Cem and SQ I Learning Solution Training Solution

CEM and SQI Learning Solution Training
Proposal
Customer Training Center

2013
2014-01-13
COMMERCIAL IN CONFIDENCE
Page 1 of 47
Training Proposal
Contents
1 Training Solution ..................................................................................................................... 3
1.1 Training Projects........................................................................................................................................ 4
Data Service Quality Improvement Training .............................................................................................. 5
RAN Refined Quality Improvement solution ............................................................................................. 6
2 Training Project Description .................................................................................................. 7

2.1 Traffic Management................................................................................................................................... 7
2.1.1 Telecom Development Trend and MBB Challenge............................................................................. 7
2.1.2 Traffic Operation Technical Management Training ............................................................................ 9
2.1.3 MBB Traffic Operation Key technology Training .............................................................................10
2.1.4 Telco data analysis Overview ........................................................................................................... 11
2.1.5 Mobile Data Operation Analysis Methods ........................................................................................12
2.1.6 Mobile Data Service Deployment PCC Service Policy Design and Differentiated Deployment .......15
2.1.7 Mobile Data Service Deployment PCC Signaling Analysis ............................................................17
2.2 Service Quality Demarcating and Problem solve .......................................................................................18
2.2.1 MBB QOE Topic .............................................................................................................................18
2.2.2 Data Service Quality Improvement Training.....................................................................................20
2.2.3 RAN Refined Quality Improvement solution ....................................................................................23
2.2.4 Voice and SMS Service Quality Improvement Training ....................................................................24
2.2.5 RAN&PS E2E QOS solution Training..............................................................................................26
2.3 Sevice and Performance Monitoring Training............................................................................................27
2.3.1 Mobile Service Quality & User Experience Monitoring(With SEQ Analyst Platform) .......................27
2.3.2 Mobile Service Quality & User Experience Monitoring(Without SEQ Analyst Platform) ..................28
2.3.3 PS Performance Monitoring Training(M2000)..................................................................................30
2.3.4 CS Performance Monitoring Training(M2000) .................................................................................31
2.3.5 Transmission Network Performance Monitoring Training(With U2000)............................................33
2.3.6 Transmission Network Capacity Management Training ....................................................................35
2.3.7 IP Network Performance Monitoring Training(With U2000) .............................................................38
2.3.8 IP Network Capacity Management Training .....................................................................................40
2.3.9 IP Network Performance Troubleshooting Training ..........................................................................41
2.4 System Administrator ...............................................................................................................................43
2.4.1 SEQ Analyst Platform Training ........................................................................................................43
2.4.2 PS Probe Training ............................................................................................................................45
2.4.3 CS Probe(SPM) Training .................................................................................................................46
2.4.4 SEQ Analyst and IMS ProbeSignalingTraining .........................................................................46
2014-01-13
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Training Proposal
1 Training Solution
2014-01-13
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Training Proposal
Data Service Support

Engineer
Business Aspects
Training Path
Traffic Operation Management
MBB Development Trend
Overview
ILT
1D
Mobile Data Analysis
ILT
MBB Differentiated Service

Deployment
Mobile Data Analysis Data

Driven Value
MBB Traffic Operation Analysis
ILT
3D
ILT
1.5D
5D
Service Quality Demarcating and Problem solve

Data Service Quality
Improvement Training
SQM Analysis
Engineer(service )
ILT
3.5D
RAN Refined Quality

Improvement solution
RAN Refined Quality

Improvement solution
Data Service
ILT
Voice and
SMS Service
Voice and SMS Service

Quality Improvement
SQM Monitoring
Engineer(service )
ILT
NPM Monitoring
(CS,PS,IP)
3.5D
3.5D
ILT
RAN&PS E2E QoS Training
system Enigneer
ILT
3D
1.5D
Service Quality Monitoring
Mobile Service Quality &User

Experience Monitoring Topic(With SEQ
Anlyst Platform)
Mobile Service Quality &User Experience

Monitoring Topic(without SEQ Analyst Platform)
ILT
ILT
4D
1D
Network Quality Monitoring
CS&PS NPM Monitoring

Topic( With M2000)
Transmision NPM Monitoring

Topic( With U2000)
ILT
ILT
4D
ILT
4D
8.5D
ILT
1D
ILT
CS Probe(SPM) Training
PS Probe Training
SEQ Analyst Platform Training
IP Network NPM Monitoring

Topic( With U2000)
ILT
1D
6.5D
SEQ Analyst and IMS

ProbeSignalingTraining
ILT
4D
1.1 Training Projects

Table 1-1 describes the list of training projects.
2014-01-13
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Training Proposal
Table 1-1 List of training projects

Project
Level
Centralized
Training
(Workdays)
Engineering
Practice
(Days)
Number
of
Trainees
Telecom Development Trend and MBB

Challenges
IV
6 to 12
persons
Traffic Operation Technical Management

Training
IV
6 to 12
persons
Traffic Operation Key technology Training
IV
6 to 12
persons
Telco data analysis overview
IV
0.5
6 to 12
persons
Mobile Data Operation Analysis Methods
IV
6 to 12
persons
PCC Policy Design Solution and

Differentiated Deployment
IV
6 to 12
persons
PCC Signaling Analysis
IV
6 to 12
persons
Courseware
1 Traffic Management
MBB Traffic Management
Mobile Data Analysis Data Driven Value
MBB Differentiated Service Deployment
2Service Quality Demarcating and Problem solving

MBB QOE Topic
III
6 to 12
persons
E2E Service Improvement Training
Data Service Quality Improvement Training

CEM Principles
IV
0.5
6 to 12
persons
Data Service KQI Modeling
IV
0.5
6 to 12
persons
MBB E2E Data Service Quality

Delimitation
IV
6 to 12
persons
Data Service Related KPI Assessment and

Optimization
IV
1.5
6 to 12
persons
2014-01-13
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Training Proposal
Project
Level
Centralized
Training
(Workdays)
Engineering
Practice
(Days)
Number
of
Trainees
Courseware
RAN Refined Quality Improvement solution

RAN Redined Service Quality Improvement
IV
0.5
RAN Precise Assessment and Optimization
IV
6 to 12
persons
6 to 12
persons
Voice and SMS Service Quality Improvement

