QMS 1004255revl

GLOBAL SUPPLIER
QUALITY MANUAL
GSQM
This document is edited and controlled by the Global Sensata Technologies Supplier Quality Organization.
It is the suppliers responsibility to assure that only the latest revision of this manual is used and all prior editions are
identified as obsolete
DOC TYPE: Global Supplier Management Process
TITLE: Sensata Technologies Global Supplier Quality Manual
APPROVED: This document is approved via an electronic approval process.
DOC. NO. G-SM-01

FOR REFERENCE ONLY
Always check the latest revision

before use
REVISION: L
DOC. 1004255
DATE: 10/01/2014
Revision
Date
03/12/08
11/21/08
06/26/09
03/30/10
06/11/12
8/01/12
09/01/13
08/25/14
10/01/2014
A
B
04/15/05
02/01/07
Description of Revision
REVISION HISTORY
Initial New Release Sensor Products Business

Revised entire document; incorporated Controls Business; aligned with Global Supplier Management Process; flowed
down industry (auto/aerospace) requirements.
As a result of corrective action related to 3rd party audit conducted by DnV.
Added: Section 4.1.1.3 statement to clarify requirements for TS compliance for those suppliers who are not registered;
i.e. plan
Updated Section 4.4 clarified the retention of Automotive [TS] records to ensure flow down of customer requirements in
this area. Product Life + 1 year (minimum 15 years)
Blue Text notes changes made to document. Added: New section 1.1 Code of Conduct. Deleted: 1.2.2 goals of zero
defects, and Added: 1.2.2 < 2 ppm for automotive component . Added: New section 1.2.3. Deleted: 1.3 quality policy
and renumbered following section. Added: 2.1 wording reference in .. specifications and drawings. Added: 2.2.1
Business. Revised: 3.2 SMP Life Cycle Diagram. Added: 4.1.1 latest revision of ISO 9001. Deleted: 4.1.1 reference to
December 2006 and ISO/TS 16949: 2000.Added: 4.1.1 demonstrate compliance. Added: 4.1.1.1, 4.1.1.2, 4.1.2
reference to latest revision. . Added: 4.2.1 word product and sentence this includes costs incurred by Sensata
related to as a result of quality nonconformance incidents and delivery disruptions. (see Section 9.1) . Added: new
section 4.2.2. Added: 4.3.5 Table CQI requirements (9-11-12) and REACH. Deleted: 4.4 Record Table Master Production
Samples; Added: 4.4 Record Table Master Sample to PPAP Record. Added: 7.1.2 new sentence Information is defined
as specifications, . without prior written approval of Sensata Technologies Business Unit Management
Representative. Added: 7.2.2 driving process capability and measurement controls Added: 7.3.4 Design Engineering
Deleted: 7.3.5.1 sentence referencing Global ESH and G-SM 30. Added: 7.4.2.1 REACH requirement. Revised: 7.4.3
conformity to compliance Added: 7.4.2 see section 4.1.1.2 4.1.1.3. Added: 7.4.4 supplier responsible for purchased
product. Added: 7.5.2 product and process.characteristics. Added: 7.5.4 Sensata owned tooling and see section
7.5.9 Added: 7.5.4.1 new sub-section a) Added: new section 7.5.6 Storage and inventory. Revised: 7.6.1.1-7.6.1.7 with a
g. Added: 8.2.1.c NOTD
Added: 8.5.2 new sentence When requested the assigned SQE, the Supplier shall submit
annual Cpk SPC dimensions. Revised: 8.2.7 section. Deleted: 8.4.1 Annex B. Revised: 8.4.3.3.f. Deleted: 10 reference
G-SM-30 Material Data Sheet. Added: new section 11 Supplier Portal.
Added: Section 7.3.5.2 requirements including process capability as noted in. Added: New section 7.5.3 work
instructions and section 7.5.4 Verification of job set-ups. Renumbered following sections. Added: New section 7.5.7
production scheduling. Renumbered following sections. Added: Section 10 1006310 G-SM-30 Supplier Material
Content Reporting Worksheet
Reaction to customer-audits Feb-Apr 2012. Revised : section 1.2.2 deleting reference to ppms. Added: section 1.2.2
text regarding zero defects and 100% OTD commitment (by customer requirements on mindset). Removed: section
1.2.3: Already covered in sections 3.4-3.6. Added: 7.1.3.3 on change lead time (and change also includes termination
of supply, by definition). Added: section 7.4.1 text regarding sub-suppliers All sub-suppliers . of this sub-supplier.
Revisions noted in B LUE TEXT: Entire document: Removed all "Make" references. Reviewed and corrected all sectionreferences inside GSQM Cover Page: Revised: "Sensors & Controls" by "Sensata Technologies"
Revised: Section 3 (deleted: picture and clarified description)Deleted: ISO9001 revs.Revised: section 3.3, 3.4, 3.5 and
3.6Deleted: section 4.2 : title "supplemental".Add: ISO14001and ISO 26262 to table of standards.Revised: section
4.1.5: [A/T] general requirement..Revised: retention periods in Record Retention table [a] PO storage 8yrs ...[b] FAI also
for automotive to Life+1 yr (same as PPAP)[c] Tooling preventive maintenance records down to 1 yr ..[d] Added: ISO
14001, CQI-15, CQI-17.Deleted: retention period for Master SamplesRevised: section 6.1.1 to include contingency
plan review when requested and examples of emergencies. Added: section 7.2.2 Functionality & Feasibility Study of
Characteristics Revised: section 7.3.3Revised: section 7.3.6 Added new sections referring to AS9012 and 3 years to 2
yearsRevised: section 8.4.2Deleted: Section 9.2.2 ISO/TS16949 revision level. Revised: Section 8.3.4 G-SM-26 to GSM-24 as G-SM-26 is obsolete Revised: Section: 8.4.4.3: NBH applicable in general. Removed reference to CS and 8Ds.
Revisions noted in BLUE TEXT: Added: 1.1.2 Terms & Conditions.Added: 4.2.5 Table 1: 17 CFR Parts 229 and 249
Conflict Minerals, E9898..Added: New. Section 4.3.1 Revised Table 4.3.2 deleted records: Management Review,
Internal audits, PO & AmendmentsConsolidated Engineering Changes with Change ManagementAdded: Product
Development & Advanced Product Quality Planning Records and revised retention periods with new records..Product
Design Development, Change Management, Annual Validation7.3.2 and 7.5.2.eadded: safe launch controls.Revised:
7.3.3 Special Characteristics 7.4.2: as follows.Added: 7.4.2.2 sentence was originally part of 7.4.2.1.New: Added:
7.4.2.3 17 CFR Parts 229 and 249 Conflict Minerals Reporting.Added: 8.4.5 demonstrate use of : 8.4.5.a such as but
not limited to 8D, 5Why,.)
As a result of an external audit corrective action- the following revisions are noted in BLUE TEXT: section 4.1.1.1 a-b.
Revisions noted in BLUE TEXT: section Table 1: added: CQI-23; section 7.1.4: added New statement regarding program
planning escalation process; section 7.2.2 Revised referenced procedure from Functionality & Feasibility Study of
Characteristics (also known as Traffic Light Procedure) to Traffic Light Procedure (TLP) for Design Feasibility

