B ENJAMIN P.

K RUTKO
1345 Lakeland Avenue ♦ Lakewood, OH 44107 ♦  440-227-8130 ♦  bpkrutko@gmail.com
www.linkedin.com/in/benjamin-krutko-465ab11b

NON-PROFIT MANAGEMENT & SERVICE SPECIALIST

Community Services ♦ Legal Activities ♦ Case Management
Accomplished and results-driven Family Services Support Officer with extensive experience in government,
legal, and financial operations, a Bachelor's Degree in Political Science, and a history of working successfully
with diverse groups of people to provide ideal solutions to their legal, family, and community needs. Seeking a
challenging leadership, advocacy, or services position with reputable non-profit organization that will lead to
new long-term growth opportunities.
 Top-performing team player with outstanding legal and public relations expertise and a reputation
for effectively handling extremely high case loads and difficult clients in critical life situations.
 Superb relationship building skills and adept at collaborating with people from diverse backgrounds.
 Unparalleled work ethic; a proven track record of effectively handling extremely high caseloads and
intensive job duties on a full time basis while also attending school full time.
 Exceptional communication skills and strong proficiency with business technology and key industry
applications such as Microsoft Office.
 A demonstrated passion for making a difference in peoples' lives via in-person volunteer work and
through authoring informative publications that increase awareness on key public interest topics.

CORE SKILLS AND ABILITIES

 Criminal Justice
 Analytical Abilities
 Press Releases
 Conflict Resolution
 Interpersonal Skills
 Family Development
 Documentation & Data
 Government & Politics
 Intensive Negotiations
 Team Leadership
 Regulatory Compliance
 Process Improvement
 Legal Research
 Relationship Building
 Public Quality of Life

PROFESSIONAL EXPERIENCE
DEPARTMENT OF JOB & FAMILY SERVICES – Cleveland, Ohio (2014 - Present)
Support Officer – Office of Child Support (Cuyahoga County)
Currently managing all mission-critical legal and family support activities including legal research,
memoranda, citizen complaint resolution, legal problem analysis, regulatory compliance, and case/database
management. Also facilitating key meetings and leading collaborative efforts with other teams to develop new
agency policies, improve sensitive information security, and more effectively interpret state and federal laws.
Key Accomplishments
➢ Built a reputation for superb work ethic and multi-tasking abilities by seamlessly managing a load of
more than 1,000 cases, all labor-management liaison activities for over 220 AFSCME members, and
annual job placement for 100+ clients while also filing hundreds of legal orders at county courts.
➢ Boosted year-to-date collections by more than 16% through improved data analysis efforts.
➢ Slashed response times for client legal and financial inquiries to less than 24 hours.
➢ Maximized client outreach through collaborative group and one-to-one communications.
AREA TEMPS – Cleveland, Ohio (2010 - 2013)
Office Specialist
Tasked with efficiently processing confidential financial information covering financial statements, credit
records, operational reports, and other data while accurately handling hundreds of weekly calls and messages.
Key Accomplishments
➢ Streamlined numerous administrative and procedural processes which led to a significant rise in
team efficiency and informational accuracy.
 BENJAMIN P. KRUTKO – OTHER EXPERIENCE & VOLUNTEER SERVICE
DOLLAR GENERAL – Lakewood, Ohio (2013 - 2014)
Sales Associate
Managed all register and merchandise-stocking operations while ensuring that all merchandise was loaded and
unloaded properly prior to store opening.
Key Accomplishments
➢ Implemented new incentives that improved customer service and maximized the in-store customer
experience with locating any needed merchandise.
CITY YEAR – Cleveland & Akron, Ohio (2011 - 2012)
Corps Member
Oversaw all day-to-day activities of a cohort consisting of 16 at-risk students while focusing on building their
academic performance and long-term potential. Also handled behavior, attendance, and performance tracking
for each student during the academic year.
Key Accomplishments
➢ Increased community and local business participation by promoting and marketing community
events and other outreach activities, leading to a boost in financial and in-kind contributions.
ORGANIZING FOR AMERICA – Parma, Ohio (2010)
District Coordinator
Managed a variety of political wards focused on generating political information and other key data for
numerous candidates across a broad political spectrum.
Key Accomplishments
➢ Pioneered new and improved phone banks to help with volunteer recruitment and community
awareness.

INTERNSHIPS & STUDENT ACTIVITIES

UNITED STATES CONGRESS Summer Intern (2009)
STUDENT GOVERNMENT ASSOCIATION OF EDINBORO Parliamentarian Member (2008 - 2009)
PLANNED PARENTHOOD OF WESTERN PENNSYLVANIA Intern (2008)

FORMAL EDUCATION
Bachelor of Arts – Political Science
Minor in Communications
EDINBORO UNIVERSITY – Edinboro, Pennsylvania
Associate of Business Administration
EASTERN GATEWAY COMMUNITY COLLEGE – Steubenville, Ohio

CERTIFICATION & SPECIALIZED TRAINING

CPR, AED & First Aid Certified Federal Tax Information Certified
HIPPA Certification FLSA Certification
Diversity, Ethics, and Sexual Harassment Training Microsoft Office Suite Training

~ Completion of Client Services Training covering Libraries, Public Assistance, Abuse & Dependency ~

PROFESSIONAL AFFILIATIONS
Current Member of the Cleveland Leadership Center Onboard

Excellent References and Recommendations Available Upon Request