Contents

DECLARATION............................................................................................................. 3
ACKNOWLEDGEMENT................................................................................................. 4
Executive Summary.................................................................................................... 5
CHAPTER I.................................................................................................................. 6
1.

INTRODUCTION.................................................................................................... 6
1.1 Background of the Study................................................................................... 6
1.2 Objectives of the Study..................................................................................... 6
1.3 Methodology...................................................................................................... 7
1.3.1 Organization Selection................................................................................9
1.3.2 Placement................................................................................................... 9
1.3.3 Duration...................................................................................................... 9
1.4 Limitation of the study...................................................................................... 9

CHAPTER II................................................................................................................ 10
2. INTRODUCTION OF THE ORGANIZATION...............................................................10
2.1 Brief Introduction to the Industry....................................................................10
2.2 Overview of Access World Tech.......................................................................11
2.2.1 Mission...................................................................................................... 12
2.2.2 Core Values............................................................................................... 12
2.2.3 Major Services of AWT...............................................................................12
2.3 Organisational Design and Structure:.............................................................15
2.3.1 Organization Rationale..............................................................................15
2.3.2 Organizational Hierarchry.........................................................................15
2.4 Organization Performance...............................................................................16
2.5 SWOT Analysis................................................................................................ 16
2.5.1 Strength.................................................................................................... 16
2.5.2 Weakness.................................................................................................. 17
2.5.3Opportunities............................................................................................. 17
2.5.4 Threats...................................................................................................... 17
CHAPTER III............................................................................................................... 18
3.

JOB PROFILE AND ACTIVITIES PERFORMED.........................................................18

3.1 Activities performed in the organization..........................................................18

3.1.1 Reception.................................................................................................. 18
3.1.2 Administration:.......................................................................................... 18
3.1.3 Human Resource Department:..................................................................19
3.1.4 Sales and Marketing:................................................................................. 19
3.1.5 Developers:............................................................................................. 20
3.2 Internship Achievement:................................................................................. 20
CHAPTER IV.............................................................................................................. 21
4.1

CONCLUSION................................................................................................... 21

LIST OF ACCRONYMS

DECLARATION
I hereby declare that, this Internship Report has been done by myself for the
partial fulfillment of the undergraduate level degree of BBIS, I also declare that
neither this report nor any part of this project has been submitted elsewhere for
award of any degree.

Signature

Susovana Bajracharya
BBIS 2012-2016
KU Registration Number A015390-12
Little Angels College of Management.

ACKNOWLEDGEMENT
A report cannot be completed without significant help from others. First I
gratefully acknowledge the help and support from my parents, teachers, employers,
friends and others, whose support has been invaluable for me. I would like to thank
the following people for their contribution in the completion of this report.
The primary word of gratitude goes to administration of Kathmandu
University School of Management (KUSOM) and Little Angels College of
Management (LACM) who provided me a Learning environment and
opportunity to use a theoretical knowledge in practical field. I am grateful to
our honorable principal Mr. Mitra Bandhu Poudel, for the official letter to join
in Access World Tech Pvt.Ltd.
My primary indebtedness goes to the C.E.O. of Access World Tech, Mr. Bharat
Lal Bajracharya for admitting me in Access world, it was impossible without
his recommendation. I am very much grateful for his continuous support,
encouragement and suggestions during my internship period.
I am grateful to Ms. Sunita Bajracharya, Hr. Admin, for her proper guidance
and mentoring throughout my internship period.
This internship report is the result of relentless effort and assistance
extended by many individuals. This project would not have been completed
without the kind cooperation of various staffs.

Sincerely,
Susovana Bajracharya.

EXECUTIVE SUMMARY
This report provides the details about the internship program completed in Access
World Tech Pvt. Ltd. for the fulfillment of the Bachelor of Business Information
System (BBIS) program conducted by Kathmandu University. The purpose of this
Internship Report is to share the process of learning and experience that was
undertaken during the course of the Internship with AWT, Krishnagalli, Lalitpur. This
report has been prepared so as to understand the operation of different
departments of AWT.
This internship report has been divided into three parts. The first part includes
background of the study, objective of the internship and methodologies Second part
includes the introduction, mission and objectives, major services and the SWOT
analysis of the company. Whereas, the third part of the report includes the job
performed in the internship and job responsibilities of the supervisor
The data and information for this study were collected through primary sources like
observation in the work place, interaction with staffs and personal involvement in
job. Secondary sources were also used in this report like Website of AWT Pvt. Ltd.,
different proposals of the company.

