AN ASSIGNMENT ON PRODUCTION

AND OPERATIONAL MANAGEMENT

Submitted to
Engr. Asaduzzaman Chowdhury
Director and Company Secretary, BTCL
Course Instructor, University of Asia Pacific
Submitted by
Sk. Dedar Refat
Program: Executive MBA
Course: Production and Operation Management

FEBRUARY 12, 2016

UNIVERSITY OF ASIA PACIFIC

Topics we will discuss on

Assignment-1:
Show the Production and operation management position in the
organization chart of your organization. Also show the InputTransformation-Output relationship of the organization.

&
Assignment-2:
Observe the operational activities of an organization. Give your comment
where there is a scope of development.

Introduction

What is operational management?

Operation management (OM) is the science and art of ensuring that
goods and service are created and developed successfully to
customers.
The principle of OM help to view a business enterprise as a total
system, in which all activities are coordinated not only vertically
throughout the organization, but also horizontally across multiple
functions.

Place of Production and operation management department in

the organization chart:
Production and operation is the center of all activities of an organization. This is to say all the
activities of an organization, such as: Finance, personnel, sales etc., are exists in an organization
because of production or operation activity. Hence the position of Production and operation
management in an organization is very important. In small organization, production or
operation management is whole and sole of it. In Large industries it is advisable to have
production department. The production and operation manager directly report to general
manager, who in turn report to the board.

SHAREHOLDER
BOARD OF DIRECTORS
GENERAL MANAGER

Sales
Market Research
Advertising
Distribution pricing
Customer service

Finance
Funds and Accounts
Budget control
Taxes

Production
Production planning
and control (PPC)
Methods Maintenance
Production Planning

SECRATERY

Personnel

Selection
Job Evaluation
Wages
Labor relation

Figure: Organizational chart showing the position of Production and operation management.

Input- Transformation-output Relationship of the organization

INPUTS

TRANSFORMATION
PROCESS

OUTPUTS

Inputs:
Research on TMT 500 by R&D Team
Sales forecasting and estimation
Develop product layout
Import/Collect Billet for process
Preplanning Budget
Preplanning Production

Transformation:
Billet received from stock yard
Cut to size as per the size of TMT to be rolled
Billet reheating furnace
Heated to rolling temperature
Go through TMT Box
Hot rolled bar leaving the final mill stand is rapidly
quenched by a special water spray system
Place on cooling bed where an austenitic core is
transformed into a ductile ferrite-pearlite system.
Accommodate on cooling bed
Cut into fix lengths as per requirements of market
Outputs:
Gives 500TMT with its unique combination of higher
strength and ductility.
Deliver to Customer

Operational activities of Regent Airlines and their scope of

development
It is very important for an operational manager to build a queue of process for every individual
customer so that every customer can satisfied with the process. A few days ago I travelled to
regent airlines from Dhaka to Chittagong. During my visit, I observed how they develop their
operational process to serve every customer in the airport.
Step-1: Security check
After arrival at airport I followed security check at the airport. That was not quite satisfactory.
Step-2: counter confirm and issue original ticket if anyone buy ticket online.
After passing security check, I headed to the regent airlines counter to confirm my ticket as I
booked ticket online. But there was no one to confirm my ticket.
Step-3: Distribute tea/coffee to the awaited passenger.
Then I waited to the waiting area of regent airlines. A staff came and request us to have some
tea/coffee if we need.
Step-4: Collect big luggage to check-in to flight.
After some time they opened their counter and called us to collect original ticket and then
collect our big baggage to check-in.
Step-5: Announce for immigration.
After some while, an executive come by and announce about time and process of immigration.
Step-5: Executive headed every passenger to the immigration area and request to complete
immigration process with Queue.
Then executive requested to follow her to the immigration area. When we go immigration
area, not a single seat been empty for us to seat. We stand there and didnt find any person or
manager to guide us. We had been confused about our departure time and plane number.
Step-6: After complete immigration process, all passenger will boarded to the airport bus.
At last, somehow I heard someone called regent airlines passenger to come over and complete
immigration process. Then we headed to a bus that taken us to the aircraft.

Step-7: An air crew welcome every passenger while boarding to the plane.
A smart crew welcomed us to the plane. When entered I didnt find any crew to headed me to
my seat.
Step: 8: Pilot announced to fasten seal belt before take-on.
Pilot of the plane announces about technical issue and request to fasten seat belt.
Step-9: After take-on, aircrew distribute food and drinks to the passenger.
After take-on, 2 crew members distribute complimentary light foods and snacks to the
passenger.
Step-10: Pilot greetings passenger to visit with regent airlines.
Before take-off pilot good bye to every passenger and thanks to visit with regent airlines.
It was a good as well as sour experience for me. During my visit I observed their lack of service
experience to the operation level. They should hire an experienced operation manager. An
operational manager with his executive tem can plan and provide one stop service to every
individual passenger at a time. So according to me they have enough opportunity to develop
their service and satisfied passenger, so that passengers encourage to visit regent airlines
again.

Conclusion

The achievement of operational excellence often required significant

change in operational management in order to be sustained. Operational
management must be well planned so that employees are involved in the
process can improved and provide better service in a more planned way.