3340 All Active Solutions

3340 - ALL ACTIVE SOLUTIONS
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Copyright 2002, Konica Australia Pty Limited

3340
DESCRIPTIO How to connect the IP (image processor) unit. SOLUTION 44694
SOLUTION The 3340 is an analog copier. It cannot accept an image processing unit. USAGE 1
DESCRIPTIO Jamming in the inversion guide when duplexing long paper (8.5x11R, 8.5x14, 11x17). SOLUTION 46135
SOLUTION CAUSE: The black plastic reversal guide (attached to the left side door) has a burred pivot hinge or may USAGE 3
be warped. This causes the guide to be out of position.
SOLUTION: Use a nylon scrub pad to smooth the burred pivot hinge or replace the reversal guide (p/n
40BA48170).
DESCRIPTIO PLEASE LOAD A4 (or B4 or 8.5x11R) when using ADF or platen glass APS. SOLUTION 47924
SOLUTION CAUSE: The destination code dipswitches in the 25 mode are set incorrectly. USAGE 28
SOLUTION: Set the 25 mode dipswitches for USA destination:

DIPSW VALUE
2-7 0
3-0 0
3-1 0
3-2 1
Notes:
1. Metric sizes can be run through the machine, however A4 and A4R will appear as 8.5x11 and
8.5x11R in the LCD display. To program trays for metric paper, select 25 mode, Tray size setting
and press OK. Select the required tray using the F1 (tray) button. Select the required paper size using
the F2 or F3 button. A4 and A4R paper are the only available metric paper selections.
2. The destination code must be set for USA.
DESCRIPTIO How to enable the mixed original mode at power up. SOLUTION 47971
SOLUTION To have mixed original mode on all the time, perform the following steps; USAGE 19
1. Select mixed original mode from the application screen
2. Store the selection under job #12 in job memory
3. Access the key operator menu by holding down the OK button while turning the machine on
4. Select #8 from the key operator menu (memory switch)
5. Use the up arrow to memory switch #21 and turn on.
Mixed original mode will now be selected at power up.
DESCRIPTIO Erratic LCD operation. Lines on the display. SOLUTION 48061
SOLUTION CAUSE: Faulty connection on the LCD. USAGE 55
SOLUTION: Replace the LCD board (p/n 40AF-7100).

Note: This problem has been corrected in production machines beginning with s/n 40BE07016.
DESCRIPTIO PM cycle for the 3340. SOLUTION 48101
SOLUTION A mini PM using the PM kit (947-434), which does not include developer, must be done every 100,000 USAGE 1
copies. The developer (947-436) is changed at 200,000 copies.
2 November 2002
3340
DESCRIPTIO How to perform the AES adjustment. SOLUTION 48123
SOLUTION To perform the AES adjustment: USAGE 3

1. Enter the 36 mode.
2. Select 3: AE AUTOMATIC ADJUSTMENT MODE and press the OK button.
3. Use the EE chart (p/n 00V9-4-00) or 5 sheets of blank white paper. Place the chart/paper up
against the scale plate.
4. Press the F2 button (START).
5. Once adjustment has completed, press the F4 button (PREVIOUS SCREEN).
DESCRIPTIO How to program auto reset (initial) mode. SOLUTION 48223
SOLUTION To program the auto reset time, perform the following: USAGE 0
1. Access the memory switches by powering the machine ON while pressing the OK button.
2. Scroll to #8 (memory switches). Memory switch #01 is for auto reset.
3. Set to OFF or to reset from 30 seconds to 3 minutes in 30 second increments.
DESCRIPTIO How to order the User's Manual. SOLUTION 48262
SOLUTION Order the User's Manual (p/n OP-01-3240/3340). USAGE 3
DESCRIPTIO How to program paper tray default when using book copy mode. SOLUTION 48543
SOLUTION Book copy mode releases APS which causes the machine to default to a user selectable paper tray. If USAGE 8
the default tray is not 8.5x11 or 11x17, book copy mode will not operate. Use the following
procedure to allow the machine to select the tray containing 8.5x11 or 11x17 paper:
1. Enter the 25 mode (turn the copier ON while holding down the 2 and 5 keys).
2. Select 1: Software switch set mode? and press the OK key.
3. Press the leftmost up arrow key seven times, until 08 is displayed on the far left of the LCD.
4. Use the matrix below to determine which values to input at software dipswitches 8-4, 8-5 and 8-6 to
default to the paper tray containing 8.5x11 or 11x17 paper.
8-4 to 00 8-5 to 00 8-6 to 00: No preference
8-4 to 01 8-5 to 00 8-6 to 00: Tray 1
8-4 to 00 8-5 to 01 8-6 to 00: Tray 2
8-4 to 01 8-5 to 01 8-6 to 00: Tray 3
8-4 to 00 8-5 to 00 8-6 to 01: Tray 4
8-4 to 01 8-5 to 00 8-6 to 01: Tray 5
8-4 to 00 8-5 to 01 8-6 to 01: Bypass tray
5. Press the up arrow key (2nd from the left side of the LCD) four times, until 04 is displayed to the
right of 08.
6. Press the ON/OFF key to input the desired setting of 00, or 01.
7. Press the up arrow key (2nd from the left side of the LCD) once, until 05 is displayed to the right of
08.
9. Press the up arrow key (2nd from the left side of the LCD) once, until 06 is displayed to the right of
08.
11. Turn the copier OFF then ON to exit the 25 mode.
DESCRIPTIO How many passcodes are available in ECM mode? SOLUTION 48622
SOLUTION A total of 256 passcodes are available in the ECM mode. USAGE 1
3 November 2002
3340
DESCRIPTIO How to program ECM, 3340. SOLUTION 48722
SOLUTION To program ECM mode: USAGE 38

2. Select 7: Password setting and press OK.
3. Select 2: ECM master key code and press OK.
4. Enter an 8 digit master code and press OK.
5. Press F4 (previous screen) to complete setting. Turn the unit OFF.
6. Enter the Key Operator mode by pressing the OK button while turning the machine on.
7. Select 3. ECM setting and press OK.
8. Use the up and down arrows to go to desired function (i.e. Password setting, Count limit setting, and
Count reset).
9. After the settings are complete, turn the unit OFF/ON to access normal operating mode.
Note: The key operator MUST set the COUNT/LIMIT setting to a value, otherwise the "please enter
ECM password" message will be displayed immediately after the password was entered.
To enable/disable ECM after the above procedure is completed perform the following:
1. Access the Key Operator Mode by pressing the OK button while powering up the copier.
2. Select 3. ECM setting and press OK.
3. Select 4. ECM ON/OFF setting and press OK.
4. Select either OFF or ON, press OK, then PREV (previous).
DESCRIPTIO ST217, unable to select the sort/staple mode. SOLUTION 48962
SOLUTION CAUSE: The RADF is not selected. USAGE 2
SOLUTION: The RADF must be selected for the sort/staple function to operate.
DESCRIPTIO ST217, jam position 12 while copying. SOLUTION 48967
SOLUTION This symptom only occurs with 8.5x11 paper. USAGE 4
CAUSE: The upper portion of the entrance guide plate (p/n 12TA45010) is slightly bowed down
causing a bind in paper feed.
SOLUTION: Reform the upper portion of the entrance guide plate horizontal from front to rear and
parallel with the lower portion of the guide plate.
Note: Verify that the upper entrance pinch roller (p/n 12TA45020) does not apply too much pressure
to the lower entrance roller (p/n 12TA45030).
DESCRIPTIO How to enable/disable automatic tray switching (ATS). SOLUTION 49093
SOLUTION To enable/disable ATS, perform the following: USAGE 4

1. With the machine powered OFF, press the OK button and power ON the copier to enter the Key
Operator Mode.
2. Select [8: Memory switch setting] and press OK.
3. Select [10: Automatic Tray Switching].
4. Use the arrow keys to select ATS ON (enable) or OFF (disable), and press OK.
5. Power the copier OFF/ON to exit the Key operator Mode.
DESCRIPTIO How to disable 1:2 mode, auto shut-off and auto low power mode defaults. SOLUTION 49163
4 November 2002
3340
SOLUTION To set 1:1 mode as the default: USAGE 140

1. Access the key operator mode (hold the OK key and turn the copier ON).
2. Press 1: Initial settings.
3. Press 1: Copy settings and press the OK key.
4. Use the arrows to select 1:1 and press the OK key.
5. Turn the machine OFF then ON to exit the key operator mode.
Refer to page 9-39 in the user's manual.
To program auto shut-off mode:

2. Press the down arrow key once to access 8: Memory switch settings and press the OK key.
3. Press the up arrow key twice to access 3: auto shut off timer and press OK.
4. Choose from 30, 60, 90, 120, 240 minutes and press OK.
To eliminate the auto shut-off feature:

3. Press the down arrow key once to access 25: Auto shut off setting and press OK.
4. Choose ON or OFF and press OK.
The auto low power mode cannot be disabled, however it can be set to a 240 minute default. To
program auto low power mode:
3. Press the down arrow key once to access 2: Auto low power timer and press OK.
4. Choose from 5, 10, 15, 30, 60, 90, 120, 240 minutes and press OK.
5. Power the machine OFF then ON to exit the key operator mode.
DESCRIPTIO PCUA numbers for 3340 supplies. SOLUTION 49255
SOLUTION PM Kit (947-434) contains: USAGE 2

Cleaning blade, cleaning web, charging wire, charging control plate, optics filter, toner filter, discharge
wire, and dust bag.
Toner (947-435)
Toner filter (947-432)
Developer (947-436)
Drum (947-437)
Cleaning web (947-433)
ST216 staples (947-381)
ST217 staples (946-762)
DESCRIPTIO BTU data. SOLUTION 49260
SOLUTION Warm-Up Standby Running USAGE 2

136 646 4036
DESCRIPTIO How to enable the original count feature. SOLUTION 49272
SOLUTION 1. Enter the Key Operator Mode by pressing the OK button while turning the main switch on. USAGE 2
2. Select the item in the key operator menu; in this case it is item 8, Original Count Function.
3. Activate this feature by selecting ON.
DESCRIPTIO Decibels (sound level) output. SOLUTION 49394
SOLUTION In standby mode <50 dB. USAGE 1

In running mode <71 dB.
5 November 2002
3340
DESCRIPTIO Toner spew occurs following the toner control IF voltage adjustment. SOLUTION 49466
SOLUTION CAUSE: The toner control IF voltage adjustments was performed with toner in the toner hopper. USAGE 7
SOLUTION: Do not add toner prior to performing the IF adjustment. This is outlined on page 5-50 of
the service manual.
DESCRIPTIO How to program the copier to copy onto metric sized paper. SOLUTION 49577
SOLUTION In the 25 mode, select "2. Tray size setting" and press OK. USAGE 4
Select the required tray using the F1 (tray) button.
Select the required paper size using the F2 or F3 button.
A4 and A4R paper are the only available metric paper selections.
Note: In copy mode, A4 and A4R will appear as 8.5x11 and 8.5x11R in the LCD display.
A4 = 210x297mm or 8.27x11.69 inches
DESCRIPTIO Unable to complete the Toner Control IF Voltage adjustment. The message may indicate SOLUTION 49582
COMPLETE after the adjustment has run for only a few seconds (the developer should be
SOLUTION PROBABLE CAUSES: USAGE 32

1. The cleaning blade is not set in the correct position. Insufficient cleaning of the drum surface results,
and the drum is coated with toner during the Toner Control IF Voltage adjustment. Install the cleaning
blade so that it contacts the drum and ensure correct operation. To reposition the cleaning blade
perform the following procedure:
a. Remove the drum carriage.
b. Remove the two cleaning blade mounting screws.
c. Lubricate the drum surface with setting powder or toner.
d. Lower the cleaning blade against the drum surface.
e. Install the mounting screws in the top holes.
f. Physically drive the drum toward the developing unit.
g. Perform the Toner Control IF Voltage adjustment (see below) again.
Note: If the IF voltage adjustment still does not run to completion, replace the developer.
2. Toner has deposited on the toner control sensor (TCS). Check the TCS (p/n 40AA-9181) on the
drum carriage for toner contamination. Check for loose connectors or pins on the TCS (CN64), the
drum carriage (CN60) and the main CB (CN43). Check for loose connectors on the toner CB and at
the drum carriage. On the ADU DB, the voltage at CN43-B7 should read 0.4V DC. The voltage at
CN43-B8 should read 3.7V DC.
TONER CONTROL IF VOLTAGE ADJUSTMENT

Be sure to perform the following adjustment after adding developer to the developing unit:
1. Access the 36 mode (while pressing the 3 and 6 keys simultaneously, power ON the copier).
2. Press the OK key.
3. Press the F3 [NEXT] key to display [HV adj. (toner control IF voltage)] on the screen.
5. Press the F2 [START] key. The copier halts after the developing unit rotates for approximately
one minute.
6. Power the copier OFF/ON to exit the 36 mode.
Caution: The above adjustment should precede all others.
DESCRIPTIO DF309 conveyance motor noise. SOLUTION 49662
SOLUTION CAUSE: Early production DF309 (below main body s/n 40FE04001) units have been modified to USAGE 0
eliminate noise from the conveyance motor pulley assembly.
SOLUTION: Install the new mounting plate (p/n 12QV-4551) and shaft regulating collar ([2] p/n
12QV45300).
6 November 2002
3340
DESCRIPTIO ST217, conveyance motor runs continually, or does not operate. The sorter cannot be SOLUTION 49878
selected.

1. Conveyance motor continually runs due to a loss of 5V DC from the ST217 DCPS (transformer
board). F102 (0.4A fuse) is open. This fuse has been upgraded to eliminate the open condition that
can occur in certain situations. Check for 5V DC at CN102-3 of the sorter transformer board. If not
present, remove the connector and check directly off of the pin. Check all 5V DC loads off of the
sorter CB for shorting to ground.
If F102 is open, replace it with a 0.8A (250V) slow-blow, or replace the sorter transformer board (p/n
12TA84510) using the warrantee procedures outlined in [[ST217 Technical Bulletin #1| IMAGE
v:\bitmaps\djc140.bmp SCROLL]] which is a mandatory modification.
Note: Ensure that the front and rear elevation auxiliary pins (p/n 12TA48060) or the bin guide plate
(front p/n 12TA48020 and rear p/n 12TA48030) are not bent or binding; replace or lubricate
(thoroughly clean the area to be lubricated) as required.
If no results, replace the sorter CB (p/n 12TA87010).
See [[Technical Education Bulletin #7A| IMAGE v:\bitmaps\djc030.bmp SCROLL]] regarding lubricant
applications.
2. No sorter conveyance because fuse F3 on the sorter CB is open. F3 fuses the M201 (conveyance)
driver circuit. Replace the sorter CB (p/n 12TA87010).
3. No sorter conveyance because of a failed or binding M201 (conveyance). The sorter CB may also
be damaged and require replacement. Loosen the motor drive belt tension. If the problem still occurs,
replace the motor (p/n 12TA80020) and sorter CB (p/n 12TA87010) at the same time.
DESCRIPTIO F44-1 shortly after power up. SOLUTION 49880
SOLUTION CAUSE: No data transfer between the optics drive board (OCDB) and main CB. USAGE 9
SOLUTION: Ensure all data connectors are secure (CN21 on the OCDB and CN11 on the main CB).
Replace OCDB (p/n 40AA-9051) and/or main CB, which is part of the operation unit (p/n 40AE-7000).
DESCRIPTIO The letter D is displayed in the upper left corner of the LCD. The machine will not come to SOLUTION 49891
ready.
SOLUTION CAUSE: The copier has shut down because ADD TONER was displayed for more than 1,500 copies. USAGE 9
SOLUTION: Add toner to the copier. If toner is not immediately available, the shut down cycle count
can be extended using software dipswitch settings 4-2, 4-3, and 4-4.
Note: The D in the display was corrected in the following EPROM:

p/n 3340106-22.1. With this EPROM installed, the display will indicate a message to ADD TONER.
DESCRIPTIO ST216, code 77-00 when sorting. SOLUTION 49938
7 November 2002
3340
SOLUTION CAUSE: The sorter indexer is out of alignment. USAGE 34
SOLUTION: To properly adjust the indexer position, perform the following:

1. Power copier OFF.
2. Remove the front and rear covers.
3. On the sorter CB, set dipswitches SW1-1, SW1-2 and SW1-3 to the ON position.
4. Ensure both sorter interlocks are closed (PS208 and MS201).
5. On the sorter CB, press and hold PSW1 while powering ON the main body (code 70-00 will occur;
this is normal).
6. Release PSW1, then press and release it one time. The indexer will lower to the adjustment position
(approximately at the 4th bin).
7. Open the conveyance section.
8. Insert the indexer positioning shaft adjustment tool (p/n 7050K0020) into the access hole on the
rear side frame of the sorter. The hole is located to the right of the conveyance door interlock switch
(MS201). The shaft should be positioned under the indexer and into another hole in the front side
frame.
Note: The indexer positioning tool is the same tool used for optics alignment on the 7050.
9. Rotate the indexer motor encoder plate to lower the indexer until it contacts the adjustment shaft.
10. Loosen the fixed screw located on the front side of the indexer.
11. Slide the front of the indexer up or down until it is positioned parallel with the adjustment shaft.
Retighten the indexer fixing screw.
12. Loosen the screw that secures the PS203 4-slot encoder plate and adjust the 4-slot encoder plate
until LED 1 is lit. Retighten the encoder plate.
Note: Either or both interlock sensor/switch (PS208/MS201) must be opened during this adjustment.
13. Remove the indexer positioning shaft and reset all 3 SW1 switches to the OFF position.
14. Power copier OFF/ON to return to the normal mode.
DESCRIPTIO Latest EPROM level, 3340. SOLUTION 49999
SOLUTION [[EPROM history hyperlink| FILE V:\TEXT\EPROM\3340.TXT NEW]]. USAGE 6
DESCRIPTIO How to program platen default paper sizes. SOLUTION 50059
SOLUTION To program the machine to default to a specific paper size (APS and AMS turned OFF) when the USAGE 33
RADF is lifted, perform the following:
1. Access the key operator mode (power ON, while pressing the OK key)
2. Scroll (using the arrow keys) to [8: Memory switch setting] and press the OK key.
3. Scroll (using the arrow keys) to [11: Platen APS] and press the OK key.
4. Press either arrow key until OFF is displayed, then press the OK key.
5. Power the machine OFF to exit the help mode.
6. Access the 25 mode (power the copier ON while holding down the 2 and 5 keys).
7. Select [1: Software switch set mode?] and press the OK key.
8. Scroll to, and set the software dipswitches as the follows (press the OK key to enter the new data):
6-0 to 1 (platen APS switching to 8.5x11); 6-0 to 0 for 5.5x8.5R
8-1 to 1 (no AMS selection when APS released)
9. Set software dipswitches 8-4, 8-5 and 8-6 to select the tray with the paper size you desire. Use the
matrix below to determine which values to input to select a specific tray.
DIPSW TRAY
8-4 to 0 8-5 to 0 8-6 to 0: No preference
8-4 to 0 8-5 to 1 8-6 to 1: Bypass tray
8-4 to 1 8-5 to 0 8-6 to 0: Tray 1
8-4 to 0 8-5 to 1 8-6 to 0: Tray 2
8-4 to 1 8-5 to 1 8-6 to 0: Tray 3
8-4 to 0 8-5 to 0 8-6 to 1: Tray 4
8-4 to 1 8-5 to 0 8-6 to 1: Tray 5
8 November 2002
3340
DESCRIPTIO How to install a Hecon* key counter. SOLUTION 50084
SOLUTION On the rear of the Hecon receptacle there are pins with numbers next to them. Attach the harness to USAGE 7
receptacle as follows:
Black to pin 1
Red to pin 3
Green to pin 4
White to pin 6
Note: Pins 2 and 5 have no wires attached.
*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]
DESCRIPTIO Hecon* key counter does not operate. SOLUTION 50085

1. Incorrect wiring. On the rear of the Hecon receptacle there are pins with numbers next to them.
Attach the harness to receptacle as follows:
Black to pin 1
Red to pin 3
Green to pin 4
White to pin 6
Note: Pins 2 and 5 have no wires attached.
2. A loss of 24V DC to the key counter. This is caused by an open ICP1 on the ADU DB. To
confirm:
a. Check for 24V DC on CN35-1 of the ADU DB.
b. If 24V DC is NOT present on CN35-1 then check for 24V DC on both sides of ICP1 with frame
ground as your reference.
Note: ICP1 is located about a «-inch to the left of CN35.
c. Replace the ADU DB (p/n 40BA-9071) if ICP1 is open.
DESCRIPTIO Key operator mode functions. SOLUTION 50104
SOLUTION To access the key operator mode, turn the machine ON while pressing the OK button. The following USAGE 1
modes are available in the key operator mode:
1. Initial settings
Copy mode
Copy Density
Magnification
Tray
Sorter mode
2. Preset/user set ratios
3. ECM setting
4. Job memory
5. Screen contrast
6. OK key timer
7. Memory switch settings
DESCRIPTIO ST217, 77-00 is displayed while manual stapling. SOLUTION 50281
SOLUTION CAUSE: The bin lower limit switch (MS203) is being actuated on the downward travel of the bin unit. USAGE 2
SOLUTION: Adjust the actuators of MS204 and MS203 so that MS204 is the only switch actuated
when the bin unit lowers to the staple position.
9 November 2002
3340
DESCRIPTIO Drum current adjusting jig information. SOLUTION 50338
SOLUTION The drum current adjusting jig is not the same as the model 3035 jig. The part number for the 3340 jig USAGE 2
is (p/n 40AAJG010).
DESCRIPTIO How to program the auto copy function. SOLUTION 50381
SOLUTION The Auto Copy button allows the user to begin a copy cycle by lifting the RADF and inserting an USAGE 3
original on the glass. When the RADF is closed, the copy cycle starts. To program the platen auto
start function:
2. Select "1. software switch adjustments" and press OK.
3. Use the up/down arrow keys to access address 7-5.
4. Set 7-5 to 1 (auto copy - any size original).
5. Press F4 (previous) to enter the setting.
The auto copy start timer is set with 25 mode, software switch 6-4 and 6-5:
software software
switch 6-5 switch 6-4 Start Time
0 0 0.5 sec
1 0 1.0 sec
0 1 1.5 sec
1 1 2.0 sec
The auto copy OFF timer is set with 25 mode, software switch 7-7 and 7-6:
software software
switch 7-6 switch 7-7 Release Time
0 0 10 sec
1 0 20 sec
0 1 30 sec
1 1 20 sec*
* This is listed in the service manual as none. If the customer requires that the auto start function be
ON at all times, this can be done by:
1. Setting auto reset to 30 seconds (Key Operator Memory Switch 1).
2. Set the release time for 20 seconds. ( 7-6=1; 7-7=1 )
3. Turn ON auto job recall (Key Operator Memory Switch 21)
4. Program Job Memory 12 for auto copy.
Note: Auto Copy functions only when an original (larger than 5.5x8.5) is placed on the platen glass
unless software switch 7-5 is set to 1; or 6-0 is set to a 1.
DESCRIPTIO INSERT TRAY is displayed when using document feeder. SOLUTION 50390
SOLUTION CAUSE: Incorrect memory switch settings. USAGE 3
SOLUTION: Set memory switch for the desired tray.

No. 13 - ATS/APS Switch (Tray 1) - set ON
No. 17 - ATS APS Switch (Tray 5) - set ON
DESCRIPTIO ST216, how to enable the cascade feature. SOLUTION 50401
10 November 2002
3340
SOLUTION Cascade feature allows additional copies to be made when the top bin has reached its maximum capacity. USAGE 1
The sorter will automatically distribute copies to the next bin(s) and continue copying.
To active cascade feature on the ST216:

Install p/n ST21663-11.0 on the sorter CB.
Set sorter dipswitches 1-1 ON, 1-2 OFF, 1-3 OFF
[[ST216 Technical Bulletin #1B| IMAGE v:\bitmaps\djc096.bmp SCROLL]] outlines the addition of this
feature for the ST216.
DESCRIPTIO Jam position 1 or 2 occurs while copying. SOLUTION 50425
SOLUTION CAUSE: The paper feed lift up motor is not operating due to a broken tray actuator (p/n 40AA40081). USAGE 2
SOLUTION: Replace the tray actuator.
DESCRIPTIO Noise from the ADU in duplex mode. SOLUTION 50574
SOLUTION CAUSE: The entrance pressure roller spring is dislodged or deformed. USAGE 2
SOLUTION: Replace or reform the pressure spring (p/n 40BA52330). Reference #28 page 90 in the
3240/3340 parts manual.
DESCRIPTIO A trail edge void of 3 to 4 inches. SOLUTION 50594
SOLUTION CAUSE: The lens cover is obstructing the movement of the scanner. The scanner was unable to make USAGE 3
a complete scan of original.
SOLUTION: Reinstall lens cover correctly.
DESCRIPTIO How to clear fuser abnormality codes (F34, F35, F36), 3340. SOLUTION 50636
SOLUTION To clear fuser codes, perform the following: USAGE 38

1. Access the 25 mode (power the machine OFF, hold down the 2 and 5 keys and power the machine
ON).
3. Set the software switches as follows (press the OK key to enter the new data):
3-5 to 0: resets F34 code
4. Power the machine OFF then ON to exit the 25 mode.
Note: If the F code reoccurs after powering the machine ON or following warm-up, contact service
immediately.
DESCRIPTIO How to enable the LCT as the default tray. SOLUTION 50669
SOLUTION To enable the LCT as the default tray, perform the following: USAGE 2
1. Access the Key Operator Mode by pressing the OK button while powering up the copier.
2. Use the up/down arrows to select [8: Memory switch setting] and press OK.
3. Select [13: APS/ATS ON/OFF setting] and press OK.
4. Select OFF, press OK.
With the APS/ATS default set to OFF, the copier will default to Tray 3. This configuration is
recommended if the paper loaded in the universal tray is the same size, yet different, such as letterhead
or colored paper.
DESCRIPTIO F45-2 at power up. SOLUTION 50702
11 November 2002
3340
SOLUTION PS10 (mirror home position PS) is not turned ON within 10 seconds of M5 (mirror drive motor) USAGE 7
initialization.
PROBABLE CAUSES:
1. Wiring from the external key counter is interfering with the second V mirror movement.
Reposition the key counter wiring so as to not interfere with mirror movement.
2. The second V-mirror drive assembly is binding so that the initialization procedure can not take
place. Loosen the mirror drive assembly (M5) and verify free movement. Inspect the gears to ensure
that no foreign matter is binding the drive.
DESCRIPTIO How to differentiate between optical distortion and paper skew. SOLUTION 50743
SOLUTION To differentiate between optical distortion and paper skew: USAGE 2

1. Place a piece of electrical tape across the middle of the charge corona.
2. Make a sky shot (copy with no original, ADF open).
3. The copy should have a white deletion the width of the tape from lead to trail edge.
4. If the deletion is skewed on the paper, the problem is paper skew.
5. If the deletion is not skewed on the paper, the problem is in the optics area.
Note: To correct paper feed skew, set the loop timing value to a higher setting for the paper port
exhibiting the problem. If this does resolve the problem, install the new style double feed plates in the
feed unit.
1. Double feed adjust plate (p/n 40AA40322).
2. Double feed RF plate (p/n 40AA40460).
The angle of the double feed plate can be adjusted to compensate for skew with the new style parts
installed.
DESCRIPTIO Gold plated transfer and separation corona wires. SOLUTION 50773
SOLUTION Gold plated transfer and separation corona wires are now available. These new wires have an increased USAGE 0
life cycle and must be ordered individually. This parts change update is outlined in [[3240/3340
Technical Bulletin #2| IMAGE v:\bitmaps\djc141.bmp SCROLL]]
DESCRIPTIO How to duplex in the 1:2 copy mode. SOLUTION 50774
SOLUTION Perform the following: USAGE 1

1. Press the button under the COPY MODE section of the screen.
2. Select 1:2 and press the button under the OK indication.
DESCRIPTIO PLEASE UNLOAD DUPLEX TRAY message when a duplex mode (1:2 or 2:2) is selected. SOLUTION 50777
SOLUTION CAUSE: Paper remains in the ADU. USAGE 9
SOLUTION: To clear the message, perform the following:

1. Pull out the drawer labeled ADU.
2. Pull up on the ADU top cover (bright green decal designates area to hold when lifting the cover).
3. Remove paper.
4. Lower the ADU cover and push in the ADU drawer.
DESCRIPTIO Jamming in various locations (exit, sorter, ADU), or multiple sheet feeding from the ADU. SOLUTION 50789
12 November 2002
3340
SOLUTION CAUSE: The ADU DFP roller has developed a flat spot. USAGE 6
SOLUTION: The ADU feed system has been modified to increase the life expectancy of the rollers in
the ADU up to 100,000 actual copies. Replace the following parts:
p/n description
1. 40BA51310 Paper Feed Roller
2. 40BA51301 DFP Roller
3. 40BA51241 Paper Feed Guide Plate
4. 40BA51261 Guide Sheet/A
Note: Parts 1 and 2 must be replaced as a set; and parts 3 and 4 must also be replaced as a set.
However, the newer version of parts 1 and 2 can be combinew with the older version of parts 3 and 4,
and vice versa.
A technical bulletin will be issued for this enhancement.
DESCRIPTIO How to program copy quantity limit. SOLUTION 50797
SOLUTION To program the copy quantity limit, perform the following: USAGE 5
1. Power the machine OFF.
2. Access the 25 mode, (power the machine ON, while pressing the 2 and 5 keys).
4. Press the leftmost UP key eight times, until 09 is displayed on the far left of the LCD.
5. Use the matrix below to determine which value inputs at DIPSW9 (bits 0, 1, 2, and 3 should be
entered to select the copy quantity limit desired by the customer):
9-0 to 00 9-1 to 00 9-2 to 00 9-3 to 00: No limit
9-0 to 01 9-1 to 00 9-2 to 00 9-3 to 00: Copy limit = 1
6. Press the ON/OFF key to input the desired setting of 00, or 01 for bit location 00.
7. Press the up key which is 2nd from the left side of the LCD once, until 01 is displayed to the right
of 09.
8. Repeat the procedure in steps 6 and 7 for dipswitches 9-1, 9-2, 9-3.
DESCRIPTIO ENTER PASSWORD is not displayed after pressing the P and stop/clear when in ECM mode. SOLUTION 50803
SOLUTION This is normal for the model 3240/3340. Unlike some of the other Konica copiers, P and USAGE 1
STOP/CLEAR does not initiate the ENTER PASSWORD message.
DESCRIPTIO How to program the paper tray sizes. SOLUTION 50827
SOLUTION To program the paper trays: USAGE 12

2. Select 2: paper size settings and press OK.
3. Select the tray with using the F1 (tray) key.
4. Select the paper size using F2 or F3 (up/down arrow) keys.
6. Turn the machine OFF then ON to exit the 25 mode.
DESCRIPTIO ST216, misfeeds at the indexer when sorting. SOLUTION 50833
13 November 2002
3340
SOLUTION CAUSE: The sorter indexer is out of alignment. USAGE 16
SOLUTION: To properly adjust the indexer position, perform the following:

this is normal).
frame.
DESCRIPTIO F51-02. SOLUTION 50864

1. Main motor (M1) failure.
Ensure that the drum and developer unit rotate freely. Use 47 mode, output code 40 to operate M1 in
diagnostics. Verify that 24V DC is present at CN101-1 and 5V DC is present at CN101-3 on the M1
board. Replace the M1 board (p/n 40AA-1600) as necessary.
2. There is a bind in the toner recycling unit.

Purge all of the toner from the recycling unit and check all of the drive components. Ensure that there
is no problem with the copier causing it to recycle an excessive amount of toner. A failed CEL, PCL,
or incorrectly set currents can cause an excessive amount of toner to be left on the drum.
3. A poor connection at CN101 on the M1 board, or CN32 on the ADU driver board.
Power OFF the machine, remove, and reconnect both connectors.
DESCRIPTIO PLEASE CLOSE TOP LEFT SIDE COVER is displayed at power up. Cover is closed. SOLUTION 50944
14 November 2002
3340

1. The rear portion of the paper exit actuator (p/n 40AA46040) is dislodged. This six-sided actuator is
on the end of a black plastic shaft located on the lower guide (p/n 40BA48040) of the upper paper exit
cover (p/n 40BA48010). When correctly positioned, it sits beneath the white paper exit driving gear
(p/n 40AA77270).
To reposition the paper exit actuator perform the following:
a. Power OFF the copier.
b. Open the left side door after removing the catch tray or sliding the sorter away from the main
body.
c. Carefully bend the black plastic shaft while inserting the dislodged end into a small hole on the
upper paper exit cover. This hole can be seen when viewed from the front of the copier.
d. When the actuator is in position, close the left side door, reinstall the catch tray or slide the sorter
up to the main body of the copier.
e. Power ON the copier.
Note: After a fuser jam is cleared, the upper paper exit cover is able to close even if the fuser release
plate (p/n 40AA53050) remains open. As the cover is closed, the fuser release plate contacts the
lower guide portion of the upper paper exit cover. Either the paper exit actuator dislodges or the
actuator shaft breaks. The design of the entrance guide plate (p/n 40BA48272) has been modified to
prevent this. The serial number cut-in is 40BE04641. A countermeasure part, plastic spacer kit (p/n
40BAK0010), is available for older style machines. Two (2) spacers are packaged in each kit.
The old style entrance guide has two cut out slots at the top. The spacers are positioned in each corner
of the guide, in line with the slots. They attach to the exit guide by removing the sticky-back paper.
Refer to [[ 2230/2330/3240/3340 Technical Bulletin #10A| IMAGE v:\bitmaps\CBC011.bmp
SCROLL]] for additional information.
2. Paper is jammed behind the left side cover.

Remove the jam.
DESCRIPTIO ST217, 77-00 is displayed at power up. SOLUTION 50981
SOLUTION CAUSE: The bin home position sensor (MS204) is out of position which is giving the fault indication. USAGE 2
SOLUTION: Adjust MS204 and verify operation.
DESCRIPTIO How to program the total counter for two counts when using 11x17 paper. SOLUTION 51001
SOLUTION To enable 2 meter counts for 11x17 inch paper, perform the following steps: USAGE 4
1. Access the software switch set mode by turning the machine on in the 25 mode and selecting #1 by
pressing the OK button.
2. Press the right hand up arrow below the display one time which selects software switch 1-1.
3. Press the on/off button until the data changes to :01.
4. Press previous screen button then turn the machine OFF then ON again.
DESCRIPTIO F56-10 or F56-11 while copying. SOLUTION 51006
SOLUTION CAUSE: A loose connector (CN11) caused an arcing condition which damaged the control board. USAGE 10
SOLUTION: Reseat the connectors on the control board (on the operation panel) and verify
operation. If problem persists, replace the control board (40AE-7100).
DESCRIPTIO No feed from the LCT of a DB606. SOLUTION 51007
SOLUTION CAUSE: The gear assembly on the M401 is damaged so that proper gear mesh could not take place. USAGE 2
SOLUTION: Reform the mounting bracket for the gear assembly and ensure proper gear mesh.
15 November 2002
3340
DESCRIPTIO How to enable the original count for 1:2 copy mode. SOLUTION 51063
SOLUTION To enable the original count for 1:2, perform the following: USAGE 1
1. Power the copier ON while pressing the OK key (Key Operator Mode).
2. Use the arrow keys to select [8: Memory Switch Setting].
4. Use the arrow keys to select [8: Original in 1:2 Mode].
5. Press OK.
6. Use the arrow keys to select ON.
7. Press OK.
8. Power the copier OFF/ON to exit the Key Operator Mode.
Note: When duplex is selected, the following two messages will alternate in the display:
a. EVEN NUMBERS > PRESS START, ODD NUMBERS > PRESS AUTO /RESET.
b. PRESS "P" TO COUNT ORIGINAL QUANTITY.
DESCRIPTIO Jamming or no paper feed from the drawer base. SOLUTION 51236

1. PFU tilt and feed assemblies are out of position. This problem may occur at setup or after machine
has been moved.
To reposition the feed assembly, perform the following:
a. Power the copier OFF.
b. Withdraw all the trays from the DB.
c. Enter the 47 multimode (power the copier ON while pressing the 4 and 7 keys), output code 21,
press P-03-P.
d. Press START/PRINT to run the DB paper feed motor (M401).
e. Wait for a few seconds, and then press STOP/CLEAR.
f. Power the machine OFF/ON to exit the 47 mode.
g. Reinsert the paper trays and verify operation.
2. Damage to the pin at CN301-A3 (ADU DB).

