Beruflich Dokumente
Kultur Dokumente
Transformation Program
Organization sizing
Addis Ababa, May 24th 2011
Ethiopian Electric Power Corporation business processes and organization design project
Contents
INTRODUCTION................................................................................................................................................. 6
1. TOP MANAGEMENT ................................................................................................................................... 8
1.1
1.2
Sizing ........................................................................................................................................................................ 8
2. ENGINEERING .............................................................................................................................................. 9
2.1
2.2
Sizing ........................................................................................................................................................................ 9
2.3
3.2
Sizing ...................................................................................................................................................................... 11
3.3
4.2
Sizing ...................................................................................................................................................................... 13
4.3
5. LEGAL ............................................................................................................................................................... 15
5.1
5.2
Sizing ...................................................................................................................................................................... 15
5.3
6.2
Sizing ...................................................................................................................................................................... 17
6.3
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
7.2
Sizing ...................................................................................................................................................................... 21
7.3
8.2
Sizing ...................................................................................................................................................................... 24
8.3
9. ICT ...................................................................................................................................................................... 26
9.1
9.2
Sizing ...................................................................................................................................................................... 26
9.3
10. HR .................................................................................................................................................................... 29
10.1
10.2
Sizing.................................................................................................................................................................. 29
10.3
11.2
Sizing.................................................................................................................................................................. 32
11.3
12.2
Sizing.................................................................................................................................................................. 34
12.3
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Ethiopian Electric Power Corporation business processes and organization design project
13.1
13.2
Sizing.................................................................................................................................................................. 37
13.3
14.2
Sizing.................................................................................................................................................................. 41
14.3
15. TRANSMISSION..................................................................................................................................... 43
15.1
15.2
Sizing.................................................................................................................................................................. 44
15.3
16.2
Sizing.................................................................................................................................................................. 49
16.3
17.2
Sizing.................................................................................................................................................................. 53
17.3
18.2
Sizing.................................................................................................................................................................. 57
18.3
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
19.2
Sizing.................................................................................................................................................................. 60
19.3
20.2
Sizing.................................................................................................................................................................. 63
20.3
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
Introduction
In order to create a world class electric utility company, the organizational
structure for the new EEPU has been developed on the basis of international best
practices.
The present document is aimed at defining the sizing of EEPU organization to allow
the implementation of the new structure by the new management.
The estimation of the organization sizing has required the definition of main general
drivers for the new company, like:
growth of the electricity consumption from 3.3 TWh (2009/2010A) to18.9 TWh
(2014/2015E);
increase in installed capacity from 2.0 GW (2010-17 plants) to 7.86 GW (201536 plants);
increase in the transmission network from 11,369 Km (2010A) to 15,326 Km
(2015E);
increase in the distribution network from 126,000 Km (2009/2010A) to
282,000 Km (2014/2015E);
increase in the nr. of customers from M 1.9 to M 4.0;
growth of total revenue to $M 800;
On the basis of the above mentioned drivers, main assumptions have been
developed and applied to EEPU organization to estimate the dimension of each
function of the new structure.
These assumptions have been defined on the basis of Bain expertise in organization
design projects and referring to international benchmarks for electric utilities
companies, mainly from:
APQC Benchmark data have been provided to TPO in the deliverable Process Benchmarks Database. External companies
data from B&C experience cannot be disclosed due to confidentiality agreement.
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
1. TOP MANAGEMENT
1.1 Main drivers and assumptions
The sizing for the top management has been estimated on the basis of the
following assumptions:
Nr. of chiefs for each top position: 1;
Secretary for each chief: 1.
1.2 Sizing
The top management is composed of 6 resources, distributed as shown in the
Figure 1:
CEO: 2 FTE (Chief and secretary);
CFO: 2 FTE (Chief and secretary);
CSM: 2 FTE (Chief and secretary).
Top Management
Overview
Tot. FTE:
6
1+1
CEO
1+1
1+1
Corporate Service
Manager
CFO
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Figure 1
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
2. ENGINEERING
2.1 Main drivers and assumptions
The sizing for the function has been estimated on the basis of the following
assumptions:
Secretary for the director of the function: 1;
Average % of function FTE on total FTE: 0.6%;
Equal distribution of resources among Generation, Transmission and
Distribution projects.
