Suzanne Diz

Overview

Core Skills

443-745-5481
suzdiz@gmail.com

Adult Education Expert and Consultant offering significant work experience in instructional design,
instructional technologies, and adult education. High-energy, creative and results-oriented thought
leader, communicator and facilitator with tremendous interpersonal skills, vast knowledge of adult
learning and leadership best practices, and outstanding relationship-building and managerial skills.

Experience

Eldersburg, MD 21784

Instructional Design
Material Development Management
Project Management
Instructor-Led, Computer-Based and Online
Development
Budgeting

Editing
Technical Training
Technical Center Operations
Training Facilitation
Personnel Management
Learning Management Systems

CITI/ONEMAIN FINANCIAL Baltimore, MD

Senior Instructional Designer, 2011 to present
Serving as a leader on the training integration team for the change management process for the
merger of two companys software and training systems. Redesign and develop the merged
companys training curriculum to align with the companys strategic vision and mission.
Support blended learning initiatives on topics such as: sales skills, professional development, new
hire training, and compliance skills.
Redesigned and developed the new hire training curriculum. The redesign reduced the amount of
time new branch employees required to complete good applications from two months to two
weeks.
Apply informal, social, and gamified learning initiatives to online courseware.
Tested and implemented new technologies to enhance the instructional design teams processes.
SOFTMED SYSTEMS INC Silver Spring, MD
Instructional Designer, 2004 to 2005
Designed and developed instructional materials for training courses that supported company
performance improvement initiatives.
Demonstrated a strong skill-set in the Instructional Design process from Analysis to Storyboarding
to Evaluating and Analyzing training effectiveness.
Independently developed entry and advanced level courses for both internal and external
audiences.
ACTERNA Germantown, MD
Instructional Designer, 2003 to 2004
Designed and developed classroom training and user manuals to support company developed
equipment and telecommunications solutions.
Demonstrated a strong skill-set in Instructional Design process from Analysis to Storyboarding to
Evaluating and Analyzing training effectiveness.
Mentored graduate student on instructional design process and how the department utilized it.
INSTRUCTIONAL DESIGN CONSULTANT
Self Employed, 2001 to 2004
Partnered with clients to design and build creative, engaging, effective, and relevant learning
experiences that meet specific business goals. Clients include the INS, Verizon, and Provant.
Constructed on-line training for the Immigration and Naturalization Service outlining Equal
Employment Opportunity Commission policies and procedures for filing complaints. Created
objectives and evaluation tools and designed storyboards using SCORM and 508 compliance
procedures.
Redesigned existing classroom-based wireless training program for Verizon for delivery over the
Internet. Designed the user interface, evaluated and reorganized the curriculum, determined new
goals, designed storyboards, and created new curriculum.

Suzanne Diz
Experience
(continued)

443-745-5481

suzdiz@gmail.com

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KC RESOURCES Columbia, MD
Senior Instructional Designer - 1999 TO 2001
Analyzed, designed, and developed telecommunications training programs for classroom delivery.
Developed standards of design for the Instructional Design and Development team.
Led projects by ensuring deadlines were met, scheduling status meetings, maintaining project
documentation, and serving as point of contact for subject matter experts.
Delivered Train the Trainer sessions.
Partnered with management to create proposals, scope work for future projects, and develop project
plans including a budget.
VA TECH COMPUTING CENTER Blacksburg, VA
Computer Systems Engineer, 1997 to 1999
Created and conducted training for all lab employees in the functional areas of service and support.
Coordinated duties, schedules, and procedures for computer lab personnel.
Created the group web site and maintained the server on which it resided.
System administration and management of servers and workstations using Mac OS, Windows 95,
and Windows NT operating systems for ten computer labs.
Managed 20 employees.
CONCORD UNIVERSITY Athens, WV
Adjunct Assistant Professor, 1998
Composed a syllabus, curriculum, and evaluation for two courses: Introduction to Computers in
Business and Introduction to the Internet.
VA TECH, EDUCATIONAL TECHNOLOGIES Blacksburg, VA
Instructional Technology Specialist, 1994 to 1997
Created and delivered various workshop topics for Faculty Development Workshops to instruct
faculty on how to incorporate technology into the classroom. Topics included Authorware,
Macromedia Director, Microsoft PowerPoint and Word, and Adobe Photoshop.
Partnered with VA Tech faculty to provide design and development support for online and self-study
courses.
Promoted the use of technology with faculty, and assisted with development and implementation of
instructional tools.

Education

COMMUNITY COLLEGE OF BALTIMORE COUNTY Essex, MD

AAS Degree in Veterinary Technology, 2008
VIRGINIA TECH Blacksburg, VA
MA Degree in Curriculum and Instruction, Education, 1998
CONCORD UNIVERSITY Athens, WV
BS Degree in Education, 1988

Computer
Skills

Microsoft Windows, Mac OS, Acrobat Professional, Adobe Connect, Adobe Photoshop, Adobe
Dreamweaver, Adobe Captivate 9, Adobe Premiere Elements, Articulate Storyline 1 & 2, BrainShark,
QuestionMark Perception Authoring Manager, Microsoft Office Products, WebEx, WWW Navigators, webbased email clients, and can easily adapt to all other software tools.