DISCIPLINE MANAGEMENT PRACTICE IN BANGLADESH

Introduction
Discipline refers to a condition in which the employees of an organization conduct
themselves in accordance with the rules and standards of acceptable behavior. For
the most part employees take resort to self discipline that is they discipline
themselves. That mean members conform with what is considered proper behavior
because they believe it is the right thing to do. Once they are made aware of what
is expected of them and assuming they find these standards or rules to be
reasonable, they seek to meet those expectations.
But in many cases the employees do not accept the responsibility of self discipline.
These employees will require some degree of extrinsic disciplinary actions. These
extrinsic actions are frequently labeled punishment. Discipline management
practice in Bangladesh will address in this assignment.
Types of Discipline
1. Negative Discipline: Negative Discipline is used to refer to the act of
imposing penalities for wrong behavior.
2. Positive Discipline: Employee complies with rules not out of fear of
punishment but out of an inherent desire to co-operate and achieve goals.
3. Self Discipline and Control: Behavioral scientists view discipline as a self
control to meet organizational objectives. It refers to employees efforts at
self-control for the purpose of adjusting oneself to certain needs and
demands.
4. Progressive Discipline: The concept of progressive discipline states that
punishment should start at its bottom line and must be appropriate to the
violation. Progressive disciplinary action is shown in fig below

DISCIPLINE MANAGEMENT PRACTICE IN BANGLADESH

Improper behavior

Does this violation warrant

disciplinary action ?

No

No disciplinary
action

Yes
Does this violation warrant more
than an oral warning?

No

Oral Warning

Yes
Does this violation warrant more
than a written warning?

No

Written warning

Yes
Does this violation warrant more
than a suspension?

No

Suspension

Yes
Termination

Fig: Progressive Disciplinary approach.

Minor Discipline Problem
1. Thoughtlessness/carelessness without intent
2. No direct challenge to authority of management
Examples of some minor discipline problem lateness, absenteeism, horseplay,
longer than permitted breaks, poor work performance
Major Discipline Problem
1. Direct challenge to managements authority
2. Insubordination
3. Theft, fighting, bullying, willful carelessness
4. Jeopardizing health and safety of fellow employees
5. Divulging confidential information
CASE STUDY ON DISCIPLINE MANAGEMENT IN BANGLADESH

DISCIPLINE MANAGEMENT PRACTICE IN BANGLADESH

Following is a hypothetical background on Mr. Zahiruls Major Punishment:

Mr. Zahirul Islam has worked for The City Bank Limited as a Customer Service
Officer. He worked almost three years for the respective institution. There were
allegations of unsatisfactory operation and business performance on him. He was a
late comer and also uses to sit for late hours at office every day. He conducted
several mistakes at his regular tasks, especially at account opening, dormant
account activation, locker operation etc. Afterwards, Mr. Zahirul has been
counseled for several times but there was no improvement. Thus, the management
took decision to terminate him from the job. Following is a copy of the warning
and the termination letter issued by the Human Resource Manager of The City
Bank Limited against Mr. Zahirul.

DISCIPLINE MANAGEMENT PRACTICE IN BANGLADESH

ISSUED WARNING LETTER

Date: 01.03.2015

Department: Mirpur Branch

To: Mr. Zahirul Islam

From: Mohammad Jahangir

Alam
(Human
Resource
Manager)

Cc: Khan Md. Iqbal (Country Operations Head); Nazrul Islam (Head of
Retail Banking); Sheikh Shirajul Alam (Cluster & Branch Manager)

Subject: Counseling for Unsatisfactory Business and operational Performance

Mr. Zahirul Islam,
Your business performance is not up to the mark and no significant figure at all.
Previously, you are verbally counseled regarding your poor performance in
business and serious lapses in operations. Now, its a formal counseling with a
given target and deadline which you have to achieved without fail otherwise next
steps will be taken as per management decision.

