Employee Satisfaction Level in Coral Health Care Pvt. LTD

Coral Health Care Pvt. Ltd.
INDEX
• PREFACE
• ACKNOWLEDGEMENT
• INTRODUCTION OF CORAL HEALTH CARE
• INTRODUCTION OF EMPLOYEE SATISFACTION
• EMPLOYEE SATISFACTION IN CORAL HEALTH
CARE PVT. LTD.
• LIMITATION
• RECOMMENDATION
• CONCLUSION
PREFACE
The great aim of education is not only knowledge but also
the practical action. The knowledge of management is not
completed by only theory but the practical knowledge is essential.
We can co-relate the theoretical knowledge to the practical
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knowledge with the help of "SUMMER TRAINING".
Keeping in view this fact the reputed management colleges
have been given the importance to the practical knowledge in their
syllabus. According to this policy- COLLEGE OF MANAGEMENT
STUDIES, KANPUR has given opportunity to me a management
student for practical knowledge in "CORAL HEALTH CARE PVT.
LTD."
The basic aim of training is-
• To familiar with the industrial / Co. environments.
• To be aware what is happening in the fast growing professional
world.
• To explore new field of interest.
ACKNOWLEDGEMENT
Prior to present anything about the project I want to express
my sincere gratitude to all those scholars who have contributed in
making it a success.
I am highly indebted to my project guide Mr. KULVINDER
KUMAR (Manager HR) for leaving no stone unturned in providing
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each and every detail, which I needed throughout the project.
I am also beholden to my faculty members and my colleagues
for their fruitful discussion and expert advice, Last but not the least I
want to thanks to my family member for their support and
encouragement.
It will be matter of pleasure for me if the reader will draw useful
conclusion from the report.
SHIV KUMAR VERMA

MBA UPTU (2008-10)
COLLEGE OF MANAGEMENT STUDIES
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Company
Details
INTRODUCTION OF CORAL HEALTH CARE
A Private Limited Company owned by Mr. Ram Kishore
Saxena (M.D) His special skills in financial management and
chartered accountancy is added advantage in quick growth of the
company. coral health care, located in the rich green region
Parwanoo, Himanchal Pradesh. engaged in the business of
manufacturing cosmetics and FMCG products. rich infrastructure
and a well defined quality Policy: right blend of young, energetic and
experienced professionals. CORAL HEALTH CARE PVT. LTD. is the
FMCG company that has captured a market of FMCG products and
other beverages. it has covered and expends volume, revenue and
profit. the season behind such success in a small period is due to
-5-
superior product range. high quality, high standard and integrity pf
the people are main objects.
Head quarter of CORAL HEALTH CARE PVT. LTD. holdings is in
Parwanoo, Himanchal Pradesh that is built in More than 35,000
Sq.Ft. manufacturing space. complex. its operation are expended in
hole countries. Around 1,500 employees are employed in seven
units.
MANUFACTURING CAPACITY
PRODUCTION CAPACITY (TPD)

