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Global School Project Management

SSM_GSPM_04 Self-evaluation

Friday, 6 September 2013, 11:49 PM

Friday, 6 September 2013, 11:51 PM

1 min 50 secs

10

Marks

10.00/10.00

Grade

100.00 out of a maximum of 100.00

The most important skill for a Project manager to have is:

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Select one:
a. Good administrative skills.
b. Good planning skills.
c. Good client-facing skills.
d. Good communication skills.
Keep in mind that a great project manager is the one with good communication
skills. According to PMIs standards, a project manager should spend more than
90% of his or her time on communications. The other skills (options A, B and C)
are also important to have. However, the question is asking for the MOST
important one of all. Therefore, option D is the correct answer.
The correct answer is: Good communication skills.

Question 2
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Frank and Maria are having a conversation about the main output coming
from their activities regarding the identify stakeholders process. They
notice that they have a document with details about identification
information, assessment information and stakeholder classification.
What document are they referring to?
Select one:
a. Project Management Plan.
b. Project Communications Plan.
c. Stakeholder Register.
d. Resource Breakdown Structure.
The main output of the identify stakeholders process is the Stakeholder Register.
This contains all details related to the identified stakeholders including, but not
limited to identification information, assessment information and stakeholder
classification. Option A, B and D are incorrect ones.
The correct answer is: Stakeholder Register.

Question 3
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Finished

The multi phase software project Robert is working on has people

located globally. The Project is behind Schedule, but under Budget
according to the latest status report. On the other hand, the team has
been dificult to manage for different reasons. Under these
circuntances, what does Robert as a PM need to apply with his team?

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Select one:
a. He needs to develop a new Schedule to bring the Project back on track.
b. He needs to develop a communication plan to integrate the team.
c. He should not do anything. The Project is under Budget.
d. He should get help from first line softwares manager.
Even though the project is behind Schedule, this is not real problem Robert is
dealing with. Notice that Robert as a PM has some problems to be addressed
with his team, and for that reason, his soft skills will be quite important.
Therefore, to work on a communication plan in order to integrate the team is the
best answer to the question.
The correct answer is: He needs to develop a communication plan to integrate
the team.

Question 4
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Marie is a Project manager who is involved in a meeting with the

customer discussing very important topics about the scopes
requirements. After the customer makes a statement, Marie carefully
reformulates and restates the message back to them with some critical
key points to analyze. What is she practicing in this example?
Select one:
a. Listening & negotiating skills.
b. Project face to face managements approach.
c. Professional courtesy.
d. Passive listening.
Control stakeholder engagement is the process of monitoring overall project
stakeholder relationships and adjusting strategies and plans for engaging
stakeholders. Even though options B and C may look right, they are not an
example of what Marie is practicing in the example. She is more focus on
listening to what the customer needs about the scopes requirements and
negotiating the best approach. Option A is the correct answer.
The correct answer is: Listening & negotiating skills.

Question 5
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Linda, a new Project Manager for a medical company, needs to choose

the right process required to identify the people, groups, and
organizations that could impact or be impacted by the Project. Linda
should look for:
Select one:
a. Project Scope Management.
b. Project Communications Management.
c. Project Integration Management.
d. Project Stakeholder Management.
Project stakeholder management includes the processes require to identify the
people, groups or organizations that could impact or be impacted by the project,
to analyze stakeholder expectations and develop management strategies.
Options A, B and C are incorrect.
The correct answer is: Project Stakeholder Management.

Question 6
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Angela and Patricia are leading a complex TeleCom Project for a local
company. They are working on tools and techniques for identifying
stakeholders. Which of the following is NOT a model for stakeholder
analysis:
Select one:
a. Power-Interest.
b. Power-Influence.
c. Influence-Impact.
d. Leadership-Ability.

Options A, B and C are all classification models used for stakeholders analysis.
Option D is not a classification model, it is a soft skill a good project manager
should have to manage his or her project accordingly. Therefore, option D is the
correct one. You need to read carefully the question and make sure you
understand what is being asked.
The correct answer is: Leadership-Ability.

Question 7
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Jack is an experienced project manager for a Goverment organization.

He wants to know when the right time will be for identifying his
stakeholders for his new assigment. The best time to identify the
stakeholders should be:
Select one:
a. Early in the Project to analyze their levels of interest.
b. Later in the Project to find out if they are happy with the results.
c. This type of Project does not require the PM to identify stakeholders.
d. Stakeholders can be identified at any time.
It is important to keep in mind that stakeholders can be identified at any time
during the project life cycle. However, the question is asking for the best time to
identify stakeholders. The early we can identify the stakeholder, the better it is.
This way we can be able to analyze and document relevant information regarding
their interests, involvement, interdependencies, influence, and potential impact on
project success. This is the reason why option A is the answer. Options B and C
are incorrect statements.
The correct answer is: Early in the Project to analyze their levels of interest.