CS Service KQI Modeling
IV
0.5
6 to 12
persons
CS KQI Evaluation and Demarcation
IV
0.5
6 to 12
persons
CS Capacity Evaluation and KPI Optimization

Training
IV
6 to 12
persons
IV
1.5
6 to 12
persons

3Monitoring Position
Mobile Service Quality &User Experience Monitoring Topic(With SEQ Anlyst Platform)
SEQ Analyst Platform
III
0.5
6 to 12
persons
SmartCare Data Service NPM/SQM

Application Scenario
III
6 to 12
persons
SmartCare Voice Service NPM/SQM

Application Scenario
III
6 to 12
persons
SmartCare CEM Application Scenario
III
0.5
6 to 12
persons
SmartCare SQM Application Scenario
III
6 to 12
persons
Mobile Service Quality &User Experience Monitoring Topic(without SEQ Analyst

Platform)
Mobile Service Quality & User Experience
Scenarios
III
6 to 12
persons
CS&PS NPM Monitoring Topic( With M2000)
2014-01-13
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Training Proposal
Project
Level
Centralized
Training
(Workdays)
Engineering
Practice
(Days)
Number
of
Trainees
CS Performance Monitoring
Training( M2000)
III
6 to 12
persons
PS Performance Monitoring
Training( M2000)
III
6 to 12
persons
Courseware
Transmision NPM Monitoring Topic( With U2000)

Transmission Network Performance
Monitoring Training
Transmission Network Capacity
Management Training
2.5
6 to 12
persons
6 to 12
persons
IP Network NPM Monitoring Topic( With U2000)

IP Network Performance Monitoring
Training
4.5
6 to 12
persons
IP Network Capacity Management Training
6 to 12
persons
IP Network Performance Troubleshooting

Training
6 to 12
persons
SEQ Analyst Platform Training
6 to 12
persons
PS Probe Training
0.5
6 to 12
persons
CS Probe(SPM) Training
0.5
6 to 12
persons
SEQ Analyst and IMS ProbeSignaling

Training
6 to 12
persons
4System Administrator
Smartcare Platform and Probe Training
NOTE
Level I indicates primary training projects. Level II indicates intermediate training projects. Level III indicates advanced
training projects. Level IV indicates expert training projects.
2 Training Project Description

2.1 Traffic Management
2.1.1 Telecom Development Trend and MBB
Challenge
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Training Proposal
Training Path
Telecom Development Trend
and MBB Challenges
WR30
Lecture
0.5 days
Traffic Management Description

WR30
Lecture
0.5 days
Intended Trainees
Management personnel, marketing personnel, market analysis personnel, and traffic management personnel
Requirements for Trainees
Having basic telecom and data communication knowledge
Having basic Internet knowledge
Objectives
After the completion of this training project, you will be able to:
Understand the development trend and current challenges of mobile Internet.
Discuss transformation opportunities
Understand the definition, basic concepts, and methods of traffic management.
Discuss how to better manage traffic
Content
Telecom Development Trend and MBB Challenges
Describe critical challenges facing the telecom industry.

Describe Mobile Internet concepts, situation, services, development mode, development trend, and
challenges & opportunities
Describe mobile Internet service development cases in the industry.
Describe the changes of the user experience, business model, service development, and network architecture.
Discuss the integration of experience, device, and capital.
Discuss foundation of the next-generation Internet development, understand basic data analysis and service
planning methods, and describe the introduction of traffic management including the change and transition of
revenue structure and change of telecom industry rules.
Describe the definition of traffic management and comparison between traffic and data volume.
Describe the strategy and policy and traffic management.
Describe the development policies of smart pipe.
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Training Proposal
Describe how to transform traffic management.

Describe Huawei MBB traffic management solutions.
Describe new business models of data volume marketing in the MBB era.
Introduce the traffic management and O&M related solutions.
Training Duration
1 workday
Number of Trainees
6 to 12 persons
2.1.2 Traffic Operation Technical Management Training

Training Path
Traffic Operation Technical

Management Training
Lecture
1 day
Intended Trainees
Management level of Network Planning & Engineering department,

Data centre , MBB technical expert
Network Mantenance department ,
Having background of telecom and data communication operation experience

Having basic Internet and Mobile network knowledge
Objectives
Understand the definition, basic concepts, and methods of traffic management.
Know BON model,
Discuss how to operform better manage traffic
Know MBB traffic operation solution and key technology and fuction
best practice of traffic operation in industry
Content
MBB Traffic Operation Solution
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Training Proposal
Describe the definition of traffic management and comparison between traffic and data
volume.
Describe the strategy and policy and traffic management.
Describe the development policies of smart pipe.
Describe how to transform traffic management.
Describe Huawei MBB traffic management solutions.
Describe new business models of data volume marketing in the MBB era.
Introduce the traffic management and O&M related solutions.
MBB Traffic Operation key technology Overview
Traffic Operation key technology theory ,protocol , scenarios application and
deployment.-PCC,SA,Smartcare, SmartPCC and ISOP
Training Duration
1days
Number of Trainees
6 to 12 persons
2.1.3 MBB Traffic Operation Key technology Training

Training Path
MBB Traffic Operation Key

Technology Training
Lecture
2 day
Intended Trainees
Network Planning Engineer

MBB deploymentOperation AnalysisData Service engineer
market analysis personnel, and traffic management personne

Understanding basic concepts of traffic operation
Objectives
Understand MBB Traffic management network supporting key technologyProtocol
technical frameworkapplication scenarios and 3GPP trends of SA, PCC,E2E Qos service
Know the deployment of differential service.
Know Huawei Solution application.
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Training Proposal
Content
MBB Traffic Operation Key technology
MBB Traffic Operation key technologyService Awareness(SA)(Protocal, technology
framework, application, development trend)

MBB Traffic Operation key technology-PCC(Protocal, technology framework,
application, Policy decide and loop back)

MBB Traffic Operation key technologyQoSLTE/GU, RAN-PS mapping, technology
framework, service scenarios application

MBB Traffic Operation Application use case
Training Duration
2days
Number of Trainees
6 to 12 persons
2.1.4 Telco data analysis Overview

Training Path
Telco Data Analysis Overview

Lecture
0.5
day
Intended Trainees
Marketing personnel, market analysis personnel, and traffic management personnel