2.2 Sizing
On the basis of the described references and assumptions, the sizing for the
Engineering division has been estimated in 57 resources, distributed in the
following way (Figure 2):
Engineering: 2 FTE (Director and secretary);
Generation: 19 FTE;
Transmission: 18 FTE;
Distribution: 18 FTE.
Engineering
Overview
Tot. FTE:
57
CEO
1+1
Engineering
19
18
18
Generation
Transm.
Distrib.
Project
Mgmt
Office
Project
Mgmt
Office
Project
Mgmt
Office
This information is confidential and was prepared by Bain & Company solely for the use of our client; it is not to be relied on by any 3rd party without Bain's prior written consent
Figure 2
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
# FTE
1
1
1
7
1
5
2
3
1
7
1
4
2
3
1
10
1
4
2
*
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
CEO
1+1
Strategy and
investments
15
Business
Divisions
This information is confidential and was prepared by Bain & Company solely for the use of our client; it is not to be relied on by any 3rd party without Bain's prior written consent
Figure 3
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
ROLE
Strategy and investments director
Secretary
Strategy and investments energy management manager
Strategy and investments Sr. business analyst (En. Man)
Strategy and investments business analyst (En. Man)
Strategy and investments energy generation manager
Strategy and investments Sr. business analyst (Gen.)
Strategy and investments business analyst (Gen.)
Strategy and investments energy transmission manager
Strategy and investments Sr. business analyst (Transm.)
Strategy and investments business analyst (Transm.)
Strategy and investments energy distribution manager
Strategy and investments Sr. business analyst (Distr.)
Strategy and investments business analyst (Distr.)
Organization Sizing
# FTE
1
1
1
1
1
1
2
1
1
2
1
1
2
1
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Ethiopian Electric Power Corporation business processes and organization design project
4. EXTERNAL RELATIONS
4.1 Main drivers and assumptions
The sizing for the function has been estimated on the basis of the following
assumptions:
Secretary for the director of the function: 1;
Average % of function FTE on total FTE: 0.25%;
Average nr. of function FTE per $B1 revenues: ~30;
Average % of function FTE involved in Institutional Relations: 65%.
4.2 Sizing
On the basis of the described assumptions, the estimated size of the function
External Relations is 26 resources (Figure 4), distributed in the following way:
External Relations: 2 FTE (Director and secretary);
Institutional Relations: 16 FTE;
Public Relations: 8 FTE.
External Relations
Overview
Tot. FTE:
26
CEO
1+1
External
Relations
16
Institutional
Relations
Public Relations
This information is confidential and was prepared by Bain & Company solely for the use of our client; it is not to be relied on by any 3rd party without Bain's prior written consent
Figura 4
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
Organization Sizing
# FTE
1
1
1
1
1
1
1
4
1
2
2
2
1
2
2
2
1
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Ethiopian Electric Power Corporation business processes and organization design project
5. LEGAL
5.1 Main drivers and assumptions
The sizing for the function has been estimated on the basis of the following
assumptions:
Secretary for the director of the function: 1;
Average % of function FTE on total FTE: 0.3%;
Average % of function FTE on staff FTE: 1.7% (to be comprised between
0.9% and 5.8%);
Average % of legal FTE involved in Staff & Projects offices: 35%.
5.2 Sizing
On the basis of the applied drivers and assumptions, the legal function is
composed of 30 resources, distributed among the offices in the following way
(Figure 5):
Legal: 2 FTE (Director and secretary)
Staff & Projects: 9 FTE;
Business Divisions: 18 FTE.