Question 8
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John is managing a complex projet in China. He is learning the culture

and also taking some courses in order to learn some basic chinese. He
has also been in several other countries working with a variety of
stakeholders. To better communicate his ideas with his team, which of
the following techniques is the most effective one?
Select one:
a. Instant messaging.
b. Face-to-face communication.
c. E-mail.
d. He does not need to communicate with his team. The Project coordinator
can do so.
John is learning a new language in another country. Imagine how hard will be to
write a message or send an email for him. Therefore, options A and C are not
correct. The information provided is not saying anything about a project
coordinator who can be able to communicate with Johns team. Option D is
incorrect. The only one that can help John to express his ideas, concerns,
suggestions, questions, among others, is to be face to face with his team. Option
B is the correct answer.
The correct answer is: Face-to-face communication.

Question 9
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Your latest review of the Project status shows it to be more than three
week behind Schedule and with a CPI of 0,75. In addition, it has been
noticed tha both risks and issues have been increased recently. You
are require to communicate this to the customer. This message should
be:
Select one:
a. Formal and written.
b. Informal and written.
c. You do not need to communicate how bad the Project is.
d. Informal and verbal.
Under the circumstances provided, it is important to communicate and work with
stakeholders to meet their needs-expectations, address issues as they occur,

and Foster appropriate stakeholder engagement in project activities throughout

the project life cycle. Therefore, a good project manager must take the data
affecting the project and in a formal written document be able to raise the risks
and issues with potential alternatives to bring the project back on track. This
message can not be informal nor verbal. Option C is incorrect because you
always have to communicate project progress.
The correct answer is: Formal and written.

Question 10
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James is a new Project coordinator for an IT local organization. He wants

to know which process group is the control stakeholder engagement
located. The answer to his question is:
Select one:
a. Closing process group.
b. Planning process group.
c. Executing process group.
d. Monitoring & Controlling process group.
Control stakeholder engagement is part of the monitoring and controlling process
group. The key benefit of this process is that it will maintain or increase the
efficiency and effectiveness of stakeholder engagement activities as the project
evolves and its environment changes. Options A, B and C are not correct.
Therefore, the correct answer is option D.
The correct answer is: Monitoring & Controlling process group.

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Global School Project Management

SSM_GSPM_04 Evaluation Unit 2

Friday, 6 September 2013, 11:53 PM

Saturday, 7 September 2013, 12:01 AM

8 mins 32 secs

10

Marks

10.00/10.00

Grade

100.00 out of a maximum of 100.00

Alicia is junior project manager for a software development company.

She needs to know which document may contain information about
stakeholders in general, including influence and expectations. Alicia
should go for:
Select one:
a. Risk Register doc
b. Statement of Work doc
c. Stakeholder Register doc
d. Final version of the Project Plan doc
PMBoK 13.1.3.1 The only option Alicia should go for is the Stakeholder Register
document in order to understand stakeholders influence and expectations on her
project. Option A is about risk management, option B is referring to the SOW,
and option D is talking about the project plan which contains information about all
the other processes and knowledge areas of the project. Therefore, C is the
correct answer.
The correct answer is: Stakeholder Register doc

Question 2
Correct

As a project moves though its life cycle, the project managers style
should change from:

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Select one:

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a. Directing to coaching to supporting to delegating

b. Problem solving to persuading to participating to coaching
c. Problem solving to autocratic to forcing to delegating
d. Leadership style should not change
PMBoK 9.3.2 Read the options available carefully. The question is asking for the
mangers style while managing the project. Once the project starts, the project
manager needs to direct his or her team to understand the objectives to be
delivered. Also, he or she needs to spend time coaching the group so they can
work on their activities accordingly. Finally, the project manager supports the
work done by the team and delegates some last project activities to some of his
or her key players among the group. Option A is the correct answer.
The correct answer is: Directing to coaching to supporting to delegating

Question 3
Correct

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Tony is managing a multi phase project for his company. He needs to

determine some main outputs from the control stakeholder

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engagements process. Tony should choose:

Select one:
a. Change requests and project charter
b. Project charter and work performance information
c. Work performance information and project management plan updates
d. Project management plan updates and industry groups
PMBoK 13.4.3 You need to know the inputs, tools & techniques and outputs from
the PMBOKs processes. Under the control stakeholder engagements process,
the outputs Tony may choose are: work performance information, change
requests, project management plan updates, project document updates and
organizational process assets updates. Option C is the correct answer. Options
A, B and D have wrong outputs.
The correct answer is: Work performance information and project management
plan updates

Question 4
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Luisa manages a large project under a lot of pressure from the

customer. The project has 50 stakeholders in four different regions.
She knows that the stakeholders analysis is important because:
Select one:
a. Stakeholders located in two different regions may speak different
languages.
b. Gaps between the current and desired stakeholders engagement can be
identified
c. The customer needs to be less informed
d. The project charter was not approved with the correct members
PMBoK 13.1.2.1 Stakeholder analysis is a technique of systematically gathering
and analyzing quantitative and qualitative information to determine whose
interests should be taken into account throughout the project. Also helps to
identify gaps between the current and desired stakeholders engagement. Option
B is the correct answer. The others ones do not represent a valid solution to the
question.
The correct answer is: Gaps between the current and desired stakeholders
engagement can be identified