FACILITY
Toothpaste 9
Talcum Powder 10
Saving Cream 9
Hair dye / Washing 10
Liquid
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Cream / Jelly / Shampoo 6
HISTORY OF CORAL HEALTH CARE PVT. LTD.
Dr. S.K.Sarkar a renowned scientist & technocrat is
the Business Director of the company. Dr. Sarkar,
Ex-Chief chemist of Dabur India had also displayed
his skills & expertise in organizations like P&G,
Emami, etc. He was also the Technical Advisor of Sahara India &
many other renowned organizations of India & abroad.
Mr.S.C.Kumar, M.Tech (IIT) & MBA(Gold
Medalist) is the Vice President of the
organization. In his 18 years of service tenure, he
has gathered versatile & rich experience at
-7-
different critical positions in organizations like JK Tyres, Birla Tyres,
Vam Organics, Degussa AG & A.V.Birla Group.
QUOTE
"As our MD thinks, we believe to serve our nation by
generating good working environment and so as to give job
opportunity to the people those who believe our goal and
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want to fulfill that thru. Their hard work and dedication."
MISION AND VISION OF COMPANY
MISSION:-
“Committed to achieve the organizational goal - total customer
satisfaction by adhering to quality standards, timely delivery,
innovative productivity, cost cutting measures; continuous
-9-
improvements and safety.”
VISION:-
“To be a renowned name in quality and time bound supply in
principle to principle manufacturing business in next 03 yrs.”
MAIN OBJECTIVE OF COMPANY
• Building core brands
• Deploying resources according to priorities
• Franchising as the primary route to market
• Building operating capabilities
CORAL HEALTH CARE PVT. LTD. is the FMCG goods
manufacturing company that has captured a market of FMCG
products and other beverages. it has covered and expends volume,
revenue and profit. the season behind such success in a small
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period is due to superior product range. high quality, high standard
and integrity pf the people are main objects.
CORAL HEALTH CARE PVT. LTD. has established a business
which aim to serve the long term dynamic needs of consumers in
India. CORAL HEALTH CARE PVT. LTD. India and its partners have
invested more then 17 crore rupees for establishing in the
country. Coral Health Care Pvt. Ltd. provides direct and indirect
employment to 1,700 people including suppliers and distributors.
Coral Health Care Pvt. Ltd. nourishes consumers with a range
of products from treats to healthy eats. that deliver joy as well as
nutrition and always, good taste. Coral Health Care Pvt. Ltd Coral
Health Care Pvt. Ltd.'s business is based on its vision every day is
visible in its vision of making tomorrow better than today. Coral
Health Care Pvt. Ltd.'s
commitment living by this
vision every day is visible in
its contribution to the country.
consumers and farmers.
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PRODUCTION MOTTO
• Well documented process control and GMP
• Quality control system includes strict IPQC and SQC.
• Packaging Material Quality Control.
• Microbiology Testing facility.
• Lab Equipments.
• Computerized inventory control system.
• Complete Confidentiality of data and Technical Doc
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CUSTOMER FRIENDLY CONFIDENTIALITY
Privacy and confidential information of any nature is
maintained by us with professional ethics. Technical information of
Principle company’s are maintained in such a manner that it could
not be accessible to any professional below GM level. All formulation
are passed on thru. Coding system into manufacturing.
Business plan, Strategy, Product idea, Market information,
Product formulation, Packaging Information, Pricing, Costing,
Product benefits and all types of records and data are handled with
special care and with utmost confidentiality.
Customers are served with all sorts of available services
without disclosing any private or confidential negotiations of any
form inconformity to the law of the land.
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SALIENT FEATURES
• R&D equipped with Pilot plant to handle
Toothpaste, Cream & Lotions.
• Modern ETP to take care of effluents.
• Fully automatic tube filling and Pot filling along
with cartooning facility.
• Hair colorant production, filling & packaging
facility is an unique.
advantage.
EXTENDED SUPPORT
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Rich professionals and well planned manufacturing plant,
combined with in- depth R&D to produce high quality FMCG and
cosmetic products.
CORAL support to you shall be in the areas of Product
formulation, packaging, design, cost control, timely targeted delivery
etc.
UTILITIES
- Thermax Boiler
- Atlas copco’s Compressor
- Reynolds Chilling Plant
- AHU
- Environlze Global RO – Italian Technology
- Kirloskar’s D
- Oil & Water Vacuum pump-Promivac make.
- Nitogen purging system for Hair colourent.
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EMPLOYEE SATISFACTIION
In my point of view, study of “ Employee satisfaction “ helps to
maintain a standard & increase productivity by motivating the
employees. This study tells us how much the employees are capable
&interest at workplace? Although “Human resource” are the most
important resources for this organization. So to study on employees
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satisfaction helps to know the working condition & what are the things
that effect them to not work properly. Always majority of done by the
machine / equipments but without any manual moments nothing can
be done. So to study on employee satisfaction is necessary.
Generally Employee satisfaction is a measure of how happy
workers are with their job and working environment. Keeping morale
high among workers can be of tremendous benefits to any company,
likely to produce more, take fewer daysoff,and stay loyal to the
company. there are many factors in improving or maintaining high
employee satisfaction, which wise employers would do well to
implement.
To measure employee satisfaction, many companies will have
mandatory surveys or face to face meetings with employees to gain
information , both of these tactics have pros and cons , and should be
chosen carefully .I also meet with associates individually and
communicate with them and ask some questions regarding health,
benefits and entertainment in Coral Health Care Pvt. Ltd. plant.
surveys and meetings can truly get to the center of the data
surroundings employee satisfaction, and can be great tool to identify
specific problems leading to lowered morale.
Many experts believe that one of the best ways to maintain employee
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satisfaction is to make workers feel like part of a family or team. In my
questionnaire I found if possible amenities to your workers to improve
morale. Make certain they have a comfortable, clean production lines
with basic necessities such as running water. keep facilities such as
Bathrooms clean and stocked with supplies. While an air of
professionalism for most businesses, allowing working to share his
problem freely. Basic considerations like thee can improve employee