DOC. NO. G-SM-01

FOR REFERENCE ONLY

before use
REVISION: L
DOC. 1004255
DATE: 10/01/2014
Revised by:
MDM
S&C SMP
Team
S. Zhou &
SMP Team
SMP Team
SMP Team
SMP Team
A. van
Oosten
A. van
Oosten
K. Dunn, S&C
Design
Directors,
China SQE
Manager (M.
Xu, C. Yuan)
Y. Etienvre
J. Castaeda
O. Ghani
GLOBAL SUPPLIER QUALITY MANUAL INDEX

For simplification, the ISO 9001 requirements are not repeated within this document; see Section 4.2.5 to obtain a copy of the standard.
Sensata Technologies is required to flow down industry/customer requirements to Suppliers whose component is incorporated into Sensata Technologies
automotive or aerospace finished part. These are identified throughout this document with an [ A ] for Aerospace or [ T ] for Automotive.
If there is no [ A ] or [ T ] noted, then the requirements are applicable to all Suppliers irrelevant of end component use.
2
3
4
5
6
7
PART
SECTION
TITLE
INTRODUCTION
1.1 Code of Conduct
1.2 Performance Indicators
SCOPE
SUPPLIER MANAGEMENT PROCESS
QUALITY SYSTEM REQUIREMENTS
4.1 General Requirements
4.2 Documentation Requirements
Table 1 Documents of External Origin
4.3 Record Retention
Table 2 Record Required to Retained by Supplier
4.4. Configuration Management
MANAGEMENT RESPONSIBILITY
5.1 Customer Satisfaction
RESOURCE MANAGEMENT
6.1 Contingency Plans
PRODUCT REALIZATION
7.1 Product Realization Planning
7.1.1 Acceptance criteria
7.1.2 Confidentiality
7.1.3 Change control
7.1.4 Program planning escalation
7.2 Customer Related Processes
7.2.1 Risk assessment
7.2.2 Organization manufacturing feasibility
7.3 Design and Development Planning
7.3.2 Multidisciplinary approach
7.3.3 Special characteristics
7.3.4 Design and development validation
7.3.5 Production part approval process
7.3.6 First article inspection
7.4 Purchasing
7.4.1 Purchasing process
7.4.2 Regulatory conformity
7.4.3 Supplier quality management system development
7.4.4 Verification of purchased product
7.5 Production and Service Provision
7.5.2 Control plan
7.5.3 Work instructions
7.5.4 Verification of job set-ups
7.5.5 Preventive and predictive maintenance
7.5.6 Management of production tooling
7.5.7 Production scheduling
7.5.8 Preservation of product
7.5.9 Storage and inventory
7.5.10 Validation of processes for production and service provision
7.5.11 Identification and traceability
7.5.12 Customer property customer owned tooling

DOC. NO. G-SM-01

FOR REFERENCE ONLY

before use
STARTING PAGE
5
---------------6
7
8
-----9
10
-----11
--------------------------------------------------12
--------------------13
---------------14
-------------------------15
--------------------16
---------------17
------
REVISION: L
DOC. 1004255
DATE: 10/01/2014
Index table continued

