Tecnotree Services

World-class services built over three decades of telecoms experience

Tecnotree provides a broad range of services to complement the Tecnotree Agility suite of products. Our services
competence and experience builds on our track record of having designed, implemented and supported solu ons for well
over 100 Communica on Service Providers. Tecnotree services include: solu on design, systems integra on and deployment,
maintenance and support and managed services.

Soluon Design

Systems Integraon and Deployment

Staying ahead of the compe on requires a constant stream

of new innova ve services. Whether these are implemented
using exis ng technology or by introduc on of new systems,
Tecnotree Solu on Design helps smoothen the way for rapid
mone za on.

Consumers are embracing new innova ons and services at

a faster pace than ever before in history. Capitalizing on this
accelera ng demand usually results in complex deployment
and integra on projects, o en involving massive migra on and
transi on challenges. The successful operators are the ones
that are able to implement these projects rapidly and with
ease.

Our broad insight into the global telecom market and business
evolu on enables us to guide you through each step of the
design process. We take into considera on the impact on
your business and opera onal processes, exis ng technology,
third party products and applica ons, and fill in the gaps with
elements from our product por olio where needed. The end
result is a tailor-made solu on consis ng of standard products
and technologies that will allow you to stay ahead of your
compe tors in the rapidly changing market.
Our proven design methodology is constantly assessed
against industry-wide benchmarks and is fully aligned with
interna onal eTOM standards, where applicable. Based on our
extensive experience we can assure you that:
1. The en re design process is focused on achieving your
desired business results
2. The designed solu on delivers measurable benefits and
improvements
3. Market percep ons of your services and end-user
experience are enhanced, leading to improved business
performance.

Tecnotree System Integra on & Deployment services ensure

that new technology and solu ons can be deployed seamlessly
into your network environment, leveraging your exis ng
investments to the maximum. Our project management
experience provides the knowledge and skill required in
planning, organizing, monitoring and control for the en re
dura on of your project. In addi on, we oer a global
network of local deployment centers with local knowledge of
your specific market requirements.
Our broad exper se in the area of System Integra on &
Deployment services includes:
Project management aligned with global standards, PMI
and IPMA
Streamlined procedures covering every aspect of installaon and deployment of new equipment and applica ons
Seamless integra on and verifica on of complete solu ons
with exis ng network environments
Verifica on of end-to-end func onality

Systems
Integra on
and
Deployment

Solu on
Design

Managed
Services
Maintenance
and
Support

Tecnotree
Services

Maintenance and Support

Managed Services

Tecnotrees comprehensive product and solu on por olio is

complemented by our worldwide maintenance and support
services. Our deep knowledge of IT Service Management best
prac ces and the processes used by operators guarantees
a perfect fit of our services por olio. Our maintenance and
support service oering ensures that you get maximum value
for your investment through the correct mix of local and global
services. At Tecnotree, we pride ourselves in our ability to
provide the highest level of service by u lizing our strong and
global experience to deliver maintenance and support for the
real me business cri cal systems around the globe. We u lize
world class IT Service Management tools to provide seamless
services, customer specific ac ons and transparent repor ng
against agreed service levels. Our 24/7 Regional Service Desks
with Incident Management and service monitoring are able
to guarantee proac ve services, thereby maximizing your
return on investments. Our experienced and dedicated service
support and service delivery teams are ready to serve you 24
hours a day, 7 days a week and 365 days a year according to
enforced Service Level Agreements.

Today, factors such as convergence, intensified compe on,

cost reduc on pressure and the rapid introduc on of new
and exci ng oerings require you to concentrate more of
your eorts towards core business ac vi es and away from
daily backend and network tasks. This focus ensures long term
success and supports the acquisi on of new customers while
retaining exis ng ones.

Tecnotree Managed Services Porolio

Project Management - Implement & manage customer
care, billing and value added service solu ons
Technology Consulng Services - Project design, planning
and control
System Operaon - Day-to-day running of regular OSS/BSS
and VAS opera ons

Tecnotree Managed Services enable you to reduce your costs

and focus on your telecom core business. We support both
mul -vendor and mul -technology environments and can
tailor our services to suit your exact business requirements.
The key to success is our ability to combine customer focus,
delivery excellence, knowledgeable sta and the most costecient opera ons.
Tecnotree Managed Services can benefit your company by:
Immediate opera ng cost reduc on in the range of 10-20%
depending on the scope and scale of the managed services
contract.
Reduc on of new service launch mes by 50% or more,
depending on the scope and scale of managed services
contract.
Improved total cost of ownership for applica ons and related pla orms as the technology and capital risk is shared
with Tecnotree through So ware as a Service (SaaS) and
Pla orm as a Service (PaaS) models.
Increased agility as all of your resources are op mally engaged to serve end customer needs.
Managing all services - prepaid, postpaid, fixed line, internet and broadband - across all network types - 2G,
2.5G, 3G, WiMAX, IP, VPN & NGN - and suppor ng all end
customer segments -consumers, enterprises, dealers and
friends & family

Educaonal Services - User support and training

Maintaining QoS - Business process consultancy
Vendor Management - Business transforma on
Content and 3rd party Applicaon Management
- Applica on and infrastructure monitoring

For more informa on on

Tecnotree and its products
and services, please visit
www.tecnotree.com or email
to marke ng@tecnotree.com

Copyright 2011 Tecnotree | 01-2011

System Maintenance and Support

- Service desk, incident and problem management