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ADL 16 Total Quality Management V4
Assignment A
1 .
what do you understand by Total Quality Management, what are the require
ments to implement TQM approach in an organization.
2 .
Explain, Philip B Crosby s contribution in the field of Quality Management
. How his ideas similar and different from ideas of Deming?
3 .
With the help of a practical example, explain how you will use control c
harts, also explain the guidelines you will follow to analyze and interpret the
results.
4 .
What is Benchmarking, what are the steps you will follow to implement Be
nchmarking in an organization.
5 .
Explain the role and importance of employees in implementing TQM in an o
rganization, what measure organization should take to deliver a certain level of
satisfaction to them?
6 .
You are working as a general manager of an organization, explain the var
ious steps you have to take for getting your organization certified for ISO 9000
:2000 or ISO 9000:2008 ?
7 .
what do you understand by the term work system, do you think improvement
of work system will eventually lead to implementation of TQM justify your answer.
8 .
nt?

With one example each, explain the seven basic tools of quality manageme

Assignment B
(Case Study)
A manufacturing plant make wind mill assemblies & can produce 50 units in a mont
h in two period of 15 days each ; following is the data for number of defects ar
ising per month.
Q 1 which control chart should be used for the above data and why?

Q 2 Make the appropriate control chart on a graph paper.

Q 3 Interpret the chart and give your recommendation. Whether the process is in
control or not?

Assignment C
Question No. 1
Who developed 14 points to guide companies in quality development?
Options
Genichi Taguchi
Joseph M. Juran
W.E. Deming
Kauro Ishikawa

Question No. 2
who is responsible for quality?
Options
production department
maintenance department
quality department
all the three
Question No. 3
Who is also known as Father of Quality Control?
Options
Joseph M. Juran
Kauro Ishikawa
W.E. Deming
Genichi Tagucchi
Question No. 4
With total quality perspective, employees is empowered to think and make recomme
ndations for which of the following?
Options
continual improvement
one time improvement
improvement after the production
incremental improvement
Question No. 5
zero defect planning requires total commitment of

.level management.

Options
top`
middle
lower
none
Question No. 6
.seeks to improve the quality of process outputs by identifying and removing the c
auses of defects
Options
Six Sigma
TQM
JIT
Error Reduction
Question No. 7
. and technological progress are key determinants of economic growth.
Options
Innovation
Invention
development
discovery

Question No. 8
.is not a process tools for TQM systems
Options
process flow analysis
histograms
plier
control charts
Question No. 9
..is used for projects aimed at creating new product or process designs
Options
DMADV
DMAIC
both of the above
none of the Above
Question No. 10
which is not the option applicable to the technology reference framework for adv
anced countries?
Options
labor is available in plenty at low rates
labor is scare
highly competitive economy
the defense needs
Question No. 11
which is technologically backward country?
Options
United States
U K
CHILE
INDIA
Question No. 12
Which set of international standard focusess on company's enviornment responsibi
lity?
Options
ISO 9000
ISO 9001
ISO 14000
ISO 9002
Question No. 13
While the terminology and expressions are
Options
different
same
equal
similar
Question No. 14
Whis is not a process tools for TQM systems?

Options
check shhets
pareto analysis
cause and effect diagrams
spanner
Question No. 15
. drives business innovation and incubation in domains outside current core
Options
Business
Business
Business
Business

Development
growth
environment
class

Question No. 16
.. is the process of causing a system variable to conform to some desired value.
Options
Control
feedback
Design
none of the above
Question No. 17
A
.. is a technology that has been in use for long enough that most of its initial f
aults and inherent problems have been removed or reduced by further development.
Options
crude technology
process technology
mature technology
Immature technology
Question No. 18
A
..is an interconnection of components forming a system configuration that will pro
vide a desired system response.
Options
Design system
Control system
MIS
DSS
Question No. 19
A business strategy in which tasks are done in parallel considering every aspec
t of a product's development process is known as
....engineering.
Options
Concurrent
conducive
conjugative
conclusive
Question No. 20
which is not correct for the statement 'alternative technology is at the heart o
f development process'
Options

to
to
to
to

mitigate man's misery

remove or reduce poverty
create unemployment
improve quality of life and to make man self reliant

Question No. 21
which is not correct for the value of human dignity?
Options
dignity comes from self-competence
self confidence
self-reliance
worries for good health
Question No. 22
which is not part of technique?
Options
a tool
machine
method
process, which makes the solution difficult

Question No. 23
which is not related to management of technology?
Options
technology
management
technology
management

selection
of technology options
absorption
of office of technology department

Question No. 24
which is not the elements of TQM system?
Options
leadership
communication
measurement
detentions
Question No. 25
Any process that comes ito physical contact with the product that will be delive
red to an external customer is .
Options
Production process
Business process
Both of the above
none of the above
Question No. 26
appropriateness of a technology can be measured in terms of
Options
specific social referants
economic referants

..

cultural referants
Question No. 27
Assured quality is necessary for building customer confidence
Options
correct
correct to some extent
correct to great extent
incorrect
Question No. 28
at the time of making an purchase agreement with a vendor, what is important to
mention about inspection?
Options
the characteristics of the product that are to be inspected
the tolerances that would be allowed
the reputation of the vendor
1 & 2 both
Question No. 29
which is incorrect?
Options
technology
technology
technology
technology

has a cost
has a life cycle
involves risks
does not have gestation period

Question No. 30
which is incorrect?
Options
importing technology is a short cut
imported technology provides technology suitable to the environment of the coun
try where the same is in use
imported technology is always less costly
imported technology is not based on the requirements of local region
Question No. 31
which is not a factor for a good technology?
Options
local problem solvig capability
creating more waste
saves energy
cost reduction
Question No. 32
which is not a problem in acquiring technology?
Options
correct quality
correct quantity
effective utilization of the technology
availability of manpower to use the technology

Question No. 33
which is not a production factors in consideration of a technology?
Options
labour intensive
low capital
capital saving
religious harmony
Question No. 34
Deming's approach requires an organization-wide cultural

....

Options
transfer
transport
transformation
formation
Question No. 35
Deming's focus was on
Options
Leaders
Factories
Employees
Supervisors
Question No. 36
developing an energy efficient car is .
Options
technology development
technology implementation
technology improvement
a programme for development of small size cars
Question No. 37
development of man does not mean
Options
increasing his resourcefulness
to be self competent
live in harmony
poverty
Question No. 38
development of technological capabilities does not include

..

Options
engineering capabilities
manufacturing capabilities
political will power
capabilities in erection and commissioning of industrial projects and system
Question No. 39
evaluation of cost of quality is a programme to identify the price of non-confor

mance and the price of conformance

Options
correct
correct to some extent
correct to great extent
incorrect
Question No. 40
Following are used in six sigma
Options
black belt
green belt
both black belt and green belt
none of the Above

all the three

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