_____________________________________________________________________________

Ticket: # 62935 - Not getting speed I paid for and forced hotspots.
Date: 1/1/2015 9:47:39 PM
City/State/Zip: Montgomery, Illinois 60538
_____________________________________________________________________________

Description
Comcast has not given me the speeds I pay for and they keep turning on their WiFi hotspot even after
I have requested they do NOT do it. If I download anything from anywhere get speeds of 3mb or
slower, and most of the time it is slower. Speedtest.net reports that I get nothing close to what I pay
for http://www.speedtest.net/result/4026949034.png. I wish something would be done about this
because several complaints to them have NOT changed a thing and there is NO ONE in my area that
advertises the same speeds. Comcast is the only to advertise them, yet they don't output them.

_____________________________________________________________________________

Ticket: # 65296 - Comcast network

Date: 1/4/2015 2:03:45 AM
City/State/Zip: Buffalo Grove, Illinois 60089
_____________________________________________________________________________

Description
We have not had continuous, reliable connectivity to the Comcast network for over a year. We have
had multiple technicians come to our home and numerous technical support reps over the phone
address the issue. I would like to see the report history that Comcast has of the calls we have made
for assistance over the phone and with in person repair technicians here at our home. No one has
the fix for our problem. We have lost hours and hours and hours of time with this problem. Each
repair or change to our system that is made is assured to us by the technician that it will resolve our
lack of connectivity to the Comcast network. Each repair/change lasts for a few hours, once it lasted
a day, and then no connection again. We were even encouraged to lease the Comcast router on a
monthly basis since this would solve our problem of poor or no connectivity rather than using the
Linksys we owned. So we have been leasing it on a monthly basis and nothing has improved, in fact
it is growing worse and worse. Usually the connectivity issues show up at night and on weekends
when more residents of the complex are here. We pay the bill in FULL each month but get sporadic
service. We had a series of 3 technicians come here and one actually gave us a separate channel
from the other residents in the building. This did nothing to assist in our access to the Comcast
network. I can restart the router 3-12 times per day, and shut down my pc as many as 10-25 times
per day, sometimes 10-12 times per hour because of continuous "you are connected to the network"
issues. Every single Comcast rep has a different repair strategy. None work. NONE. I believe
Comcast's acceptance of full payment from us on a monthly basis and not providing service to us
constitutes fraud. We have lived with this inferior service and decided to report it to the FCC. In
addition to add insult to injury one of the Comcast technicians made our home a wifi hotspot for up to
5 strangers to use unbeknown to us. We had to read about it. No one informed us. So others have
access to our connectivity and we get to pay the price for unreliable and now shared, service!
Outrageous. This too should be classed as fraudulent, we never knew we were paying the monthly
bill so others could access our wifi for their own personal use.

_____________________________________________________________________________

Ticket: # 67428 - Hotels being allowed to block WiFi of personal devices.

Date: 1/5/2015 6:48:48 PM
City/State/Zip: Kings Mountain, North Carolina 28086
_____________________________________________________________________________

Description
I would ask that hotels not be granted the right to block WiFi of personal devices. This would force the
guest to pay a ridiculous fee for internet usage.
Thank you.

_____________________________________________________________________________

Ticket: # 77221 - someone is computer hacking in neighborhood and jamming wifi

signals
Date: 1/11/2015 1:33:08 PM
City/State/Zip: Bettendorf, Iowa 52722
_____________________________________________________________________________

Description
I filed an IC3 complaint last year and about 2 years ago regarding computer hacking in my
neighborhood. I called the FBI locally and I will do it again to get these people. They have Ddoss
attacked my computer and have shut down my wireless devices. I now have to keep my blinds shut
so their wifi signals cant reach my network in my home. I notice the signals like repeat in my house .
They get stronger in dbms and then taper off and then in a few minutes increase in strengh again. I
believe they are jamming peoples networks so their devices deauthenticate and then they can do an
attack by catching the 4 way handshake and
try to decipher the password to any networks that they are trying
to break into. I noticed one of their network names is suspicious. Its called RSS -E19910. RSS
stands for radio signal strengh and they must use this network to help them figure out what networks
to attack. I filed an Ic3 report. Number is I1402121200511271. I am pretty sure I know who it is and
where they live. I also have an ip address which I did not put on the Ic3 report which I believe is their
ISP. The ip is 208.69.150.250. I found this in my domain IP and this is not century links domain ip
address. I believe they hijacked my Domain isp because the old computer I was using was hooked
up to my old wifi router that they ddos attacked and also i believe figured out the password for this
router. It used WPS which I read is very hackable and at that time I had WPS enabled and I new
nothing about how vulnerable it was. These people need to be stopped. I have an investigation
going right now with my ISP to help stop these people. Please help me. I know that what they are
doing is very illegal and also has caused stress in my life.

_____________________________________________________________________________

Ticket: # 78189 - WiFi blocking

Date: 1/12/2015 1:27:19 PM
City/State/Zip: Brentwood, Tennessee 37027
_____________________________________________________________________________

Description
I am a long-term resident at InTown Suites at 255 Old Hickory Blvd, Nashville, TN 37221. Effective
Jan. 1, 2015 the hotel began charging $5.00/week for WiFi. Prior to 1/1/15 I believe WiFi to have
been free. Not an issue as I did not/do not use its offering. At issue is that it appears that the hotel in
not BLOCKING standard cell phone service for outbound calls/texts. This seems to be intentional to
force guests to use the new WiFi and thus justify the $5 surcharge.

_____________________________________________________________________________

Ticket: # 78707 - WiFi hotspot jamming suspected at Kentucky international convention

center
Date: 1/12/2015 4:49:28 PM
City/State/Zip: Marietta, Georgia 30066
_____________________________________________________________________________

Description
Full cell signal, 4G LET, hotspot activated and simple pages like Google and Yahoo take 10 minutes
to load.

_____________________________________________________________________________

Ticket: # 82133 - Time Warner Cable Home WIFi Fee

Date: 1/14/2015 8:24:13 AM
City/State/Zip: Lexington, South Carolina 29073
_____________________________________________________________________________

Description
I am currently being charges $9.95 a month by TWC for "Home WiFi"on my bill. I am also being
charged $5.99 (which goes to $8.00 on my next bill) fee for "Internet Modem Lease." I understand
leasing the modem, but why the home wifi fee? In order to reduce my bill, I entertained the thought of
purchasing my own modem/router with wireless capabilities to eliminate the lease fee. I was also
thinking I I would be able to do away with the home wifi charge as well, but not so. In talking to a
TWC representative, I was informed the home wifi fee would still apply. I asked why this was so,
since I would be supplying the modem and the wireless issue has no bearing on my usage. She had
no answer. In doing some internet research, I found others that had the somae problem. There were
some instances of TWC disabling a customers wifi capabilities on modems owned by the customers - but this is second had info which I cannot confirm. That aside, why can TWC charge me simply for
the privilege of wifi? This has no bearing on my usage , nor does it cause any extra wear on the
equipment i am already using. If I load down the bandwith I receive with too many wireless devices, it
will bog down my speeds to my detriment not my neighbor's or any one else on the network. I have
come to the conclusion that this fee is simply a money grab by TWC. This fee has risen steadily over
the years. I remember it at $4.95, and now it has doubled to its present rate of $9.95. Is this charge
any different form using your phone as a wifi hotspot? Once you pay for the access, you are limited
by the bandwith and speeds you receive. TWC should not be allowed to tell me how I use a service I
have already paid for.

_____________________________________________________________________________

Ticket: # 83031 - ECM pulsed attack

Date: 1/14/2015 2:22:18 PM
City/State/Zip: Spotsylvania, Virginia 22553
_____________________________________________________________________________

Description
After group stalking, and vield threats from a family memeber. Electronic attacks have been targeted
at me. I may be tagged or doped with a device, but electronic transmission from wifi hotspot area is
being directed at me. It is used to make me flee the area, and then i recover. Please investigate this.
Attack is local, and may be instigated remotely, or may be switched on locally. When i leave the
area, attack subside. please contact me with steps i can take to look into this. Thank you.

_____________________________________________________________________________

Ticket: # 83080 - $8,000 bill after trip to Panama

Date: 1/14/2015 2:40:24 PM
City/State/Zip: Tinton Falls, New Jersey 07753
_____________________________________________________________________________

Description
I went on vacation to Panama and of course took my work cell phone so I could keep on top of any
urgent matters at the office whilst I was out (is anyone ever really on holidays nowadays?!). As
Panama is perhaps not as popular tourist destination for Americans compared to other places, I
thought the phone plan would be fairly expensive, so my partner and I rented a wifi hotspot (carrier
was Claro) for a week - my partner manages operations for a factory and really does need to be
online at all times - no escape for him unfortunately! We also used the hotel wifi everywhere we went
if for some reason the hotspot didn't work (we went to 4 destinations and 1 was in the hills and the
hotspot was patchy). I do feel I made every effort to limit usage of data on the actual Verizon Wireless
network, and honestly cannot understand how on earth the number came to $8,000. I am totally
mystified, really. My partner's work colleague went to Ethiopia for 2 weeks and was on his mobile
constantly, making long distance calls all the time, emailing, looking up websites, you name it - he
was doing it, and his bill was $3,000 (he owns the company so there you go!), which I can vaguely
imagine, but $8k when I barely touched it?? I don't get it at all and feel I have been tricked into
purchasing something I would never ever have purchased (not at that rate anyhow). Please see the
bill for my wifi hotspot (part of car rental bill) and also a photo of the wifi which we referred to as 'our
little Claro' as it was in constant use by my partner (and me when I occasionally did an email check-in
with the office)!! I took a photo of 'Claro' because it became a great feature of a really awesome
holiday - I was taking photos of everything on that trip I loved it so much! Anyway, I really hope you
can help me as my company will likely be passing charges over to me (understandably, it's such a
crazy amount of money) and quite frankly my phone bill was almost double the price of what my
partner and I paid to go on holiday in the first place (and it was a very hard earned 'luxury' trip to us!).
I have also attached a copy of the 'bill from hell' for your consideration. Many thanks for your time.
(b) (6)

_____________________________________________________________________________

Ticket: # 87656 - jamming wifi and cell phone

Date: 1/16/2015 6:43:40 PM
City/State/Zip: Silver Spring, Maryland 20906
_____________________________________________________________________________

Description
My phone and wifi service keeps being cut off at random times during the night and day. I think
someone is using a jammer. Dui not start until 4 days ago.

_____________________________________________________________________________

Ticket: # 91105 - use of my modem/router, as a wifi hotspot against my permission and

not allowing access ro turn it off as stated in purcase agreement.
Date: 1/20/2015 10:40:51 AM
City/State/Zip: Ft. Pierce, Florida 34982
_____________________________________________________________________________

Description
My wife and I recently purchased the Comcast cable Xfinity X1 system service, and without our
permission or initial knowledge(before purchase and installation), they have installed a modem/router
that uses a section to broadcast a wifi hot spot. This I feel has compromised our security, and the
function of our entire system which is TV, Phone and Internet. They state on
their website, and feature, the ability to manage all your account needs including wifi hotspot access.
But when trying to access this in our settings, it always says "unexpected problem has occurred.
Calling is an endless cycle of long periods of wasted time, being cutoff after holding for Long periods
of time, and putoffs...."thats not working please call again ", I"ll connect you".... CLICK.. busy signal.
Resulting in nothing getting done. The Comcast/Xfinity website (forum section) is filled with countless
complaints on this with Nothing getting resolved. Many, myself included feel the wifi hotspot is
dangerous to the security of our systems and information, as well as the performance of our system(
A few days after installation like others I began having long periods of TV & Internet dropoffs). The
Security issue is made more serious by a discovery I made where it seems comcast maps all
hotspots and publishes on line Customer addresses (on their website, don't no if anywhere else).
Allowing for drive byes to find street and house address to access wifi from our systems. They also
publish the names and addresses of businesses . As I'm new to the X1system I'm not sure if any
permissions were granted in the publishing of non-business addresses or even businesses for that
matter, But since comcast did not inform me of the wifi hotspot, and as of this writing no one has
asked for our permission for anything, nothing they do surprises me. I do know I purchased a service
that did not include this and I want what I paid for. I want The ability to turn the wifi hotspot off AND
STAY OFF, or a different modem/router that works with the X1 system that does not have the hotpot
and I don't have to buy it independently but comes WITH the X1 system service I purchased. Many
have stated, and documented in the comcast forums on the website, after finally getting someone at
comcast to turn the hotspot off, it was turned back on shortly after. I Do Not want the publishing of my
address on a wifi map. I DO want Internet speeds nearer to the "UPTO" 105mps Speeds I'm paying
for rather than the 25-40- I usually get. I Don't want the constant dropoff and complete lose of my tv
signal. And I 'm certainly not paying to Worry about the security of my Gateway and entire home
internet system and the inability to control my settings.

_____________________________________________________________________________

Ticket: # 93200 - comcast/xfinity poor service

Date: 1/21/2015 11:29:47 AM
City/State/Zip: Albuquerque, New Mexico 87111
_____________________________________________________________________________

Description
Comcast internet and tv cable service offline for 7 days. from January 15th thur today Jan 21
Comcast internet access and cable tv has been down or spotty at best in the Alb NM area. Call
several time a day but receive message there is outage in area and is being resolved with no
resolution. I work from home and I am dependent on the internet to make a living use my phone as a
wifi hotspot (verizen) which has no issues? I have had similar problems in the past which begs the
question why I continue to use Comcast with the answer being because of it's promised reliability
which is a total sham. What bothers me particularly is Comcast aggressive collection policy.
Representatives from Comcast will harass me with relentless phone calls if I am a day late with
payment but they refuse to provide adequate service. I am begging someone to investigate Comcast
and force them to be accountable for their services and to discontinue their false marketing as to a
products and services.

_____________________________________________________________________________

Ticket: # 97328 - Verizon Wireless Blocking Hotspot Service on my Data Limited Plan
Date: 1/23/2015 1:16:54 PM
City/State/Zip: Neenah, Wisconsin 54956
_____________________________________________________________________________

Description
I previously had an Apple Iphone 4s on Verizon Wireless with an Unlimited Data Plan. Last Fall I
upgraded to an Iphone 6 which required me to switch to a limited plan. I was told previously that I
was ineligible for using my phone as a hotspot because of my unlimited plan, but now that I have a
data limited plan I'm being told there is still a charge to utilize my Iphone 6 as a Wi-Fi Hotspot. I feel
that I've been mislead to believe that it was an issue with my unlimited data plan, while I find out now
that either way unlimited or not they want to charge an additional fee to use my already paid for data.

_____________________________________________________________________________

Ticket: # 100184 - Unlimited data iPhone 6

Date: 1/26/2015 10:40:37 AM
City/State/Zip: Round Hill, Virginia 20141
_____________________________________________________________________________

Description
I have had an unlimited data plan for more than 5 years with Verizon. Recently I wanted to use my
iPhone 6 as a wifi hotspot. After I tried to turn it on and it didnt work, I called Verizon and they say it
will cost an additional $20 per month to use my phone as a wifi hotspot. I feel that I have an unlimited
data plan that's not unlimited. They're dictating my data usage by limiting it. I didn't sign anything
stating "excluding wifi hotspot enabling".

_____________________________________________________________________________

Ticket: # 103953 - Wifi blocking

Date: 1/28/2015 4:43:37 AM
City/State/Zip: Colleyville, Texas 76034
_____________________________________________________________________________

Description
Hi there. My wife and I had dinner at The W Hotel in Dallas and believe they block Internet access.
2440 Victory Park Lane Dallas, Texas, 75219 United States

_____________________________________________________________________________

Ticket: # 104008 - Blocking wifi access

Date: 1/28/2015 9:29:42 AM
City/State/Zip: Lake Butler, Florida 32054-6246
_____________________________________________________________________________

Description
I live near a dollar general store & it is really close to a cellphone tower. But when I walk into the store
I have no service at all!
This happens in most of their stores. I will have service outside (within 5 feet ) then as I get closer I
have no service.
I live in Worthington Springs, Florida.

_____________________________________________________________________________

Ticket: # 105703 - Personal hot spot blocking

Date: 1/29/2015 8:00:07 AM
City/State/Zip: Springdale, Arkansas 72764
_____________________________________________________________________________

Description
Last night I stayed at the Wingate by Wyndham on Esters Blvdin Irving , Texas. I was unable to use
my personal hot spot upon several attempts. My hot spot was working before I arrived and after I
left. I now know that hotels are prohibited from using blocking devices. Although internet at the hotel
was provided at no cost - in this day and age personal security and access is important to the
consumer. Please address this issue with this company.

_____________________________________________________________________________

Ticket: # 108776 - Verizon Wireless Blocking Hotspot feature with Single-line Plan
Date: 1/30/2015 4:56:15 PM
City/State/Zip: Seneca, Pennsylvania 16346
_____________________________________________________________________________

Description
I believe Verizon Wireless is not living up to it's end in the 700 MHz auction from 2012. If I recall part
of the stipulations were that a consumer could use any software applications, content, or services
they desire. The issue comes when using the "Single-line Plan" offered by Verizon Wireless there is
no way for you to use the "Mobile Hotspot" application within the Terms of Service set for by Verizon
Wireless. This feature should be covered under the rules of the auction which Verizon Wireless
participated and won spectrum from but is being ignored by them. I understand that the current plan
I'm on is for a "single line" but I don't wish to add another line to my plan, I wish to use my device
openly as it was designed and to share my data with another device occasionally. Any insight or
investigation into this would be very appreciated.

_____________________________________________________________________________

Ticket: # 109610 - WiFi Jamming in Townhome Community

Date: 1/31/2015 2:00:33 PM
City/State/Zip: Chandler, Arizona 85224
_____________________________________________________________________________

Description
My name is (b) (6)
and I live in Chandler, AZ in a home I have owned for the past several
years. This past October, my fiancee and I saw a new neighbour move into the townhouse next to
us. Almost immediately we began to notice internet trouble in the form of WiFi connectivity and
capability. I have had CenturyLink (formerly Quest) for the entirety of living here, with zero issues
over nearly 7 years.
After much research and solution-hunting (all failures), and with the help our surrounding neighbours
who are experiencing the same issue, my fiancee and I have determined that the resident who moved
in next to us has an incessant usage of WiFi jammers. We have experienced disruption in our WiFi
capabilities.
One of the solutions we thought would help was to bring a technician from CenturyLink out to
determine the problem. However, after a 30+ year veteran technician discovered there was no
problem with the DSL connection from CenturyLink's end, and rather an "interference", we knew it
was external.
Unified, we neighbours have tried a final solution toward resolving this manner (drop a letter in both
mailbox, door, and car window of this resident), yet to no avail. Actually, in truth, we did see a week
go by (between Christmas and New Years) when there was zero disruption or WiFi jamming
disturbance. We are lead to believe this happened because a neighbour with the problem finally had
a enough of the problem (it got so bad that his cell phone wouldn't receive 4G connection) and called
the police. A woman officer visited and attempted to communicate with the resident with jammers,
but also to no avail. We feel, though, this showed a bit of the wrath of God, so she calmed down, but
only for a week. As soon as Jan. 2 hit, the problem resumed.
In addition, several of us have filed similar complaints with the FCC per the directions here:
http://www.fcc.gov/encyclopedia/jammer-enforcement.
We are all at wit's end, and are sincerely requesting help from the FCC. How may we proceed to
rectify this situation? All of us are paying for services which require WiFi connectivity such as internet
and other subscriptions such as Xbox, Hulu, Netflix, etc. We are hopeful this may be resolved as our
FCC rights are being violated.
We appreciate your effort to examine this dilemma further.

_____________________________________________________________________________

Ticket: # 109753 - wifi jammer neighbor

Date: 1/31/2015 3:40:57 PM
City/State/Zip: Chandler, Arizona 85224
_____________________________________________________________________________

Description
In the past three months my daughter and I noticed that our cell phones and television were not
connecting to our wifi router. We have had wifi for the past two years with no problem. Initially we
thought we needed a new router so we bought a new router at radio shack. We found this did not
work. I spent numerous ours with cisco (router), vizio television, and cox wifi experts. After
numerous checking we decided to try and get a combination wifi router/modem through cox
communications whom I have had service with for the past six years. After putting in this new
router we discovered the same problems. Even when our cell phones were in the same room they
would not connect to the wifi.
Frustrated I called a cox communications technician to the home. The technician came out on a
Saturday. He checked everything and came up with the same problems. He informed me there
was no reason the router should not be working. He then suggested he would go outside and scan
the neighborhood. When he returned he stated that while he was outside he noticed a female sitting
on her patio of unit 35 who appeared to be holding a wifi jammer. He stated she noticed him
scanning took herself and the device inside and then suddenly his scanner began to show available
wifi. He then proceeded to hook up television and left.
Since that time I have continued to experience wifi issues. At times it will work a little then not at all.
I have attempted to contacted neighbor in #35 several times. I have knocked on her door on three
occasions and then left a card asking her to please contact me so we can discuss the situation.
Each time I knocked on your door the wifi would start to work but the neighbor would not answer.

I began to talk to nearby neighbors to discover at least three neighbors have begun experiencing this
same issue about three months ago. Those neighbors have been going through a similar process as
I did of trying to discover the resolution to their sudden wifi connection problems. We are all looking
for a resolution to this issue so we can utilize the services we are paying for.

_____________________________________________________________________________

Ticket: # 116813 - WiFi Interference

Date: 2/5/2015 1:58:13 PM
City/State/Zip: Gaithersburg, Maryland 20877
_____________________________________________________________________________

Description
I work for a company that provides wireless internet to hotels. We have a property in Gaithersburg
MD, Comfort Inn, that is having issues with wireless internet inside and also outside the building. I
have investigated further and the building next door is also seeing the same issue. I suspect a
transmission tower and many transmitters attached are causing this interference. I have also visited
a hotel on the other side of the tower and they are claiming to have the same issues with wifi and
their guests. I have even tried my wifi hotspot on my phone with the same result. I get lost packets
and time outs while accessing the internet with no visible loss of signal. This makes me believe there
is something saturating the 2.4ghz band.

_____________________________________________________________________________

Ticket: # 121219 - Charges to Tether Phone of LTE

Date: 2/9/2015 12:11:08 AM
City/State/Zip: Bend, Oregon 97701
_____________________________________________________________________________

Description
My wife and I recently had to upgrade our phones because one of them was damaged. We were
previously on an Unlimited Data plan from Verizon. In order to get discounted phones Verizon forced
us to give up our unlimited data plan. The new data plan they put us on is tiered. We only get 6GB
per month for the same price as our old plan. We specifically asked the representative if we could
tether our phones (use our phones as a wifi hotspot) using our plan and we were told that our plan
does not allow tethering. If we wanted to tether we were told that we would have to either pay an
additional fee (~$20) per line per month or upgrade to another plan that would cost another
$40/line/month. We reminded the representative that Verizon already paid a fine to for illegally
charging for tethering on tiered LTE data plans and they refused to help. I am shocked that this type
of anti-consumer treatment has been allowed to continue. We would switch to a better provider if
there was another one that offered service in the places we need it.

_____________________________________________________________________________

Ticket: # 123270 - Courtyard Marriott Silver Spring, MD Blocked Wifi

Date: 2/9/2015 9:16:06 PM
City/State/Zip: Atlanta, Georgia 30306
_____________________________________________________________________________

Description
In spite of having 4 bars on my Verizon MiFi I have been getting horrible download and upload
speeds all night. I switched over to the Courtyard's free service and download speed for a podcast
was 36 seconds compared to 15 minutes on my MiFi. Not OK.

_____________________________________________________________________________

Ticket: # 129014 - carrier (Sprint) blocking tethering on smart phone

Date: 2/12/2015 5:29:39 PM
City/State/Zip: Elgin, Illinois 60123
_____________________________________________________________________________

Description
I purchased a smart phone that has a tethering feature (WiFi hotspot), but SPRINT modified it and
wants to charge me to use this feature. I thought you pass some rule that carriers couldn't modify a
products features so that we have to pay for each feature that is in the phone after we already had to
purchase the phone.

_____________________________________________________________________________

Ticket: # 129619 - Verizon blocking wifi usage on prepaid phone that do not have
service any longer
Date: 2/13/2015 4:26:55 AM
City/State/Zip: Santa Monica, California 90405
_____________________________________________________________________________

Description
After 6 months, I've decided to leave Verizon and their prepaid phone service for another carrier. I
know Verizon will not unlock the prepaid phone for another 6 months (1 year total after buying it).
However, I wanted to use the pre-paid phone over my wifi network (not to call, but to access the
web). The Verizon phone blocked my web connection, and I had no internet service even though it
was connected through my wifi. I thought it was just how it was supposed to be, but I have an old
MetroPCS phone (that MetroPCS refuses to unlock because they cannot find my account...), and I
tried the prepaid MetroPCS phone's internet on my wifi network, and the internet access works
correctly. So, back to Verizon -- is Verizon allowed to block usage over a wifi network (again, not
using the Verizon wireless system, although the wifi is my FIOS service) for a prepaid phone that no
longer has a wireless plan?

_____________________________________________________________________________

Ticket: # 133230 - Verizon blocking usage of phone as wifi hotspot

Date: 2/16/2015 1:24:03 PM
City/State/Zip: Vancouver, Washington 98684
_____________________________________________________________________________

Description
In contravention to the FCC's recent ruling that Verizon not charge extra fees to enable hotspot
tethers on their phones, Verizon currently charges an extra $20/mo to enable this feature on an
iPhone6/+.

_____________________________________________________________________________

Ticket: # 136584 - Mobil Hot Spot Block

Date: 2/17/2015 5:55:45 PM
City/State/Zip: Missoula, Montana 59808
_____________________________________________________________________________

Description
Marriott Marquis in Washington DC - could not access my internet via my hot spot - it was being
blocked - the only way i had internet access was though paying the hotel for their service.

_____________________________________________________________________________

Ticket: # 137394 - Verizon Wireless blocking applications that compete with them.
Date: 2/18/2015 9:17:06 AM
City/State/Zip: Coraopolis, Pennsylvania 15108
_____________________________________________________________________________

Description
I have had Verizon wireless for many years. a couple of years ago, I purchased an app that allows a
WiFi hotspot. My latest phone with Android 4.4 blocks my app and reads the "Carrier has blocked
this" Only the Verizon WiFi app will work now. How can this be legal?

_____________________________________________________________________________

Ticket: # 144968 - Blocked communications, wifi jamming, hacked landlines, etc

Date: 2/23/2015 8:41:35 AM
City/State/Zip: Ny, New York 10003
_____________________________________________________________________________

Description
Hello,
There needs to be an investigation into the practices at 298 East 3 rd street, NY, NY,
10009, that continues to go unchecked. (b) (6)
conspire together. I
have been blocked from various basic services. My land line and internet, was repeatedly hacked
into and then intentionally shorted out by (b) (6)
. I was blocked from obtaining mail at my
residence, and my mail was stolen by (b) (6)
. My basic cable was terminated, and electricity has
been cut off from the basement. The Ibarra's have hacked my computers, via bluetooth, stalked via
gps , and utilize some wifi jamming mechanism on a nightly basis. There have been extenuating
circumstances, regarding the need to control and isolate communications of the tenants under the
corporation fraud of the building . There are other crimes involved here, that I believe your
department does not address. I was informed by neighborhood residents, that other people have
suffered, under these same practices here.

_____________________________________________________________________________

Ticket: # 147393 - Marriott Renaissance hotel Nashville wifi jamming

Date: 2/24/2015 12:01:35 PM
City/State/Zip: Suwanee, Georgia 30024
_____________________________________________________________________________

Description
Feb 24th 2015: marriott Renaissance hotel is interfering with non-hotel wifi devices and this is
preventing me and anyone else from using any wifi hotspot type of device

_____________________________________________________________________________

Ticket: # 153299 - WiFi Blocking at St Louis Hilton Airport

Date: 2/27/2015 10:16:47 AM
City/State/Zip: Brownsboro, Alabama 35741
_____________________________________________________________________________

Description
During a stay at above referenced hotel, my personal wifi hotspot SSID broadcast / connection was
actively jammed, apparently by the hotel. The only WiFi SSID displayed in the networks list was the
hotel wifi "HHONORS". This was true throughout the hotel. I tested it from my room, the lobby, and
the restaurant / bar. my Phone was working properly as I was able to connect to the Internet when
directly connected via USB. Leaving the laptop on and open and walking outside the hotel to the bus
stop on the sidewalk, my wifi showed up along with several others. Walking back into the hotel mine
and others disappeared. At one point I had an active wifi connection between my ipad and my iphone
upon arriving at the hotel and it continued to work until I turned off the ipad (about 90 minutes). When
trying to reconnect to the iphone hotspot, it did appear in the "remote hotspot" list but would not allow
a connection. Again, went outside, established a connection, then went back in the hotel and it
continued to work.