Question 5
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For a manufacturing project Norman is working on, he wants to know

which tools and techniques he may use for planning stakeholder
management purposes. Norman should use:
Select one:
a. Earned value management and stakeholder register
b. Expert judgement and stakeholder register
c. Earned value management and meetings
d. Meetings and analytical techniques
PMBoK 13.2 You need to know the inputs, tools & techniques and outputs from
the PMBOKs processes. Under the plan stakeholder management process, the
tools and techniques use are: Expert judgment, meetings and analytical
techniques. Option D is the only one correct.
The correct answer is: Meetings and analytical techniques

Question 6
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A Project manager is holding a meeting with stakeholders related to the

status of a large Project for constructing a new highway in crowed city.
The project has a CPI of 1.2 and the SPI of 1.3. However, the manager is
going to have to deliver the message to the stakeholders that a crucial
quality test has failed. What kind of communication does this meeting
represent?
Select one:
a. Formal verbal.

b. Informal verbal.
c. Paralingual.
d. Non-verbal.
PMBoK 13.3.2.1 Keep in mind that communication is a powerful tool project
managers need to use on a daily basis. Notice that the project manager is setting
up a meeting to discuss about the quality test that failed. Normally, he or she will
just call his or her team to participate (have some conversations) on the meeting.
Therefore, B is the correct answer. The question does not show main concerns
about progress done, so a formal verbal communication is not required, option
A. Paralingual is the pitch and tone of voice used to convey a message, option
C. Non verbal is base on physical mannerisms, option D, which is incorrect.
The correct answer is: Informal verbal.

Question 7
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Marcus is an experience project manager working for an chemistry

company. He is responsible to lead a team of 65 stakeholders. What is
the traditional graphical way to display a reporting structure among
project team members?
Select one:
a. Text-oriented role description
b. Flowchart
c. Hierarchical-type charts
d. Matrix based responsibility chart
PMBoK 9.1.2 It is important to organize in a graphical chart positions and
relationships of the stakeholders. The objective is to ensure that each work
package has an unambiguous owner and that all team members have a clear
understanding of their roles and responsibilities. Option C is the correct answer.
Options A, B and D are used for other process purposes.
The correct answer is: Hierarchical-type charts

Question 8
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A project for a Government Organization is ready to be approved. You

have been selected to be the project manager and responsible to
achieve the projects goals. Managing stakeholders expectations
through negotiation and communication is a key success factor. What
inputs do you need to manage stakeholder engagement?
Select one:
a. Stakeholder management plan and communications management plan
b. Interpersonal skills and change log
c. Communications management plan and Interpersonal skills
d. Interpersonal skills and the stakeholder management plan
PMBoK 13.3.1 You need to know the inputs, tools & techniques and outputs from
the PMBOKs processes. Under the manage stakeholder engagement plan, the
input to this process are: Stakeholder management plan, Communication
management plan, Change log and the Organizational process assets. Option A
is the only one correct. Notice that options B, C and D have Interpersonal skills
as one of the inputs for this process. This is not correct. Interpersonal skills is
one of the tools and techniques used for the manage stakeholder engagements
process, however.
The correct answer is: Stakeholder management plan and communications
management plan

Question 9
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You are a project manager who has been brought in to manage an

ongoing project with high levels of conflict. Base on your experience,
team members are probably under high levels of stress due to:
Select one:
a. A lot of rain causing the team members to worry about bad traffic.
b. Too much paper work to be done
c. Team members personality that produce under constant stress

d. Priority of work issues

PMBoK 13.3.2.2 This one is a great example of what a project manager has to
deal with on a regular basis. The project has stakeholders with different kind of
interests and priorities. Therefore, conflicts will always be there for you to
confront. Options A and B do not have any correlation to the real situation.
Team members personality, option C, does not always produce stress among
stakeholders. Option D, priority of work issues, is always one of the main
reasons stakeholders having high levels of stress to deal with. The project
manager should be the one prioritizing work activities and coordinating the
solution of the projects issues. Option D is the correct answer.
The correct answer is: Priority of work issues

Question 10
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Arnold works for a medical device company as a project manager. His

project is in the middle of the executing processes when Rita
(stakeholder) suggests a major new change. At the same time, Edwin
(another stakeholder) discovers that a major work package was not
completed because a team members boss moved him to another
Project. Which of the following is the best person for Arnold to talk to
about these issues?
Select one:
a. The team.
b. Senior management.
c. The customer.
d. The sponsor.
PMBoK 13.3 The team has to be focus on their activities to be accomplished, so
Arnold does not have to talk to his team about the issues. Option A is not
correct. Senior management could be a possibility but Arnold must find first his
main contact person to solve the projects issues. Management will not be his
first approach. Option B is not correct. The customer will not be his best option.
The customer needs solutions for his or her problems. Option C is not correct.
Arnold must talk to the sponsor to analyze-balance priorities and get resources to
work on the project. Therefore, option D is the correct one.
The correct answer is: The sponsor.

