)
The Fountainhead School dreams of revolutionizing the Indian Education System. Undoubtedly,
there is an enormous gap between the kind of education that is possible & desirable; and the type
of education that is currently available in India. Fountainhead aims to bring the sheer joy of
learning back to the classroom with its innovative schooling system.
This dream began with the opening of Fountainhead Preschool in Surat in April 05, by Ankita
Diwekar Kabra, Vardan Kabra and Parag K Shah which started with six students and today
it has more than 315 students and is growing every year. The preschool has already made a mark
in the city as a provider of high-quality innovative education. And now the dream is flourishing
with the beginning of Fountainhead School in Kunkni, Surat, which now has 1600+ students
from Nursery to Grade 12. Andnot only with its effectiveness in the education system and extra
circular activities, has the school also has an effective supply chain and logistics management of
its bus facility for not only the school students but for the any person in the school or persons
that are related to any school activity.
Route Planning
1. Based on the total number of students (existing admissions and new), evaluation of
existing no of buses is done by January end. If the existing no of buses are falling
short, new buses are ordered.
2. Once the required no of buses are available then route planning is done latest by
February end every year. The operations manager to collect data of no of students,
area wise pic up or drop timings.

3. There should be 1 trial run done for all the routes to confirm the route feasibility by
March end, and inform the route timings through circular, SMS, blogs, email, by
April.
Transportation process of fountain head
1. Buses work from 6.15 am to 6.30 pm.
2. In the morning between 6.15 am to 6.30 am all the drivers to check the parameters of
daily bus check list and fill the check list and sign which is checked daily by the
transport in charge.
3. The drivers to submit this checklist to supervisor for his review.
4. As part of weekly bus maintenance, the following task need to be completed bus
washing, interior cleaning with water checking and taking corrective actions of oil,
coolant, battery, tyres, indicator lights, etc.
For external works such as brakes, lights, engine tune up, wheel balancing Clutch, PUC, and the
buses should be sent to the garages as and when required.

Bus shifts: 3 per day

No of trips: 94 every day
Every year: 21150
No of stops: 103
No of days working: 200-225

Facilities Provided
1. No of buses: 24 (1400 seats)
2. No of drivers: 24 and conductors 23
3. Nannies (Didi): 22 (1 for every bus) to ensure every student and staff fastens seat belts.
4. Other, then normal school routes their buses are being used for events like inter school sports
and arts festival, nature camp, field trips, night outs, CSR etc.
5. It is compulsory for parents to use the school transport during PTMs.
Recruitment Process of Drivers:

1.
2.
3.
4.
5.
6.

Reference method.
Walk in applications.
Small advertisements in newspapers (Gujarati).
A small demonstration of driving test to evaluate the skill efficiency of drivers is done.
A check on previous job: No addiction to drugs, caffeine, alcohol etc.
Hired on permanent basis with 3 months probation period.

Training and Development

The main focus is to equip the drivers with the latest measures on effective bus maintenance and
safety.
1.
2.
3.
4.
5.
6.

Defensive driving training.

Training for safety (students, teachers and general public)
Traffic awareness(revising the rules of RTO)
First aid training
Bus maintenance (general check- up- oil and tyre)
Training on how to deal in case of accident, how to increase mileage.

Rules for drivers

1.
2.
3.
4.
5.
6.
7.
8.

Acceptable speed limits( 50 km/hr)

Appropriate parking on bus stops.
Refrain from driving if drunk. (breath analyser)
Restriction on the use of mobile while driving.
Every year they do defensive driving training by external and internal agency.
No pan or Gutka allowed
Safety belt for each passenger.
Medical check- up.

Time management
1. 4 minutes of stop at every stop and if students miss their bus they cannot board another
bus or else have to go to the next stop of their own bus numbers.
2. As there are limited seats any other buss students is not allowed to board.

3. No buses are allowed to exceed speed limit of 50 km/hr and if the speed is exceeded t,
then the speed tracker will immediately notify the school and necessary actions will be
taken.
4. During vacation empty buses are taken on routes to check the time and average of the bus
taken.

Internal and External Auditors

1. They carry out external audits from reputed organisations who lay a lot of stress on safety
2.
3.
4.
5.

like Gujarat gas and Shell Hazira.

They also engage professional industrial auditor.
They also have staff who act like auditors randomly.
Audit by transport leadership team.
Feedback from parents are taken and necessary actions are taken.

Communication and Complain

1. Parents have one point of communication. They send mail to the given website.
2. Within 3 working day transport department communicates to the respective parents.
3. School provides 1 mobile to each bus so any one of school member easily communicates
with them.
4. They can also contact the transport incharge whose number is displayed in all buses.

Introduction (Lexus Techno-mist)

Welcome to Hi-tech Outsourced Diamond Design (HODD)

HODD is a specialized service planned by Lemon Techno-mist which is part of the

Lexus-Techno-mist and Lemon Technologies groups.