_____________________________________________________________________________

Ticket: # 157632 - Wifi jammer - Cyborg unplug

Date: 3/2/2015 4:24:40 PM
City/State/Zip: Knaresborough, Alabama 20850
_____________________________________________________________________________

Description
First, I appologise if this is the wrong place for this complaint Second - I am not a US national, so the zip code, Phone number and state are false. I am a UK
national, and my county is: North Yorkshire, and my Post code is: (b) (6)
, My phone number is
3.
(b) (6)
This device can send deauth packets therefore blocking wifi Which I believe is illegal in the US:
http://transition.fcc.gov/eb/jammerenforcement/jamfaq.pdf
They say it is FCC approved. I would like to know if this is true, and if so why?
If not I would be interested to know what can/will be done to stop in.
https://plugunplug.net/

_____________________________________________________________________________

Ticket: # 159684 - Comcast internet

Date: 3/3/2015 3:45:03 PM
City/State/Zip: Oakland, California 94608
_____________________________________________________________________________

Description
Comcast advertises speeds it cannot provide for even a fraction of the time the network is accessible.
Comcast used my power to sent out wifi internet to other Comcast customers via a Comcast branded
router, without my consent. When confronted, Comcast would not refund rental fees for the router.
The price of just broadband internet is MORE than the cost of cable + internet, this appears to be a
punitive incentive that Comcast has made to inflate their subscriber numbers.
The cost of broadband is insanely high. I pay more for internet access in 2015 for the same speeds I
had in 2005. Other countries enjoy free broadband.
Comcast is anti-competitive.

_____________________________________________________________________________

Ticket: # 160247 - Comcast Triple Play

Date: 3/3/2015 7:01:10 PM
City/State/Zip: Braselton, Georgia 30517
_____________________________________________________________________________

Description
The story is long so I will try to condense. We have been customers of Comcast for over a decade,
and besides the first 12 months, we have paid the current customer going rate for TV and internet. I
received a flyer in the mail for their triple play package for 149.99 per month with a 24 month contract
for the following:
"Over 260 digital channels
HBO and STARZ
HD DVR service included
Blast! download speeds up to 105 Mbps
Unlimited nationwide talk and text
Includes On Demand, Constant Guard protection, and FREE access to over 500,000 WiFi hotspots
nationwide"
Seemed like a good deal, but I am skeptical, so I called to talk ask questions about the upgrade. I had
1 cable box and 5 adapters at the time (adapters run 1.99 each/month). I was upgrading to 260
channels from 140. Twice I was told that all my 5 adapters would receive the new channels I was
paying for. I was also to get 1 box upgrade that provided HD and On Demand as well as all the new
channels. I was told I could purchase my own phone modem to go along with the cable modem and
router that I own (I refuse to pay extra fees monthly for Comcast equipment if it can be avoided), or
be charged 7.99/month for theirs. The sales person told me all this, I believe the conversation was
recorded on January 29, 2015, and free professional install was set up for Feb 9th. The installer
brought in a phone and cable modem/router to replace all our equipment. Later I found out it was
10/month, not 7.99. I had no new channels on 5 TV's, only the one with the new box. I called to
complain and after over an hour, a lady in billing agreed to provide me with 2 extra cable boxes
(usually 9.95/month) at the rate I had been paying for adapters (1.99/month), and we would return the
box they hooked up and buy our own ($189). I still would not get the extra channels on 3 TV's, but I
agreed to this compromise. It only gets worse after this. They charged me full price plus shipping on
the 2 new boxes. Plus, they sent two more boxes after that, that we promptly returned (not sure yet if
those shipping fees will show up on our bill.) Now they have sent a letter saying that there has been
an over-site in their billing department and all of our 1.99 adapters should actually be 2.99. That was
the last straw. We are close to the end of the 30 days where we can cancel our 2 year agreement, so
my husband called and said "get us out of the agreement!" They did, but now I have no idea what
they will charge us. We have 3 boxes because the lady told me I could have them for a discount, and
everyone after her says "no." We have ported our phone number that we've had for over 15 years to
them. Not to mention the $189 modem we bought, plus a couple of land line phones. I feel like other
service and sales providers can't get away with doing business like this, and cable companies
shouldn't either. You don't ever go buy a car and agree to pay $300/month and then the first bill
comes and it's actually $380/month, or they tell you after the papers are signed that it will be extra if
you want the steering wheel and the tires. That's absurd, and nobody would tolerate it. But, somehow
that is what Comcast is doing to us with our Cable, Internet and Phone. I hope you can do something
to help us. All I want is want is what I originally agreed to pay for, and as I stated before, I'm actually
willing to settle for less than that. I can compromise, but Comcast is making things worse at every
turn, and there is no way to even speak to the same person twice. So, if someone tells you that they

will do something for you, after you hang up the phone, it's like it never happened. The next person
knows nothing about it, and has no way to contact the person you spoke to previously. The customer
service there has to be pretty bad to get someone like me to file a complaint. I've never filed any kind
of complaint before, I just don't know how to get this situation resolved. I can provide more details,
dates and names if needed.
Thank you for your time,
(b) (6)

_____________________________________________________________________________

Ticket: # 168179 - Sprint won't let me see my usage on my WIFI Hotspot

Date: 3/9/2015 6:59:46 AM
City/State/Zip: Merrimack, New Hampshire 03054
_____________________________________________________________________________

Description
The only way I can check my usage is from my WIFI device but it states it's not accurate and you
have to log into Sprint's web site which I do. It always says it can't tell me and it's having a problem
that they are working on. BULLSHIT. They don't want you to see your actual usage so you go over
and pay

_____________________________________________________________________________

Ticket: # 170849 - internet

Date: 3/10/2015 12:20:32 PM
City/State/Zip: Mobile, Alabama 36608
_____________________________________________________________________________

Description
Xfinity internet in Mobile Alabama behaves like a virus on my phone. I have adjusted my phone to not
show Wi-Fi; bur xfinity internet service continues to access my phone making my phone internet not
accessible.

_____________________________________________________________________________

Ticket: # 171229 - Verizon blocks wifi tethering

Date: 3/10/2015 2:09:32 PM
City/State/Zip: Omaha, Nebraska 68137
_____________________________________________________________________________

Description
My iPhone 6 has the capability to share it's data connection with other devices. Verizon blocks this
capability unless I pay extra money on their Verizon Maxx plan. This is in violation of my right "to use
the device and application of [my] choice" in accordance with the rules and language of the FCC in
Verizon's purchase of the 700 mHz band for mobile data applications.

_____________________________________________________________________________

Ticket: # 177261 - Residential Internet Customers who do not rent Wireless Cable
Gateways from Comcast are blacklisted from WIFI hotspots evenif correct service tier
Date: 3/13/2015 8:15:55 AM
City/State/Zip: Westfield, Massachusetts 01085
_____________________________________________________________________________

Description
I've contacted Comcast about 15 times regarding this issue. Marcos Cartagena said that there is
some kind of issue in the "cable plant" with noise to my street, Hawks Circle. Marcos was pinging the
MAC of each and every cable modem in my neighborhood to see which WIFI Hotspot my Laptop's
wireless Ethernet was trying to connect to. Marcos claims that the tools on his phone are not working.
I did give Marcos the MAC addresses for my two ASUS laptops. However, I don't think he could find
them in the network even though I was connected at the time to the wireless hotspot (but couldn't log
in due to an invalid username or password glitch even after Marcos assigned me a new password). It
is important to note that Marcos was indeed able to log into my primary Comcast account from his
office at work on East Mountain Road in Westfield, MA. I asked Marcos whether that was due to the
fact that his Android phone's, iPhone's, or Laptop's MAC addresses were whitelisted or within a
whitelisted IP address range. He didn't believe so. ON 3/12/2015 OR AROUND THAT DATE, I
contacted Comcast's Executive Customer Relations at least three or so times concerning this matter.
Marcos Cartagena at the Westfield MA location is asking that my Comcast.net password not be
changed because he is going to troubleshoot some more. I can log into Comcast.net account fine
through a wired connection. But I still get the "service tier" error at times when I try to connect
wirelessly (yesterday). On 3/12/2015, I didn't even get to the "service tier error" page. All I got to was
the wifilogin.Comcast.net page wherein my username or password was found to be invalid. Marcos
claims that maybe somewhere there is a link between the IP system and the Comcast.net system that
is "not talking to each other" . Marcos states that my device is connected to the IP and is giving me an
IP address, but that it is not authenticating. Even worse is the fact that the tools on Marcos' phone
are not working. Marcos said that there are more questions than answers. Therefore, he will reach
out to "Tier 3". Marcos also suspects that I may be "blacklisted" from the Xfinity Wi-Fi Hotspots
because I am not renting a Wireless Gateway from Comcast. Marcos was apparently trying to turn on
the public hotspot features on my neighbors' wireless cable modems. It's also important to note that
at times when I can reach the "service tier" error page, an apparent MAC address that is unknown to
me sometimes makes an appearance in the URL bar. Marcos claims that it cannot happen. But it did.
Marcos suspects that it may have been the MAC address of the WIFI Hotspot that I was connected or
trying to connect to. Marcos also suggested that he could come down directly to me house, connect
his own wireless cable modem, create a WIFI Hotspot, and see if I could connect from there. I already
purchased my own Netgear - I think - C6300 or AC1750 wireless gateway. But there is a severe
firmware glitch with that model even though I am using the latest firmware. It has to do with some sort
of JavaScript error. So, I had to file complaints against Netgear. And somebody from Netgear will get
back to me. But altogether, that issue is an entirely different one. But what I will do in the meantime is
I will try to connect - while I am in my vehicle - to any of the hundreds of wireless hotspots in the City
of Westfield. UPDATE. AS OF THE LATE AFTERNOON ON 3/12/2015, I was able to connect to the
hotspots by Elm Street Butcher Block in Westfield, MA. But I couldn't connect by Pilgrim Candle in
Westfield, MA. Nobody has explained to me what went wrong. I am still waiting for a reply concerning
that matter. ONE RESOLUTION: Comcast must not ban residential customers, especially the ones

who do not rent wireless cable gateways from Comcast, from accessing the WIFI hot spots due to
erroneous "service tier" block pages.

_____________________________________________________________________________

Ticket: # 179825 - Verizon Wireless is blocking their smartphones from tethering and
WiFi hotspot, even for tiered data plans
Date: 3/14/2015 3:40:26 PM
City/State/Zip: San Diego, California 92122
_____________________________________________________________________________

Description
I have a tiered 2GB per month data plan and a HTC One M8 smartphone purchases 1 year ago
(latest software upgrade installed 03/12/2015). I am not and have never held an 'Unlimited' data plan.
When trying to use Android's built in USB tethering or WiFi Hotspot capabilities, or THIRD PARTY
apps that offer the same functionality, I am prompted with a message stating "Use of this service
requires a subscription to Mobile Hotspot or Mobile Broadband Connect. Please contact Customer
Service or dial *611 for assistance."

_____________________________________________________________________________

Ticket: # 184736 - US Cellular acknowledges they owe me money but will not send it
Date: 3/17/2015 3:39:42 PM
City/State/Zip: Comptche, California 95427
_____________________________________________________________________________

Description
My account has a credit. The wifi hotspot service was cancelled several months ago. To cancel
they insisted I pay a month ahead even though I was cancelling, saying I would get it back. I cannot
get it back even though each month they send me a bill with a credit of 147.23. I call and they
promise to send it. Ha ha. Can you help?

_____________________________________________________________________________

Ticket: # 193367 - access to wifi hotspot

Date: 3/22/2015 11:38:38 AM
City/State/Zip: Seattle, Washington 98122
_____________________________________________________________________________

Description
Following a powwer outage I was unable to connect to an Xfinity wifi hotspot. I kept receiving the
error message DHCP lookup failed.I pay for the ability to connect away from home using my laptop. I
made a total of 10 phone calls during the day. I was hung up on once and not called back, though
they had the number to call back. Twice I was transferred to the wifi hotspot tech specialists only to
stay on hold for 10 to 15 minutes then receive a dial tone and message that "Your call cannot be
completed as dialed." At one point I was told the issue was from the laptop, not Comcast. So I did
reset my laptop and powerwashed it. Basically going back to factory reset. The issue was never
resolved, and when I got home I had no problems accessing the wifi, and the wifi hotspot. I spend
time with my elderly mother in Auburn, WA and need to access Comcast's wifi hotspots to have any
internet connection.

_____________________________________________________________________________

Ticket: # 198209 - Complaint about Comcast involving multiple services (phone,

internet and TV) including issues with keeping what has long been my phone number.
Date: 3/24/2015 8:13:28 PM
City/State/Zip: Lodi, California 95240
_____________________________________________________________________________

Description
I called the FCC last Friday with questions about a few issues that have come up since I called
Comcast on Monday March 16, 2015.
I had called Comcast last week to establish service for phone and internet under my name and to
close out a still active Comcast account at the house where I live. That active account is for cable,
internet, and phone service. I had thought that my sister who just passed away last month and who
had the same name as my mom had taken the account over after my mother died last fall. After I
called Comcast last week, I learned that the account was still under my mom.
After I called Comcast again at the end of last week to, among other things, indicate that I wanted to
keep the phone number here the phone number for our family at this address since 1979 -- when I
established new service, the customer service from Comcast seemed to become less friendly.
It felt like Comcast was using my desire to keep the phone number to try to get me to accept
responsibility for the large remaining balance on the old account. Although that account was in my
moms name, my sister had been paying the bill for it and also making choices about services on it
since shortly after it was established. She had a good job and income before she became disabled at
the very end of her life. I on the other hand have long been disabled on a small fixed income and we
have just buried two family members. It would be a great hardship for me, and would have been a
great hardship for my mom were she still alive, to assume responsibility for the big balance on what
was really my deceased sisters Comcast account.
Other concerns came up too during my communications with Comcast last week. Some concerned
the new telephone/internet modem that Comcast sent here last fall that they said had to replace the
modem we had previously had. I mentioned some of those concerns in my call to the FCC last
Friday. After continued communication with Comcast since then more issues have since come up.
Hopefully if I get to Comcast today I will find that my continued communication with Comcast has
resolved some of them.
It was suggested to me on Friday that I file a complaint with the FCC mentioning all of my concerns
but mainly to ask for whatever help the FCC can provide to help me keep what has been, not just my
mothers, but my and other family members phone number for decades without having to take
responsibility for the account of my deceased family members.
I am finding that it is taking longer than I thought it would to put my complaint together given the
multiple issues, etc. I am writing this to let you know, before I get to the nearest Xfinity store today,
that I will continue to work on it and will get it to you when it is done.
I am filing this on behalf of my deceased mom and sister too to some extent.

_____________________________________________________________________________

Ticket: # 198572 - Blocked Internet Hotspots

Date: 3/25/2015 8:40:12 AM
City/State/Zip: Orlando, Florida 32837
_____________________________________________________________________________

Description
I was producing an event at the Gaylord Palms Resort and Convention Center in Kissimmee, Florida
last month. My client had rented several wifi hotspots from our company that did not work inside of
the actual convention center. They did work just outside of the convention center as well as inside
my hotel room. This forced my client to rent internet from the resort at $100/connection.

_____________________________________________________________________________

Ticket: # 204687 - Failure to provide service

Date: 3/27/2015 4:00:30 PM
City/State/Zip: Dayton, Ohio 45458
_____________________________________________________________________________

Description
I went into the Verizon Wireless store on or about 3/20/2015 because my Lumia Icon phone was not
functioning properly. Said device was still under warranty (received July, 2014). Verizon ordered a
refurbished replacement which I received on 3/23/2015. I spent well over two hours programming the
new device due to a program update and had to return to the store because it was provided without a
SIM card. The phone worked for about one day and then started displaying the same problems as the
original phone-would not ring, no audible notice of e-mails or texts, would not pair with the Bluetooth
system in my car, would not automatically link to WiFi hotspots, and would not download data on emails. I went back into the store on 3/27/2015 and told them I wanted a phone that worked. I was
passed around and ended up speaking to RJ Wanamaker whom I was told was store manager. I was
very frustrated having had service with Verizon since July 2013 and encountering constant problems.
I asked Mr. Wanamaker how much time was left on my contract and was told I had over a year left on
my original two year contract. Apparently, when I went into Verizon's Middletown store last year with a
phone that did not work, that they couldn't replace, they gave me a new phone and extended my
contract for another year WITHOUT TELLING ME. Fast forward to 3/27/2015-I told Mr. Wanamaker I
just wanted a phone that worked. He offered to give me a new phone, but only if I extended my
contract YET ANOTHER YEAR. This is nothing but a scam. Verizon cannot sell me a phone that will
last the length of my contract, then when I bring it in, I am given two choices: Someone else's broken
phone that has been "factory reconditioned and inspected" (no mention of being fixed), or extend my
contract and have the phone replaced with a new phone that probably will not last as long as the
contract. This way of doing business is not only dishonest, but reeks of a scam. Why are cellular
companies allowed to perpetrate this kind of dishonest service on hapless consumers? Cellular
companies are all dishonest and do business in the same furtive and deliberately misleading way.
What recourse do consumers have????

_____________________________________________________________________________

Ticket: # 205116 - Fraud by Metro PCS

Date: 3/27/2015 7:06:05 PM
City/State/Zip: Bklyn, New York 11217
_____________________________________________________________________________

Description
Metro PCS has issued two phone numbers under my name for one cell phone. CSR has stated this
fact. Requested rep to look up (b) (6)
and (b) (6)
. Rep stated both numbers have my
name, which is why I am experiencing so many problems. Metro PCS 523 Fulton Street Bklyn NY
must have established these on 03/13/2015.

_____________________________________________________________________________

Ticket: # 207118 - Charges

Date: 3/30/2015 9:47:46 AM
City/State/Zip: Mesa, Arizona 85275
_____________________________________________________________________________

Description
To: customersupport@verizon.com
cc: Tom.Wheeler@fcc.gov
FOIA@fcc.gov
customer.care@equifax.com
customersupport@experian.com
contactdesk@transunion.com
Good morning,
I hope this email does not fall on deaf ears as my certified letters and other communications are being
ignored. I am under the impression that after I sent a certified letter asking for validation of this debt
that the matter would be dropped but Verizon continues to attempt collections and I am routinely
denied for credit. This seems to be in direct violation of federal law.
I had a WiFi hotspot that I agreed to pay $50 per month for and after 90 days the bill exceeded $500
dollars. I have yet to receive any proof or validation that this was an authorized overage charge.
I feel that this matter should be dropped and removed from my credit history. Verizon intentionally
does not have emails that work and will only communicate by phone which I do not have time for. I
will send this email to all their contacts regionally and nationally from their website contact form.
Social security number will be provided on request. My credit report is under:
(b) (6)

Mesa, AZ 85275
(b) (6)

In kind regards,
(b) (6)

Director of National Accounts

All American Waste Services, Inc.
Office: 1-877-279-5725
Fax: 480-396-6979
Mobile: 480-492-7042
www.aawsi.com

_____________________________________________________________________________

Ticket: # 211314 - Wifi interference

Date: 4/1/2015 6:50:01 AM
City/State/Zip: Lake Worth, Florida 33467
_____________________________________________________________________________

Description
I am very certain that my neighbor is interfering or jamming my wifi signal. This began in October of
2013. I have had AT&T come out and they changed routers multiple times. They tell me they don't
have the equipment to detect interference. I notice when the neighbor goes away for a few days on a
business trip my wifi works perfectly. When he comes home the wifi stops working. He works for HP
computers from home so I assume he knows what he is doing. He denies knowing anything about wifi
jammers. The community HOA won't get involved and I was told the local police department will not
get involved. They all say to call the FCC. You guys are my only hope at this point.

_____________________________________________________________________________

Ticket: # 215533 - AT&T No Wifi/Told to Leave Store, No Head Covering

Date: 4/2/2015 8:45:24 PM
City/State/Zip: Philadelphia, Pennsylvania 19101
_____________________________________________________________________________

Description
I began a contract with AT&T in April 2014 for cellular service on two phones. AT&T claims to offer
AT&T wifi, but I have not been able to connect to this AT&T wifi server, since I obained service.
Instead, I have to use my data plan to connect when I am outside or in a subway/train station. Which
is odd considering that AT&T had a subway station renamed in their honor, after wiring the entire
subway station in Philadelphia, PA.
I reached out to the CEO of AT&T with no response, then I called the President's Office where a rude
and kurt Marquez Brown went on the defense, so I ended the call. I stopped into the AT&T corporate
store today, Saturday, March 28, 2015, located at 33 S 16th St., Philadelphia, PA 19102, T:
215.557.6866, around 5:20 PM, EST, to check out the new Blackberry Passport when I was
approached by an employee named Crystal F, a Black female approximately 5'-2" with a mushroom
hairstyle. She asked me if I needed help and I responded, no. Immediately, standing next to me, she
tells me that she was going to ask me to remove my hood for security purposes and if I did not, the
security guard will make me remove it. Not only did I take offense to her, I asked to see this policy in
writing, what her name is and I wanted to speak to the manager. I walked right past the guard when I
entered the store and at no point in time did he approach me to tell me to remove my hood. My coat
has a hood, it was a gusty 35 degrees outside and I will be following up with the US Justice
Department, local agencies and a local consumer news reporter, who happens to be a personal
friend to make sure this does not happen to anyone else walking into that store. A copy of this "No
Hoods/Hoodie Policy" was never produced, nor is it clearly posted on the front door in plain site.
Maybe she thought that she was speaking to an ignorant individual who does not know the law or
know their civil rights. Crystal represents the AT&T brand and to say her conduct was IGNORANT is
an understatement. At no point in time did anyone offer me an apology for the blatant mistreatment
and disrespect I encountered.
Crystal F. ran and hid in the back, then she sent out a bespeckled Black male with two cornrowed
braids who did not identify himself. I asked him for his name and if he was the manager. He told me
his name is Brandon and he's the assistant manager. I asked to speak with the store manager,
whom he said was not in, but told me his name is Andrew. I then asked Brandon for a business card,
which he provided. He told me that Crystal asked him to speak with me because I was upset. I
asked him if she told him what she said to me, he said no.
AT&T has trained their employees to profile certain customers and it needs to stop. I am yet to locate
a copy of this no head covering on their website. Mr Brown wanted to know if I was an AT&T
customer regarding the store incident and I asked him, what difference does it make and why did it
occur? As if it is okay to refuse entry or tell a customer to leave a business, because they are not a
customer.

_____________________________________________________________________________

Ticket: # 224695 - 04/07/15 ATT started blocking Wifi access for DVD players
Date: 4/8/2015 3:11:49 PM
City/State/Zip: Roswell, Georgia 30075
_____________________________________________________________________________

Description
Yesterday I tried watching Netflix on my television through the DVD player and 'error showed could
not connect to the internet'. After trouble shooting through DVD player, information stated, Internet is
working, but player cannot connect to internet, call your internet provider. I have been using my dvd
players for internet access for years. Without notice this has been arbitrarily changed. The download
speeds are throttled and well as upload. As soon as a speed test is run, the download is faster,
almost full speed paid for, but upload is at best of what is paid for. Like paying for a car, but only
getting parts of it.

_____________________________________________________________________________

Ticket: # 228220 - Wifi/phone blocker being used and disrupting my business

Date: 4/10/2015 9:25:06 AM
City/State/Zip: Coatesville, Pennsylvania 19320
_____________________________________________________________________________

Description
A brief description of what the company I work for does: We travel to many colleges/university at the
end of each semester to purchase textbook from students, using a web based program that was
developed by the owner. This past Dec 2014 while conducting a buy at the Univ of Pitt a buyer of
ours ran into a critical issue , there was a from a local bookstore who was using a jamming device to
limit our access to the internet and phone service thus making our book buying program useless
costing the company over tens of thousands of dollars. I will be buying books at Pitt starting 04/205/1..I know the name of the bookstore that the buyer who was using the jamming device represents
and from my initial investigation it was one of the owners. Please feel free to call me directly with any
questions and I'll be more than happy to delve into this topic with you. Please act on this ASAP, the
book buying season is very short at Pitt and I stand to lose over 45K if this continues to happen, its
simply not right he's blocking wifi, phone connections solely for his own monetary gain
(b) (6)

_____________________________________________________________________________

Ticket: # 230171 - Blocking wifi- Mandalay Bay convention ctr Las Vegas
Date: 4/10/2015 9:58:18 PM
City/State/Zip: Chicago, Illinois 60618
_____________________________________________________________________________

Description
The Mandalay Bay convention ctr Las Vegas is blocking data signals and preventing usage of wifi
hotspots in order to sell very expensive data connections to exhibitors.

_____________________________________________________________________________

Ticket: # 230834 - Possible WiFi Jamming

Date: 4/11/2015 5:31:42 PM
City/State/Zip: Alameda, California 94501
_____________________________________________________________________________

Description
Good Afternoon,
Approximately one week ago, the Wifi signal in my apartment stopped working. After several hours
on the phone with customer support, AT&T sent a technician to my apartment to diagnose the
problem. After trying three different routers, trying different phone jacks and locations, using a WiFi
extender, and trying to create a WiFi hotspot using the technician's phone, as well as attempting to
connect from six different devices, AT&T concluded that the loss of WiFi functionality is likely due to
someone in the vicinity using a jamming or interference device, and they recommended contacting
the FCC.
To further describe the problem, sometimes the network will appear on the list of available networks,
but will the disappear. If it lets us connect (and it won't always), it "saves" the network, but will not
connect, or it will connect and then drop signal within seconds; the network is often listed as "out of
range," or, as previously stated, it does not appear at all. Until approximately one week ago, I had not
experienced any issues during the three years that I have been an AT&T customer. Also of note, I
can connect without any problems if I connect directly to the router using an Ethernet cable.
Again, on-scene AT&T technicians advised a possible jamming device nearby, and recommended
contacting the FCC.
Thank you in advance for your assistance.
Very Respectfully,
(b) (6)

_____________________________________________________________________________

Ticket: # 241519 - WiFi blocking or jamming at hotel

Date: 4/17/2015 12:41:36 PM
City/State/Zip: Fort Lauderdale, Florida 33359
_____________________________________________________________________________

Description
I'm producing an event at Marriott Biscayne Bay hotel in Miami, Florida, and I highly suspect that this
hotel is using wide band wireless interference such as jamming out scrambling. Many of my
technicians are experiencing disruptions on their phones with various carriers, and our A/V equipment
and production WiFi equipment is unusable.

