Jennifer Skiba

651-600-2732
jskiba17@gmail.com
linkedin.com/in/jskiba17

PROFILE
Strategic, creative and innovative leader
with 14 years of experience in internal
communications, education, store operations
and project management for a leading retail
and design organization.

EDUCATION
University of Minnesota Duluth
B.A., Sociology, Criminology, Psychology
1992 1995

CORE COMPETENCIES
Internal Communications
Strategic Communications
Writing & Editing
Education & Training
Creation & Design of Materials/
Resources (Print, Electronic & Digital Formats)
Retail Communications using Intranet,
Blogs, Email & Social Media
Store Operations
Leadership
Customer Service
Group Facilitation
Home Furnishings & Interior Design
Retail Merchandising
Adobe Creative Suite - InDesign,
Photoshop, Acrobat Pro
Microsoft Office Suite
Content Management of Intranet
Sites (SharePoint, Igloo)

EMPLOYMENT & EXPERIENCE

Senior Leader of Education & Communications, Restoration Hardware,
Corte Madera, CA (Corporate Headquarters)
Gallery Optimization/Store Operations | 2008 - 2015
Led the creation, design and development of integrated communication,
messaging and materials to educate field teams to exceed client
expectations, drive business results and increase engagement in
organizational goals and priorities.
Communications Strategy & Delivery
Collaborated with cross-functional partners to gather information and
provide field locations with proactive, thorough, engaging, timely and
consistent communication and key company messages.
Created, wrote and edited communications from the home office to all
retail locations using company values and brand as a guide.
Management of weekly communication and tasks for all field locations.
Content management of field intranet/communication system.
Leadership of visual, merchandising, signage and pricing communication.
Strategized and prioritized retail tasks and workload to support
exceptional client service, sales, company values and business initiatives.
Leadership of weekly communication strategy team meeting to
determine schedule of tasks and communication.
Determined most effective format and timing of communication and
delivery of information.
Educational Leadership
Led the design and development of materials and educational news
using InDesign, PowerPoint, email, blogs and e-Learning for leaders,
associates and designers in all retail locations.
Collaborated with cross-functional teams in Human Resources,
Merchandising, Marketing, PR, Finance, Legal, Product Development,
Sourcing, Creative, Graphic Services and Design Services to provide field
teams with materials and resources in alignment with company values.
Directed all aspects of project delivery including idea conception,
timeline, design, production, publishing (in print, electronically and
digitally) and support staff involvement.
Led and identified educational opportunities and determined priority of
educational needs and topics.
Created, designed and wrote daily education blog.
Wrote and edited daily and weekly education articles and news.
Created content for product and category launches, seasonal store
meetings, daily opening meetings and leadership training sessions.
Developed sales and marketing campaigns for field teams.
Developed and delivered educational materials for new store openings.
Led and facilitated conference calls and educational sessions for field
teams with company leaders, artisan partners and vendors.
Leveraged field involvement and partnerships to develop content, gather
feedback and evaluate project success.
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Jennifer Skiba
651-600-2732
jskiba17@gmail.com
linkedin.com/in/jskiba17

Project Manager, Restoration Hardware, Corte Madera, CA

(Corporate Headquarters)
Store Operations | 2006 - 2008
Led and educated teams to deliver results and exceed client
expectations through clear, engaging and branded communication.
Organized weekly task list and communication sent to stores to ensure
cohesive and timely delivery of information.
Managed and wrote merchandising, signage and pricing communication.
Created and developed printed and electronic education materials.
Created and developed content for seasonal store meetings.
Recruiting, Hiring & Training Manager, Restoration Hardware
Outlet Division | 2005 - 2006
Traveled to new locations to recruit, hire and train the store team.
Wrote and developed training plans and materials.
Co-led operations and training process during the outlet store openings.
Store Manager, Restoration Hardware
Grandville, MI | 2004 - 2005
Led, hired and developed the store team to achieve results and exceed
client expectations.
Created a positive environment in which the team was inspired to drive
sales and service results and achieve goals.
Led overall store operations and profitability with responsibility for
achieving sales and service goals, payroll results and operating
contribution.
Facilitated weekly management team meetings and all-store meetings.
Championed company values and company initiatives, ensuring timely
execution of short- and long-term strategy and directives.
Provided coaching and performance management of direct reports (all
managers and associates on the store team).
Associate Store Manager, Restoration Hardware
Edina, MN | 2003 - 2004
Partnered with Store Manager and District Manager to lead overall
store operations and profitability with responsibility for achieving sales
and service goals, payroll results and operating contribution.
Facilitated weekly management team meetings and all-store meetings.
Chosen to participate in special district and company projects.
Assistant Store Manager, Restoration Hardware
St. Paul, MN | 2001 - 2003
Partnered with Store Manager to lead overall store operations and
profitability with responsibility for achieving sales and service goals,
payroll results and operating contribution.
Chosen to participate in special district and company projects.
Washington and Carver Counties, MN County/School Systems | 1996 - 2001
Facilitated programs in schools and social service organizations for students
with emotional and behavioral disabilities.
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