Objectives
Know industry data analysis trend , driven power and solution
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Training Proposal
Know the analysis methods

Know the network insight and data analysis application of Pipe optiomization and Market
Compaign.
Content
Telo data analysis overview
Data analysis trend ,industry demand and application
Data in telco Source , driven, transform, value, application scenarios, stragey
Case study of Data analysis in network optimization and Mkt compaign
Training Duration
0.5days
Number of Trainees
6 to 12 persons
2.1.5 Mobile Data Operation Analysis Methods

Training Path
Mobile Data Operation Analysis
Methods
Lecture
1 day
Intended Trainees
Data service market analysts and other analysts that need to learn about data services
Having basic knowledge of mobile data network
Objectives
Describe data network development features.
List basic methods of data network analysis.
Have the basic analysis ways in dimensions such as service, subscriber, terminal, and area.
Prepare analysis plans.
Assess basic analysis conclusions.
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Training Proposal
Content
PS Data Service Analysis
PS Data Service Analysis on the Service Dimension
Service analysis overview:

Describe the basic principles, flow, and related concepts of service category analysis.
Service category analysis:

Analyze service category and subcategory on the dimensions of traffic, subscriber quantity, and access
times.
Service access type analysis:

Analyze the comparison of service development between 2G and 3G networks.
Self-run service analysis:

Analyze the development status of carriers' self-run data services, and analyze the competitive edge.
Analysis of competition of data services over legacy services:

Analyze the competition of services such as VoIP over legacy telecom services.
PS Data Service Analysis on the Area Dimension
Entire network cell analysis:

Perform traffic distribution analysis based on cells for 2G and 3G networks.
Trend analysis:
Analyze traffic trend of each cell and find busy cells.
Cell service analysis

Analysis the service categories of each busy cell, and find service features of busy cells.
PS Data Service Analysis on the Terminal Dimension
Analysis of terminals with high traffic and high subscriber quantity:

Analyze the terminals that consume high traffic and are used by a large number of subscribers.
Analysis of low-value terminals:

Identify the terminals that need to be replaced, and take countermeasures.
Analysis of terminal replacement:

Analyze service situation before and after terminal replacement, and identify value opportunities.
Analysis of silent terminals:
Analyze subscribers with no traffic consumption, and identify opportunities for increasing service values.
PS Data Service Analysis on the Subscriber Dimension
Subscriber traffic distribution analysis:

Analyze the number of subscribers with various traffic ranges to learn about subscribers' preferences.
Analysis of subscribers with extra high traffic:

Analyze the subscribers that consume the most traffic, and identify the factors that affect revenues.
Analysis of roaming subscribers:

Identify inbound roaming subscribers, and check the factors such as tariff.
Service analysis of subscribers with high traffic:

Analyze the subscribers that consume the most traffic, and identify their service features.
Cases of Huawei PS Data Service Analysis
Project requirements:
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Training Proposal
Introduce the project background and objectives.
Analysis methods:
Describe the main analysis methods, analysis elements, and conclusions.
Implementation and deployment:

Introduce the analysis result-based implementation solutions.
Training Duration
1 workday
Number of Trainees
6 to 12 persons
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Training Proposal
2.1.6 Mobile Data Service Deployment PCC Service Policy

Design and Differentiated Deployment
Training Path
PCC Principle
Lecture
WR34
0.5 day
Service Awarness Principles

WR34
Lecture and hands-on

exercise
0.5day
Bandwidth Management Principles

exercise
WR34
0.5 days
Content-based Charging Principles

WR34

exercise
0.5 day
E2E QoS Data Configuration

WR34

exercise
0.5 day
PCC Service Policy Configuration

and Application Training
WR34

0.5 days
exercise
PCC Service Policy Design

Training
WR35

exercise
0.5 day
PCC Associated Interworking

and Predefined Rules
WR35

exercise
0.5 day
Intended Trainees
PS and Core Network Engineer
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Training Proposal
Objectives
Recommend solutions based on the network data analysis conclusions.
Use the GGSN and UGW to experience services, identifying specific traffic.
Use GGSN and UGW to manage bandwidths, restricting the bandwidths for specific traffic.
Implement content-based charging for traffic based on the service experience of the GGSN and UGW.
Understand QoS requirements of various services and common service guarantee methods.
Complete QoS related data configuration on each NE together with related policies.
Complete static rule data configuration for PCRF interworking.
Complete the analysis, configuration, and verification of traffic-based typical FUP application policies.
Understand the analysis, splitting, and configuration methods of complex policies.
Content
PCC principle
Introduce PCC principle
Service Awareness Principles
Describe the basic concepts of the service identification module.

Describe the service awareness module's packet processing flow.
Describe the architecture of the service identification module.
Describe the functions of sub-modules in the service identification module.
Describe the data configuration methods of sub-modules in the service identification module.
Bandwidth Management Principles
Describe the system architecture of the BWM module.

Describe the function implementation of the BWM module in the system.
Describe common application scenarios of the BWM module.
Describe the functions of each sub-module of the BWM module.
Describe the data configuration commands of each sub-module of the BWM module.
Illustrate the BWM's subscriber-based bandwidth control function with examples.
Content-based Charging Principles
Analyze requirements for content-based charging using service identification.

Split requirements for content-based charging using service identification.
Configure data for content-based charging using service identification.
Mobile Data Network E2E QoS
Understand RAN-PS QoS parameters and application.

Understand the PS QoS negotiation procedure and the recommended QoS configuration for typical services
Understand impact of inter-system handover.
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Training Proposal
Understand the RAN side's QoS processing.

Understand the UEs' QoS processing.
Understand RAN-PS QoS architecture, parameter mapping, and data configuration.
PCC Service Policy Configuration and Application Training
Introduce the typical application of PCC (FUP).

Analyze the typical application of PCC (FUP).
Configure policies for the typical application of PCC (FUP).
Verify policies for the typical application of PCC (FUP).
PCC Service Policy dissemble and Design Training
Analyze complex PCC policies for live networks.

