ZERO-TOUCH

WINDOWS
MIGRATION
The automated,
self-service model.
A guide for IT professionals.

1E.COM

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Introduction

MIGRATION
MYOPIA

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Introduction

MIGRATION
MYOPIA

Now that Windows XP is dead,

even last mover enterprises are
gearing up for the big move to
Windows 7 or 8.
For many, this migration will start
a lot like the last one, with manual
processes, an army of engineers and
tens of thousands of desk-side visits.

Soon theyll realize what most early

migrators have already discovered:
the old migration model and methods
arent going to work this time. The OS
is too big (more than 2.5GB with service
packs compared with 800MB for XP);
there are far too many apps out there;
and users just arent going to accept
the disruption.
More to the point: trying to migrate
using old-school tactics will take
years and millions you dont have.
This eBook is about a different
approach that will get you and your
users to Windows 7 or 8 in a fraction
of the time and cost and with minimal
user frustration or business disruption.

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We call it Zero-Touch Migration

because while there will always
be exceptions that demand personal
attention it eliminates the vast
majority of manual work and
desk-side visits.

We hope it helps accelerate and

de-risk your own migration.
We also hope it saves you a fortune
in manpower, licenses and servers.
Most of all, we hope you get in touch
to discuss your next migration.
We know we can help.

To dig into more detail, youll want to

read our white paper, The Automated
Migration: An Analysis of Options.
This will give you an overview of the
new approach and its benefits.

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THE DEATH
OF THE COMMAND
AND CONTROL
MIGRATION
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THE DEATH OF COMAND

AND CONTROL MIGRATION

This is how the typical

migration works:
1. The IT department develops
a migration plan, tests the apps
and schedules the roll-out.
2. Each user is given their slot:
Were coming to migrate you
at 2:30pm on Tuesday.
3. The user waits for the visit, then kills
a few hours while IT does the install.
4. The IT army moves on to the
next user.
5. The helpdesk gets hammered with
requests for apps that didnt make
the cut.
6. Repeat steps 2-4.

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This model is based on the old

command and control style of IT.
It helps the IT department handle
the sheer scale of the challenge
but the penalties are enormous:
It costs too much.
It takes too long.
It frustrates users.
It disrupts the business.
It pulls IT pros away from
high-value activities.
And very little knowledge
or value is gained or retained
from the experience.
In short, traditional migration fails
because not only is it not user-centric,
its not IT friendly either.
There has to be a better way
to do this.

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WHAT
USERS
WANT
FROM
YOU
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WHAT USERS WANT

FROM YOU

When you manage a big migration,

youre not really migrating hardware
and software.
Youre migrating users.

They want always-on access to the

technologies that help them do their
jobs. And they want it in whatever
way causes them the least pain:

So it helps to start with what users

really want.

They want to be listened to.

If they really need Adobe FlyCatcher 5.3,
they want to be heard.

And users actually dont want IT at all

they want the things IT lets them do.

They want instant access to their apps.

Without complex requisitioning
and provisioning processes.
They want to be able to help themselves.
Without waiting forever for IT resources.
They want to be able to keep working.
Without disruption, interruption
or having to learn new software.

The good news is that none of these

things are unreasonable.
The even better news is that they
dovetail really nicely with what the
IT department wants

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WHAT I.T.
REALLY
WANTS

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WHAT I.T. REALLY WANTS

The IT department of large enterprises

has the toughest job in the business
world. And its getting even tougher.
Users are more demanding.
Business is moving faster than ever.
Budgets arent growing at anywhere
near the same pace.
To make it all even tougher, there
are more things to manage than
ever before: networks, data centers,
desktops, security, storage, apps,
mobile and consumer devices, user
data, cloud and major migrations.

One thing is clear: the strategies,

systems and processes designed
for a simpler world simply dont work
anymore. So what does IT want?
IT wants to automate as much
as possible.
Because manual processes
are expensive.
IT wants users to self-service.
Who wouldnt?
IT wants to put an end to desk-side visits.
The biggest cost and time drain in
every migration.
IT wants to stop paying for things
no one uses.
This hidden waste is the ultimate
budget-killer.
IT wants it all as a
Business-As-Usual process.
Not a major exceptional project
that interrupts everything.

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Counter to what most people think,

this actually maps pretty well to what
users want.
Done properly, IT in general and big
migrations in particular should make
life better for users, IT and the entire
business. Its not a zero sum game.
But it is a Zero-Touch one.
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10

ZEROTOUCH
WINDOWS

MIGRATION

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11

ZERO-TOUCH
WINDOWS MIGRATION

Heres a quick summary of what

good looks like:
The IT department runs an automated
survey of the entire app estate and
its actual usage.
To get an accurate picture of the
challenge.
Legacy apps are mapped to new apps.
So you can reduce the number of
versions out there.
You rationalize the app portfolio.
Reducing the estate, slashing license
costs and making migration faster
and easier.

