Charan Gowda, MBA

Missouri City, Texas 77459 432-349-6756

charansh@gmail.com

VICE PRESIDENT, INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY DIRECTOR

Vision & Focus Team Leadership Efficiency & Performance Quality Improvement

Building & Deploying Secure High-Performance Business Applications & Technology Solutions
Application Development Cybersecurity Customer Experience Management Enterprise Architecture

Results-driven IT Leader and Technology Consultant successful in the design, development and
delivery of cost effective, high-performance business applications and technologies. Champion
for business process improvement and technology solutions. Analytical problem-solver with
extensive experience in identifying opportunities and developing strategies to meet challenging
business demands. Extensive onshore/offshore modeling and agile leadership.
LEADERSHIP ACUMEN
Technology Roadmap Development Strategic Business Planning Project Management
Agile Software Development Scrum Onshore/Offshore Development Continuous Integration
Best Practices Risk Management Infrastructure Integration Datacenter Development
Resource Planning Performance Management Recruitment & Training Business Continuity
Vendor Management Automation Salesforce CRM Business Intelligence (BI) Oracle EBS
Field Mobility Systems Enterprise Architecture Application Consolidation Cybersecurity
PROFESSIONAL CAREER HISTORY
KEY ENERGY SERVICES, Houston, Texas
2007 Present
Publicly-traded oilfield services company offering energy production services and solutions
IT Director
Recruited to provide vision and direction in the development and implementation of enterprise IT
initiatives to improve cost effectiveness and service quality. Champion business critical projects,
spearhead design and architecture, and assess associated risks. Serve on various steering
committees to develop system roadmaps and technology architectures. Direct a
multidisciplinary team of ten, a multimillion Dollar operating and capital budget projects,
technology strategy development, hardware/software alignment and integration, product
development, vendor management, cybersecurity controls and maintenance.
Created technology roadmap and utilized ITIL framework to implement first ever release
management process across multiple enterprise applications (Oracle EBS,
Salesforce.com, Siebel).
Introduced agile with scrum methodologies that allowed for flexibility, scalability and
reliability.
Championed onsite/offshore development and QA automation that saved the company
$2.4 million annually.
Designed information lifecycle management and data archiving strategy, roadmap and
solution that increased application response time and reduced costs.

Charan Gowda, MBA

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PROFESSIONAL CAREER HISTORY (Continued)

Leveraged TOGAF framework across multiple phases, modules and applications to

enhance Customer Experience Management (CEM) and provide a 360 degree customer
overview utilizing CRM, ERP, mobility, scheduling, dispatching and EDI solutions.
Instituted process improvements to Siebel Order to Cash and Oracle EBS SCM systems
that reduced DSO by 30% and significantly enhanced cash flow.
Automated billing process that eliminated errors and clerical input, and reduced costs.
Partnered in evaluating and developing field mobility strategy that improved field
productivity using various technologies like Oracle MAF
Instrumental in identifying Oracle SOA framework underpinning each enterprise
application for real time integration, better data sharing and improved business agility.
Standardized application and data integration across the enterprise to reduce application
competition and redundancy while reducing costs.
Core leadership team member responsible for implementation of Oracle EBS and
additional modules within EBS like iExpense, EAM, iSupplier, etc
Led implementation of taxation software that integrated with Oracle EBS and Siebel.
Partnered in migration of externally hosted Oracle EBS applications into Cloud and
successfully ported Vertex tax applications deployed on Cloud onto on-premise servers.
Achieved 92.2% uptime of mission critical Siebel order management and billing
applications through 3-tier architecture and load balancing.
Core team member of overall company's cyber security strategy with a focus on
developing application and cloud security strategies and direction.
Worked with Oracle Insight team for developing business case to automate scheduling
and Dispatching solutions using Oracle OTM and Oracle Real time scheduler
Earned highly-coveted Circle of Excellence Award for technology enhancements.
Led the effort to prototype Oracle Sales cloud for internal CRM requirements

SATYAM COMPUTERS
2006 2007
IT Manager
Brought in during crisis mode to identify and resolve escalated IT issues with Citi
Groups financial services application that posed a threatened client relationship.
Cultivated and restored Citi Group relationship and right sized onshore/offshore
development teams to restore major sales force automation implementation project.
Conducted knowledge transfer sessions, established project delivery methodologies and
processes, and led successful transition of IT vendor at Citi Group to Satyam.
PERFICIENT, INC.
2005 2006
IT Project Manager
Retained by this leading technology and management consulting firm to lead software
engineering teams on projects for Global 2000 and enterprise clients.
Planned architectural upgrade and reporting solution for a Siebel field service and
eService application for Volvo in Greensboro, North Carolina.
Led Customer Restoration Network (CRN) configuration to include a data archive
solution to boost database performance for Farmers Insurance in Simi Valley, California.
Guided implementation, integration and support of connected and disconnected mobile
solutions.
IBM GLOBAL SERVICES
2003 2005
IT Manager
Directed onsite and offshore development teams (Europe, India, Japan) on the largest,
multilingual IBM Siebel CRM implementation project impacting 60,000 users globally.

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PROFESSIONAL CAREER HISTORY (Continued)

Established an offshore development center in India and relocated development and QA

operations that enabled 24/7 development for IBM at a 50% cost reduction.
Earned two BRAVO Awards for IT project management excellence.

DATAMATICS, LTD
2002 2003
IT Lead
Engaged in the consolidation of four Siebel applications into one Siebel 7 application
and its deployment to support 7,000 users nationwide for JP Morgan Chase, New York.
Identified business process reengineering opportunities during application consolidation
that resulted in process standardization and increased efficiencies.
Guided upgrade/implementation of reporting solutions on consolidated CRM application.
ALTURVISION
2000 2002
Senior Software Engineer/Software Engineer
Functioned as software engineer as well as lead engineer on several high-profile
projects.
Customized Siebel sales application in a Windows NT and Oracle environment for NCS
Singapore, an IT/telecom conglomerate.
Engaged in a data warehouse implementation for Monitha Chemicals Delhi to include
database design, application lifecycle development, report creation and the
implementation of Informatica for repository development in an OLAP and Oracle
environment.
Led onsite/offshore teams in the development and testing of an event management
module in a Siebel Financial Services and Oracle environment for MaxBlue, an
investment firm in Brazil.
EDUCATION, CERTIFICATIONS & CONTINUING PROFESSIONAL DEVELOPMENT
MBA, Management 2000; BS, Business Management 1997
Kuvempu University, Karnataka, India
Certificate of Cloud Security Knowledge PMI- ACP TOGAF 9.1 Certified Certified
Scrum Professional Certified Scrum Master Certified Scrum Product Owner ITIL
Foundation ITIL Service Design Siebel Core Consultant & Customer Certified
Certified Lean Six Sigma Black Belt IBM Certified Solution Designer IBM Certified
Database Associate
Agile Development Lifecycle Enterprise Architecture IT Strategy & Execution
Salesforce.com Oracle EBS Data Warehousing Onshore & Offshore Modeling
Cloud Applications Cybersecurity Customer Experience Management Solutions
Business Intelligence CRM DevOps Cloud Security
VOLUNTEER EXPEREINCE AND CAUSES
Board Member: Cloud Security Alliance Houston Chapter
The Cloud Security Alliance (CSA) is the worlds leading organization dedicated to defining and
raising awareness of best practices to help ensure a secure cloud computing environment.