CHAPTER I
1. INTRODUCTION
1.1 Background of the Study
Bachelors in Business Information System (BBIS) is a four year course, it is a
combination of business and information management skill. It persuades all
of the students to acquire educationalism and professionalism degree as it
helps to intern the students for their efficiency and experiences for the
related interested field.
An internship is the process of working as an assistant or a trainee to gain
practical experience in an occupation. It develops and strengthens the
students educational and career preparation. In order to expose the students
to the actual working environment, internship has been included as a
mandatory requirement for the successful completion our course. The
internship is to be carried out for the duration of six weeks.
Internship could be regarded as the first step of career development. An
intern is one who works in a temporary position with an emphasis on on-thejob training rather than merely employment, making it similar to an
apprenticeship. Interns are usually college or university students, but they
can also be high school students or post graduate adults seeking skills for a
new career. It may be paid or unpaid.
Generally, an internship consists of an exchange of services for experience
between the student and an organization. Internship program is itself a new
learning pedagogy and provides practical exposure of theoretical knowledge.
Main objective is to encourage the students to learn the real life work
activities through direct touch with work force. Internship develops the
communication skill by encouraging them to interact with the people in
organization and also the problem solving and decision making capabilities. It
provides opportunities to be familiar with global competitive environment.

1.2 Objectives of the Study

The primary goal is to fulfill the basic requirement to complete the
undergraduate program (BBIS) of Kathmandu University. The secondary goals
and objectives are as follows:
To gain practical knowledge and transferable skills.
To learn and enhance management skills that are required to perform
business activities.
To enhance various problem solving, interpersonal and decision
making skills for career prospectus.

 To build a network with professionals for references and future job

opportunities.
To link the theoretical knowledge in real organization setting.

1.3 Methodology
For this report the information has been gathered from both primary and
secondary sources.
Primary Sources.
For primary Sources many face to face interview have been conducted with
officials staffs from different department of Access World. Self-observation of
work performed.
Secondary Sources.
Secondary Sources of data collection include company website, proposals,
broachers, journals and internet.

The process of preparing the field report has been represented through
the given figure:

Figure 1.
Study
Process of
the Report

1.3.1
Organization

Selection

In search of the different organization I have chosen Access World Tech

Pvt.Ltd because it is one of the leading cloud service provider
company dealing with both management and IT skills. As being a
student of BBIS, I like to enhance my both management and IT
knowledge in real organization. For this I think Access world tech is
best as it is the first ISO certified company earning its goodwill and has
been able to maintain its quality and services.
On the other hand, it also provide internship provision and could
provide internee a good learning environment. It is the perfect platform

for carrier growth and development. Thus it was selected as an

organization for pursuing internship program.

1.3.2 Placement
I got an opportunity to place myself in different departments of the
organization to gain overall knowledge of the operation of the
organization. The different departments in which I was placed are :
Reception and administration, Human Resource, Sales and Marketing,
Web development, Networks.

1.3.3 Duration
Duration is the most needed part of the intern. Our university has
given us 6 weeks to work in any organization. The internship began
from 1st march, 2016 to
Table 1.1 Duration of Internship in various Departments
S.NO
1
2
3
4
5
6

Departments
Reception and Administration
Human Resource
Sales and Marketing

Duration
1 week
1 week
1 week

1.4 Limitation of the study

As a student I dont have practical knowledge of gathering information,
analyzing and representing them so this can be a limiting factor. Other
limitations that I have faced during my study are :
This study may not be applicable to other organizations of similar
nature.
This report is prepared for an academic purpose only.
Because of organizations confidentiality some information are not
disclose in the report.
There is no any study done in financial sector of the company.

