Internship Report on

Sui Northern Gas Pipeline(SNGPL)

Regional Office Abbottabad

Submitted by
Bilal Ahmad Khan
Roll # F-051-2012
Supervised by
Sardar Muhammad Arshad

Governement Postgraduate College of Management Sciences

Abbottabad
SESSION
2012-2016

Internship Report on
Sui Northern Gas Pipeline(SNGPL)
Regional Office Abbottabad

Submitted by
Bilal Ahmad Khan
Roll # F-051-2012
Supervised by
Sardar Muhammad Arshad
This internship report is submitted in partial fulfillment of the requirements for the
degree of Master of Business Administration awarded by Hazara University,
Mansehra

Governement Postgraduate College of Management Sciences

Abbottabad
SESSION
2012-2016

Government College of Management Sciences Mandian

Abbottabad
Approval Sheet

Approval Committee

1. External Examiner
Mr. ___________________________________Signature_______
2. Supervisor
Sardar Muhammad Arshad
Assistant Professor

Signature________

3. Head of Department
Prof. Mushtaq Ahmad
Principal

Signature________

DEDICATIONS

I will dedicate that to my lovely parents, especially to my father who is now not in b/w
us. But today, WHAT I AM? Is due to my father who gave me moral support & strength
in each moment of life. He did a lot of for me & now when he is not alive, I want to do
something as such due to which people could remember his name with great respect. My
father was a great Journalist. He earned a lot of name & respect in his whole life life. I
feel an honor to be a daughter of such a great & dynamic personality.
I will also feel honor in dedicating that to my most loving, caring & sincere friend
NISHAT, without the help of which I could not achieve that target in a best way.
I will also dedicate it to my teachers for their moral supports & enthusiasm.

TABLE OF CONTENT
Chapter 1
1 - INTRODUCTION TO REPORT
1.1
1.2
1.3
1.4
1.5

1.6

Background of the study

Purpose of the study
Objectives of the internship
1.3.1 Academically
1.3.2 Professionally
Scope of the study
1.4.1 Limitations
1.4.2 Delimitations
Methodology of report
1.5.1 Primary data
1.5.2 Observations
1.5.3 Secondary data
Scheme of report

Chapter 2
2.1
2.2
2.3
2.4

2.5

2.6
2.7
2.8

Introduction to the SNGPL

2.1.1Historical Background of SNGPL
Corporate Profile
General information
Location of the office
2.4.1 About management & staff of ABBOTTABAD office
2.4.2 Areas of work
2.4.3 Functioning of different departments of SNGPL
Facilities provided to the consumers
2.5.1 Getting new connections
2.5.2 Correction of wrong utility bills
2.5.3 Round the clock there is an emergency team
2.5.4 Replacement of defective meters
Organizational structure of SNGPL
Regional establishment of SNGPL
Core values
2.8.1 Vision
2.8.2 Mission
2.8.3 Commitment
2.8.4 Courtesy
2.8.5 Responsibility
2.8.6.1 Competence
2.8.6.2 Integrity

1
1
1
1
1
1
1
2
2
2
2
2
2
3
3

4
4
4
6
7
8
8
8
9
12
12
12
13
13
13
14
15
15
15
15
15
15
15
15

Chapter 3
HUMAN RESOURCE MANAGEMENT (HRM)
3.1

3.2
3.3

3.4
3.5
3.6

3.7

3.8

3.9

Basics of management
3.1.1 Overview of HR policies & practices in SNGPL
3.1.2 Job analysis practices of the organization
3.1.2.1 Job analysis
3.1.2.2 Job analysis method
3.1.3 Job description
3.1.4 Job specification
3.1.5 Job performances evaluation
Demand forecast analysis
Basic HR functions
3.3.1 Selection & Recruitment policy
3.3.2 Recruiting sources / procedure
3.3.3 Internal / external recruiting
3.3.4 Advertisement
HRM selection efforts
3.4.1 Selection process of SNGPL
3.4.2 Selection devices
Orientation of new employees
3.5.1 New employee orientation
3.5.2 Role of HRM in orientation & socialization
Development function
3.6.1 Training & development
3.6.2 Sui Northern Gas Training Institute
3.6.3 Employee training & development
3.6.3.1 Pre- Service training
3.6.3.2 In Service training
Motivation function
3.7.1 Performance management system of the SNGPL
3.7.1.1 Basic objectives of the PMS
3.7.1.2 PMS frame-works 3.7.1.3 PMS purpose
3.7.1.4 PMS of SNGPL is divided into three parts
3.7.1.5 Procedural route Map
3.7.1.6 Final performance review
3.7.2 SNGPL criteria for career development promotions
Compensation management system of the SNGPL
3.8.1 Job evaluation
3.8.2 Pay structure in SNGPL
3.8.2.1 Deductions
3.8.2.2 Revise of salary
3.8.3 Incentives
Maintenance function
3.9.1 Benefits Administration
3.9.1.1 Keep record of presence, leaves & absence

16
16
16
16
17
17
17
17
18
18
19
20
20
20
20
21
21
21
22
22
22
22
23
23
23
23
24
24
24
24
24
24
25
25
26
26
26
27
27
27
27
27
27
28
28
29