Repair the connector or replace the main body wiring (p/n 40AA90011) allowing the drive signal to
SD401 (paper feed).
3. ADU DB failure, preventing the proper operation of the feed unit.

Replace the ADU DB (p/n 40BA-9071).
DESCRIPTIO The machine is limiting the number of copies that can be entered. (i.e., users cannot enter SOLUTION 51358
more than 5 copies).
16 November 2002
3340
SOLUTION CAUSE: The copy quantity limits are set to limit the number of copies selectable by the user. USAGE 3
SOLUTION: To program the copy quantity limit, perform the following:

1. Power the machine OFF.
2. Access the 25 mode, (power the machine ON, while pressing the 2 and 5 keys).
4. Press the leftmost UP key eight times, until 09 is displayed on the far left of the LCD.
5. Use the matrix below to determine which value inputs at DIPSW9 (bits 0, 1, 2, and 3 should be
entered to select the copy quantity limit desired by the customer):
9-0 to 00 9-1 to 00 9-2 to 00 9-3 to 00: No limit
6. Press the ON/OFF key to input the desired setting of 00, or 01 for bit location 00.
7. Press the up key which is 2nd from the left side of the LCD once, until 01 is displayed to the right
of 09.
8. Repeat the procedure in steps 6 and 7 for dipswitches 9-1, 9-2, 9-3.
DESCRIPTIO Premature failure of the bypass feed pressure spring. SOLUTION 51361
SOLUTION CAUSE: A weak bypass feed pressure spring. USAGE 1
SOLUTION: Install the new style more durable bypass feed pressure spring (p/n 40AA42133).
DESCRIPTIO Code 77-00 at power up. SOLUTION 51404
SOLUTION CAUSE: The lower limit actuator was bent, (P/N 12TA10130). USAGE 1
SOLUTION: Reform or replace the lower limit actuator.
DESCRIPTIO Blank copies and F28-1 or F28-2. SOLUTION 51413

1. The springs that hold the charge corona unit grid are installed backwards. Reinstall the grid unit
springs correctly.
2. A poor connection at the electrode connectors for the charge corona or T/S corona.
To improve the connection, perform the following:
a. Remove and reconnect the wires attached to the electrode units located at the rear of the copier.
b. Remove the drum carriage and T/S corona. Increase the spring tension on the electrode units to
insure good contact.
Note: F28-1 is related to the charge unit and F28-2 to the T/S unit.
DESCRIPTIO The pivot for the conveyance lever hinge pin has broken. This pivot is on the conveyance SOLUTION 51470
unit base plate.
SOLUTION A repair kit is not available. Order the conveyance unit (p/n 40AA-4500). USAGE 3
DESCRIPTIO F43-3 displayed during copier operation. SOLUTION 51487
17 November 2002
3340
SOLUTION CAUSE: A paper jam causes the optics to stop when the exposure lamp is lit. The lamp shuts off after USAGE 1
a short period of time, and an error message is generated.
SOLUTION: Turn copier off/on and remove any jammed paper.
DESCRIPTIO DF309, jam position 13 and high pitched noise while copying. SOLUTION 51616

1. One of the belt regulating shaft holders (p/n 12QV45180) is out of position riding on top of the
conveyance belt.
Reposition the belt regulating shaft holder to the side of the belt and ensure that the belt tracks properly
using 47 multimode, output code 60, press P-04-P to run the conveyance motor.
2. If the belt tracks to one side during diagnostic mode (above), check the original conveyance plate.
The conveyance belt driven roller bearing holders may break due to a combination of excessive oil
applied to the bearing and low temperatures.
If the original conveyance plate is damaged, it (and the bearings) can be replaced as outlined in [[DF309
Technical Bulletin #1| IMAGE v:\bitmaps\djc167.bmp SCROLL]] which can be accessed using the
Konica Fax on Demand system document #3330901.
Note: New conveyance belt roller bearings have been installed on DF309 units above s/n 12QW16872.
On DF309 units below s/n 12QW16873 perform the following procedure during setup:
a. Remove the conveyance belt, and original conveyance plate (bottom).
b. Remove the two bearings from the exit side conveyance belt roller.
c. Thoroughly clean the bearings with alcohol.
d. Reinstall bearings, plate, and belt.
3. The one-way drive gears are slipping on the regist driving roller shaft. This causes the roller to
intermittently loose drive. The paper may have slightly folded or nicked areas at the lead edge when the
jam occurs.
Clean the one-way bearings and shaft with alcohol.
Note: Refer to page 8 and 9, Items 1, 18 and 19 in the DF309 Parts Catalog for location.
DESCRIPTIO Overtoning; background; toner spilling onto copies and inside the copier. SOLUTION 51647

1. The toner patch and patch mounting plate on the original stopper plate assembly are missing.
Replace the original stopper plate assembly (p/n 40AA-6180) and the toner patch (p/n 40AA61060).
2. The patch grid voltage is set too low.

To adjust the patch grid voltage, perform the following:
a. Access the 36 mode (power the copier ON while pressing the 3 and 6 keys)
b. Press the OK key.
c. Press the button below [Next]. The display should indicate [HV adj. (patch grid)].
d. Connect a meter to measure the DC voltage between the grid power supply terminal and the main
body ground.
e. To change the output voltage enter a number (1-64) and press OK to achieve a measured output
voltage of -680V DC.
f. Power the copier OFF/ON.
DESCRIPTIO Code B6 at power up. Erratic operation. SOLUTION 51653
SOLUTION CAUSE: Poor/incorrect ground to power outlet. USAGE 1
SOLUTION: Ensure proper power requirements.

Voltage: 115V AC ñ10%.
Current: 15A
Frequency: 60Hz
Grounding: Isolation recommended.
Note: A dedicated Line is advised.
18 November 2002
3340
DESCRIPTIO LCT feed jamming. SOLUTION 51672
SOLUTION Escalated to Engineering. USAGE 1
The LCT tray backstop on the DB606 has excessive play which allows the paper stack to move away
from the paper feed roller which creates misfeeding and jamming. The backstop needs more support to
eliminate excessive play.
DESCRIPTIO Intermittent F34-1 or F34-2. SOLUTION 51827

1. Poor quality AC power being supplied to the copier. Ensure proper power requirements:
a. 115V AC, 15A ñ10%
b. An isolated ground with a dedicated line is strongly advised.
c. Install a Power Tamer available from Konica (PCUA 947003).
2. Failed TH1 (temperature sensor). Check the voltage drop across TH1 at the PFUDB, CN44-A8 to
CN44-A9. At a cold start, the voltage should measure about 4.8V DC. During warm up, the voltage
should continue to drop and then stop dropping at about .48V DC when warm up is completed. Inspect
the associated connectors at the rear of the fuser unit. Repair the connectors, or replace TH1 (p/n
40AA88431) as necessary.
DESCRIPTIO How to program auto-original counting feature for the sheet insertion mode. SOLUTION 51883
SOLUTION To enable Auto original counting in sheet insertion mode, perform the following: USAGE 2
1. Hold the OK key and turn the copier ON.
2. Press the down arrow key once to access (8) Memory Switch Setting. Press OK.
3. Press the up arrow key eight times to access (9) Orig. Cnt. - Sheet Insert Mode. Press OK.
4. Press the up or down arrow key to select Automatic Count. Press OK.
5. Power the copier OFF/ON.
DESCRIPTIO F42-2 in copy mode. SOLUTION 51951
SOLUTION CAUSE: PS3 (optics home position sensor) is dirty. USAGE 4
SOLUTION: Clean PS3 with a cotton swab and alchol.

PS3 is the only sensor used for the optics scanner. It is located at the rear right side of the optics.
DESCRIPTIO How to order the DF309 feed guide tray. SOLUTION 52002
SOLUTION This item cannot be ordered as an assembly. Refer to parts catolog page 14 and 15 of the 1st edition USAGE 0
June,1997.
The following parts must be ordered:
Ref Part Number Description

1. 12QV42060 tray, auxiliary
2. 12QV42080 plate, guide (front)
3. 12QV42010 tray, paper feed
4. 12QV42090 plate, guide rear
5. 12ER42031 cover, paper feed guide
6. 065077011 gear, slide regulating
7. 12ER42021 rack (2)
DESCRIPTIO Code 99-00 is displayed at power up, or copies are blurred. SOLUTION 52107
19 November 2002
3340
SOLUTION Note: 99-00 is listed as SC99 in the service manual. USAGE 4

CAUSE: Improperly installed key counter wiring harness. A shorted or pinched 24V DC source wire
may result in 99-00 codes (ADU indexer abnormality).
Blurred copies may result if the second V-mirror home position flag contacts the key counter wiring
harness while scanning. This primarily occurs in 50% reduction mode.
SOLUTION: Repair the damaged wiring or replace the key counter recepticle. Position any excess
wiring away from the mirror assembly and secure it to the frame with electrical tape or a self adhesive
wire clamp.
SOLUTION CAUSE: A loose connector (CN10) on the main CB, results in a communication failure. USAGE 3
SOLUTION: Reseat the connectors on the main CB (located under the operation panel), and verify
operation. If the problem persists, replace the main CB (p/n 40AE-7100).
DESCRIPTIO DF309, excessive static build up is causing the original to bend at the corners. SOLUTION 52196
SOLUTION CAUSE: The grounding of the platen glass is not correct which is not allowing the static charge to USAGE 1
dissipate.
SOLUTION: Ensure that the platen glass is installed correctly. One side has a conductive coating
which will read between 1300 and 5000 ohms, depending on lead location. Also, verify that continuity
exists between the glass and the grounding plate underneath the scale plate.
DESCRIPTIO How to set the drum counter to a specific number. SOLUTION 52222
SOLUTION The drum counter can only be reset to zero, not set to an arbitrary number. To reset the drum counter, USAGE 3
perform the following:
1. Access the 25 mode (power the copier ON while simultaneously pressing the 2 and 5 keys).
2. In the Main Menu Screen, select item [4. Drum/developer count], and press the OK key.
3. In the Drum/Developer count reset menu, select YES to clear the drum or developer counts.
Notes:
a. FAQ:
I. What if a used drum has to be installed?
II. What if the main CB (operation panel) is replaced?
III. What if a power interruption changes counter information?
In these instances, ensure that the transfer current value copy quantity correction (25 mode, Software
switch adjustment 4-5) is set to 1 to prevent degraded copy quality.
b. If the drum has over 250,000 copies it should be replaced and the following 36 mode adjustments
performed:
I. High Voltage Adjustments: Grid, Patch grid, Charge, Transfer, Separation AC, Developing bias,
Developing patch bias, Toner IF Voltage.
II. CVR Adjustment.
DESCRIPTIO Jam position 10 (ADU) at power up. SOLUTION 52231

1. A piece of paper is jammed at the reversal detecting sensor (PS501). Open the paper exit door,
(located on the left side of the machine). Visually inspect the lower silver plate area, between the two
white plastics rollers is a black sensor lever. Verify that paper is not actuating the lever. If paper is
observed in this area pull tray #2 (located directly under the ADU) completely out from the machine.
The paper should be visible in the machine behind Tray 2; reach behind the tray to remove the paper
jam.
2. A faulty ADU DB is causing a false jam indication at position 10. Check CN151 on the ADU DB
for a loose connection or shorting to ground. If problem persists, replace the ADU DB (p/n
40BA-9071).
20 November 2002
3340
DESCRIPTIO The paper does not lift when the universal tray is inserted, and a message to load the tray is SOLUTION 52249
displayed.
SOLUTION CAUSE: The contact detect actuator (p/n 40AA40081) is bent or cracked causing it to remain in the USAGE 3
photosensor falsely detecting that the paper has lifted.
SOLUTION: Remove the paper feed unit (p/n 40AA-4000) to inspect the contact detect actuator.
Replace it if it is cracked or malformed.
CAUTION:
After reinstalling the repaired PFU, perform the following adjustment:
1. Power the copier OFF.
2. Withdraw all trays of the main body and drawerbase.
3. Turn the main switch ON while pressing 4 and 7 simultaneously.
4. Using the numeric keypad, press 2, 1, P, 0, 1, P.
5. Press the START PRINT button.
6. Wait for a few seconds, and then press the STOP/CLEAR button.
7. Using the numeric keypad, press P, 0, 3, P.
7. Turn the main switch OFF/ON.
This adjustment ensures that the motor drive is properly aligned and meshed. Note: To prevent any
damage, be careful when handling the paper detect actuator.
DESCRIPTIO Recommended transparency, 3340. SOLUTION 52280
SOLUTION The standard transparency is (PCUA 946427) which is equivalent to the 3M* type PP2500 688/503. USAGE 7
Note: See [[Technical Operations Bulletin #A13 & D12| IMAGE V:\BITMAPS\JRC043.BMP
SCROLL]] for other available types of transparencies.
DESCRIPTIO PLEASE LOAD PAPER IN TRAY 1 message even though the tray is filled with paper. SOLUTION 52310
SOLUTION CAUSE: The contact detect actuator is damaged, inhibiting the paper detect actuator (p/n 40AA40073) USAGE 22
movement.
SOLUTION: Remove the paper feed assembly and replace the contact detect actuator (p/n
40AA40082).
CAUTION:
After reinstalling a repaired or new PFU, perform the following:
3. Access the 47 multimode (power the main switch ON while pressing 4 and 7 simultaneously), output
code 21, press P-01-P.
6. Using the numeric keypad, press P-03-P.
9. Power the main switch OFF/ON to exit the 47 mode.
This adjustment ensures that the motor drive is properly aligned and meshed.
Note: To prevent any damage, carefully handle the paper detect actuator.
DESCRIPTIO ST217, paper not being aligned. SOLUTION 52318
21 November 2002
3340
SOLUTION CAUSE: The destination code dipswitches in the 25 mode are set incorrectly which causes the bin USAGE 1
alignment rod to jog to the wrong position.
SOLUTION: Set the 25 mode dipswitches for USA destination:

2-7 = 1
3-0 = 0
3-1 = 0
3-2 = 1
Note: Metric sizes can be run through the machine, however A4 and A4R will appear as 8.5x11 and
8.5x11R in the LCD display.
To program trays for metric paper, select 25 mode, Tray size setting and press OK.
Select the required tray using the F1 (tray) button.
Select the required paper size using the F2 or F3 button.
A4 and A4R paper are the only available metric paper selections.
DESCRIPTIO Code 36-1 at the end of the warm-up cycle. No fuser lamps are lit. SOLUTION 52319
SOLUTION CAUSE: Thermostat (TS1) failed. If a hot fusing unit is taken out of the machine, and the fuser cover USAGE 8
is removed without first removing the pressure from the fixing roller using the pressure release levers,
the upper fuser roller may move up and make contact with TS1. The result of this exposure of TS1 to
the high temperature of the upper fuser roller can cause TS1 to open.
SOLUTION: Check for continuinty across the two leads of TS1, if zero ohms are measured TS1 is
good. If a high resistance or infinite ohms are measured TS1 failed. Replace TS1 (p/n 25SA88420) as
necessary. Before removing the upper fixing cover, ensure that the pressure release levers are pushed
down and the fixing roller pressure is released. For additional information refer to your service manual,
pages 2-64 through 2-67.
DESCRIPTIO The optics slam after 2 or 3 scans when a 57% or less magnification ratio is selected. SOLUTION 52334
SOLUTION CAUSE: Drive belt tension for M2 (optics) is excessively loose. This creates a scan timing problem; USAGE 1
optics position is undefined and the scan speed increases abnormally.
SOLUTION: Adjust the optics motor position (loosen the screws on the motor mounting plate)
allowing the motor tension spring (p/n 40AA62330) and belt tension spring(s) (p/n 40AA62290) to
tighten. Then secure the motor to the mounting plate by tightening the screws. Refer to the service
manual for additional information.
DESCRIPTIO How to obtain a copy of the 25, 36, and 47 modes (3340). SOLUTION 52372
SOLUTION The 25, 36 and 47 mode and memory switch information can be retrieved through Konica's Fax on USAGE 1
Demand System.
To access the Fax on Demand dial retrieve the index list of available models, download document
number 880000.
DESCRIPTIO When copying onto letterhead, smudges occur in the area of the logo. SOLUTION 52423
SOLUTION CAUSE: Copy paper with a raised logo printed on it, may experience smudging in the area of the logo. USAGE 1
Fuser unit pressure in the preprinted area is reduced due to dampening of the lower fuser roller resulting
in an area of unfused toner.
SOLUTION: To reduce the effect of this problem, do not run raised letterhead paper in long copy runs.
Reposition the paper (turn it around) in the feed tray to reduce the of dampenening effect of the lower
fuser roller.
Note: The thicker the logo, the higher the rate of smudging.
22 November 2002
3340
DESCRIPTIO How to adjust bias shift. SOLUTION 52424
SOLUTION The bias shift adjustment allows the user to move the entire range of the density selector on the USAGE 1
operation panel.
To adjust the bias shift range:
1. While holding the P button, turn ON the main switch.