CHAPTER II
2. INTRODUCTION OF THE ORGANIZATION
2.1 Brief Introduction to the Industry
Cloud Service Provider is a service providing company that offers customers storage
or software services available via private or public network. Usually, it means the
storage and software is available for access via internet. Cloud Provider company
offers some components of cloud computing typically Infrastructure as a Service
(IaaS), Software as a Service (SaaS) or Platform as a Service (PaaS) to other business
or individuals. Cloud providers are also called cloud service providers or CSPs.
IaaS refers to online services that abstract the user from the details of infrastructure
like physical computing resources, location, data partitioning, scaling, security,
backup etc.

In the PaaS models, cloud providers deliver a computing platform, typically including
operating system, programming-language execution environment, database, and
web server.
In the software as a service (SaaS) model, users gain access to application software
and databases. Cloud providers manage the infrastructure and platforms that run
the applications. SaaS is sometimes referred to as "on-demand software" and is
usually priced on a pay-per-use basis or using a subscription fee.
The main enabling technology for cloud computing is virtualization. Virtualization
software separates a physical computing device into one or more "virtual" devices,
each of which can be easily used and managed to perform computing tasks. With
operating systemlevel virtualization essentially creating a scalable system of
multiple independent computing devices, idle computing resources can be allocated
and used more efficiently.
Cloud computing is a kind of internet based computing that provides shared
processing resources and data to computers and other devices on demand. Cloud
computing and storage solutions provide users and enterprises with various
capabilities to store and process their data in third party data centers.
The evolution of Cloud providing started since 2000s when , NASA's Open Nebula,
enhanced in the RESERVOIR European Commission-funded project, became the first
open-source software for deploying private and hybrid clouds, and for the federation
of clouds. On March 1, 2011, IBM announced the IBM SmartCloud framework to
support Smarter Planet. On June 7, 2012, Oracle announced the Oracle Cloud. While
aspects of the Oracle Cloud are still in development, this cloud offering is poised to
be the first to provide users with access to an integrated set of IT solutions, including
the Applications (SaaS), Platform (PaaS), and Infrastructure (IaaS) layers.
Cloud computing is the result of the evolution and adoption of existing technologies
and paradigms. The goal of cloud computing is to allow users to take benefit from all
of these technologies, without the need for deep knowledge about or expertise with
each one of them. The cloud aims to cut costs, and helps the users focus on their
core business instead of being impeded by IT obstacles.

2.2 Overview of Access World Tech.

AWT is a cloud service provider company located in Krishna Galli, Lalitpur with a
mission to provide SMBs, Corporate Houses, Manufacturing Companies, Government
houses and similar in and around the country with a trusted partner in technology.
This organization has all the expertise and specializes in Cloud Services that an
organization require.
AWT is the only cloud service provider company in Nepal with ISO certification.

(Quality ,Information Security, Information Management System)

ISO 20000-1 : 2011 Information Technology Service Management.

ISO 27001 : 2013 Information Security Information System.
ISO 9001 : 2015 Quality Management System.

One of the primary aim of Access World is to provide excellent Cloud Infrastructure for
delivering Enterprise platforms and applications. Some of our key services include Networking
Services, Security Solutions and Management of Customers IT resources. AWT also provide
white cloud for resell package.The Company has been founded by IT professionals and
businessmen.
2.2.1 Mission
AccessWorlds mission is:

To become the recognized leader in its targeted market for outstanding cloud computing and
virtual machine services.

To provide business community with quality technology business solutions, reliable and
professional Technical Support, and unparalleled Customer Service, and

To earn a fair profit for our employee-owners and stakeholders by embracing sound, ethical
business practices.