Legal
Overview
Tot. FTE:
30
CEO
1+1
Legal
10
Staff &
projects
Business
Line
Divisions
functions
18
This information is confidential and was prepared by Bain & Company solely for the use of our client; it is not to be relied on by any 3rd party without Bain's prior written consent
Figura 5
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
Organization Sizing
# FTE
1
1
1
2
2
5
7
11
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Ethiopian Electric Power Corporation business processes and organization design project
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
1+1
Admin. Finance
& Control
Finance,
Treasury &
Payroll
47
Payroll
26
Finance &
Treasury
30
124
Business
Staff &
Business
Divisions
projects
Divisions
10
Planning &
control
Administration
12
Staff
12
Business
Business
Divisions
Divisions
Taxes
2
Credit
management
6
Project
control
This information is confidential and was prepared by Bain & Company solely for the use of our client; it is not to be relied on by any 3rd party without Bain's prior written consent
Figure 6
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
# FTE
1
1
1
1
2
4
15
8
7
7
7
77
26
1
1
3
8
35
1
3
5
17
1
1
2
2
7
7
1
1
3
1
1
4
1
1
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Ethiopian Electric Power Corporation business processes and organization design project
Organization Sizing
8
1
1
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Ethiopian Electric Power Corporation business processes and organization design project
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
1+1
Procurement,
Logistics &
Warehousing
1
Logistics &
Warehousing
Procurement
31
Staff and
projects
109
Business
Business
Divisions
Divisions
8
WareWarehouse
house
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Figure 7
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
Organization Sizing
# FTE
1
1
1
1
3
3
19
5
7
10
10
67
15
1
1
3
1
1
2
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Ethiopian Electric Power Corporation business processes and organization design project
CFO
1+9
Tariffs and EEA
relations
This information is confidential and was prepared by Bain & Company solely for the use of our client; it is not to be relied on by any 3rd party without Bain's prior written consent
Figure 8
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
Organization Sizing
# FTE
1
1
2
6
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Ethiopian Electric Power Corporation business processes and organization design project
9. ICT
9.1 Main drivers and assumptions
The sizing for the function has been estimated on the basis of the following
assumptions:
Number of Regional Unit: 15;
Number of plant: 36;
Total EEPU Annual Sales (estimate): 800 M$;
Nr. of director of the function: 1;
Nr. of manager for each 3rd-level office: 1;
Secretary for the director of the function: 1;
IT FTEs for developing, maintaining and deploying IT solutions per $1
billion revenue: 45;
IT FTEs for developing, maintaining and deploying IT solutions per $1
billion revenue: 30;
IT FTEs for IT security and compliance per $1 billion revenue: 18;
IT Operations & Support FTE per Regional Unit: 1,5;
IT Operations & Support FTE per plant: 1;
IT Operations & Support FTE per Regional Unit: 1;
IT Operations & Support FTE per Regional Unit: 1;
IT Operations & Support FTE per Regional Unit: 1.
9.2 Sizing
The previous assumptions lead to an estimated need of 181 FTE for the ICT
function, employed in (Figure 9):
ICT Director (Director and secretary): 2 FTE;
IT Applications Manager: 36 FTE;
IT Infrastructure Manager: 24 FTE;
IT Security and Compliance Manager: 14 FTE;
IT Operations & Support Manager: 1 FTE;
IT Operations & Support Staff Supervisor: 23 FTE;
IT Operations & Support Line Functions Supervisor: 81 FTE.
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
ICT
Overview
Tot. FTE:
181
Corporate
general
manager
1+1
ICT
1
IT operations &
support
23
Staff
36
Applications
24
Infrastructures
(HW & network)
14
IT security and
compliance
81
Line
Line
functions
functions
This information is confidential and was prepared by Bain & Company solely for the use of our client; it is not to be relied on by any 3rd party without Bain's prior written consent
Figure 8
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
Organization Sizing
# FTE
1
1
1
8
12
15
1
7
8
8
1
4
4
5
1
1
4
6
8
4
7
18
44
12
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Ethiopian Electric Power Corporation business processes and organization design project
10. HR
10.1 Main drivers and assumptions
The sizing for the function has been estimated on the basis of the following
assumptions:
Number of Regional Unit: 15;
Total EEPU Annual Sales (estimate): 800 M$;
Nr. of director of the function: 1;
Nr. of manager for each 3rd-level office: 1;
Secretary for the director of the function: 1;
Number of employees per "Hiring and Development" Staff FTE: 143,75;
Number of employees per "Hiring and Development" Function FTE:
143,75;
Number of Organization FTEs per $1 billion revenue: 10;
Labor Relations FTE per Regional Unit: 1;
Number of employees per "HR administration" FTE: 236,6;
HR-to-Employee Ratios: 1,4%;
Number of employees serviced by HR function FTEs: 75.