2. Press the P button to enter the P mode and select number 9.
3. Press the copy/print button.
4. Select a number from 0 to 3 using the copy quantity buttons.
5. Press the copy button to enter the new data.
Developing bias shift mode adjustment procedure is listed on page 4-4 in the 3340 service manual.
DESCRIPTIO Blank copies. SOLUTION 52442
SOLUTION CAUSE: A failed high tension power board not outputting a transfer current. This can be verified by USAGE 3
checking the drum image. Image not appearing on the copy will be left on the drum. Before replacing
the high tension power board, ensure that the T/S corona has not failed, and that the following inputs
are present at high voltage unit:
1. 24VDC at CN48-1 using CN48-2 as the ground.
2. 5VDC at CN49-1.
3. CN49-13 is at a HI.
4. CN49-8 should be LO when the transfer is turned on during copy cycle.
SOLUTION: Replace the high tension power supply board (p/n 40AA84010).
DESCRIPTIO How to reset unit to display ENTER ECM PASSWORD after copying is complete. SOLUTION 52464
SOLUTION Enter the Key operator mode by pressing the OK key while turning on the machine. Press the down USAGE 3
arrow once for Memory switch and press the OK key. Select Auto reset timer and press the OK key.
Use the arrows to set the address to 30 seconds reset and press the OK key. Turn the machine off and
back on. Make a copy to verify operation.
Note: For immediate ECM reset, hold down the P button, then press the STOP/CLEAR button after
copying. This will cause the ENTER PASSWORD message to display immediately.
DESCRIPTIO F28-02 during copier operation. SOLUTION 52469
SOLUTION CAUSE: A failed high tension power supply. USAGE 1
SOLUTION: Replace the high tension power supply (p/n 40AA84010).
DESCRIPTIO DF309, paper exit jams. The original stops at the exit roller. SOLUTION 52481
SOLUTION CAUSE: The paper exit motor (M303) is driving in the reverse direction intermittently. This causes USAGE 2
the original to drive into the exit rollers.
SOLUTION: Inspect the wiring harness to M303 and reseat CN103 on the RADF CB and CN113 at
M303. If problem persists, replace the RADF CB (p/n 12VR-9010).
DESCRIPTIO Jam positions 7 and 8; wrinkled copies. SOLUTION 52544
23 November 2002
3340

1. Paper feed motor (M3) is overdriving paper into second paper feed. If copies are able to leave 2nd
paper feed, they usually exit wrinkled.
Replace M3 (p/n 40AA80040).
2. Worn PS16 (conveyance unit regist) actuator.

Replace PS16 actuator (p/n 40AA45150).
Note: The actuator tip should be rounded, not sharpened to a point. This is a sign of wear and will
cause PS16 not to be flagged, creating incorrect correct loop timing.
DESCRIPTIO Grinding noise and jamming (position 7) as paper feeds from the main body trays. SOLUTION 52545
SOLUTION CAUSE: Paper feed driving belt (A) is excessively loose. This causes the belt to make a popping noise USAGE 1
on the drive pulley. Because the drive is inconsistent, paper jams or tears.
SOLUTION: Replace paper feed driving belt (A) (p/n 40AA78020).
DESCRIPTIO DF309, the originals feed in and out without making a copy. SOLUTION 52565
SOLUTION CAUSE: A failed NOVRAM. USAGE 2
SOLUTION: Replace the NOVRAM (p/n 07BA-9330).
DESCRIPTIO Is developer shipped in the box with the copier. SOLUTION 52619
SOLUTION Developer (PCUA 947-436) is not included in the box with the copier. USAGE 1
DESCRIPTIO F18-4 when copying. SOLUTION 52650
SOLUTION CAUSE: The upper limit sensor (PS405 in the LCT) is not activated within 10 seconds after the LCT USAGE 4
lift up motor (M403) is turned ON. This may be caused by the lift actuator contacting the feed lift
assembly.
SOLUTION: Remove the [[pointed piece of the lift actuator assembly| IMAGE v:\bitmaps\djc159.bmp
SCALE]] to eliminate contact between these two pieces.
CAUTION:
DESCRIPTIO Jam position 7 when paper is fed from the ADU. SOLUTION 52654
24 November 2002
3340

1. The paper feed connecting roller (p/n 40AA45251) is soiled. Copies fail to reach the registration
rollers at the proper time. Clean the connecting roller with alcohol and verify proper operation during
duplex mode.
2. If pressing on the upper conveyance door resolves the jam, the tension on the upper conveyance
idler rollers (2) is loose. Increase the spring tension provided by the shaft holder springs (p/n
40AA40400).
3. The paper feed loop adjustment for the ADU is not set to a value that allows proper paper feed.
Perform the paper feed loop adjustment:
a. Enter 36 mode by holding down the 3 and 6 keys while powering ON the machine.
b. Use the up arrow (F2) until 2. Timing adjustment mode is displayed. Press the OK key.
c. Use the up arrow (F2) until 7. Paper loop adjustment is displayed. Press the OK key.
d. Use the next key (F3) until the desired setting is reached (example: tray1/ADU: small).
e. Enter the setting value using the quantity keys and press the OK key to set the value.
f. Press the test key (F2) to switch into test copy mode.
g. Run a test copy to verify proper adjustment.
h. To return to the adjustment screen, press P and stop/clear at the same time.
i. Repeat steps 5 through 8 until desired setting is obtained.
j. Power the machine OFF/ON to exit the 36 mode.
DESCRIPTIO How to program the sorter to be ON at power up. SOLUTION 52700
SOLUTION To program the sorter to be ON at power up, access the key operator mode: USAGE 2
1. Turn the main power switch OFF.
2. Press and hold the OK button while turning the copier ON.
3. Select #1 Initial Settings by pressing the OK button.
4. Using the arrow keys, scroll to #5 Output Mode, and press the OK button.
5. Using the arrow keys select one of the following features.
a. #1 non-sort mode.
b. #2 sort mode.
c. #3 staple sort mode.
d. #4 group mode.
6. Turn the power switch OFF/ON to exit the key operator mode.
DESCRIPTIO Jams position 7 (J17) with ADU 2nd side feed or from the 8.5x14 tray. SOLUTION 52771
SOLUTION CAUSE: The upper side door, rear hinge has been deformed. USAGE 6
SOLUTION: The hinge material is a soft metal which can easily be misaligned if any pressure is applied
to the door. Press the upper right side door tighter against the machine as copies are being made and
see if the paper jams are reduced, or eliminated. If they are remove the right side panel (p/n
40AA12040), then remove the one screw holding the hinge to the machine frame. Inspect the hinge
for an overall square edge shape, observe the door as it is closed, check for even alignment on both the
front and rear sides. If misalignment is detected attempt to reform the hinge. If proper alignment
cannot be achieved the hinge should be replaced (p/n 40AA40292).
DESCRIPTIO Uneven density from front to rear. SOLUTION 52814
SOLUTION CAUSE: The sixth mirror is contaminated. USAGE 11
SOLUTION: Clean the sixth mirror. The fifth mirror is often mistaken for the sixth mirror. The
sixth mirror is located in the drum cavity and is accessed by removing the drum unit.
DESCRIPTIO F45-02 SOLUTION 52866
SOLUTION PS10 (mirror home position PS) is not turned ON within 10 seconds of M5 (lens drive motor) USAGE 0
initialization.
Possible related parts: PFDB or ADUDB , PS10 or M5
25 November 2002
3340
DESCRIPTIO The bypass tray is not indicated as special on the operation panel when selected. SOLUTION 52897
SOLUTION When the copier is set up to enable the mixed original mode at power up, the bypass tray will not USAGE 1
automatically indicate special on the operation panel when paper is inserted into the bypass tray. The
bypass tray must be manually selected.
DESCRIPTIO Code 51-2 appears at copy start. SOLUTION 52944
SOLUTION CAUSE: There is a bind in the toner recyle unit. USAGE 1
SOLUTION: Purge all of the toner from the recycle unit and check all of the drive components. Ensure
that there is no problem with the copier causing it to recycle an excessive amount of toner. A failed
CEL, PCL, or incorrectly set currents can cause an excessive amount of toner to be left on the drum.
DESCRIPTIO ST103, is this sorter compatable with the model 3340? SOLUTION 52967
SOLUTION The ST103 is not compatable with the copier model 3340. USAGE 1
DESCRIPTIO ST217, how to enable the cascade feature. SOLUTION 53006
SOLUTION Cascade feature allows additional copies to be made when the top bin has reached its maximum capacity. USAGE 0
The sorter will automatically distribute copies to the next bin(s) and continue copying.
To active cascade feature on the ST217:

Use the square 4-pin jumper connector on the sorter CB (located to the right of the CPU chip).
Jump pins 1 and 2 together for the cascade feature.
Note:
1 and 3 jumped: cascade function deactivated.
2 and 4 jumped: self test mode function activated.
DESCRIPTIO DF309, PCUA# for individual purchasing. SOLUTION 53018
SOLUTION The DF309, PCUA# 947 -233 can be purchased individually. USAGE 1
DESCRIPTIO ST217, code 77-02. SOLUTION 53021
26 November 2002
3340
SOLUTION POSSIBLE CAUSES: USAGE 7

1. There is a bind in the alignment rod drive system causing the alignment rods to not return to the
home position sensor, PS201. This results in copies jamming into the alignment rods.
2. The alignment rods are moving into the home position sensor (PS201) during power up, but not
moving out again to complete the power up procedure.
SOLUTION: Check the drive gears of the alignment rod system before doing the adjustments. The
gears may need to be cleaned and lubricated. Refer to the ST217 service manual for the position
adjustment and tension belt adjustment of the alignment rod assembly. The alignment rod operation
can be checked using the following diagnostic procedure:
1. Turn the copier off.
2. Remove the sorter front cover exposing the sorter control board.
3. Change the jumper on the sorter control board from the 1-3 side to the 2-4 side. This jumper is very
small and located to the right of the sorter CPU.
4. Turn the copier on and ensure that the sorter interlock switch, MS201, is actuated.
5. Each time the manual staple button on the sorter is pressed a different running mode will be
activated.
Test number 8 will move the alignment rods 11mm from the home position. Test number 9 will move
the alignment rods 98mm from the home position.
When the test is completed, move the sorter control board jumper back to the 1-3 side.

1. Paper lodged in the ADU drawer connector.
Pull out the ADU unit and check for paper in the ADU connector. This connector is located on the
inside rear of the main body frame.
2. M505 (paper lift-up plate up/down motor) is binding and unable to initialize. M505 is located on
the front, right side of the ADU.
To verify proper operation of M505, perform the following:
a. Ensure a proper gear mesh between M505 and the paper lift up gear (p/n 40BA77060).
b. Sparingly apply Plas Guard* to both the worm gear on M505 and the paper lift-up gear.
c. Power the copier OFF.
d. To test M505 operation, access the 47 multimode (power the copier ON while simultaneously
pressing the 4 and 7 keys), output code 80, press P-03-P.
e. Power the copier OFF/ON to exit the 47 mode.
DESCRIPTIO Varying lead edge registration. SOLUTION 53040
SOLUTION CAUSE: A failed M2 motor. USAGE 26
SOLUTION: Replace M2 motor (p/n 40AA80020). Ensure that other common causes of varying lead
edge (the second paper feed clutch, the optics sensors, etc.) have been eliminated before replacing M2.
Perform the lead edge timing adjustment after replacing the motor. To adjust the image lead edge
timing, perform the following:
1: Access the 36 mode (power the copier ON while pressing the 3 and 6 keys).
2. Use the arrow buttons to select [2: Timing Adjustment Mode].
4. Use the arrow buttons to select [4: Image Lead Edge Adjustment].
6. Use the Next button to select the mode to be adjusted (normal, double, or book copy).
7. Enter the setting value (-99 to +99) with the quantity setting keys. Use the Stop/Clear button to
enter a negative value.
8. Press the OK button.
9. Press the Test button to switch to the basic copy screen for test copies.
10. Press the Stop/Clear button while pressing the P button to return to the Image Lead Edge
Adjustment screen.
11. Repeat steps 6 through 9 until the adjustment is accomplished.
27 November 2002
3340
DESCRIPTIO ST216, jam position 12 while sorting. SOLUTION 53049
SOLUTION CAUSE: The flapper assembly (12TK-4510) is binding. When the indexer moves down, the flapper USAGE 1
assembly springs open to guide the paper downward. If it binds, the paper will run into the assembly.
SOLUTION: Move the indexer down and ensure that the flapper assembly fully actuates. Clean and
lubricate the assembly if it does not move freely.
DESCRIPTIO DB206, erratic operation (various jam positions indicated; intermittent feed problems). SOLUTION 53192
SOLUTION CAUSE: The PFU wiring harness is being pinched by two large plastic tie wraps located on the bottom, USAGE 3
center of the drawer base.
SOLUTION: Remove the two large tie wraps located at the bottom, center of the drawer base. Replace
the PFU wiring harness (p/n 12RQ90010) if necessary.
DESCRIPTIO Platen APS selects incorrect paper sizes. SOLUTION 53227

1. The underside of the platen glass is dirty or contaminated. Clean the underside of the platen glass
with alcohol, then with a glass cleaner to remove melted toner and other contamination.
2. Platen APS selects 8.5x11R when a small original is placed on the glass or is fed from the RADF.
If the original is centered at the scale plate, and it is over seven inches wide, the copier will select
8.5x11R instead of 8.5x11.
Shift the original toward the rear of the machine so that it aligns with the 5.5x8.5 mark on the scale
plate. When feeding the odd-sized original from the RADF, feed an 8.5x11 blank cover sheet first.
The subsequent originals will be detected as 8.5x11.
3. The APS timing switch photosensor (PS4) is inoperative and not initiating APS detection when
the platen cover or RADF is closed.
Ensure that PS4 is not dislodged or damaged and is operating correctly. To check the photosensor,
perform the following:
a. Access the 47 multimode (power the copier ON while simultaneously pressing the 4 and 7 keys),
input code 33, press P-01-P.
b. Close the RADF/platen cover to depress the ADF detect actuator (p/n 40AA61980) for PS4.
c. The signal should initially read LO and, when actuated, it should read HI.
d. If incorrect or no change of signal state, clean or replace PS4 (p/n 12QV85510) as necessary.
DESCRIPTIO ST216, jam position 12 during copier operation. SOLUTION 53329
SOLUTION CAUSE: Failed PS201 (Entrance detecting). Paper jams in the sorter entrance. USAGE 5
SOLUTION: The photosensor input (CN11-2) remains HIGH. Replace PS201 (p/n 12TK85530).
DESCRIPTIO ST217, stapler unit does not staple. SOLUTION 53340
SOLUTION CAUSE: The actuator for sensor PS206, (Staple paper detection PS) is bound or not being flagged by USAGE 3
the paper. The stapler unit will swing into the bins but M204 (Stapler motor) will not operate. This
sensor must get flagged to enable M204 (Stapler motor) to operate. To verify PS206 operation,
CN11-12, on the STCB, should have 0V DC at idle and 5V DC when PS206 is flagged.
SOLUTION: Repair the bind to the actuator for PS206 and also verify that the paper is able to fully
flag the PS206 actuator.
Note: PS206 is located in the front left side of the stapler.
28 November 2002
3340
DESCRIPTIO ST216, part number for the indexer positioning shaft. SOLUTION 53410
SOLUTION SOLUTION: The tool used to adjust the indexer position, is actually the optics positioning adjusting USAGE 2
jig for the 7050. To obtain this tool order (p/n 7050K0020).
DESCRIPTIO No paper indication in universal tray. Paper detect actuator is malformed and bent toward SOLUTION 53499
the feed rollers.
SOLUTION CAUSE: The paper lift up plate does not release smoothly when the tray is pulled out. This causes the USAGE 5
plate to crash into the paper detect actuator when the tray is pulled out.
SOLUTION: Closely inspect the lift up plate mechanism. It should fall under its own weight. If it does
not, ensure the lift shaft is not malformed, or contacting the plastic of the tray.
CAUTION:
DESCRIPTIO Jam position 10 when copying 11x17 only. F42-2 is displayed intermittently and the SOLUTION 53535
exposure unit will slam into the right side of the unit.
SOLUTION CAUSE: A failed optics drive board is causing the exposure unit to drive too far during the 11x17 scan. USAGE 1
The exposure unit will then contact the right side machine frame and code 42-2 may also occur.
SOLUTION: Reseat the connectors on the optics drive board (p/n 40AA-9051) and the optics driving
motor (p/n 40AA80020). If the problem persists, replace the optics drive board.
DESCRIPTIO ADU registration varies. SOLUTION 53625
SOLUTION CAUSE: The paper feed connecting roller (p/n 40AA45251) is soiled. This does not allow the copy to USAGE 1
reach the registration rollers at the proper time so that delayed paper feed occurs.
SOLUTION: Clean the connecting roller with alcohol and verify proper operation during duplex
mode.
DESCRIPTIO When duplexing and utilizing the bypass for cover stock insertion, the machine will send SOLUTION 53653
the cover into the ADU from the bypass. This will only occur during cover copy insertion.
SOLUTION Escalated to engineering. USAGE 1
DESCRIPTIO ST216 dimensions. SOLUTION 53666
SOLUTION The ST216 dimensions are: USAGE 1

Height - 33.25"
Width - 16.3"
Depth (front to the wall) - 20.17"
29 November 2002
3340
DESCRIPTIO The lead edge registration is delayed on second side copies. SOLUTION 53699
SOLUTION CAUSE: A dirty or worn paper feed connecting roller. USAGE 6
SOLUTION: Clean or replace the paper feed connecting roller (p/n 40AA45251). The paper feed
connecting roller is the 6.75" long gray roller visible when the right side door of the copier is open.
After cleaning/replacing the feed connecting roller, perform the lead edge timing adjustment. To
adjust the image lead edge timing, perform the following:
Adjustment screen.
SOLUTION CAUSE: The CEL connector in the drum unit is disconnected or not fully connected. USAGE 3
SOLUTION: Remove the drum unit and reconnect the CEL connector located at the rear of the CEL .
DESCRIPTIO ST217, UNLOAD SORTER TRAYS is displayed on the control panel. Occurs after pressing SOLUTION 53795
the print button with the sort/staple mode selected, and originals loaded in the RADF.
SOLUTION CAUSE: The path between no paper detection LED (LED201), and the no paper detection USAGE 3
photosensor (PS208) is being obstructed by paper or packaging material.
SOLUTION: Inspect the light beam path from LED201 at the bottom of the sorter, to PS208 at the
top of the sorter for obstructions. Check the voltage at CN8-2 on the STCB, to ground. A reading of
5V DC, indicates the path is blocked. A reading of 0V DC, indicates the path is clear.
DESCRIPTIO How to reset the PM counter. SOLUTION 53803
SOLUTION Perform the following: USAGE 4

