Beruflich Dokumente
Kultur Dokumente
2010
EXECUTIVE SUMMARY
To provide our manager, our peers and our Representatives with a clear and
concise review of the primary strategies, the tactics and the performance objectives that we
have planned for the upcoming year. The reader of our Executive Summary should be able
to answer the following regarding our responsibilities, objectives and measurements for
the year:
Our annual unit sales and revenue objectives for the year.
Our most recent years' performance compared to our projected performance.
The primary strategies and tactics that will get us there.
Our customer segmentation scheme by history and by forecast.
Our rationale for our targeted regions and territories.
An overview of sales of our organization.
Our anticipated requirements for hiring, training and developing sales personnel.
Our measurement criteria.
TABLE OF CONTENT
India Operation
05
Therapeutically segments covered in India 05
Business unit 05
Market Standing 06
Marketing capabilities 06
Distribution Network 07
Partners in India 07
Manufacturing facilities 08
Diabetes 08
Market in world 10
Product Design 12
Price 14
Promotional Strategies 15
SWOT Analysis 19
Sales Plan 32
Sales Planning for the sales manager 32
Sales Objectives 33
Hiring Plan 42
Training Requirement 45
Plan our Incentive Package 45
Award Programs 46
INDIA OPERATIONS
USV total sales for the year 2008-09 were Rs. 6050 million.
USV sales in India contribute to 68% of our total business.
USV rank 23rd in the Indian Pharmaceutical Industry (Source: ORG; April 2009) with
leadership positions in several product categories.
BUSINESS UNIT
The domestic operations are divided into six business units each with
separate infrastructure for sales and marketing.
Condor Centra
Focus on Diabetes Focus on Neurology and
Corvette Psychiatrist
Focus on Cardiology Conquer
Pharma Focus on Diabetes and
Focus on Gynecology, Cardiology
Dermatology, Respiratory Cosmeceutical
and Pediatrics Focus on Dermatology and
Cosmetology
Market standing
MARKETING CAPABILITIES
We have a focused marketing team for every business unit. The emphasis is on
brand building:
Rigorous and regular medical and sales training of the field force
Enhancing knowledge about our products and related disease among physicians by
organizing Continuing medical education programs
Enhancing detection of undiagnosed diseases through detection camps
Enhancing patients' awareness about diseases by organizing several patient
education programs
Ethical promotion of pharmaceutical products
DISTRIBUTION NETWORK
A 1300 strong sales team works to provide essential product information to over
150,000 Physicians and the distribution network of 1,270 stockiest and 55,000
retailers has the volume handling capability to deliver products to markets in the
fastest possible time.
Central Warehouse
22 Clearing & Forwarding (C&F) Agents
1270 Distributors
55,000 Retailers
Cold Chain capability
PARTNERS IN INDIA
Therapeutic Year of
Company Product
category partnership
Novartis, India Vildagliptin Diabetes 2008
Roche Xenical Anti-Obesity 2008
Sebapharma,
Sebamed Cosmeceuticals 2006
Germany
Fujix Inc., Japan TripleACal Nutritional 2004
Kissei, Japan Kissei, Japan Diabetes 2006
Engelhard,
Prospan Respiratory 2005
Germany
Alfa Wassermann,
Fluxum Cardiology 1994
Italy
Cimab IORT3 Nephrology 1994
OM Pharma, Broncho-
Respiratory 2005
Switzerland Munal
MANUFACTURING FACILITIES
The EU approved plant for tablets, coated tablets and capsules is state-of-the-art.
Built to cGMP standards and ICH guidelines, it is designed for unidirectional flow
of material.
The plant offers 6 packaging options including Blister, Strip, Alu-Alu, Pouch,
Bottle packaging and Bulk packaging. Bottle packaging will be available shortly.
Some highlights of this plant include centralized automated control systems that
detect minor variations in air and temperature levels in sterile zones, building
maintenance and water facilities that conform to international standards, and
back-up systems that ensure minimal downtime.