Lexus-Techno-mist is pioneer of diamond imaging and planning technologies with a
number of patents and a majority market share worldwide in products such as maxi

machines, rough planning machines, polish planning machines etc.

Lemon Technologies is a software development and business process outsourcing
company focusing on the gem & jewellery industry worldwide. It is also part of RSM

International which is the 6th largest consulting firm worldwide.

Lemon Techno-mist has set up a huge outsourcing infrastructure in India for providing
outsourced design services using Lexuss latest planning and imaging technologies. The
infrastructure and equipment are state-of-the-art and the team too is highly skilled,
specialized and trained to plan your stones to precision and unearth the maximum value
out of them. As Lexus has unparalleled R&D capabilities, the technologies used for
planning shall be constantly upgraded to be on the cutting edge. Having entrusted your
diamonds to us for planning, you dont have to worry about the fixed cost of technology
or equipment or recruitment or training of people or on quality control to check whether
your team is able to realize the maximum value of your stones. With your total cost of
processing substantially lower than in-house planning, you shall get huge value
enhancements of your stones and that too without any hassles and without actually
sending your stones out of your city. We use the latest imaging and communication
technologies to get the image of your stone uploaded to our processing centre, where,
sitting several miles away and operating in different time zones, our expert planners using
the latest technologies shall plan your stone and send you back the various possible plan
options with values for each option.
Welcome to Lexus SoftMac
Lexus is a group of companies engaged in manufacturing, sales and servicing of
equipment / technology used in planning, bruiting, polishing, grading and marketing of
diamonds. We have built a remarkable reputation for ourselves in the Diamond Industry
over the years; while religiously pursue strong value system.

What makes it different?

1. M-BOX 1.5
6-Axis Motorised M-Box with Stereo Viewing through Oculars.

2. M-BOX 2.0
6 Axes Completely Motorized Microscopic - 3D Automatic Inclusion
Plotting System.

3. EOS
It is an automatic machine for bruiting and girdling diamonds for all shapes.

4. A machine which using Black Laser removes the residues from diamonds.

5. Helium iG Scanner
Very High Depth of Sharpness for better viewing of inclusion

6. ALPHA Diamond Analyser

Diamond detection of Natural, Synthetic, Cultured, Cultivated, HPHT treated or
CVD Grown and type screening instrument

7. Di-Box
Rapid Photography System

8. VI box
This Video Box will allow the manufacturer to prepare images and movies for the
diamond and diamond jewellery.

Imagineering Diamonds
As the tagline suggests, here at Lexus they imagine to the great extent and then they apply their
engineering knowledge to make the prototype and the finally use it for full time if that machine
is a success. At techno-mist we were shown the machine which was very only the part of their
armoury and no one else uses that machine because they have engineered it by themselves for
better efficiency. For example the windowing machine which we saw at KG house was
different from the one at Lemon techno-mist because the machine here at lemon tech-Omist was
far more suitable to workers where they wont have to adjust any more to sharpen them as in the
machine here takes revolutions in such a way that diamond is equally sharped without any extra
effort required from the workers.
The machines are more sophisticated and efficient because at lemon techno-mist the diamonds
worth a very p[rice are taken care of so they cant afford to manoeuvre them with same machines
as they use for rough diamonds. The head engineer gave us the information about how he take all
the inputs from his team members and keep in mind during designing a machine. He himself was

a mechanical engineer who took care of Lexus with help of his team members and all their hard
work and efforts are taking Surat Diamond Industry to new and improved level.
Son of Mr Parag Shah also had a small workshop of his where he engaged himself with the
modification of bikes and making them more powerful and funky as he has keen interest in
making his career in this area.

DAY-6
COMPANY OVERVIEW OF SRK:
Shree Ramkrishna Exports Pvt. Ltd. manufactures and sells diamonds and diamond jewelry in
India. The company offers fashion, casual, and bridal jewelry. It serves diamond wholesalers,
jewelry manufacturers, retail traders, chain stores, and small independent stores through a direct