PART
SECTION
7
9
10
11
TITLE
STARTING PAGE
--------------------18
-----------------------------------19
-----20
------------------------------21
----------22
-------------------------23
------
7.6 Control of Monitoring and Measuring Devices

7.6.1 Calibration/verification records
7.6.2 Internal Laboratory requirements
7.6.3 External Laboratory requirements
MEASUREMENT, ANALYSIS AND IMPROVEMENT
8.1 Identification of statistical tools
8.2 Monitoring and Measurement
8.2.1 Customer satisfaction
8.2.2 Internal audits
8.2.3 Manufacturing process audit
8.2.4 Product audit
8.2.5 Monitoring and measurement of processes
8.2.6 Monitoring and measurement of product
8.2.7 Layout inspection
8.2.8 Inspection documentation
8.3 Control of Nonconforming Product
8.3.2 Control of nonconforming product - supplemental
8.3.3 Control of rework product
8.3.4 Customer waiver
8.4 Improvement
8.4.1 Manufacturing process improvement
8.4.2 Corrective action
8.4.3.1 Initial notification & containment
8.4.3.3 Final response
8.4.3.5 Certified shipments
8.4.4 Escalation process
8.4.5 Problem solving, error-proofing and impact
8.4.6 Rejected product test/analysis
COST INCURRED
9.1 Any costs
SENSATA TECHNOLOGIES REFERENCE FORMS
SENSATA TECHNOLOGIES PORTAL

DOC. NO. G-SM-01

FOR REFERENCE ONLY

before use
REVISION: L
DOC. 1004255
DATE: 10/01/2014
INTRODUCTION
1.1
CODE OF CONDUCT
1.1.1
Sensata Technologies corporate identity and partnerships are built upon a strong foundation of steadfast
adherence to the highest of ethical standards. The Sensata name must bring to mind honesty, integrity and
trust for all employees, customers, partners and vendors, globally. We strive to achieve the highest business
and personal ethical standards as well as compliance with the laws that apply to our business. Accordingly,
Sensata Technologies expects its Suppliers to maintain the fundamental values of fairness and integrity during
our daily business interactions. Sensata Technologies Code of Conduct reflects these values, and Sensata
Technologies requires all Suppliers to adhere to these values in complying with the requirements documented
within this Global Supplier Quality Manual. All Suppliers are encouraged to visit our website where our Code
of Conduct is located (http://www.sensata.com/terms.htm). All sections of this manual are deemed
significant to a positive, productive, rewarding Supplier Partnership. Therefore, a Suppliers nonconformance
to the requirements contained within the scope of this Quality Manual may drive Supplier Management
Review by Sensatas Business Management Team.
1.1.2
TERMS & CONDITIONS: In addition to the requirements noted within this document, all purchases by Sensata
Technologies are subject to Sensatas Standard Terms & Conditions of Purchase which can be found at
http://www.sensata.com/terms.htm
1.2
PERFORMANCE INDICATORS
1.2.1
In order for Sensata Technologies to be considered a preferred supplier to our customers, we must have a
process in place that encourages, supports and ensures that our suppliers meet quality performance
expectations. Our suppliers are considered partners in ensuring ongoing customer satisfaction in the key
performance indicators: quality, delivery and cost.
1.2.2
We expect our suppliers to monitor their own business processes and performance to drive continual
improvement. Sensata expects a commitment from our suppliers to deliver 100% on-time of 100%
conforming, defect-free products.
SCOPE
2.1
This document establishes Sensata Technologies quality requirements for suppliers who design, manufacture
and control respective components in accordance with Sensata Technologies design and product
requirements. The quality requirements apply to commodity manufactures and special processors providing
parts/services to Sensata Technologies when this document is reference in purchase orders, contracts,
specifications and drawings.
2.2
All communication, notifications and questions regarding the following topics are to be reviewed and handled
by the assigned Supplier Quality Engineer (SQE) and/or designated Procurement Manager:
2.2.1
status changes with the Supplier Management Representative and Business ownership,
2.2.2
status changes with the existing quality management system (i.e., new certification, de-certification,
reassessments, etc.),

DOC. NO. G-SM-01

FOR REFERENCE ONLY

before use
REVISION: L
DOC. 1004255
DATE: 10/01/2014
2.2.3
any deviation from the requirements defined within this document must be (formally documented and
approved), and
2.2.4
any request for quality requirements content clarification noted within this document.
2.3
The official business language for all documents referenced in this supplement shall be U.S. English. Other
languages may be used with prior approval.
2.4
This document defines the following as:
2.4.1
The word shall indicates a mandatory requirement.
2.4.2
The word should indicates a mandatory requirement with some flexibility allowed in compliance
methodology. A Supplier choosing other approaches to satisfy a should must be able to show that their
approach meets the quality requirements of this document, and must agreed upon prior to implementation.
SUPPLIER MANAGEMENT PROCESS
3.1
Sensata Technologies Supplier Management Process maintains the following activities:

a)
b)
c)
d)
e)
Supplier Identification, Selection and Approval,

Supplier New Component Sourcing,
Supplier Performance Monitoring & Improvement,
Supplier Corrective Action & Escalation, and
Supplier Disengagement.
3.2
The potential Supplier will be assessed to the requirements defined in the design, process and system
documentation. This assessment may include but not limited a Supplier self-survey, Supplier validation review
and/or On-site audit.
3.3
Component development for production is guided by Sensata Technologies New Component Sourcing process,
which aligns and interfaces those requirements such as but not limited to Customer and End-User Industry
requirements with the Product Development and Production Launch Processes.
3.4
The selected Supplier must demonstrate ongoing performance compliance to the agreed upon requirements.
Supplier performance will be monitored in key performance indicator areas such as, but not limited to: quality,
delivery and cost, to demonstrate continual improvement and ongoing capability.
3.5
When Supplier performance has an adverse affect on the key performance indicator areas, the Corrective
Action Process will be applied. If corrective and preventive actions are not effective and ongoing adverse
affects continue demonstrating no improvement, the Escalation Process initiated.
3.6
When Supplier performance does not demonstrate improvement after Escalation Process, the Disengagement
Process may be considered with the initiation of the New Business Hold status as a first stage or
disengagement as end-stage.

DOC. NO. G-SM-01

FOR REFERENCE ONLY

before use
REVISION: L
DOC. 1004255
DATE: 10/01/2014
QUALITY SYSTEM REQUIREMENTS
4.1
General Requirements
4.1.1
Sensata Technologies strongly prefers the Suppliers to maintain 3rd party registration to the latest revision of
ISO 9001 by an accredited third party certification body.
4.1.1.1 It is the responsibility of the Supplier to ensure the following with regards to QMS Certificates:
a) Ensure that the certificate submitted to Sensata is valid and not fraudulent. Sensata will be required
to take immediate action upon verification, through the course of typical purchasing and sourcing
activities.
b) Ensure that the scope of the certificate is consistent with the component being submitted for the
site(s) including any remote support locations that may interface with the sites. (i.e.: design centers,
customer service, etc). For any questions related to this topic, Suppliers are requested to contact
their 3rd party registrars.
4.1.1.2 Suppliers whose component is incorporated into Sensata Technologies automotive and aerospace finished
parts must be registered to the latest revision of ISO 9001 at a minimum.
4.1.1.3 Suppliers shipping to Sensata Technologies sites that are registered to the latest revision of ISO/TS 16949
shall also demonstrate compliance to the latest revision of ISO/TS 16949. Compliance may be demonstrated
by 2nd or 3rd party audit results, submitted to the assigned SQE and/or Procurement Manager.
4.1.1.4 For those suppliers who are unable to demonstrate 2nd or 3rd party audit results as defined above, a
documented compliance plan must be submitted to the assigned SQE and/or Procurement Manager for
agreement as part of the suppliers development process. At a minimum the plan must define the projected
timeline, responsibilities and processes to ensure compliance to the latest revision of ISO/TS 16949.
4.1.2
The Supplier shall maintain an effective quality management system for deliverable components,
demonstrating compliance to the latest revision of ISO 9001 requirements and all additional Sensata
Technologies requirements noted in the following sections of this document and prints.
4.1.2.1 For simplification, the ISO 9001 requirements are not repeated within this document; see Section 4.2.5 to
obtain a copy of the standard.
4.1.3
Sensata Technologies is required to flow down industry/customer requirements to Suppliers whose

component is incorporated into Sensata Technologies automotive or aerospace finished part. These are
identified throughout this document as [ A ] for Aerospace or [ T ] for Automotive. If no [ A ] or [ T ] is noted,
then the requirements are applicable to all Suppliers irrelevant of end component use.
4.1.4
[ A/T ] The Supplier shall ensure control over outsourced processes; the control over such processes does not
absolve the Supplier of the responsibility of product conformity to all of Sensata Technologies requirements,
this includes costs incurred by Sensata related to as a result of quality nonconformance incidents and delivery
disruptions. (see Section 9.1)
4.1.5
[ T ] Suppliers are required to maintain a certified Environmental Management System to ISO14001. Suppliers
who are not certified must have a working plan to become certified to ISO14001, unless there is an agreed
upon exception between Sensata and the Supplier.

DOC. NO. G-SM-01

FOR REFERENCE ONLY

before use
REVISION: L
DOC. 1004255
DATE: 10/01/2014
4.1.6
4.2
4.2.1
The Supplier is expected to have the technical leadership to ensure all applicable requirements are met, as
required, prior to releasing product or information to Sensata Technologies.
Documentation Requirements
The Supplier shall maintain and conform to the latest revision level of the required or referenced Purchase
Order and related documentation. Specific documentation related to component conformance may include,
but is not limited to the following:
a)
b)
c)
d)
4.2.2
purchase order,
drawings,
packaging requirements, and
other supporting specifications and/or documentation.
[ A/T ] The Supplier shall have a process to assure the timely review, distribution and implementation of all
Sensata Technologies engineering standards/specification changes based upon the defined schedule.
Note: a change in these standards/specifications requires an updated record of customer production part
approval when these specifications are referenced on the design record or if they affect associated
documentation, such as control plans, potential failure mode & effects analysis, etc.
4.2.3
[ A ] The Supplier shall clearly show the relationship between the requirements and the documented
procedures in the quality management system.
4.2.4
[ A ] The Supplier shall coordinate and document changes with Sensata Technologies SQE and/or
Procurement Manager in accordance with contract requirements.
4.2.5
The Supplier shall refer to the latest revision of the documents of external origin noted below, as applicable.
THIS SPACE LEFT INTENTIONALLY BLANK
TABLE 1: Documents of External Origin

