Recommendation Letter

March 6, 2015
Re: Recommendation for Jude Nuez
Dear Hiring Manager:
I was initially impressed with Jude Nuez enthusiasm, communication skills and professional
demeanor when I hired her four years ago as a customer service rep within JRW Inc.'s call
center. During the two years Jude reported to me (I have since moved on to a different
department), she consistently demonstrated all of these qualities and more, and I heartily
endorse her for any customer service position.
Jude is reliable, dedicated and eternally upbeat. Her ability to calm angry or frustrated
customers is unparalleled, and it is because of her excellence in this area that I repeatedly
asked her to mentor new employees in the call center. Jude multitasks effectively and is able
to handle a high-volume workload. She consistently met or surpassed all weekly call center
metrics (including customer satisfaction, call volume and response time), and her daily
written reports were accurate and thorough.
Of particular value to me as a former call center manager was Judes team player mind-set,
enthusiastic embrace of change, ability to work with minimal supervision and unwavering
commitment to exceeding customer expectations. I regularly received unsolicited praise from
customers commending Judes outstanding level of service, professionalism and followthrough.
Organized and diligent, Jude quickly learned technology systems and software that were
unfamiliar to her when she first started with JRW, and she also attended optional
professional-development seminars offered through the company. She is pursuing an
associate's degree in business through evening classes at ABC Community College.
Jude is a hardworking, top-performing customer service professional. She has my highest
recommendation, and I am happy to furnish more details if you would like additional
information.

Sincerely,

Jennifer R. Refuerzo
Field Service Manager
JRW Inc.
(077) 632-1236

Solicitation Letter
March 6, 2015
Ms. Sarah Cruz
Manager of Human Resources
Atlantic Industries Corp.
Ayala Ave., Makati City
Dear Ms. Cruz:
I would like to apply for the post of Project Manger in your renowned organization. I read the
job description in Daily Business Jobs on Monday, March 2, 2015 published by Atlantic
Industries Corp.
The position needs a candidate with at least three years experience in system analysis, end
user documentation and system applications. As I was working on the position of system
analyst for two years, I can effectively handle the responsibilities of Project Manager. The
university courses have given me practical experience of computer programmer and system
developer. This helped me to understand many complex operations of computer applications.
I have also received a training of advanced applications in system analyst.
The position advertised for your organization seems to match my interest and qualification. I
am sure that I can be a best candidate for the position. I am genuinely interested to work with
Atlantic Industries Corp. on the advertised position.
Please accept my request for an interview in which we can discuss my qualifications. Please
feel free to call me at Cell # 0936-5698745.
Thanks to you for the consideration. I look forward hearing from you.
Sincerely,
Jennifer R. Refuerzo