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Global School Project Management

SSM_GSPM_04 Evaluation Unit 3 Part 1

Saturday, 7 September 2013, 12:03 AM

Saturday, 7 September 2013, 12:09 AM

5 mins 41 secs

10

Marks

10.00/10.00

Grade

100.00 out of a maximum of 100.00

Paul is a project coordinator learning project management activities for

his company. He is dealing with some scope management tasks. Which
of the following is NOT part of the scope baseline?
Select one:
a. The requeriments documentation
b. The project scope statement
c. The work breakdown structure
d. The WBS Dictionary
PMBok 5.3 A is the only choice that is not part of the scope baseline. It is used to
help create the baseline, BUT is NOT part of if. Option A is the correct answer.
Options B, C and D represent the three components of the scope baseline.
The correct answer is: The requeriments documentation

Question 2
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You are managing a complex electro mechanical project for an important

corporation. Which of the following statements is false regarding a work
breakdown structure (WBS)?
Select one:
a. Activities should be arranged in the sequence they will be performed
b. Every tem should have a unique identifier
c. The WBS represents 100% of the work that will be done on the project
d. Each level of a WBS provides progressively smaller representations
PMBok 5.4 You do not tackle activity sequencing as part of the work breakdown
structure. That part comes later. Therefore, option A is the correct one. Options
B, C and D are true statements regarding the WBS concepts.
The correct answer is: Activities should be arranged in the sequence they will be
performed

Question 3
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Finished

Frank has taken over as project manager for a medical device company
that is completing the design phase, however, change requests that
affect the requirements are still pouring in from several stakeholders.
Which of the following would have been MOST helpful in this situation:
Select one:
a. A project sponsor who is involved in the project

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b. A well-defined requirements management plan

c. A change control board
d. A change evaluation system
PMBok 5.6 This one is tricky. If you missed it, do not feel bad. The reason B is
correct is that the requirements management plan contains a plan for how
changes will be handled. If too many changes are pouring in, it is likely that the
requirements management plan was NOT well defined. Option A is incorrect
because it is not the sponsors role to control changes. Option C is incorrect
because if the change control board exists on the project, it only evaluates
changes. Option D is incorrect since the change evaluation system is a made up
term not found in PMIs processes.
The correct answer is: A well-defined requirements management plan

Question 4
Correct

In Project Scope Management, requirements documentation is an input

of all processes listed, EXCEPT:

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a. Define Scope
b. Create WBS
c. Validate Scope
d. Plan Scope Management
PMBoK 5.1.1 You need to read the question carefully. Also, you need to know
the inputs, tools & techniques and output from the project scope management
knowledge area. Requirement documentation will be an input of the Define
Scope process, Create WBS process, Validate Scope process and Control
Scope process. However, Requirement documentation is NOT an input of the
Plan Scope Management process. Therefore, option D is the correct answer.
The correct answer is: Plan Scope Management

Question 5

What is the main function of the project sponsor?

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Select one:
a. To help manage senior management expectations
b. To be the primary interface with the customer
c. To fund the project and formally accept the product
d. To help exert control over the funtional managers
PMBoK 5.1 It is the sponsors job to pay for the project and to accept the
product. Choice A is really the project managers job. It is also for choice B.
Option D is not a function of the sponsor. If more control were needed over the
functional managers, that would be the role of the senior management.
The correct answer is: To fund the project and formally accept the product

Question 6
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John has been promoted to be a project manager. The company already

has a Project Management Office to manage all strategy programs. John
wants to know more about the scope management process. The project
scope statement should contain:
Select one:
a. The work packages for the project
b. A high level description of the scope
c. The level of effort associated with each scope element
d. A detailed description of the scope
PMBok 5.4 The project scope needs to include a detailed description of the
scope of work to be performed. Choice A is incorrect as the WBS is created later
as part of the Create WBS process. B is tricky, but it is incorrect. The preliminary
scope statement contains a high level description of the scope, but the project
scope statement is detailed. C is incorrect because the level of effort is estimated
after the scope has been defined.

The correct answer is: A detailed description of the scope

Question 7
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Luisa, project manager for a marketing company, fails to obtain from team
members adequate information on their percent of work completed.
Team members claim they do not know exactly what to do and therefore
cannot measure their percent of work completed. This is an example of:
Select one:
a. Lack of the project scope statement
b. Lack of cooperation from team members
c. Lack of the work breakdown structure
d. Lack of clarification meetings on the work
PMBoK 5.3 This one is not hard if you read it carefully. Correct answer is C.
Keep in mind that the WBS is a hierarchical decomposition of the total scope of
work to be carried out by the project team to accomplish the project objectives
and create the required deliverables. If the WBS does not exist, problems like the
ones mentioned on the question will be part of project managers daily activities.
The correct answer is: Lack of the work breakdown structure

Question 8
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A scope change was requested by a project stakeholder under the

telecoms project. The Change Control Board has carefully analyzed the
request and decided to reject it. David, the project manager, was upset
with that decision. What is David supposed to do?
Select one:
a. Support the stakeholder and ask the board for explanations
b. Record the change request and its corresponding result
c. Advise the board to create more flexible rules for approving changes
d. Tell the stakeholders that he will ensure approval of the next request
PMBok 5.6 The project manager should document data coming from any
changes applied to the project as well as its results. B is the best option. Option
A is incorrect because the project manager has to respect the Change Control
Boards final decision. The project manager should not advice the board to be
more flexible with changes the project may have (option C). Option D is also
incorrect because the project manager cannot ensure to stakeholders that a
future request will be approved.
The correct answer is: Record the change request and its corresponding result

Question 9

Creating the project scope statement is part of which process?