Salient features
DIABETES
Family history of Diabetes, Age, Body Mass Index (BMI), waist to hip ratio and a sedentary
life-style showed positive association with diabetes in Indian population.
o Duotrol
o Glizide
o Glyboral
o Glycomet
o Glycomet SR
o Glynase
o Glynase MF
o Glynase XL
o GP 1 & 2
o Pioz
MARKET IN WORLD
Sri Lanka
Myanmar
Cambodia
Our approach in Cambodia is to create an awareness for and acceptance of Chronic Care
segments, that is, Diabetes and Cardiovascular diseases. We have a strong presence in
Multivitamin and Pain Management segments. Our focus is on brand building through an
aggressive sales team and strong distribution.
Singapore
USV has a strong presence in the diabetes segment in the Diabetes segment. Glycomet the
star product is available in many hospitals through tenders.
AFRICA
USV present Uganda, Sudan and Kenya. A blend of Cardiology and Anti-diabetes products
along with select Nutritionals are promoted in these countries by Distributors.
USV will soon be launching products in the Francophone region with business commencing
in Benin, Cameroon, Ivory Coast, Niger and Burkina Faso.
CIS
USV operates in Kazakhstan and Ukraine through its own field force, working towards
building strong brand equity with leading Endocrinologists and Cardiogolists. USV also a
presence in the Nutritionals and Pain Management segments in these markets.
Glycomet
Ingredients Each tablet contains metformin 500mg,
850mg, 1000mg
Category
Anti-hyperglycemic, insulin sensitizer
Obese/non obese type 2 diabetes
mellitus, as a monotherapy or in
combination with sulfonlyureas,
Indications
thiazolidinediones and insulin
It is also used in type 1 diabetes
along with insulin
Polycystic ovarian syndrome
Dosage 1/2 tablet to 2 tablets once daily to be taken
before or after meals.
Products under patents are offered for sale
Disclaimer
only in those countries where patents have
expired.
The FDA approved this medication in December, 1994
PRODUCT DESIGN
Round
White to off-white
Film-coated tablets debussed with “BMS 6060” around the periphery of the tablet
on one side
“500” debussed across the face of the other side
Round
White to off-white
Film-coated tablets debussed with “BMS 6070” around the periphery of the tablet
on one side
“850” debussed across the face of the other side.
White
Oval
Biconvex
Film-coated tablets with “BMS 6071” debussed on one side and “1000” debussed on
the opposite side
White to off-white
Capsule shaped
Biconvex tablets
“BMS 6063” debussed on one side
“500” debussed across the face of the other side
Capsule shaped
Biconvex tablets
“BMS 6064” debussed on one side
“750” debussed on the other side
The tablets are pale red and may have a mottled appearance
PRICE
PROMOTIONAL STRATEGY
Advertising media
Print media (newspaper, magazine, classified ads, brochure)
Networking
Business cards
Tee shirts, hats, buttons, pens
Printed promotional material
Audio-visual and computer-based promotional material
Develop a promotional strategy that uses various media for promoting our brand.
Monitor the different media identifying those that most effectively promote our
brand. Concentrate on developing material for these formats that clearly identifies
our brand.
The target audience for the horizon scanning and planning information includes:
The target audience for New Medicines Profiles and Therapeutic Class Summaries is:
A useful tool in performing a Situation Analysis is what we might call The C's of
Marketing. The C's of marketing help companies focus on key elements that apply
directly to marketing.
Company
Collaborators
Distributors, suppliers, and alliances. These are for companies that you work
with on a day to day basis to help company run.
Customers
This is our market. Ask yourself what benefits they are looking for. Where the
customer does actually purchases your product? How the product is purchased
(internet, etc)? Understand the quantity a customer will purchase and even
trends in consumer tastes.
Competitors
Both our actual and potential competitors and those that directly or indirectly
compete with us. Understand our products, positioning, market shares,
strengths and weaknesses.
These are governmental policies and regulations that affect the market. It is also
the economic environment around our company; which is the business cycle,
inflation rate, interest rates, and other macroeconomic issues. Society's trends
and fashions are found in the "climate."