10.2 Sizing
The previous assumptions lead to an estimated need of 141 FTE for the HR
function, employed in (Figure 10):
Human Resources Director (Director and secretary): 2 FTE;
Hiring and Development Manager: 1 FTE;
Hiring and Development Staff & Projects Supervisor : 12 FTE;
Hiring and Development Line Functions Supervisor : 59 FTE;
Organization Manager: 8 FTE;
Labor Relations Manager: 15 FTE;
Administrative Activities Manager: 1 FTE;
Administrative Activities Staff & Projects Supervisor: 7 FTE;
Administrative Activities Line Functions Supervisor: 36 FTE.
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
Human Resources
Overview
Tot. FTE:
141
Corporate
Service
Manager
1+1
HR
Hiring and
Development
12
Staff &
Projects
Line
Line
functions
functions
15
Labor
Relations
Organization
59
1
Administrative
activities
7
Staff &
Projects
36
Line
Line
functions
functions
This information is confidential and was prepared by Bain & Company solely for the use of our client; it is not to be relied on by any 3rd party without Bain's prior written consent
Figure 9
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
# FTE
1
1
1
1
2
1
1
1
6
7
7
7
7
7
14
10
1
2
3
2
1
2
4
7
1
1
1
1
1
1
3
7
7
7
8
7
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Ethiopian Electric Power Corporation business processes and organization design project
Corporate
Service
Manager
1+1
EHS and
Quality
4
Quality
Environment
1
Staff and
projects
Line
Line
functions
functions
This information is confidential and was prepared by Bain & Company solely for the use of our client; it is not to be relied on by any 3rd party without Bain's prior written consent
Figure 11
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
ROLE
EHS and Quality Director
EHS and Quality Directors Secretary
Quality Manager
Quality Analyst
Environment Manager
Environmentalist
Economist
Administrative Officer
Health & Safety Manager
Staff & Projects Supervisor (Health and Safety)
Line Functions Supervisor (Health and Safety)
Organization Sizing
# FTE
1
1
1
3
1
1
1
1
1
3
7
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Ethiopian Electric Power Corporation business processes and organization design project
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
Corporate
Service
Manager
Property &
General
Services
60
General
activities
30
Facility
Management
1+1
1+
1+
112
1
Fleet
Property
Management
management
5
Asset
management
1+
500
Security
Management
112
Asset
maintenance
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Figure 12
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
ROLE
Property and general services director
Secretary
General activities manager
Mail service officer
Mail clerk
Archive officer
Archivist
Facility manager
Facility site officer
Facility site operator
Property manager
Secretary
Asset management supervisor
Technical asset officer
Civil asset officer
Asset maintenance supervisor
Asset maintenance officer
Asset maintenance operator
Fleet manager
Secretary
Fleet administration officer
Fleet administration clerk
Automotive superintendent
Automotive inspector
Security manager
Secretary
Security officer
Security guards
Administrative officer
Economist
Risk analyst
Geologist
Organization Sizing
# FTE
1
1
1
5
30
5
19
1
15
14
1
1
1
2
2
1
11
100
1
1
5
16
15
75
1
1
10
466
16
2
4
1
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Ethiopian Electric Power Corporation business processes and organization design project
13.2 Sizing
On the basis of the described assumptions, the Energy Management function is
composed of 42 resources, distributed among the offices as illustrated in
Figure 13:
Chief of Energy Management: 2 FTE (Director and secretary);
Energy and Fuel Contracts Director: 9 FTE;
Energy Portfolio & Logistics Director: 2 FTE;
Energy Portfolio Manager: 16 FTE;
Fuel Logistics & Warehousing Manager: 15 FTE;
Fuel Warehouse Supervisor: 5 FTE;
Administrative Support Manager: 3 FTE.