Correct
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Select one:
a. Project Scope Management
b. Collect Requirements
c. Define Scope
d. Verify Scope
PMBok 5.3 The project scope statement is created as part of the Define Scope
process. Option A is incorrect because it is the name of the knowledge area and
not a process. Option D represents a monitoring and controlling process, which
usually results in outputs such as change requests but never planning
documents.
The correct answer is: Define Scope

Question 10

The most important part of Validate Scope is:

Correct
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Select one:
a. Gaining formal acceptance of the project deliverables from the customer

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b. Checking the scope of the project against stakeholder expectations

c. Verifying that the project came in on time and on budget

d. Verifying that the product met the quality specifications from the quality
management plan
PMBok 5.5 It is important to understand the processes and their inputs as well
as outputs. Whereas all of these choices may be important, the only one that it is
listed as part of Validate Scope is to get customer acceptance of the product.
Options B, C and D may be done during the project, BUT they are not part of the
Validate Scope process.
The correct answer is: Gaining formal acceptance of the project deliverables from
the customer

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Global School Project Management

SSM_GSPM_04 Evaluation Unit 4

Saturday, 7 September 2013, 12:19 AM

Saturday, 7 September 2013, 12:21 AM

1 min 29 secs

10

Marks

10.00/10.00

Grade

100.00 out of a maximum of 100.00

Maria works as a project for an IT organization. Her project is complex

and has stakeholders located in three continents. She has been
managing projects like this one for several decades. Which of the
following activities is Maria going to do FIRST?
Select one:
a. Creation of the requirements documentation
b. Creation of the WBS
c. Creation of the activity list
d. Creation of the scope baseline
PMBok 5.2 The requirements documentation is typically created quite early on
the project. In this case it would be created well before options B, D and C
respectively.
The correct answer is: Creation of the requirements documentation

Question 2
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Roy, the project manager for an automobile industry, is breaking the

work down so that the scope is clearer and more manageable. Roy
intends to present the results as a hierarchy tree structure. To what
extent must Roy break it down?
Select one:
a. Physical areas of the plant
b. Activity list
c. Schedule activities
d. Work packages
PMBoK 5.3 Keep in mind that the WBS is primarily constructed through
decomposition, the practice of braking down deliverables (product features,
characteristics, or attributes) into progressively smaller pieces. This process
continues until the deliverables are small enough to be considered work
packages. The other options are incorrect.
The correct answer is: Work packages

Question 3
Correct
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Finished

For a software project Phillip is working on, he wants to use a tool to

control scope. Which of the following tools is the right one for Phillip to
take?
Select one:

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a. Decomposition
b. Paretto analysis
c. Variance analysis
d. Interviews
PMBok 5.2 Variance analysis is the tool to control scope. Options A, B, and D
are different tools to use on other project management processes.
The correct answer is: Variance analysis

Question 4
Correct

All of the following options are NOT tools or techniques of the Define
Scope process, except:

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a. Decomposition
b. Product analysis
c. Scope statement
d. Stakeholder register
PMBoK 5.2.2 Define scope is the process of developing a detailed description
of the project and product. The tools used in this process are: Expert judgment,
Product analysis, Alternatives generation and Facilitated workshops. Therefore,
option B is correct.
The correct answer is: Product analysis

Question 5
Correct
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Flag question

The project manager and the customer on a project are meeting together
to review the product of the project against the documented scope.
Which tool would be MOST appropriate to use during this meeting?
Select one:
a. Verification analysis
b. Inspection
c. Gap analysis
d. Feature review
PMBok 5.5 The project manager and customer are involved in the validate
scope process, and the tool used here is inspection. A, C and D are not
documented as part of the processes.
The correct answer is: Inspection

Question 6
Correct
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Flag question

The product you have delivered has been reviewed carefully against the
scope and is now being brought to the customer for formal acceptance.
Which process is the project in?
Select one:
a. Validate Scope.
b. Audit Scope
c. Close Scope
d. Control Scope
PMBok 5.5 The customer accepts the scope of the product in Validate Scope.
The correct answer is: Validate Scope.

Question 7
Correct

All of the following project management processes are related to the

project scope, EXCEPT:

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a. Define Scope
b. Define Activities

c. Create WBS
d. Collect Requirements
PMBoK 5.1 Project scope management includes the following processes: Plan
scope management, Collect requirements, Define scope, Create WBS, Validate
scope and Control scope. Define activities (option B) is part of the Time
Management Process. Therefore, the correct answer to the question.
The correct answer is: Define Activities

Question 8
Correct
Mark 1.00 out of
1.00
Flag question

You are working with stakeholders, using a Nominal Group Technique to

help promote creativity. Which choice represents the MOST likely
results of your work?
Select one:
a. The requirements documentation and the project scope statement
b. The requirements documentation and the requirements management plan
c. The work breakdown structure and the WBS dictionary
d. Accepted deliverables and change requests
PMBok 5.2 This is a tricky one. The Nominal Technique is a method used to
promote creativity in the Collect Requirements process, and the two outputs that
match that process are the requirements documentation and the requirements
management plan.
The correct answer is: The requirements documentation and the requirements
management plan