SWOT ANALYSIS
Strengths
Opportunities
Weakness
Threats
PREPARATION OF
BIGESENS ZYDUS CADILA 500MG 10 TAB XR
METFORMIN
1GM 10 TAB XR
OTSIRA
BIGOMET 250MG 10TAB
GENETICA
500MG 10TAB
850MG 10TAB
500MG 10 TAB SR
1000MG 10 TAB SR
CETAPIN AVENTIS 500MG 10TAB
D-BAY ARGUS 500MG 10TAB
850MG 10TAB
DAOMET JB CHEMICAL 500MG 10 TAB SR
100MG 10 TAB SR
DIAFORMIN CFL 500MG 10TAB
DIAMET BAL PHARMA 500MG 10TAB
850MG 10TAB
500MG 10 TAB SR
1000MG 10 TAB SR
DIBETA-SR 500 TORRENT 500MG 10 TAB SR
1GM 10 TAB SR
DIBIMET NOVARTIS 500MG 10TAB
ELEGANT
EMET 500MG 10TAB
DRUGS
EMFOR STADMED 500MG 10TAB
COMBINATION OF
RPG LIFE METFORMIN
METFORMIN & BENCLAMET 10 TAB
SCIENCE 400MG
GLIBENCLAMIDE
GLIBENCLAMID
E 2.5MG
BENCLAMET RPG LIFE METFORMIN
10 TAB
FORTE SCIENCE 500MG
GLIBENCLAMID
E 5MG
METFORMIN
DIABETROL NPIL 10 TAB
500MG
GLIBENCLAMID
E 5MG
METFORMIN
DUOTOROL USV 10 TAB
500MG
GLBENCLAMIDE
5MG
MENARINI METFORMIN
GLIBOMET 10 TAB
RAUNAQ HCL 400MG
GLIBENCLAMID
E 2.5MG
MENARINI METFORMIN 10 TAB
GLIBOMET FORT
RAUNAQ HCL 500MG FORTE
GLIBENCLAMID
E 5MG
METFORMIN
GLUCONIL-M BAL PHARMA 10 TAB
HCL 500MG
GLIBENCLAMID
E 5MG
METFORMIN
GLUCORED SUN PHARMA 10 TAB
400MG
GLIBENCLAMID
E 2.5MG
METFORMIN 10 TAB
500MG FORTE
GLIBENCLAMID
E 5MG
METFORMIN
GLUCOTRAC INTRA LABS 10 TAB
400MG
GLIBENCLAMID
E 2.5MG
METFORMIN
GLUCOTRAC PLUS INTRA LABS 10 TAB
500MG
GLIBENCLAMID
E 5MG
WIN METFORMIN
GLYCURB / FORT 8*7 TAB
MEDICARE 400MG
GLIBENCLAMID
E 2.5MG
METFORMIN
8*7 TAB
500MG
GLIBENCLAMID
E 5MG
METFORMIN
MELITUS NPIL 10 TAB
400MG
GLIBENCLAMID
E 2.5MG
METFORMIN
SUGATROL ARGUS 10 TAB
400MG
GLIBENCLAMID
E 2.5MG
GLIPIZIDE 5MG
METFORMIN
DIACON-M BAL PHARMA 10 TAB
500MG
GLIPIZIDE 5MG
FRANCO METFORMIN
GLIMET DS 10 TAB
INDIAN 250MG
GLIPIZIDE
2.5MG
METFORMIN
GLIPIMET AZTEC 10 TAB
400MG
GLIPIZIDE
2.5MG
METFORMIN
GLUCOTROL-MF JENBURKT 10 TAB
HCL 500MG
GLIPIZIDE 5MG
METFORMIN
GLYNASE MF USV 10 TAB
500MG
GLIPIZIDE 5MG
METFORMIN
LIPI-M DEYS 10 TAB
500MG
GLIPIZIDE 5MG
METAGLEZ/FORT OTSIRA METFORMIN
10 TAB
E GENETICA HCL 400MG
GLIPIZIDE
2.5MG
METFORMIN
METGLIB-500 TAURUS LABS 10 TAB
500MG
GLIPIZIDE 5MG
METFORMIN
TRANASE-MF INTRA LABS 10 TAB
500MG
GLIPIZIDE 5MG
METFORMIN
ZIDMIN TRIDOSS 10 TAB
500MG
GLIPIZIDE 5MG
COMBINATION OF
METFORMIN
METFORMIN & AZUKON-M TORRENT 10 TAB
500MG
GLICLAZIDE
GLICAZIDE
80MG
METFORMIN
COMZID-M COMED 10 TAB
HCL 500MG
GLICAZIDE
80MG
DIABEND-M BAL PHARMA METFORMIN 10 TAB
500MG
GLICAZIDE
80MG
METFORMIN
DIANORM-M CARSYON 10 TAB
500MG
GLICAZIDE