2.2.2 Core Values

Transparent

Innovative

Service Excellence

Fair Pricing

Trustworthy

Latest Technology

Carrier Neutral

Strong Infrastructure

2.2.3 Major Services of AWT

The major services provided by AWT are:
WebEx Conferencing :
As part of its global communications and collaboration strategy, AWT
provides on-demand web conferencing and collaboration with the industry-

leading Cisco WebEx Collaboration solutions. Delivered as software-as-aservice (SaaS), these solutions can offer vision, knowledge, technology, and
innovation and provide a superior set of solutions tailored specifically for
every area of Customers business.
It provides the power to hold interactive meetings, conduct engaging events,
deliver live sales presentations, implement remote learning programs, and
provide 24-hour customer support.
Key Features:
Extended media-rich meetings:
Enhanced deployment flexibility:
Improved architecture:
Maximized service and support:
Improved speed of deployment:

Email Services :
Email service which is also known as webmail, is an online email service
provided by the service provider that enables users to send, receive and
review e-mail from their Web browsers. Email services offer easy access and
storage of e-mail messages weather the users are online or offline.
AWT email service is very user interactive email service where the user log
into an email server, simply enter the Webmail Web site URL in their
browser's address or location field, and use their Webmail account by typing
in a username and password. Instead of the e-mail being downloaded to the
computer used for checking the e-mail account from, the messages will stay
on the provider's server, allowing the user to access all their e-mail messages
regardless of what system, location or ISP is being used.
AWT Email services offer same features and functionality for managing email as desktop email software counterparts like Microsoft Outlook and
Mozilla Thunderbird, Yahoo! Mail, Gmail, Hotmail and AOL Mail.
Key Features:
100 GB Space (Backup) Expandable
1 Domain
Unlimited Mail Box
(Space for each mailbox is configurable by customer, Attachment
50MB)
Cisco Mail Security Service (Antivirus, Antispam)
Enterprise Support
To securely check the mail from various locations such as a wireless
hotspot, they offer the ability to use a SSL (Secure Sockets Layer)
connection. This will allow any email client to connect to Media Temple
service over an encrypted connection.

 Web Hosting Solution :

Web Hosting is an arrangement in which a web host which is generally often
a service provider maintains clients' websites on its server and provides
related services. Access world web Hosting Solution services include leasing
of Hard disk space, CMS Enabled Design, hosting, ecommerce, search engine
optimization, business services and many more. The other service will
include: provision of backup and security, content integrity, email boxes, and
high speed internet connection.
Key Features:
Html5/Css3
Responsive Template
Move the domain from outside to local servers
High speed connectivity, 100 mbps to domestic ISPs
10 mbps International Link
Enterprise-class customer support
Secure Data Storage:
Disasters both natural and human-caused can harm the computer at any
time. There is no way to predict when these disaster might strike, storing
copies of the files in the cloud through data storage management service is
the best way to protect them.
Cloud storage services give you access to your most frequently used and
important files no matter where you are. Whether on your smartphone or
work computer, you can access, view and edit your stored data. Online
storage solutions provide users with a backup facility for their digital data.
AWT provides these services provide end-to-end encryption for your data that
is stored online using military-grade encryption algorithms to protect your
data on their servers and while you upload or download them.
Neutral Co-Location:
Located in the central of the Kathmandu Valley, AWT has built a state of the
art Neutral Colocation Center at Pulchowk, Lalitpur. The facility is equipped
with redundant power backup system, is staffed 24X7 and provides
international level co-location facility.
Cloud Compute:
The traditional onsite compute is now getting replaced by the offsite
anywhere any time cloud computing. AWT can help provide the required
cloud services. We at AWT know to get most out of the infrastructure and
provide the world class service to the customer.
Key Features:
Architect and provide the right cloud scale load.
Provide all set monitoring and Support.

Dedicated and well experience team.

Support team available any time of the day.

2.3 Organisational Design and Structure:

2.3.1 Organization Rationale
The key rationale that AWT follows is that it encourages well defined project
structures and methodologies to design and develop each service offering that
meets the projects requirements. The company also keeps its team of technical
staffs side by side with the latest technology trends. These trends are generally
the ones that shape the dynamics of IT and IT enabled solutions market. By
following the above rationale, AWT provides expertise in delivering in-time and
on-budget projects.
2.3.2 Organizational Hierarchry

2.4 Organization Performance

Organizational performance comprises the actual output or results of
an organization as measured against its intended outputs or goals and objectives.
Organizational performance encompasses three specific areas of firm outcomes:
(a) Financial performance (profits, return on assets, return on investment, etc.);
(b) Product market performance (sales, market share, etc.);
(c) Shareholder return (total shareholder return, economic value added, etc.).
Specialists in many fields are concerned with organizational performance including
strategic planners, operations, finance, legal, and organizational development.
In recent years,
performance.