Question 9
Correct
Mark 1.00 out of
1.00
Flag question

For your new medical project, a team member has asked you which
document contained detailed descriptions of work packages. What must
you have shown that member?
Select one:
a. Project scope statement
b. WBS Dictionary
c. Scope management plan
d. Activity list
PMBoK 5.3.3.2 The WBS dictionary is a document that provides detailed
deliverable, activity, and scheduling information about each component in te
WBS.
The correct answer is: WBS Dictionary

Question 10
Correct

The WBS can be better expressed as an effective aid to communication

among the:

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a. Project team
b. Project manager and team
c. Project customer and manager
d. Project stakeholders
PMBoK 5.3 The WBS is a communication tool to be used among stakeholders.
Notice that stakeholders mean the team, managers, and even customers. The
correct answer is option D.
The correct answer is: Project stakeholders

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Global School Project Management

SSM_GSPM_04 Evaluation Unit 5

Friday, 6 September 2013, 10:20 PM

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Finished
Friday, 6 September 2013, 10:26 PM

6 mins 9 secs

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Marks

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Grade

100.00 out of a maximum of 100.00

Correct

You are a new project manager assigned to a troubled manufacturing project that
is 20% into the planning phase. What is the FIRST thing you should do?

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a. Hold a meeting to assess project status.

b. Stop all tasks until a new approved project charter is established.
c. Review the project charter and supporting documents, including the
current teams status report.
d. Close the project; it has no chance of succeeding.
Answer: C Closing the project is not the best approach. Neither is stopping all
tasks until a new approved project charter is established. According to the best
practices learned so far, the first and best option is C.
The correct answer is: Review the project charter and supporting documents,
including the current teams status report.

Question 2

Which of the following is NOT contained in the scope baseline?

Correct
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Select one:
a. The project scope statement
b. The project scope management plan
c. The work breakdown structure
d. The WBS dictionary
Answer: B The scope baseline represents the documented scope once it has
been defined and is under control. The three primary ingredients of the scope
baseline are the scope statement, the WBS, and the WBS dictionary. The scope
management plan is not part of the scope baseline.
The correct answer is: The project scope management plan

Question 3
Correct

What is the traditional way to display a reporting structure to project team

members?

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a. Text-oriented role descriptions

b. Flowcharts
c. Hierarchical-type charts

17 18 19 20 21 22 23 24
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d. Matrix-based responsibility charts

Answer: C A Hierarchical-type organizational chart can clearly define roles and
reporting relationships within a team.
The correct answer is: Hierarchical-type charts

Question 4
Correct

As a project moves though its life cycle, how should the project managers style
should evolve?

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a. From directing to coaching to supporting to delegating

b. From problem solving to persuading to participating to coaching
c. From problem solving to autocratic to forcing to delegating
d. Leadership style should not change
Answer: A This one is difficult. Do not feel bad if you got it wrong. However, let
me help you understand why choice A is the correct one. At the very beginning,
the project manager has to make most of the decisions, so they are acting more
as a director for the team. Next, the team starts working with the project manager
listening to his or her instructions. He or she is now coaching the team. The
team then begins to produce the deliverables and the project manager is there to
support them. Finally, the team takes off and performs on its own, with the
project manager delegating authority for decision making.
The correct answer is: From directing to coaching to supporting to delegating

Question 5
Correct
Mark 1.00 out of
1.00
Flag question

You have taken over as project manager for a data warehouse project that is
completing the design phase. However, change requests are still pouring in from
many sources, including your boss. Which of the following would have been
MOST helpful in this situation?
Select one:
a. A project sponsor who is involved in the project
b. A clearly defined scope management plan
c. A Change Control Board
d. A change evaluation system
Answer: B This one is tricky. If you missed it, don't feel bad. The reason B is
correct is that the scope management plan contains a plan for how changes will
be handled. If too many changes are pouring in, it is likely that the scope
management plan was not well defined. A is incorrect because it is not the
sponsor's role to control change. He or she is paying you to handle that. C is
incorrect because if the Change Control Board exists on your project, it only
evaluates changes. D is incorrect since the change evaluation system is a
made-up term not found in PMI's processes.
The correct answer is: A clearly defined scope management plan

Question 6
Correct
Mark 1.00 out of
1.00
Flag question

Jackie is a new project manager for a government organization. She wants to

know when the right time will be for identifying the stakeholders for her new
assignment. When is the BEST time to identify the stakeholders?
Select one:
a. Early in the project to analyze their levels of interest.
b. Later in the project to find out if they are happy with the results.
c. This type of project does not require Jackie to identify stakeholders.
d. Stakeholders should be identified as part of the Monitoring process group.
Answer: A Remember to identify the project stakeholders early on in order to
manage their expectation as well as risks. Option C is totally wrong. Every
project requires the Stakeholder Identification process.
The correct answer is: Early in the project to analyze their levels of interest.

Question 7
Correct

Within the project management context, what is the RAM structure used to
define?

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a. Random access memory

b. Rapid assignment methodology
c. Responsibility assignment matrix
d. Reliability and maintainability
Answer: C The correct option is C. The other choices are made-up terms.
The correct answer is: Responsibility assignment matrix

Question 8

What are the three major types of communication?