Users decide when to migrate.

And initiate the process for when
theyre sleeping or on a long lunch.
The new OS is delivered automatically.
With no downtime, desk-side visits
and no need for local servers.
Users provision the apps that
arent in the core image.
Using a self-service app store,
at their convenience.
This isnt a distant vision its how
hundreds of major enterprises are
running their Windows 7 and 8
migrations right now.
And you already have most
of the pieces of the puzzle.

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12

THE
MOVING
PARTS
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13

THE MOVING PARTS

To run a Zero-Touch Migration,

you need to have the essential
pieces in place:
Microsoft SCCM.
Youve already got that
(or well deploy it for you).

A self-service enterprise app store.

Where users can find and provision
their own apps.

A network.
Youve got that too.

A way to deliver images and apps

to PCs.
Without visiting them, without added
hardware infrastructure and without
slowing down your network.

A remote app survey tool.

Ideally without agents and definitely
without manual intervention.
A way to map old apps to new apps.
So you can reduce your app estate
intelligently.

A way to wake up machines remotely.

So you can access even PCs that are
shut down.
Thats really all it takes.

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14

THE
EIGHT PRINCIPLES
OF ZEROTOUCH
MIGRATION
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15

THE 8 PRINCIPLES OF
ZERO-TOUCH MIGRATION

The Zero-Touch Migration approach

is based on solid ideas:
1. IT is there for users.
Not the other way around.
2. Automated is better than manual.
No matter what the outsourcers
and integrators tell you.
3. Desk-side visits are criminal.
Unless theyre to have a proper
chat to get to know your users
better, desk visits are a colossal
waste of time and money.
Its not 1998.
Every PC is networked.
Use it.
4. Self-service is win-win-win.
Users love it.
IT loves it.
Businesses love it.

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5. Y
 ou have to know what youve
already got.
With total confidence in the picture
of your app estate, desk-side visits
start to feel a lot less risky.
6. Your budget is better spent
on your companys priorities.
Instead of wasting it on licenses,
service engineers and unnecessary
hardware. The vendors will survive.
Keep your money.
7. Getting to Windows 7 or 8
shouldnt kill you.
Attack it and you can save millions,
months and migraines.
8. Zero-Touch extends
far beyond migration.
Its also the best way to manage
desktops on an ongoing basis.

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16

Conclusion

ITS TIME FOR

ZERO-TOUCH
Old-school, command and control
IT is bursting at the seams.
Zero-Touch, automated, self-service
IT is not just the best way forward,
its the only way forward.
The only question is this: who gets
the benefit of your budget, you
or the massive vendor community
thats designed to profit from the
long, hard way to do things?
As you consider your options for
your own Windows migration,
youve got a choice. Do the things
that got you to XP. Or take the
automated, Zero-Touch route.

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17

THE ZERO-TOUCH WINDOWS

MIGRATION TOOLSET

1E has helped some of the worlds biggest enterprises migrate hundreds

of thousands of users to Windows 7 and 8 even in the most complex,
bandwidth-challenged environments.

Heres the essential toolset for your

Zero-Touch migration:
NomadTM is the clever way to
distribute your OS packages.

Youd like some expert help to make

the whole migration go smoothly:
AppClarityTM makes it easy to discover
and rationalize your app estate before
you spend a fortune migrating it.

ShoppingTM is the self-service app store

that lets users provision themselves.

Expert Services from 1E and partners

make migrating easy.

Let users choose and download

their apps in their own time.

Evaluate the challenge and set

the strategy.

Limit deployments to approved

apps and versions.

Rationalize your app estate.

Identify the savings available.

Rationalize your app estate.

Secure your entire app portfolio.

Accelerate and streamline

your migration.

Overcome the toughest

bandwidth constraints.

Reclaim and recycle unused licenses.

Find out more

Drive down costs dramatically.

Save millions and months.

Find out more

Dramatically reduce desk side visits.

Eliminate hardware infrastructure
and server waste.

Take a complete app inventory

and usage profile.

Minimize impact on the network.

Find out more

Find out more

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18

ABOUT 1E
IT departments spend far too much
on simply maintaining existing systems.

Overcoming the challenges

of Windows 7 Migration

1E helps attack overspend and

return wasted IT budget so you
can fund innovation.

1Es Zero-Touch migration

accelerators help organizations
achieve phenomenal deployment
metrics. One large telco was able to:

Our exclusive Analyze-OptimizeRealize methodology and suite of

ActiveEfficiency Tools drive a cycle
of continuous savings, identifying
and removing billions of dollars in
wasted IT costs.
The result: dramatically lower
spending on server infrastructure,
software licenses, application
delivery and energy consumption.

Migrate 80,000 systems in

four months and over 30,000
in one month
Averaging 1,000 1,500 systems
per day
While measurably driving down
disruption and risk
Our unique approach eliminates desk
visits by 90% by empowering endusers to migrate themselves using
a self-service portal.

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