80MG
METFORMIN
DIATROL-M ARGUS 10 TAB
5OOMG
GLICAZIDE
80MG
METFORMIN
EUCLIDE-M ALKEM 10 TAB
500MG
GLICAZIDE
80MG
METFORMIN
GLICAMET BIOCHEM 10 TAB
HCL 500MG
GLICAZIDE
80MG
METFORMIN
GLICLAZ-M KHANDELWAL 10 TAB
500MG
GLICAZIDE
80MG
MODI-MUNDI METFORMIN
GLIDIET-M 10 TAB
PHARMA 500MG
GLICAZIDE
80MG
WIN METFORMIN
GLIDIET-M 10 TAB
MEDICARE 500MG
GLICAZIDE
80MG
METFORMIN
GLIZA-MF STADMED 10 TAB
HCL 500MG
GLICAZIDE
80MG
METFORMIN
GLIZID-M PANACEA 10 TAB
500MG
GLICAZIDE
80MG
METFORMIN
GLUCOFIT-M RAPTAKOS 10 TAB
HCL 500MG
GLICAZIDE
80MG
MEDLEY METFORMIN
GLUCOZID-M 10 TAB
PHARMA HCL 500MG
GLICAZIDE
80MG
METFORMIN
GLYCHEK-M INDOCO 10 TAB
HCL 500MG
GLICAZIDE
80MG
METFORMIN
GLYCIGON-M ARISTO 10 TAB
500MG
GLICAZIDE
80MG
GLYCINORM-M METFORMIN
IPCA 10 TAB
8OMG 500MG
GLICAZIDE
80MG
METFORMIN
GLYGARD-M CIPLA 10 TAB
HCL 500MG
GLICAZIDE
80MG
MANKIND METFORMIN
GLYKIND-M 10 TAB
PHARMA 500MG
GLICAZIDE
80MG
CADILA METFORMIN
GLYLOC-M 10 TAB
PHARMA HCL 500MG
GLICAZIDE
80MG
METFORMIN
GLERED-M NOVARTIS 10 TAB
HCL 500MG
GLICAZIDE
80MG
METFORMIN
GLZ PLUS ALEMBIC 10 TAB
500MG
GLICAZIDE
80MG
METFORMIN
LIZ-M DEY'S 6 TAB
500MG
GLICAZIDE
80MG
METFORMIN
LYCAZID-M JAGSONPAL 1O TAB
HCL 500MG
GLICAZIDE
80MG
VENUS METFORMIN
MINTIDE 10 TAB
REMEDIES HCL 500MG
GLICAZIDE
80MG
METFORMIN
NUZIDE-M INTAS 1O TAB
500MG
GLICAZIDE
80MG
DR. REDDY'S METFORMIN
RECLIMET 10 TAB
LAB 500MG
GLICAZIDE
80MG
METFORMIN
WALFORMIN WALLACE 10 TAB
HCL 500MG
GLICAZIDE
80MG
METFORMIN
ZYDE-MF PIL 10 TAB
HCL 500MG
GLICAZIDE
80MG
COMBINATION OF
METFORMIN
METFORMIN WITH AZULIX 1/2 MF NOVARTIS 10 TAB
500MG
GLIMEPRIDE
GLIMEPRIDE
1MG
AZULIX 1/2 MF METFORMIN
TORRENT 10 TAB
FORTE 1000MG
GLIMEPRIDE
1MG
METFORMIN
BETAGRIM-M PANACEA 10 TAB
500MG
GLIMEPRIDE
1MG
METFORMIN BI
DAORYL-M JB CHEMICAL LAYERED 10 TAB
TABLET
GLIMEPRIDE
1MG
METFORMIN
EUGLIM-M-1/2 ZYDUS CADILA 10 TAB
500MG
GLIMEPRIDE
1MG
GLIMIPREX-MF
OTSIRA METFORMIN
(SUSTAIN 10 TAB
GENETICA 500MG
RELEASE)
GLIMEPRIDE
1MG
METFORMIN
GLIMPIL-MF (SR) PIL 10 TAB
500MG
GLIMEPRIDE
1MG
GLISTA M1/M2 CADILA METFORMIN
10 TAB
(SR) PHARMA 500MG
GLIMEPRIDE
1MG
METFORMIN
GLM (SR) SYSTOPIC 10 TAB
500MG
GLIMEPRIDE
1MG
GLUFORMIN METFORMIN
NPIL 10 TAB
G1/G2-SR 500MG
GLIMEPRIDE
1MG
METFORMIN
GMT-SR INDOCO 10 TAB
500MG
GLIMEPRIDE
1MG
METFORMIN
METRIDE-SR UNISEARCH 10 TAB
500MG
GLIMEPRIDE
1MG
METFORMIN
METRIDE PLUS UNISEARCH 10 TAB
500MG
GLIMEPRIDE
1MG
PIOGLITAZONE
15MG
METFORMIN
PRICHEK-M INDOCO 10 TAB
500MG
GLIMEPRIDE
1MG
METFORMIN
