Faculty of Management Technology

Course specification

Operations I (OPER501)
Course Outline
A-Basic Information
Semester number
Semester type
Study year
Department offering the course
Specialization
Type of course
Number of sessions/week
Student workload
Credit points (ECTS)

5th semester
semester
3rd year
Management
Operations
Compulsory
Lecture/week, 1
Tutorial/week, 1.
150 hrs
5 CP

B- Pedagogical Information
Course Description:
The overall aims of the course are to acquaint students with the basic concepts of managing
manufacturing and service operations and its physical resources; mainly facilities, machines,
and equipments. The process of decision making concerning these operations and physical
resources is usually done through the Production and Operations Department. Effective
managers in the global era must realize the importance of operations quality and have the right
tools for making good choices for their business; hence they must realize that the most
important part of the business management is their awareness of production / operations basic
concepts.

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Faculty of Management Technology

Course specification

Learning Outcomes:

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Faculty of Management Technology

Course specification

By the end of the course, the student will be able to:

Knowledge & Understanding
a. Describe the operations function and the nature of the operations manager's job.
b. Discuss the phases in products / services design.
c. Describe approaches useful for evaluating capacity alternatives.
d. Describe the basic processing types and layout types.
e. Describe basic concepts of quality management and control.
f. Discuss product mix and optimal allocation of resources.
g. Define the terms: strategy, competitiveness, productivity, quality, etc..

Intellectual skills
a. Formulate and calculate productivity measures.
b. Analyze quality function deployment charts
c. Calculate efficiency and utilization of facilities and processing requirements.
d. Develop capacity alternatives using cost-volume analysis.
e. Select the right layout for the right process.
f. Perform production / assembly line balancing.
g. Calculate upper and lower control limits for quality management charts.
h. Model formulation of real business problems.

Professional & Practical skills

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Faculty of Management Technology

Course specification

a. Make decisions related to the management of operations in a professional manner.

b. Develop a plan to increase productivity through the effective use of labor, capital,
and management.
c. Modify the production / operation department in order to improve the overall
performance of the organization.

General and Transferrable skills

a. Presentation skills for cases assigned.
b. Prepare technical and managerial reports on the improvement of some manufacturing
and/or service operation.
c. Perform web search about different multinational organization's practices in
operations management.

Topics covered in the course:

Topic
1 Introduction to Operations Management
2 Competitiveness, Strategy, and Productivity
3 Product and Service Design
4 Reliability
5 Strategic Capacity Planning for Products and Services
6 Process Selection and Facility Layout
7 Process Selection and Facility Layout
8 Linear Programming
9 Management of Quality
10 Quality Control
11 Quality Control
12 Final Revision

No. of Teaching
Hours
Lecture Tutorial
2
0
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2

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Faculty of Management Technology

Course specification

Learning and teaching methods

Lectures, tutorials, quizzes & assignments.

References
Recommended Test Book

William J. Stevenson .Operation Management. 9th edition. Irwin, 2007.

Recommended Further Reading

Chase. Aquilano. Jacobs. Operations Management for Competitive Advantages .9th ed.
McGraw Hill - Higher Education, 2001.

Relevant Websites

http://highered.mcgraw-hill.com/sites/0073377848/information_center_view0/

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Course specification

Assessment
Student Assessment Methods
Final Exam
Mid-Semester Exam
Quizzes
In-class Assignments

Assessment Weighing
45
30
15
10

Educational facilities & forms of media

Facilities Required for Teaching & Learning:
Lecture hall equipped with microphone, computer, beamer and white board.
Forms of Media:
Availability of lecture presentations on the GUC intranet that are used for data show and
explanation to students during lecture sessions

C- Administrative Information
Head of the Department
Dr. Ahmed El Ragal
Course Instructor Contact Information
Course Instructor
Dr. Sherwat Elwan
sherwat.elwan@guc.edu.eg
E- Mail
Fax
+20-2-7581041
Telephone
+20-2-7589990-8
Room number
B5: 313
Course Teaching Assistant Contact Information
Course TA
Mona Ali, Dina el Rafie, Heba Mohamed, Marwa El Agroudy
& Shahenda..
mona.ali@guc.edu.eg,
E- Mail

dina.elrafie@guc.edu.eg,
hebatollah.morsy@guc.edu.eg, marwa.elagroudy@guc.edu.eg
shahenda.mohamed@guc.edu.eg

Room number

B5.208; B3. 209A

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Course specification
WK

Date

Lectures

Tutorial

Comments

28/09/2013 - 03/10/2013

Ch. 1 (Introduction to
Operations)

05/10/2013 - 10/10/2013

Ch. 2 (Strategy, competitiveness

and productivity)

Ch. 1

Sunday 06/10/2013 (H)

12/10/2013 - 17/10/2013

19/10/2013 - 24/10/2013

Ch. 4 (Product and service

design)

Ch. 2+ Quiz 1

26/10/2013 - 31/10/2013

Ch. 4s (Supplement, Reliability)

Ch. 4 & 4s

2/11/2013 - 7/11/2013

9/11/2013 - 14/11/2013

16/11/2013- 21/11/2013

23/11/2013 - 28/11/2013

Ch. 6 (Process selection and

facility layout)

Midterm review

10

30/11/2013 - 5/12/2013

Ch. 6 (Process selection and

facility layout)

Ch. 6

11

7/12/2013 - 12/12/2013

Ch. 6s (Supplement, Linear

programming)

Quiz 3

12

14/12/2013 - 19/12/2013

Ch. 9 (Management of quality)

Ch 6s

13

21/12/2013 - 26/12/2013

Ch. 5 Ex (Capacity Planning)

Monday Lecture

No Tut

14

28/12/2013- 02/1/2014

Ch. 5 Ex (Capacity Planning)

Thursday Lecture

Quiz 4

15

04/12/2014 - 09/12/2014

13

11/01/2014 - 16/01/2014

14

18/01/2014- 23/01/2014

15

25/01/2014 - 30/01/2014

Eid El Adha Holiday

Ch. 5 (Capacity Planning)

Quiz2
Monday 04/11/2013 (H)
Thursday Lecture
Ch. 5
Ch. 5 (Capacity Planning)
Monday Lecture
Midterm Exams ( Ch: 1, 2, 4, 4s, and 5)

Tuesday & Wednesday

24&25/12/2013 (H)

Wednesday 01/01/2014 (H)

Revision Week

Finals

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