satisfaction , as workers will feel well cared for by their employers.
I
Over a decade a ago Schneider wrote: “What is surprising is that (1)
researchers and businessmen have concentrated far more on how to
attract consumers to products and services than on how to retain
customers, (2) there is almost no published research on the
retention of service consumers”. Despite the passing of years, there
is still very little published research on the area of retention
marketing. Certainly
little rigorous work is evident in the area of the relationship between
employee satisfaction and customer retention.
The specific objectives of this section are:
1. To review and provide a critique on the literature on customer
retention and employee satisfaction
2. To consider appropriate strategies for improving customer
retention
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3. To examine the relationship between customer retention and
employee satisfaction.
4. To identify major potential areas for future research
DEFINITION
Employee satisfaction is the terminology used to describe whether
employees are happy and contended and fulfilling their desires and
needs at work. Many measures purport that employees satisfaction
is a factor in employee motivation, employee goal achievement, and
positive employee morale in the workplace.
Employee satisfaction, while positive in CORAL HEALTH CARE PVT.
LTD..
FACTORS CONTRIBUTING TO EMPLOYEE SATISFACTION
• RESPECT
• EMPLOYEE RECOGNITION
• EMPOWERING EMPLOYEES
• BENEFITS AND COMPENSATION
• GOALS
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• MEASUREMENT
• EXPECTATIONSPROVIDING EMPLOYEE PERKS AND COMPANY
ACTIVITIES
Employee satisfaction is often measured by anonymous employee
satisfaction administered periodically that gauge employee
satisfaction in area such as:
• management,
• understanding of mission and vision,
• empowerment,
• teamwork, communication,
• coworker interaction.
A method which i used in Coral Health Care Pvt. Ltd., to measure
employee satisfaction is meeting with small groups of employees
and asking the same question verbally. and also prepare a
questionnaire including every questions related with employees job
and work environment.
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Why Survey Employee Opinions ??
Employees are often referred as the internal customers of the
organisation. Understanding the attitudes, behavior, their
motivations, feelings and issues affecting them and their
performance is an elementary concern for any and every
organisation, as they play an extremely important role in shaping
and directing the organisation's productivity and achievement of the
goals and overall success. The importance of employee opinions has
been an issue of debate for organisations and HR experts from a
long time now.
Employee satisfaction surveys, participatory meetings, employee
suggestion boxes etc are various means to know what's on the mind
of the employees or, to feel the pulse of the employees.
Such employee opinion provides valuable insights and information
about the employees and the organisation to identify and address
serious issues affecting the workforce like levels of employee
engagement, undiscovered problems and fostering optimum
utilization of resources and, achieving and extracting the best
possible productivity of the employees as well as the organisation. It
will help the organisation to create a brand image for itself as an
employer and attracting and retaining the best potential talent.
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Why conduct and employee satisfaction / opinion survey???
Employee satisfaction survey or employee opinion is like a double
edged sword which can be used both against and in favour of the
employee. Being in constant touch with the employees through
these tools and acting upon the information gathered can lead to
significant results. Some of them are:
• Foster employee and organizational productivity by identifying
and removing the bottlenecks.
• Assessing and improving employee satisfaction
• Judge the level of workforce engagement
• Gauge and reinforce your current organizational culture and
climate
• Improve the retention levels in the organisation
• Provide insight and reinforce the organizational values and
ethos
• Assisting in the optimal utilization of resources
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• Assisting in managing and incorporating change in the
organisation
• Examine the past objectives and help in setting the same for
the future
• Improve communication and understanding of employee's
issues & expectations
Another major benefit is - Employee surveys help to improve
customer satisfaction as well. The correlation between the employee
motivation and customer satisfaction is well-known. Therefore,
employee satisfaction surveys and other tools for employee opinions
are not just for improving the employee satisfaction. Customer
satisfaction and loyalty is the key to organizational success. It is on
the organisation to realize and achieve that as employee
satisfaction is one of the most important key to customer
satisfaction. Satisfied employees create satisfied, loyal, and more
profitable customers.
Important issue
An important issue related to the employee satisfaction and opinion
surveys is to face, analyze and deal with the criticisms and with
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unbiased outlook and positive manner. Any and every organisation
has some percentage of demotivated, dissatisfied or undervalued
employees and will receive feedback on similar lines. Also, there
might exist problems that the management might not be aware of.
So, the organisation (management) and the HR professionals should
be mentally prepared to deal with the problems and the scenario
and take the results in a positive manner. Underestimating the
importance of such tools to achieve organizational effectiveness and
its goals and objectives, various researches have found that only
51% of American organisations formally ask employees about their
opinions and feedback. And, only 54% of organisations conducting
employee surveys actually acted on that employee feedback.
Surveying employee opinions helps to identify the existing or
potential problems and act as an early warning system for the same.
An organisation should feel the alarm bells ringing for an employee
satisfaction survey when it finds itself facing:
• High attrition rate: An employee satisfaction survey can help
significantly to identify the causes of the high attrition rates
and take measures to rectify them.
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• Excessive rumors: Employee opinion surveys can help to
reduce the rumor mills working overtime in an organisation and
reinforce trust and proper communication amongst the
employees.
• Planned or recent organizational changes: Employee opinions
can act as a significant change catalyst for an organisation.
• Highly competitive industry: Satisfied employees ,means higher
productivity and satisfied customers.
Therefore, we can say that being in touch with the employees can
prove to be of strategic advantage to the organisation and survive in
the competitive world.