ZORYL M - SR INTAS 10 TAB
500MG
GLIMEPRIDE
1MG
COMBINATION OF
METFORMIN
METFORMIN WITH ENSELIN 2MF TORRENT 10 TAB
500MG
ROSIGLITAZONE
ROSIGLITAZONE
2MG
METFORMIN
ENSELIN-4MF TORRENT 10 TAB
500MG
ROSIGLITAZONE
4MG
ENSELIN 2MF METFORMIN
TORRENT 10 TAB
FORTE 1000MG
ROSIGLITAZONE
2MG
ENSELIN 4MF METFORMIN
TORRENT 10 TAB
FORTE 1000MG
ROSIGLITAZONE
4MG
METFORMIN
REZULT-M AZTEC(SUN) 10 TAB
500MG
ROSIGLITAZONE
2MG
METFORMIN
REZULT M4 AZTEC(SUN) 10 TAB
500MG
ROSIGLITAZONE
4MG
METFORMIN
ROGLIN-M2 ARISTO 10 TAB
500MG
ROSIGLITAZONE
2MG
METFORMIN
ROGLIN-M4 ARISTO 10 TAB
500MG
ROSIGLITAZONE
4MG
METFORMIN
ROSICON-MF HEALTHEON 10 TAB
500MG
ROSIGLITAZONE
2MG
METFORMIN
ROSIMET PANACEA 10 TAB
500MG
ROSIGLITAZONE
2MG
METFORMIN
ROSINORM-M MICRO LABS 10 TAB
500MG
ROSIGLITAZONE
2MG
METFORMIN
ROSIZON-MT EMCURE 10 TAB
500MG
ROSIGLITAZONE
4MG
COMBINATION OF
METFORMIN
METFORMIN WITH G-TASE M-ER UNISEARCH 10 TAB
500MG
PIOGLITAZONE
PIOGLITAZONE
15MG
METFORMIN
GLITA-M-CR STADMED 10 TAB
500MG
PIOGLITAZONE
15MG
METFORMIN
GLIZONE M 15/30 ZYDUS CADILA 10 TAB
500MG
PIOGLITAZONE
15MG
METFORMIN
PIANORM-M-CR CARSYON 10 TAB
500MG
PIOGLITAZONE
15MG
METFORMIN
PIOGLAR-M STANCARE 10 TAB
500MG
PIOGLITAZONE
30MG
METFORMIN
PIOGLIT-MF SUN PHARMA 10 TAB
500MG
PIOGLITAZONE
7.5MG
METFORMIN
PIOKAP MF KAPL 10 TAB
500MG
PIOGLITAZONE
15MG
METFORMIN
PIOGLU-M EMCURE 10 TAB
500MG
PIOGLITAZONE
30MG
METFORMIN
PIOLET M SR INTAS 10 TAB
500MG
PIOGLITAZONE
15MG
OTSIRA METFORMIN
PIOSAFE-MF SR 10 TAB
GENETICS 500MG
PIOGLITAZONE
15MG
METFORMIN
PIOZONE M NPIL 10 TAB
500MG
PIOGLITAZONE
15MG
CADILA METFORMIN
PIOZULIN M15 SR 10 TAB
PHAARMA 500MG
PIOGLITAZONE
15MG
CADILA METFORMIN
PIOZULIN M30 SR 10 TAB
PHAARMA 500MG
PIOGLITAZONE
30MG
METFORMIN
PIZORAD-MSR RADIUS 10 TAB
500MG
PIOGLITAZONE
15MG
SALES PLAN
The next page outlines how the Sales Plan that we will develop fits into the overall
planning requirements of the business.
To present an overview of our brand's sales objectives as they are defined in our
objectives.
This introductory section of our Sales Plan requires us to identify the specific overall
sales objectives as reflected in the annual plan. The purpose of this exercise is to
ensure that we clearly understand the sales requirements of the brand plan on a
quarterly basis and the company's overall brand planning objectives.
The template that is on the next page is a generic table that should be modified and
filled in to reflect the specific definitions of our own products. This particular