2. While pressing both the 2 and the 5 buttons, turn the power switch ON.
3. Use the up arrow to display [3: PM Count ?] and press the OK button.
4. Press the RESET button.
5. Press the YES button.
6. Input the last two digits of the year, and press OK.
7. Input the month in a two digit format, and press OK.
8. Input the day in a two digit format, and press OK.
9. Turn the main switch OFF/ON to exit the adjustment mode.
DESCRIPTIO F35-2 shortly after power up. SOLUTION 53818
30 November 2002
3340

1. TS1 is open.
Ensure that the upper fixing temperature sensor (TH1) is in its proper position. The entire surface of
TH1 should be touching the upper roller. Verify continuity across TS1. Replace TS1 (p/n 25SA88420)
as necessary. TS1 and its wiring should NOT touch the upper roller.
2. L3 is open.
Replace L3 (p/n 40AE83030).
DESCRIPTIO The LCD display is in Japanese. SOLUTION 53828
SOLUTION CAUSE: Incorrect software dipswitch settings for language display. USAGE 2
SOLUTION: To set the machine to display English language:

1. Access the 25 mode (turning the machine ON while pressing the 2 and 5 keys, then pressing the
OK key).
2. Use the function keys below the display window to access and set the following software
dipswitches to display English language:
2-0 set to 0
2-1 set to 0
3-0 set to 0
3-1 set to 0
3-2 set to 1
DESCRIPTIO How to turn on/off APS. SOLUTION 53865
SOLUTION To turn on/off APS: USAGE 3

1. Access the key operator mode (Power the machine OFF. Hold down the OK key, and power the
machineON).
3. Press the UP arrow 3 times. (The display will change to 4. APS/paper tray).
4. Press OK.
5. To turn the APS off, press the button below APS on the display so that APS is not highlighted and
the desired default paper size is highlighted.
6. Press OK.
7. To turn APS on, press the button below APS so the APS is highlighted.
8. Press OK.
9. Power the machine OFF/ON to exit the key operator mode.
DESCRIPTIO E97 at power up. SOLUTION 53908
SOLUTION CAUSE: A loose connector (CN169) going to PS505 in the ADU. USAGE 1
SOLUTION: Reseat CN169.
DESCRIPTIO Blank copies, after a PM. SOLUTION 53927
SOLUTION CAUSE: The charge corona springs are installed incorrectly. This causes the grid voltage to short USAGE 1
directly to ground through a scratch (caused by the springs) on the drum surface.
SOLUTION: Ensure the charge corona springs are installed with the point of the spring away from the
drum surface.
31 November 2002
3340

1. Either the exposure lamp (L1), or the temperature fuse in the exposure unit is open.
Note: Unable to activate either the exposure lamp, or the fuser lamps in the 47 diagnostics mode.
To check L1 and the optics temperature fuse, perform the following:
a. Disconnect CN381 on the rear of the machine (which is located above the grid power supply
terminal block).
b. Check for continuity between CN381-1 and 381-2 on the left-hand side of the connector (leading
to the exposure unit). This procedure will check the condition of both L1, and F1.
c. If continuity is not observed, then check each of the two components individually. If either L1,
or F1 is open, power to the fuser lamps will be disabled, and as a result, the fuser lamps will not activate
in the 47 diagnostics mode.
2. Optics temperature fuse (F1) is open. F1 is open because an excessive amount heat generated from
the exposure lamp (L1) is unable to be properly exhausted out of the optics cavity.
Replace F1 (p/n 40AA90150).
Note: As a precaution, replace the dust proof filter (p/n 40AA12160) mounted onto the two (2) optics
cooling fans (M11 & M12). This filter is included with the 100K PM kit (PCUA 947434).
DESCRIPTIO How to locate the toner filter. SOLUTION 53938
SOLUTION The toner filter (PCUA 947432) is to be changed at each PM, and it is located directly to the right of USAGE 1
the transfer/separation corona unit. For additional information, refer to the service manual (p/n
CSM-3240/3340), page 2-12 (May 1997 revision).
DESCRIPTIO Copies are blurred when reducing the image. SOLUTION 53963
SOLUTION CAUSE: The machine has a key counter system installed, and the receptacle wiring harness is USAGE 1
restricting the movement of the second V-mirror assembly.
SOLUTION: Remove the light shield cover above the lens, and the (right) side cover of the copier in
order to gain access to the wiring harness behind the key counter receptacle. When various
magnifications are selected the second V-mirror assembly repositions itself extremely close to the
location where the key counter receptacle is installed. Reposition and secure all wiring at the rear of
the key counter receptacle to ensure that no restrictions to the second V-mirror assembly movement
occur.
SOLUTION CAUSE: Failed TH1 (temperature sensor). USAGE 2
SOLUTION: Check the voltage drop across TH1 at the ADUDB, CN44-A8 to CN44-A9. At a cold
start, the voltage should measure about 4.8V DC. During warm up, the voltage should continue to drop
and then stop dropping at about .48V DC when warm up is completed. Inspect the associated
connectors at the rear of the fuser unit. Repair the connectors or replace TH1 (p/n 40AA88431) as
necessary.
DESCRIPTIO Intermittent jamming from LCT. Tray is not lifted, but is available to feed paper. SOLUTION 54009
SOLUTION CAUSE: Upper limit detect actuator is misformed. USAGE 1
SOLUTION: Reform or replace the upper limit detect actuator (p/n 40AA40081).
DESCRIPTIO ST217, jam position 12 at power up. SOLUTION 54129
32 November 2002
3340
SOLUTION CAUSE: The staple paper sensor (PS206) is stuck in the actuated position. USAGE 3
SOLUTION: PS206 is located on the front side of the stapler unit where the paper in the bins contact
the stapler during the staple operation. With the machine turned ON, check CN11-12 on the STCB.
With no paper in the bins the actuator should be released, and 0V DC should be measured. Manually
pressing the actuator should change the voltage reading to 5V DC. If these readings are not observed,
inspect the actuator for binding and ensure that the return spring is in its proper position. Replace
PS206 (p/n 12TA85530) as necessary.
DESCRIPTIO Light background and halo effect on the copies from lead to trail. SOLUTION 54133
SOLUTION CAUSE: The sixth mirror is contaminated and or has a film or coating on it. USAGE 1
SOLUTION: Remove the film and/or the contamination on the sixth mirror.
DESCRIPTIO Recurring background on copies approximately one month after replacing the developer. SOLUTION 54140
SOLUTION CAUSE: Failed drum. USAGE 1
SOLUTION: Ensure that correct supplies have been installed. Purge the toner hopper and cleaner box
as necessary. If problem persists, replace the drum (PC/UA 947-437).
DESCRIPTIO How to add toner. SOLUTION 54174
SOLUTION To add toner, perform the following: USAGE 13

1. Vigorously shake the new toner cartridge, then remove the flexible outer cap (if present).
2. Open the copier front door, and pull toner unit out 90 degrees to the right.
3. Invert the toner cartridge over the unit with arrow pointing toward you, inserting it to the rear then
to the front, until it is fully seated within the toner hopper.
4. Press down on rear of cartridge and slowly slide the toner release lever fully toward you to release
toner, then move the lever back and forth a few times alternating with Step 5.
5. Tap cartridge several times to free the toner, until cartridge is empty.
6. Remove and discard empty cartridge.
7. Push toner unit back to original position.
8. Close the copier front door.
The procedure above is outlined on a decal located inside the front door of the machine. The User's
Reference Guide maintenance, and supplies section explains [[how to add toner.| IMAGE
V:\BITMAPS\JRC055.BMP SCROLL]]
Note: Toner is very fine plastic powder, if toner gets on clothing, brush it off. DO NOT rub forcefully
or use any liquid to remove toner from clothing, the toner may permanently fuse to clothing.
DESCRIPTIO Toner marks on copies in no particular pattern. Intermittent jam position 9 during copier SOLUTION 54176
operation. Wrinkled or creased copies. Partial fusing.
33 November 2002
3340

1. Fusing unit cleaning web assembly drive is binding due to a worn fuser coupling gear (coupled to the
fuser input gear). Loss of drive to the cleaning web take-up roller (wind-up shaft) results. Additionally,
the fuser upper roller has a toner buildup due to insufficient cleaning, and this may cause jams.
Inspect the black plastic frame of the web assembly for excessive warping. Ensure that the fuser
coupling gear retaining plate (driving holder plate, p/n 40AA53320) is not inhibiting gear movement.
If the black plastic of the fuser top plate is warped or damaged, replace the fuser top plate (p/n
40AA53025), the driving pressure spring (p/n 40AA53532), and install the new fuser coupling casing
(p/n 40AA53571). Also, replace the worn fuser coupling gear (p/n 40AA77242) and the fuser input
gear (p/n 40AA77231) as a set.
Notes:
a. The coupling part of the fuser top plate (fuser coupling casing) requires four (4) longer screws (p/n
00Z183081) to attach the driving pressure spring and holder plate.
Clean or replace the fuser upper roller (p/n 40AA53030) as needed.
b. The serial number cut-in is 40BE04641.
2. The screws that secure the fuser top cover (p/n 40AA53025) may be installed incorrectly. The
mounting screws are different lengths and, if installed in the incorrect location, may damage a lower
fusing unit frame mounting boss. Install the black screws on the exit side of the fixing unit and the brass
screws on the entrance side. The lower fusing unit frame is not available as a part. If a mounting boss
is broken, the complete fusing unit (p/n 40AE-5300) must be ordered.
Note: Fuser pressure MUST be released prior to removal or installation of the top cover or damage may
occur.
DESCRIPTIO The software counters are not advancing. SOLUTION 54190
SOLUTION CAUSE: The memory is scrambled. USAGE 0
SOLUTION: Reinitialize the machine to factory settings. Hotline assistance is required to perform
this procedure. [[Link for in-house users to MS Word version of this procedure| RUN
K:\office\winword.EXE v:\wordfiles\resetTC.doc]]
DESCRIPTIO Jam position 10 (ADU) while copying with the 1:1 mode selected. SOLUTION 54216
SOLUTION CAUSE: ADU paper exit guide is binding in the up position due to a broken pivot. Paper jams at the USAGE 2
reversal detecting photosensor (PS501).
SOLUTION: Replace the paper exit guide (p/n 40BA48150).
DESCRIPTIO ST217, sorter is not aligned properly to the main body. The sorter entrance guide is SOLUTION 54246
approximately three inches lower than the fuser exit rollers.
SOLUTION CAUSE: The entrance guide plate assembly is not installed. USAGE 1
SOLUTION: Install all the parts that comprise the exit guide assembly:
1. Entrance guide plate (p/n 12TA45010)
2. Screws for guide plate (p/n 00Z193083) - 2 required
3. Entrance pinch roller (p/n 12TA45020)
4. Screw for pinch roller (p/n 00Z283063)
5. Entrance guide mylar (p/n 12TA45040)
6. Conveyance shaft holders (p/n 12TA76020) - 2 required
7. E-clips for shaft holders (p/n 00Z670306) - 2 required
8. Entrance roller (p/n 12TA45030)
9. Conveyance drive pulley (p/n 12TA76540)
10. Conveyance drive belt (p/n 12TA77510)
Note: Ensure that the conveyance ground wiring (p/n 12TA90120) is included. This wire is attached
by the screw securing the rear portion of the entrance guide plate.
34 November 2002
3340
DESCRIPTIO J13 or no paper feed from individual trays. SOLUTION 54335
SOLUTION CAUSE: Improper operation of the first feed solenoid due to pressure applied by the solenoid return USAGE 12
spring. No paper feed occurs particularly after the unit sits idle for an extended period of time.
SOLUTION: Slightly stretch the return spring to lessen the pressure applied to the solenoid and verify
operation.
DESCRIPTIO AES adjustment reads incomplete. SOLUTION 54361
SOLUTION CAUSE: Optics drive board (OCDB) failure. USAGE 4
SOLUTION: Check CN27-10 for 24V DC. If not present, check CN20-1 for 24V DC input to the
OCDB. If voltage is present, replace the OCDB (p/n 40AA-9051).
DESCRIPTIO How to install the Weekly Timer board. SOLUTION 54420
SOLUTION The Weekly Timer board (WT-102, PCUA 947535) must be ordered separately. To install the Weekly USAGE 2
Timer, perform the following:
2. Open the front door of the copier and remove the board protection cover (p/n 40AA12230).
3. Remove the Weekly Timer from the metal holder. The holder is not needed for this model.
4. Remove the board fixed plate (p/n 40AA73260) located behind the board protection cover, install
the timer board onto the plate, and then reinstall the plate.
5. Connect the 10 pin connector coming from under the operations board to the timer board. The
other connector, and the harness supplied with the timer kit, are not used.
6. Reinstall the board protection cover.
Note: Follow set up instructions in the 3240/3340 Service Manual (CSM-3240/3340 May 1997), and in
Users Manual (p/n op-04-3240/3340). The WT-102 connects to the main CB and the ADU/ PFU DB.
See the list below for connector locations.
Weekly Timer board to Main CB
CN201-2 CN14-6
201-3 14-7
201-1 14-8
201-4 14-9
201-7 14-10
201-5 14-3
Weekly Timer board to ADU/PFU DB
CN201-8 CN44-A10
201-6 44-A11
201-10 44-B1
DESCRIPTIO Copy quality has degraded since the 200,000 PM was done. SOLUTION 54706
SOLUTION CAUSE: Developer & drum were replaced but only the drum counter was cleared. USAGE 1
SOLUTION: Verify the drum count (P-3), and developer count (P-4) were cleared. If not, enter the
25 mode, select drum/developer count reset, and reset BOTH counters.
DESCRIPTIO Incorrect APS detection when the original is on the platen glass. SOLUTION 54738
SOLUTION CAUSE: Dirty underside of platen glass. USAGE 1
SOLUTION: Clean the underside of the platen glass with alcohol, then with a glass cleaner to remove
melted toner and other contamination.
35 November 2002
3340
DESCRIPTIO Light copies. Unable to complete IF voltage adjustment. SOLUTION 54866
SOLUTION CAUSE: Toner has deposited on the toner control sensor (TCS). USAGE 1
SOLUTION: Check the TCS (p/n 40AA-9181) on the drum carriage for toner contamination. Check
for loose connectors or pins on the TCS (CN64), the drum carriage (CN60) and the main CB (CN43).
Check for loose connectors on the toner control board and at the drum carriage. On the ADU DB, the
voltage at CN43-B7 should read 0.4V DC. The voltage at CN43-B8 should read 3.7V DC.
DESCRIPTIO DB206, F18-3 at power up. SOLUTION 55028
SOLUTION CAUSE: A loss of 24V DC at the PFU DB due to a poor connection at the DCPS. USAGE 2
SOLUTION: Check for 24V DC at CN 304-1 on the PFU DB, located in the base unit. If no voltage is
present, check CN4-1 on the DCPS. If 24V DC is present at the DCPS, there is an open in the wiring
from the DCPS to the PFU DB.