WHY EMPLOYEE SATISFACTION SURVEYS MAKE GOOD SENSE
In a competitive world with the need for businesses to be more
streamlined and productive a company can often find itself with a
working under pessure resulting in low morale and high turnover.the
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benefits of a company having a highly motivated workforce can be
considerable and the two goals of having a workforce that is both
motivated and productive shoould not be regarded as being
mutually exclusiveto one another.
Dissatisfied & Unproductive
The are many reasons why employees may be dissatisfied with their
job and more often than not staff frustration is channelled into a
demand for higher salaries and less hours.
It's not about money
The following are common barriers to achieving productivity,none of
which are likely to be resolved by increasing salaries or reducing
hours:
• Out of date working methods
• lack of proper tools and equipment
• Out of touch management
• Inadequate training
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It is About Communication
Improving communication
suggestion boxes are useful but can be viewed as token efforts by
management as they wait for personel to highlight a problem.
The backbone of employee satisfaction is respect for workers and
the job they perform.in every interaction with management,
employees should be treated with courtesy and interest.an easy
avenue for associates to discuss problems with upper management
should be maintained and carefully monitored.even if management
cannot meet all the demands of employees, showing workers that
they are being heard and putting honest dedication into
compromising will often help to improve morale.
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Why are employee satisfaction important ? Purpose / benefits of
employee satisfaction include as follows:
1. Importance of employee satisfaction for organization
• Enhance employee retention.
• Increase productivity.
• Reduce turnover, recruiting, and training costs
• More energetic employees.
• Improve teamwork.
• Higher quality products and/or services due to more competent,
energized employees.
2. Importance of employee satisfaction for employee
• Employee will believe that the organization will be satisfying in the
long run
• They will care about the quality of their work.
• They will create and deliver superior value to the customer.
• They are more committed to the organization.
• Their works are more productive.
How to make an employee satisfaction survey successful?
• If u want to get an honest feedback from the employees, they
should be ensured that their identities would be kept
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confidential i.e. anonymity would be maintained. Otherwise the
employees might not give the honest and true feedback and
suggestions.
Acting on the response in a timely manner is equally crucial for the
employees to have trust in the organisation and its systems. It
reinforces the fact the organisation values its employees and their
opinions and issues.
JOB SATISFACTION
The term job satisfaction can be defined as a positive feeling about
one's job resulting an evaluation of its characteristics person with a
high level of job satisfaction holds positive feelings about the job.
While a person who is dissatisfied holds negative feelings about the
job.
job satisfaction: a positive feeling about one's job resulting from an
evaluation of its characteristics.
How do we measure job satisfaction?
How satisfied are employees in their jobs?
What causes an employee to have a high level of job satisfaction.
Approaches to measure's job satisfaction
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The two most widely used approaches are a single global rating and
a summation score made up of a no.of job facets.
The single rating method is nothing more than asking global
individuals to respond to one question such as “all things
considered, how satisfied are you with your job?
The respondents reply by circling a no.between 1 and 5 that
correspondents to highly dissatisfied.the other would be included
are the nature of the work, supervision, present pay promotion
opportunities and relations with coworkers.these factors are rated
on standardized scale and then added up to create an overall job
satisfaction score.
There are many elements that go towards providing an employee
with job satisfaction, from the working environment, working
methodology, working ethos, company ethics to having good and
effective management. Job satisfaction brings benefits through
improved motivation and productivity from a workforce that feels
they are treated as individuals and not a commodity item.
Points related to dissatisfaction
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 EXIT: Behavior directed toward leaving the
organization, including looking for a new position as
well as resigning.
 Voice: Actively and constructively attempting to
improve conditions including suggesting improvements,
discussing problem with superiors and forms of union
activity.
 Loyalty: passively but optimistically waiting for
conditions to improve, including speaking up for the
organization in the face of external criticism and
trusting the organization and its management to “do
the right things”.
 Neglect: passively allowing conditions to worsen,
including chronic absenteeism or lateness, reduced
effort, and increased error
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MEASURING AND
DEVELOPING STAFF
SATISFACTION
IDENTIFY ISSUES
MEASURE ISSUES
REVALUATE
IMPLEMENT
ACTION ACTION PLAN
For better result it is necessary your Workforce should be highly
motivated and trained when I was doing my summer project in
Coral Health Care Pvt. Ltd. Jainpur plant, I covered these points
which is necessary for highly satisfactory or motivated workforce
and it is also helpful for Human Resource Department.
Employee Satisfaction & Productivity
Employee Satisfaction
Several factors influence employee satisfaction. Each factor
interacts with the others, and
collectively all factors contribute to employee satisfaction.
Work Environment
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The single most important factor contributing to employee
satisfaction is the internal quality of the work environment. This
internal environment is determined by the employees’ feelings
towards their jobs, colleagues, and employers.
Employees want to be treated with respect and dignity by both
colleagues, employers.
Employees want to feel that they are part of the team and that they
serve
a valued function in the operation of the practice. Employees need
to have a feeling of mutual respect with both colleagues and
employers.
Employees want to feel that they are part of the team and that they
serve
a valued function in the operation of the practice. Employees need
to have a feeling of mutual respect with both colleagues and
employers.
Responsiveness
BASIC POINTS RELATED WITH SATISFACTION
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• Employee training
• Desire for responsibility
• Sense of belonging
• Mutual trust and respect
• Business knowledge
• Pride in serving clients
Measuring Employee Satisfaction