DOC. NO. G-SM-01

FOR REFERENCE ONLY

before use
REVISION: L
DOC. 1004255
DATE: 10/01/2014
Requirement
Title
Location
ISO 9001
Quality management systems Requirements
www.iso.org
ISO 10007
Quality management systems Guidelines for configuration management
www.iso.org
ISO14001
Environmental management systems
www.iso.org
ISO/TS 16949
IATF Technical Specification Quality management systems for automotive
www.iaob.org
AS 9100
Aerospace Standard - Quality Management System Requirement
www.sae.org
AS 9102
Aerospace Standard First Article Inspection Requirements
www.sae.org
AS 9103
Aerospace Standard Variation Management
www.sae.org
AS 9003
Aerospace Standard Inspection and Testing
www.sae.org
AS 9006
Aerospace Standard Software Supplement for AS 9100
www.sae.org
ECMP
Electronic Component Management Plan
www.sae.org
APQP
AIAG Advanced Product Quality and Control Plan
www.AIAG.org
FMEA
AIAG - Potential Failure Modes and Effects Analysis
www.AIAG.org
PPAP
AIAG - Production Part Approval Process
www.AIAG.org
SPC
AIAG Statistical Process Control
www.AIAG.org
MSA
AIAG Measurement Systems Analysis
www.AIAG.org
CQI-9
Special Process: Heat Treating System Assessment
www.AIAG.org
CQI-11
Special Process: Plating System Assessment
www.AIAG.org
CQI-12
Special Process: Coating System Assessment
www.AIAG.org
CQI-15
Special Process: Welding System Assessment
www.AIAG.org
CQI-17
Special Process: Soldering System Assessment
www.AIAG.org
CQI-23
Special Process: Molding System Assessment
www.AIAG.org
ASME Y14.5M
ISO 26262
ANSI - Dimensioning and Tolerancing

End of Life Vehicle - International Material Data System Directive (ELVD)
2000/53/EU
Regulation EC 1907/2006 on Registration, Evaluation, Authorisation (and
Restriction) of Chemicals
Road Vehicles -Functional Safety Automotive E/E Systems
www.ansi.org
www.mdsystem.com/html/en/home
_en.htm
http://ec.europa.eu/environment/pol
icyreview.htm
www.iso.org
17 CFR Parts 229 and

249 Conflict Minerals
Title XV of the Dodd-Frank Wall Street Reform and Consumer Protection

Act Conflict Minerals Reporting Dodd Frank Section 1502, 1503, 1504
http://www.sec.gov/spotlight/doddfrank/speccorpdisclosure.shtml
E9898
Sensata Engineering Specification
Contact respective Sensata design

engineering business center and
supplier quality engineer
(ELVD)2000/53/EU
EC 1907/2006 REACH
4.3
Record Retention
4.3.1
The Suppliers quality management system shall include the maintenance and retention of those records
defined within the applicable ISO 9001, ISO/TS 16949 or AS 9100 for which they are registered. Sensata has
defined that the following records shall be retained for the defined period and made available for review
when requested by the assigned SQE and/or Procurement Manager.
4.3.2
[ A ] The Supplier shall make records available for review by the assigned SQE, Procurement Manager and/or
End Customer.

DOC. NO. G-SM-01

FOR REFERENCE ONLY

before use
REVISION: L
DOC. 1004255
DATE: 10/01/2014
TABLE 2: Record Required to Retained by Supplier

Record
Description
Industry Retention Period [n.a.=not applicable]

Commercial
Automotive [T]
Aerospace [A]
Management Review
3 years
3 years
3 years
Product Development Records including

(Design Verification, Control Plans[Prototype, Launch, Production and Safe
Launch], FMEAs)
Current year + 1 year
Product Active Life + 1

year (minimum 15 yrs)
15 years
Change Management Records

15 years
Quality Performance Records (e.g. control

charts, inspection and test results)

15 years
Internal Quality System Audit
3 years
3 years
3 years
Purchase Orders and Amendments
8 years

15 years
Purchase Orders for Customer Owned

Tooling
8 years

15 years
First Article Inspection Records
n.a

15 years
Production Part Approval Records
n.a.

n.a.
Annual Validation Records
n.a.

n.a.
Tooling Preventive Maintenance Records
n.a.
1 year
n.a.
Engineering Changes

15 years

DOC. NO. G-SM-01

FOR REFERENCE ONLY

before use
REVISION: L
DOC. 1004255
DATE: 10/01/2014
10
4.4
4.4.1
Configuration Management
[ A ] The Supplier shall establish, document and maintain a configuration management process appropriate to
the component. Guidance on configuration management is given in ISO 10007.
MANAGEMENT RESPONSIBILITY
5.1
Customer Satisfaction
5.1.1
The Supplier shall ensure that Sensata Technologies requirements are determined and met with the aim of
enhancing customer satisfaction, monitoring trends within the processes, product and quality system to
assure their effectiveness and efficiency.
RESOURCE MANAGEMENT
6.1
Contingency Plans
The Supplier shall maintain a contingency plan to satisfy Sensata Technologies requirements in the event of an
emergency. These plans are to be made available upon request of Sensata Technologies. Emergencies may
include but are not limited to utility interruptions, labor shortages, key equipment failures and field returns.
PRODUCT REALIZATION
7.1
Product Realization Planning
7.1.1
[ A/T ] Acceptance criteria - The Supplier shall obtain approval for acceptance criteria, when defined by
assigned SQE. For attribute data sampling, the acceptance level shall be zero defects.
7.1.2
[ T ] Confidentiality The Supplier shall ensure the confidentiality of Sensata Technologies-contracted