_____________________________________________________________________________

Ticket: # 242646 - Re: AT&Ts Office of the President communication

Date: 4/18/2015 2:34:55 AM
City/State/Zip: ,
Company Complaining About: Other
_____________________________________________________________________________

Description
I received this message from Ms Bratton with AT&T. I am totally offended by AT&T and want no
further business association with them. Initially in a conversation she stated that AT&T had no such
discriminatory policy involving head coverings. Now she claims that that particular location is
accusing individuals with head coverings of stealing their display phones, when those phones have
security alarms. Sounds like an inside job to me. Blame the customers for cell phones that their
workers are stealing.
AT&T claims to have the stronger signal over their competition, Verizion, 4G & 4G LTE. A LIE. In my
social experiment, I discovered none of the locations AT&T claimed were Wifi Hotspots, they are
not. All you see is network not available or network out of range. As it turns out, AT&T is not
providing free Wifi connections to their subscribers. In Philadelphia, AT&T stores are either blocking
the WiFi signal, turning it off, as admitted by Ms Bratton and/or it is so weak it does not register as a
listed network. False advertising. Xfinity knocks the AT&T signal right off the network. For 1 year
and 1 month, I have not been able to connect to any AT&T Wifi network in my city. By not providing
the Wifi feature, AT&T customers are left to run up their data plan. Olivia Drake

On Friday, April 17, 2015 12:26 PM, "

(b) (6)

wrote:

#yiv7681464779 #yiv7681464779 -- _filtered #yiv7681464779 {font-family:Helvetica;panose-1:2 0 5

6 0 0 0 2 0 4;} _filtered #yiv7681464779 {font-family:Helvetica;panose-1:2 0 5 6 0 0 0 2 0 4;} _filtered
#yiv7681464779 {font-family:Calibri;panose-1:2 15 5 2 2 2 4 3 2 4;} _filtered #yiv7681464779 {fontfamily:Tahoma;panose-1:2 11 6 4 3 5 4 4 2 4;} _filtered #yiv7681464779 {panose-1:2 5 6 4 5 5 5 2 2
4;}#yiv7681464779 #yiv7681464779 p.yiv7681464779MsoNormal, #yiv7681464779
li.yiv7681464779MsoNormal, #yiv7681464779 div.yiv7681464779MsoNormal {margin:0in;marginbottom:.0001pt;font-size:12.0pt;}#yiv7681464779 h4 {margin-right:0in;margin-left:0in;fontsize:12.0pt;}#yiv7681464779 a:link, #yiv7681464779 span.yiv7681464779MsoHyperlink
{color:blue;text-decoration:underline;}#yiv7681464779 a:visited, #yiv7681464779
span.yiv7681464779MsoHyperlinkFollowed {color:purple;text-decoration:underline;}#yiv7681464779
p.yiv7681464779MsoAcetate, #yiv7681464779 li.yiv7681464779MsoAcetate, #yiv7681464779
div.yiv7681464779MsoAcetate {margin:0in;margin-bottom:.0001pt;font-size:8.0pt;}#yiv7681464779
span.yiv7681464779Heading4Char {color:#4F81BD;font-weight:bold;font-style:italic;}#yiv7681464779
p.yiv7681464779msonormal, #yiv7681464779 li.yiv7681464779msonormal, #yiv7681464779
div.yiv7681464779msonormal {margin-right:0in;margin-left:0in;font-size:12.0pt;}#yiv7681464779
p.yiv7681464779msoacetate, #yiv7681464779 li.yiv7681464779msoacetate, #yiv7681464779
div.yiv7681464779msoacetate {margin-right:0in;margin-left:0in;font-size:12.0pt;}#yiv7681464779
p.yiv7681464779msochpdefault, #yiv7681464779 li.yiv7681464779msochpdefault, #yiv7681464779
div.yiv7681464779msochpdefault {margin-right:0in;margin-left:0in;font-size:12.0pt;}#yiv7681464779
span.yiv7681464779msohyperlink {}#yiv7681464779 span.yiv7681464779msohyperlinkfollowed

{}#yiv7681464779 span.yiv7681464779emailstyle19 {}#yiv7681464779

span.yiv7681464779emailstyle20 {}#yiv7681464779 span.yiv7681464779emailstyle21
{}#yiv7681464779 span.yiv7681464779emailstyle23 {}#yiv7681464779
span.yiv7681464779heading4char {}#yiv7681464779 p.yiv7681464779msonormal1, #yiv7681464779
li.yiv7681464779msonormal1, #yiv7681464779 div.yiv7681464779msonormal1 {margin:0in;marginbottom:.0001pt;font-size:12.0pt;}#yiv7681464779 span.yiv7681464779msohyperlink1 {color:blue;textdecoration:underline;}#yiv7681464779 span.yiv7681464779msohyperlinkfollowed1 {color:purple;textdecoration:underline;}#yiv7681464779 p.yiv7681464779msoacetate1, #yiv7681464779
li.yiv7681464779msoacetate1, #yiv7681464779 div.yiv7681464779msoacetate1 {margin:0in;marginbottom:.0001pt;font-size:8.0pt;}#yiv7681464779 span.yiv7681464779emailstyle191
{color:#1F497D;}#yiv7681464779 span.yiv7681464779emailstyle201
{color:#1F497D;}#yiv7681464779 span.yiv7681464779emailstyle211
{color:#1F497D;}#yiv7681464779 span.yiv7681464779emailstyle231
{color:#1F497D;}#yiv7681464779 span.yiv7681464779heading4char1 {color:#333333;fontweight:bold;}#yiv7681464779 p.yiv7681464779msochpdefault1, #yiv7681464779
li.yiv7681464779msochpdefault1, #yiv7681464779 div.yiv7681464779msochpdefault1 {marginright:0in;margin-left:0in;font-size:10.0pt;}#yiv7681464779 span.yiv7681464779BalloonTextChar
{}#yiv7681464779 span.yiv7681464779EmailStyle43 {color:#1F497D;}#yiv7681464779
.yiv7681464779MsoChpDefault {font-size:10.0pt;} _filtered #yiv7681464779 {margin:1.0in 1.0in 1.0in
1.0in;}#yiv7681464779 div.yiv7681464779WordSection1 {}#yiv7681464779 Ms. Drake Thank you
for the information you provided, Im glad to know that you were able to connect to the wifi. I have
shared your information with our technical group. The issue is not with the devices but with the places
you are attempting to connect. Even though AT&T provided WiFi in an area it can be blocked by the
establishment or another provider if that providers signal is stronger, such asMarriott who offers
Xfinity wifi to their guests; therefore it is the main wifi offered, the AT&T wifi would then be the weaker
system in that place of business. You need to speak to the establishment to see who they offer and
because many places block the wifi even though the wifi is free, you must still get the passcode to be
able to use it. If there is an issue with wifi at an establishment, it is up to the establishment to contact
AT&T to have it resolved. The Wireless system in Philadelphia is functioning as intended at this
time. AT&Ts values our customers and strives to insure that they are treated with respect, by
providing friendly, courteous, knowledgeable and prompt service at all touch points. I have provided
feedback on the persons named in your complaint. AT&T does seek and are driven by our customers
feedback, and we thank you for taking the time to provide us with the information regarding your
experience on the No Hoods/Hoodie Policy. I have been advised that the store in question has
issues with devices missing from the displays, therefore they are requesting that customers remove
hoods for security reasons. I have also provided feedback on this and requested a warning be placed
at the door so that the public is aware of it before interning the store. Let me know how else I may
assist you with the information that you provided to the Federal Communications
Commission. Regards Rebecca Bratton AT&T Office of the President Notice: This email and any
files transmitted with it are the property of AT&T Inc. and/or its affiliates, are confidential, and are
intended solely for the use of the individual or entity to whom this e-mail is addressed. If you are not
one of the named recipient(s) or otherwise have reason to believe that you have received this
message in error, please notify the sender at 1 916 979 7432 and delete this message immediately
from your computer. Any other use, retention, dissemination, forwarding, printing, or copying of this
e-mail is strictly prohibited.
From: (b) (6)
]
Sent: Thursday, April 16, 2015 10:16 AM
To: (b) (6)

Subject: Re: AT&Ts Office of the President communication Ms Bratton, I did my social
experiment yesterday, April 15, 2015. I was able to connect to ATT wifi outside of the AT&T store
located at 33 S 16th Street, but when I walked a few doors north to the Starbucks, initially the
Blackberry was able to connect to the wifi there, then it timed out, while the LG phone was not able to
connect. Then I went into town 11th & Market, the Marriott and I got a list of wifi's, but Xfinity kept
overriding AT&T's wifi, but I was not able to connect to the Xfinity as I am not a customer or the AT&T
wifi. I did a screen shot of the wifi's I was offered instead of AT&T. Thank you. (b) (6)
On
Tuesday, April 14, 2015 2:05 PM, (b) (6)
> wrote: Ms Bratton, I spoke to
you for quite sometime yesterday, when you stated you would do some research on the individuals
involved in theno head covering (Crystal F, Brandon and Andrew) incident at your 33 S 16th Street
store in Philadelphia, PA and why I am not able to access Wifi in my city. The link that you sent me,
is the site I used to locate Wifi in Philadelphia, when I noticed the problem and I was not able to
access the Wifi service. I may not be able to get into town today, but I will a location on that list to
see if anything has changed. When you contacted me before 5 PM EST yesterday, you said that
you were being called to go somewhere else and you would contact me early today. It is now 2:03
PM EST and I have not heard from you today. Thank you. (b) (6)
On Monday, April 13,
2015 4:30 PM, "BRATTON, REBECCA R" <rk2449@att.com> wrote:
(b) (6)

I found that if you go to the following websitehttp://www.att.com/maps/wifi.html on your computer

orattwifi.know-where.com on your device, and put in a zip code, it will provided you with the AT&T WiFi Hot Spot locations in that area. I put in your mailing zip code and came up with the following. When
you looked, is this what you found?
Once in the location you should be able to turn on the Wifi, select the name of the location you are in
and use the service. I would like to know if this is what happens when you try, so I can provide
feedback, or troubleshooting for the device.
Regards
Rebecca Bratton AT&T Office of the President Notice: This email and any files transmitted with it
are the property of AT&T Inc. and/or its affiliates, are confidential, and are intended solely for the use
of the individual or entity to whom this e-mail is addressed. If you are not one of the named
recipient(s) or otherwise have reason to believe that you have received this message in error, please
notify the sender at 1 916 979 7432 and delete this message immediately from your computer. Any
other use, retention, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited.

From: BRATTON, REBECCA R

Sent: Monday, April 13, 2015 10:55 AM
To:
Subject: FW: AT&Ts Office of the President communication (b) (6)
I apologize that you
have not received the calls I made to the numbers provided. I do want to assist you and would like to
see how to best do that. I received two cases under your name the first did not provide me with
enough information to bring up an account. I had spoken to a lady on April 7, 2015, who requested
that I call between 11am and 2pm PST, which I did on April 8, 2015. The case received from the
Federal Communications Commission, on April 10, 2015, provided a contact number that once
answered was found to be incorrect. I apologize for any inconvenience this may have caused. Your

new case number is CM20150410_101703287 Regards Rebecca Bratton AT&T Office of the
President Notice: This email and any files transmitted with it are the property of AT&T Inc. and/or its
affiliates, are confidential, and are intended solely for the use of the individual or entity to whom this
e-mail is addressed. If you are not one of the named recipient(s) or otherwise have reason to believe
that you have received this message in error, please notify the sender at 1 916 979 7432 and delete
this message immediately from your computer. Any other use, retention, dissemination, forwarding,
printing, or copying of this e-mail is strictly prohibited. From: BRATTON, REBECCA R
Sent: Monday, April 13, 2015 10:41 AM
To: BRATTON, REBECCA R
Subject: FW: '-Case ID 31082195-' Regarding your AT&T concern (KMM64905918V77803L0KM) I
am the Specialist assigned to the concerns, provided on your behalf by the Federal Communications
Commission. I am attempting to reach you to discuss this further. If you would like to discuss your
concerns, please contact me at (916) 979-7432. My office hours are 8:00 AM and 4:00 PM Pacific
Standard Time, Monday through Friday. Thank you for bringing your concerns to the attention of
AT&T. Regards Rebecca Bratton AT&T Office of the President Notice: This email and any files
transmitted with it are the property of AT&T Inc. and/or its affiliates, are confidential, and are intended
solely for the use of the individual or entity to whom this e-mail is addressed. If you are not one of the
named recipient(s) or otherwise have reason to believe that you have received this message in error,
please notify the sender at 1 916 979 7432 and delete this message immediately from your
computer. Any other use, retention, dissemination, forwarding, printing, or copying of this e-mail is
strictly prohibited.
From: (b) (6)
]
Sent: Friday, April 10, 2015 2:27 PM
To: Kana Return Email; BRATTON, REBECCA R
Subject: Re: '-Case ID 31082195-' Regarding your AT&T concern (KMM64905918V77803L0KM) To
Whom This Is Concerned & Rebecca Bratton, I have left 4 messages, which I recorded, in total and
made 6 calls. I have not received a response from Rebecca Bratton, even though I left 2 messages
earlier today. Let me guess, you sent this email but did not check your voice messages? I will
contact the FCC regarding this matter. Olivia Drake On Friday, April 10, 2015 1:45 PM, Kana
Return Email <kanareturnemail@amcustomercare.att-mail.com> wrote: Please refer to Clarify case
number CM20150410_101703287 My name is Rebecca Bratton and I work within the Office of the
President for AT&T. Our job is to resolve issues on behalf of senior leadership for the company. I will
be your point of contact on this issue through resolution. To ensure that I have a full understanding of
your requested resolution, I will be trying to reach out to you over the next few days. If you prefer, you
can call me directly at 916.979.7432 or email me at rk2449@att.com. This was sent on behalf of
Rebecca Bratton by the Office of the President intake team. Please do not respond to this email but
email the specialist at rk2449@att.com.

_____________________________________________________________________________

Ticket: # 256283 - Inexplicable Disconnection & Subsequent Mishandling

Date: 4/24/2015 6:01:10 PM
City/State/Zip: Washington, District Of Columbia 20001
_____________________________________________________________________________

Description
I have been a Comcast customer since 2011. A couple of days ago Comcast inexplicably
disconnected my internet services. When I contacted customer support, I was initially transferred
between multiple departments. Finally, one representative told me that there was service outage in
my area, that technicians were working on the problem, and that I would be re-connected at 7:30pm
that evening. This did not happen.
Concerned because I had several papers due and needed the internet for research purposes, I
contacted Comcast's customer services a second time. This time was told that my account had been
deactivated and that in order to reactivate it, I would need to purchase wifi services ($39.99) and a
self-installation kit ($9.95). I was told that I could either travel to a local service center or wait 3-5
business days for a kit to be mailed. I chose to wait for the kit to be mailed because I did not have
time to travel to the service center.
Because I needed internet service to complete work for school, I ended up using my cellular hotspot
for several days while waiting for the self-installation kit . Charges for the additional data totaled
nearly $100.
When I finally received the self-installation kit, I opened it to find two coaxial cables, a bag of cable
tacks, and a splitter. Although I had been told that the kit would contain an activation code, there was
no such code in the kit. I did not know what to do with the items I did receive so, once again, I
contacted Comcast's customer support.
The first representative I spoke with was unable to help me and told me that my account was in
"inactive mode." He then transferred me to another department.
The second Comcast representative I spoke with was also unable to help but told me that he had
"escalated my issue to upper management." He then transferred me to another department.
Finally, the third representative I spoke with was able to reconnect my internet. At no point were any
of the items in the self-installation kit used.
Worst of all, no one bothered to mention that Comcast might have a wifi hotspot in my area that I
could use while I was waiting to be reconnected. I only found out that this option was available after a
friend mentioned it while I was chatting with the Comcast representative who was finally able to
reconnect me. Obviously, by that time this was a moot point.
This entire process was exhausting and completely uncoordinated. Each representative asked me to
list the same information and apparently none kept a record of the issue because I also had to repeat
my problem each time.

At no point was I given an explanation for why my service had been disconnected. Frankly,
Comcast's incompetence and total lack of concern for customers is nothing short of appalling.

_____________________________________________________________________________

Ticket: # 257828 - Cellphone and wifi jamming, Caller id spoofing

Date: 4/26/2015 3:39:16 PM
City/State/Zip: Port Saint Lucie, Florida 34984
_____________________________________________________________________________

Description
For awhile now I have been unable to use my own wifi connection as well as numerous issues with
my cellphone. I recently spoke to T-Mobile about My cellphone number showing up on caller ids as
before and now shows the name (b) (6)
. My cellphone signal is usually -120
(b) (6)
db, and as T-Mobile sent out engineers to the towers to check my connection all they could say to me
was it showed my signal was degraded and poor. Because of how long I've had very bad issues I was
told to use a type of radio direction finding on my phone to see where my signal was going and it
seems specific coordinates of 27.26898 -80.33324, 27.24282 -80.34417, 27.25047 -80.33984,
27.27139 -80.33608, 27.26628 -80.35823, 27.26686 -80.34974, 27.21406 -80.33111, 30.60934 93.2745, and some others that were not licenced areas but I went too most of these areas and
noticed modified satellite dishes aimed downwards with the feed horns changed as well as directional
antennas, RVs, and boats with radar on them. my wifi is having 85% packet loss, download and
upload fails, no internet connection as it kicks me off both data and wifi. I have done every trouble
shooting but unable to solve these issues at all. I believe the enforcement bureau needs to
investigate this matter as I have all data and pictures of their wifi and\or cellphone boosters they have
on their property. Thank you but please I am very sick of these jams not allowing me to use my
services. I will also get together my information and send that separately.

_____________________________________________________________________________

Ticket: # 265729 - Students using neighborhood wifi networks to bypass CIPA

protections
Date: 4/30/2015 7:00:36 AM
City/State/Zip: Baltimore, Maryland 21213
_____________________________________________________________________________

Description
Students are using open wireless networks in the vicinity of the school to bypass CIPA content and
spam filtering implemented by the school. Internet providers have enabled wifi hotspots on the
modems effectively blanketing the neighborhood with open networks. These wireless networks
intrude upon the school campus. Comcast, Cox Cable and Time Warner Cable all provide open
networks in the neighborhood.

_____________________________________________________________________________

Ticket: # 277498 - comcast Wifi hotspots

Date: 5/6/2015 11:17:52 PM
City/State/Zip: Bountiful, Utah 84010
_____________________________________________________________________________

Description
Comcasts xfinity WiFi hotspots do not allow me to use my mobile phone how I want to. Every few
seconds the phone tries to connect with one of their hotspots which doesn't allow me to do my work
or business on my own cell phone. Despite the fact that I have denied Xfinity multiple times doesn't
seem to stop them from forcing my phone to use their hotspots.

_____________________________________________________________________________

Ticket: # 286966 - Illegal interference with competitors wifi network

Date: 5/13/2015 12:12:04 AM
City/State/Zip: Minneapolis, Minnesota 55411
_____________________________________________________________________________

Description
Recently we have noticed new xfinity wifi hotspots picked up by our home computers. At the same
time our internet service (which is wifi provided by USI wireless, the only legitimate competitor in our
area) suddenly got much worse to the point that it is often unusable. After talking with USI on the
phone and running our own diagnostics we discovered that the reason our internet was suddenly very
bad is because comcast has put their new hotspots on the same frequency (channel 1) as the USI
wireless which has been setup like this for many years. As USI is citywide wireless that needs to be
all on the same channel we can't do anything to fix this problem that comcast has created. There is a
reason we chose not to be comcast customers. It was an awful experience and now by ruining our
only other option that have made themselves an illegal monopoly in our neighborhood. We expect
that this issue will be dealt with. Both my husband and I depend on having home internet for our
work and right now that it impossible.

_____________________________________________________________________________

Ticket: # 290352 - NG Research/DOJ/FBI Aircraft Deliberately Jamming WIFI For No

Good Reason In Multiple States
Date: 5/14/2015 2:56:42 PM
City/State/Zip: , Los Angeles, California 90069
_____________________________________________________________________________

Description
It has come to my attention that we are unduly unnecessary unwarrantedly being harassed by bad
and rogue employees (pilots) from both the DOJ and FBI. The agents are acting on FBI created
vendetta to inspire misery to normal abiding citizens. The harassment by pilots and agents employed
by DOJ and FBI has gotten so bad that local police and 911 and FAA has been called on DOJ and
FBI officials, because of dangerous activity coming from DOJ/FBI pilots and aircrafts. Additionally,
there appears to be DOJ/FBI agents/pilots who have discussed and designed schemes amongst
other types of nefariousness to bring harm towards. innocent civilians. And that is in addition to such
DOJ/FBI agents grossly and severely violating civil rights of American citizens.
NG Research/FBI/DOJ are jamming laptop and desktop WIFI connections in additions to other issues
caused by NG Research/FBI towards mobile phones.
Independent research: Shows that the issues with WIFI are not stemming from laptop connectivity,
but from NG Research/FBI/DOJ aircraft. There has been another laptop for itunes use which stop
working under nefarious standards.
More recently, our router internet WIFI connection at multiple locations has been jammed, in addition
to other weird activities on our phone. We often search google for symptoms and solutions of the
aerial and aircraft side effects of being constantly harassed by DOJ/FBI. We have counted 20 - 30
aircrafts in/around our building and noted that some aircrafts are rotating shifts and spending.
Between cities San Jose, CA, Los Angeles, CA and Las Vegas, NV - our internet connection to WIFI
for health search to symptoms and daily resources has been jammed.
A sample of several dates, show:
4/27/15 - San Jose, CA - Business office - WIFI Internet Jammed by DOJ/FBI aircraft
4/29/15 - Wastonville, CA - For Business Travel - WIFI Internet Jammed by DOJ/FBI aircraft
4/30/15 - Hollywood, CA - For Conference - WIFI Internet Jammed by DOJ/FBI aircraft
5/11/15 - Las Vegas, NV - For Wedding - WIFI Internet Jammed by DOJ/FBI aircraft
The DOJ/FBI aircraft have maintained a line of sight from aircraft into buildings and appear to also be
able to move and haphazardly cursor abnormally computer application from aircraft. we have
captured applications and cursor moving haphazardly after noteing the aircrafts are outside.
In addition to ghosting issues caused by the FBI aircraft. One of our computer weirdly stopped
working and the technicians has tried 3 times to fix it to no resolve. We and/or machines are not
involved in illicit things, besides what appears to onset of mood changes directly caused by FBI
aircraft. Since FBI aircrafts are directly able to disable internet access on the 10th floor of building

from an aircraft...what other sadistic behavior can the FBI do while FBI is attempting to hide in
aircrafts.
In addition to health side effects. Aircraft flying visible with line of sight and FLIR towards hardware
and also causing phone related issues in addition to GPS, weird texts, etc.
We have been forced to find alternative, more expensive ways to access internet.
We need the FCC to stop/prevent/stop the DOJ/FBI and rogue aircrafts from jamming our WIFI
internet and WIFI internt of various people.. In addition to
very very very very weird and disturbing things the DOJ/FBI are doing and insinuating in/around
internet access, phone and phones/etc
Thanks
(b) (6)

_____________________________________________________________________________

Ticket: # 294082 - request for investigation

Date: 5/17/2015 3:55:35 PM
City/State/Zip: Port Saint Lucie, Florida 34984
_____________________________________________________________________________

Description
I have been having many issues with my cell phone service for too long I do have a ticket number
already (134513) on may 13 2015 at around 4:30 pm I talked with T-Mobile about using radio
direction finding technique on my cell phone with Kaibits software Network signal info pro for the
mobile signal tracker to see if anyone was causing interference to my connection and found multiple
bearings that I checked with T-Mobile about and the bearings were not to the right areas so they
transferred me over to the FCC and I spoke with a woman about these bearings and how I went to
these areas and noticed multiple antennas, RVs, Boats and some violations of electrical codes she
explained to take pictures of these antennas with my mobile tracking bearings and make this report
with them. I have had many issues such as jamming, not able to make calls, not receiving calls, calls
going straight to voicemail, services interrupted, Job applications get disconnected which very
important, Sim card issues, signal strength is extremely poor, garbled talk in background during calls,
network connection gets disconnected during important times, and others. I have done every possible
trouble shooting such as changed sim cards many times, changed numbers, changed phones,
changed passwords, did master resets and lost much data, had phone run diagnostics, made sure
phones are clean from malware, spyware, and viruses, calibrate the cellphone sensors constantly as
well as calibrate it with a figure 8 movement, leave wifi off, made sure software is up to date, and
finally after research and talking with the AARRL members in my area since I am taking my
technician class license exam at the end of the month, I was told to find the source of interference to
a device I should track my cell phone signal to see if it is going to the wrong place and it is, I have a
htc one m8 and have had 4 different ones to make sure it wasn't the phone so I was able to get the
bearings of the interference and will attach the files of those along with pictures of the areas. I also
noticed two licensed ham radio operators in two areas of 3271 SE Quay st and 3019 SE Galt circle
both in Port Saint Lucie Florida and less then a mile away from me as well as electricians and marine
techs who are all friends and may I say scum. I have also been victim to crimes of vandalism with
phrases "we got your phone come and get it" "U got Hacked" keyed into my vehicles as well as verbal
threats, I have made reports with the Port Saint Lucie Police department and even reported a dos
attack on my parents wifi with a Comcast tech and have case numbers for multiple incidences but the
Police stated they do not have the equipment to investigate this matter' so I asked the members of
the AARRL named Biff Craine and he suggested that after I take all proper steps if it still is happening
The FCC field office in Tampa is the proper investigative agency for this matter and has the
sophisticated triangulation technology to end this matter which I strongly believe is needed as TMobile seems to not be handling this matter properly. I do know a lot about radio direction finding and
was able to track my signal to many places using a transmitter of some kind and got these bearings,
as well my friends who have AT&T service on their Iphones also were able to see their signal going to
these areas using signal finder. I live in Port Saint Lucie, FL and know any device that can do this is
illegal Florida statue 934.03. Thank you and I would appreciate any information including if I should
report these areas to the local police? and any advice or suggestions. I must also add I have been
having irregular health symptoms such as a feeling of being extremely uncomfortably hot with my skin
turning bright red, ringing in my ears, nerves get shocked, eyes feel strained, jaw muscle pain, and
others as I bought a meter to measure and used it at these times and noticed dangerous levels of non

ionizing radiation and had fpl check their stuff as well as had someone double check everything
around the house and it seems to be wireless signals causing the exposure.

_____________________________________________________________________________

Ticket: # 297585 - Comcast Internet

Date: 5/19/2015 3:28:59 PM
City/State/Zip: Bellingham, Washington 98228
_____________________________________________________________________________

Description
COMCAST INSECURE HOME ACCESS ON ROUTER After repeatedly calling Comcast and
requesting help with internet security I was transferred multiple times; hung up on; told I would
receive a call back within 15 minutes (no call back); given a sales pitch to purchase Comcast Identity
Protection; told a better "modem" was being sent no charge; told it was impossible for my internet
security to be breached; told that someone inside my home was the only person capable of making
changes to my internet security settings; blah blah blah....several hours spent being bounced around
the globe; lied to and no one doing their job anymore

_____________________________________________________________________________

Ticket: # 300759 - Commercial wifi overpowering neighboring residential wifi hotspot

and internet use
Date: 5/21/2015 5:10:54 AM
City/State/Zip: Sandpoint, Idaho 83864
_____________________________________________________________________________

Description
My neighbor is operating a real estate business out of her house, Castle Realty of North Idaho LLC
(ID license # ID W 138100) (b) (6)
. It is not zoned for this, nor permitted, but that is a County
issue. Since she started this, business she set up a commercial wifi and it immediately caused my
residential wifi from my Verizon hotspot to fail during her waking hours. I have to get up in the middle
of the night to use internet. I her aware in January that I had struggled for months, she offered a
suggestion to go buy an antennae. I spent money buying additional antennae for my home, but it
provided me a little relief but not enough to live a normal lifestyle. She will not provide a password for
me, as she owns the service. This is, in my opinion, similar to the Marriott case where as I am being
held subject to little/no service, and yet paying to try to improve service. If she were Marriott, she
would be charging a fee, instead she is requiring that I continue to buy more gadgets to try to break
through her commercial wifi, which will never be strong enough to accomplish. I am sending this at
3:00AM because it is the hours I can access the internet when she is not working.
I am unemployed and my job searching is next to impossible on most attempts. I can't pay bills on
line, look for jobs, research a topic of interest, chat with friends. My life is severely disrupted and has
been since she started installed this wifi.

_____________________________________________________________________________

Ticket: # 302780 - Someone from California keeps hacking into my system or account.
Date: 5/22/2015 12:54:38 AM
City/State/Zip: Reno, Nevada 89513
_____________________________________________________________________________

Description
Someone from the Sacramento, California area (I guess it is just from that location, I am not sure.)
appears to keep hacking into either my Sprint WIFI Hotspot account and/or my Google account.
They may be connected somehow. Upon discussing this with a Sprint representative previously, he
mentioned that I should change my Sprint WIFI Hotspot password. I changed my password for the
Sprint WIFI Hotspot and this worked for a short while, but now, my Google account is giving me
suspicious activity warnings again. (I changed my Google account password too). In the past months
ago, my computer froze up and crashed and I had to perform a factory recovery on it. Unfortunately,
my computer still does not run properly. Yesterday, my computer froze momentarily while I was
trying to look up some jobs and a screen popped up with a bunch of computer code. I shut off my
internet. Tonight, I was hoping there were no problems, so I thought I could just apply for a job, but
Skype popped up and interrupted me. I do not use Skype. Next, my HP Utility Center screen popped
up- this is one place I perform recovery on my computer. A little later, I checked my Google account
to look at my Inbox for new e-mails and Google gave me another usage message (attached). I live in
Nevada, so to make sure Google was not making some type of error, I checked my IP number, but
my computers IP is not the same listed in the Google messages for the California connection to my
account. This is really annoying and also time consuming for me, especially trying to find jobs and
plainly just use my computer. What bothers me, in addition to all the problems my computer is having,
is that my Sprint internet minutes have been used up a lot this year more than usual, and it makes me
wonder if someone else, perhaps this person or these people, could be stealing my minutes like
parasite (something happened on my computer mentioning paired devices, I cannot detect where this
is to shut it down. In the past, something about paired devices would show up on my computer. I did
not pair up any devices that I know of. It has to be a specific type of process, right, and not some
accidental occurrence? My permissions are set to let me know if I added programs to my computer,
but I never added paired devices with my computer. I use the cable to connect my wireless internet
and shut off the wireless capability as far as I thought I could: Airplane mode on vs off). Please help
me. I know only a little about computers, but I do not have enough knowledge on what is going on
exactly and how to stop it. If someone is really hacking into my system, perhaps they are hacking into
other peoples system and they should be stopped. Thank you, (b) (6)

_____________________________________________________________________________

Ticket: # 306807 - Comcast bundle billing

Date: 5/26/2015 10:30:09 AM
City/State/Zip: Glendale Heights, Illinois 60139
_____________________________________________________________________________

Description
Postal Mail Ticket Ready For Data Entry

_____________________________________________________________________________

Ticket: # 326978 - Complaint about service provided by Comcast/Xfinity

Date: 6/6/2015 3:23:14 PM
City/State/Zip: Lafayette, Indiana 47909
_____________________________________________________________________________

Description
Recently purchased a modem that is listed on Comcast's compatible devices. Since then my internet
connection speed is significantly lower than advertised, I get constant signal degradation and have to
call to get a "refresh" signal sent at least once a week. When I called 6/6/2015 to speak with a
representative I asked if this is because I purchased my own device and explained I had no issues
when I had a leased device. I was told "Well, if it was working when you leased the device, maybe
you should switch back."
I'm very upset about this. I feel that they should not throttle my internet because I'm not paying to
lease a device that gives them a competitive advantage in the market.
Leased Comcast/Xfinity modems offer Wifi to Comcast customers through a second network. Any
customer who logs in using their comcast credentials can use the modem that I am leasing to connect
to Comcast's network, and at times, the connection speed is faster through this. It should not be legal
to charge $10 a month when I'm giving them (inadvertently) a free wifi hotspot for any of their
customers to use, and surely if a device is listed as "compatible" I should expect to get the same level
of service and functionality using it, as one of their own devices.