Shortcomings:
No significant business growth in terms of liability bookings
Less willingness to work with deciles for ETB growth.
Fluctuating and indifferent concentration on overall performance
Serious negligence found in assigned responsibility such as dormant
activation, locker Operation, dispatched letter maintenance, POD attachment
with necessary file and etc.
Account opening forms are not properly filled up.

DISCIPLINE MANAGEMENT PRACTICE IN BANGLADESH

TP updating and KYC review practice is not done regularly

Poor and time consuming customer services
Always late sitting at office
Guidelines:
Need to be more focused to achieve business targets
Regularize all pending operational tasks immediately
Carryout regular operational tasks religiously
Generating effective business call
Daily reporting to line manager regarding the daily updates
Avoid to blaming others.
Need to be more focused in customer services
Business/objective Targets:
Product

Quantity

Volume (BDT)

SA

10

100,00,000

CA

50,00,000

TD

50,00,000

Total

20

200,00,000

Dead Line: 31.03.2015

Signed by:

Acceptance

of

Counseling

and

DISCIPLINE MANAGEMENT PRACTICE IN BANGLADESH

Performance Guideline
From

By

Head of Business

Concerned Staff

ISSUED TERMINATION LETTER

April 02, 2015
Mr. Zahirul Islam
Officer Customer Service
Mirpur Branch
Employee ID # 333

Subject: Unsatisfactory Operation and Business Performance

It is observed against you that numbers of negligence found in branch operations
for which the last Audit (Group & Spot) Rating of the branch was unsatisfactory.
Moreover your business performance is not up to the mark and you failed to
achieve in business growth. Previously; you are verbally counseled regarding your
poor performance. You also have the following shortcomings which negatively
impacted the branch overall performance.

Shortcomings:

DISCIPLINE MANAGEMENT PRACTICE IN BANGLADESH

Serious negligence found in assigned responsibility such as dormant

activation, locker operation, dispatched letter maintenance, POD attachment

with necessary file and etc.

Account opening forms are not properly filled up.
TP updating and KYC review practice is not done regularly
Poor and time consuming customer service
Always late sitting at office
No significant business growth in terms of liability bookings
Less willingness to work with deciles for ETB ( Existing To Bank) growth
Always showing excuses rather not doing the core job smoothly
Fluctuating and indifferent concentration on overall performance

Therefore management has taken the decision to terminate you as after many
warnings and counseling there is no significant change in your performance.

Thanks and Regards,

Mohammad Jahangir Alam

Human Resource Manager

Copy to:

Mr. Khan Md. Iqbal, County Operations Head

Mr. Nazrul Islam, Head of Retail Banking
Mr. Sheikh Shirajul Alam, Cluster and Branch Head

Minor Discipline Problem

Mr. Asif Bin Hossain is working for Aeronautical College of Bangladesh(ACB) as
a Admin Officer. He worked almost two years for the respective institution. There

DISCIPLINE MANAGEMENT PRACTICE IN BANGLADESH

were allegations of unauthorized absent about 7 days in office on him. There was a
same allegations on him and he was warned that time by oral. Thus, the
management took decision to warn him by written document.
Procedure maintained by ACB
Date: 16/02/15
Mr. Asif Bin Hossain
Admin Officer
Aeronautical College of Bangladesh(ACB).
Uttara, Dhaka
Dear Mr. Asif,
This is notification of a written warning for violation of work rule.
You requested vacation on Feb 2, and the request was denied. When you called in
on Feb 2 to say you were too ill to come to work, you were required to bring in a
medical verification that you were unable to perform your job tasks.
At the pre-discipline meeting held on 10/02/15 and attended by you asked for
more time to provide the verification. It was agreed to extend the time for five
working days. You still have not provided the information.

Please note that future violation of work rule or other work rules will lead to
further discipline up to and including discharge.

Sincerely,
HR officer

DISCIPLINE MANAGEMENT PRACTICE IN BANGLADESH

CC:
1. CEO
2. HR manager
3. Department Head
4. Employee personal file