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Operations

Management:
The Fundamental Principles & Application

Course Description
This module introduces the modern fundamental principles of operations management
in todays competitive and challenging environment. Understanding these principles
and its elements as well as how these principles and elements are applied in todays
operation of various industries are what will be covered through out the whole session.

Objective
At the end of this course participants should be able to:
Define what are the fundamental principles of Operations Management
Define the basic elements of Operations Management
Understand how these principles are applied in an organization

Course Duration
14 hours (Full Time) / 15 hours (Part Time)

Course Coverage

1. Challenges faced by organization in todays competitive environment
Competitiveness
Cost
Quality
Delivery
Flexibility
Services
Technologies
Success and Failure face by organizations

2. The overview of Operations Management
What is Operations Management
Differences between Goods and Services
Functions and evolution of Operations Management

3. A system view of operations processes
What are the External Factors?
What are the components?
How feedback loop improves Operational Processes?


4. Structure and Interaction of Operation sub elements




5. How these elements applied in Operations Management
Sales & Marketing
Purchasing
Finance
Information Technology
Human Resource

6. Delivering Operational Excellence
Operational Excellence
Approach to Operational Excellence

7. The Strategic Role of Operations
What is Operations Strategy?
Approach to Operations Strategy

8. Competitive Priorities

Award
Student will be awarded with Informatics Certificate of Attendance upon completion of
course.

Target Audience
This course is intended for managers, supervisors, team and line leaders or anyone from
a manufacturing industry in particular.