PROJECTS & DEVELOPMENT SERVICES

INDIA OPERATIONS MANUAL

1.1

INTRODUCTION

This document is the first version of the Jones Lang LaSalle, India Projects & Development
Services Operations Manual, it has been developed using available best practice and from
the PDS Delphi Intranet site that governs the process and procedures for PDS Asia Pacific.
It is a controlled and dynamic document subject to continuous review and update. The PDS
Delphi Intranet site is currently under a full review in conjunction with PDS Global Standard
Operating Procedures and this manual will be adjusted to reflect any policy requirements.
The purpose of this manual is to define and bring consistency in the standard operating
procedures (SOP) for the scope of Project Management Services being offered by Jones
Lang LaSalle to its customers across projects in India.
Jones Lang LaSalle plans to release and implement the manual from August 1, 2005.
How to use the manual
The manual comprises of a Process Map & Charts (refer section 1.5) with index to the tools (
Prolog) and templates developed / to be used. The PM Process Map represents in its best
manner the processes that need to be followed in the delivery of Project Management
Services.
Each of these tools and templates may be customised to suit project specific/ client specific
requirements, however all changes must be agreed/communicated to the Operations
Director, India.
Prolog/Manual Interface
Prolog is the project management software utilised by PDS in the Asia Pacific Region and
the processes in this manual are complementary to the prolog system. Throughout the
manual reference is made to Prolog and if any conflict is identified between them this must
be reported immediately to the Operation Director India.
Mandatory Requirement
Jones Lang LaSalle, Projects & Development Services note that compliance to the
processes in the manual is mandatory and ALL projects will be audited on a periodic basis
for compliance to the same.
All New Employees of P & DS need to be inducted through this manual by the Operations
Director India or delegated personnel.

OPERATIONS MANUAL
INDEX OF CONTENTS
1

GENERAL
1.1

Introduction

1.2

India P & DS Organization Chart

1.3

Roles & Responsibilities of P & DS (India)

1.4

Jones Lang LaSalle Suite of Services

1.5

Process Chart with Index To Tools & Templates

CONCEPT
2.1 Conversion Process
2.2 Key Issue Analysis
2.3 LOI / LOE Format
2.4 Project Management Services Agreement

DELIVERY
3.1 Initiate Project
3.1.1 Project Definition Plan
3.1.2 Project Kick Off Meeting Agenda / Project
Strategy
3.1.3 Project Execution Plan

3.1.4 Project Set Up Request Form

3.1.5 Project Registration Form
3.1.6 Project Filing Structure
3.1.7 Staffing Sheet
3.1.8 Risk Analysis Guidelines
3.1.9 Risk Analysis
3.2 Pre Construction
3.2.1 a) Client requirement questionnaire
3.2.1 b) Design Brief headings
3.2.2 a) Preliminary Cost Estimate
3.2.3 RFP / RFI for Consultants
3.2.4 Consultant Evaluation
3.2.5 Consultant Recommendation Note
3.2.6 Standard Professional Services Agreement
3.2.7 Design Programme
3.2.8 Dilapidation Survey
3.2.9 a) Engineering Studies List
b) Guidelines for Value Management &
Buildability
3.2.10 Scope Delineation matrix
3.2.11 Change Management Process
3.2.12 Prolog Templates - Request For Information
( RFI) / Drawing Register / transmittals

3.3 Procurement
3.3.1 Procurement Strategy Guidelines
3.3.2 PQ Questionnaire
3.3.3 Vendor Data form
3.3.4 PQ Evaluation
3.3.5 Notice Inviting Tender
3.3.6 Bid Opening Form
3.3.7 Tender Event Schedule
3.3.8 Technical Evaluation
3.3.9 Contractor Evaluation Matrix
3.3.10 a) Recommendation Note
b) Recommendation Report
3.3.11 LOI Format
3.3.12 STPI / Customs - Process Map
3.3.13 Prolog Templates
3.4 Construction
3.4.1 Construction Kick Off Agenda
3.4.2 Project Quality Plan
3.4.3 Quality Audit Report
3.4.4 Project Safety Plan
3.4.5 FLASH Report
3.4.6 Tracker for Overseas Supplies / STPI

3.4.7 Prolog Templates / Excel Templates

a) Cost Control Report
b) Cash Flow Statement
c) Variations Potential Variation Order,
Variation Order Request, Variation
Commitment
d) Project Managers Instruction
e) Payment certificates
3.5

Close Out
3.5.0 Close Out Programme
3.5.1a) Pending Works ( Prolog / Excel)
3.5.1b) Snag List template
3.5.2a) Cover Sheet for Technical Hand Over
3.5.2b) Cover Sheet for Financial Hand Over
3.5.2c) Tracker for Handover documents
3.5.3 Lessons Learnt
3.5.4 Case Study
3.5.5 Consultant Performance Review
3.5.6 Vendor Performance Review
3.5.7 Certificate of Practical Completion
3.5.8 Project Knowledge Summary

4 REPORTING
4.1
5

Progress Report

AUDITS / REVIEWS
5.1 Project Review