Correct
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Select one:
a. Written, verbal, and nonverbal
b. Upward, downward, and lateral
c. Written, verbal, and graphic
d. Written, formal letter, and email
Answer: A Remember that based on what we have read, the major types of
communication are the ones in option A. The other choices are incorrect.
The correct answer is: Written, verbal, and nonverbal

Question 9
Correct
Mark 1.00 out of
1.00
Flag question

Patricia is leading a finance project for a global company. She is working on tools
and techniques for identifying stakeholders. Which of the following is NOT a
model for stakeholder analysis?
Select one:
a. Power-Interest
b. Power-Influence
c. Influence-Impact
d. Leadership-Ability
Answer: D It is important to keep in mind the main tools and techniques that
every process has. We are reviewing the Identify Stakeholder process, which
uses all of the models above except for D.
The correct answer is: Leadership-Ability

Question 10
Correct

The project has completed the Execution process, and now it is time for the
product of the project to be accepted. Who formally accepts the product?

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a. The project team and the project coordinator

b. The quality assurance team, senior management, and the project
manager
c. The sponsor, the key stakeholders, the project manager, and the
customer
d. The project manager, senior management, and the Change Control Board
Answer: C The project manager verifies the product along with the key
stakeholders, the sponsor, and the customer. The other options are incorrect.
The correct answer is: The sponsor, the key stakeholders, the project manager,
and the customer

Question 11
Correct

Which of the following statements regarding a work breakdown structure is

FALSE?

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a. Activities should be arranged in the sequence they will be performed.

b. Every item should have a unique identifier.
c. The work breakdown structure represents 100% of the work that will be
done on the project.
d. Each level of a work breakdown structure provides progressively smaller
representations of the work.
Answer: A You don't tackle activity sequencing as part of the work breakdown
structure. That part comes later. The WBS has no particular sequence to it, not to
mention that it is not decomposed by activity level. B is incorrect since not every
WBS element has a unique identifier. C is incorrect since the WBS is the
definitive source for all of the work to be done. Remember, if it isn't in the WBS, it
isn't part of the project. Choice D is incorrect because the WBS is arranged as a
pyramid with the top being the most general, and the bottom being the most
specific. The lowest level of the WBS would also be the smallest representation of
work.
The correct answer is: Activities should be arranged in the sequence they will be
performed.

Question 12
Correct
Mark 1.00 out of
1.00
Flag question

You are a project manager who has been brought in to manage an ongoing
project with high levels of conflict. Based on your experience, team members are
probably under high levels of stress due to which factor?
Select one:
a. A lot of rain causing the team members to worry about bad traffic
b. Too much paperwork to be done
c. Other team members personalities that produce constant stress
d. Priority of work issues
Answer: D Although interpersonal relationships can cause conflict within a team;
the priority of work issues is the primary source for project conflict.
The correct answer is: Priority of work issues

Question 13

Which of the following is the most important part of Scope Verification?

Correct
Mark 1.00 out of
1.00

Select one:
a. Gaining formal acceptance of the project deliverables from the customer

Flag question

b. Checking the scope of the project against stakeholder and management

expectations
c. Verifying that the project came in on time and under budget
d. Verifying that the product met the quality specifications
Answer: A It is important to understand the processes and their inputs and
outputs. Even though all of these choices may be important, the only one that is
listed as a part of the Verify Scope process is to get customer acceptance of the
product. The other activities may be done during the project, but they aren't part
of the Scope Verification process. D is close, but it is formally part of the Quality
Control process.
The correct answer is: Gaining formal acceptance of the project deliverables from
the customer

Question 14

Creating the project scope statement is part of which process?

Correct
Mark 1.00 out of
1.00
Flag question

Select one:
a. Project Historical Information Plan
b. Scope Planning
c. Scope Definition
d. Scope Verification
Scope Verification
Scope Verification

Answer: C The project scope statement is created as part of the Scope

Definition process. Notice that option A is a made-up term.
The correct answer is: Scope Definition

Question 15
Correct
Mark 1.00 out of
1.00
Flag question

The product you have delivered has been reviewed carefully against the scope
and is now being brought to the customer for formal acceptance. Which process
is the project in?
Select one:
a. Scope Verification
b. Scope Auditing
c. Scope Closure
d. Scope Control
Answer: A The customer accepts the scope of the product during the Scope
Verification process.
The correct answer is: Scope Verification

Question 16

The project scope statement should contain which of the following?

Correct
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Select one:
a. The work packages for the project
b. A high-level description of the scope
c. The level of effort associated with each scope element
d. A detailed description of the scope
Answer: D The project scope statement needs to include a detailed description
of the scope. Choice A is incorrect since the WBS is created later as part of the
Create WBS process. B is tricky but it is incorrect. The preliminary scope
statement contains a high-level description of the scope, whereas the project
scope statement is detailed. C is incorrect because the level of effort is
estimated after the scope has been defined.
The correct answer is: A detailed description of the scope

Question 17

Which of the following is NOT part of the scope management plan?

Correct
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Select one:
a. The senior management statement of fitness for use
b. The scope change control system
c. A description of how the WBS will be created
d. A description of how acceptance will be handled
Answer: A A is the only choice that is not part of the scope management plan.
It is a made-up term. B, C, and D all belong to the scope management plan.
The correct answer is: The senior management statement of fitness for use

Question 18

Which is the most important skill for a project manager to have?