Surveys should be used to measure the degree of employee
satisfaction.
Employee
Selection <> Employee
Training <> Employee
Empowerment <> Employee
Motivation
Ways of motivating employees at the workplace
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Why is it important to have motivated employees
Motivation is directly proportional to productivity,
ways of motivating employees at the workplace
The following are ways of motivating employees at the work place, it
may be hard to satisfy all of these conditions but at least try to do
some of them:
know their different needs: know the different needs of your
employees, each employee have got his own needs that may be
much different from the others, and he wont get motivated unless
you satisfy this need, for example people who work for money will
never get satisfied by empowerment or promotion compared to
increasing their salaries,
properly assign tasks
meet his expectations
provide a way for relief
let them set goals.
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Employee Satisfaction
Questionnaire ( General form )
1 Your name: Department:
1.Strongly dissatisfied
2. Dissatisfied
3. Undecided
4. Satisfied
5. Strongly satisfied
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COMPANY
1. My company is one of the best (1) (2) (3) (4) (5)
companies to work for.
2 My company treats me well. (1) (2) (3) (4) (5)
3 I am proud to tell people I work
. for this company (1) (2) (3) (4) (5)
4 Considering everything, I am (1) (2) (3) (4) (5)
. satisfied working for my
. company at the present time.
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5 Our company is concerned with (1) (2) (3) (4)
the long term welfare of the (5)
employees.
6 . Our company maintains salary (1) (2) (3) (4)
levels that compare well to (5)
other companies in this area.
(1) (2) (3) (4)
7 The company has adequate (5)
safety & health standard .
8. Company employee policies are (1) (2) (3) (4)
properly and equally (5)
administered in my
department.
JOB
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1. I am satisfied with my job and (1) (2) (3) (4)
the kind of work I do. (5)
2. My job are challenging and
interesting. (1) (2) (3) (4)
(5)
3. I am getting enough relevant (1) (2) (3) (4)
training for my present job. (5)
4. I understand what is expected (1) (2) (3) (4)
of me in my work. (5)
5. I have the material/equipment (1) (2) (3) (4)
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and tools I need to do my job (5)
well
6. I am satisfied with my working (1) (2) (3) (4)
conditions. (5)
7. My manager recognizes and (1) (2) (3) (4)
acknowledges my good (5)
performance.
8. Overall, I am satisfied with my (1) (2) (3) (4)
present (5)
CARREER AND DEVELOPMENT
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1. The company makes every effort (1) (2) (3) (4)
to fill vacancies from within (5)
before recruiting from outside.
2. I am satisfied with the job (1) (2) (3) (4)
opportunities in the company. (5)
3. Promotion goes to those who (1) (2) (3) (4)
most deserve it. (5)
5. I was given enough feedback on (1) (2) (3) (4)
my performance. (5)
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6. I feel there is adequate (1) (2) (3) (4)
opportunity for me to move to a (5)
better job within the company.
7 I think there is some kind of (1) (2) (3) (4)
. additional trainnig is provided to (5)
me rather than job.
This company is helps in giving
8. me a broader carrier path (1) (2) (3) (4)
(5)
SUPERVISOR
My immediate supervisor deals
1. with my problems fairly. (1) (2) (3) (4)
(5)
2. My supervisor helps me to (1) (2) (3) (4)
improve myself. (5)
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3. My supervisor takes prompt and (1) (2) (3) (4)
fair corrective action on (5)
employees who fail to perform
their work satisfactorily.
4. My suoervisor establishes plans (1) (2) (3) (4)
and work objectives with me. (5)
5. My supervisor gives me clear (1) (2) (3) (4)
instructions. (5)
6. My supervisor is available when (1) (2) (3) (4)
I need advice. (5)
7. I feel free to talk openly and (1) (2) (3) (4)
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honestly to my supervisor. (5)
8. My manager praises me when I (1) (2) (3) (4)
do a good job. (5)
9. My manager holds regular (1) (2) (3) (4)
meetings with my work groups. (5)
1 Those meetings keep me (1) (2) (3) (4)
0. informed, give me information (5)
and enable me to do a better
job.
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1 My manager is effective in (1) (2) (3) (4)
1. making decisions. (5)
1 My manager knows what is (1) (2) (3) (4)
2. going on in my work group. (5)
1 My manager is doing a good job. (1) (2) (3) (4)
3. (5)
1 My manager (immediate (1) (2) (3) (4)
4. supervisor) trusts me. (5)
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WORK GROUP
1. Work is fairly distributed in my (1) (2) (3) (4)
work group. (5)
2. I am satisfied with how (1) (2) (3) (4)
members of my work group (5)
solve problems.
3. My work group works well (1) (2) (3) (4)
together. (5)
4. I feel free to talk openly and (1) (2) (3) (4)
honestly with members of my (5)
work group.
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5. The employees in my (1) (2) (3) (4)
department work well in a (5)
team.
6. My department is well (1) (2) (3) (4)
organized for the work it does. (5)
7. My coworkers only moto is to (1) (2) (3) (4)
achive the company target (5)
8. (1) (2) (3) (4)
I receive co-operation from all (5)
other departments.
9. (1) (2) (3) (4)
My peers give me proper (5)
feedback tome
1 My department is well known by (1) (2) (3) (4)
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0. its teamwork (5)
EMPLOYEE BENEFIT
1. I am satisfied with the (1) (2) (3) (4)
company’s employee welfare (5)
programs such as rewards,
incentives, food coupons,
insurance and health care, etc.
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recreational activities provided (5)
by the company, e.g. picnics
and annual dinner.
company’s people programs, (5)
such as birthday
announcements, valuable
employee of the month,
bulletins and newsletter, etc.
I have an annual set of
4. performance standards. (1) (2) (3) (4)
(5)
I am satisfied with the (1) (2) (3) (4)
5. refreshment facilities provided (5)
by the company.
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company’s HR Policies. (5)
7. This company provides me (1) (2) (3) (4)
some family benefit plans. (5)
1: Give at least three suggestions to improve the work
environment in this company?
2: What are the three things that you feel needs to be
improved the most at company?
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3: Suggestions you want to give the company as regard
health, entertainment.
a)
b)
c)
4: Any other suggestion you want to give :
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Coral Health Care Pvt. Ltd. Employee
Satisfaction Survey
Survey details: NO. OF REPONDENTS -22
MONTHADMINISTERED –JUNE
2009
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Levels of satisfaction
Strongly dissatisfied dissatisfied undecided satisfied
Strongly satisfied
DIMENSIONS
Company ( Overall satisfaction )
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4.5% 14% 19% 36% 27%