_____________________________________________________________________________

Ticket: # 327474 - Cramming

Date: 6/7/2015 2:12:56 PM
City/State/Zip: Richmond, California 94801
_____________________________________________________________________________

Description
It seems providers have the ability to taper with and rearrange WiFi radios on personal devices,at
their convenience.What the did was disconnected my WiFi radio when I can access WiFi anytime day
or night. To force me to access a hot spot that they open on my device to allow other device to use
my services. What was even worst they didn't allow any security at all for the hotspot I didn't need a
hotspot activation on my phone without my consent they offered 30 day trial after that they want to
charge $10 month for this in authorized access on my device even if I'm not being charge unless I
use it..they did this to prevent and block my WiFi access which in most area is free. So why are they
being to try and charge me for accessing WiFi the cable company's ate doing the exact same thing
and something needs to be done to stop them from illegally accessing personal device interfering with
and blocking WiFi access.

_____________________________________________________________________________

Ticket: # 327576 - Wifi Jamming/ Neighbors

Date: 6/7/2015 5:18:12 PM
City/State/Zip: Puyallup, Washington 98371
_____________________________________________________________________________

Description
Hello I need help resolving the issue bec one of my neighbors is using wifi jammer device and it kills
wifi on our mobile devices and computer devices. I use verizon for phones and it doesn't work at
home and comcast internet and it too is jammed. Please help, I'm trying to job search and do stuff
online and I can't even log in.

_____________________________________________________________________________

Ticket: # 347020 - Cell Phone Coverage

Date: 6/17/2015 5:54:16 PM
City/State/Zip: Whitewright, Texas 75491
_____________________________________________________________________________

Description
I have had at&t since November. A couple of months ago, I began having problems with service
around my home. I also have a wifi/hotspot with at&t that i got at the same time as my cell phone and
the coverage is good. I contacted at&t several times, jumped through the hoops they wanted me to
and still do not have service around my home. Their ultimate response was, "you are not guaranteed
service." They will not allow me to get out of my contract without a penalty. Can you help?

_____________________________________________________________________________

Ticket: # 347261 - AT&T Unlimited Data

Date: 6/17/2015 6:59:00 PM
City/State/Zip: El Paso, Texas 79928
_____________________________________________________________________________

Description
We have AT&T services for years, we have unlimited data plans. Recently we have experience no
data services, and very difficult to get any service/signal, to the point that we have to log in using our
WIFI at the house to continue services. We went to the AT&T store and their response was that, "the
company will limit your usage of the data, regardless that is unlimited, so you can change to a
restricted data contract and do the family share. This is insane and misleading, changing o a different
contract will cost more money, they are not giving us what we have signed for in contracts and that is
abuse of power. This type of behavior is for mercenaries and communist. Something has to be done.
They give out he run around when you call customer service. Their practices are not fair for us, the
hard working consumers. AT&T cannot blame it on towers, they have towers all over here.
I have two numbers for the complaint, I can only list one a few lines down, the numbers are:
(b) (6)

(this one in special)

_____________________________________________________________________________

Ticket: # 347557 - unresponsive calls to customer service regarding wifi hotspots

Date: 6/17/2015 9:06:54 PM
City/State/Zip: Lemont, Illinois 60439
_____________________________________________________________________________

Description
I have been attempting for over 3 weeks to have wifi hotspots ( which I am entitiled to with my xfinity
wifi service )installed on my laptop. I have spent over 15 hours on the phone with technicians who
after hours on the phone decide that they are not qualified to help me. They then escalate the call
and say someone will call me back. No one ever calls me. I have made more than a half dozen calls
to their customer service department and they, too, say they will have a technician call me back. We
have even made appointments for them to call me....but, they never do. I have missed numerous
hours of work and lost revenue due to the fact that I have had to be home and with my laptop so they
could call me. Comcast is the carrier and they are not responding to my calls. I have documented
hours of phone calls and people I have talked to and their responses.

_____________________________________________________________________________

Ticket: # 350102 - CRICKET Wireless Wont stop throttling me and Falsely advertises
Unlimited
Date: 6/18/2015 4:08:40 PM
City/State/Zip: Lewisburg, Tennessee 37091
_____________________________________________________________________________

Description
Ever since Last March I have noticed that every time I try to watch a Video the Connection Speed all
of a Sudden Tanks. I use a Speed test before and get 8.5meg down and 7up. Whenever I try to watch
a Video it immediately drops to .125meg up and down and is completely unusable even for basic
browsing. Whenever I call to have it fixed it magically just happens to work for an Hour but can only
watch in 240p when my connection should easily support 720p. After that hour the whole thing just
repeats again. This is starting to happen more frequently now and Is getting completely out of hand.
Also When I bought this plan it was advertised as Unlimited. Only to find out it has a Data Cap and
Throttling attached to it. The Definition of Unlimited is Boundless; Without limit yet they clearly have a
Limit on it therefore making it not unlimited. I've already tried to work it out with them but they refuse
to listen. This Cap and Throttling on my Supposedly "Unlimited" plan is blocking my Access To legal
content on the internet and effectively making it so I can't get the legal Content I'm trying to access.
I've had enough and they need to stop Capping my Unlimited plan.

_____________________________________________________________________________

Ticket: # 350216 - Virgin Mobile Throttling "Unlimited" Internet after 5gb

Date: 6/18/2015 4:54:17 PM
City/State/Zip: Union, Missouri 63084
_____________________________________________________________________________

Description
I see the FCC is fining AT&T for throttling users of unlimited internet accounts, Virgin Mobile is doing
the same thing to me. A few years ago, VM offered a $40 unlimited plan for users of their MIFI (wifi
hotspot) device, I signed up for the plan since we live outside the city limits and are served by cable
of DSL.
After VM signed up enough customers to meet their goal of a certain number of users, they imposed
a 5gb limit on users, After the first 5gb, our speeds are throttled way down to only 2 or 3 times faster
than dialup. VM sends out an email notifying us when we have reached 90% of the 5gb allowance.
This sounds like the same sort of thing that AT&T is being fined for doing. The plan was advertised
as "Unlimited", but then they switched it to a limited plan and still charge us the same amount per
month. I would love to see them Fined like AT&T.
Also, I have no love for AT&T. I have talked with multiple service techs and customer service reps
over the years. They have all told me that AT&T will not install DSL in our area because they would
have to allow other companies to sell DSL service using their lines. So, for many years we were
stuck with dialup internent until VM offered their "unlimited" internet service.
There are charges, or taxes, added to our phone bills to pay for expanded internet service to rural
areas, but we sure haven't been helped by all of this money we have been forced to pay out and we
live within just a few hundred yards of the Union, MO city limits. It appears AT&T is on their way to
becoming like it was before the big government mandated break up of the Bell companies. AT&T has
bought up several of the old Bell companies that were formed after the split. And, now, they have
bought DIRECTV and I expect they will destroy what was a good service. Rarely does a company
get better, for the consumer, after a merger.
(b) (6)

_____________________________________________________________________________

Ticket: # 350598 - AT&T Restricting Data

Date: 6/18/2015 7:45:55 PM
City/State/Zip: E; Paso, Texas 79928
_____________________________________________________________________________

Description
This is part II of the complaint. Today my unlimited data was restricted to 3GB/5GB, the phone stop
working and it was impossible to access. I called AT&T and their solution was to go and log in in the
nearest WIFI hotspot or change my plan, that way they will stop their restriction and I have the option
to pay $10 extra for each GB of use. This is insane, how a major company is trying to manipulate
and mislead the consumers. I have unlimited data, they are restricting data forcing consumers to
change to a restricted data plan, regardless of what you have now, paying more and more every
month. AT&T is using false and misleading advertising, a type of bait and switch, advertising a
product/program that you don't intent to provide. After 45 min on the phone, still restricted, no other
option or a fix to their problem, plenty of excuses, and the only solution they provided was to change
to a restricted plan or family share plan, abandon my unlimited plan and they will stop the restriction,
and pay $10 extra for 1GB of extra use.

_____________________________________________________________________________

Ticket: # 352797 - Internet connection

Date: 6/19/2015 4:47:10 PM
City/State/Zip: Menifee, California 92596
_____________________________________________________________________________

Description
Hello,
I'm a customer of Virgin Mobile. I bought a "Virgin Mobile Hotspot" from them for about $225, with the
promise of "unlimited 3G/4G data".
I have had to replace two of these expensive wifi hotspot devices at my own cost. Two others failed
within the Virgin Mobile warranty period and they replaced them. The last one will not function as a
mobile hotspot, since it won't work with the battery. I just gave up. We leave it plugged into the wall.
On top of that, as you know, we are grandfathered in to the unlimited data plan. Well, that is a BIG
JOKE. I pay $35 for a Virgin Mobile phone, then on top of that I pay $40 for my internet connection
per month. I cannot get physical cable in my location, even though it runs right down my street.
Whichever monopoly owns my section of Riverside County, CA has decided to carve it up between
themselves and only one company services my area.
My dial up was ruined by Verizon. They changed the dial up internet connection phone number from
local to long distance without notifying me. This resulted in a $2000 bill from then that I had no idea
was building up. As a single mother with one son who's ex husband has never paid child support, I
don't receive and never have received a penny. So, I have no landline access because they refused
to care that they had just defrauded me out of $2000 and were laughing their way to the bank and
insulting me on the phone.
Prior to that, I had problems anyway with my Verizon landline wires. I have always paid for repair
service to the wires inside and outside my house. I had terrible interference on my phone, called
them many times, and they couldn't fix it. Then they tried to charge me for it. The last time someone
came out to fix the phone lines, I met him outside and was about to show him where the wires are
when he said, "excuse me, I have to go get lunch, but I'll be right back". He disappeared and never
came back again. I called Verizon to complain and they did exactly ZERO.
That's when I decided I had to get a cell phone, even though I did not WANT a cell phone. I wanted
to keep my landline.
Back to Virgin Mobile. So, two to four days after paying for a new month, my internet connection
begins to slow down to dial up levels. They send me a notice in my email telling me that my data is
being capped because I have already "used up my megabytes".
I live out in a rural area on a two acre property. The population is sparse in my neighborhood. But
they THROTTLE MY INTERNET.
The WORST of this problem is, that I need every penny I can get to just feed my 15 year old son and
myself. I do work online, but, I have to be able to respond when the work comes and I have to

respond immediately. Because of Virgin Mobile, I have LOST MULTIPLE JOBS per DAY.
Sometimes I can't even pay for my internet connection, and friends have paid for me because I
couldn't get the jobs because my INTERNET IS THROTTLED AND PAGES WON'T LOAD AT ALL.
In the MIDDLE of jobs, many times I can't load web pages to evaluate them and have to give up the
job, because MY DATA IS BEING THROTTLED.
On top of it, Virgin Mobile has problems very often. Just a few days ago I had to call tech support.
Guess WHAT? The guy, nice as he is, is in a CALL CENTER IN MEXICO. So while Virgin Mobile
and these other telecomm companies screw over American citizens and suck every penny they can
fraudulently get from them, they pay poor Mexicans less than minimum wage to service those
customers!!!!!
I wrote this letter because I just lost another job that I NEED while Virgin Mobile internet wifi hotspot
refused to load to even get the work.
I'm sick of being ripped off while these companies become obscenely wealthy and the owner goes
playing with his spaceships.
(b) (6)

Menifee, CA 92596
(b) (6)

P.S. And YES I'm aware of the fining of AT&T. Why doesn't that money go to the customers who lost
money?

_____________________________________________________________________________

Ticket: # 352802 - Internet connection

Date: 6/19/2015 4:49:01 PM
City/State/Zip: Menifee, California 92596
_____________________________________________________________________________

Description
Hello,
I'm a customer of Virgin Mobile. I bought a "Virgin Mobile Hotspot" from them for about $225, with the
promise of "unlimited 3G/4G data".
I have had to replace two of these expensive wifi hotspot devices at my own cost. Two others failed
within the Virgin Mobile warranty period and they replaced them. The last one will not function as a
mobile hotspot, since it won't work with the battery. I just gave up. We leave it plugged into the wall.
On top of that, as you know, we are grandfathered in to the unlimited data plan. Well, that is a BIG
JOKE. I pay $35 for a Virgin Mobile phone, then on top of that I pay $40 for my internet connection
per month. I cannot get physical cable in my location, even though it runs right down my street.
Whichever monopoly owns my section of Riverside County, CA has decided to carve it up between
themselves and only one company services my area.
My dial up was ruined by Verizon. They changed the dial up internet connection phone number from
local to long distance without notifying me. This resulted in a $2000 bill from then that I had no idea
was building up. As a single mother with one son who's ex husband has never paid child support, I
don't receive and never have received a penny. So, I have no landline access because they refused
to care that they had just defrauded me out of $2000 and were laughing their way to the bank and
insulting me on the phone.
Prior to that, I had problems anyway with my Verizon landline wires. I have always paid for repair
service to the wires inside and outside my house. I had terrible interference on my phone, called
them many times, and they couldn't fix it. Then they tried to charge me for it. The last time someone
came out to fix the phone lines, I met him outside and was about to show him where the wires are
when he said, "excuse me, I have to go get lunch, but I'll be right back". He disappeared and never
came back again. I called Verizon to complain and they did exactly ZERO.
That's when I decided I had to get a cell phone, even though I did not WANT a cell phone. I wanted
to keep my landline.
Back to Virgin Mobile. So, two to four days after paying for a new month, my internet connection
begins to slow down to dial up levels. They send me a notice in my email telling me that my data is
being capped because I have already "used up my megabytes".
I live out in a rural area on a two acre property. The population is sparse in my neighborhood. But
they THROTTLE MY INTERNET.
The WORST of this problem is, that I need every penny I can get to just feed my 15 year old son and
myself. I do work online, but, I have to be able to respond when the work comes and I have to

respond immediately. Because of Virgin Mobile, I have LOST MULTIPLE JOBS per DAY.
Sometimes I can't even pay for my internet connection, and friends have paid for me because I
couldn't get the jobs because my INTERNET IS THROTTLED AND PAGES WON'T LOAD AT ALL.
In the MIDDLE of jobs, many times I can't load web pages to evaluate them and have to give up the
job, because MY DATA IS BEING THROTTLED.
On top of it, Virgin Mobile has problems very often. Just a few days ago I had to call tech support.
Guess WHAT? The guy, nice as he is, is in a CALL CENTER IN MEXICO. So while Virgin Mobile
and these other telecomm companies screw over American citizens and suck every penny they can
fraudulently get from them, they pay poor Mexicans less than minimum wage to service those
customers!!!!!
I wrote this letter because I just lost another job that I NEED while Virgin Mobile internet wifi hotspot
refused to load to even get the work.
I'm sick of being ripped off while these companies become obscenely wealthy and the owner goes
playing with his spaceships.
(b) (6)

Menifee, CA 92596
(b) (6)

P.S. And YES I'm aware of the fining of AT&T. Why doesn't that money go to the customers who lost
money?

_____________________________________________________________________________

Ticket: # 357352 - Poor mobile service

Date: 6/22/2015 10:26:58 PM
City/State/Zip: Yukon, Oklahoma 73099
_____________________________________________________________________________

Description
I have unlimited data on my iPhone 6 plus, I have the maximum memory Apple sells and it is taking
me about 7 hours to receive an email. When the tornadoes were coming through the state I
purchased a $10 app to track storms and it was taking an extended time to update. I feel like I am
being punished when I pay for 4 phones and I've never missed a payment. I just learned recently I
cannot use a function on my phone, a wifi hotspot. It definitely does not seem fair.

_____________________________________________________________________________

Ticket: # 357458 - Sprint Blocking Hotspot on unlimited plan

Date: 6/23/2015 1:52:02 AM
City/State/Zip: Mayaguez, Puerto Rico 00682
_____________________________________________________________________________

Description
Sprint continues to block tethering hardware and software on phones. I have an Iphone 6 which has
hotspot technology so I can tether my internet. I have unlimited Data and they are blocking this
feature saying I have to pay additional for it.

_____________________________________________________________________________

Ticket: # 361389 - Tallahassee Comcast rates high without competition

Date: 6/24/2015 10:15:55 AM
City/State/Zip: Tallahassee, Florida 32312
_____________________________________________________________________________

Description
My Comcast bill is really high due to the fact that they don't have any competition in the Tallahassee
Area. We are forced to have a higher internet rate due to the lack of broadband service as defined by
the FCC. The bill creeps up higher and higher each year with no appreciable quality of service
increase. If there was any broadband competition I would love to be able to switch but simply have
no recourse. Comcast also is using my electricity to have a wifi hotspot in my house without me
being compensated for the use of my electricity. I was forced to upgrade my modem and it came with
a hotspot. I was not given the option to opt out. I expressly told the person on the phone I did not
want the hotspot option on my modem.

_____________________________________________________________________________

Ticket: # 364850 - Comcast's "Free" Xfinity Wifi Causing Harmful Interference in All
Multifamily Buildings Which They Serve
Date: 6/25/2015 12:00:22 PM
City/State/Zip: Longmont, Colorado 80504
_____________________________________________________________________________

Description
A while back comcast Rolled out it's "xfinity wifi" hotspots for it's customers and others to use. This
seems like it would be a net benefit to everyone, but the implementation failed to adhere to radio and
wifi best practices.
All xfinity wifi devices have the same SSID and are assigned to channel 1 by default. Not only does it
make the service unusable in multifamily areas such as apartments and condos, but it renders the
first three channels slated for consumer and commercial 802.11g communications completely useless
and degrades the performace of channels 4-6 as well due to spectrum overlap.
These xfinity wifi hotspots are causing widespread harmful interference on par with an actual signal
jamming device.
It is my strong opinion that Comcast should both be fined for this violation as well as be made to fix
their consumer wireless products so that they do not interfere with normal normal network operations
for non-comcast customers.
Thank you for your time.

_____________________________________________________________________________

Ticket: # 365071 - Comcast xfinity wifi

Date: 6/25/2015 12:24:14 PM
City/State/Zip: Nantucket, Massachusetts 02554
_____________________________________________________________________________

Description
After recently upgrading my service at
in Nantucket, MA, Comcast turned on by
(b) (6)
default, without my knowledge or in any way making me aware, that it was using my cable modem to
broadcast a publicly accessible wifi hotspot called "xfinity wifi". Not only does this utilize and degrade
the internet connection that I'm paying for their own benefit, but it also uses up my electricity as well
as presenting a major security vulnerability. Even after setting the modem into bridge mode, with all
LED indicators on the modem displaying wifi as OFF, it still broadcasts this public hotspot.
Furthermore, even after disabling this "feature", my wifi analyzer picks up an additional 9 "xfinity wifi"
hotspots on both 2.4 and 5ghz, causing interference on all the available wifi channels. Comcast
technicians also failed to even change the default admin password on the cable modem from
"password" and when asked to put the modem into bridge mode, responded they didn't know
anything about that. Comcast still charged 40 dollars for installation fees. Also after requesting to
have them correct the spelling of my last name on my bill each year for the past 5+ years, they still
havn't corrected it.

_____________________________________________________________________________

Ticket: # 368399 - Poor and unreliable internet service from Comcast liars
Date: 6/26/2015 1:31:03 PM
City/State/Zip: Lithonia, Georgia 30058
_____________________________________________________________________________

Description
Hi. This entire week I have been seriously frustrated with Comcast / Xfinity internet service. I currently
have the Blast Performance plan but the service is always interrupted and when it is down, it will be
out for a couple of hours before the service is back up again. Within the past week I have called
Comcast several times to inquire why the service keeps going down and I'm always told that a node
went down and technicians are currently working on the issue. Since this past Sunday, June 21, 2015
this issue has happened and if the technicians were supposedly working on this same issue since
Sunday I don't understand why it happened again Monday, Tuesday and again Wednesday. It makes
me wonder if the technicians know what they are actually doing.
Now, two days later, June 26, 2015, my service is in and out. It went down at 11am this morning - I
called Comcast and according to them there was no reported outage for my area. I asked them then
why would my service suddenly stop working when it was working fine since 8am this morning? I
work from home via the internet so I need internet service that is uninterrupted and works
consistently. I can understand if there is a power outage or a storm but we have had none today.
When I asked the customer service rep why my service was showing up offline on her end (based on
what she told me) she said it could be more than likely due to the fact that where I'm located I could
have a weak signal. In addition, I can't even connect to the Comcast wifi/hotspot from my home and
she said this could be because my signal is weak. This was the first time I was hearing this regarding a weak signal. If that's the case, why is Comcast offering internet service to me? Why are
they raising their fees on me every year and charging so much money for unreliable service that is
NEVER consistent? The representative told me that she would escalate my issue and have a
technician come out to home today within 45 minutes to an hour. She told me this around 12pm.
Thankfully my service came back online around 12pm but it just went out around 2pm again. It's now
2:19pm and no technician has come to my home. When I called Comcast to inquire about the whereabouts of the tech I was told that there was no appointment made for a technician to come to my
home today. This made me double frustrated. The representative told me that technicians would be
available tomorrow morning between 8am and 9am but we all know Comcast never shows up during
the time frame that they give you. I have an important meeting tomorrow at 11am so I can't wait
around all morning for Comcast. I was promised today when I spoke with a representative that a
technician would be here today and now I'm being told something completely different. I dont know
how else to express my disgust for Comcast service. I don't like the fact that they are the only Cable
internet service provider for my area. There are so many other companies out there - Verizon Fios,
Charter - and it's seriously unfair that consumers in my area don't have any other option but Comcast.
If I'm going to be paying so much money for Comcast internet, I expect better service and better
resolution procedures when my internet service is down. Waiting four to six (and sometimes seven)
hours for internet service to be restored is unacceptable. Comcast needs to do a better job at fixing
this issue permanently or just don't offer service for my area. There are other companies that I'm sure
would be willing to come to my area and do a much better job.

_____________________________________________________________________________

Ticket: # 369093 - Complaint Filed Ticket # 297586

Date: 6/26/2015 5:06:45 PM
City/State/Zip: Bellingham, Washington 98228-4570
_____________________________________________________________________________

Description
We received communication from you via email that our complaint had been resolved by Comcast
and that we would be receiving information in the mail regarding the resolution of this complain. To
date we have not had any communication with or from Comcast. Have left 3 messages with John at
customer security 888-565-4329 Direct Line 11388, but no call backs. Comcast sent a new modem
to our home for us to install ourselves?? We did not request this modem/pay for service calls/have
not installed it/are being charged an extra $10.00 per month on our bill and being told to return other
modem to the nearest Comcast dealer??? Where is that??? No postage provided and no one
booked to install new modem.....why a new modem....no explanations....call and call and get the
Philipines where no one knows anything/put you on hold/transfer/hang up etc....nothing has
changed/no improvement in service. To date Comcast email password was changed (not by us);
Comcast is broadcasting additional WiFi signal from our home and for a while we had no way to turn
it off, our name and address published as a WiFi hot spot, our home page was constantly being
changed, our credit and personal information compromised multiple times. Each time Comcast
downloads an update to the modems we lose both phone and internet service, sometimes for several
hours. This is worse than an annonyance since our home security; smoke and carbon monoxide
detectors; life alert are all tied via the phone system to a security company that monitors alarms and
dispatches emergency personnel to our home if required. WE are furthermore very concerned that
there may be a correlation between the number of times we have had to provide our personal
information to a third party overseas (Philippines) and subsequently had our credit cards
compromised now 8 times. We do not use WiFi in our home, only a hardwired connection, have
shut off Comcast's WiFi hotspot (we hope), and do not use the internet for banking; bill paying or
purchasing. We value our privacy and believe that Comcasts current cavalier and reckless business
practices have placed us in harm's way. We would appreciate Comcast sending a mailing label to
return the modem we did not request or alternatively schedule someone to install it and remove the
other modem. We would also appreciate the $10.00 per month charge for this extra piece of
equipment removed from our monthly bill. We are elderly pensioners and are not going to install it
ourselves and have no idea where to return it.

_____________________________________________________________________________

Ticket: # 369944 - Jamming Wifi on Security cam - entering and stealing from home
Date: 6/27/2015 12:01:59 PM
City/State/Zip: Jonesborough, Tennessee 37659
_____________________________________________________________________________

Description
I believe someone I know is jamming my Wifi signal thereby disabling my security cameras and
entering my home leaving me with no evidence of the theft of many valuable items. Since there is
little to no evidence other than missing items I get little help from the local authorities.
Please advise me.
Is there anything that can be done to stop this?

_____________________________________________________________________________

Ticket: # 371311 - misadvertised internet speed

Date: 6/28/2015 8:31:03 PM
City/State/Zip: Mckinney, Texas 75071
_____________________________________________________________________________

Description
The Time Warner Cable company has advertised that it will give us speeds of 30 Mbps but we are
receiving very slow speeds often times and sometimes non-functioning internet. We have tried to
contact TWC with this issue, and they assured us that they would take steps to improve it. Since then,
the speeds have actually gone down. We can hardly access their email account as well.

_____________________________________________________________________________

Ticket: # 371317 - Wifi blocking by cellular carrier

Date: 6/28/2015 8:35:19 PM
City/State/Zip: Atlanta, Georgia 30354
_____________________________________________________________________________

Description
T mobile will not allow you to run all apps on wifi. Example currently have used 1.5 of 3 gigs and tried
to check my tmobile account details from the preinstalled drop down and it advised me to turn off my
wifi and use phone data to get access. Same with updating facebook and instagram often will not
load while on wifi but updates immediately when wifi is turned off forcing me to eat into my data
package.