Introduce the methods for splitting complex PCC policies for live networks.
Configure complex PCC policies for live networks.
Verify complex PCC policies for live networks.
PCC Associated Interworking and Predefined Rules
Introduce the differences between PCC static rules and PCC dynamic rules and the application scenarios.
Analyze original user requirements.
Plan the services of predefined rules.
Complete the configuration of predefined rules using instances.
Training Duration
4 workdays
Number of Trainees
6 to 12 persons
2.1.7 Mobile Data Service Deployment PCC

Signaling Analysis
Training Path
Gx Interface Signaling Analysis
WR36
Lecture
0.5 days
Gx Interface Fault Identification

WR36
2014-01-13
Lecture
0.5 days
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Training Proposal
Intended Trainees
Marketing personnel, market analysis personnel, traffic management personnel, and policy deployment personnel
Having completed section Mobile Data Service Deployment PCC Service Policy Design and Differentiated
Deployment.
Objectives
Understand the Diameter protocol and features.
Understand the Diameter and DCCA application in the Gx interface.
Understand common AVPS and their meanings.
Identify common faults of the Gx interface.
Content
Gx Interface Signaling Analysis
Describe the Diameter protocol.

Introduce the DCCA protocol.
Describe the Diameter and DCCA application in the Gx interface.
Gx Interface Fault Identification
Identify common faults of the Gx interface.
Training Duration
1 workday
Number of Trainees
6 to 12 persons
2.2 Service Quality Demarcating and Problem solve

2.2.1 MBB QOE Topic
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Training Proposal
Training Path
MBB Mobile data QoE
improvement overview
WR90

exercise
0.5 days
SQM and CEM Tool Scenario

Application
WR91

exercise
0.25 days
Typical Service KQI Modeling

WR92

0.25 days
exercise
Intended Trainees
MBB technical personnel and network assessment and optimization personnel
Having basic knowledge of mobile communications and data domain communications
Objectives
Learn about the concept related to customer lifecycle management
tLearn about the scenarios of visible O&M and service experience of the MBB.
Learn about the typical service modeling of KQI.
Content
EY14 MBB Data Quality of Experience (QoE) Improvement Topic
MBB Mobile data QoE improvement overview
The basic concept related to customer lifecycle management

The function of customer experience management
Service modeling of customer experience management
Measurement of customer experience management
Strategy optimization of customer experience management
Introduce the customer-experiencing innovative practice system that is assessable, visible, and
manageable.
Introduce the small-granularity per service per user (PSPU) management.
Introduce the SQX solution overview, assessment and optimization of network quality monitoring, VIP
VAP service guarantee, subscriber behavior analysis, and operation support.
SQM and CEM Tool Scenario Application
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Training Proposal
Introduce KQI presentation and management.

Introduce panoramic KQI real-time monitoring and KQI-KPI mapped monitoring.
Introduce the KQI drill out and follow-up analysis (failure cause analysis and playback of all signaling
segments).
Typical Service KQI Modeling
Training Duration
1 workday
Number of Trainees
6 to 12 persons
2.2.2 Data Service Quality Improvement Training

Training Path
MBB E2E QoE Improvement Overview
Lecture
WR90
0.5 days
KQI Modeling and Monitoring

exercise
WR91
0.5 days
MBB E2E Data Service

Demarcation
WR92

exercise
1 day
PS Data Service Evaluation

&Optimization
WR92
2014-01-13

exercise
1.5 days
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Training Proposal
Intended Trainees
RAN data service analysis and optimization engineers
Having basic knowledge of RAN mobile communications and PS communications
Having related experience in assessing and optimizing mobile data services
Objectives
Learn about the system architecture for MBB E2E data QoS improvement.
Introduce the SEQ service scenarios, KQI definition, and flow.
Describe the service scenarios of the SEQ Analyst platform, including KQI description and SEQ Analyst
application management.
Be familiar with the basic KQI models of typical services of the KPI system and learn about the difference and
relationship between KPI and KQI.
Describe PS associated KPIs and KPI optimization methods.
Understand the RAN QoS analysis flow.
Understand RAN associated KPIs and KPI analysis methods.
Understand the RAN service associated URAN, coverage problem, air interface interference, and data analysis
methods.
Content
QoE Improvement Overview
MBB E2E Mobile Data QoS and Solutions to Data Service QoE Improvement
Understand the visible, assessable, and manageable QoS system architecture for MBB E2E mobile data.
Describe the MBB O&M, including visible and smart O&M, VIP service improvement, and QoE
improvement.
KQI Modeling and Monitoring
KQI Description and demarcation
Describe the basic KQI models of typical services (for example, WAP and Web) of the KPI system and
introduce the difference and relationship between KPI and KQI.
TCP packet analysis and demarcation.
E2E Signaling Flow of Typical Data Services

Describe the E2E attachment signaling analysis.
Describe the E2E PDP activation signaling analysis.
Describe the E2E signaling analysis of typical data services.

KQI model analysis for typical data services
Describe the standard protocols of the QoE and KQIs.

Introduce the typical services (WAP and Web) of the KQI models and the relationship between KQIs and KPIs.
OWB67 PS Network Resource& KPI Optimization Training
Guide to Evaluation and Optimization of the SGSN9810 Attach
2014-01-13
Describe definition of Attach KPI.
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Training Proposal
Describe the method of Attach KPI evaluation.
Describe the method of Attach KPI optimization.
Guide to Evaluation and Optimization of the SGSN9810 PDP Activity
Describe definition of PDP Activity KPI.
Describe the method of PDP Activity KPI evaluation.
Describe the method of PDP Activity KPI optimization.
Training Duration
3.5 workdays
Number of Trainees
6 to 12 persons
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Training Proposal
2.2.3 RAN Refined Quality Improvement solution

Training Path
RAN Service Quality Analysis Methodology

0.5d
Lecture
WR93
RAN Refined Evaluation and Optimization

3d
Lecture and Hands-on
WR94
Target Audience
Data Service Optimization engineers
Prerequisites
With basic knowledge about mobile communications and PS communication

With experience in mobile data service assessment and optimization
Objectives
On completion of this program, the participants will be able to:
Describe RAN Redefined Optimization service quality analysis flow

Describe Associated KPI analysis
Describe Associated URAN, Coverage, Interference, Throughput Problem.
Training Content
RAN Service Quality Analysis
E2E service quality analysis flow