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
Energy Management
Overview
Tot. FTE:
52
CEO
1+1
Energy
Management
6+3
Energy and fuel
contracts
1+1
En. Portfolio &
Logistics
16
Portfolio
Management
3
Administrative
support
5
Fuel logistics &
Warehousing
15
Warehouse
This information is confidential and was prepared by Bain & Company solely for the use of our client; it is not to be relied on by any 3rd party without Bain's prior written consent
15
Figure 10
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
Organization Sizing
# FTE
1
1
1
1
7
1
1
1
15
5
15
3
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Ethiopian Electric Power Corporation business processes and organization design project
14. GENERATION
14.1 Main drivers and assumptions
The sizing for the function has been estimated on the basis of the following
assumptions:
Number of plant: 36;
Number of Regional Unit: 15;
Expected annual production (GWh): 29.000;
Total installed capacity (MW): 7.860;
Nr. of director of the function: 1;
Nr. of manager for each 3rd-level office: 1;
Secretary for the director of the function: 1;
Average logistic FTEs as a % of generation FTEs: 2,35%;
Installed capacity (MW) per generation engineering FTE: 260;
Plant director FTE per plant: 2;
Energy produced (GWh) per plant Operation Control & Planning FTE:
185;
Energy produced (GWh) per plant operations FTE: 28;
Warehouse FTE per Plant: 1,5;
Plant Maintenance and Works Manager per plant: 1;
Installed capacity (MW) per plant Electrical Works FTE: 44;
Installed capacity (MW) per plant Mechanical Works FTE: 36;
Installed capacity (MW) per plant Construction Works FTE: 56.
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
14.2 Sizing
The previous assumptions lead to an estimated need of 1.544 FTE for the
Generation function, employed in (Figure 14):
Generation
Overview
Tot. FTE:
1.544
CEO
1+1
Generation
operations
36
30
Technical Area &
Engineering
Logistics &
Warehousing
36+36
Plant
Plant
675
Operations
102
Op. Control &
Planning
54
36
Maintenance and
works
Warehouse
179
Electrical works
218
Mechanical
works
140
Construction
works
This information is confidential and was prepared by Bain & Company solely for the use of our client; it is not to be relied on by any 3rd party without Bain's prior written consent
Figure 11
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
Organization Sizing
# FTE
1
1
1
35
1
8
2
9
8
2
36
36
36
18
48
36
180
459
1
36
11
6
36
36
36
107
36
36
146
36
36
68
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Ethiopian Electric Power Corporation business processes and organization design project
15. TRANSMISSION
15.1 Main drivers and assumptions
The sizing for the function has been estimated on the basis of the following
assumptions:
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
15.2 Sizing
The previous assumptions lead to an estimated need of 1.095 FTE for the
Transmission function, employed in (Figure 15):
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
Transmission
Overview
Tot. FTE:
1.095
CEO
1+1
Transmission
operations
27
1+1
Technical Area
& Engineering
Dispatching
Logistics &
Warehousing
17
51
Maintenance
Meter
& conduction
management
36
Regional unit
direction
31
Engineering
15
Engineering
512
Substations
30
15+15
15
Network and
substations
51
Control room
and call
center
Meter
management
152
Emergency &
Maintenance
45
Warehouse
Warehouse
Control
45
Operations
30
Reading
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11
Figure 12
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
# FTE
1
1
1
5
21
1
35
15
15
1
1
1
4
12
1
10
40
1
9
2
9
8
2
1
5
24
15
15
21
15
15
125
372
15
34
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Ethiopian Electric Power Corporation business processes and organization design project
Organization Sizing
103
1
29
9
6
15
1
3
15
5
25
15
3
12
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Ethiopian Electric Power Corporation business processes and organization design project
16. DISTRIBUTION
16.1 Main drivers and assumptions
The sizing for the function has been estimated on the basis of the following
assumptions:
Number of Regional Unit: 15;
Average new connection per year: 420.000;
Average new distribution network per year: 31.200;
Total Distribution Network length (Km): 282.000;
Point of Distribution (Distribution): 4.000.000;
Number of Medium Voltage substations (estimate): 600;
Nr. of director of the function: 1;
Nr. of manager for each 3rd-level office: 1;
Secretary for the director of the function: 1;
Average logistic FTEs as a % of distribution FTEs: 2,0%;
Network km per Maintenance & Conduction Engineers: 10.000;
Network km per Technical Meter Engineers: 7.000;
New network km per Project Engineers: 600;
Network km per Control room FTE: 10.000;
Network and Substations Manager per Regional Unit: 1;
Network km per Network and Substations Engineers: 6.000;
Number of operators per substation: 1,15;
Medium voltage network km per Emergency & Maintenance FTE: 360;
Low voltage network km per Emergency & Maintenance FTE: 330;
Warehouse FTE per Regional Unit: 3;
Distribution Meter Manager per Regional Unit: 1;
Control operators per Regional Unit: 2;
Number of metering operations FTE per new connections per year: 700;
Meter reading per FTE per month: 1750;
Meter reading frequency (months): 3.