sales network in Mumbai; and marketing affiliates in the United States, Europe, Asia, and the Far
East. The company was founded in 1964 and is based in Mumbai, India.
50 Years back a boy barefooted at the age of 13, started his journey from Surat with a vision to
alter business ideas into larger prospects of prosperity and mankind. He started apprentice as a
diamond cutter and an Artisan. Over a period of year or two he steadily started practicing the
trading of diamonds. His self-belief and the zeal of conquering something in life inspired him to
start a small company along with his two partners. Since then the journey of rough to an
admirable diamond started. By means of his practices - of human life, dignity, humility,
simplicity and modesty have earned him a heartfelt salutation as The Legend today. His small
company has flourished and developed into an empire, raised over years of toil and hard work, in
a testament of his integrity.
Today SRK is one of the leading diamond manufacturing unit in Surat, Gujarat (India) includes
brands such as D.Goldi, A.Goldi, V.Goldi, R. Goldi, S.Goldi , Jewel Goldi (JGI) & The Jewellery
Co.(TJC) with annual turnover of 800 million USD. It has carved a niche in national as well as at
international arena.
SRK Family has more than 5,000 team members and clients spread globally. All this success
originated with a first consignment of rough diamonds that Mr. Govind Dholakia bought with a
loan of 500 Indian rupees. He says - When I approached a broker with the diamonds that I had
polished, I could have under quoted the price to cut out the competition, But I knew my stones
were of a superior quality, which is why I remained true to my craftsmanship. So, I got my first
break by sticking to the truth & sincerity, and since then trust, honesty and positive thoughts have
played an important role in my life and in SRKs existence.
The Principal Founder and Chairman of Shree Ramakrishna Exports Pvt.Ltd. - Mr. Govind
Dholakia is the key to the success of 50 years of SRK. His has only one Passion Diamonds &
one base Honesty With the blend of these two extreme qualities he successfully created his
Team of Fine craftsmen and best leaders. Today he leads the path of success & team is proud to
have him as a leader not only that, but his vision and guidance still directs the team to exceed
their expectations.
He says - Dream big, but Dream with your eyes opens.

Today his dream is inevitable that satisfies the desire and dreams of thousands of people. His
phenomenal achievement showed the industry that limitations were only in the mind, And that
nothing was truly unattainable for those who dream big. He always preaches and practices - I
am Nothing, But I can do Anything. This slogan became SRK Mantra every person who is
part of SRK family. Its his extraordinary thoughts and positive frame of mind that structured the
growth of SRK.

HISTORY
1964-Started as a small establishment by Govind Dholakia.
1970-Manufacturing facility is set up in the heart if the diamond district in surat.

The headquaters of SRK export is in Mumbai , India.

They have more than 1200 expert workmen and 500 office staff in their old office during
the time of establishment.
The production capacity is doubled to 7.2 million stones per annum.

1980- they have installed their first computer which has made their processing more technooriented where they earlier were completed dependent on labour work.
2011- state of art , flagship manufacturing facility in the heart of surat where their workforce
have extended to more then 3000 workmen and staff.

When they do business they consider diamond as their god and because of this they were
successful in building trust among their clients and therefore their client base fall into
following category :
- Jewellery manufacturers
- Exporters
- Retail traders
- Chain stores
Their present infrastructure has an area of 250 thousand square feet.
They have three M theory structure :
-man
-machine
-motivation
In technology they have sarin , helium , M Box and the latest in the technology : galaxy
machine.galaxy helps sean inclusion and plan diamond cent to cent.
They have the ultra modern manufacturing facility in surat.
They are the first one where their total workforce work under the air-conditioned
comfort.\
They have the capability to process 720000 rough diamonds annually.
They can process the carat that vary from 0.3-20 carat and they have variety in clarities.
They have also established the online presence for their customer as they believe in
customer satisfaction in the name of srkexport.com where buyers can check the
diamonds , their color , clarity and order online which give the customer convinence and
comfort.
They have introduced the worlds first mobile version ,i.e, diamond selling mobile
website which has made the buying and selling easier.

The worldwide presence of SRK is as following :

India : Shree Ramkrishna Export (Surat and Mumbai)

Hong Kong : S.Goldi (Asia) Ltd
China : R.Goldi (Shanghai) Diamond Co. Ltd
Israel : V.Goldi Ltd
Belgium : D.Goldi b.v.b.a

 USA : TJC Jewellery Inc. New York

The CSR activity done by SRK :
VN Govind English School Managed by SRK charitable Trust.
Nanduba Hospital.
Vocational training center.
Diagnostic center.
Relief center for financial and emotional help where Mr. Govind Dholokia help as a
guide and mentor to those in need.
Dholokia Garden.

Speech by Mr.Govind dholakia:

Tagline-I am nothing but I can do everything
We should have an urge to work hard.It is not Everyone gets work if they want to do.There
should be an urge to do work.
People speaks about Unemployment but it is not possible because people are lazy they necessary
to have education qualification but it is necessary that person must work work from its hand,head
& heart so only he would able to work properly.

We believe in manufacturing people,not diamonds,develop skills of people.

We have No.1 software of diamonds in the world of diamonds.Our much sales is based on
online selling.We have one worker 12th passed named Ramesh who does not have much
qualification but he works for 15hours a day and worked for 15years.Today 150 workers work
under him.
People demand for a job in which gives high salary,house but they dont work hard and demand
for high facilities. He also believes that we should never do government job because they make
us lazy.
Also go for a job which will not give you security and which can hire and fire any time so that
there is much more experience every time.Also he talks about the holy book Gita-which talks
about Question and Requestion.We should always ask questions so that they provide us more
information.
Also remember we can do Anything by working hard.