RAN service quality analysis
RAN Evaluation and Optimization
WCDMA Access Problems Analysis
WCDMA Call Drop Problems Analysis

WCDMA UTRAN Optimization Flow
WCDMA Coverage Problem Analysis
WCDMA Interference Problem Analysis
WCDMA HSPA+ Throughput Troubleshooting
Interoperability between UMTS and GSM
Duration
3.5 working day
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Training Proposal
2.2.4 Voice and SMS Service Quality

Improvement Training
Training Path
CS Service KQI Modeling

Lecture
0 d

Lecture
0 5d

Training
OWG54
Lectures, Hands-on Exercise
Target Audience
Core network operation and maintenance engineers, optimization engineers
Prerequisites
At least two years experience of operation and maintenance of GSM NSS/UMTS CS or other
telecommunication equipments
A basic knowledge of core network optimization
Objectives
Describe voice call flow ,KQI modeling and KPI correlation

Describe SMS flow and KQI modeling and KPI correlation
Perform demarcation of voice and SMS
Perform paging success rate analysis and optimization.
Perform SMS success rate analysis and optimization.
Perform assignment success rate analysis and optimization.
Perform mobile originated call setup success rate analysis and optimization
Perform paging success rate analysis and optimization
Describe procedure for evaluating resources of V/G MSS office
Perform evaluation and optimization of the hardware resource, logical resource
Perform evaluation and optimization of signaling resource, TC/EC resource, trunk resource, traffic
resource
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Training Proposal
Training Content
Voice and SMS Evaluation and Optimization Training
E2E CS Service Signaling Procedure

CS service KQI modeling and correlative
Demonstrate service scenarios of the SEQ Analyst, including KQI presentation and
management and applications of the SEQ Analyst.
Intra-product KPI system for CS KQI modeling, and association between KQIs and KPIs.

Voice Evaluation and Demarcation
SMS Evaluation and Demarcation
OWG54 GSM/UMTS SoftSwitch Core Network Evaluation and Optimization Training

Resource Capacity Assessment and Optimization
Assessment and Optimization of MSOFTX3000 Capacity
Assessment and Optimization of UMG8900 Capacity
Assessment and Optimization of Traffic Resource
Assessment and Optimization of Signaling Link Resource

Guide to Analysis of Location Update Success Rate
Location update flow
Definition of location update success rate
Analysis of location update success rate and optimization suggestions
Operation Guide to Signaling Analysis
Guide to Analysis of Mobile Originated Call Setup Success Rate
Successful MO flow
Evaluation on mobile originated call setup success rate
Analysis of mo call setup failure causes and optimization suggestions
Guide to Analysis of Mobile Terminated Call Setup Success Rate
Successful MT flow
Evaluation on mobile terminated call setup success rate
Analysis of mt call setup failure causes and optimization suggestions
Guide to Analysis of Paging Success Rate
Paging types and flow
Definition of paging success rate
Analysis of paging success rate
Guide to Analysis of Assignment Success Rate
Concept and types of assignment
Evaluation on assignment success rate
Analysis of assignment failure causes and optimization suggestions
Operation guide to signaling analysis

Guide to Analysis of Handover Success Rate
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Concept and classification of handover

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Training Proposal
Evaluation on handover success rate
Analysis of failure causes and optimization suggestions
Guide to Analysis of Short Message Origination Success Rate
SMMO flow
Definition of short message origination success rate
Analysis of Short Message Origination Success Rate and optimization suggestions
Guide to Analysis of Short Message Termination Success Rate ISSUE
SMMT flow
Definition of short message termination success rate
Analysis of short message termination success rate and optimization suggestions
Guide to Analysis of Call Connection Delay
Analysis of call flow
Signaling flow on the A/Iu interface
Delay analysis of call models and optimization suggestions
Duration
3working days
Class Size
Min 6, Max 12
2.2.5 RAN&PS E2E QOS solution Training

Training Path
RAN&PS E2E QOS solution

WR95
Lecture and Hands-on
1 5d
Target Audience
Mobile broadband technical engineers and network assessment and optimization engineers
Prerequisites
With basic knowledge about mobile communications and PS communication

With experience in mobile data service assessment and optimization
Objectives
Describe E2E QoS Mapping and Configuration (Access-Core-HLR-Access Point) t.
Training Content
GSM/UMTS E2E QOS
GPRS/UMTS QoS architecture and parameter mapping
QoS mechanism in mobile network
RAN&PS E2E QOS Data configuration
2014-01-13
Page 26 of 47
Training Proposal
Network QoS design
Duration
1.5 working day
Class Size
5
2.3 Sevice and Performance Monitoring Training

2.3.1 Mobile Service Quality & User Experience
Monitoring(With SEQ Analyst Platform)
Training Path
SEQ Analyst Platform
Lecture and hands-on exercise
Data Service NPM/SQM Scenario

Application
Voice Service NPM/SQM

Scenario Application
CEM Scenario Application

Intended Trainees
Optimization and O&M engineers of RAN data, PS, and CS
Objectives
Describe the SEQ Analyst system architecture and service functions.
2014-01-13
Page 27 of 47
Training Proposal
Learn about KQI definitions of typical services and related concepts and standard protocols of CEM.
Understand service scenario examples of NPM, SQM, and CEM.
Content
Hardware architecture and functions of the SEQ Analyst platform
Software architecture and functions of the SEQ Analyst platform
Standard protocols of the QoE and KQIs
Main KPIs and the modeling for typical services
Application of SQM and CEM tools
Functional application and scenarios of NPM
Functional application and scenarios of SQM
Introduce the CS KQIs and CS application management.

Introduce the PS KQIs and PS application management.
CEM application and scenarios of the SEQ Analyst
Training Duration
3 workdays
Number of Trainees
6 to 12 persons
2.3.2 Mobile Service Quality & User Experience

Monitoring(Without SEQ Analyst Platform)
Training Path
CS NPM/SQM Scenario
Application
PS NPM/SQM Scenario
Application
Intended Trainees
Optimization and O&M engineers of RAN data, PS, and CS
2014-01-13
Page 28 of 47
Training Proposal
Objectives
Learn about KQI definitions of typical services and related concepts and standard protocols of CEM.
Understand service scenario examples of NPM, SQM, and CEM.
Content
Standard protocols of the QoE and KQIs
Main KPIs and the modeling for typical services
Application of SQM and CEM tools
Functional application and scenarios of NPM
Functional application and scenarios of SQM
Introduce the CS KQIs and CS application management.