products and projects under development and related product information. Information is defined as
specifications, technical data, gages, drawings, and similar information from Sensata Technologies or its
Customers, provided for reference or development of the Suppliers processes and controls as part of the
contracted products and projects. As such, no information shall be disclosed with any external party, without
prior written approval of Sensata Technologies Business Unit Management Representative.
7.1.3
[ A/T ] Change control The Supplier shall have a process to control and react to changes that impact
product realization, including product and manufacturing process changes. The effects of any change,
including those changes caused by sub-suppliers, shall be assessed, verified and validated to ensure
compliance with Sensata Technologies requirements prior to implementation. Any product realization
change affecting Sensata Technologies requirements (product and/or process) require notification to and
approval by the assigned SQE, prior to change implementation.

DOC. NO. G-SM-01

FOR REFERENCE ONLY

before use
REVISION: L
DOC. 1004255
DATE: 10/01/2014
11
7.1.3.1 [ T ] Guidance on change notification requirements are given in the AIAG PPAP manual noted in section 4.2.5.
The Supplier shall notify the assigned SQE of any change. The assigned SQE will determine and inform the
Supplier when a Supplier Request for Engineering Approval (SREA) G-SM-24 shall be submitted for review
and approval.
7.1.3.2 [ T ] For proprietary design, impact on form, fit and function (including performance and/or durability) shall be
reviewed with the assigned SQE, so that the effect can be properly evaluated.
7.1.3.3 [T] Change notifications must also meet Sensata customer requirements for timing of submission before
active implementation of a change. Typically the lead time ranges between 6 12 months and Supplier must
take these into account when notifying Sensata of changes.
7.1.4
7.2
Program planning escalation process The Supplier shall have a program planning escalation process to allow
proactive management notification to mitigate issues that may jeopardize the project deliverables, such as
but not limited to: timing, resources, etc.
Customer Related Processes
7.2.1
[ A ] Risk assessment The Supplier shall review the associated risks with (e.g., new technology, short
delivery time scale) when reviewing requirements related to the product.
7.2.2
[ T ] Organization manufacturing feasibility The Supplier shall investigate, confirm and document the
manufacturing feasibility of the proposed products in the contract/order review process, including risk
analysis. The Supplier shall participate in evaluating the feasibility of characteristics in relation to their
functionality, referred to as the Traffic Light Procedure (TLP) for Design Feasibility. This evaluation process
takes place when discussing a design with the Supplier in order to create and agree on the most robust
solution, driving process capability and measurement controls that meets the needs of Sensata Technologies
Sensors and Controls.
7.3
Design and Development Planning
7.3.1
[ T ] The Supplier shall include the following requirements to the product and process design and
development, and focus on error prevention rather than detection.
7.3.2
[ T ] Multidisciplinary approach - The Supplier shall utilize a Project Management Process or Advanced
Product Quality Planning (APQP) process to achieve product realization. All elements of APQP should be
incorporated into the planning process, unless agreed upon in writing by the SQE and/or Procurement
Manager. APQP methodology includes concepts of error prevention and continual improvement versus error
detection, and is based on a multidisciplinary approach. The preparing and planning for product realization,
includes;
a)
b)
c)
d)
development/finalization and monitoring of special characteristics,

development and review of FMEAs, including actions to reduce potential risks,
development and review of control plans, safe launch controls, and
establishing and maintaining a program open issues.

DOC. NO. G-SM-01

FOR REFERENCE ONLY

before use
REVISION: L
DOC. 1004255
DATE: 10/01/2014
12
Guidance on the APQP and FMEA process is given in the AIAG reference manuals noted in Section
4.2.5.
7.3.3
[ A/T ] Special characteristics The Supplier shall flow down Sensata Technologies designated special
characteristics as documented or noted in the component print and specifications. The flow down shall be
throughout the process steps and control documents including drawings, FMEAs, control plan, and operator
instructions, See Appendix A- Sensata Characteristic Symbol Identification and Control.
7.3.4
[ T ] Design and development validation The Supplier shall perform design and development validation in
accordance to Sensata Technologies program timing, as defined by the assigned Design Engineer along with
the SQE and/or Procurement Manager.
7.3.5
[ T ] Production part approval process The Supplier shall comply with all the requirements defined in the
AIAG PPAP manual.
7.3.5.1 [ T ] Prior to PPAP submission, the Supplier shall enter all component Material and Substance Data using the
International Material Data System (IMDS). When necessary, the Suppliers is to communicate with the
assigned SQE any concerns related to the IMDS submitted entry. The SQE will coordinate with the respective
Regional Environmental Safety and Health (ESH) Approver to resolve the Suppliers concerns related to the
IMDS entry status.
7.3.5.2 [ T ] The Supplier shall demonstrate that production process capacity meets Sensata Technologies program
requirements including process capability as noted in Section 8.2.5 . Unless notified by the assigned SQE, the
Supplier shall conduct a Supplier Monitored Run at Rate using Sensata Technologies Run at Rate Worksheet
G-SM-29. Results shall be retained and made available upon request by the assigned SQE.
7.3.6
[ A ] First article inspection - First article inspection - The Supplier shall conduct a First Article Inspection (FAI)
to the requirements defined in the AS9102 standard. The FAI report (FAIR) must be approved by Sensata
Technologies Precision Products Material Review Board (MRB) on production samples on new or changes to,
current production parts/processes. In addition to AS9102 standards, Sensata Technologies Precision Products
requires a new FAI for the following:
a)
if a change on design affecting form, fit, or function of the part
b)
a change in manufacturing sources, processes, inspection methods, locations of