Correct
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Select one:
a. Good administrative skills
b. Good planning skills
c. Good client relations skills
d. Good communication skills
Answer: D As we have covered during this course, communication skills are very
important for project managers. Project managers spend more than 90% of their
time on this area.
The correct answer is: Good communication skills

Question 19
Correct
Mark 1.00 out of
1.00
Flag question

The project manager and the customer on a project are meeting together to
review the product of the project and compare it to the documented scope.
Which tool would be MOST appropriate to use during this meeting?
Select one:
a. Verification analysis
b. Inspection
c. Gap analysis
d. Feature review
Answer: B The project manager and customer are involved in the Scope
Verification process, and the tool used here is inspection. The product is
inspected to see if it matches the documented scope. A, C, and D are not
documented as part of this process.
The correct answer is: Inspection

Question 20
Correct
Mark 1.00 out of
1.00
Flag question

Mark has taken over a project that is beginning the construction phase of the
product. However, he discovers that no work breakdown structure has been
created. Which choice represents the BEST course of action?
Select one:
a. He should refuse to manage the project.
b. He should stop construction until the work breakdown structure has been
created.
c. He should consult the WBS dictionary to determine whether sufficient
detail exists to properly manage construction.
d. He should document this to senior management and provide added
oversight on the construction phase.
Answer: B In this situation, you cannot simply skip the WBS, as you may be
tempted to do. Mark should take time to create the WBS, which is usually not a
lengthy process. A may sound good, but in reality a project manager needs to
be ready to work to solve most problems. C is incorrect since the WBS
dictionary cannot be created properly unless the WBS is created first. D is
incorrect since merely documenting that there is a serious problem is not a
solution. The real problem is that the WBS has not been created, and that will
trickle down to more serious problems in the future of the project.
The correct answer is: He should stop construction until the work breakdown
structure has been created.

Question 21
Correct
Mark 1.00 out of
1.00
Flag question

You are managing a large IT project for a global company. While executing the
work packages, a serious disagreement regarding the interpretation of the scope
is brought to your attention by your software specialists. How should this dispute
be resolved?
Select one:
a. The project team should decide on the resolution.
b. The dispute should be resolved in favor of the customer.
c. The dispute should be resolved in favor of senior management.
d. The project manager should escalate the issue to the functional manager.
Generally speaking, whenever you have a problem related to any disagreements,
the problem should be resolved in favor of the customer. A is not a good choice
because it is your job to keep the team focused on doing the work and out of
meetings where they are arguing about the scope. C is incorrect because all
things being equal, project disputes should be resolved in favor of the customer
and not in favor of senior management. D is incorrect because the project
manager does not need to bring up this situation to the functional manager.
The correct answer is: The dispute should be resolved in favor of the customer.

Question 22

Which of the following activities is done FIRST?

Correct
Mark 1.00 out of
1.00
Flag question

Select one:
a. Creation of the work breakdown structure
b. Creation of the project scope management plan
c. Creation of the scope baseline
d. Creation of the preliminary project scope statement
Answer: D The preliminary scope statement is typically created quite early in the
project. In this case, it would be created well before the work breakdown structure
and the scope baseline (which is made up of the scope statement, the WBS, the
WBS dictionary). The project scope management plan is typically created shortly
after the preliminary scope statement.
The correct answer is: Creation of the preliminary project scope statement

Question 23
Correct
Mark 1.00 out of
1.00
Flag question

Roy and Tony are having a conversation about the main output coming from their
activities regarding the Identify Stakeholders process. They notice that they have
a document with details about identification information, assessment information,
and stakeholder classification. On the other hand, the project is ahead of
schedule and it has a CPI of 0.97. What document are they referring to?
Select one:
a. Schedule management plan
b. Cost management plan
c. Stakeholder register
d. Resource breakdown structure
Answer: C Option C is the only correct answer to the question. Have you
noticed some distraction elements as part of the questions? For instance, the
project being ahead of schedule and the cost performance index (CPI) do not
have anything to do with the question asked. Make sure you are aware of this
type of question while taking your exam.
The correct answer is: Stakeholder register

Question 24
Correct
Mark 1.00 out of
1.00
Flag question

Randy is managing a high-tech project for a local company. The project is

showing some issues in terms of schedule and budget. What should Randy do
first?
Select one:
a. Analyze and communicate the projects associated risks to the
stakeholders.
b. Communicate the issues to senior management for their knowledge.
c. Keep the information confidential.
d. Store the data as part of the lessons learned.
Answer: A Under these circumstances, the project manager must analyze the
issues and then communicate them to the stakeholders.
The correct answer is: Analyze and communicate the projects associated risks to
the stakeholders.

Question 25
Correct
Mark 1.00 out of
1.00
Flag question

Maria manages a large project under a lot of pressure from the customer. The
project has seventy-five stakeholders in two different regions. Why is the
stakeholder analysis important?
Select one:
a. Stakeholders located in different regions may speak different languages.
b. Gaps between the current and desired stakeholder engagement can be
identified.
c. The customer needs to be less informed.
d. The project charter was not approved by the appropriate members.
Answer: B Option B is correct because actions and communications will help to
close the gaps coming from the stakeholder engagement process.

The correct answer is: Gaps between the current and desired stakeholder
engagement can be identified.

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