Introduce the PS KQIs and PS application management.
CEM application and scenarios
Training Duration
1 workdays
Number of Trainees
6 to 12 persons
2014-01-13
Page 29 of 47
Training Proposal
2.3.3 PS Performance Monitoring Training(M2000)

Training Path
PS Performance Monitoring Training

Lecture, Hands-on Exercise,
1d
Demonstration
OWB92
PS Alarm Monitoring and Management

OWB93
Lecture, Hands-on Exercise,

Demonstration
1d
Target Audience
Field Maintenance Engineers, First line Maintenance Engineers, Routine Maintenance Engineers
Prerequisites
A general understanding of mobile communication and data communication.
Get familiar with TCP/IP.
1 years related experience in PS equipment maintenance.
Successful completion of the program of GPRS/UMTS PS Fundamental Training.
Objectives
Master Key Performance Indicator of SGSN.
Master Key Performance Indicator of GGSN.
Perform KPI getting method.
Understand basic alarm.
Understand basic method of alarm monitoring and management.
Outline the general procedure of PS core network optimization.
Analyze the PS core network KPI.
Describe Traffic Statistics Model Extraction.
Master Evaluation and Optimization of the SGSN9810/GGSN9811/DNS/CG Resource Capacity.
Training Content
OWB92 PS Product Survey Training
PS Product Basic
OWB92 PS Performance Monitoring Training
2014-01-13
PS Performance Monitoring Training
Understand the SGSN critical KPIs.
Understand the GGSN critical KPIs.
Understand the CG critical KPIs.
Page 30 of 47
Training Proposal
Master the KPI targets methods of observation.

OWB93 PS Alarm Monitoring and Management
PS Alarm Monitoring and Management
Understand the basic alarm.
Understand the basic hardware troubleshooting.
Understand the basic interface troubleshooting.
Duration
2 working day
Class Size
Min 6, Max 12
2.3.4 CS Performance Monitoring Training(M2000)

Training Path
Mobile SoftSwitch Fundamental
Prerequisites
M2000 Operator Training
Lecture, Hands-on exercise
2d
2d
Alarm Monitoring
0 5d
Performance Monitoring
0 5d
Target Audience
CS Field Technician, First Line Operation and Maintenance Technician and Engineer
Prerequisites
Successful completion of the following courses:

Mobile SoftSwitch Fundamental
2014-01-13
Page 31 of 47
Training Proposal
Objectives

Browse and query the current alarms in M2000V2 clients
Describe the performance counter and object categories in M2000V2 system
Query the performance result by the setting conditions and export the performance result files
Execute the initial diagnosis and related operation
Identify the root cause of the TOP alarm
Collect the NE's running performance data and judge the running status of devices
Training Content
Product Description
CS Product Basic
CS product hardware and structure
M2000 Operator Training
M2000 client alarm management
M2000 client performance management
Alarm Monitoring
MSOFTX3000 Alarm monitoring and handling
UMG8900 Alarm monitoring and handling
HLR9820 Alarm monitoring and handling
Performance Monitoring
MSOFTX3000 performance monitoring and management
UMG8900 performance monitoring and management
HLR9820 performance monitoring and management
Duration
2 working days, 1 days hands-on exercise included.

Class Size
Min 6max 12
2014-01-13
Page 32 of 47
Training Proposal
2.3.5 Transmission Network Performance

Monitoring Training(With U2000)
Training Path
Telecom Basis Training
Prerequisites
Product Basic
1.5d
Lecture
U2000 Introduction
Lecture,Hands-on exercise
0.5d
KPI Performance Monitoring and

Analysis
Lecture, Hands-on exercise 0.5d
Target Audience
Transmission Field Technician, First Line Operation and Maintenance Technician and Engineer
Prerequisites

Objectives

Outline the system structure and functions of the components of SDH/RTN/SYNLOCK
Describe the common SDH/RTN network topologies and their features.
Explain the protection mechanism of SDH/RTN
Describe the architecture and main features of U2000
Describe the directory structure of U2000
Describe the main functions of U2000
Describe the basic concepts in alarm and performance management of U2000
Perform the browse and setting operation for alarm
Perform the basic response operation for common alarm events
Perform the browse and setting operation for performance events
2014-01-13
Page 33 of 47
Training Proposal
Training Content
Product Basic
System structure of SDH/RTN/SYNLOCK equipment
Hardware structure of SDH/RTN/SYNLOCK equipment
Main features of SDH/RTN/SYNLOCK equipment
U2000 Introduction
iManager U2000 System Introduction
Telecommunications Management Network Concept
Network Management Layer of U2000
U2000 System Architecture
Interfaces of U2000
Managed Equipment of U2000
Hardware and Software Requirement
The User Interface of U2000
Processes of U2000
NMS Maintenance Suite: MSuite
License Introduction
Directory Structure of U2000
KPI Performance Monitoring and Analysis
Alarm Severity and Category
Alarm Status
Alarm Viewing and Operations
Alarm Template
Alarm Setting Operations
Alarm Dumping
Performance Events Type
Performance Monitoring Setting
Performance Viewing Operations
Performance Data Dumping
Duration
2.5 working days, 1 days hands-on exercise included.