_____________________________________________________________________________

Ticket: # 382178 - cell phone interception/cyber stalking

Date: 7/3/2015 3:32:57 PM
City/State/Zip: Port Saint Lucie, Florida 34984
_____________________________________________________________________________

Description
I have been having many issues with my carriers service for awhile now. I have tried to find a solution
to these issues with my carrier but unfortunately to no avail. The issues I speak of are jamming, lost
signal, not receiving calls, text messages being received two days later, network failure notifications,
battery temperature gets extremely high after about ten minutes of use, my phone seems to be
running even when on sleep mode, signal strength is very poor although I am in a good coverage
area(Port Saint Lucie, FL), garbled voices and static sounds on calls that even the other person on
the line can hear it, being kicked off the network, and other odd issues like encryption being turned off
before as well as my cell phone once was unable to call 911 which luckily another person had a
phone to make that emergency call. In the last two years or more I have tried to trouble shoot these
issues with T-Mobile by doing factory resets many times, changing my sim card, changing my cell
phone, changing my cell number, running hardware diagnostics, calibrating the cell phones sensors,
checking for spyware, viruses, and malware, checking for anything that could be causing it, and many
other things. After doing all of these trouble shooting steps numerous times I realized it must be
something else affecting the service so I bought a emf meter with licenses, certificates, calibrated,
and basically with all the bells and whistles that measures the electromagnetic fields in V/m, and uT
and another meter that measures power in uW/cm2 then had a licensed electrician help me measure
properly after reading the manual we put it next to my cell phone and noticed that the signal was
extremely high that seems to be causing my cell phone to overheat. To find the source of my network
signal I decided to find out which network tower I was connecting to which I then downloaded
software on my cell phone/handset that uses radio direction finding techniques because the FCC
states to find the source of interference to a radio signal or other forms of wireless communication
radio direction finding is the measurement of the direction from which a received signal was
transmitted. Since the interference is to my cell phone/handset I took a handset based approach to
track my handsets signal to the network towers. I must note I have the HTC One M8 as my handset
that runs android as the OS and looked into the technical specs as well, the software Im using is from
www.kaibits-software.com it is called Network Signal Info Pro version 2.70.13 the disclaimer states
Network Info/Pro does not stores or transmit any personal datas, like names, phone numbers,
locations/positions or anything else. Only the log functions stores information, but this information will
not be transferred to a server for further use! http://www.kaibits-software.com/disclaimer.htm. To get
back the location from a celltower, Network Signal Info Pro sends some data to a online database
and gets back the location values. The online database comes from a third party
(http://locationapi.org) Network Signal Info Pro permissions and why? Android permissions: Vibrate
for the function Lost Signal Warner. Access_WIFI_State, Change_WIFI_State for information on the
WLAN tab. Listen_Data_Connection_State, Read_phone_Stae, Listen_Data_Activity,
Access_Network_State for the information on the mobile tab. Write_Settings, Write_External_Storage
for the log functions. Access_Fine_Location, Access_Coarse_location, Access_Coarse_Updates for
the log and map functions. Internet for the access to the cell tower databases and to get the external
IP address. Wake_Lock for the log functions to let the screen on during logging. And the last
permission is Receive_Boot_completed only for the lost signal warner. http://www.kaibitssoftware.com/support.htm. Log Configuration, log interval is in seconds, Log duration is in minutes,
store csv file(e.g. for Excel) for the Mobile Signal Tracker kml file(e.g. for Google Earth) Network

Signal Info Pros kml file can only get cell tower positions if the location is fixed and it only shows the
tower location your connected to. During Logs I set my Google location setting on high accuracy (Use
GPS, WIFI, and Mobile networks to determine location). My network mode is 2G/3G/4G auto. I also
perform sensor calibrations, figure eight movement calibrations, hardware diagnostics, refresh signal,
measure in different areas, and check for spyware etc regularly. I keep my WIFI off for logging data
from my cell phone service carriers network. I have performed these logs using Network Signal Info
Pro on three different cell phones since T-Mobile had me change cell phones just incase it was the
cell phone but on all phones the data is consistent with the coordinates of the network towers. The
coordinates that my handset is reading are coming from residential areas that raises questions, I then
looked on www.antennasearch.com and noticed almost all of the coordinates were not on there, I
then contacted T-Mobile about this and had them double check the coordinates incase there was a
reason but these coordinates are not suppose to be receiving or transmitting T-Mobiles signal, I also
contacted the city to find out if there was a legitimate purpose and was told no. T-Mobile has had their
engineers try to find a solution but could not, I asked a T-Mobile technician if they can see the signal
from my handset going to the network but they can only go by from their tower to my handset which if
a Man-In-The-Middle attack is being performed they would not be able to determine that from their
end. I believe there is a misunderstanding with T-Mobile about what my concern is about and that is if
my handsets signal is being intercepted or received by illegitimate locations. The only reason I have
mentioned my homes WIFI DOS attacks/Man-In-The-Middle attacks is because it might be related
and prevalent to the issues Im having with T-Mobiles network I understand my homes WIFI issues
are my WIFI providers problem and keep it separate from this. I have concern about my handsets
signal being intercepted due to stalking, threats, vandalism, and issues with certain neighbors in my
area that made threats relevant to hacking, stealing my phones signal, and overpowering my devices
in which I have had a stalking injunction against them also my utilities network interface box outside
my house was broken into, I have contacted local law enforcement but they said they would need TMobile to say this on my behalf, I also contacted the FCC and they have stated it is T-Mobiles
network and T-Mobile will have to report it. Due to that then T-Mobile is responsible for their signal I
am receiving and connecting to which means I need to have T-Mobile determine if my handsets
signal is being intercepted. I decided to check out these areas where my signal is being intercepted to
see the layout i:e terrain, power lines and so on and saw antenna masts, directional antennas, sonar,
and repurposed satellite dishes being used for purposes other then receiving broadcast transmissions
from a satellite service provider and can show these repurposed dishes receiving my signal. I also
looked into the residential owners to see if maybe there was an explanation and noticed one is a ham
radio operator that has a station setup similar to a cell site base station who works for AT&T,
Electrical engineers for ALT Electric, Marine mechanics, and operators that seem to all be friends as
well as friends with the individual I had a stalking injunction against which may point to cyber stalking
and I would need T-Mobiles assistance in properly reporting this to the FCC for investigation or
enforcement. I have also tried to talk to these people while being courteous but they were defensive
and argumentative also stating theres nothing I can do if I want it stopped I would need a court
order which was no help obviously and resolving this issue with common courtesy seems unlikely. I
due note I am not a expert but also should mention I have studied telecommunications and am
currently scheduled to take the FCC technician licensed amateur radio exam in case that helps bring
credibility to my claim. I am currently out of work and trying to go to school and need my wireless
communications to fill out job applications, get calls for job interviews, doctor appointments,
contacting friends and family, school, and many others. My security, privacy rights, civil rights,
unregulated signal exposure, and my well being are jeopardized by these issues and also it is a
safety of life issue. This matter is extremely important to me and must be handled the proper way to
determine if my signal is or could be intercepted as well as a threat to T-Mobiles network. If T-Mobile

can not investigate this matter then T-Mobile needs to contact the FCC enforcement bureau to
enforce the FCCs regulations and Florida Statutes 934.03,.I will be attaching a sample of the logs
and screen shots from Network Signal Info Pro I took on 6/3/2015 at 23:51:29(military time) I started it
at my house then drove to a friends house to show its not happening in one spot, A brief explanation
on what I will be attaching is a csv file using Excel, screenshots of the kml files using Google earth
displaying in a blue dot and line is my GPS coordinates with a yellow line connecting my GPS
location to the cell tower I am connecting to, and screenshots of the coordinates of the cell towers. If
T-Mobile has any questions or anything else they can contact me. Thank you for your assistance

_____________________________________________________________________________

Ticket: # 383621 - Slowing Data Speed w/ UNLIMITED Data

Date: 7/5/2015 3:48:03 PM
City/State/Zip: Satsuma, Alabama 36572
_____________________________________________________________________________

Description
I have an unlimited data plan with AT&T. However, I've been notified several times that my data is
reaching a threshold and my data will start to slow down. I am copying and pasting the text message
sent by AT&T below. I feel it is misleading to tell a consumer that they have unlimited data, only to
then limit said data. Also, I have contacted AT&T to inquire about using my phone as a WiFi hotspot
but was told that this feature is unavailable for unlimited data plans. This makes absolutely no sense
to me, as it takes a lot of data to use your phone as a hotspot. I should be able to use my phone as I
please with the unlimited data that I pay for monthly. I hope the company can be fined enough that
they will have an incentive to no longer mislead the consumer, or even better, give us what we pay
for.
"ATT Free Msg: Your data has reached 75% of the 5GB network management threshold. If you
exceed 5GB this month, you may experience reduced data speeds at times and in areas that are
experiencing network congestion. Wi-Fi helps you avoid reduced speeds. For more info visit
att.com/datainfo or att.com/broadbandinfo"

_____________________________________________________________________________

Ticket: # 388088 - Time Warner Cable

Date: 7/7/2015 4:54:22 PM
City/State/Zip: Dayton, Ohio 45458
_____________________________________________________________________________

Description
I have had Time Warner Cable television service as well as high speed internet service for the past
four years. Unfortunately, where I live, TWC has a monopoly on both Cable Television and High
Speed Internet, so I had no choice. In that four years, I have seen the quality of service (both cable
and internet) go steadily down, while my monthly bill went steadily up. In that four years, I have had to
make more than 180 trouble complaints about one or the other service-it seems like every week one
or the other went down. In that time, Time warner had a habit of missing appointments when I had
taken off work to meet them. each time I would contact them, I was treated poorly. Their
representatives rarely spoke English as a first language and frequently either did not understand or
simply paid no attention to what you would say. On 7 July, 2015 I called to discontinue my cable
television service-I was totally fed up. This is when I got the final kick in the pants from them-I had to
either take time off work to deliver their equipment to them or pay them to pick it up! The FCC or the
government needs to look into Time Warner and their poor customer support practices. NO
COMPANY should ever be allowed to have a monopoly where they have no competition, especially a
company like Time Warner who holds their customers in contempt rather than providing a product
worth the extortionate prices they charge. I must now pay $77 a month just for internet service.
PLEASE bring some competition to this area or force Time warner to do a better job of servicing their
customers.

_____________________________________________________________________________

Ticket: # 388833 - An unpleased Comcast customer!

Date: 7/8/2015 5:40:00 AM
City/State/Zip: Randallstown, Maryland 21133
_____________________________________________________________________________

Description
I have been trying to transfer my services to my new apartment for 5 days now. I have spoken with
over 11 different Comcast representative ALL of which guaranteed my services would be activated by
the end of the call or by the end of the day, (which of coarse was NOT TRUE). After being on the
phone for 2 hours on my 4th day I asked to terminate my contract. I spoke with 2 lady's (Shanell and
Shante.) The first rep placed me on hold and then the phone disconnected on Comcast's end! I did
not receive a call back. I then called back a hour later the same day and spoke to Shante who stated
that she will reconcile my issues by placing me on the schedule for a tech to come out and look at my
equipment. I agreed to this, but then she said she will call back in no more than an hour with my set
date. I did not receive a call back at all! I am now on my 5th day without services and do not know
what to do I have already spoken with a supervisor Vicky and she did not do anything but transfer me
to yet another rep. named Jane whom stated I would have to wait yet another 2 weeks for a tech to
come out and look at my equipment. CAN SOMEONE PLEASE HELP ME!!

_____________________________________________________________________________

Ticket: # 397925 - Xfinity WiFi HotSpot

Date: 7/12/2015 2:41:30 AM
City/State/Zip: Colorado Springs, Colorado 80916
_____________________________________________________________________________

Description
My complaint is regarding Xfinity Wifi service. We have a triple play bundle, which includes internet, tv
and home phone.
I noticed that our router broadcast a second wifi signal named Xfinity Wifi. I called and they walk me
through disabling the feature using my online comcast account. The problem is, even after its
disabled, it continues to broadcast the second network which is open for anyone comcast user to
access.
I called their support team. Over a three week period I was on the phone with so called support
agents and they logged into my router remotely and they say they disabled the second, Open
network. I tell them that it is still broadcasting. They then revert to saying that it is being broadcast
from one of my neighbors. After explaining that all my neighbors use a different services provider,
they tell me it is disabled.
It was escalated to an executive level and he sticks to the same story. I let him know that when I log
into the router, you can see that Xfinity Wifi is pre-configured into the router. You can see all the
configurations, but you can NOT alter any of those settings. It continues to go back and forth.
The executive was very belittling and not at all helpful.
I am not willing to pay for other users access to internet. Not only does it increase my electricity
usage, but it slows down my private network. Granted in a full calendar year, the additional electricity
would only amount to about $16, however the point is that they tell consumers that the features has
been turned off, when in fact it has NOT.
I am sure there are thousands of people out there whom don't have any IT background and take the
word of the comcast employee.
You can now see their commercials advertising that any Comcast-Xfinity customer can get wifi
anywhere.
It is very deceptive and misleading. Consumers should not be taken advantage of in this manner.
This is an ongoing issue as the network is still active on my router. I will in time purchase my own
router and configure it so I can resolved this issue.
I am filing this complaint because of the way the company lied to me, and I sure many others.
We have had multiple billing issues with Comcast. I call, they lied and said I changed my plain when I
didn't. Speak to several mangers. Then try to chat with support and after an hour of my time, they tell
you to call in.

It is ridiculously compartmentalized to the point it makes addressing any issue a multiple hour
endeavor. The customer should be treated with respect and not have to waste so much time trying to
get issues fixed.
I was given a credit of $45 because of the internet issues, however that is not what the credit should
be for 3 months of inability to use the internet service.
We also have billing issues with our router and TV package.
The best form of communication for me is via Email.
Kind Regards,
(b) (6)

_____________________________________________________________________________

Ticket: # 404429 - Carrier and manufacturer will not unlock mobile device
Date: 7/15/2015 1:30:19 PM
City/State/Zip: Athens, Georgia 30606
_____________________________________________________________________________

Description
I purchased a mobile wifi (hotspot) device via a two-year contract with AT&T. The contract is now
complete and I have met all terms to have the device unlocked. AT&T states they do not have the
unlock code, and referred me to the manufacturer, Novatel. The representative at Novatel, with
whom I spoke three times, twice in conference call with AT&T representative, refuses to release the
code. The device is a Novatel Mifi Liberate 5792.

_____________________________________________________________________________

Ticket: # 407692 - CRICKET Throttling and Falsely advertise unlimited

Date: 7/16/2015 3:25:02 PM
City/State/Zip: Lewisburg, Tennessee 37091
_____________________________________________________________________________

Description
The Case ID: 350102
Finally got a response from Cricket and it does not fix my Damn issue.
1) Data is Data and UNLIMITED MEANS UNLIMITED. The Definition of Unlimited is boundless;
Without limit. They put a limit on the Plan and therefore it isn't unlimited. Its limited and therefore
Falsely Advertised. This BS needs to stop as it's misleading Many Consumers. A speed decrease is
a limit. It makes the Plan Unuseable at a Paltry 128kbps. Hell that's just laughable and not even
viable in modern times at all.
2) My issue is before I even hit the 20GBs (Which shouldn't be there as the plan is supposed to be
unlimited). Hell they throttle it for no apparent reason. In all the speed test before I try to watch a
Video I have 8Mbps up/down. I try to watch a Video and boom I'm at 128kbps for no damn Reason. I
have to call and deal with the horrible customer support to Get this issue fixed or go to the damn store
to get it fixed. I end up having to do this everyday. I didn't even reach there limit again (Which
shouldn't be there for an Unlimited plan to begin with)
3) I have no Access to broadband at all and I'm not driving into town to use a damn slow Public Wifi
Hot spot that can't even stream video or Download anything over. The Wifi Hotspots are useless as
they are too slow and not in range of where I use my service.
4) The Throttling in general is blocking my ACCESS TO LEGAL CONTENT. Its completely
unuseable when throttled.
5) The Fact that Cricket sells the High Speed Data for a plan that's supposed to have no limits as it
says Unlimited should be a Red flag for how corrupt a Practice it is. They practically gouge for
something that isn't a limited resource. If we were in such a bad shape bandwidth, Spectrum, and
Congestion wise they would be turning away Customers instead of making the issue worse. The fact
they aren't is just showing how big of a lie they are spouting.
6) If they fail to fix my issue I want a Refund for the past 6 Months when my Issue started. A full
Refund of everything spent and damages for having to deal with all these damn issues. This way I
can leave for a Different company that actually meets my Needs instead of this BS and lies they
continue to spout. This is to be refunded to a prepaid card or by Check so I can use it to leave a
Carrier and provider that fails to meet my needs and causes me issues so I can't even use my
service.

_____________________________________________________________________________

Ticket: # 411087 - Unlimited data throttling by Verizon wireless

Date: 7/18/2015 8:01:49 AM
City/State/Zip: Amherst, Virginia 24521
_____________________________________________________________________________

Description
I have been a Verizon Wireless customer since 2007 and an Alternative customer before that. I have
a grandfathered unlimited data plan & I pay an extra $30/mo for wifi Hotspot. For the past several
years I have been complaining to vzw about their throttling me. Initially they would throttle me once
every 3 months, then it was monthly and now it's every couple of weeks. It only occurs when I
initialize the Hotspot feature. Within 4 minutes of initialization of the Hotspot data throughput ceases
for all devices (those connected to the Hotspot & the phone providing the Hotspot). If I terminate the
Hotspot, cycle airplane mode, data access resumes until 4 minutes after turning the Hotspot on
again, when the cycle repeats. If I call vzw I get the canned apology for the inconvenience, then the
"We don't see any problem with your configuration" we'll send in a ticket. A few days later the service
resumes for a couple weeks, then the cycle begins all over again. I have gone through 4 - 5 different
phones, changed Sim cards and the problem continues.
Where I live, I have no other choice of wireless carrier or Internet access, other than satellite, which
is even worse.
I believe this violates Truth in Advertising and Net Neutrality & would appreciate any assistance you
can provide to stop this practice.

_____________________________________________________________________________

Ticket: # 412650 - Comcast Data Cap

Date: 7/19/2015 8:25:47 PM
City/State/Zip: Hinesville, Georgia 31313
_____________________________________________________________________________

Description
I have many issues with Comcast in my area. First of all they have a monopoly of service for my
area. When trying to switch providers to CenturyLink we were told that they are not ALLOWED to
provide internet to our area, basically forcing us to stay with Comcast for our cable and internet
needs.
Second, they turned our modem into a wifi hotspot without our permission or knowledge. Upon
figuring this out it took us about a month to get it resolved to where this feature would be turned off. It
would not have been a huge deal if we were asked and provided with the details of what this feature
was and the ability to opt out at any time.
Because they never truly shut off the xfinity wifi hotspot we disconnected internet for a short time.
When we returned to Comcast we had purchased our own modem and needed a technician to come
out to connect out service. The representative missed two appointments to turn the internet on which
caused me to miss an entire day of work. When I called to complain I was told "sorry the rep said no
one was home". This was not true as I had sat at my house, near the front door the entire time while
waiting for the representative to come. They eventually were able to send a signal to my house from
the corporate office and I didn't need a technician after all. I believe that they lied to me to try and
charge me $60 for a service call that never needed to happen in the first place. Secondly I was told
that I would receive $20 bill credit for each missed appointment which I never saw.
Upon getting my first bill I noticed that I was signed up for a service protection plan which I did not
authorize or know of. I chatted with a representative who was able to remove the charge for this
month but did not know if they could remove it for future months. She could not explain to me what
this charge is for. I never authorized this charge and I believe that I should not have to pay for
services that are added onto my bill without my knowledge.
My next issue with Comcast is that I am paying for 75Mbps of internet speed but am consistently only
getting around 20-22Mbps of speed. When I call Comcast about this they seem to tell me that it is an
issue on my end and that I have too many devices connected at once. Yet, when I disconnect all
devices except one to run the test I still pull only 20mbps download and 5 Mbps upload speed.
Comcast is charging me for a service yet I am getting only 1/3 of the speed that I am paying for. All I
want is a faster speed yet they cannot give it to me.
My final complaint is with their internet data cap. I was never informed of a data cap prior to signing
up, despite me asking about it. To make matters worse there is no way for me to monitor my usage
throughout the month. Their internet data usage meter is broken. When I call to get an estimate or
chat online with a representative I am told that they cannot give me that data. If they don't know this
how can they charge me for going over? How is this fair to the consumer when there is no way to
know what we are using, therefore no way to curb the behavior?

Comcast is the bully of internet and cable companies. They have a monopoly in many parts of the
country and are charging a ridiculous amount for their services. We have no other option and are
stuck using them but we are consistently not getting the services we pay for and/or the customer
service that we need.

_____________________________________________________________________________

Ticket: # 421457 - Verizon is charging me for tethering

Date: 7/23/2015 10:24:18 AM
City/State/Zip: Washington, District Of Columbia 20002
_____________________________________________________________________________

Description
I am trying to use my mobile device as a wifi hotspot, and Verizon is saying that I will have to pay
extra if I want to use it as a wifi hotspot. They have disabled the hotspot on my phone, and they will
not turn on the tethering feature unless I pay them $20 more a month to change plans. I don't
understand how they can require this, given this: https://www.fcc.gov/document/verizon-wireless-pay125-million-settle-investigation

_____________________________________________________________________________

Ticket: # 423487 - Comcast Internet Connectivity

Date: 7/23/2015 11:17:34 PM
City/State/Zip: Palo Alto, California 94306
_____________________________________________________________________________

Description
Comcast charges me $126 per month for combined WiFi, TV and VOIP services. Yet my wireless
devices (iPhone, iPad, Macbook Air) can no longer find my home WiFi hotspot signal. Instead,
devices connect automatically to my HP wireless printer! This lack of Comcast WiFi network
connectivity means the printer signal is stronger than the Comcast hotspot signal. That only became
true when it was revealed last year that Comcast is using our rented routers to create their public
WiFi network for other Comcast customers, for a fee at customer expense. I had Comcast in for a
service call - again at my expense - and they ~naturally~ determined that their signal strength was
"what I was paying for." They could also never explain why I was unable to send international FAXes
over their VOIP phone service. Comcast is the most dishonest, sleaziest company I have ever dealt
with and I want them sanctioned. I also want a retroactive and future discounts on my services since
they are not delivering what I have been paying for for months! I also recently discovered that the
same thing is happening in my parents' home back east. Their own home Wifi hotspot signal is also
weaker than neighboring networks. I expect this is again due to Comcast's use of our rented routers
to offer a public WiFi network to others. This is outrageous! My parents are senior citizens and they
have NO IDEA how to "tun off" the dual channels of the rented Comcast router or protect themselves
from problems like this! FCC should REQUIRE Comcast to refund ALL customers who rent their
routers. We are ALL being taken advantage of!

_____________________________________________________________________________

Ticket: # 425546 - cell phone/wifi jamming

Date: 7/24/2015 8:10:19 PM
City/State/Zip: Charleston, West Virginia 25312
_____________________________________________________________________________

Description
I have been at the Motel 6 in Cross Lanes, WV for a week. I can't use my Sprint cell phone for
internet. You have to pay the hotel $3.00 for slowest service and $5.00 for a "so called" fast service. It
is a total scam! As soon as I get 150ft from hotel, my network is fine.

_____________________________________________________________________________

Ticket: # 429346 - FreedomPop Fraud

Date: 7/27/2015 5:04:28 PM
City/State/Zip: Blue Bell, Pennsylvania 19422
_____________________________________________________________________________

Description
Freedom Pop offers a "free" wifi hotspot with up to 500 megabytes per month. Nowhere does its
documentation or website state that this data is 4G only (as opposed to both 3G and 4G), however
after repeated communications with customer support, I have learned that "free" means ONLY 4G, so
that if you are outside a 4G area, the device will not connect to 3G.
I have repeatedly requested that they update their website and documentation; they have failed to do
so (and I have now cancelled my account.)

_____________________________________________________________________________

Ticket: # 429851 - False advertising, Violation of Net Neutrality, Consumer fraud

Date: 7/27/2015 8:50:07 PM
City/State/Zip: Philadelphia, Pennsylvania 19104
_____________________________________________________________________________

Description
I have paid for a 25mb/sec down, 6 mb/sec up speed package from Comcast Cable Communications,
or XFINITY, as it has been rebranded. For several months, I have been consistently receiving an
average of 6mb/sec down and .75mb/sec up, despite the fact that I am paying for the better internet.
Comcast "refreshes" my signal and allows it to remain stable for a few hours until the sluggish speed
returns. The other day, when calling for a refresh signal, I also opted out of hosting their XFINITY
WiFi hotspots. As a result, they have intentionally harmed my internet speed again and reduced it to a
pathetic 4mb/sec down and .5mb/sec up. In addition, they are intentionally limiting bandwidth on
certain websites, such as Netflix, YouTube, and Facebook. Additionally, if one does not pay their bill
immediately, the speed of their internet is docked considerably.
Comcast is intentionally punishing customers for refusing to host a service they don't have the
infrastructure to maintain at the expense of the customer's internet speed. In addition, they are
actively policing what sites load quickly, a stark violation of net neutrality.

_____________________________________________________________________________

Ticket: # 430095 - complaint of non disclosing info

Date: 7/28/2015 5:19:58 AM
City/State/Zip: Ashland, Virginia 23005
_____________________________________________________________________________

Description
I recently added a wifi hotspot to my account at AT&T. I have added charges I was not told about like
an activation fee of $40 and since I had just paid my bill wen added I had two months worth of service
totaling $160 which I was not aware would be added at once. No cooperation on their end to assist.
lso the service is not as reliable as I thought, there has been numerous instances with no service
available.

_____________________________________________________________________________

Ticket: # 441076 - TWC ignoring opt-out settings, sending marketing email repeatedly
Date: 7/31/2015 6:22:16 PM
City/State/Zip: Brooklyn, New York 11201
_____________________________________________________________________________

Description
I have my settings on Time Warner Cable to opt out of ALL email communication (screen shot
attached). These settings have not changed in over a year. Yet, periodically, I receive marketing
email from TWC. When I click on Unsubscribe, it takes me to my preferences page, which already
has everything DE-selected. This has happened at least 5 times in the last 12 months.
I have notified TWC repeatedly of the issue, yet they continue to send me spam. Please investigate
and prosecute this violation of the law.
(b) (6)

_____________________________________________________________________________

Ticket: # 447555 - Comcast - Unacceptable Customer Service

Date: 8/4/2015 3:38:17 PM
City/State/Zip: Tallahassee, Florida 32304
_____________________________________________________________________________

Description
I recently moved from an apartment into a new house and was very prompt in calling Comcast to
transfer my services. That first phone interaction was very pleasant, but little did I know that it would
be the first of many over the course of the next few days. This first customer service representative
(we'll call her #1) was very prompt in disconnecting my previous services. She told me that there was
Comcast in the home that I was moving in to, so I would be able to self install. The next day, I called
the activation number, only to be put on hold for over 45 minutes and eventually told (by customer
service representative #2) that Comcast was absolutely not in the home before and I would need a
technician to come to my home and activate my internet services. Then I was told that I would need
to wait at least two weeks before a technician could be made available to come to my home. This was
not only unacceptable because I had been guaranteed that I would be able to activate my internet
that day, but also because I am a college student who is currently taking classes online (whose finals
are this week) and my access to internet is absolutely critical to my success.
I was told that I should call back the next day to see if there were any cancellations in the dispatch
schedule. I followed these instructions and was delighted when I was told by customer service
representative #3 that an appointment was made for that next morning and I should wait for a phone
call from dispatch to confirm. This was only after I was put on hold for over an hour in order for the
customer service representative to get some kind of special permission to prioritize my request, and
even went to far as to give me a confirmation ticket number. No such call or technician ever came.
The next afternoon, I called again, only to be told that someone HAD been dispatched and attempted
to make contact with me. All of my contact information in the system was correct and I was awake in
my residence from 7am-1pm. This representative #4 told me that I must have missed the call,
essentially calling me a liar and that someone had been there for an external appointment. He said
that internal appointment had been made for Thursday August 6th, even though I never made any
such appointment.
Later that day, I called once again and spent over an hour on the phone with representative #5. He
apologized over and over again for all of the "misunderstandings" and assured me that he would
solve the problem. He said that he guaranteed that a technician would be dispatched to my home that
next morning and gave me yet another confirmation ticket number. Before the call ended, I asked him
if he was sure that it was definite that a technician would be dispatched. He PROMISED me that
someone would be dispatched to my home before noon the next day. Imagine my surprise when no
such call or technician came yet again.
I called this morning to speak with customer representative #6, who wasted no time in telling me that I
must be confused because no one could have told me that I had a next day appointment, despite the
fact that I had a confirmation ticket number. She repeated over and over again that I had an
appointment for Thursday and I must have misunderstood the date. When I asked to speak to her
supervisor, she delayed for several minutes, telling me that a supervisor would not be able to tell me
anything differently than she had and I would be wasting my time. I almost had to yell before she
finally transferred me.
After holding for another half an hour, my call was answered by customer service representative #7
and not by any kind of supervisor. I told her my situation and she said once again that no one could
have made a next day appointment and that I must be confused. She said that I should just use the

xfinity wifi hotspots and be grateful that these "amazing services" were available to me (despite the
fact that my home is out of range of any hotspots). After she finally transferred me to a supervisor, I
spoke with someone who said they were a part of Comcast customer service leadership. She helped
me understand that I had been lied to by several representatives. They had simply put in a priority
request to the dispatch in my area and it was up to them whether or not they could service me
sooner. This was NEVER brought up to me in the over half a dozen interactions I had over the past
few days. The supervisor told me that she had put in an even higher priority request and that I would
receive billing compensation for the time I have spent without service. This appeared to be adequate
enough for her to shuffle me off of the line.
I have never encountered such despicable customer service practices in my life. If I had the option, I
would never spend my hard earned money on Comcast services ever again. Unfortunately, it is the
only option for high speed internet in my area.
This whole process has been an absolute nightmare and has only reaffirmed Comcast's public poor
reputation .

_____________________________________________________________________________

Ticket: # 457311 - AT&T Unlimited Data Throttling

Date: 8/9/2015 12:22:36 AM
City/State/Zip: Tulsa, Oklahoma 74105
_____________________________________________________________________________

Description
Once again, this month I have been subjected to throttling by AT&T because I use my unlimited data
plan. I have called them numerous times about this and they claim there is nothing they can do about
it. The only form of contract we have ever received from them is our monthly bill, which makes no
mention of throttling anywhere on it. I can provide a copy of this if needed.
AT&T claims that when throttling, they cut back to 3G speeds. However, in my experiences, the
speeds are much slower than any 3G network and render the data plan practically unusable. I rarely
have access to WiFi hotspots, and rely on data to get work done for my job and school. These
reductions in speed are simply unacceptable and AT&T has absolutely no right to violate their
contract with me regarding unlimited 4G data.