1. company is concerned with the long term welfare of the
employess
9% 9% 32% 32% 19%

2.My company is one of the best company to work for
_ _ 9% 59% 32%
3.My company treats me farely
9% 9% 32% 32% 18.5%
Work ( overall )
9% 19% 19% 32% 27%

1. I have the material/equipment and tools I need to do my
job well
19% 12% 19% 36% 13%

2. I am getting enough relevant training for my present job.
5% 27% 27% 36% 5%

3. My manager recognizes and acknowledges my good
performance.
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12% 18% 30% 35% 5%
Career and development (overall )
14% 19% 14% 32% 23%

1. I am satisfied with the job opportunities in the company.
5% 5% 18% 50% 22%

2. Additional training is also provided to me
23% 22% 13% 36% 5%

3. Promotion goes who most deserve it.
19% 19% 22% 27% 14%
Supervisor/ manager (overall)
14% 19% 14% 32% 23%

1. My supervisor takes prompt and fair corrective action on
employees who fail to perform their work satisfactorily.
5% 14% 32% 40% 9%

2. My manager holds regular meetings with my work
groups.
9% 32% 22% 28% 9%
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Co- worker( overall )
5% 5% 9% 36% 41%
1. My coworkers only moto is to achive the company target
9% 11% 32% 28% 20%

2. I receive co-operation from all other departments
5% 14% 9% 45% 27%
Employee benefit (overall )
5% 19% 9% 50% 19%

1. I am satisfied with the recreational activities provided by
the company, e.g. picnics and annual dinner.
5% 41% 5% 36% 14%