template defines the quarterly sales objectives for products in terms of sales
revenue, units and market share. In fact, we may have just one product and
additional objectives that we monitor.
Objectives:
Modify this template to fit our own requirements and fill in the Sales Revenue
numbers, the unit Sales numbers and the market share percentages by quarter.
Category Q1 Q2 Q3 Q4 Total
Total Sales(Rs)
The historical sales performance during the past one to three years depending on
the specific performance criteria, and...
The current sales performance.
The intent of this section is to help understand the current perspective of the sales
and market share performance of the company.
The information displayed in below graphs should set the stage that will enable us
to set this year's objectives.
Outlined below are specific sales performance templates of graphs and tables that
should be modified to reflect our own products and the types of objectives that we
report.
The first graph outlines total net sales (in this example by Rs) for the prior five years
with the current BRAND PLAN projection of sales for 2010-2011.
25
13 15
7 9 10
7.5 8 10.3 11 13
2005
2006
2007
2008
2009
2010
Having displayed in the prior graph a baseline of historical annual performance and
compared this to this year's BRAND PLAN objective, this next graph would display
the prior year's sales performance by quarter compared to the sales plan objectives.
The use of this data is to graphically show us how the sales results have trended
during the prior year and provide us with a guideline for setting our quarterly
objectives for this upcoming year.
5.5
4
2.5 3 5
4
2.5
1.5
2009 Q1
2009 Q2
2009 Q3
2009 Q4
These graphs quickly display the positioning of our products compared to those of
our competitors. Again, this information provides us with an historical baseline
enabling us to more productively create our own objectives for this upcoming year.
This first displays an easy-to-read bar graph of market share growth over the
period of the prior four years.
13
10.3 11
8
5 5.5 7 10 8
6 8
5
6 7
4
2
2006
2007
2008
2009
We will establish the objectives, the tactics and the primary action plans that will be
used by us and by our Sales Representatives during the entire year. It is also in this
section that we will work with our Sales Representatives to create their Territory
Plans and their Key Account Plans.