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
16.2 Sizing
The previous assumptions lead to an estimated need of 3.318 FTE for the
Distribution function, employed in (Figure 16):
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
Distribution
Overview
CEO
Tot. FTE:
3.318
1+1
Distribution
operations
75
Logistics &
Warehousing
1+1
Technical Area &
Engineering
28
Maintenance &
conduction
40
Meter
management
36
Engineering
28
Control room
and call center
15+15
Regional unit
direction
15
15
Network and
substations
70
Engineering
690
Substations
Meter
management
46
804
Emergency &
Emergency &
Maintenance (MV) Maintenance (LV)
45
Warehouse
30
Control
600
Operations
762
Reading
This information is confidential and was prepared by Bain & Company solely for the use of our client; it is not to be relied on by any 3rd party without Bain's prior written consent
Figure 13
Organization Sizing
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Ethiopian Electric Power Corporation business processes and organization design project
# FTE
1
1
1
74
1
1
1
3
5
3
5
3
5
3
1
8
19
12
36
1
6
13
8
15
15
15
70
60
100
370
80
80
5
10
15
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Ethiopian Electric Power Corporation business processes and organization design project
Organization Sizing
8
8
90
120
390
102
102
1
29
9
6
15
15
15
15
60
375
15
60
15
60
15
180
567
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Ethiopian Electric Power Corporation business processes and organization design project
17. SUPPLY
17.1 Main drivers and assumptions
The sizing for the function has been estimated on the basis of the following
assumptions:
Secretary and support staff for the chief of the function: 1;
Secretary for each director and manager with responsibility on more
than 100 employees: 1;
Average nr. of strategic marketing, operative marketing and operating
reporting and planning estimated on the basis of the expected workload;
Average nr. of billing FTE per 100.000 customers: 2,5;
Average nr. of credit management FTE per 100.000 customers: 1;
Average nr. of back office FTE per every 10 front office FTE: 1;
Average nr. of contacts managed monthly by each call center FTE: 800;
Average % of total customers using call center every month: 5%;
Average nr. of account managers per 20 key accounts: 1;
Average nr. of regional unit managers per region: 1;
Average nr. of minutes to serve a customer in district offices every 2
months: 5.
17.2 Sizing
The Supply function has been estimated to require 1.899 resources, distributed
among function offices in the following way (Figure 17):
Supply Direction: 2 FTE (Chief and secretary);
Marketing & Reporting: 2 FTE (Manager and secretary);
Strategic Marketing: 3 FTE
Operational Marketing: 5 FTE
Operating Reporting and Planning: 5 FTE;
Operations: 2 FTE (Manager and secretary);
Billing: 160 FTE (1 Manager, 1 Secretary and 158 Officers);
Credit Management: 41 FTE;
Back Office: 276 FTE (1 Manager 274 Officers and 1 Secretary);
Call Center: 26 FTE;
Central Management of Key Accounts: 2 FTE (Manager and secretary);
Regional Management of Key Accounts: 34 FTE;
Mass Market: 2 FTE (Manager and secretary);
Regional Unit Direction: 30 FTE (1 Manager and 1 secretary for each
region);
District Office: 1310 FTE.