_____________________________________________________________________________

Ticket: # 459844 - Wifi jammer in area with crazy hackers

Date: 8/10/2015 5:54:29 PM
City/State/Zip: San Francisco, California 94110
_____________________________________________________________________________

Description
For the past two months our home/business wifi system has had all sorts of attacks and they keep
getting worse. Heres a list of what has happened so far. Our SSID gets spoofed frequently, our wifi
enabled devices (security cameras, phones, Alexa) all get disassociated from the network and can't
reconnect because there are faked MAC addresses being pushed to the wifi at an insanely
exponential rate in their places. Computers and routers and burning out because there is so much
traffic. Files are missing and random files are being put on the computer that were encrypted but
deletable. We use an RF meter to see where signal is coming from and it leads us to believe there is
a jammer in the area directed at our home. Even my cell phone won't receive or dial out as it tells me
I'm not on the network. We use two different software programs to monitor all the attacks, but we
don't know what else to do. Please help us. This is significantly impacting our lives and enjoyment of
our home.

_____________________________________________________________________________

Ticket: # 462218 - AT&T overcharges

Date: 8/11/2015 5:21:35 PM
City/State/Zip: Alaska, Alaska 99835
_____________________________________________________________________________

Description
The text below is from a complaint I filed with the Regulatory Commission of Alaska about my AT&T
bill from Sitka, Alaska. AT&T has suspended my cellphone/wifi hotspot service, saying I owe
$2,421.87 for the past 2 1/2 months of service. Until a couple of months ago, my bill never was more
than $85 a month.
What did the utility or carrier do that you do not like or think is wrong?
I think I have been greatly overcharged on my phone/data bill. For several years my monthly bill was
about $85. But about the first of the year the bill started creeping up to $200-$300 a month, and AT&T
said it was because of my data use. I thought, OK, I dropped my landline when ACS moved out of
Sitka and was using my iPhone 4 as a hotspot, but even when I've traveled and used the hotspot for
all Internet access I've never used more than 6GB in a month (and that was when I downloaded a
security patch for my MacBook Pro that was 1GB).
What type of remedy are you seeking and/or how do you want the RCA Consumer Protection Section
to help you?
Adjustment of the bill and my phone reconnected (even without data, I need the phone because I'm in
the middle of a work search and potential employers have no way to reach me other than email). I
have asked several times for data reports, but haven't received them. I also turn off the hotspot and
cellular data when not on the web.
Name(s) and phone number(s) of the person(s) you spoke with or wrote to at the utility or carrier
about you complaint:
I have talked with several people on the AT&T's 611 number, but don't have their names. I also have
called the (800) 947-5096 number a few times to see why my data usage is so abnormally high. I also
have stopped in the Sitka contract AT&T office (not owned by AT&T, but sells AT&T products and
services) several times, including Aug. 6, 2015. When I did call trying to find out why my data usage
had jumped so high, I wasn't given a definitive answer. I don't use streaming services such as NetFlix
or Pandora. I don't download movies or play video games. I turn off my hotspot and cellular usage
buttons on my iPhone 4 when I'm not online, and I swipe off all my apps. I find most of my time online
is spent trying to reconnect my line, since the connection is horrible. I rarely try to watch YouTube
videos because they have buffering problems, and even normal websites such as GMail and
Facebook don't always load without a refresh or two.

_____________________________________________________________________________

Ticket: # 467303 - Internet Service In Our Area

Date: 8/13/2015 5:13:30 PM
City/State/Zip: Franksville, Wisconsin 53126
_____________________________________________________________________________

Description
We originally started with Hughesnet which provided internet to us via satellite. It was costing us a
fortune through that company, so we switched and are now currently using AT&T's wifi hotspots. We
are easy on our data, meaning that the majority of our time on the web is emailing and searching web
pages. It's not often that we download, stream, and play music or videos, we tend to download a
small to moderate amount of regular resolution and smaller sized pictures off of google. The amount
of data we are charged for is far worse than Hughesnet. One day we were charged 6 times at $15 per
gig over our data plan That day, one computer was looking up a google image search while, in about
10 minutes of checking email on another computer, we had received several notifications that we had
gone over our 1gig and had been charged. It is not making any sense that that amount of data could
be used for that short amount of time especially with us just checking our email and surfing google .
We called Time Warner Cable for a service ability check. They said that they are servicing several
residences/business on our same street, but for some reason weren't able to servie our direct
location. We do not live in a farmland, ten miles away from any civilization, we are on the side of the
highway surrounded by businesses and residences and are a couple minutes away from a populated
city (Racine, WI). We do not understand why we aren't able to get affordable service in our area.

_____________________________________________________________________________

Ticket: # 476789 - Verizon wireless locking bootloaders without a valid reason in a

block c....
Date: 8/18/2015 11:15:38 PM
City/State/Zip: Highland Lakes, New Jersey 07422
_____________________________________________________________________________

Description
Verizon wireless says the reason they are locking bootloaders on android phones because they
expresses concern over the potential impact of untested software on its network. This is not a valid
reason and I will explain why.
1. Consumers who have broadband internet from Verizon, whether it be Verizon DSL or Fios have
computers on their network already which have operating systems running which have full root
capabilities and the ability to install any software the consumer wishes. These machines, "PC's" have
the ability to run any custom software, malicious or not. This does not effect Verizon in the least bit.
2. Any Verizon customer who has an Android device can turn on wifi hotspot and tether any device
to their android and run any software on a machine such as a PC which has full root capabilities, and
the ability to run any custom software.
The above to situations completely nullify Verizon's reason for locking bootloaders. There are already
millions of consumer devices which run on Verizon's network with custom software's and full root or
administrative rights.
Also, Verizon provides NO WAY of unlocking the bootloader if the customer decides to leave Verizon
and said device will no longer be connected to Verizon's network. Since carrier unlocking is now
mandatory for customers who are out of contract, it is possible to use the device on a network where
the administrators of said network have no restrictions in place for smartphones running custom
software. This alone works directly against the reasons why Verizon locks boot loaders.
Further more, an Android device, whether it be a smartphone tablet or other device running the
Android OS, "operating system" is essentially a Personal Computer, or PC.
A personal computer consists of the following. A main board to which all components of hardware
connect. A CPU. A chip set to control basic communications. Physical memory. Data storage,
whether it be solid state or mechanical, network interface(wired or wireless) input and output devices
such as a video monitor, video processor, touch screen, keyboard(Physical or virtual), other buttons
such as power, volume etc, ability to connect peripherals(Items include, sound implements, other
external input devices such as wireless keyboards, other video monitors etc. It also runs soft ware
such as word processors, editors of all sorts(photos, videos, sound etc.), data processing, internet
browsers, games, files storage and management.
The previous not only defines a PC, but it completely and clearly defines all smartphones and tablets
running Android OS.

That being said, the software running on a piece of hardware owned by a consumer has always been
at the discretion of the consumer who owns the device. There for this is also an industry standard.
I believe as well as countless other Verizon Wireless customers who own Android smartphones. This
is something that needs to be addressed.
In accordance with the block C license and because Verizon's reason for bypassing the rules is not
valid, Verizon should be required by law and FCC regulations to give consumers with Android phones
the choice to give up their warranty and unlock it's boot loaders.

_____________________________________________________________________________

Ticket: # 477129 - xfinity wifi

Date: 8/19/2015 8:55:26 AM
City/State/Zip: Clinton Township, Michigan 48035
_____________________________________________________________________________

Description
I ordered a one month subscription to access an xfinity wifi hotspot, and the hotspot as stopped
working. I have been billed for the entire month already and cannot access the hotspot. I have called
multiple times and have been shuffled around to the point of being disconnected from customer
service. I have attempted to call multiple numbers to resolve this issue, and no one has connected
me with anyone who can access my account.

_____________________________________________________________________________

Ticket: # 478965 - Public WiFi Hotspot Interfering with Wireless Devices

Date: 8/19/2015 6:48:00 PM
City/State/Zip: Peachtree City, Georgia 30269
_____________________________________________________________________________

Description
Comcast's built in router/modem combo broadcasts a unsecured public wifi hot spot, which routinely
causes my devices to jump onto that network even after I've attempted to have my devices forget the
network. I also suspect, but cannot yet prove, that this public network is much stronger than the rest
in the house. I think this is a potential security vulnerability, and I suspect it interferes with our
bandwidth despite Comcast claiming otherwise.
which also seems to interfere with WPS linking of devices unless its completely shut off and the
battery removed (which: spoiler reverts the modem back to default)
I know I can put the modem in bridge mode and disable this, and have done so once, but a family
member moved the modem to another location in the house which then reverted the modem back to
its original settings.
This wouldn't be a problem if I could just log into the modem and change the settings myself, but
Comcast is so incessantly and petulantly controlling that attempting to do requires spending 45
minutes on hold waiting for customer service before they finally give you the key to change the
settings.
Aside from being overcharged for services that the company cannot provide, this is probably the
single most annoying feature of their internet service, and its why I intend on paying the racketeers
their racket money so I can run my own modem in my own house, and get rid of the awful modem
Comcast charges monthly for the privilege of having the device in our home, as it attempts to destroy
our lives, and test the limits of not only our sanity, but also our faith in modern human civilization.

_____________________________________________________________________________

Ticket: # 483709 - non existing WIFI with Cablevision

Date: 8/21/2015 8:14:51 PM
City/State/Zip: Bronx, New York 10452-2258
_____________________________________________________________________________

Description
I've had cablevision's optimum triple play for less than a month and I've had to call numerous times as
well as have visits from technicians who all tell me that my problem is because there are many
electrical signals like other wifi, cordless phones, microwave ovens that overload the signals. They
have not beem=n a ble to resolve the problem. On my last call, I was told by the person on the phone
to buy an adapter so that we could get the other signal they offer which is 5 G becuase the stronger
on much more used 2.4 G is saturated. That is not my problem, A technician confided in me that the
reason why that happens is becuase they use optimum rouders as wifi hotspots. I pay for a service
that I am not getting. Most people a wireless now because they can roam their home with their
devices, use popular gadgets like Chromecast which is exclusively wifi and it is unbelievable that all
they have are excuses and cannot do something about it. They have even blamed government. We
need you to step in and help us with this issue.

_____________________________________________________________________________

Ticket: # 491163 - 911 calls getting dropped

Date: 8/26/2015 10:06:24 AM
City/State/Zip: Port Saint Lucie, Florida 34984
_____________________________________________________________________________

Description
I have been having ongoing issues with my cell phone service, on August 16th 2015 at 3:51 P.M I
tried to make an emergency call on my cell phone and it went to a busy signal, I then used another
phone that went through without issues. I can see that my cell phone is connected to spoofed base
stations and have filed complaints against T-Mobile with the F.C.C for not reporting these issues to
proper authorities and now its becoming a safety of life issue along with privacy and security. These
spoofed base stations are jamming up my service and exposing me to a unregulated illegal RF signal.
I know its a DOS attack on my call drops. I have reported this call drop to T-Mobile and asked if their
records show on the date of 8/16/2015 at 3:51 P.M that I made that 911 call they said it does not
show on their records, my cell phones call log shows it.

_____________________________________________________________________________

Ticket: # 492528 - Deactivation of wifi hotspot

Date: 8/26/2015 4:26:44 PM
City/State/Zip: Yeadon, Pennsylvania 19050
_____________________________________________________________________________

Description
Company deactivates my device for lack of use yet continues to bill my credit card each and every
month. As long as my account is paid my device should not be deactivated.

_____________________________________________________________________________

Ticket: # 493283 - ATT bogus overage data charges from non working HOTSPOT
device
Date: 8/27/2015 12:23:10 AM
City/State/Zip: Tulsa, Oklahoma 74136
_____________________________________________________________________________

Description
Jan I made mistake of visiting ATT store in Bel Air MD. Wanted wifi hotspot on my phone to my
laptop. They instead sold me a non working HOTSPOT device, destroyed my grandfathered in
unlimited data plan and deceived me in not telling me about extended contract or connection fee. ATT
later removed both fees but refused to restore the unlimited data plan!!! Then the HOT SPOT started
a data overage leakage. Charged me almost $300. They credited it. Then I was in surgery in hospital
and it was 40 miles away turned off and they charged me that again!!!!!! thieves! They credited it
back. Then they sent a new device. It doesn't work either. They promised to credit back about $200.
The personal didn't follow through and it still is owed me and now they refuse to credit it. Then I paid
$27 on line on bill and they never posted it though my screenshot said it was paid. Then I turned the
device off, left it off property and used wifi at Starbucks, my neighbors, my sisters and library and
National Press Club. NONE at the hotspot ! SO? THEY CHARGED ME $300 again!!!!!!! The stupid
customer service agents lie, disconnect, can't speak english, wasted mega hours of my work week
putting me on hold and have yet to resolve the issue. Now the bill shows no credit as promised and a
threat of cut off if I don't pay $400 including a payment promise plan that was dropped by a supervisor
who promised to refund all the money but only did $60. He sent a copy of a letter that circulated the
ATT support dept telling them about this faulty device and overage bogus charges. BUT I CAN NOT
GET ANYONE TO REFUND AND ADJUST MY ACCOUNT!!! They say if I don't' pay $400 they are
cutting off my phone. They say they have made too many adjustments already. I don t'care if they
make 100 adjustments. If they are thieves and goof-balls in their customer support lack of
followthrough and sell faulty devices and cancel plans and cost me a mess, then they have to credit it
and get it streight!

_____________________________________________________________________________

Ticket: # 494213 - Public wifi blocking

Date: 8/27/2015 12:38:26 PM
City/State/Zip: Boise, Idaho 83702
_____________________________________________________________________________

Description
Boingo Wireless, Inc. blocked the public wifi at MSP and
BDL airports on August 18, 2015 and at MSP airport on August 25, 2015. I was unable to access the
internet via the public wifi even though my computer indicated I had a good connection and ipaddress
through the public wifi. Clicking on the browser resulted in automatic redirect to the Boingo website
where I was required to open an account in order to access the internet. I declined to open an
account.

_____________________________________________________________________________

Ticket: # 499383 - Horrible Comcast customer service.

Date: 8/30/2015 3:14:00 PM
City/State/Zip: Goodlettsville, Tennessee 37072
_____________________________________________________________________________

Description
Where do I begin?? I have had problems with Comcast service off and on since we started with them
few years ago but this past year has been the worst! Starting last summer I tried to downgrade our
package plan because we couldn't really afford it at the time since my father in law just passed away
from cancer and no life insurance so my husband and I along with his sister went broke preparing all
the arrangements. The Comcast agent lady from the retention department instead talked me into not
downgrading saying 'In his time of mourning there should be little change as possible so it would be
better for him to keep it the same' she said she can offer us a customer loyalty discount which ended
up only being about $20. Reluctantly I agreed. But then they sent us this new modem that I find out is
suppose to offer wifi hotspots to any surrounding persons with a Comcast account and since then our
internet speed dropped dramatically. Now since the beginning of this year we were informed that we
can no longer have unlimited data usage and can only get 300 Gigs a month. This is not working for
me either because by the 25th we get a message saying we have used 90% of our data. That should
be at least 30 Gigs of data (10% of 300 = 30 right??) but somehow in less than 24 hours we would
exceed that and then get charged for extra data. I know damn well we don't go through that much
data in 24 hours so I do not understand this.
Anyways,
Decided we were gonna drop the tv and phone service but still keep the internet and we signed up
with Direct Tv. Along with the HD DVR comcast box we also had a basic little cable box for a second
room that ended up going missing. I called the 800 line and they told me i needed to go to one of their
local stores to get a lost/stolen claims written so they can take it off my bill, only when I went there to
drop off the DVR box they told me I had to call the 800 number for the lost cable box and until I have
that taken care of I will continue to be charged for TV service....even though I am not using it. That
was August 10th. I ripped my house apart for the next 4 days trying to find that stupid cable box but
never could find so i finally called the 800 line on August 14th. Then that Comcast agent set me up
with a ticket number and an appointment time when they would call me and it was scheduled for
August 28th at 4:40 pm. The call never came, when i tried to check my comcast email account I got
some message from the site saying i needed to call a number for some God forsaken reason. When I
called it was to the line where they inform people about their internet data usage. I told her that was
the least of my problems and told her about the call i was suppose to get but never did. She kept
cutting me off to explain to me that she was not in that department and could not help me. She
started to get an attitude with me when I explained to her that all I wanted her to do was transfer my
call to the right department for my lost/stolen box case. She told me she couldn't do that and I would
have to call the line directly. No help whatsoever and attitude which is pretty much how most of my
calls to their customer service goes.
I am getting charged for services I am not using and will continue to be charged until this issue is
fixed. What am I suppose to do when I keep getting the runaround from them??? Now I don't even
want their internet service and am currently looking for another service provider. As a NEW customer
that first year was great but soon as that was over it just kept getting worse and worse. When I got
the triple play package I am promised their best deals however now I don't have unlimited data, the
phone line cuts in and out, and the HD quality channels do not look HD at all. We really thought our
new samsung tv was defected but the movies all look great.

It is the 30th and still have not heard a word from comcast and am at a lost on what I should do. After
that last call I made to them on Friday August 28th led the start of a panic attack and had to take
medicine I hadn't had to take in a while. I am incredibly upset and frustrated that I cannot get
something as simple as a lost/stolen box claims ticket taken care of and I have to wait so long while
they still charge me. I am at my wits end. This is not what I signed up for and cannot wait to be free
from Comcast completely.
Also I don't have unlimited minutes on my phone so I burned through over 100 minutes on waiting
time alone in trying to get this straightened out.

_____________________________________________________________________________

Ticket: # 513406 - Time Warner Charged wi-fi

Date: 9/6/2015 11:54:47 AM
City/State/Zip: Dallas, Texas 75228
_____________________________________________________________________________

Description
Dear FCC,
I used internet access from TWC for year I paid 14.99 a month with wifi, after few months they
blocked wifi, if I want to use it I must pay for $5.00 a month. I heard FCC announcement whose
charged wifi will report to the FCC if its right please take an action with TWC.
Thank you!
(b) (6)

_____________________________________________________________________________

Ticket: # 514382 - Equipment Authorization and Electronic Labeling for Wireless

Devices
Date: 9/7/2015 3:03:03 PM
City/State/Zip: Stockton, California 95204
_____________________________________________________________________________

Description
I recently discovered an article discussing the FCC's new proposal and how it relates to Wi-Fi.
Since Wi-Fi is a very short range technology, any FCC regulations pertaining to it ought to be limited
to the prevention of short-range interference.
The FCC's proposal exceeds the bounds of its authority, and the engineering community is aware of
this. The public may be made aware if they continue to try to push the proposal into law.
If I have been misinformed, please feel free to inform me of how it actually is, but if my source is
correct, then the FCC could get into serious trouble for this.

_____________________________________________________________________________

Ticket: # 523054 - Smartcity, false advertising, extortion for services

Date: 9/11/2015 9:25:33 AM
City/State/Zip: San Antonio, Texas 78254
_____________________________________________________________________________

Description
I rented a booth at the Alamo City Comic Con in San Antonio TX, at the Henry B Gonzalez
convention center, I prepaid the $80 for wifi service at my booth. Upon checkin I was then told it is
$79.99 per device, per day. This is false advertising.
Additionally I was told i could not use a wifi hotspot and that it will be blocked.
This is illegal and immoral, neither the comic con nor Smartcity, the internet vendro, want to take
responsibility for this.

_____________________________________________________________________________

Ticket: # 529541 - Broadband Access and Limited Choice of ISP

Date: 9/15/2015 11:06:44 AM
City/State/Zip: Alabaster, Alabama 35007
_____________________________________________________________________________

Description
I currently live at (b) (6)
, Alabaster AL 35007. I have been at that address for the last 4
years or so and during that time, the ONLY option we have had for internet (other than wifi hotspot
from Sprint or Verizon, which doesn't work so well since our signal is terrible there), is AT&T DSL.
This DSL service is maxed out at 6Mbps which is far below current "Broadband" standards and the
service has been unreliable the last year or 2. We have had to call tech support at least once a month
for them to look at issues we were having (it affected our entire neighborhood at least). This latest
issue caused us to be out of service for a week (normally the outages are about a day long). We have
a number of people in our neighborhood that have to work from home sometimes and it is very
irritating when our internet is slow and flaky.
The real travesty is that they charge me almost 60 dollars a month for this internet service which is a
rip-off (Charter is charging about the same amount for their 30 - 60 Mbps service near my address). I
think they know they can get away with it too since they are really our only option, which sucks.
We have been trying to get Charter to come out since their line ends about 800ft. down the road from
our development, but nothing so far. Our neighborhood is trying to get a petition together right now to
try and get Charter out there.
I am reaching out to the FCC in hopes that maybe some pressure can be put on AT&T and/or
Charter. I looked that the Connect America Map and we are apparently "Ineligible - below
benchmark" so neither ISP will get money to expand into our area and provide us with decent
broadband service.
I know AT&T will lose all of their customers in our neighborhood once we have another option (unless
the option is AT&T U-verse and we have decent speed options).

_____________________________________________________________________________

Ticket: # 533220 - AT&T blocking advertised phone features for unlimited data
customers
Date: 9/16/2015 4:27:39 PM
City/State/Zip: Westfield, Indiana 46074
_____________________________________________________________________________

Description
AT&T is still blocking the use of the iPhone's advertised feature to create a WiFi hotspot. If I try to
turn on the feature, the phone says to call AT&T and AT&T says they will not allow the feature for
unlimited data accounts. Unlimited accounts are now limited to 22GB before being throttled but the
use of that data is still limited by AT&T. This limitation was not described in the contract, and the
advertisement for the iPhone 6 did not detail this limitation. Preventing certain types of data violates
Net Neutrality.

_____________________________________________________________________________

Ticket: # 533426 - Hotspot signal Jamming at Tech shows (CEDIA)

Date: 9/16/2015 5:27:34 PM
City/State/Zip: North Port, Florida 34286
_____________________________________________________________________________

Description
Every year the company I work for shows product here: http://expo.cedia.net/
Every year they block hotspots so the show exhibitors are forced to purchase Internet access at
exorbitant prices.
The last 2 years the show was in Denver and I tried to use my Verizon Jetpack to connect my laptop
and it was not able to get out.

_____________________________________________________________________________

Ticket: # 538968 - data plan required with smartphone

Date: 9/19/2015 9:39:45 AM
City/State/Zip: Catawba, Virginia 24070
_____________________________________________________________________________

Description
I want to be able to use a smartphone without having a data plan. I have no use for internet access
away from wifi hotspots but all major wireless carriers require a data plan with a smartphone.

_____________________________________________________________________________

Ticket: # 539987 - Wifi blocking

Date: 9/20/2015 9:59:43 AM
City/State/Zip: Irvine, California 92618
_____________________________________________________________________________

Description
I stayed at Trump hotel in Las Vegas and noted my phone stops working every time I walked into the
hotel. I couldn't even use it when standing against the windows. As son as I get out and stand on
sidewalk, it magically started to work

_____________________________________________________________________________

Ticket: # 542982 - wifi protections?

Date: 9/21/2015 10:15:47 PM
City/State/Zip: Powder Springs, Georgia 30127
_____________________________________________________________________________

Description
please read my conversation as follows...
http://answers.microsoft.com/en-us/windows/forum/windows_10-networking/wifi-jamming-isilegal/efdd2bb3-1736-4939-bbb4-be07dd671db3?msgId=8597842f-5e20-4ee0-9f21-1745a692b890

_____________________________________________________________________________

Ticket: # 549607 - Mis-led consumer about plan.

Date: 9/24/2015 1:42:47 PM
City/State/Zip: Bethesda, Maryland 20814
_____________________________________________________________________________

Description
AT&T representative mis-led me regarding the At&t wifi hotspot plan. She told us it is a 'use as you go
along plan' and not a monthly plan even though we asked her again and again to verify as the receipt
said it was US$50 monthly hotspot. She said not to worry as she input the correct information in the
system and there is no expiration date. We only need to top-up when balance goes to zero.
We hardly use much of the 5GB plan purchased and was under the impression that there is still
plenty of data. However we just found out that it expired after 30 days today. Sep 24, 2015.
Called up their main customer service and asked for clarifications. 1 (800) 864-8331. All the customer
service representatives purposely dropped the calls after hearing the issue including their
supervisors. I spoke to Jerelle, Ellie(supervisor), Chumika, Chimika's supervisor and Jan. Each time,
they dropped my calls instead of resolving the issue.
It is not right for At&t to misled the consumers about their products and services.
Made the 1st call at around 11:25am.

_____________________________________________________________________________

Ticket: # 559601 - Inexplicably without phone and internet service for 4 days now!!!
Date: 9/29/2015 6:31:56 PM
City/State/Zip: Raleigh, North Carolina 27616
_____________________________________________________________________________

Description
Service was mysteriously and inexplicably disrupted on Saturday, 9/26/15, and has yet to be restored
as of this time (7:25 pm on Tuesday, 9/29/15). Have not been able to connect with a LIVE person, but
was told via the automated ATT system when I logged the issue that the problem is on ATT's end.
WIthout the phone, I also lose the internet connection. This is unacceptable, and in my humble
opinion, the company should not be allowed to engage in this type of business if they do not have the
requisite infrastructure and staff to provide consistent and stable levels of service over time and timely
resolution of any issues that do arise. My ability to log this complaint via the Web is facilitated by a
mobile wifi hotspot device that I incurred the expenses to buy and recharge to enable some level of
routine communications within my household. To me, being without a landline phone for extended
periods of time, as in this case, is a safety and security issue, even though considered old-fashioned
these days, and in spite of the fact that I do have a separate cell phone through a different service
provider.

_____________________________________________________________________________

Ticket: # 568362 - cyberstalking ,cell jammed ,WiFi jammer,

Date: 10/3/2015 10:50:02 PM
City/State/Zip: Ionia, Michigan 48846
_____________________________________________________________________________

Description
people know what were doing day and night can repeat word for word what we say in house on
phone. people come over and can't get wifi or cell signal.nephew keeps telling me we have jammer
hitting us. said used them on him and armed forces iraq. some time when cell goes out can hear
forein voices . rod briggs is computer genius. 10 years marine core 10 years navy servalance
electronics.10 year counter servalance. work for radio shack now does all computer work for
herbrookes egg farm. he lissens end to phone calls and believe are house has been bugged for last
five years. would call and tell land lord what were doing in are house and neighbors police and county
government. once arrested be other people come out that they have been victoms of these two. been
told we aren't the first too be stalked by her and her family and husband.everone is scary of the two
people and family cause so vindictive and manipulate law enforcement for there own agendas. with
out remorse. (b) (6)
48848 ionia and one last thing type on
phone will have messages like some one have hacked phone spelling messages out two me .
thought at first was pocket spell.
s

_____________________________________________________________________________

Ticket: # 570423 - Interenet wifi hotspot

Date: 10/5/2015 12:34:26 PM
City/State/Zip: Miami, Florida 33137
_____________________________________________________________________________

Description
I have been under a year long comcast internet service package since Dec 14. As part of the deal I
was granted access to the network of wifi hot spots. I have used the hot spots for 9 months. Starting
last Thursday, I was informed I no longer have access and I would have to upgrade to a premium
service. My original deal included wifi hotspot access and should be honored for the full year of my
subscription.

_____________________________________________________________________________

Ticket: # 581563 - University of Texas at Austin Removes AT&T Wifi from Residence
Halls
Date: 10/9/2015 3:31:27 PM
City/State/Zip: Austin, Texas 78705
_____________________________________________________________________________

Description
The University of Texas at Austin IT Department disabled access to the AT&T Wifi Hotspots in all
residence halls. According to the department, this was done to improve the quality of connection to
the UT private network. However, both networks are still available in every non-residence building,
which receive a greater amount of daily network usage. The department head has refused to
elaborate on the reasons for the network's removal.