1. The operation LCD assembly has failed.
Reseat CN11 and CN13 on the operation LCD assembly (on the operation panel) and inspect the
wiring harness to ensure that no wires are pinched. If problem persists, replace the operation LCD
assembly (p/n 40AE-7100).
2. A failed DCPS.
Replace the DCPS (p/n 40AA84511).
DESCRIPTIO Tray 2 fails to recognize paper empty condition, resulting in a jam at position 2, when the SOLUTION 56297
tray becomes empty during copy runs.
SOLUTION CAUSE: The ADUDB has failed. USAGE 2
SOLUTION: To troubleshoot the no-paper detection control system perform the following:
1: Turn the machine OFF.
2. Remove Tray 2 from the machine.
3. Enter the 47 mode, (turn the machine ON, while pressing the 4 and 7 keys).
4. Using the numeric keypad, press 1, and then 0, followed by P-02-P.
5. Reach into the main body paper tray cavity, and manually actuate the lower tray no-paper detection
sensor (PD1).
6. The LCD should display IN:H with the actuator in its normal non actuated state, pushing the
actuator up, should cause the display on the LCD to be IN:L.
7. If the display fails to change as the actuator is lifted and released, remove the paper feed assembly
from the copier. Insert a piece of paper into the upper photosensor on the rear of the ADUDB, to
physically interrupt the beam of the photosensor. If the display on the LCD now changes from a H to
L state, the problem is in the paper feed assembly, inspect and repair the actuator as necessary. If the
display on the LCD fails to change from a H to L state, the ADUDB has failed, to obtain a new
ADUDB order (p/n 40BA-9071).
DESCRIPTIO Copier defaults to RADF every time the document feeder closes. Unable to copy from the SOLUTION 56634
platen glass unless the DF309 is raised.
SOLUTION CAUSE: The RADF original detecting photosensor (PS301) is not changing state (remains LO - USAGE 1
detecting paper). The PS301 actuator is binding on the upper paper feed guide plate (p/n 12QV40060)
or the original pressure plate (p/n 12QV40070).
SOLUTION: Reposition the guide plate(s) to allow free movement of the PS301 actuator.
36 November 2002
3340
DESCRIPTIO How to access the key operator passcode. SOLUTION 56944
SOLUTION To obtain the key operator passcode, perform the following: USAGE 1
2. Enter the 25 mode, (turn the copier ON, while holding the 2 and 5 keys).
3. Press the key below the up arrow on the LCD 6 times, until 7: PASSWORD SETTING? is displayed
on the LCD.
4. Press the OK key twice.
5. The current 4-digit key operator passcode will be displayed on the LCD.
6. To change the 4-digit key operator passcode, enter the desired 4-digits using the numeric keypad,
then press the OK key.
7. If no change is desired for the key operator passcode, omit step #6.
DESCRIPTIO DF309, RADF front cover is damaged. SOLUTION 58731
SOLUTION CAUSE: The RADF front cover material has small cracks near the "handle" area, possibly due to USAGE 2
excessive force.
SOLUTION: Replace the RADF front cover (p/n 12QV12050).
DESCRIPTIO Power requirements, 3340. SOLUTION 59822
SOLUTION Voltage: 115V AC ñ 10%, dedicated line recommended USAGE 3

Current: 15A
Frequency: 60 Hz ñ 2.5Hz
Grounding: Isolation recommended
Note: A dedicated AC line with an isolated ground is strongly recommended. A dedicated line
mandates the exclusive use of an electrical branch circuit where the receptacle grounding terminal is
grounded by an insulated grounding conductor that is isolated from the receptacle mounting hardware
(per National Electrical code, article 250-74, exception no. 4).
Termination:
NEMA Type 5-15R receptacle (125V AC, 2-pole, 3-wire, grounded).
DESCRIPTIO Intermittent jam position 10 (ADU) when duplexing. SOLUTION 61179
SOLUTION CAUSE: The reversal detection photosensor (PS501) is dirty or is failing. USAGE 1
SOLUTION: To check PS501, perform the following:

1. Access the 47 multimode (power the machine OFF, then, while holding down the 4 and 7 keys,
power the machine ON), input code 82, press P-03-P.
2. Activate PS501, and check that a change state is indicated on the operation panel.
3. If no change of state indicated, clean or replace PS501 (p/n 12QV85510) as needed.
4. Power the machine OFF/ON to exit the 47 mode.
DESCRIPTIO Modified upper paper feed guide plate information. SOLUTION 61754
SOLUTION The part number for the upper paper feed guide plate is 40BA40131. USAGE 6
Refer to [[2230/2330/3240/3340 Technical Bulletin #4A| IMAGE V:\BITMAPS\CBC025.bmp
SCROLL]] for additional information.
DESCRIPTIO Trail edge deletion when copying odd-size originals from the platen glass. SOLUTION 61995
37 November 2002
3340
SOLUTION CAUSE: The non-image erase feature, in the Key Operator Mode, is set to [Erase area outside original]. USAGE 3
SOLUTION: To disable non-image erase, perform the following:

1. Hold down the OK key while powering ON the copier to access the Key Operator Mode.
2. Press the down arrow key once.
3. Verify that [Memory Switch Setting] appears on the display.
4. Press OK.
5. Press the up arrow key 5 times.
6. Verify that [Non Image Area Erase] appears on the display.
7. Press either the up or down arrow keys to display the [Full screen mode] selection.
8. Press OK.
9. Switch copier OFF/ON to exit the Key Operator Mode.
DESCRIPTIO DF309, not recognized by the main body. SOLUTION 63304

1. Intermediate CN100 on the main body is not fully connected. CN100 supplies the DC voltage and
serial data to the DF309 CB. Reconnect CN100 on the main body.
2. Failure of the RADF open/close detecting sensor (PS306).

To test the operation of the open/close detecting sensor, perform the following:
a. Power the copier OFF.
b. Enter the 47 multimode (hold down the 4 and 7 keys while powering the copier ON), input code
60, press P-01-P.
c. I/O CHECK MODE is displayed at the top of the LCD. With the RADF lowered (covering the
platen glass), the state of the open/close detecting sensor is indicated as IN : HI.
d. When the RADF is raised (platen glass is exposed), the display indication changes to IN : LO.
e. Clean or replace PS306 (p/n 12QV85510) if it fails to change state.
3. A loss of 5V DC on the RADF CB due to an open IP1.

To verify, perform the following:
a. Measure the voltage at TP9 (5V DC) on the RADF CB.
b. If no 5V DC is present, measure the voltage at CN101-4 on the RADF CB.
c. If 5V DC is present, IP1 on the RADF CB is open and the RADF CB (p/n 12QV-9012) must be
replaced.
Note: TP9 is located on the lower left corner of the board as viewed from behind the machine.
4. CN10 on the main CB is not fully connected.

Reconnect CN10 on the main CB.
Note: The main CB is located in the operation unit below the LCD assembly.
DESCRIPTIO Platen APS detects 8.5x14 originals as 11x17. SOLUTION 63477
SOLUTION CAUSE: The original APS detection sensor (PS24) is not operating properly. Access the 47 mode USAGE 3
input code 33 P-03-P, slide an original over PS24. If a change in state is not displayed on the operation
panel, PS24 is defective.
SOLUTION: Replace PS24 (p/n 40AA85510)
DESCRIPTIO Intermittent jam position 7 with incorrect lead edge registration. SOLUTION 64104
38 November 2002
3340
SOLUTION CAUSE: A dirty or worn paper feed connecting roller and/or shaft regulator. USAGE 5
SOLUTION: Clean or replace (with new-style) the paper feed connecting roller (p/n 40AA45252)
and/or shaft regulator (p/n 40AA45411). The paper feed connecting roller is the 6.75" long, gray
roller visible when the top right-side door of the copier is opened. The new-style paper feed
connecting roller and shaft regulator are installed in production machines beginning with serial number
40BE06993. Refer to [[2230/2330/3240/3340 Technical Bulletin #11| IMAGE
v:\bitmaps\CBC016.bmp SCROLL]] for additional information. After cleaning/replacing the feed parts,
perform the lead edge timing adjustment. To adjust the image lead edge timing, perform the following:
Adjustment screen.
DESCRIPTIO F18-2 shortly after Universal tray is removed. SOLUTION 64153
SOLUTION CAUSE: One or more of the paper size detection switches (SW1, SW2, SW3, SW4) remain activated USAGE 1
after the Universal tray is removed. The Universal tray lift motor (M9) will operate continuously for
approximately 30 seconds after the tray is removed prior to the failure code.
SOLUTION: Repair of the switches may be possible by slightly pulling on the contact springs. If
problem persists, replace the ADUDB (p/n 40BA-9071).
Note: Switches can be tested in diagnostics; 47 multimode, input code 11:
Press P-01-P for SW1 (left switch)
Press P-02-P for SW2
Press P-03-P for SW3
Press P-04-P for SW4 (right switch)
All switches should indicate LO when tray is removed.
DESCRIPTIO DF309, intermittent F60-1. SOLUTION 64197
SOLUTION CAUSE: RADF/main body EPROM failure or incompatibility. USAGE 2
SOLUTION: Verify that the harness wiring between the RADF and main body is not damaged or
pinched. Repair or replace The RADF wiring (p/n 12QV90031) as necessary. On the RADF CB, verify
that 5V DC (CN104-A1) and 24V DC (CN103A1) are present. If the problem persists, replace the
EPROMs on both the [[RADF CB| FILE V:\TEXT\EPROM\df-309.TXT NEW]] and the main CB
[[main CB| FILE V:\TEXT\EPROM\3340.TXT NEW]] with the current level.
DESCRIPTIO Light copies. SOLUTION 64366
39 November 2002
3340

1. Poor solid fill shortly after setup. The toner control IF voltage adjustment was not performed at
setup.
To adjust the toner IF voltage, perform the following:
a. Access the 36 mode (power the copier ON while pressing the 3 and 6 keys).
b. From the 36 mode menu screen, use the arrows to select [1. High Voltage Adjustment] and press
OK.
c. Press the key below [Next] 7 times so that the display changes to [Toner Control IF Voltage] and
then press OK.
d. The display changes to [Toner Control Voltage Adj].
e. Press the key below [START]. The machine cycles for several minutes. When the adjustment is
finished, [Complete] is displayed.
f. Power the copier OFF/ON to exit the 36 mode.
2. The toner motor (M4) is not operating due to an open ICP3 (24V DC) on the OCDB (Optics drive
board). This was caused because copier was moved with toner installed in the toner hopper, causing the
toner to compact which, in turn, bound the movement of M4.
Aerate (stir) the toner in the toner hopper to ensure free movement of the toner hopper auger.
Replace the OCDB (p/n 40AA-9051) and M4 (p/n 40AA80030) as a set.
Notes:
a. The OCDB is located on the left side of the optics section under the scale plate.
b. M4 can be tested in diagnostics 47 mode, output code 01.
DESCRIPTIO How to adjust the toner control IF voltage. SOLUTION 65335
SOLUTION To adjust the toner control IF voltage, perform the following: USAGE 0
1. Enter the 36 mode (while pressing the 3 and 6 keys simultaneously, power ON the copier).
3. Press the F3 (NEXT) key to display HV adj. (toner control IF voltage) on the screen.
5. Press the F2 (START) key. The copier halts after the developing unit rotates for approximately
one minute.
DESCRIPTIO Unable to insert the ADU. SOLUTION 65659
SOLUTION CAUSE: Paper is stuck behind the ADU due to a previous paper jam. USAGE 1
SOLUTION: To remove the jammed paper, perform the following:

1. Power OFF the copier.
2. Open the PFU upper and lower right-side panels, then slide out the ADU and tray 1. 3. While
looking inside the copier from the open, upper, right-side panel, push the jammed paper toward the
open ADU and paper tray.
4. There, now, should be enough room to reach in and remove the crumpled paper.
5. Close all panels, the ADU, and tray 1.
6. Power ON the copier.
DESCRIPTIO Part number for the fusing unit shell. SOLUTION 65974
SOLUTION The fusing unit shell is not available as a separate part (grayed out in the Parts Catalog with no assigned USAGE 0
part number). If this portion of the fusing unit is damaged, an entire fusing unit assembly (p/n
40AE-5300) should be ordered.
DESCRIPTIO The ADU skews the last copy out. SOLUTION 66675
SOLUTION CAUSE: Worn double feed prevention mylars and/or regulating mylar. USAGE 1
SOLUTION: Replace the two double feed prevention mylars (p/n 40BA51220) and/or the regulating
mylar (p/n 40BA51230).
40 November 2002
3340
DESCRIPTIO How to reset the drum counter. SOLUTION 67378
SOLUTION To reset the drum counter, perform the following: USAGE 0

2. In the Main Menu Screen, select item [4. Drum/developer count], and press the OK key.
3. In the Drum/Developer count reset menu, select YES to clear the drum or developer counts.
Note: If the drum has over 250,000 copies it should be replaced and the following 36 mode adjustments
performed:
a. High Voltage Adjustments: Grid, Patch grid, Charge, Transfer, Separation AC, Developing bias,
Developing patch bias, Toner IF Voltage.
b. CVR Adjustment.
DESCRIPTIO The paper trays do not raise. SOLUTION 68080
SOLUTION CAUSE: Incorrect destination settings in the 25 mode software dipswitches. USAGE 2
Note: The trays may raise when copier is powered ON.
SOLUTION: To change 25 mode software dipswitch settings, perform the following :

2. Access the 25 mode (hold down the 2 and 5 keys while powering the copier ON).
3. Select [1. Software Switch Set Mode?].
5. Press the left up-arrow key once.
6. Press the right up-arrow key 7 times. Display indicates [02-07: 0(?)].
7. Press the ON/OFF key to change (?) to (0).
8. Press the left and right up-arrow keys once. Display indicates [03-00: 0(?)].
10. Press the right up-arrow key once. Display indicates [03-01: 0(?)].
12. Press the right up arrow key once. Display indicates [03-02: 0(?)].
14. Switch copier OFF/ON to exit the 25 mode.
DESCRIPTIO DF309, broken screw boss on the front metal frame. SOLUTION 68556
SOLUTION CAUSE: The damage may be due to excessive force when closing the RADF unit. USAGE 3
SOLUTION: Instruct the operator to carefully raise and lower the document feeder. Install the left
(p/n 12QVK0010) and right (p/n 12QVK0020) mounting plates to repair the front frame breakage.
Refer to the [[installation procedure| IMAGE v:\bitmaps\CBC008.bmp SCROLL]] for detailed
instructions.
DESCRIPTIO Paper specifications, 3340. SOLUTION 69048
SOLUTION Ordinary copy paper: high quality paper (16lb to 24lb bond). USAGE 1
Special paper: Transparencies, labels, offset masters, recycled paper, high quality paper (13lb to 16lb
bond or 24lb to 35lb bond).
Note: Always feed special paper using the bypass tray. The feed and conveyance performance of
special paper may sometimes be inferior to that of high quality paper.
DESCRIPTIO How to view data collection. SOLUTION 69134
SOLUTION To view data collection, perform the following: USAGE 1

1. Access the 25 mode (while powering the copier ON, simultaneously press the 2 and 5 keys).
3. Set switch 8-7 to 1 (ON) using the buttons below the left and right up-arrows.
4. Press the button below the PREV indication.
5. Select [5: Collecting data?] and press the OK key.
6. Scroll through the necessary display options using the buttons below the left and right up-arrows.
41 November 2002
3340
DESCRIPTIO DF309, excessive static causing original feed jams at position 13. SOLUTION 69153
SOLUTION CAUSE: Improper platen glass grounding. USAGE 1
SOLUTION: This model employs a conductive platen glass surface and a glass ground plate (p/n
40AA61640) to dissipate excessive static build up. To verify a good ground path:
1. Ensure that the platen glass conductive side is facing upward by placing your ohm meter on the
surface. A typical measurement is about 10K ohms.
2. Remove the original scale plate and measure the resistance between the glass ground plate and any
point on the platen glass surface. A typical resistance reading is about 10K to 20K ohms. If the
measured resistance is infinite, then clean the under side of the ground strip and ensure good contact to
the conductive side of the platen glass.
Note: The conductive coating may be worn at the ground strip to glass contact area. This platen glass
can be rotated to provide a good conductive coating area contact point.
DESCRIPTIO DB606, jam position 3 indication when feeding from Tray 2 or Tray 3. SOLUTION 69154
SOLUTION CAUSE: The upper, rear hinge for the right side door is malformed. USAGE 1
SOLUTION: The hinge material is a soft metal which can easily be bent if any pressure is applied to the
door. To verify that the door is contributing to the jamming problem, perform the following:
1. Press and hold the right side door tighter against the machine when copying to reduce or eliminate
paper jams.
2. If paper conveyance improves and jamming is lessened, remove the right side panel (p/n
12RQ12010).
3. Remove the one screw holding the upper hinge (p/n 12RQ10110).
4. Remove the one screw holding the lower hinge (p/n 12RQ10120) to the machine frame.
5. Inspect the hinges for an overall square-edge shape (not bent).
6. Observe the door as it is closed, checking for even alignment on both the front and rear sides.
7. If a misalignment is detected, attempt to reform the hinge.
8. If proper alignment cannot be achieved, replace the hinge(s).
DESCRIPTIO Can the machine be installed and used on a table or similar flat surface? SOLUTION 69877
SOLUTION The copier main body has four mainframe support feet installed on the copier base which allows the USAGE 0
machine to be placed and used on any flat surface capable of supporting the weight.
DESCRIPTIO Any paper tray does not detect paper. SOLUTION 70100
SOLUTION Escalated to Engineering: USAGE 1
There have been numerous calls to the Hotline that the paper detect actuator (p/n 40AA40073) is
breaking at an unusually high rate. Replacing this part resolves the paper detection issue, but only
temporarily. The part will break again.
Note: It is critical that we identify the machines experiencing this problem, and provide samples of
failed parts to our engineering department. If you have equipment experiencing these symptoms,
please submit a new problem through expert web including serial number and meter reading. These
submissions will allow proper tracking of field impact. Please indicate if you have experienced this
problem most often from the universal tray or the other trays in the machine. Please send samples of
the broken actuators, with an expert support ticket number identified, to:
Konica Business Technologies

Dept. D709
500 Day Hill Rd.
Windsor CT 06095
42 November 2002
3340
DESCRIPTIO In 1:2 copy mode, pages are copied out of order. SOLUTION 70197
SOLUTION To enable the original count for 1:2, perform the following: USAGE 0
1. Power the copier ON while pressing the OK key (Key Operator Mode).
2. Use the arrow keys to select [8: Memory Switch Setting].
4. Use the arrow keys to select [8: Original in 1:2 Mode].
5. Press OK.
6. Use the arrow keys to select ON.
7. Press OK.
Note: When duplex is selected, the following two messages will alternate in the display:
a. EVEN NUMBERS > PRESS START, ODD NUMBERS > PRESS AUTO /RESET.
b. PRESS "P" TO COUNT ORIGINAL QUANTITY.
DESCRIPTIO F35-2 during copier operation. SOLUTION 71011
SOLUTION Escalated to Engineering: USAGE 1
CAUSE: TS1 is open. The upper and lower fusing rollers have melted together.
SOLUTION: Ensure that the upper fixing temperature sensor (TH1) is in its proper position. The
entire surface of TH1 should be touching the upper roller. Verify continuity across TS1. Replace TS1
(p/n 25SA88420) as necessary. TS1 and its wiring should NOT be touching the upper roller.
Excessively high temperature may have warped or damaged plastic fuser frame components, allowing
TS1 to contact the upper roller surface.
If the cause is not related to warped or damaged frame components, a safety issue may exist concerning
installation of the incorrect upper roller.
The initial Parts Catalogs for the 2230/2330 and 3240/3340 list the upper fuser roller as p/n
40AA53030. This is correct for the 3240/3340. For the 2230/2330 the part number for the upper
roller is 35FA53031 (Parts Information Bulletin #89 addresses this fact). These rollers are different,
and the incorrect roller installed in the fusing unit of a similar model (i.e., a 2330 roller in a 3340) may
cause an excessive high temperature condition.
Notes:
1. If you have equipment experiencing these symptoms, please submit a new problem through expert
web including serial number and meter reading. These submissions will allow proper tracking of field
impact.
2. Failed fusing unit(s) are requested by Engineering. Do not attempt to repair the fuser. Contact the
Hotline for information concerning proper return of the damaged assembly.
DESCRIPTIO Tray 1 and Tray 2 are feeding at the same time. SOLUTION 71186
SOLUTION CAUSE: The first paper feed solenoid for Tray 1 (SD2) and the first paper feed solenoid for Tray 2 USAGE 0
(SD3) are on at the same time.
SOLUTION: To check SD2 and SD3, perform the following:

1. Access the 47 multimode (power the machine OFF, then, while holding down on the 4 and 7 keys,
power the machine ON), output code 20, press P-01-P for SD2 or press P-02-P for SD3.
2. If SD2 (p/n 40AA82510) or SD3 (p/n 40AA82510) does not activate, clean or replace the solenoid.
DESCRIPTIO DF309, APS selects 5.5x8.5 when feeding 8.5x11 paper. SOLUTION 71441
SOLUTION CAUSE: A failed PS309 (5.5x8.5R original detecting sensor). USAGE 1
SOLUTION: To check PS309, perform the following:

1. Access the 47 multimode (while powering the copier ON, simultaneously press the 4 and 7 keys),
input code 62, press P-03-P.
2. When PS309 is actuated, the display should change from HI to LO.
3. Before replacing PS309 (p/n 12QV85510) check the wiring from the sensor to the RADF CB.
43 November 2002
3340
DESCRIPTIO PLEASE LOAD 8.5x14 PAPER message with an 8.5x14 original fed through the ADF or SOLUTION 71449
placed on the platen glass.
SOLUTION CAUSE: The APS setting in the Key Operator Mode memory switches is set to OFF for the 8.5x14 USAGE 1
paper tray.
SOLUTION: To enable APS for the 8.5x14 paper tray, perform the following:
1. Access the Key Operator Mode (hold down the OK key and power ON the main switch).
2. Select Memory Switch Setting (press the down arrow button once then press the OK key).
3. With the up-arrow button scroll and select switch 13 through 17.
4. Select the memory switch that corresponds to the paper tray that has the 8.5x14 paper (press the
OK key).
5. Change the setting to ON with either the up-arrow or down-arrow button.
6. Press the OK key to save the change.
7. Power OFF/ON the main switch to return to normal mode.
DESCRIPTIO Jam position 10 (ADU) when copying in the 1:2 or 2:2 mode. SOLUTION 71916
SOLUTION CAUSE: The reversal conveyance motor (M502) does not drive in the counterclockwise direction USAGE 3
because the ADU DB has failed.
SOLUTION: To check the operation of the reversal conveyance motor, perform the following:
2. Access the 47 multimode (power the copier ON, while pressing the 4 and 7 keys), output code 80,
P-05-P. The reversal conveyance motor will turn in the clockwise direction, which feeds the copy to a
lower space below the universal tray in the main body.
3. Open the ADU vertical conveyance section and observe the rotational direction of the secondary
reversal rollers.
4. Press the STOP/CLEAR key, followed by P-06-P.
5. Press the START/PRINT key, the reversal conveyance motor will turn in the counterclockwise
direction, feeding the copy up to the ADU stacker section.
6. If the reversal conveyance rotates in the clockwise direction only, reseat all connectors on the ADU
DB. Replace the ADU DB (p/n 40BA-9071) as necessary.
DESCRIPTIO No feed from any tray after installing a new feed assembly. SOLUTION 72059
SOLUTION CAUSE: This is a new-style feed assembly that may not be compatible with the existing drive assembly USAGE 1
for specific trays. Refer to 2230/2330/3240/3340 [[Technical Bulletin #12| IMAGE
v:\bitmaps\CBC045.bmp SCROLL]] for more detail.
SOLUTION: If you install a new feed assembly and experience a no-feed condition from that tray,
order the part number identified in your parts catalog for the paper feed drive unit. Specific part
numbers cannot be provided because they change based on the specific tray being driven. New-style
drive units will be substituted based on the original part number.
DESCRIPTIO Copies have a light area, approximately 1-inch wide on the front side in the lead-to-trail SOLUTION 72210
direction.
SOLUTION CAUSE: A 6th mirror holding spring is not properly positioned, parallel to the drum. USAGE 1
SOLUTION: Remove the drum assembly and ensure that both the front and rear 6th mirror holding
springs are properly installed, applying pressure to the 6th mirror. Replace the 6th mirror holding
springs (p/n 40AA61090) as necessary.
DESCRIPTIO RELOAD ORIGINALS message after duplexed copies have exited the machine. No jam code SOLUTION 72864
is displayed.
SOLUTION CAUSE: The mounting plate for the ADU no paper detecting sensor (PS502) is deformed, allowing USAGE 1
the actuator to contact the sensor. This results in the actuator not releasing after the last sheet is fed
from the ADU.
SOLUTION: Reform PS502 mounting plate so there is no contact between the actuator flag and the
sensor.
44 November 2002
3340
DESCRIPTIO Unable to perform 2-in-1 mode when using 8.5x11R paper. SOLUTION 73840
SOLUTION CAUSE: The paper size was not selected after 2-in-1 mode was selected. USAGE 0
SOLUTION: After selecting 2-in-1 mode, select 8.5x11R.
DESCRIPTIO Centering is incorrect when using the 2:2 copy mode. SOLUTION 75027
SOLUTION CAUSE: The ADU stacker requires adjustment. USAGE 0
SOLUTION: To adjust the ADU stacker, perform the following:

1. Make a duplex copy and measure the extent of paper miscentering.
2. Slide out the ADU stacker.
3. Open the conveyance guide plate in the stacker and loosen the two side guide position adjusting
screws on upper side and two on the underside.
4. Adjust centering by moving the side guides while watching the side guide center graduations.
5. After adjustment is complete, tighten the side guide position screws.
6. Slide the ADU stacker back in place.
7. Make another copy and measure the extent of paper miscentering.
8. Repeat steps 2 to 7 until the extent of paper miscentering is corrected.
DESCRIPTIO How to default to 8.5x11 for odd-size/small-size originals off the glass. SOLUTION 75672
SOLUTION To default to 8.5x11 for odd-size/small-size originals off the glass, perform the following: USAGE 0
1. Access the 25 mode (power the copier ON while holding down the 2 and 5 keys).
3. Scroll to, and set the software dipswitches as the follows (press the OK key to enter the new data):
6-0 to 1 (platen APS switching to 8.5x11)
6-0 to 0 (platen APS switching for 5.5x8.5R)
DESCRIPTIO When using the 2-in-1 function in the applications mode, the copier defaults to 11x17 upon SOLUTION 75680
pressing the start/print key.
SOLUTION CAUSE: APS is enabled, which results in 11x17 inch paper size default. USAGE 0
SOLUTION: The only way to disable the APS feature in the 2-in-1 mode is to manually select the
paper size.
Note: Only 8.5x11R or 11x17 paper can be used in the 2-in-1 mode.
DESCRIPTIO The copier has been programmed for 8.5x11 paper size default. When a smaller than SOLUTION 75681
8.5x11 original is placed on the glass or fed from the RADF, 8.5x11R is selected.
SOLUTION CAUSE: If the original is centered at the scale plate, and it is over seven inches wide, the copier selects USAGE 0
8.5x11R instead of 8.5x11.
SOLUTION: Shift the original toward the rear of the machine so that it aligns with the 5.5x8.5 mark
on the scale plate. When feeding the odd-sized original from the RADF, have an 8.5x11 blank cover
sheet feed first. The subsequent originals will be detected as 8.5x11.
DESCRIPTIO How to program the RADF belt frame erase feature. SOLUTION 75820
SOLUTION To program the RADF belt frame erase, perform the following: USAGE 1
1. Access the Key Operator Mode (power the copier ON while pressing the OK key).
2. Use the arrow keys to select [8: Memory switch setting].
4. Use the arrow keys to select [7: RADF Frame Erasure Selection].
6. Use the arrow keys to select either [5mm frame] or [None].
45 November 2002
3340
DESCRIPTIO Operation panel LCD background is excessively dark, unable to be lightened. SOLUTION 77482
SOLUTION CAUSE: A failed lighting indication board. This board supplies power to the lamp that provides the USAGE 1
backlighting to the LCD.
SOLUTION: Replace the lighting indication board (p/n 40AA83510).

Note: The lighting indication board is the small board in the operation panel next to the main power
switch.
DESCRIPTIO Image lead edge timing adjustment, 3340. SOLUTION 77622
SOLUTION To adjust the image lead edge timing, perform the following: USAGE 1
Adjustment screen.
DESCRIPTIO How to adjust the trail edge erasure, 3340. SOLUTION 77623
SOLUTION To adjust the trail edge erasure, perform the following: USAGE 1
1. Access the 36 mode (power the copier ON while pressing the 3 and 6 keys).
2. Use the arrow buttons to select [2: Timing Adjustment].
4. Use the arrow buttons to select [6: Rear Edge Adjustment].
5. Enter the setting value (-20 to +50). Use the Stop/Clear button to enter a negative value.
6. Press the Test button to switch to the basic copy screen to run copies.
7. Press the Stop/Clear button while pressing the P key to return to the trail edge timing adjustment
screen.
DESCRIPTIO Erratic operation panel display after installing a new NOVRAM (p/n 943013400), which was SOLUTION 77681
received when NOVRAM (p/n 07BA-9330) was ordered.
SOLUTION CAUSE: The NOVRAM is blank when shipped from parts. Therefore, it has to be programmed. USAGE 1
SOLUTION: Contact the Technical Support department (800-825-5664) to obtain the reinitialization
procedure, which will reset memory to factory defaults.
SOLUTION CAUSE: A failed DCPS. USAGE 1
SOLUTION: Replace the DCPS (p/n 40AA84511).
DESCRIPTIO Part number for a pin extraction tool for the fuser connector. SOLUTION 77861
SOLUTION Pin extractor tool for the fuser connector (p/n 00TL-3030). USAGE 0
46 November 2002
3340
DESCRIPTIO Unable to duplex 8.5x11R. SOLUTION 80037
SOLUTION CAUSE: The Loop Timing adjustment was not performed. USAGE 0
SOLUTION: To adjust loop timing, perform the following:

1. Access the 36 mode (power the machine OFF, then, while holding down on the 3 and 6 keys, power
the machine ON).
2. Select [2. Timing adjustment] and press the OK button.
3. Select [7. Paper loop adjustment screen] and press the OK button.
4. Press the NEXT button (F3) and select the tray for the amount of paper feed loop from the
following items:
Paper loop (tray 1/ADU: large)
Paper loop (tray 1/ADU: small)
Paper loop (tray 2: large)
Paper loop (tray 2: large)
Paper loop (tray 3)
Paper loop (tray 4)
Paper loop (tray 5)
Paper loop (bypass)
5. Enter the setting value using the quantity setting buttons and press the OK button.
6. Press the TEST button (F2). Switch to the basic screen and into the test copy mode.
7. Run a test copy.
8. Press the stop/clear button while pressing P button.
9. Repeat steps 5 to 8 and adjust as necessary.
10. Repeat steps 4 to 9 to adjust the amount of paper feed loop in other trays.
11. Once the adjustment has been completed, press the PREV (F4) button to return to the previous
screen.
DESCRIPTIO Washed out image at the trail edge. SOLUTION 80105
SOLUTION CAUSE: The charge corona current was not set to specification. USAGE 0
SOLUTION: To set the charge corona to specification, perform the following:

1. Install the drum current value adjusting jig to the drum unit and then remove the developing unit.
CAUTION: Make sure that the current is measured with the developing unit removed.
2. Install the drum unit into the main body and measure the current between the drum shaft and the
main body shaft.
3. Access the 36 mode (power the machine OFF, then, while holding down on the 3 and 6 keys, power
the machine ON).
4. Select [HV adjustment] and press OK.
5. Press the NEXT button (F3) until [HV adj. (charge standard)] appears.
6. Enter the required number and press OK.
7. Press PREV (F4).
DESCRIPTIO PLEASE UNLOAD DUPLEX TRAY message that may or may not clear by opening/closing the SOLUTION 80123
duplex tray.
SOLUTION CAUSE: The mounting plate for the ADU no paper detecting sensor (PS502) is deformed, allowing USAGE 1
the actuator to contact the sensor. This results in the actuator not being flagged when the duplex unit
is empty.
SOLUTION: Reform the PS502 mounting plate so there is no contact between the actuator flag and
the sensor.
DESCRIPTIO Varying lead edge registration on second side duplex only. SOLUTION 80300
SOLUTION CAUSE: A faulty ADU clutch (MC501) causing inconsistent paper feed out of the ADU. USAGE 1
SOLUTION: Replace the ADU clutch (p/n 40BA82010).
47 November 2002
3340
DESCRIPTIO In reduction mode, two originals are copied onto the second and subsequent copies. SOLUTION 80808
SOLUTION CAUSE: The key operator dipswitch for non-image area erase is set for full screen mode. USAGE 1
SOLUTION: To program the key operator dipswitch, perform the following:

1. Access the Key Operator Mode (hold the OK key while powering the copier ON).
2. Scroll to option #8 (Memory switch setting).
3. Press OK.
4. Scroll to option #6 (Non-image area erase).
5. Press OK.
6. Scroll to Erase area outside original.
7. Press OK.
8. Power machine OFF/ON.
DESCRIPTIO How to program the user-set magnifications. SOLUTION 81685
SOLUTION To program the user-set magnifications, perform the following: USAGE 1

1. Access the Key Operator Mode (power the copier ON while pressing the Help key).
2. Enter the key operator pass code if necessary and press the OK key.
3. Press [3: Preset Key].
4. Press [2. Magnification].
5. Press [Userset 3 or Userset 4].
6. Enter the number of the desired ratio (3 digits) using the numeric keypad. The setting range is 0.25
to 4.00.
7. Press [OK].
8. Press [Return] to return to the key operator screen.
DESCRIPTIO ST216, F70-00 at power up when attempting the Indexer Position adjustment. SOLUTION 81964
SOLUTION This is a normal indication when attempting the Indexer Position adjustment. To properly adjust the USAGE 1
indexer position, perform the following:
this is normal).
frame.
DESCRIPTIO Blank or distorted display after replacing the EPROMs. SOLUTION 82128
48 November 2002
3340
SOLUTION CAUSE: Incorrect EPROM installation. USAGE 1
SOLUTION: When installing EPROMs, ensure that the EPROM with the 'C' designation is installed in
the IC9 position next to the NOVRAM. The EPROM with the 'O' designation must be installed in the
IC8 position.
DESCRIPTIO DF309, unable to fully lower the document feeder. Originals are jamming and tearing or SOLUTION 82279
folding.
SOLUTION CAUSE: Opening the RADF by force (extending the RADF hinges beyond their normal range) USAGE 0
malforms the hinges, which prevents the document feeder from closing. The arrow depicted in the
[[illustration| IMAGE v:\bitmaps\CBC047.bmp SCROLL]] identifies the area most likely to become
damaged.
SOLUTION: Replace the affected hinge (left - p/n 12QV10041; right - p/n 12QV10051).
Notes:
1. The modified parts are not interchangeable. When installing the modified hinges or when installing
a modified RADF, the AUX stay (p/n 12QV10121) and conveyance RF stay (p/n 12QV10032) MUST
also be replaced.
2. The modified parts have been factory-installed on RADF units beginning with serial number
12QV24827.
DESCRIPTIO Intermittent F34-x, F35-x and F36-x during operation. SOLUTION 82520
SOLUTION CAUSE: The PFU DB is damaged, causing erratic fuser error codes and TH1 to intermittently open. USAGE 0
On the PFU DB there are tray size detect switches which receive vibration from the paper feed tray
during copier operation. CN44 of the PFU DB and the connector terminal of the main wiring contact
each other due to the vibration, resulting in contact failure and possible connector damage.
SOLUTION: Replace the PFU DB (p/n 40AA-9060).
*Note: Refer to Technical Bulletin # 13, dated 1/31/01.
DESCRIPTIO The rear side of the image is darker and the dark area reduces proportionally with the copy. SOLUTION 82528
SOLUTION CAUSE: The exposure lamp and reflector are dirty. USAGE 1
SOLUTION: Remove the lamp, and clean both the lamp and the reflector.
DESCRIPTIO The platen glass is getting extremely hot during long copy runs. SOLUTION 83778
SOLUTION CAUSE: The dust proof filter mounted onto the two (2) optics cooling fans (M11 & M12) is USAGE 1
dirty/clogged. The excess heat generated from the exposure lamp is unable to be exhausted properly.
SOLUTION: Replace the dust proof filter (p/n 40AA12160).

Note: This filter is included with the 100K PM kit (PCUA 947434).
DESCRIPTIO DB206B, LOAD 11x17 PAPER message when an 11x17 original is placed on the platen glass, SOLUTION 83785
however Tray 4 is loaded with 11x17 paper.
49 November 2002
3340
SOLUTION CAUSE: ATS/APS memory switch for Tray 4 has been disabled. USAGE 1
SOLUTION: To enable ATS/APS memory switch for Tray 4, perform the following:
2. Access the Key Operator Mode (power the copier ON, while pressing the OK key). [1 : initial
setting] will be displayed on the LCD.
3. Press the up key six (6) times until [8 : Memory switch setting] is displayed on the LCD.
5. Press the up key fifteen (15) times until [16 : ATS/APS Switch (Tray 4)] is displayed on the LCD.
7. The current state of the ATS/APS memory switch for Tray 4 will be displayed on the LCD. Each
time the down arrow is pressed, the ON/OFF status of that memory switch will be changed.
8. After programming the ATS/APS switch for Tray 4 to ON, press the OK key, followed by the
[PREV] key.
DESCRIPTIO A replacement upper paper exit cover does not properly fit the copier. SOLUTION 84518
SOLUTION CAUSE: The cover is not compatible with the 3340. There are two different style upper paper exit USAGE 1
covers available in the 3240/3340 Parts Catalog (CMPC-3240/3340).
SOLUTION: To obtain the proper upper paper exit cover, order as designated below:
3340 - ADU installed = p/n 40BA48010
3240 - no ADU installed = p/n 40AA46100
DESCRIPTIO F10-1 when copying. SOLUTION 85507
SOLUTION CAUSE: The T/S corona is arcing. USAGE 2
SOLUTION: Clean or replace the T/S corona (p/n 40AA-2600).
DESCRIPTIO F10-2 during the copy run when feeding from any paper tray. SOLUTION 86488
SOLUTION CAUSE: Failed ADU driving board. USAGE 0
SOLUTION: Reseat CN32, CN33, CN38, CN37, and CN301 on the ADU driving board. If problem
persists, inspect the ADU driving board for visible damage (i.e., cold solder joints or scorched
components). Replace the ADU driving board (p/n 40BA-9071) as necessary.
DESCRIPTIO Unable to complete the Toner Control IF Voltage adjustment. The COMPLETE message may SOLUTION 86561
be indicated immediately after the adjustment has been initiated (normally, the developer
SOLUTION CAUSE: Incorrect software dipswitch settings in the 25 mode. USAGE 1
SOLUTION: To program the correct software dipswitch settings, perform the following:
2. Select [1. Software switch adjustments] and press OK.
3. Use the up/down arrow keys to access software dipswitch 4-6.
4. Set 4-6 to 1 (ON).
5. Press the right up-arrow once to access software dipswitch 4-7.
6. Set 4-7 to 0 (OFF).
DESCRIPTIO F43-1 code at power up. SOLUTION 86927
50 November 2002
3340
SOLUTION CAUSE: Optics temperature fuse (F1) is open. F1 is open because an excessive amount heat generated USAGE 1
from the exposure lamp (L1) is unable to be properly exhausted out of the optics cavity.
SOLUTION: Replace F1 (p/n 40AA90150).