Organization Sizing
Page 53 of 42
Ethiopian Electric Power Corporation business processes and organization design project
Supply
Overview
Tot. FTE:
1.899
CEO
1+1
Marketing &
Reporting
3
Strategic
marketing
Operative
marketing
Supply
Direction
1+1
1+1
Operations
Operating
reporting and
planning
1+
159
Billing
Back Office
26
Call center
Regional
mgmt of key
accounts
41
Credit
Management
1+
275
1+1
Mass market
15+15
34
Regional unit
direction
1310
District Office
This information is confidential and was prepared by Bain & Company solely for the use of our client; it is not to be relied on by any 3rd party without Bain's prior written consent
12
Figure 17
Organization Sizing
Page 54 of 42
Ethiopian Electric Power Corporation business processes and organization design project
# FTE
1
1
1
1
1
1
1
1
1
3
1
2
1
1
1
1
1
15
35
109
1
7
33
1
1
2
272
1
25
1
1
34
1
1
15
15
Page 55 of 42
Ethiopian Electric Power Corporation business processes and organization design project
Organization Sizing
300
1010
Page 56 of 42
Ethiopian Electric Power Corporation business processes and organization design project
18. UEAP
18.1 Main drivers and assumptions
The sizing for the function has been estimated on the basis of the following
assumptions:
18.2 Sizing
The previous assumptions lead to an estimated need of 135 FTE for the UEAP
function, employed in (Figure 18):
Organization Sizing
Page 57 of 42
Ethiopian Electric Power Corporation business processes and organization design project
UEAP
Overview
Tot. FTE:
135
CEO
1+1
UEAP
5
Planning
47
Logistics &
Warehousing
19
Engineering
31
31
Gov. financed
projects
Intern. financed
projects
This information is confidential and was prepared by Bain & Company solely for the use of our client; it is not to be relied on by any 3rd party without Bain's prior written consent
Figure 18
Organization Sizing
Page 58 of 42
Ethiopian Electric Power Corporation business processes and organization design project
ROLE
Chief of Universal Electric Access Program
Secretary
Logistics & Warehousing
UEAP Warehouse supervisor
UEAP Logistics officer
Planning Manager (UEAP)
Planning Officer
Engineering Manager (UEAP)
UEAP Division Electrical Engineer
UEAP Division Electro-Mechanical Engineer
UEAP Division Civil Engineer
UEAP Division Environmental Engineer
Government Financed Projects Manager
UEAP Government Projects Senior Electrical Engineer
UEAP Government Projects Senior Civil Engineer
UEAP Govt. Projects Senior Electro-Mechanical Engineer
International Financed Projects Manager
UEAP Int'l Financed Projects Senior Electrical Engineer
UEAP Int'l Financed Projects Senior Civil Engineer
UEAP Int'l Financed Projects Sr. Electro-Mechanical Engineer
Organization Sizing
# FTE
1
1
1
10
36
1
4
1
9
5
3
1
1
18
7
5
1
18
7
5
Page 59 of 42
Ethiopian Electric Power Corporation business processes and organization design project
19. CONSTRUCTIONS
19.1 Main drivers and assumptions
The sizing for the function has been estimated on the basis of the following
assumptions:
Nr. of chief of the function: 1;
Nr. of directors for each 3rd-level office: 1;
Secretary for the chief of the function: 1;
Secretary for each 3rd-level director: 1;
New transmission line Km per year: 773;
Average Km managed by each Transmission & Substation FTE: 12;
New distribution line Km per year: 31.200;
Average Km managed by each Distribution Constructions FTE: 666;
Average % of Transmission & Substations FTE employed in Civil work:
55%;
Average % of Distribution FTE employed in Civil work: 20%.
19.2 Sizing
The previous assumptions lead to an estimated need of 113 FTE for the
Constructions function, employed in (Figure 19):
Organization Sizing
Page 60 of 42
Ethiopian Electric Power Corporation business processes and organization design project
Constructions
Overview
CEO
1+1
Constructions
1+73
1+36
Transmission
& Substations
Distribution
This information is confidential and was prepared by Bain & Company solely for the use of our client; it is not to be relied on by any 3rd party without Bain's prior written consent
110
Figure 19
Organization Sizing
Page 61 of 42
Ethiopian Electric Power Corporation business processes and organization design project
Organization Sizing
# FTE
1
1
1
1
13
13
40
6
1
1
8
3
20
4
Page 62 of 42
Ethiopian Electric Power Corporation business processes and organization design project
Organization Sizing
Page 63 of 42
Ethiopian Electric Power Corporation business processes and organization design project
Equipment Production
Overview
Tot. FTE:
284
CEO
Equipment
production
57
Customer
management
20
Logistics and
warehousing
40
Product
development
165
Production
and planning
This information is confidential and was prepared by Bain & Company solely for the use of our client; it is not to be relied on by any 3rd party without Bain's prior written consent
20
Figure 20
Organization Sizing
Page 64 of 42
Ethiopian Electric Power Corporation business processes and organization design project
Organization Sizing
# FTE
1
1
1
15
41
20
1
3
12
3
11
2
8
1
1
5
10
15
98
5
30
Page 65 of 42
Ethiopian Electric Power Corporation business processes and organization design project
Organization Sizing
Page 66 of 42