Class Size
Min 6max 12
2014-01-13
Page 34 of 47
Training Proposal
2.3.6 Transmission Network Capacity

Management Training
Training Path
Prerequisites
Transmission Network Capacity
Assessment
3d
Transmission Network Capacity Optimization

3d
Target Audience
Transmission Field Technician, First Line, and Second Line Operation and Maintenance Technician and
Engineer
Prerequisites

Objectives

List the main items of SDH/RTN network resource
List the main items of SDH/RTN network assessment
Describe the requirement of SDH/RTN network resource assessment
Describe the main contents about SDH/RTN service capacity and efficiency assessment
Describe the items and contents about SDH/RTN network security assessment
Describe the measures about SDH/RTN survivable network assessment
List the methods about trail usability assessment
Describe the items and contents about SDH/RTN network O&M assessment
Describe the methods about ECC subnetwork assessment
Describe the methods about clock subnetwork assessment
Describe the methods about spare part assessment
Describe the causes and effects of discrete services
Recognize the discrete services of the network
Eliminate discrete services
2014-01-13
Page 35 of 47
Training Proposal
Optimize the lower level cross-connection of SDH equipment

Optimize the trails to improve the network usage efficiency
Describe the items and contents about SDH network security optimization
Describe the measures about SDH survivable network optimization
List the methods about trail usability optimization
Describe the items and contents about SDH network O&M optimization
Describe the methods about ECC subnetwork optimization
Describe the methods about clock subnetwork optimization
Describe the methods about spare part optimization
Training Content
Transmission Network Capacity Assessmentt
Assessment of SDH Network Services
Overview
Statistics on Network Resources
Analysis of Service Requirements
Assessment of SDH Network Services
SDH Network Security Assessment
Problems Facing SDH Network Contents of SDH Network Security Assessment
Items of SDH Network Security Assessment
Process and Tools for SDH Network Security Assessment
Network Overview
Network Statistic
Assessment and Analysis
SDH Network Operation and Maintenance Assessment
SDH Network clock, ECC and DCN support ability assessment key point
ECC assessment methods
Clock assessment methods
Spare board assessment methods
SDH Service Support Capacity Assessment Case Study

Assess SDH Network service support capability, network security, clock survivability, ECC
support ablility, etc
Provide the assessment report based on network analyze result

Transmission Network Capacity Optimization
2014-01-13
SDH Service Support Capacity Optimization
The formation factors and impact of discreted service
Discreted service analysis and recognition
Clear-up of discreted service
Optimization for SDH lower order cross-connection
Trail optimization
SDH Network Security Optimization
SDH network security optimization items and rules
Network survivability optimization methods
Page 36 of 47
Training Proposal
Trail availability optimization methods
SDH Network Operation and Maintenance Optimization
SDH network O&Moptimization items and rules
ECC optimization methods
Clock optimization methods
Spare boards optimization methods
SDH Network Optimization Case Study
Network information introduction
Given assessment
Given optimization suggestion based on the network status

Develop the optimization report in network security, service and network support field
Duration
6 working days, 2 days hands-on exercise included.

Class Size
Min 6max 12
2014-01-13
Page 37 of 47
Training Proposal
2.3.7 IP Network Performance Monitoring

Training(With U2000)
Training Path
Prerequisites
Product Description
Lecture
2.5d
Monitoring Tool Introduction

Hands-on exercise
0.5d
Performance KPI Introduction

0.5d
Performance Monitoring and Analysis

1d
Target Audience
IP Network Monitoring Technician and Engineer

Prerequisites

Objectives

Describe CX600-X products hardware structure
Describe NE40E-X products hardware structure
Describe ME60-X products hardware structure
Describe CX600-X/NE40E-X/ME60-X products Feature
Understand S switches hardware architecture
Understand S switches software features
Describe Eudemon1000E/8000E series firewall product hardware feature
Describe Eudemon1000E/8000E series firewall product software feature
2014-01-13
Page 38 of 47
Training Proposal
Browse and query the current alarms in U2000 clients

Describe the performance counter and object categories in U2000 system
Query the performance result by the setting conditions and export the performance result files
Execute the initial diagnosis and related operation
Decribe the KPI Definition
Collect the NE running performance data and judge the running status of devices
Training Content
Product Description
S Switch Product Description
NE40E-X Series Product Description
CX600-X Series Product Description
ME60-X Series Product Description
ATN Series Product Description
Eudemon1000E/8000E Series Product Description
U2000 System Introduction
The architecture and main features of U2000
The directory structure of U2000
The main functions of U2000
How to discover devices on U2000
How to configure Telnet/Stelnet on U2000
How to synchronize the device and U2000
Performance KPI Introduction
IP network KPI definition
KPI monitoring
Performance Monitoring and Analysis
The performance counter categories and the difference between them
The performance object categories
Query the performance result by the setting conditions
Export the performance result file
Define the performance query template
Check the performance task status
User Resources Monitoring
Duration
4.5 working days

Class Size
Min 6, max 12
2014-01-13
Page 39 of 47
Training Proposal
2.3.8 IP Network Capacity Management Training

Training Path
Prerequisites
IP Network Capacity Monitoring
0.5d
Lecture
IP Network Capacity Analysis and Suggestion

Lecture
0.5d
Target Audience

Prerequisites

Objectives

Monitors the network capacity alarm
Resource utilization status on time to find capacity problems or potential capacity risk
Make Judgment that if emergency activity should be taken immediately
Training Content
IP Network Capacity Monitoring

Equipment capacity alarm monitoring through OSS system
IP network traffic and bandwidth utilization monitoring
IP Network Capacity Analysis and Suggestion
Users and traffic trend prediction
IP network capacity assessment and bottleneck analysis
Hardware resource analysis
Duration
1 working day
Class Size
Min 6, max 12
2014-01-13
Page 40 of 47
Training Proposal
2.3.9 IP Network Performance Troubleshooting

Training
Training Path
Prerequisites
Alarm Monitoring
0.5d
Lecture
Performance Alarm Troubleshooting

Lecture
0.5d
Target Audience

Prerequisites

Objectives

Recognize and diagnose networking problems
Resolve recessive network issues and deteriorated cells
Training Content
Alarm Monitoring
The alarm categories and levels
The alarm processing ability supported by the U2000 server
Browse the current alarms
Query the specified alarms by conditions set manually
Redefine the alarm level in U2000 and NE
Modify the alarm name in U2000 and NE
Set the shield condition in U2000 and NE
Performance Alarm Troubleshooting
Preventive Maintenance Tools Introduction
Troubleshooting process introduction
2014-01-13
Page 41 of 47
Training Proposal
IP network troubleshooting although OSS system

Duration
1 working days
Class Size
Min 6, max 12
2014-01-13
Page 42 of 47
Training Proposal
2.4 System Administrator