manufacture, tooling and materials that can potentially affect fit, form, or function
c)
a change in numerical control program that can affect fit, form, or function
d)
a natural or manmade event, which may adversely affect the mfg process
e)
a lapse in production for 2 years or specified by Sensata.

DOC. NO. G-SM-01

FOR REFERENCE ONLY

before use
REVISION: L
DOC. 1004255
DATE: 10/01/2014
13
7.4
Purchasing
7.4.1
Purchasing process The Supplier shall use the organization and/or customer approved sources when
specified on prints or purchase orders. All sub-suppliers must conform to quality system requirements as set
forth in this document, including Sensata-assigned sub-suppliers, independent of Sensata-owned qualification
of this sub-supplier.
7.4.2
Regulatory conformity - The Supplier shall comply with the statutory and regulatory requirements, including
recycling, environmental impact and characteristics identified as a result of the Suppliers knowledge of the
product and manufacturing processes. The Supplier shall provide the component material information as
requested by the assigned SQE and/or Procurement Manager, as follows:
7.4.2.1 [ T ] Guidance on statutory and regulatory requirements is given in End of Life Vehicle - International Material
Data System Directive (ELVD) 2000/53/EU.
7.4.2.2 Regulation EC 1907/2006 on Registration, Evaluation, Authorization (and Restriction) of Chemicals (REACH).
7.4.2.3 17 CFR Parts 229 and 249 Conflict Minerals Reporting - that materials or production process for those
components purchased by Sensata or Sensata third party suppliers meet the conflict mineral reporting per the
requirements set forth in section 1502 of the Dodd-Frank Wall Street Reform and Consumer Protection Act of
2010.
7.4.3
[ T ] Supplier quality management system development - The Supplier shall be registered to the latest
revision of ISO 9001 by an accredited 3rd party certification body. The Supplier shall demonstrate compliance
to the latest revision of the ISO/TS 16949 Technical Specification. (see Section 4.1).
7.4.4
[ A ] Verification of purchased product The Supplier has the responsibility for purchased product. Therefore
the Supplier shall have a process to assure the quality of purchased product that may include, but is not
limited to:
a) obtaining objective evidence of quality of product from suppliers (e.g., accompanying
documentation, certificate of conformity, test reports, statistical records, process control),
b) inspection and audit at suppliers premises,
c) review of the required documentation,
d) inspection of products upon receipt, and
e) delegation of verification to the supplier, or supplier certification.
7.4.5
7.5
7.5.1
[ A / T ] Purchased product shall not be used or processed until it has been verified as conforming to specified
requirements, unless it is released under positive recall methods/procedures.
Production and Service Provision
[ A ] The Supplier shall comply with all requirements defined in Section 7.5.1 and sub-sections of AS 9100 for
production and service provision.

DOC. NO. G-SM-01

FOR REFERENCE ONLY

before use
REVISION: L
DOC. 1004255
DATE: 10/01/2014
14
7.5.2
[ A / T ] Control Plan The Supplier shall develop control plans at the system, sub-system, component and/or
material levels for the components supplied. The control plan shall include:
a)
b)
a list of manufacturing process controls,

methods for monitoring control over product and process characteristics, including special
characteristics defined by both Sensata Technologies and the Supplier,
c)
d)
Sensata Technologies required information, as defined by the assigned SQE,
e)
methods for ensure safe launch controls during program development and change
management, as defined by the assigned SQE.
f)
[ A ] provision for the prevention, detection and removal of foreign objects.
Initiation of the specified reaction plan when the process becomes unstable or not
statistically capable, and
7.5.2.1 [ A / T ] The Supplier shall review and update the control plan when any change occurs affecting the
component, manufacturing process, measurement, logistics, supply sources or FMEA.
7.5.2.2 [ T ] Guidance on control plans is given in the AIAG APQP and FMEA manuals noted in Section 4.2.5.
7.5.3
[ T ] Work Instructions The Supplier shall document work instructions for all employees having
responsibilities for the operation of processes that impact conformity to product requirements. These
instructions shall be accessible for use at the work stations. These instructions shall be derived from sources
such as quality plans, control plans and the product realization process.
7.5.4
[ T ] Verification of job set-ups Job set ups shall be verified whenever performed, such as an initial run of a
job, material change over or job change. Set up instructions shall be available for set-up personnel. Where
applicable, verification activities shall use statistical methods.
7.5.5
[ T ] Preventive and predictive maintenance The Supplier shall identify key process equipment, provide
resources for machine/equipment maintenance, and develop an effective planned total preventive
maintenance program system.
7.5.6
[ T ] Management of production tooling (including Sensata Owned Tooling) The Supplier shall provide
resources for tool and gage design, fabrication and verification activities. (see 7.5.12 Customer owned
property)
7.5.6.1 [ T ] The Supplier shall establish and implement a system for production tooling management including:
a)
b)
c)
d)
e)
Sensata Owned Tooling (tools, manufacturing, testing and inspection tooling and
equipment) shall be permanently marked (visible to determine ownership)
maintenance, and repair facilities and resources,
storage, recovery,
set-up, repair, and changes,
tool-change programs for perishable tools,