organizations

have

attempted

to

manage

organizational

Financial performance (e.g. shareholder return)

Customer service
Social responsibility (e.g. corporate citizenship, community outreach)
Employee stewardship

2.5 SWOT Analysis

SWOT analysis is the strategic planning method used to evaluate the strength,
weakness, opportunities and threat involved in a project or in the business venture.
It classifies the internal aspects of the company as strengths and weaknesses and
external aspects as opportunities and threats.

2.5.1 Strength
1. ISO Certified Company.
2. The physical location of the server may also be a factor for sensitive
data, so AWT maintain the server locally within the country.
3. Single point of failure is reduced by maintaining double backup system
for data storage and Power Supplies.
4. Data center where servers are located is fully equipped with multiple
layer of security system.

5. Low barrier to entry in the market

6. Experienced business Units.

2.5.2 Weakness
1.
2.
3.
4.
5.

High investment needed.

New to the market.
No specific target market.
Future profitability.
Less promotional activities.

2.5.3Opportunities
1.
2.
3.
4.

Promotional activity planning.

Organization can expand its product line.
Scope in local market.
Emerge new market.

2.5.4 Threats
1.
2.
3.
4.

Rising costs.
Lack of knowledge of IT
Unsupportive government policies.
Threat of natural disasters.

CHAPTER III
3. JOB PROFILE AND ACTIVITIES PERFORMED
3.1 Activities performed in the organization.
As per the duration of the internship the internee was placed at various department. The internee
performed various activities during the working hours, depending upon the nature of each
departments in which the intern was placed. The intern was fully supported by the staffs of AWT
to learn and carryout the activities.
3.1.1 Reception:
The main function of the receptionist in AWT are listed below:
a.
b.
c.
d.
e.
f.

Meeting and greeting the guest.

Booking the meetings.
Arranging couriers
Keeping the reception area tidy.
Answering and forward the phone calls
Screening the phone calls

As an intern I worked in this department for a week, Under the guidance I performed
the following tasks:

Reception services customer service, email, phones, mail

Maintenance of databases (Excel) including updating as required
Data entry
Filing
Greeting the guests.

3.1.2 Administration:
The main function of the Administrator in AWT are listed below:
a.
b.

Oversees and administers the day-to-day activities of

the office.
Supervises the work of employees in supporting roles and
monitoring employee performance.

c.
Performs miscellaneous job-related duties as assigned.
Provides and/or oversees provision of staff support to the office, to

d.

include handling walk-up and phone interactions, maintaining calendars

and travel arrangements, screening, analyzing, and responding to
incoming correspondence, handling day-to-day problems and situations,
and provision of secretarial support.

During 1 week of time, I observed the day to day activity of the administrator. Other
duties I performed is to keep the record of office equipment, handle the
requirements of employees like giving them stationery when needed, Maintaining
the petty cash fund, Keep record of kitchen inventory, Welcoming the guests and
make arrangements for refreshments, Fulfilled the requirement of Laptops for the
web development department by surveying the vendor and making product
quotation and approving it.

3.1.3 Human Resource Department:

a.
b.
c.
d.
e.

The main function of the HR manager are listed below:

Attendance check daily.
Hiring the employees as per requirement.
Fining the unethical employees.
Performances Appraisal.
Managing the staff grievances.
During 1 week of time, under the guidance of HR Manager, I
performed the following tasks :
General office administration duties.
Keep record of the attendances and leave form of the employees
Creation of appointment letters, contracts for new employees
Learned to Maintain the profile of the employees.
Learned to use shared Zimbra inbox and responding and
forwarding queries.
Got the knowledge of companys policies and learned to handle
the staff queries.
Coordination with the head officers.

3.1.4 Sales and Marketing:

The main function of the sales and marketing department of AWT are listed below:

To research on the trend of the market.

Analayzing the customers, convincing them about our
services, setting up meeting and Follow ups.
Finding products through observations, Personal contacts
and encounters, gather information and raw data from
various sources.