Segmentation Tiers
o Plan the specific type of sales tactics that we will use for each tier.
o Determine the sales call frequency patterns that will be applied to each tier.
Objective of this is to present the monthly sales call frequency patterns that are
expected of our Sales Representatives.
Number
Number of of calls
Tiers
physician's per
month
Priority
1
2
3
4
Totals
Objective of this section is to define the specific annual sales objectives in a clear and
easy-to-understand manner which is both highly quantifiable and qualitative.
Total Sales
Sales in Rs
of
Glycomet
500 mg
Sales Unit
of
Glycomet
500mg
Sales in Rs
of
Glycomet
850 mg
Sales Unit
of
Glycomet
850mg
Sales in Rs
of
Glycomet
1000 mg
Sales Unit
of
Glycomet
1000mg
Sales in Rs
of
Glycomet
XR 500 mg
Sales Unit
of
Glycomet
XR 500mg
Sales in Rs
of
Glycomet
XR 750 mg
Sales Unit
of
Glycomet
XR 750mg
Market
share of
Glycomet
500mg
Market
share of
Glycomet
850mg
Market
share of
Glycomet
1000mg
Market
share of
Glycomet
XR 500mg
Market
share of
Glycomet
XR 750mg
Objective of this is to define the specific monthly and quarterly end user objectives
in a clear and easy-to-understand manner which is highly quantifiable. One of these
tables should be completed for each product.
In the table shown below, the term, "Baseline" has been used to define the total end
user population that we are beginning with."New" end users refer to the number of
end users who have not previously been on any therapy. "Switched" end users refer
to those end users that have transitioned from a competitor's product.
J F M Q1 A M J Q2 J A S Q3 O N D Q4 Total
End
Users
Base Line
New
Switches
Total
Objective of this is to define the specific monthly and quarterly customer objectives
in a clear and easy-to-understand manner which is highly quantifiable. One of these
tables should be completed for each product.
In the table shown below, the term, "Baseline" has been used to define the total
customer population that we are beginning with. "New “customers refer to the
number of customers added each month. "Lost” customers refer to those customers
that have transitioned from our product to a competitor's product.
J F M Q1 A M J Q2 J A S Q3 Oct N D Q4 Total
Customer
Base Line
New
Lost
Total
Objective of this is to define the critical objectives as they relate to the hiring,
training and development of our Sales Manager, and our Sales Representatives.
Organizational Structure
Objective of this is to graphically show the planned organizational structure for this
year.
Shown below is a simple table of a structure that is currently being employed at a
business unit level.
Hiring Plan
The following is a table of a hiring plan that should be developed over the period of
our brand Plan.
We should identify in the table below the quarter in which we must have in place
any new hires that are required to make our plan successful.
The purpose of this table is to create a visual map of our hiring plan for the entire
year.
The next step in this process is for us to develop a detailed recruiting and training
timetable that will provide the back up for these dates.
Hiring Table
Positions Q1 Q2 Q3 Q4 Total
List any
manager
positions
List the
specific rep
territories
(number
of
people)
List any
staff
positions
Now that we have defined the quarterly timetable for our expansion or for our
replacement hires during the year, we need to fill in the monthly table below with
the various components of the hiring process to ensure our hiring objectives, and
therefore, our sales objectives will be met.
Profile
Position
Confirm
approval
Hire
Recruiter
Screening
Interviewing
Training
Internal
Training
Field
Monitor
performance
Fully
Productive
Review
performance
Other than the training for new hires, this training should be based on the job
requirements of the various positions and our assessment of our current
Representatives that some of them may not adequately fill those requirements. This
inability may be due to a lack of experience or exposure or training.
Questions to be asked:
Is there any product related information that my sales force or I require to exceed
our objectives?
Is there any company related information that my sales force must know to remain
well informed?
Is there any new competitive information my sales force needs that will assist them
in exceeding our objectives?
Are there any areas of weakness in sales skills, clinical knowledge, territory
knowledge or account management skills that can be taught or reinforced through
training?