_____________________________________________________________________________

Ticket: # 583136 - False Advertising/False Billing By Comcast

Date: 10/10/2015 5:34:36 PM
City/State/Zip: Wells, Vermont 05774
_____________________________________________________________________________

Description
I would appreciate assistance in obtaining satisfactory and improved performance from Comcast with
regard to its advertised, nationally available Xfinity Wifi hotspots.
As an active, Xfinity account holder in Vermont, I was advised by an account representative that I
could access the internet by using my account information and logging on to the Xfinity Wifi hotspot in
the building at which I would be staying for less than two weeks in Florida. Unable to make a reliable
connection from anywhere within that building, I requested Comcast (by speaking to a representative
at their 800 telephone number) to repair the hotspots equipment. When I informed one Comcast
representative that there was no place within the building at which a reliable internet connection could
be made, she indicated that a technician could and would be dispatched to the location to ensure
internet connectivity on every level of the building. All that would be required was that my account
information be used to initiate the ticket or dispatch. I agreed.
Upon his arrival, the technician informed me that the lack of availability of internet connectivity within
the building was normal for the type of Xfinity hotspot within that building. Further, despite national
advertisement that their wifi hotspots are secure, the technician informed me that these hotspots are
not secure and that he would personally advise me not to use them.
We are now in receipt of a $70 charge on our Florida Comcast accouns for this technicians service
call to the building in Florida. Disputing the charge has been to no avail. Comcast insists that the
technician provided, customer education, diagnostic tests, and a service call to my home. Although
this is stated verbally, Comcast account representatives reaches via telephone refuse to provide an
itemized bill indicating that these are the reasons for the charges. They state that I need to go to any
Comcast office for a printout of an itemized bill. I did drive the 40 miles and 60 minutes to my nearest
Comcast Office in Vermont which demonstrated to me that they did not have access to itemized bills
in my Florida account and what the representative should have stated was that any Florida office of
Comcast could print out a copy of the charges on the Florida account.
On the assumption that the unseen itemization is correct, I dispute the charges on the Florida
account: (1) The account which was billed for the technicians visit to the building is on a seasonal
hold. There is and can be no activity on or in that account. Therefore, how can Comcast assess a
fee on an account which can have no activity? (2) No customer education was provided. The
technician agreed that the Comcast wifi hotspot was not operating the way hotspots, in general,
operate. He could not provide me with any information that would assist me in gaining access to the
internet through the buildings hotspot. (3) No diagnostic tests were performed on the buildings wifi
system. Not one meter or piece of equipment was taken from the technicians truck. (4) The
technician was dispatched to a building containing 75 apartments to determine why reliable
connectivity to the internet could not be obtained anywhere within the building. Why then, should one
individual be charged for the dispatch of a technician to correct the malfunctioning of Comcasts
equipment located on the exterior of 75-unit apartment complex?
There are general standards as to what constitutes a wifi hotspot:
P.C. Magazine defines a wifi hotspot as, The geographic boundary covered by a Wi-Fi (802.11)
wireless access point. Typically set up for Internet access, anyone entering the hotspot with a Wi-Fibased laptop, smartphone or tablet can connect to the Internet, providing the access point is
configured to advertise its presence (beaconing) and authorization is not necessary. If authorization is

required, the user must know the password. (http://www.pcmag.com/encyclopedia/term/61778/wi-fihotspot)

Wikipedia defines a wifi hotspot as, a physical location that offers Internet access over a wireless
local area network (WLAN) through the use of a router connected to a link to an Internet service
provider. Hotspots typically use Wi-Fi technology. (https://en.wikipedia.org/wiki/Hotspot_(Wi-Fi))
Comcast advertisements and literature seem to agree with these generally recognized standards for
wifi hotspots. On their website, Comcast describes their hotspots as follows: XFINITY WiFi
Hotspots. XFINITY WiFi is a network of hotspots that keep you connected to the Internet at WiFi
speeds around town. Access to the hotspots is offered exclusively to XFINITY Internet customers and
is offered at no additional charge to customers who subscribe to packages offering 25 Mbps speeds
or higher.
For users who don't subscribe to an eligible XFINITY Internet package, hourly, daily, weekly and
monthly XFINITY WiFi Access Passes are available for purchase. (http://customer.xfinity.com/helpand-support/internet/about-xfinity-wifi-internet/)
As a Comcast, Xfinity account holder, I have every right and expectation to receive the wifi service
that is the standard of internet service providers when it is advertised as being provided by Comcast.
Moreover, the procedure for obtaining internet connectivity from Comcast wifi hotspots is usual and
customary, as evidenced by its own instructions: How do I access XFINITY WiFi?
1.
Enable your WiFi on your wireless device.
2.
Find and select the XFINITY WiFi network (network name: xfinitywifi) and launch your
browser. The browser will redirect you to the XFINTY WiFi sign in page (if you don't see the sign in
page, you may have to type a different address in your Web browser - such as www.xfinity.com - to
be redirected to the XFINITY WiFi sign in page).
3.
Sign in using your Comcast Email or username and password, then start browsing the Web.
Consequently, when I was unable to connect and stay connected as per Comcasts instructions, I had
every right and expectation that Comcast would repair the connectivity problem. In Comcasts own
words: If you still cannot get online and your Comcast Email or username and password are correct,
it is possible that we are having a service issue. Please contact our Customer Support Center at 1800-XFINITY and select the High Speed Internet
Comcast Customer Support was contacted five times with regard to this issue. Each agent provided
different information and suggested a different resolution. One agent stated that the building
definitely had an Xfinity wifi hotspot, which should be accessible from every apartment in the building.
The agent volunteered to dispatch a service technician to provide access for apartments on each
level of the building. To dispatch a technician, the agent claimed to need an account number. The
agent was given the number of our active, Vermont account. At no time during our conversation, was
there mention of a fee for dispatching the technician or mention of levying a fee on our Florida
Comcast account. I, therefore, object to a fee being levied on our Florida account.
There is much wrong with the way in which Comcast operates: (1) Comcast advertises, nationally, a
service that is incapable of delivering nationally recognized standards, and is, therefore, substandard.
(2) The instructions provided by Comcast on its website, imply that the wifi service it provides is up to
national standards, and if it is not, Comcast should be contacted to correct the problem. But when
Comcast is notified and a technician dispatched, the customer is billed for no service provided. (3)
Comcast does not inform its customers that it will be their personal accounts, and indeed any of their
accounts, if they initiate a call for repair of a public wifi, and (4) Comcast will not provide an itemized
bill to its customer if that customer requests the repair of a public wifi.
Comcast is in the business of communications at the national level. Surely its procedures, as
described above, violate principles of acceptable business practices at the national level. Any action

on your part to improve the business practices of Comcast would be appreciated. Any advice you
can offer as to how I may obtain some redress of my concerns, including restitution of funds, from
Comcast, would be greatly appreciated.
Sincerely yours,
(b) (6)

_____________________________________________________________________________

Ticket: # 596750 - Comcast account upgrade wifi hotspots

Date: 10/16/2015 6:21:37 PM
City/State/Zip: Seattle, Washington 98146
_____________________________________________________________________________

Description
comcast. Comcast has a feature with some of their tiers of service that allow your to connect to their
public wifi hot spots - usually called xfinitywifi. They changed their pricing so that my current service
level no longer included that feature. I called on Oct 9 to ask why I no longer could connect to the
hotspots and was informed that the feature is no longer available with my level of service. I was
asked if I wanted to upgrade my account which would be 13$ more and then I could re-connect
immediately. According to the agent, my account was upgraded but I could not get connected.
While the agent put me on hold I was disconnected. I called back and there was no record of my
placing an order and I was told there was no 13$ more I could pay and that I would have to upgrade
to a triple play package.
The new agent said I would have to reset my modem to get re-connected - at this point I have been
on the phone for an hour. Once my modem was reset, he said I could connect.
The next day after resetting my modem I still could not connect. I called support again and they
walked me through the usual stuff about reseting computers, etc still no connection. They said the
issues would have to be pushed to Tier 2 support and that I would here from them in the next 24
hours.
24 hours turned into 48 hours - still no connecting and still no call
I called again and was put on hold. The agent said the issue was still being resolved and that i would
hear from someone in the next 24 hours. 24 hours comes and goes, still no call and no connections.
Finally a week later with no service and no calls I called to cancel my account. I explained to the
agent why I was leaving and she said the problem was my modem needed to be changed out. I
asked her why I had to threaten to quit in order to finally get this information and she said she didnt
know and apologized.
I explained that this issue had taken 4 hours of my time, and that I have had to cancel appointments
and delay clients in order to get this resolved. She offered me an insulting $30 for my trouble and
then told me they could send out a modem for $15.
I told her that this was why Comcast is rated worst in customer service and is the most hated
company in America. I asked to speak to a manager and was put on hold for 30 minutes before
finally hanging up.

_____________________________________________________________________________

Ticket: # 600045 - Verizon Overcharge

Date: 10/19/2015 3:16:08 PM
City/State/Zip: Waxhaw, North Carolina 28173
_____________________________________________________________________________

Description
Dear FCC representative,
I am writing to file a complaint against Verizon, my former wireless phone service. I had been a
customer of Verizon for over 9 years. I paid for 4 cell phone lines and one wifi hotspot device at a
cost of around $300 a month. In the spring of 2015, I noticed a significant decline in the quality of the
service from Verizon. I was having problems getting or receiving calls from my home and my
children, who used the other 3 cellphones, were not able to text from our house. I called Verizon
several times and a trouble ticket was opened.
What I was told over the phone by Verizon was that our area was now considered considered a
"marginal" service area. Verizon suggested that we purchase an extender at a cost of almost $250.
They said it would improve our service to what it was before. Verizon also said that we could
terminate our service with Verizon with no termination penalty and port our numbers to a different
carrier. Given we had been with Verizon for so long I elected to go with the extender. The Verizon
tech person came to our home and installed the extender. When we asked him what our options
would be if it didn't improve our service he repeated the same thing I was told over the phone. That
because we were in a marginal service area we could terminate our service and move to another
carrier with no payment penalty.
After trying the extender for about a month I didn't notice any real improvement. I still had to go
outside my home to take or receive calls and my kids could not send text messages that had any
attachments. Given that I run my company from my home, continuing with Verizon was not going to
be an option.
At the end of August, I ended my service with Verizon and started service with Sprint. Sprint had
asked if there would be any termination fee from Verizon and I had said no as that is what I was told
by the Verizon representative on two occasions. I did tell the Sprint people that I had not paid off 3 of
the phones and Sprint agreed to pay for the payoff of those devices.
After my service was up and running with Sprint (and I have to say I have much better reception and
none of the issues I had with Verizon) I called to cancel my service with Verizon. The Verizon
representative asked which carrier we had switched to and I told him Sprint. He then discussed the
charges that I would incur do to my terminating service with Verizon. The representative for Verizon
indicated that I would have to pay a termination fee for each line. I told him that it was explained to
me by Verizon in the Spring and then again over the summer that I would not have to pay because I
was considered in a marginal service area. The Verizon representative said he was not able to
"locate" in the notes that information. I asked him to go back and listen to the recorded conversation I
last had with Verizon. He said that it was too complicated to go back and do that. He then explained
that I should just pass the cost off to Sprint as he was sure they would also pay the termination fee. I
told the representative I thought that was unethical.
There are many people in my area that have logged in complaints with Verizon over the marginal
service. Some people have also filed complaints with the FCC. I am specifically filing a complaint for
two reasons:
1. I was charged almost $400 in termination fees when Verizon was the one who could not provide
service.

2. Verizon suggested that I take advantage of Sprint by asking them to pay the termination fee that
Verizon should have never been charging me in the first place.
I hope that you can help me resolve this. I think this is extremely ugly behavior by a vendor that I
trusted and used for years. Never again will I ever consider using this company.

_____________________________________________________________________________

Ticket: # 603355 - Internet Blocking/throttling

Date: 10/20/2015 8:56:01 PM
City/State/Zip: State College, Pennsylvania 16801
_____________________________________________________________________________

Description
I have used the Comcast Xfinity WiFi service, which can be linked to a broadband account or
purchased separately without any obligation. Both allow the customer to connect to any internet
hotspot provided by Comcast. When connecting to this service, certain files are not allowed to be
downloaded and are blocked/throttled after they are started at almost exactly the same spot, every
time. These files can be anything from drivers provided by ASUS or nVidia to free to download open
license programs, nothing illegal. But when connecting to their private customer broadband side of
the WiFi being broadcasted by the same modem, there's no issue. One file that I distinctly have
flagged by them is nVidia's video driver located at
http://us.download.nvidia.com/Windows/358.50/358.50-notebook-win10-64bit-international-whql.exe.
This file is habitually stopped at about ~785k, no matter which Xfinity WiFi hotspot being used.

_____________________________________________________________________________

Ticket: # 610534 - Westin Bonaventure blocking wifi hotspots

Date: 10/24/2015 6:29:49 AM
City/State/Zip: Irvine, California 92620
_____________________________________________________________________________

Description
It appears as though the Westin Bonaventure Hotel in Los Angeles is blocking Wi-Fi hotspots. During
my current stay at the hotel, I am again noticing the fact that my hotspots Will not connect to
Verizon's network. So, this forces me into buying the hotel's Wi-Fi Internet service daily.

_____________________________________________________________________________

Ticket: # 610699 - wifi jamming

Date: 10/24/2015 10:32:19 AM
City/State/Zip: Greensboro, North Carolina 27406
_____________________________________________________________________________

Description
someone using the wifi ID of BRCM_TEST_SSID is jamming my home wifi signal
it is not all the time but often enough that prevents me from using my home
tablet please have someone contact me at (b) (6)
to discuss.
This is the second time I've reported this problem.

_____________________________________________________________________________

Ticket: # 610865 - Wifi at Austin Texas Airport

Date: 10/24/2015 12:49:47 PM
City/State/Zip: Austin, Texas 78753
_____________________________________________________________________________

Description
I suspect My portable wifi hotspot is being force disconnected by a AP in the airport. there is Bongo
wifi here

_____________________________________________________________________________

Ticket: # 611389 - School Operating WiFi Jammer and Deauthorization Attacks

Date: 10/24/2015 11:06:59 PM
City/State/Zip: Melrose Park, Illinois 60160
_____________________________________________________________________________

Description
The school I attend, East Leyden High School, has used targeted wireless jammers and
deauthorization attacks.
On October 21, 2015 I was using my mobile device as a hotspot for my laptop due to network
congestion on the schools network. This hotspot was operating within the FCC 2.4Ghz channels and
switching automatically to avoid any possible interference, although their network operates on the
5Ghz band which makes interference not likely.
My device connected to the hotspot suddenly began to lose connection and would not reconnect
even though the phone was next to the laptop. I looked at my laptops wireless logs and it stated the
following
2
3
5

Previous authentication no longer valid

Deauthenticated because sending STA is leaving (or has left) IBSS or ESS
Disassociated because AP is unable to handle all currently associated STAs

Using WireShark, a deep packet analyzing program, I identified what looked like deauthorization
packets from their access points which seem to posses the ability to illegally jam wireless signals.
However my device was seized and all logs were erased. I will be capturing these again but they are
engaging in highly illegal and unethical behavior by illegally blocking my access to federally controlled
wireless bands

_____________________________________________________________________________

Ticket: # 611558 - Residential Internet caps

Date: 10/25/2015 10:26:12 AM
City/State/Zip: Hialeah, Florida 33010
_____________________________________________________________________________

Description
I would like to formally file a complaint against Comcast Xfinity internet services. Their newly imposed
300 gb limit is unreasonable and unrealistic to align with how digital our lives have become and is a
major step backwards in innovating or improving high speed home internet. I had not been aware that
this practice had been in place in other parts of the country, and our family used the "generous"
amount they grant of 300 gb in less than a week.
I understand that they are a business that wants to make profits as all companies do. But this practice
of such small data allotments are stifling and only benefit them with overage fees.
All new technologies tend to start on this track for example limited minutes and texting on cell phones
as well as data. But why is it that with so much more content and devices that access internet
nowadays that internet and cell phone companies are not expanding internet access?
It is an unfair practice to us as consumers to also be keeping track of how much we
browse/stream/backup etc when the Internet at home which we pay for has never had a limited use
attached to it especially such an unfeasible limit.
Xfinity offers free wifi hotspots and I Live at the same intersection as one of them and It is a joke. For
one I don't feel comfortable connecting to an open access wifi when I have my own in home wifi that
is paid for. They offer a secure connection after installing an app and profiles onto your device, yet
with both connections the signal keeps dropping intermittently and is very weak and am unable to use
at the same capacity as my in home network.
Please intervene in this matter. I feel since they were unable to get their way in net neutrality they are
throwing their weight around onto consumers.
Thank you for your time.

_____________________________________________________________________________

Ticket: # 618137 - Comcast adding open access WiFi hotspot on our home modem
Date: 10/28/2015 12:49:51 PM
City/State/Zip: Anacortes, Washington 98221
_____________________________________________________________________________

Description
Comcast has created an unsecured wifi hotspot on our home internet modem that we lease from
comcast. this has happened twice despite us calling to have it removed. creating an open access wifi
on our machine endangers the security on our home computing environment. This should be illegal!

_____________________________________________________________________________

Ticket: # 619357 - Conrad Hotel Miami

Date: 10/28/2015 6:54:05 PM
City/State/Zip: Haymarket, Virginia 20169
_____________________________________________________________________________

Description
Recently stayed at the Conrad Hotel in Miami owned by Hilton. They are clearly scrambling internet
and cell phone. Couldn't get any signal even next to the windows, walked outside and everything
worked perfectly. They block wifi to make you pay for their service.

_____________________________________________________________________________

Ticket: # 625627 - sprint bought clear internet and has not offered any plans to keep
my internet
Date: 10/31/2015 11:04:52 PM
City/State/Zip: Madison, Tennessee 37115
_____________________________________________________________________________

Description
sprint has bought clearwire internet and it shuts down November 6th 2015. they have not offered
me any way to keep my internet going and it will knock out a lot of people and they act like they don't
care about the clear internet customers. I will be left with a wifi hotspot worth nothing and no
internet that's bad business and they need to take care of the customer base of clear internet they
bought.

_____________________________________________________________________________

Ticket: # 629644 - Sandy pines blocking wifi

Date: 11/3/2015 2:04:13 AM
City/State/Zip: Battle Creek, Michigan 49015
_____________________________________________________________________________

Description
Sandy pines goes from free wifi to pay wifi and blocks access! Charges high fee's to access what was
free!
(b) (6)

Dorr, MI 49328
United States
http://www.sandypines.com
(b) (6)

_____________________________________________________________________________

Ticket: # 629698 - Blocked WiFi hotspot

Date: 11/3/2015 6:21:08 AM
City/State/Zip: Bel Air, Maryland 21014
_____________________________________________________________________________

Description
I recently was at the Marriott Denver tech center for a conference. When there, I tried to use my
hotspot and it would not connect. It worked when I was not in the hotel but not while in the hotel
meeting room.

_____________________________________________________________________________

Ticket: # 632870 - TWC injecting ads in mobile browsing

Date: 11/4/2015 11:17:41 AM
City/State/Zip: Hilliard, Ohio 43026
_____________________________________________________________________________

Description
When I connect to TWC WiFi hotspots using my TWC user ID and password, I get TWC injected ads.
These pop up ads block visibility of content on my phone along with slowing my browsing as the page
junps around as they load. These ads are banners across the bottom 25% of my screen and only
appear on TWC WiFi hotspots.

_____________________________________________________________________________

Ticket: # 651427 - Apparent personal wifi hotspot jamming

Date: 11/11/2015 11:11:57 PM
City/State/Zip: Fairfax, Virginia 22030-7201
_____________________________________________________________________________

Description
When attempting to use a Verizon MiFi hotspot at the Marriott Courtyard El Segundo (2000 East
Mariposa Ave., El Segundo, CA 90245), I can connect to my hotspot normally but, within a couple
minutes, it can no longer be seen by my laptop or cell phone, and I am reconnected to the hotel's
WiFi network. Away from the hotel, the MiFi hotspot works normally.

_____________________________________________________________________________

Ticket: # 660778 - Installations Mayhem

Date: 11/17/2015 2:03:35 PM
City/State/Zip: College Park, Georgia 30337
_____________________________________________________________________________

Description
I'm writing you to file a complaint against Comcast Cable and Internet Corporation. I am in the
process of moving and I'm a work at home employee whom is highly dependent on Internet. In
October I placed an order with Comcast and was giving an installation appointment for Nov. 6, 2015.
A very rude technician came out and was completely not in a mood to do his job. I'm a single woman
and with his tone and attitude made me feel very uncomfortable, so I concluded the appointment and
immediately called Comcast to get a reschedule install date with someone else. That's when this
whole mayhem started with me constantly being told I would get an earlier appointment and no one
would ever call to give me any earlier appointment. At one time I sat at home for a whole day waiting
to hear back for a call that I was promise to get letting me know a technician would come. No one
ever showed up. I've called supervisors and spoken with tech support only to be told I would have to
wait until Nov. 27. to get service. I was highly upset and proceeded to calling their corporate
executive customer relations line at (215) 286-1700 in Philadelphia. Over the span of close to a
month since I placed an order with Comcast, I have yet to receive a return called addressing my
concerns or complaint. I've spoken with several people... A totally of 10... Sam, Keisha, Dasia, Ken,
and several others from a Tennessee phone number at 615.874.7471. Each time I've called. I have to
give the exact same story only to be told they understand and they would escalate my manner to
managers who in turn never calls. At one time I was given a case ID esL02229626 by a representive
name Keisha in Philadelphia. She explained to me that I should have been given a case number prior
to her and didn't understand why I didn't have one. That was Friday Nov 13. Monday Nov 16, I was
told my case was closed on the 14th of Nov because I had an installation date on the 27th of Nov....
The whole purpose of filing a case was to get an earlier install date. No one called to follow up, just
closed my case. This info was given to me by Ken on that Monday and he in turns had to open up
another claim for me. I feel that this could have all been avoided if I was giving a technician with
professional work ethics. I'm in jeoproady of loosing my job bc I'm without Internet and can not work;
something I expressed to each representive I spoke with. Unfortunately I am limited on Internet and
cable providers in the area I reside in, so this is why I'm persistent in getting the service. However I
gave them information about myself in exchange for service which I've never received and have been
given the runaround in getting an exact appointment time for an earlier installation date.

_____________________________________________________________________________

Ticket: # 664806 - Comcast did not notify customers that xfinity wifi would be taken
away in they're plan was under 25 Mbps
Date: 11/19/2015 12:43:54 AM
City/State/Zip: Campbell, California 94553
_____________________________________________________________________________

Description
When I signed up for the performance starter package back on September my plan included the
ability to connect to "Xfinity Wifi" hotspots. I was able to connect to wifi hotspots all the way up until
November 17, 2015. When I try to connect now though comcast would tell me that I do not have a tier
of service that is high enough to connect to one. I was not even notified when the switch even
happened. Nor when I signed up Comcast did not inform me that I was on a trial for they're use of
"Xfinity Wifi" Hotspots. So what Comcast did was advertise and provide a service and then decide to
not provide service 2 months into providing service to me. Attached is the conversation I had with a
representative when trying to resolve the issue.

_____________________________________________________________________________

Ticket: # 666980 - Comcast modem/router combo

Date: 11/19/2015 5:48:11 PM
City/State/Zip: Nashua, New Hampshire 03062
_____________________________________________________________________________

Description
Comcast gives its customers a Modem/router (arris tg862g) combo that has poor wireless signal
slowing the speed of the customers wireless internet, making the speeds they pay for null. Comcast
then has the gull to charge its customers $10 extra a month with a rental fee for that device and as a
default use that device to send out an xfinity wifi hotspot for anyone to use.

_____________________________________________________________________________

Ticket: # 668569 - Verizon Unlimited Data plan

Date: 11/20/2015 1:31:09 PM
City/State/Zip: Freehold, New Jersey 07728
_____________________________________________________________________________

Description
They are raising my plan without proper notification.
No notice when I pay my bill online.
Customer indicated they had sent and email, after them searching for 15 minites that was a lie and
she addmited it. Oh no, its on the paper bill and pdf which would not download successfully.
Now I am pressed for time to decide on new plans for 2 phones with unlimited data.
I kept the unlimited plans for years when I didnt use much data, now that they see data usage gojng
up they want to get people off the plans.
My contract says unlimited data. 24.95 an increase of 20 x2 phones without notice is insane. They
sould be required to refund my payments for the life of my contract for not honoring my contract
amount and time. While I continued to pay for unlimited and device upgrades privately.
The new plan offered is in reality cheaper for me, but... contractually unlimited means unlimited, I
signed, I paid, they honor. I feel cheated.
I have no doubt they will be called into court over this, I just dont have the resources to fight the fight.
I signed, I paid the price, I should get what I signed for.

_____________________________________________________________________________

Ticket: # 670612 - Verizon blocking WiFi tethering app

Date: 11/21/2015 7:04:26 PM
City/State/Zip: Augusta, Georgia 30904
_____________________________________________________________________________

Description
I have been using foxfi on my unlimited Verizon account for years. As of 11/20/15 they have blocked
the use of the app. As a ruling from 2012 stated Verizon cannot block a secondary app or make you
pay for the use of your phone as a hotspot if the secondary app lets you. They have again broke this
ruling.

_____________________________________________________________________________

Ticket: # 670626 - blocking 3rd party apps that allow use of tethering
Date: 11/21/2015 7:11:16 PM
City/State/Zip: Champaign, Illinois 61822
_____________________________________________________________________________

Description
I have used FoxFi which is a 3rd party app available from google's play store for many years to host
my own personal wifi hotspot. Myself and many others are being blocked by Verizon as of yesterday
11/20/2015. I can not enable the Mobile Hotspot function on my Samsung Galaxy S5 since this day. It
was working fine for many years.
When attempting to activate the hot spot, a message appears:
Use of this service requires a subscription to Mobile Hotspot or Mobile Broadband Connect. To
subscribe... (options to click)
Or call Customer Service.
There have been outages like this with Verizon attempting to block 3rd party tethering apps. They
have lost before. This is likely another attempt by Verizon to violate the rules about 3rd party apps
and tether that are outlined by the FCC.

_____________________________________________________________________________

Ticket: # 670645 - Verizon Wireless blocking WiFi tethering for unlimited users
Date: 11/21/2015 7:30:49 PM
City/State/Zip: Ruskin, Florida 33570
_____________________________________________________________________________

Description
The application FoxFi has been blocked from connecting devices via WiFi using data from Verizon
Wireless unlimited data users. VZW is claiming that this is due to "not meeting security qualifications",
but that is obviously an excuse. There are innumerable flashlight apps, etc. that pose an actual
security risk that are completely open to being downloaded and used. I believe that the FCC has
ruled that VZW cannot restrict WiFi tethering, and this seems to be a direct violation of that to me.

_____________________________________________________________________________

Ticket: # 670689 - Verizon wifi hotspot and increased charges for grandfathered data
plan.
Date: 11/21/2015 8:12:38 PM
City/State/Zip: Mill Hall, Pennsylvania 17751
_____________________________________________________________________________

Description
Verizon is not allowing me to use my wifi hotspot tethering that used to be free. In addition they are
trying to charge me more for using the same data plan that I've had for over 15 years. How is this
legal?

_____________________________________________________________________________

Ticket: # 670857 - Verizon blocking Hotspot

Date: 11/21/2015 11:23:06 PM
City/State/Zip: Portland, Oregon 97213
_____________________________________________________________________________

Description
Verizon is blocking an app I use for hotspotting my phone. You've already ruled they cannot do this.
Please enforce and fine them.

_____________________________________________________________________________

Ticket: # 670928 - Verizon Blocking WiFi tethering App

Date: 11/22/2015 2:40:56 AM
City/State/Zip: Elk River, Minnesota 55330
_____________________________________________________________________________

Description
Verizon on Nov-20th began blocking FoxFi tethering app for all subscribers on unlimited data.
Justification was that it us an insecure app and their could have a negative impact on their network.
However, usb and bluetooth tether remain functional through FoxFi. If the all was insecure then why
allow any tethering? Furthermore, subscribers that are not on an unlimited data plan WiFi thing still
works vids FoxFi. Again begs the question, if the app is insecure why can non-unlimited data
subscribers use it? This is a direct attack on unlimited data subscribers and is just another tactic to
force everyone out of unlimited data plans.

_____________________________________________________________________________

Ticket: # 670942 - Rural access denied...needed for highschool homework

Date: 11/22/2015 4:23:28 AM
City/State/Zip: Goshen, Indiana 46526-9380
_____________________________________________________________________________

Description
My 2 highschool children do not have open access to internet at home to do the required school
homework. We are in a rural area and although our 46526 zip code shows DSL available, our actual
street address is not served as the ONLY choice for landline will not spend the $ needed to provide
switching equipment at substation about 1 mile away in order to get DSL brought down our road.
Verizon cell service is my only other legitimate broadband option in our rural area but they have
blocked wifi tethering on the phone now!! I already pay them over $75/month. and can no longer
tether to computer....AND am now informedy bill will go up another $20 month. Bottom line is I need
someone from FCC to help me get broadband on computer at my address, not just on tiny phone
screen. My kids NEED it for their required schoolwork. Stressful!!!! I had to drive my son to his
grandma's house in winter weather to do his homework. Please require Verizon to UNBLOCK my
tethering so my kids can do their homework on a computer with internet access!

_____________________________________________________________________________

Ticket: # 670947 - Verizon blocking wifi tethering

Date: 11/22/2015 4:44:43 AM
City/State/Zip: San Antonio, Texas 78264
_____________________________________________________________________________

Description
Blocking for unlimited customers is idiotic. I use the same apps hotspotting i would on the phone, just
with a keyboard or a tv view. This is a pure greed move. I live in the country with no other options.