During 1 week of time, under the guidance I performed the following tasks :

Maintain the profile of the company.

Analyze the competitor of the company.
Identify the suitable customers for the company.
Perform the telemarketing.

I have learned to deal with the client through phone calls and keep the written
record of the conversation in excel sheet and follow up as per mentioned.
To maintain the customers profile in the excel sheet for quick reference to handle
the call to make clear agenda to discuss in follow ups.

3.1.5 Developers:

3.2 Internship Achievement:

Internship provides the student with the podium to know about their capabilities and sharpen
their skills. It is the best way to implement the theoretical knowledge practically in real life
situation.
This internship tenure proved to be very useful one as the internee had always wanted to
practically apply the things learnt academically and Access World Tech helped the internee in
this matter. The internship in the AWT was of six weeks in which the internee got to learn about
the various aspect of the organization, as well as obtained knowledge about the services and
products provided by the AWT to customer (clients) for their IT solutions. It also helped the
internee to gain practical experience in dealing with the growing IT environment and necessary
of IT in this modern age.
During the internship period the internee also observed that the working environment affects the
individual staffs performance. The safe working environment plus the friendly social
environment motivates the staff to work effectively and efficiently in an organization.

Lastly, this learning experience is a milestone that has been achieved and has helped the internee
to become a better person. Moreover, it has sharpened the analytical skill and has broadened the
horizon of knowledge. The internee is hopeful that this knowledge will help mold the future
career and help set greater aspiration for the internee.

CHAPTER IV
4.1

CONCLUSION

The general objective of this study was to gain practical exposure to the real
life working situation. The other specific objectives are to understand the
overall functioning of the organization, to develop interpersonal and
communicational skills by encouraging interaction with the people in the
organization, and link the theoretical knowledge in real organization setting.
AWT is one of the prestigious and largest IT company, guided by the vision to
be best in the manner in which it operates, best in its service delivery and
best in value system and ethics of employees.
During the 6 weeks of internship I was placed at various different
departments. During the internship period the internee carried out various
different activities of Administration, Human Resource, Marketing, Web
Development and Networks.
The overall internship program has helped the internee to get insight
knowledge in overall procedures and systems. It has also provided the
opportunity to better understand the overall functioning of the organization
and assess the contribution of AWT in overall economic development of the
country.
Internship has broadened interns knowledge, vision, ability, management
skill and confidence to perform in real working environment. It was a great
chance to gain practical knowledge of corporate sector. The practical cases

are rather different from that we study in theory. Further intern has also
become versed to get socialize with the diversified people and to deal with
the senior staffs so as to make the working environment cheerful, pleasant
and friendlier. Beside this, the supervisors were extremely helpful in guiding
on our internship program. It was the great experience working as an intern
in AWT. The operational environment was benevolent. There was good
communication, pleasant working environment and healthy relationship in
between the personnel of AWT. Each and every staff of AWT were totally
professional but still there was a family environment making overall internal
working environment delightful to work with. Working at AWT as an intern
was a great opportunity to develop conceptual and analytical knowledge
about IT company in Nepal. Thus, the knowledge and experience endowed
with this study will surely be constructive towards the pavement of interns
career and professional life.
Lesson Learnt
The statement more you learn more you will discover your ignorance has
seemed to be appropriate during this internship period in AWT. Intern has
obtained insights into career opportunities through interaction, observation
and work experience in the organization and also built another step towards
success

through

interpersonal,

managerial,

communication

and

entrepreneurial skills gained from this internship period. Being exposed to

professional working environment, intern has understood the corporate
social responsibility, change the attitude and behavior towards daily life
spending. The most important lesson learned by intern has been listed as
follows:

Various operation and activities of different department of AWT.

Various rules to be followed by company and importance of having

every possible document at the time of business operation.

Learn to face and handle problems effectively and efficiently.

Chance to get familiar with various procedures for analyzing market

potential.
Along with customer satisfaction, employee satisfaction also plays a

great role in the success of the any trading company

Learn the workflow, chain of command and hierarchy of organization.
Developed skill to speak and convince.

References