Are there skills that I need to improve my capabilities of sales management?
Training Requirements
Training Requirements
Category Jan Feb Mar Apr May Jun July Aug Sep Oct Nov Dec
Sales Manager
Development
of Education
Management
Skills Training
New Hires
New Hire
Training
Current Reps
Product
Training
Clinical
Training
Sales Skills
Training
This outlines the primary components of our annual incentive planning for our
Representatives.
Before we begin to detail our incentive plan, we need to answer the following
questions in as much detail as possible in order to ensure clarity not only for we but
also for our Representatives and any other associated departments, such as
Personnel and Finance, who will review and work with our incentive plan.
Answers to the following questions should be filled in as part of our Sales Plan.
The questions that should be answered here are similar to those above for the
following...
Awards Programs
In addition to the annual incentive plan we have detailed above, the purpose of this
section is to identify the primary incentive and award programs that will occur
during the year and their proposed timetable. These may be specific incentive
programs that are annual or quarterly, or award programs that will be given at
national sales meetings.
Examples are: Sales Rep of the Year, Sales Rookie of the Year, and Council of
Excellence.
Opportunity Segments
The importance of monthly reports is that they should provide an effective and
efficient means of communicating results. Monthly reports should be developed by
both we as well as the Sales Manager and by our individual Representatives.
Reports should be consistent in their format since they are going to be used as
communication tools to a number of people in a variety of departments.
Reports should be short, concise and to the point detailing performance against
objectives, primary accomplishments and items of primary interest.
Reports should be detailed and heavily quantifiable reporting both objectives and
results.
Reports should be proactive rather than reactive and should avoid defining history
"for the record".
Reports must be regarded as a useful tool and not "busy work"; therefore, they
should be equally easy-to-complete and easy-to-read.
We can provide them with examples of a planning and monitoring format that have
been used during the past year and proven to be a very effective tool among a large
sales force.
They are typically the monthly report formats that are used by US Regional
Directors.
These particular formats resulted from the Regional Directors working together to
define a reporting and monitoring tool that would be useful to them as managers
and useful as a communication vehicle for information given to other departments.
Sales
Month
monthly sales report/forecast (template) dept/tea
…………
m ………….
This basic sales report/forecast tool is for a small or new businesses which do not yet have a
computerized full management information system, which would normally integrate sales reporting
with other business processes.
Month cumulative (year to date)
actua
sales for month actual Plan variance % plan variance %
l
volumes/quantity/number
number of orders
average order value
comments on internal services affecting sales and customers (e.g., order processing, customer services,
stock, distribution and deliveries/installations, service support, invoicing, major/national contracts,
new product development, recruitment and training, etc)
competitor activity
market comments (trends, developments, SWOT factors of note, i.e., strengths, weaknesses,
opportunities, threats)
It is recommend that we need to monitor both the "Leading" and the "Lagging"
Indicators on a daily, weekly and monthly basis in order to track and consistently
forecast the performance of our brand. By tracking these results in this manner, we
keep our self fully knowledgeable of what is happening in the field and ensure that
we and our brand will not be surprised.
Provided below are examples of indicators that we should consider monitoring:
We recommend that we begin this monitoring system formally, but use only a
limited number of indicators to begin in order to assure that the process of data
collection and reporting actually takes place consistently. Nothing would be more
confusing to our management efforts than to begin this tracking process and then
abandon because it became too difficult to administer.
To define and outline the components of the annual planning cycle: The purpose of
the following table is for we to plan out the primary planning activities for we as
Manager and for our Representatives over the period of eighteen months.
Planning Cycle
Required
J F M A M J J A S O N D J F M A M J J
Input
Input to
Marketing
Plan
Create
First
rough
draft of
National
Sales Plan
Submit
Budgets
Plan
Approvals
Complete
final
National
Sales Plan
Complete
all
Regional
and
territory
Plans
Complete
Target
Account
Plans
Sales
Meetings
National
Meetings
Regional
Meetings
Territory
Meetings