Comparision: K.G and SRK:

Particulars

K.Girdharlal

SRK

Est.
Employees
Generation into the Business

1967
More than 3000
3rd Gene.
4th Gene. may or may not join
Happy Employee-Owner
Relationship

1964
More than 5000
1st Gene.
2nd Gene. Into the business
Technologically Advanced

Point of Differentiation

Also focuses on Jewellery

manufacturing for brands like
TANISHQ by TATA

K.G.HOUSE
Introduction

Technological advancement :
1. Chilling system
K.G house does not only excel in diamonds and jewelry manufacturing but also is very
much updated with the current technologies and advancements. It focuses on every

possible aspects in its surrounding environment to keep in pace with the technological
environment.
It can be easily understood by their various technological establishment and up gradation
Kg has its own cooling system known as the chillers in which no air conditioning
technology is involved where as it deals with a turbine which is to b switched on when
the office is closed for around 8 to 12 hours depending upon the season , during the
same the water is chilled and when the office starts the turbine cooling is switched off
and the chilled water is pumped to various department and there is a separate air handling
unit which helps in creating a cooling effect in the air which when passed through the
chilled water also there is a software managed system which controls the amount of
temperature to be maintained in every department. This is a unique technology which
saves around 1 third of electricity which ultimately saves cost. There is a storage of
10,000 liters of water which is changed every year.
2. Rain water harvesting
The organization also believes in conservation of resources and along with is saves cost
though it is seasonal but effective. The rain water harvesting pit saves around 3000 liters
of water which also somewhere participates in saving cost.
3. Building maintenance system
Infrastructure
The entire building plan of K.G house is prepared in such a way that it should
be maintenance free. The entire building is made of concrete and no color is
used to decorate or create a elevation for the building. This has created almost 0
maintainace for the same. No requirement for coloring or reestablishing the
building which has ultimately save a lot of cost over the time (long term). It has
been around 13 years since the establishment of the building and it still stands
maintainance free.
Prudence Architecture
The architecture of the building is very sensible. All the department that need
more light are created on the side where there is maximum sunlight and the
departments with low requirement are created on the other side where the
availability of the light is low. This also saves cost as the maximum of natural
light is used instead of the technical or electrical light source.
Chemical treatment
There is a process in which some diamonds are to be treated i.e the diamonds
under high pressure are boiled in acids to remove inclusions and impurities this
process creates a fume of chemical ( acid) which is harmful if directly allowed
to evacuate in air therefore there is a pipe connected to the chamber of the same
from where the acidic femeus are mixed in water and neutralized.

 Emergency facility
There are multiple fire extinguishers installed in the building which are filled
with hydrogen-peroxide which instantly cools down the fire and 9is much more
effective than then the normal extinguishers.
Also the organization is in contact of the nearest fire station which in minutes
can come to rescue the aged people who cannot run which the help of automatic
ladders.
Also there is a spate motor connected to the pipes which when required can
provide high force of water to get rid of water.
Also the departments and kitchen are fire resistant in case of any fire the
department when locked will not allow the fire to spread.
Water purifier
The organization has their own water purification system which produces
around 1,00,000 liters of water for the employees both for drinking and other
essentialities everyday.
Transportation
The best and the most fuel efficient bus facilities are developed which saves the
maximum fuel and is the most fuel efficient of all the available companies.this
also helps in low maintenance and saves fuel which all together saves cost in
long run.

Learning outcome from the training

Connection with employees is one of the key to success.

I learnt about generosity through passage reading sessions. And the discussions with

Parag Sir and also Mr. Snehal Shah.

I came to know about advanced technologies for diamond planning.
Security is the most important factor in any diamond industry. K.G. uses highly secured
vault to store their rough and finish diamonds which has 3 different locks.

During this training period I got the chance to meet two great personalities viz., Govind
Dholakia (founder of SRK) and Snehal shah (among leading architect in surat) and learnt

about their preachings to work and how they acquired this level.
I also learnt the Importance of listening.
I also learnt Team building, providing ownership to workers are among the best practices

adding success to K.G.

We got the knowledge about whole processing of diamond( rough diamond to polished).
I also learnt how they specify their salaries without being unfair to anyone.
Be it K.G. or SRK all diamond firms run on trust (they only hire friends, family and

relatives of their present working employees).

I also learnt they used best technology and eco-friendly techniques for air conditioning of

entire building.
I also came to know about effective and efficient transportation system of Fountainhead
School.

Feedback
There should be a formal HR department in the organization.
There should be a separate grievance department in the organization to solve all the

disputes of 3500+ employees.

There should be a way to cater to the specialisation subjects of each students.