Notes:
1. Replace the dust proof filter (p/n 40AA12160) mounted onto the two (2) optics cooling fans (M11
& M12).
2. This filter is included with the 100K PM kit (PCUA 947434).
DESCRIPTIO AES is indicating/selecting the lightest density. SOLUTION 87657
SOLUTION CAUSE: Corrupt AES data in memory. USAGE 2
SOLUTION: To readjust AES, perform the following:

1. Access the 36 mode (hold down 3 and 6 at power up).
2. Press the up arrow twice to Select 3: AE AUTOMATIC ADJUSTMENT MODE and then press the
OK button.
3. Place the EE chart (p/n 00V9-4-00) or 5 sheets of blank white paper on to the platen glass up
against the scale plate.
4. Press the F2 button (START). The auto-adjustment process may take approximately 1 minute.
5. When the display reads AES AUTO ADJUSTMENT MODE TURN POWER OFF AND ON the
adjustment has successfully completed.
6. Power copier OFF/ON to return to normal copy mode.
Note: It is recommended to first clean the optics, perform the light distribution, and light intensity
(CVR) adjustments prior to performing the AES adjustment.
DESCRIPTIO DB606, when feeding from the LCT, the PFU also feeds. SOLUTION 115465
SOLUTION CAUSE: New-style and old-style paper feed drive and paper feed units are not compatible. Mixing old USAGE 0
with new parts can cause the unit to feed continuously or to not feed.
SOLUTION: To properly upgrade the paper feed on the DB606, the paper feed drive assemblies and
feed units must be replaced with the following part numbers:
TOP TRAY
PART NUMBER ITEM
12RG-4095 Paper feed upper drive assembly
40AA-4005 Paper feed unit
LCT TRAY
PART NUMBER ITEM
12RQ-4105 Paper feed lower drive assembly
40AA-4005 Paper feed unit
DESCRIPTIO MISHANDLED PAPER OPEN LEFT SIDE COVER AND REMOVE PAPER message at power up. SOLUTION 121035
SOLUTION CAUSE: A piece of paper is actuating the reversal detecting sensor (PS501). USAGE 0
SOLUTION: To check the reversal detecting sensor, perform the following:

2. Open the paper exit door, which is located on the left side of the machine.
3. Visually inspect the lower silver plate area, between the two white plastic rollers is a black sensor
actuator. Ensure that paper is not actuating the lever. If paper is observed in this area, pull Tray 2
(located directly below the ADU) completely out from the machine. The paper should be visible in the
machine below Tray 2; grasp the paper and extract it from the machine.
DESCRIPTIO Intermittent 10-2 while copying. SOLUTION 121339
51 November 2002
3340
SOLUTION CAUSE: A damaged or missing T/S corona contact spring, resulting in high voltage arcing and ADUDB USAGE 0
communication conflicts.
SOLUTION: To check the T/S contact springs, perform the following:

2. Remove the machine rear cover (p/n 12RQ12031).
3. Remove the two (2) electrode connector mounting screws (p/n 00Z193061), and detach the
electrode connector (p/n 40AA40580) from the electrode guide rail (p/n 40AA5060).
4. Thoroughly, inspect the T/S springs, which are attached to the electrode connector for any signs of
damage or arcing. Replace the T/S corona spring(s) (p/n 540026040) as necessary.
DESCRIPTIO Jams position 7 with paper stopping at the second paper feed rollers. SOLUTION 124915
SOLUTION CAUSE: The APS and lens home position photosnsor are out of position due to a broken screw tab USAGE 0
for the sensor mounting cover.
SOLUTION: Replace the sensor mounting cover (p/n 40AA61190).
DESCRIPTIO F52-01 shortly after power up. The main body cooling fan (M10) is not rotating. SOLUTION 127331
SOLUTION CAUSE: Main body cooling fan motor (M10) lock abnormality is detected. USAGE 0
SOLUTION: To check the main body cooling fan, perform the following:
2. Remove the ozone filter (p/n 40AA73050) to allow viewing of the fan operation.
3. Power the copier ON, the main body cooling fan should rotate.
4. Using a voltmeter (200V DC range), confirm the supply voltage to the main body cooling fan at
CN23-1 and CN23-2 of the main body cooling fan. A voltage reading of 24V DC should be observed.
Inspect CN23 and ensure that all wires are properly attached to the connector.
5. Replace the main body cooling fan (p/n 40AA80510) as necessary.
DESCRIPTIO 10-2 occurs during copy mode. SOLUTION 127969
SOLUTION CAUSE: The T/S corona unit is arching. USAGE 0
SOLUTION: To check the T/S corona for arching, perform the following.
1.Pull the T/S corona away from the machine until it is no longer connected, and leave it in the
machine to act as a guide.
2.Make 30 copies or more.
3.If 10-2 does not occur replace the T/S corona (p/n 35FA-2600).
DESCRIPTIO Intermittent jam position 10 when duplexing. SOLUTION 129937
SOLUTION CAUSE: The ADU conveyance guide wires are loose. USAGE 0
SOLUTION: Reinstall or rewrap the conveyance guide wires as outlined in the ADU section of the
service manual.
SPECIAL NOTE: This solution provided by Philip D'Ayral, KBT Miami.
DESCRIPTIO DF309, READY TO COPY message displayed during a copy run, with no error code or jam SOLUTION 131707
indication. Copying will continue when pushing the Start/Print button.
SOLUTION CAUSE: Failed ADF double feed prevention roller and/or torque limiter. USAGE 0
SOLUTION: Replace the ADF double feed prevention roller (p/n 12QV40310) and torque limiter (p/n
12QV40531).
52 November 2002
3340
DESCRIPTIO How to adjust the screen contrast SOLUTION 132010
SOLUTION To adjust the screen contrast, perform the following. USAGE 0

1. Access the key operator mode, (while pressing [OK], turn power ON. Enter the key operator
password, press [OK].
2. Press [F1] down and [F2] up to display"5" Screen contrast adjustment", and press [OK].
3. Press [F2] or [F3], as desired.
4. Press [OK] to complete the selection.
5. Press [F4 (PREV)] to return to the key operator mode screen.
6. Power the machine OFF/ON to exit the key operator mode.
DESCRIPTIO Jam position 8 and 10 flashing when paper is fed to the ADU, 1st side. SOLUTION 134548
SOLUTION CAUSE: Paper found in area 10 never enters the reversal area. USAGE 0
SOLUTION: Paper exit idler gear (p/n 40AA77260) not making contact due to coupling spring (p/n
40AA46210) being dislodged.
DESCRIPTIO Wanted to know how to reset the total counter. SOLUTION 1000021
SOLUTION Press P+1 then enter 104824 then press auto reset. USAGE 1
DESCRIPTIO Mark on copies which appears as a line around the drum. SOLUTION 1000098
SOLUTION Replace drum. USAGE 1
DESCRIPTIO Double feeding, the spring falls out of the PV roller. SOLUTION 1000452
SOLUTION Fit the modified lever click shaft as described in M19990006A0. USAGE 1
DESCRIPTIO Paper jams half way out of the exit on every copy. J32. SOLUTION 1000463
SOLUTION CAUSE: The paper exit actuator is stuck. USAGE 1
SOLUTION: Free the paper exit actuator. The actuator is located in the exit section of the ADU
downward conveyance unit and can be located by opening the LH side cover.
DESCRIPTIO Copies are blank at the edges when copying small originals. SOLUTION 1000475
SOLUTION CAUSE: The APS sensors are detecting the original as A5R and erasing all other areas of the copy. USAGE 1
SOLUTION: In Key Operator Mode set memory switch No 6 (NON IMAGE AREA ERASE
FUNCTION) to {Do not erase area outside of the original}.
DESCRIPTIO Paper jamming from ADU. SOLUTION 1000495
53 November 2002
3340

1. The paper feed connecting roller (p/n 40AA45251) is soiled. Copies fail to reach the registration
rollers at the proper time. Replace the roller with P/N 40AA 4525 2 (or later). As an interim measure
clean the connecting roller with alcohol and verify proper operation during duplex mode.
2. The paper feed loop adjustment for the ADU is not set to a value that allows proper paper feed.
Perform the paper feed loop adjustment:
a. Enter 36 mode by holding down the 3 and 6 keys while turning on the machine.
b. Use the up arrow (F2) until 2. Timing adjustment mode is displayed. Press the OK key.
c. Use the up arrow (F2) until 7. Paper loop adjustment is displayed. Press the OK key.
d. Use the next key (F3) until the desired setting is reached (example: tray1/ADU: small).
e. Enter the setting value using the quantity keys and press the OK key to set the value.
f. Press the test key (F2) to switch into test copy mode.
g. Run a test copy to verify proper adjustment.
h. To return to the adjustment screen, press P and stop/clear at the same time.
i. Repeat steps 5 through 8 until desired setting is obtained.
j. Turn the machine OFF and then back ON to exit the 36 mode.
DESCRIPTIO How to change the key operator mode password? SOLUTION 1000509
SOLUTION SOLUTION: To obtain the key operator password, perform the following: USAGE 1
2. Enter the 25 mode, (turn the copier ON, while holding the 2 and 5 keys).
3. Press the key below the up arrow on the LCD 6 times, until 7: PASSWORD SETTING? is displayed
on the LCD.
4. Press the OK key twice.
5. The current 4-digit key operator password will be displayed on the LCD.
6. To change the 4-digit key operator password, enter the desired 4-digits using the numeric keypad,
then press the OK key.
7. If no change is desired for the key operator password, omit step #6.
NB when the password is set to 0000 then the password screen will be bypassed & the key operator
mode will be available to all users.
DESCRIPTIO How to reset the electronic total counter SOLUTION 1000768
SOLUTION The total counter reset for 3331/3340 is as follows: USAGE 1
1. Press P + 1 + PRINT to display total count.

2. Enter 104824 using the copy quantity keys.
3. Press the AUTO RESET key.
4. Display will indicate "total count reset Y/N".
5. Press PRINT to reset the total counter or press AUTO RESET again to allow total count to be
re-written.
DESCRIPTIO When copying A3 originals APS will not automatically select the A3 draw. SOLUTION 1000784
SOLUTION CAUSE: ATS (automatic tray switching) has been disabled for the A3 draw. USAGE 1
SOLUTION: Turn on ATS in the Key Operator mode.
DESCRIPTIO Varying lead edge registration. SOLUTION 1000802
54 November 2002
3340
SOLUTION CAUSE: A failed M2 motor. USAGE 1
SOLUTION: Replace M2 motor (p/n 40AA80020). Ensure that other common causes of varying lead
edge (the second paper feed clutch, the optics sensors, etc.) have been eliminated before replacing M2.
Perform the lead edge timing adjustment after replacing the motor. To adjust the image lead edge
timing, perform the following:
4. Use the arrow buttons to select [4: Image Lead Edge Adjustment]. 5. Press the OK key.
Adjustment screen.
11. Repeat steps 6 through 9 until the adjustment is accomplished. 12. Power the copier OFF/ON to
exit the 36 mode.
DESCRIPTIO Do the Optics Fans draw air from the inside or the outside of the copier? SOLUTION 1000914
SOLUTION They draw air from the outside. USAGE 1
DESCRIPTIO Platen APS not detecting paper, message (LIFT RADF AND CHECK ORIGINAL) SOLUTION 1000985
SOLUTION CAUSE: Corrupted NOVRAM. USAGE 2
SOLUTION: Reprogram or replace NOVRAM.
DESCRIPTIO Failure code F43 ########################################

SOLUTION
SOLUTION The lamp relay cord 40AA-90120 has been rubbing against the chasis of the machine resulting in USAGE 1
breakdown of the cord insulation. The lamp cable can now short to the machine chasis resulting in
failure code F43.
DESCRIPTIO Black copies and smoke from the m/c. ########################################

SOLUTION
SOLUTION CAUSE: The black optics power cable has shorted to earth through worn insulation. USAGE 1
SOLUTION. Replace the power loom.
DESCRIPTIO ST217, Staple light not coming on for manual (Bypass) stapling. ########################################
SOLUTION
SOLUTION CAUSE: Connection to PS-207 was loose. USAGE 1
SOLUTION: Check/secure connections to sorter photo sensors.
55 November 2002

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3340 - ALL ACTIVE SOLUTIONS

Copyright 2002, Konica Australia Pty Limited

DESCRIPTIO How to connect the IP (image processor) unit. SOLUTION 44694

SOLUTION: Set the 25 mode dipswitches for USA destination:

DESCRIPTIO Erratic LCD operation. Lines on the display. SOLUTION 48061

SOLUTION CAUSE: Faulty connection on the LCD. USAGE 55

SOLUTION: Replace the LCD board (p/n 40AF-7100).

DESCRIPTIO PM cycle for the 3340. SOLUTION 48101

DESCRIPTIO How to perform the AES adjustment. SOLUTION 48123

SOLUTION To perform the AES adjustment: USAGE 3

DESCRIPTIO How to program auto reset (initial) mode. SOLUTION 48223

DESCRIPTIO How to order the User's Manual. SOLUTION 48262

SOLUTION Order the User's Manual (p/n OP-01-3240/3340). USAGE 3

DESCRIPTIO How to program ECM, 3340. SOLUTION 48722

SOLUTION To program ECM mode: USAGE 38

DESCRIPTIO ST217, unable to select the sort/staple mode. SOLUTION 48962

SOLUTION CAUSE: The RADF is not selected. USAGE 2

DESCRIPTIO ST217, jam position 12 while copying. SOLUTION 48967

SOLUTION This symptom only occurs with 8.5x11 paper. USAGE 4

DESCRIPTIO How to enable/disable automatic tray switching (ATS). SOLUTION 49093

SOLUTION To enable/disable ATS, perform the following: USAGE 4

SOLUTION To set 1:1 mode as the default: USAGE 140

To program auto shut-off mode:

To eliminate the auto shut-off feature:

DESCRIPTIO PCUA numbers for 3340 supplies. SOLUTION 49255

SOLUTION PM Kit (947-434) contains: USAGE 2

DESCRIPTIO BTU data. SOLUTION 49260

SOLUTION Warm-Up Standby Running USAGE 2

DESCRIPTIO How to enable the original count feature. SOLUTION 49272

DESCRIPTIO Decibels (sound level) output. SOLUTION 49394

SOLUTION In standby mode <50 dB. USAGE 1

A4 = 210x297mm or 8.27x11.69 inches

SOLUTION PROBABLE CAUSES: USAGE 32

TONER CONTROL IF VOLTAGE ADJUSTMENT

DESCRIPTIO DF309 conveyance motor noise. SOLUTION 49662

SOLUTION PROBABLE CAUSES: USAGE 8

DESCRIPTIO F44-1 shortly after power up. SOLUTION 49880

Note: The D in the display was corrected in the following EPROM:

DESCRIPTIO ST216, code 77-00 when sorting. SOLUTION 49938

SOLUTION CAUSE: The sorter indexer is out of alignment. USAGE 34

SOLUTION: To properly adjust the indexer position, perform the following:

DESCRIPTIO Latest EPROM level, 3340. SOLUTION 49999

SOLUTION [[EPROM history hyperlink| FILE V:\TEXT\EPROM\3340.TXT NEW]]. USAGE 6

DESCRIPTIO How to program platen default paper sizes. SOLUTION 50059

DESCRIPTIO How to install a Hecon* key counter. SOLUTION 50084

Note: Pins 2 and 5 have no wires attached.

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

DESCRIPTIO Hecon* key counter does not operate. SOLUTION 50085

SOLUTION PROBABLE CAUSES: USAGE 17

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

DESCRIPTIO Key operator mode functions. SOLUTION 50104

DESCRIPTIO ST217, 77-00 is displayed while manual stapling. SOLUTION 50281

DESCRIPTIO Drum current adjusting jig information. SOLUTION 50338

DESCRIPTIO How to program the auto copy function. SOLUTION 50381

SOLUTION CAUSE: Incorrect memory switch settings. USAGE 3

SOLUTION: Set memory switch for the desired tray.

DESCRIPTIO ST216, how to enable the cascade feature. SOLUTION 50401

To active cascade feature on the ST216:

DESCRIPTIO Jam position 1 or 2 occurs while copying. SOLUTION 50425

SOLUTION: Replace the tray actuator.

DESCRIPTIO Noise from the ADU in duplex mode. SOLUTION 50574

DESCRIPTIO A trail edge void of 3 to 4 inches. SOLUTION 50594

SOLUTION: Reinstall lens cover correctly.

SOLUTION To clear fuser codes, perform the following: USAGE 38