2. I am satisfied with the refreshment facilities provided by
the company
9% 22% 19% 32% 18%

3.This company provides me some family benefit plans.
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- 22% 5% 40% 33%
Coral Health Care Pvt. Ltd. Employee Satisfaction Dashboard
India beverage Solan plant
Areas to Watch
Lacuna Areas
Strength
Empoyee satisfaction index
Supervisor
company Deal with problem work group
Decision making coperation

safety & health
Policies
Welfare - 58 -
Hold regular meeting proper feedback

teamwork
Career & development

Work employee benefit
Refreshment facility
Tools/ recreational facilities additional trainning
Material welfare programme job opportunities
training
Five most favourable items
1. HR policies and welfare activities
2. job opportunities in the company
3. employees are work as a team
4. family benefit programme
5. company is one of the best company to work for.
Five most unfavourable items
1. lack of proper training.
2. regular meetings are not conducted by the supervisor
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3. refreshment facilities
4. tools and equipment
5. health and medical facilities
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RESEARCH DESIGN AND DATA COLLECTION
• Research Design : DESCRIPTIVE and OBJECTIVE
• Method of Data Collection: SURVEY METHOD
• Sources of Data : PRIMARY
• Types of Questionnaire : STRUCTURED
• Types of Question asked: CLOSED TYPE AS WELL AS
OPEN ENDED
METHOLOGY ADOPTED
This project on"Employee satisfaction" in Coral Health Care Pvt. Ltd.
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Indias holding Pvt.Ltd.Solan H.P. was taken up for investigating and
getting knowledge about the various aspects of employee
satisfaction.
Mr. Kulvinder Kumar (HR Manager) guided me& I also discussed
various aspects of employee satisfaction with managers and other
personal relating to the assigned topic.
Data collection of this project is based on 8 weeks survey.Data
sources
comprise primary data.
A primary data sources include responses to questionnaire &
interviews Conducted with associates and operators.
How to increase employee satisfaction?
Do today’s employers take care about employee satisfaction level,
as workforce surplus country with poverty an critical problem. Basic
employment is not reachable, satisfaction is little faraway. The
change is very much visible employers today looking more quality
and skilled employees who can fulfill their work criteria,
employment is increasing slowly.
Let’s see how we can increase employee satisfaction:
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• Provide a livable salary and benefits for your employees. If your
employee can't afford the cost of living on his or her salary, and if
there are no benefits, your turnover will be high. Avoid creating
expectations that will lead to disappointment.
• Provide a pleasant working environment to increase employee
satisfaction. Re-organize the physical work space so each employee
has sufficient and comfortable space to work in. Give each employee
access to a window or a pleasant view or pleasant surroundings.
• Respect and take a positive view of your employees. You hired
them; now have faith in them. Avoid assuming your employees are
reluctant to work or need constant supervision. Resist the
temptation to show indiscriminate distrust of your employees. The
reason? An employee who is viewed negatively will act negatively.
An employee who is viewed as responsible, talented, and an asset
to the company will be more likely to take responsibility, be
conscientious, and be loyal and an asset to the company or small
business.
• Reward your employees in small but tangible ways by giving
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holiday bonuses, honoring birthdays, new hirings and departures,
and providing other employee perks.
• Launch team building activities for your small business. The level
of employee satisfaction in your company hinges largely on whether
or not your employees feel a part of the team.
• Whether you're a small business owner or owner or manager of a
large company, make an effort to be flexible with your employees.
Whenever possible, offer flexible scheduling, comp time, job
sharing, the chance to switch shifts, and other opportunities to help
your employees manage their work life and home life to their
satisfaction.
SUGGESTIONS FOR CORAL
Employees are the greatest assess of an organisation. Therefore,
valuing their issues, thoughts and opinions can provide significant
insights to organizational performance and achieve its goals. It is an
investment which builds a sense of commitment and attachment of
the employees with the organisation. Also, a simple and cost-
effective of tool of knowing employee opinions can go a long way in
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creating satisfied employees leading to satisfied customers and
ensuring long term success of the organisation.
• Provide a livable salary and benefits for your employees.
• If your employee can't afford the cost of living on his or her
salary, and if there are no benefits, your turnover will be high.
• Avoid creating expectations that will lead to disappointment.
• Provide a pleasant working environment to increase
employee
satisfaction.
• Re-organize the physical work space so each employee has
sufficient and comfortable space to work in.
• Give each employee access to a window or a pleasant view or
pleasant surroundings.
• Respect and take a positive view of your employees. You hired
them; now have faith in them.
• Avoid assuming your employees are reluctant to work or need
constant supervision.
• Resist the temptation to show indiscriminate distrust of your
employees.
- 66 -
• Reward your employees in small but tangible ways by giving
holiday bonuses, honoring birthdays, new hiring and
departures, and providing other employee perks.
• Launch team building activities for your small business. The
level of employee satisfaction in your company hinges largely on
whether or not your employees feel a part of the team.
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LIMITATIONS
The work-study has some limitations in itself. In the project survey
conducted by me, whatever is the methodology adopted the
following limitations were perceived.
1- Some times respondents of survey replied that they have no time.
2- The associates were busy every time,even sometime they said
they
don't have 10 minutes to fill the questionnaire.
3- Sometimes, it was found that the information given by the
ssociates
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is not correct, they are biased when they fill up the questionnaire.
4- The respondents were reluctant to give the correct information
because of fear.
5-Sometimes the employee were depicting various things in orally
and were writing different things in questionnaire due to fear of job
security.
6- Some of the respondent asking for a questionnaire, which is being
filled by other person. This way they were trying to copying/
compare their own responses.
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CONCLUSION
As i have got a great opportunity to associate myself with such
a great organisation,
it was a matter of pride for me. the Coral Health Care Pvt. Ltd.
is well known food and bevrage company worldwide and is also
known for its good services. I have learned a lot in the plant. my
Executive Mr. rajkumar rai has helped me a lot in making my
project report in well mannered way. my topic of project was
"EMPLOYEE SATIFACTION" in which i have to find out how much the
associates are happy with his work environment and his job.
At last i find out in some conditions they are satissfied and in some
they are dissatisfied
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so in the lacuna areas the improvement is needed.i also find the
rules and regulation are properly followed and all the necessary
documents are maintained by the plant. Do today’s employers take
care about employee satisfaction level, as workforce surplus country
with poverty an critical problem. Basic employment is not reachable,
satisfaction is little faraway. The change is very much visible
employers today looking more quality and skilled employees who
can fulfill their work criteria, employment is increasing slowly.
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THANKS JAINPUR FOR COMPLETING ME THIS PROJECT
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Employee Satisfaction Level in Coral Health Care Pvt. LTD