2.4.1 SEQ Analyst Platform Training
Training Path
SEQ Analyst Platform System

Introduction
1d
SEQ Analyst Platform Design

1d
SEQ Analyst Platform O&M

1d
Service NPM/SQM/CEM Application

Lecture, Practice
1d
Target Audience
Smartcare Operation and Maintenance Engineer and Technician
Prerequisites
None
Objectives
Describe SEQ Analyst Network position, system structure, feature, function and interface protocol
Describe hardware structure and function of different parts of SEQ Analyst
Describe software structure and function of different software sub-system of SEQ Analyst
Describe System Dimensioning & Network Design of Connection ,Interfaces design and Data
Configuration
Perform System Operation & Maintenance
Perform System Support & Troubleshooting
Describe and Perform the function of NPM, CEM and SQM of SEQ analyst
2014-01-13
Page 43 of 47
Training Proposal
Training Content
System Overview
SEQ Analyst Network position, system structure, feature, function and interface protocol
Hardware structure and function of different parts of SEQ Analyst
Software structure and function of different software sub-system of SEQ Analyst
System Design, Dimensioning, Configuration and Interfaces

Network Design Principles,Overall layout
System Connection Design
IP address and VLAN planning principles
Time synchronization network docking design
Transmission resources and security requirements
Configuration of server, module group, local service IP and service data of SEQ Analyst
System Operation & Maintenance
Platform maintenance
System Support & Troubleshooting
Handle equipment fault
SQM,CEM function service scenarios demonstration.
Notion of QoE & KQI Standard protocol
SEQ service scenario: key quality indicator (KQI) presentation
Demonstrate Customer Experience Manangment: VIP, VAP, Roaming User of the SEQ Analyst
Demonstrate CS service quality monitoring and KPI of the SEQ Analyst
Demonstrate PS service scenarios of KPI of the SEQ Analys
Be familiar with the intra-product KPI system for typical service (WAP and Web) KQI modeling
Duration
3 working days
Class Size
Min 6, max 12
2014-01-13
Page 44 of 47
Training Proposal
2.4.2 PS Probe Training
Training Path
PS Probe Training
1d
Target Audience
Prerequisites
None
Objectives
Describe the networking and function of PS probe

Describe the hardware and software structure of PS probe
Describe the application scenario of PS probe
Describe the interface and protocol of PS probe
Troubleshooting about alarm of PS probe
Manage the hardware, software, user, alarm, and configuration of PS probe
Duration
1 working days
Class Size
Min 6, max 12
2014-01-13
Page 45 of 47
Training Proposal
2.4.3 CS Probe(SPM) Training
Training Path
CS Probe Training
1d
Target Audience
Prerequisites
None
Objectives

Describe the networking and function of CS probe
Describe the hardware and software structure of CS probe
Describe the application scenario of CS probe
Describe the interface and protocol of CS probe
Troubleshooting about alarm of CS probe
Manage the hardware, software, user, alarm, and configuration of CS probe
Duration
0.5 working days
Class Size
Min 6, max 12
2.4.4 SEQ Analyst and IMS ProbeSignalingTraining
Training Path
SEQ Analyst and IMS Probe Training

L
2d
Target Audience
All Technical and non-Technical Personnel
2014-01-13
Page 46 of 47
Training Proposal
Prerequisites
None
Objectives
Describe the networking and function of SEQ Analyst and IMS probe
Describe the hardware and software structure of SEQ Analyst and IMS probe
Describe the application scenario of SEQ Analyst and IMS probe
Describe the interface and protocol of SEQ Analyst and IMS probe
Perform O&M of SEQ Analyst and SEQ Analyst and IMS probe
Perform Real-time trace &History Records Query
Perform IMS network performance analysis
Perform IMS NPM/SQM real-time Monitoring
Training Content
Structure of SEQ Analyst and IMS probe

KQI definition of IMS typical service: Basic voice service, RCS-e service, VoLTE service, Centrex
service, Conference Service.
NPM, SQM function of IMS service scenarios demonstration.
IMS Network performance and service quality monitoring
Service quality analysis, Provide drill-down, and provide a root cause analysis. Services include:
Duration
2 working days
Class Size
Min 6, max 12
2014-01-13
Page 47 of 47

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Customer Training Center

2 Training Project Description .................................................................................................. 7

Data Service Support

Mobile Data Analysis

MBB Differentiated Service

Mobile Data Analysis Data

MBB Traffic Operation Analysis

Service Quality Demarcating and Problem solve

RAN Refined Quality

RAN Refined Quality

Voice and SMS Service

RAN&PS E2E QoS Training

Service Quality Monitoring

Mobile Service Quality &User

Mobile Service Quality &User Experience

Network Quality Monitoring

CS&PS NPM Monitoring

Transmision NPM Monitoring

SEQ Analyst Platform Training

IP Network NPM Monitoring

SEQ Analyst and IMS

1.1 Training Projects

Table 1-1 List of training projects

Telecom Development Trend and MBB

Traffic Operation Technical Management

Traffic Operation Key technology Training

Telco data analysis overview

Mobile Data Operation Analysis Methods

PCC Policy Design Solution and

PCC Signaling Analysis

Mobile Data Analysis Data Driven Value

MBB Differentiated Service Deployment

2Service Quality Demarcating and Problem solving

E2E Service Improvement Training

Data Service Quality Improvement Training

Data Service KQI Modeling

MBB E2E Data Service Quality

Data Service Related KPI Assessment and

RAN Refined Quality Improvement solution

RAN Precise Assessment and Optimization

Voice and SMS Service Quality Improvement

CS KQI Evaluation and Demarcation

CS Capacity Evaluation and KPI Optimization

RAN&PS E2E QoS Training

SmartCare Data Service NPM/SQM

SmartCare Voice Service NPM/SQM

SmartCare CEM Application Scenario

SmartCare SQM Application Scenario

Mobile Service Quality &User Experience Monitoring Topic(without SEQ Analyst

CS&PS NPM Monitoring Topic( With M2000)

Transmision NPM Monitoring Topic( With U2000)

IP Network NPM Monitoring Topic( With U2000)

IP Network Capacity Management Training

IP Network Performance Troubleshooting

SEQ Analyst Platform Training

SEQ Analyst and IMS ProbeSignaling

2 Training Project Description

Traffic Management Description

Requirements for Trainees

Having basic telecom and data communication knowledge

Having basic Internet knowledge

Understand the development trend and current challenges of mobile Internet.