Beruflich Dokumente
Kultur Dokumente
Christopher J. Bamber
John M. Sharp and
Pavel Castka
The authors
Christopher J. Bamber is based at OLC (Europe) Ltd, Preston,
Lancashire, UK.
John M. Sharp and Pavel Castka are both based at the Centre
for Organisational Research (COrE), The University of Salford,
Salford, UK.
Keywords
Introduction
Abstract
This paper discusses the significant role of the maintenance
function in an integrated management system and discusses
how the efforts of maintenance management can contribute a
value added perspective to the third party assessment process.
Due to global competitiveness, businesses are now trading
internationally and are expected to have management systems
certified through a third party to international standards
enhancing customer-supplier relationships and stakeholder
perceptions. This paper discusses several international standards
such as ISO 9001:2000 Quality Management Systems standard,
ISO 14001:1996 Environmental Management Systems standard
and the internationally developed British Standards Institute
OHSAS 18001 Health and Safety Management specification and
how they might affect maintenance organisations in the future.
Electronic access
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C, I
P, C, I
C, I
P, C, I
P, C
P, C
P, C
P
C
Stores/spares requisitions
Plant justifications
Purchase orders/requisitions
Service/sub-contractor assessments
Emergency/accident/incident procedures
B
B
.
.
.
.
.
.
ISO 14001:1996
(Environmental management)
.
.
OHSAS 18001:1999
(draft Health & Safety specification)
Notes: Maintenance activity: P = Planning, C = Control, I = Improvement; Correlation: . = Strong, B = Medium, W = Weak
P, C
Asset/tool/spares register(s)
P, C, I
C, I
Internal memorandum(s)
C, I
Plant/machine/tool history
Plant/machine specifications
P, C, I
P, C, I
P, C, I
P, I
P, C
P
P, C
Improvement/project plans
Table I Maintenance engineering documents: a correlation to assessment standards and maintenance activity
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Assessment level
Second party
First party
Description of
level
Application or
example
Accreditation or assessment
organisation such as BSI assesses an
organisation to a product or process
specification
Maintenance
related
application
or example
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30
31
Table III Key roles of the modern maintenance organisation: a certified management systems perspective
Issues of management certification systems
affecting the role of the modern maintenance
organisation
To ensure compliance to exacting specifications
The creation and adherence to operating, start up
and close down procedures for plant
Process evaluation, monitoring, capability
assessment and improvements
Defining and communicating operational
requirements and definitions
Performance measurement and evaluation including
audit and assessment
ISO 14001:1996
(Environmental
management)
W
W
W
.
32
33
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Conclusions
Bamber, C.J., Sharp, J.M. and Hides, M.T. (2002), The role of the
maintenance organisation in an integrated management
system, Managerial Auditing Journal, Vol. 17 No. 1/2,
pp. 20-5.
Bamber, C.J., Sharp, J.M., Davies, J. and Hides, M.T. (2000b),
The use of business excellence models and performance
measurement within UK aerospace manufacturing small
to medium size enterprises (SMEs), in Ho, S. (Ed.),
Proceedings of 5th International Conference on ISO 900
and TQM.
Bitici, U. (1998), Measuring the integrity of your business,
Management Decision, Vol. 33 No. 7, pp. 10-18.
Blau, P.M., Falbe, C.M., McKinnley, W. and Tracey, P.K. (1997),
Technology and organisation in manufacturing,
Administrative Science Quarterly, Vol. 21 No. 1, pp. 20-40.
BSI (1996), BS 8800: 1996 Occupational Health and Safety
Management Systems, British Standards Institute, London.
BSI (1999), OHSAS 18001:1999 Occupational Health and Safety
Assessment Standard, British Standards Institute (BSI),
London.
Chan, Y.K., Gaffney, P., Nailey, K. and Ip, W.H. (1998), The
establishment of an integrated management system a
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TQM Magazine, Vol. 10 No. 6, pp. 420-4.
Coetzee, J.L. (1999), A holistic approach to the maintenance
problem, Journal of Quality in Maintenance Engineering,
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DTI (1988), Effective Maintenance A Route to Increased
Profitability, Managing into the 90s Series, Department of
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DTI (2002), Business and Society. Corporate Social Responsibility
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European Commission (2001), Promoting a European
framework for corporate social responsibility, Green
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Requirements, International Organization for
Standardization, Geneva.
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Requirements, International Organization for
Standardization, Geneva.
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References
Bamber, C.J. (1998), Factors affecting successful
implementation of total productive maintenance, MSc
dissertation, The University of Salford, Salford.
Bamber, C.J. (2002), Agile manufacturing in UK aerospace small
to medium sized enterprise, PhD thesis, The University of
Salford, Salford.
Bamber, C.J., Sharp, J.M. and Hides, M.T. (1999), International
standards affecting maintenance engineers, Proceedings
of World Trends in Maintenance, November, Pretoria
University, South Africa,.
Bamber, C.J., Sharp, J.M. and Hides, M.T. (2000a), Developing
management systems towards integrated manufacturing:
a case study perspective, Journal of Integrated
Manufacturing Systems, Vol. 11 No. 7, pp. 454-61.
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Further reading
Karapetrovic, S. and Willborn, W. (1998), Connecting internal
management systems in service organisations, Managing
Service Quality, Vol. 8 No. 4, pp. 256-71.
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