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Coral Health Care Pvt. Ltd.

• INTRODUCTION OF CORAL HEALTH CARE

• INTRODUCTION OF EMPLOYEE SATISFACTION

• EMPLOYEE SATISFACTION IN CORAL HEALTH

CARE PVT. LTD.

The great aim of education is not only knowledge but also

the practical action. The knowledge of management is not

completed by only theory but the practical knowledge is essential.

We can co-relate the theoretical knowledge to the practical

knowledge with the help of "SUMMER TRAINING".

Keeping in view this fact the reputed management colleges

have been given the importance to the practical knowledge in their

syllabus. According to this policy- COLLEGE OF MANAGEMENT

STUDIES, KANPUR has given opportunity to me a management

student for practical knowledge in "CORAL HEALTH CARE PVT.

The basic aim of training is-

• To familiar with the industrial / Co. environments.

• To be aware what is happening in the fast growing professional

• To explore new field of interest.

Prior to present anything about the project I want to express

my sincere gratitude to all those scholars who have contributed in

I am highly indebted to my project guide Mr. KULVINDER

KUMAR (Manager HR) for leaving no stone unturned in providing

each and every detail, which I needed throughout the project.

I am also beholden to my faculty members and my colleagues

want to thanks to my family member for their support and

It will be matter of pleasure for me if the reader will draw useful

conclusion from the report.

SHIV KUMAR VERMA

INTRODUCTION OF CORAL HEALTH CARE

A Private Limited Company owned by Mr. Ram Kishore

Saxena (M.D) His special skills in financial management and

chartered accountancy is added advantage in quick growth of the

company. coral health care, located in the rich green region

Parwanoo, Himanchal Pradesh. engaged in the business of

manufacturing cosmetics and FMCG products. rich infrastructure

experienced professionals. CORAL HEALTH CARE PVT. LTD. is the

FMCG company that has captured a market of FMCG products and

other beverages. it has covered and expends volume, revenue and

profit. the season behind such success in a small period is due to

superior product range. high quality, high standard and integrity pf

the people are main objects.

Head quarter of CORAL HEALTH CARE PVT. LTD. holdings is in

Parwanoo, Himanchal Pradesh that is built in More than 35,000

Sq.Ft. manufacturing space. complex. its operation are expended in

hole countries. Around 1,500 employees are employed in seven

PRODUCTION CAPACITY (TPD)

HISTORY OF CORAL HEALTH CARE PVT. LTD.

Dr. S.K.Sarkar a renowned scientist & technocrat is

the Business Director of the company. Dr. Sarkar,

Ex-Chief chemist of Dabur India had also displayed

his skills & expertise in organizations like P&G,

many other renowned organizations of India & abroad.

Mr.S.C.Kumar, M.Tech (IIT) & MBA(Gold

Medalist) is the Vice President of the

organization. In his 18 years of service tenure, he

has gathered versatile & rich experience at

different critical positions in organizations like JK Tyres, Birla Tyres,

Vam Organics, Degussa AG & A.V.Birla Group.

"As our MD thinks, we believe to serve our nation by

generating good working environment and so as to give job

opportunity to the people those who believe our goal and