_____________________________________________________________________________

Ticket: # 670973 - verizon blocking WiFi tether apps

Date: 11/22/2015 8:09:09 AM
City/State/Zip: Easley, South Carolina 29640
_____________________________________________________________________________

Description
I have an unlimited data plan and a wifI tether app that allows me to share my data with other
devices. as of Nov 20th. I am no longer able to access the this feature due to the foxfi app ability to
allow me to use the mobile hot spot feature on my phone is now being blocked by verizon. it is my
data I pay for and i should not be limited on how I use my data. I belive there has already been a
ruling stating that verizon could not block the use of third party WiFi tethers. I have conducted
research into this issue and found that I am not alone.
forum.xda-developers.com
and search verizon kills foxfi teathering.
from what I have gathered verizon is telling customers that they have blocked the app due to ithe not
meeting it's security protocols. please look into this matter I belive they have tried to find a loophole in
the previous ruling and trying to coerce unlimited data users to switch to a teared plan. I have never
filed a complaint with any agency for any reason before but I honestly feel verizon is breaking the law
and I should not be restricted on how I use a product that I have paid for on time every for nearly 10
years. thank you for your time.

_____________________________________________________________________________

Ticket: # 671022 - Verizon Wifi tethering blocking Foxfi app

Date: 11/22/2015 10:24:59 AM
City/State/Zip: Denver, Colorado 80205
_____________________________________________________________________________

Description
Verizon is once again blocking Wifi tethering phone capabilities. They are blocking the Foxfi app for
security reasons.

_____________________________________________________________________________

Ticket: # 671058 - verizon blocking WiFi app

Date: 11/22/2015 11:41:29 AM
City/State/Zip: Sioux Falls, South Dakota 57103
_____________________________________________________________________________

Description
Verizon is blocking pda net & foxfi tethering/WiFi app that I bought at their plastered again :(

_____________________________________________________________________________

Ticket: # 671129 - Verizonn blocking wifi tethering

Date: 11/22/2015 1:31:49 PM
City/State/Zip: Beaverton, Oregon 97078
_____________________________________________________________________________

Description
As of yesterday, Verizon is blocking me from using FoxFi to enable wifi thethering on my unlimited
data plan. Due to our location out in the country, tethering is our only way of getting broadband
internet.

_____________________________________________________________________________

Ticket: # 671195 - Verizon Wireless is blocking third party internet applications again.
Date: 11/22/2015 2:33:56 PM
City/State/Zip: Mc Donald, Tennessee 37353
_____________________________________________________________________________

Description
Verizon Wireless is blocking third party services which allow customers to utilize their mobile devices
as a wifi hotspot without the outrageous extra charges. I feel this violates the 2012 FCC ruling which
prohibits such activity.

_____________________________________________________________________________

Ticket: # 671211 - Verizon Wireless has disabled wireless hotspot capability for those
on Unlimited Cellular Data Plans as of Nov 20th 2015
Date: 11/22/2015 2:56:03 PM
City/State/Zip: Palo Alto, California 94306
_____________________________________________________________________________

Description
Hi,
I had read that Verizon had promised the FCC that it wouldn't try to disable wifi hotspot access to
people whose devices support this feature as a part of an agreement to obtain more spectrum.
However as of Nov 20th, 2015, those of us with unlimited data plans no longer have wireless hot
spot service available, and must
pay an extra $30 a month to Verizon.
Isn't this a violation of their original agreement not to deliberately disable the built in hot spot features
of customer's phones? I own my phone free and clear, and I don't understand why they are allowed to
cripple these features?
Regards,
(b) (6)

_____________________________________________________________________________

Ticket: # 671248 - Verizon Wireless Blocking WiFi tethering apps

Date: 11/22/2015 3:34:11 PM
City/State/Zip: Borger, Texas 79007
_____________________________________________________________________________

Description
Verizon Wireless has blocked the app FoxFi. Which I use to supply my family with wireless internet as
I live in an area where no other internet is available.

_____________________________________________________________________________

Ticket: # 671310 - Verizon blocking WiFi tether

Date: 11/22/2015 5:09:32 PM
City/State/Zip: Halifax, Virginia 24558
_____________________________________________________________________________

Description
Verizon has once again blocked my WiFi tethering app.

_____________________________________________________________________________

Ticket: # 671516 - Verizon Blocks PDAnet For Being "Unsecure"

Date: 11/22/2015 9:33:24 PM
City/State/Zip: Leesburg, Georgia 31763
_____________________________________________________________________________

Description
I've been using PDAnet for the past year to year and a half, and it was working perfectly fine. But as
of yesterday, I am unable to use the app to start a mobile hotspot anymore because, apparently,
Verizon says that the app is not secure. If the app was not secure, why haven't they disabled the app
much earlier than this? I'm sure there are flashlight apps on the Play Store less secure than PDAnet
(which I've had no problems with). At first, I thought it would just fix itself because the same EXACT
problem occurred about two months ago (albeit temporarily), and everyone else's apparently quit
working during the same exact time period that mine wasn't working. Whenever I go into the app and
turn on the WiFi hotspot, it redirects me to the Verizon Mobile Hotspot app (which is normal), but now
it hangs on to "Checking subscription status" until eventually it tells me that I need to subscribe.
Here's a link to a Reddit forum about the issue:
https://www.reddit.com/r/verizon/comments/3tn43c/foxfi_stop_working_on_vz_again/
Here's a similar Reddit forum:
https://www.reddit.com/r/Android/comments/3tps1s/verizon_has_killed_foxfi_pdanet_tethering_for/

_____________________________________________________________________________

Ticket: # 671581 - Verizon is blocking FoxFi from use on its network

Date: 11/22/2015 11:01:44 PM
City/State/Zip: ,
Company Complaining About: Verizon
_____________________________________________________________________________

Description
Verizon is blocking access and says the FoxFi app is not secure enough for use as a WiFi hotspot,
and wants me to pay them to use their hotspot service. This is in direct violation of your rules. Please
help.

_____________________________________________________________________________

Ticket: # 671592 - Verizon blocked app I purchased

Date: 11/22/2015 11:13:51 PM
City/State/Zip: Eastover, South Carolina 29044
_____________________________________________________________________________

Description
I am grandfathered into Verizon's unlimited data and after getting a notice my bill will be upped $20 a
month because I am grandfathered they have blocked an app I purchased legally from the Google
Play Store that allowed me to use my phone as a wifi hotspot. This app has worked for many years
but verizon has recently blocked it to try and cut down on data use from users that have unlimited
data.

_____________________________________________________________________________

Ticket: # 671599 - Verizon Blocking WIFI hotspot app from working

Date: 11/22/2015 11:21:40 PM
City/State/Zip: Troy, Michigan 48085
_____________________________________________________________________________

Description
Hi, I'm a Verizon customer and I've been using an app from Google Play called FoxFi on my Verizon
cell phone for several years. As of Nov 20, it's no longer working as expected and all my research into
the reason why is pointing to Verizon making a change to block the app from working. I believe this is
a violation of the open access rules and the previous agreement that the FCC settled with Verizon
back in 2012. This is affecting many users across the USA, but possibly focused on Verizon
customers with unlimited data plans. Can you please look into this issue and advise me of your
findings.

_____________________________________________________________________________

Ticket: # 671660 - verizon wireless block my access to internet app

Date: 11/23/2015 5:13:20 AM
City/State/Zip: Hillsborough, New Jersey 08844
_____________________________________________________________________________

Description
currently verizon is block the app call foxfi. this app lets me create a personal wifi hotspot. the app
has been working fine for the past 5 years for me but now that verizon is trying to limit data to
everyone they conviently block this app. please look into weather or not they are alound to block a
useful wifi hotspot app

_____________________________________________________________________________

Ticket: # 671680 - Verizon Wireless blocking wifi tether app

Date: 11/23/2015 7:37:06 AM
City/State/Zip: Cumberland, Virginia 23040
_____________________________________________________________________________

Description
I purchased the android app FoxFi for my verizon wireless Samsung Galaxy S5 and it worked fine up
until 3 days ago as Verizon has blocked the app. This is my only connection to the internet as I work
from home and Verizon is the internet service provider for my area and will not allow me to purchase
high speed internet from them.

_____________________________________________________________________________

Ticket: # 672325 - Verizon Wirless blocking 3rd party tethering apps

Date: 11/23/2015 12:50:45 PM
City/State/Zip: Waltham, Massachusetts 02452
_____________________________________________________________________________

Description
Verizon wireless recently began blocking FoxFi, a 3rd party tethering app used to build a wifi hotspot
on a phone using the phone's 4G network connection. This is in direct violation of the FCC's ruling on
the matter, referenced here: https://www.fcc.gov/document/verizon...-investigation

_____________________________________________________________________________

Ticket: # 672984 - Verizon blocking wifi tethering

Date: 11/23/2015 3:59:56 PM
City/State/Zip: Kingston, Tennessee 37763
_____________________________________________________________________________

Description
Verizon has started blocking wifi tethering again.

_____________________________________________________________________________

Ticket: # 673052 - Verizon Wireless Blocking WiFi

Date: 11/23/2015 4:21:26 PM
City/State/Zip: Burlington, North Carolina 27215
_____________________________________________________________________________

Description
Verizon Wireless has blocked the use of the app PDANet+ which allows for utilizing my unlimited
internet wifi hotspot. Verizon has cited "security concerns" however I have used this app for over a
year without any incidents.

_____________________________________________________________________________

Ticket: # 680908 - ATT Home Internet Setup as Public Network

Date: 11/29/2015 12:44:07 PM
City/State/Zip: Miami, Florida 33186
_____________________________________________________________________________

Description
I have cancelled my ATT internet access, effective December 16, 2015, but wanted to file a complaint
regarding my reasons why. My biggest concern is that I was forced to change to a new network
access system which is identified as a Public Network when I view information about the access
point. In October of this year, my DSL internet access stopped one afternoon. After 2-3 hours of
non-access I contacted ATT. The representative looked into the problem and said everything looked
fine. She then paused to look again and came back on the line, stating that I needed to switch to
their new lines. In discussing costs I was told the new access would be "cheaper and work faster,"
neither of turned out to be true. She stated she didn't know if I would be able to access the internet
without making the change so I was forced to agree. The next morning, my DSL was working again.
A week later an installer came, did something outside (I don't know what) and installed a new modem
and cables inside. Shortly after using the new access, I started receiving warnings from my
computer's Kaspersky security program that the network was insecure and information from my
computer could be read by others. When I opened the internet information I discovered the new
access was a public network. I changed all my computer settings to private and non-sharing of files
and hoped that would take care of it. For the last month, I still had intermittent warnings. Friday,
November 27th, I called ATT and reported this. The tech did nothing more than I did and the
warnings returned the next day. If I have been paying for what appears to be a Public Wifi "hotspot" I
want to know why and I want to be compensated for it, for the slowness of the service that additional
users on MY modem would cause and for the danger posed to MY computer and files. It was clear
my computer IS in danger when this morning I tried to go online and as often happens, could not.
Instead, I received a warning that an attack was underway on my computer. I now have to work in
"spurts" to get anything done online, including writing this complaint, as it is clear this network poses
a danger.
Yesterday, I called ATT back to inquire about the bill which was a mess of information and no lower in
price. After two hours, there was no resolution regarding the bill (ATT new bill for the U-verse internet
they put me on states a billing cycle from 10/17 - 11/16 and month charges from 11/17 through 12/16.
The rep could not make it clear what time period I was actually paying for. He could not add any
information about the Public Network issue and the fact that a warning had again appeared after the
tech's work the day before. He stated that if I cancelled I would still receive a final bill, even though it
appears that with this current bill, I would be paying for the time period up to Dec. 16, which is the
date that I requested the cancellation of services take place.
I have no confidence in ATT, their products or their service. I am glad I cancelled and wanted my
reasons to be known to the FCC as others my find themselves in a similar situation. Please find
enclosed a copy of the bill in question as I really to find it ridiculously formatted.

_____________________________________________________________________________

Ticket: # 682053 - TWC Wifi hotspot

Date: 11/30/2015 12:06:47 PM
City/State/Zip: North Myrtle Beach, South Carolina 29682
_____________________________________________________________________________

Description
Time Warner Cable has wifi hotspots that are set up throughout the surrounding Myrtle Beach SC
area. The problem is every outdoor access point Time Warner Cable has setup in my city is mapped
with the incorrect address. The North Myrtle Beach hotspot locations are all mapped incorrectly with
Myrtle Beach addresses. It's not just a couple locations, every single outdoor hotspot in North Myrtle
Beach has the wrong address associated with it. I.E. 2609 south ocean Blvd. North Myrtle Beach SC
29582 shows up as myrtle beach instead of North Myrtle Beach along with every single hotspot down
ocean Blvd. till the North Carolina border. They are all mapped with incorrect addresses.

_____________________________________________________________________________

Ticket: # 682057 - TWC Wifi hotspot

Date: 11/30/2015 12:08:57 PM
City/State/Zip: North Myrtle Beach, South Carolina 29682
_____________________________________________________________________________

Description
Time Warner Cable has wifi hotspots that are set up throughout the surrounding Myrtle Beach SC
area. The problem is every outdoor access point Time Warner Cable has setup in my city is mapped
with the incorrect address. The North Myrtle Beach hotspot locations are all mapped incorrectly with
Myrtle Beach addresses. It's not just a couple locations, every single outdoor hotspot in North Myrtle
Beach has the wrong address associated with it. I.E. 2609 south ocean Blvd. North Myrtle Beach SC
29582 shows up as myrtle beach instead of North Myrtle Beach along with every single hotspot down
ocean Blvd. till the North Carolina border. They are all mapped with incorrect addresses.

_____________________________________________________________________________

Ticket: # 685803 - Hacked my new Computer remotely

Date: 12/1/2015 7:19:36 PM
City/State/Zip: Seal Beach, California 90740
_____________________________________________________________________________

Description
Remotely hacked into by a neighbor or Wifi in the neighborhood of 5122 Anaheim Road and Clark,
Long Beach, CA 90802. Illegal WiFi Hotspot activity in the area and they hacked my computer before
I could go on line and install anti-virus. Additionally, I just had internet installed for which they hacked
into that as well with Charter Communications. Check the area for activity

_____________________________________________________________________________

Ticket: # 693608 - Suspected WiFi Jamming / Blocking by hotel

Date: 12/5/2015 10:42:18 PM
City/State/Zip: Hillsborough, California 94010
_____________________________________________________________________________

Description
I am staying at the Omni Hotel Orlando at Championsgate in Orlando, FL. I am unable to use my
Verizon WiFi hotspot in my guest room despite what appears to be good cellular coverage on
premises, causing me to have to buy the hotel's WiFi. I encountered this suspected WiFi blocking on
December 5, 2015 during my stay there.

_____________________________________________________________________________

Ticket: # 696621 - Smart City price gouging

Date: 12/8/2015 10:01:36 AM
City/State/Zip: Paducah, Kentucky 42003
_____________________________________________________________________________

Description
Smart City, who you have recently fined for blocking wifi, has sent us a quote for a 3mbps ethernet
line for 5 days for $3,450 at the Phoenix, AZ convention center. This seems to be grossly out of line,
what can we do?

_____________________________________________________________________________

Ticket: # 703954 - WiFi jamming in our office

Date: 12/11/2015 3:19:14 PM
City/State/Zip: Seattle, Washington 98121
_____________________________________________________________________________

Description
Our wifi network is being constantly bombarded by unknown sources sending deauth packets. In a 5
minute span we've received about 150MB worth of Deauthentication requests. These are the MAC
addresses of the offending units we identified from a packet dump.

00:a0:d5:12:13:00
00:a0:d5:12:14:3c
00:a0:d5:12:19:b4
00:a0:d5:12:19:ee
00:a0:d5:12:1a:19
00:a0:d5:12:1b:d6
00:a0:d5:12:1f:2b
00:a0:d5:12:1f:de
00:a0:d5:12:1f:e7
24:de:c6:48:a2:b8
24:de:c6:48:a2:b9
24:de:c6:48:a2:ba
24:de:c6:48:a2:bb
24:de:c6:48:a2:bc
24:de:c6:5c:48:c8
24:de:c6:5c:48:c9
24:de:c6:5c:48:ca
24:de:c6:5c:48:cb
24:de:c6:5c:48:cc
2c:76:8a:c5:fc:7e
80:e6:50:00:2f:14
9c:1c:12:25:56:29
9c:1c:12:25:56:2a
9c:1c:12:25:56:2b
9c:1c:12:25:56:2c

_____________________________________________________________________________

Ticket: # 707764 - Fraudulent activity

Date: 12/14/2015 5:14:11 PM
City/State/Zip: Las Vegas, Nevada 89135
_____________________________________________________________________________

Description
Freedompop has sold me wifi devices (wifi routers, wifi hotspots, cellular phones) that operate on a
wimax network. In the case of router or phones, the devices themselves are not cheap, costing
upwards of $100 or more. Subsequently, Freedompop stopped supporting the wimax network. The
devices they have sold to unsuspecting customers are now worthless. Freedompop refuses to do
anything except offer to sell us new LTE devices. However, we have to pay again for these new
devices. Frankly, alot of the equipment they sold was refurbished and they must have sold it for a
nice profit knowing they would later abandon the wimax network. I suggest you look into the
fraudulent aspects of this case.
I asked repeatedly several customer service, sales, billing reps and supervisors for a refund of my
equipment costs or asked to have the non functional wimax equipment replaced at no cost with a
functioning one that operates on LTE. They refused and said they are only willing to sell me new
equipment.
When they sell us devices and services, they implicitly are entering into a contract to operate a
network that supports these devices. If they choose later to abandon that network, they should
refund our equipment costs or replace it at no charge with working equipment.
I'm not asking for alot - just that they be held accountable. My account with them is under the email
address j(b) (6)
and several other accounts such as (b) (6)
(b) (6)

_____________________________________________________________________________

Ticket: # 709087 - Wifi Jamming

Date: 12/15/2015 1:02:30 PM
City/State/Zip: Livermore, California 94551
_____________________________________________________________________________

Description
Dear FCC
I work with a major airline. It seems that when ever I'm at an airport that has Boingo Wifi. My internet
connection on my phone is slow. It's even more noticeable when I try to connect my iPad to my
iPhone wifi hot spot. LAX it is very bad. Internet connection for my phone and iPad is extremely slow.
I feel that Boingo is interfering or jamming signals in order to force people to use their service. Of
course I do not have the propper electronic equipment to verify my suspicions. You you please
investigate this for me.
By the way, I'm using an ATT 5c iPhone at terminal 4 gate 47.
Thank you
(b) (6)

_____________________________________________________________________________

Ticket: # 717796 - Metro PCS

Date: 12/19/2015 4:18:50 PM
City/State/Zip: Jacksonville, Florida 32244
_____________________________________________________________________________

Description
Slowing Internet speeds, and wifi Hotspot. I have been with Metro PCS for many years, last year
they advertised unlimited mobile Hotspot, and unlimited 4G LTE. Now I am still paying for the
unlimited Hotspot yet they say they never had that. They now say we only have 8 gig free and
unlimited 4G. Although after you use your 8 gigs they slow your Internet speed.
So I explained to them that you all at the FCC can research my past usage of Hotspot , as well as any
notes in their system to provide the truth. The told me do what I had to do. I explained to the women
AT&T just got in big trouble for offering unlimited 4G speeds and slowing people service after so
much usage. She didn't seem to care.
I would like for you all to open an investigation of how they offer all of this unlimited yet do not give as
they offer.
I am also upset about having my unlimited mobile Hotspot, for all of 2014. Come 2015 they tell me
they never had it nor did they offer it. Yet I still pay the same price. When asking the lady to break it
down, she could not.
I will give 100% permission to research any of my payment history, Internet usage, as well as Hotspot
usage from the last year until now.

_____________________________________________________________________________

Ticket: # 718780 - Intentionally Blocking WIFI Signals

Date: 12/21/2015 10:13:50 AM
City/State/Zip: Bowling Green, Virginia 22427
_____________________________________________________________________________

Description
AT&T is intentionally blocking WIFI signals to our UNITE-9D49 receiver and then charging us for
usage. I have actually seen the words "blocked" on the receiver. AT&T has denied the charge.

_____________________________________________________________________________

Ticket: # 724417 - Verizon Hotspot Block

Date: 12/24/2015 3:37:33 PM
City/State/Zip: Mclean, Virginia 22102
_____________________________________________________________________________

Description
I have a Verizon Wireless plan which provides each phone with 2GB of data per month. When I turn
on the built in hotspot or use a third party hotspot app such as FoxFi, I am prompted to subscribe to
an additional monthly service. Note that I may download the apps, but get a popup when I try to use
them. Verizon claims that I may only use hotspots for free on there new shared data plans. This looks
to me like a blatant violation of their settlement with the FCC.

_____________________________________________________________________________

Ticket: # 729821 - Comcast Data cap and slow speeds

Date: 12/29/2015 9:24:20 PM
City/State/Zip: Miramar, Florida 33027
_____________________________________________________________________________

Description
Comcast was telling it's customers that they should not give our company that come to parties our
password to our WiFi. They told us to let them use Xfinity WiFi hotspot, they said that it would be
FREE. Now they say it counts against our data cap. Now when I have a party going over the cap is a
worry. I have to tell everyone at home to please be careful about data usage. Comcast even used the
fact that you can turn off data from your cell phone. So many worries from a company that claims that
they care about their customers. Also they claimed if you upgrade to X1 you would get 50 gigabytes
of data speed and they claimed that they doubled the speed now the speed slower.

_____________________________________________________________________________

Ticket: # 732957 - Royal Cable

Date: 12/31/2015 6:16:55 PM
City/State/Zip: Secane, Pennsylvania 19018
_____________________________________________________________________________

Description
I am a customer of Comcast and had one of their service agents review my internet connectivity
problems. They determined that the cables below our apartment building needed to be replaced as
they were not sending a signal anymore. In order to do this they outsourced us to Royal Cable to
have a tech replace the cables. They said it would take 2 people to do this job. One technician,
Joseph, came to our home on 12/31/15 and said he needed to access the apartment downstairs to fix
the problem. He said he spoke with our leasing office and that we needed 24 hours notice to do this
so he left. We called our leasing office and they said that was incorrect and he could have done it
today. I called Royal Cable and had Joseph come to our apartment again about an hour later. He ran
another cable on the roof, did not go to the basement as Comcast requested, drilled a hole through
our wall, did not screw in the new devices installed, ripped out part of our drywall and made a mess.
That can all be fixed, however the issue is that he did nothing to fix our problem. He connected us to
XfinitiWifi, a free hotspot that is unsecured and anyone can access it. He told us "it will take a little
while for your internet to show up" and left. That is incorrect as the Comcast account we are paying
for should show up immediately once a connection is reestablished. Comcast has confirmed we our
modem is offline and not connected to the server we are paying for. We are now connected to a wifi
hotspot that is not ours and get 1.5 mbps download/upload speeds when we are paying for a secured
connection (that we can't access) and should get over 100 mbps. Joseph lied, left our home a mess,
and made the problem worse.

_____________________________________________________________________________

Ticket: # 733093 - Verizon Wireless Appears To Be Restricting/Blocking Access To

Wifi Hotspot Functionality, Again
Date: 12/31/2015 10:01:31 PM
City/State/Zip: Mamaroneck, New York 10543
_____________________________________________________________________________

Description
Verizon Wireless Appears To Be Restricting/Blocking Access To Wifi Hotspot Functionality, Again
(Please excuse the extremely excessive use of To the best of my knowledge below. Im doing my
best to state the facts correctly, but there is always a chance that a fact or detail given is slightly off.)
To the best of my knowledge, Verizon settled with the FCC in 2012 for allegedly trying to block
tethering applications from being allowed in the app store in violation of 47 CFR 27.16(b) Licensees
offering service on spectrum subject to this section shall not deny, limit, or restrict the ability of their
customers to use the devices and applications of their choice on the licensee's C Block network,
subject to narrow exceptions.

To the best of my knowledge, on or around August 26th, 2015, I purchased a Samsung Galaxy S5
(Verizon) cell phone from Amazon.com and activated my phone on a limited data prepaid plan with
Verizon Wireless on or around August 31st 2015. During this time I used the phones wifi hotspot
feature many times without issue.
To the best of my knowledge, on or around December 15th, 2015, I ported my phone number/account
from Verizon Wireless to Page Plus, one of the largest Mobile Virtual Network Operators on the
Verizon Network because they were offering a plan with 5GB/month of data for a similar price to what
I was paying Verizon Wireless for a plan with 3GB/month of data.
To the best of my knowledge, on or around December 15th, 2015, my phones wifi hotspot feature
stopped working. When I attempted to use the wifi hotspot feature, the phone displayed the following
messages Checking Subscription Status and then Unable to Connect - Authentication Error.
Note - To the best of my knowledge, Google has built wifi hotspot functionality into the Android
operating system by default since 2010, and it generally works without issue so long as no carrier
interferes with or disables it. Unfortunately (to the best of my knowledge), it seems that for years
carriers disabled this free wifi hotspot functionality or applications that unlocked this functionality and
then charged a monthly fee for the service of providing this very same wifi hotspot functionality that
had been available to android users for free in the first place.
To the best of my knowledge, on or around December 15th, 2015, I called Verizon Wireless,
explained that I had just ported my number/account from Verizon Wireless to Page Plus, and asked if
they knew why my phones wifi hotspot functionality had suddenly stopped working. To the best of
my knowledge, the representative confirmed that Verizon had disabled the wifi hotspot feature on my

phone because I had ported out of Verizon and told me that I would need to port my number/account
back to Verizon to regain this feature.
Note - To the best of my knowledge, 47 CFR 27.16, which governs network access requirements for
Block C licensees, states the following:
(e) Handset locking prohibited. No licensee may disable features on handsets it provides to
customers, to the extent such features are compliant with the licensee's standards pursuant to
paragraph (b)of this section, nor configure handsets it provides to prohibit use of such handsets on
other providers' networks.
****I believe that if it is true that Verizon Wireless disabled my wifi hotspot feature through their
Checking Subscription Status application or through any other method, then they are in violation of
47 CFR 27.16(e).

To the best of my knowledge, on or around December 17th I ported my number/account back from
Page Plus to a limited data Verizon Wireless prepaid plan (with a brand new Verizon sim card given
by the Verizon Wireless Retail Representative) because I was given the very strong impression that
this was the only way to have Verizon Wireless stop disabling my phones wifi hotspot functionality as
of my last call with Verizon Wireless.
To the best of my knowledge, almost every time I attempted to use the phones built in wifi hotspot
application since porting back to Verizon on or around December 17th, 2015, I received the same
error message that I had received before: Checking Subscription Status then Unable to Connect Authentication Error.
To the best of my knowledge, on or around Dec 29th, I spoke with a Verizon Wireless Tech Support
Supervisor to follow up on ticket number NRB-000008193796 (regarding why my wifi hotspot was not
working). To the best of my knowledge, he confirmed that when I left Verizon's network, Verizon
disabled some of my phone's features, including my wifi hotspot. I asked him if this was "personal" or
if Verizon does this to all of their customers who leave Verizon. To the best of my knowledge, he
confirmed that this was not personal, and that Verizon does this to all customers that leave Verizon's
network. I let him know that it appeared that android's built in wifi hotspot also seemed to be disabled
and some android app store wifi hotspot applications also seemed to be disabled beyond just
Verizon's hotspot app. To the best of my knowledge, he also
confirmed that Verizon disabled android's built in wifi hotspot feature and somehow prevented some
applications in the app store from using the built in wifi hotspot feature when I/customers leave
Verizon.
To the best of my knowledge, on or around Dec 30th, I spoke with another Verizon Wireless Tech
Support Supervisor to follow up on why Verizon was still disabling my use of the wifi hotspot
application as a limited data Verizon Wireless customer. The Verizon Wireless Tech Support

Supervisor, to the best of my knowledge, told me that in July of 2015 Verizon sent out an email to
their employees stating in part that mobile hotspot would no longer be available to prepaid users,
except for grandfathered plans prior to a certain date/time. To the best of my knowledge, he also
confirmed that Verizon Wireless policy was to disable mobile hotspot for prepaid users, but not to
disable mobile hotspot for postpaid users. He added that neither Verizon Wirelesss IT dept or NRB
dept was willing to attempt to re-enable my wifi hotspot functionality since I was a prepaid Verizon
Wireless customer.
Note - To the best of my knowledge, 47 CFR 27.16(b), states in part that:
(b) Use of devices and applications. Licensees offering service on spectrum subject to this section
shall not deny, limit, or restrict the ability of their customers to use the devices and applications of
their choice on the licensee's C Block network, subject to narrow exceptions.
*** I believe that if it is true that Verizon Wireless denied my ability to use my phones wifi hotspot
application through their Checking Subscription Status application or by any other method while I
was a Verizon Wireless customer, then they were and continue to be in clear violation of 47 CFR
27.16(b). If this practise is widespread, then the violation is even more serious.
P.S. I would like to add that Verizon Wireless has a great cellular/data network and their customer
service is improving. I have nothing against Verizon Wireless, only this apparent policy of disabling
wifi hotspot/tethering functionality when a customer leaves their network or tries to return as a prepaid
customer. As of the time this was written I still do not have access to my phones wifi hotspot feature
and am a Verizon Wireless customer (for now).