3.9.1.2 Insurance claims

3.9.1.3 Medical facility
3.9.1.4 Detail of medical facility
3.9.1.5 Medical facility to executive staff
3.9.1.6 Medical facility to subordinate staff
3.9.1.7 Enlist to de list company doctors
3.9.1.8 Transportation dealings
3.9.2 Voluntary benefits
3.9.3 Retirement benefits
3.9.4 Golden hand shakes
3.9.5 Society security
3.10 General Administration
3.10.1 Occuptional Health & Safety
3.10.2 Employee privacy at SNGPL
3.10.3 Employee counseling
3.10.4 Employee disciplining
3.10.4.1 Procedure for disciplinary actions
3.10.4.2 Removals from service ordinance 2000
3.10.5 Penalties & Punishments
3.10.5.1 Suspension
3.10.5.2 Punishments
3.10.5.3 De Novo Enquiry
3.11 Unions
3.11.1 Registration procedure
3.11.2 Union management relations
3.11.3 Collective bargaining
3.11.4 Communication mechanism of SNGPL

29
29
29
30
30
30
30
30
31
31
31
31
31
32
32
32
32
33
34
34
34
34
35
36
36
37
37

Chapter 4
SWOT ANALYSIS OF SNGPL

38
38
38
38
38
38
38
39
39
39
39
39
39
39
39
40
41
42

4.1

4.2

Strengths
4.1.1 Sole distributor
4.1.2 Vast experience
4.1.3 Large number of customers
4.1.4 Employee benefits
4.1.5 Public limited company
4.1.6 Large Network
4.1.7 Strongest capital structure
4.1.8 Public confidence
4.1.9 Attractive compensation packages
4.1.10 Easy access to the customers
Weaknesses
4.2.1 Human Resource Management
4.2.2 Relating to consumers
4.2.3 Relating to co-workers
4.2.4 Relating to executives

4.3

4.4

Opportunities
4.3.1 Joint ventures
4.3.2 Conduct large workshops for training & development
4.3.3 Government supports
4.3.4 Better competitive position
4.3.5 Experienced management
Threats
4.4.1 Globalization
4.4.2 Privatization
4.4.3 Political instability in the country
4.4.4 Growing technological advancement
4.4.5 Major problems observed
4.4.5.1 Wastage of time
4.4.5.2 Reward system
4.4.5.3 Employee involvement
4.4.5.4 Office setting
4.4.5.5 Low customer-satisfaction

Chapter - 5
CONCLUTIONS & RECOMMENDATIONS
5.1
5.2
5.3
5.4
5.5
5.6
5.7
5.8
5.9

42
42
42
42
43
43
43
43
43
43
43
44
44
44
44
44
44

Conclusions
Recommendations
Just In Time staffing
Equal distribution of work
Job rotation
Promotion on merit
Refresher courses
Improvement in appraisal system
Reward system for performance

45
45
45
45
47
48
48
48
48
48
48

REFERANCES
SNGPL Interim Review Form
ANNEXURE A
ANNEXURE B
ANNEXURE C
ANNEXURE D
ANNEXURE E

49
50
53
54
55
55
56

ACKNOWLEDGEMENT
All praise to ALLAH. First & foremost I thank ALLAH, the Generous, for having
finally made this effort a reality. I praise Him because if it were not for His Graciousness,
it would never materialize.
Im extremely grateful to my teachers for their support during my study. They spent a lot
of valuable time with me & gave all the related information & expertise very generously
about related courses. Then, I acknowledge all the employees of SNGPL for extending
their co-operation & friendly behavior.
This project would not be possible without the co-operation & support of a number of
individuals. I pay special thanks to respected Mr.Murtaza Ali Tanoli (Admin Officer),
Mr.Kashan Nadeem (Senior Supervisor Admin Transport), Mr.Abid Gul (Senior
Supervisor Admin medical), and Mr.Noor (Senior Supervisor Admin Attendance). Who
provided me the opportunities & guidelines regarding my daily working & report?
With the support & encouragement of all the members with whom I work & learn, I
enhanced my personal skills, accelerating capabilities & understanding better human
relations & communications skills. The future of my aims is to be educated & skillful In
human recourses management & administration looking very bright.

Noman Tahir

EXECUTIVE SUMMARY
This report is conducted to study & critically analyze the important aspects of the HRM
Directorate of SNGPL. As HRM is an important function of management because every
organization consists of people & if that people are being managed in a better way, then
an organization can attain its goal & objectives effectively & efficiently. I would say that
HRM is crucial an organization.
Besides the degree requirements internship has a significance role ones career. It means
to polish the theoretical knowledge. It fills the gap b/w theory & practice.
This internship was an enjoyable experience for me. I faced a bundle of hurdles during
my internship at SNGPL but gradually I handled it courageously.
The importance of internship cannot be denied because it fills the gap b/w theory &
practice. Further more through internship an internee becomes aware of organizations
culture, rule, regulations & code of conduct etc. I come to know that SNGPL has a wellestablished HR & Admin Directorate that is why I selected SNGPL to enhance & boost
up my understanding & capabilities regarding HRM.

CHAPTERS
Chapter-1:
It includes introduction, objectives, scope, methodology & scheme of report.

Chapter-2:
It includes introduction of SNGPL, its location, facilities, structure & core values.

Chapter-3:
It includes basics of management, HR function, selection efforts, development,
Motivation & maintenance functions

Chapter-4:
It includes strengths, weaknesses, opportunities & threats of SNGPL.

Chapter-5:
That chapter includes Conclusions & Recommendations.