DOC. NO. G-SM-01

FOR REFERENCE ONLY

before use
REVISION: L
DOC. 1004255
DATE: 10/01/2014
15
f)
g)
h)
tool design modification documentation, including engineering change level,

tool modification and revision of documentation, and
defining tool identification status, such as production, repair and disposal.
[ T ] The Supplier shall implement a system to monitor these activities if any work is outsourced.
7.5.7
[ T ] Production scheduling Production shall be scheduled in order to meet Sensata requirements, such as
just-in-time supported by an information systems that permits access to production information at key stages
of the process and is order driven. (see 8.2.5 Monitoring and measurement of processes).
7.5.8
[ A ] Preservation of product - Where applicable, the Supplier shall provide provisions for preservation of
product in accordance with component specifications and/or applicable regulations, for:
a)
b)
c)
d)
e)
f)
g)
7.5.9
cleaning,
prevention, detection and removal of foreign object,
special handling for sensitive product,
marking and labeling including safety warnings,
shelf life control and stock rotation,
special handling for hazardous materials, and
ensuring that documentation required by the contract/order to accompany the product is
present at delivery and is protected against loss and deterioration.
[ T ] Storage and inventory The Supplier shall have a process to assess the condition of product in stock to at
appropriate planned intervals to detect deterioration. The Supplier shall utilize an inventory management
system to optimize inventory turns over time and assure stock rotation, such as first-in-first-out (FIFO).
Obsolete product shall be controlled in a manner similar to the nonconforming product process.
7.5.10 [ A ] Validation of processes for production and service provision The Supplier shall document, maintain
and, if required, submit (as specified on the drawing) a certificate of conformance containing the following
items as a minimum:
e)
Sensata part number,

revision of part number,
standards listed with revisions per the print, when applicable,
lot or batch ID or certification number,
age control, when applicable, and
f)
supplier part number or COTS item with revision, when applicable.
a)
b)
c)
d)
7.5.11 [ T ] Identification and traceability The Supplier shall identify the manufacturing lot information as part of
the standard component and/or container packaging. For non-production trial samples (i.e., prototypes, etc.)
shipments shall be identified in a manner to clearly identify content and shipped separately from production
intent material. This includes raw material component traceability through a sub-supplier.
7.5.11.1 [ A ] The Supplier shall maintain accountability for all product during manufacture (e.g., part quantities, split
orders, nonconforming product).

DOC. NO. G-SM-01

FOR REFERENCE ONLY

before use
REVISION: L
DOC. 1004255
DATE: 10/01/2014
16
7.5.12 [ A / T ] Customer property - customer-owned tooling The Supplier shall establish and maintain process for
permanently marking Sensata Technologies owned tooling, which may include: tools, manufacturing, test,
inspection tooling and equipment. Ownership of each item must be visible and able to be determined.
7.6
7.6.1
Control of Monitoring and Measuring Devices

[ A / T ] Calibration/verification records The Supplier shall maintain a record/register of the
calibration/verification activity for all gages, measuring and test equipment needed to provide evidence of
conformity of product to determined requirements, including employee and customer owned equipment.
The record/register shall include:
a) unique equipment identification,
b) the measurement standard against which the equipment is calibrated,
c) revisions following engineering changes,
d) any out-of-specification readings as received for calibration/verification,
e) an assessment of the impact of out-of-specification condition,
f)
statements of conformity to specification after calibration/verification, and
g) notification if suspect product or material has been shipped.

7.6.2
[ T ] Internal - Laboratory Requirements The Suppliers internal laboratory facility shall have a defined scope
that includes its capability to perform the required inspection, test or calibration services. The scope shall be
included as part of the quality management system. The laboratory shall specify and implement, at a
minimum, technical requirements for:
a)
b)
c)
d)
7.6.3
adequacy of laboratory procedures,

competency of laboratory personnel,
testing of the product, capability to perform these services correctly, traceability to the
relevant process standards (such as ASTM, EN, etc.), and
review of related records.
[ T ] External Laboratory Requirements External/commercial/independent laboratory facilities used for

inspection, test or calibration services by the Supplier shall have a defined laboratory scope that includes the
capability to perform the required inspection, test or calibration, and either:
a)
there shall be evidence that the external laboratory is acceptable by Sensata Technologies
assigned SQE, or
b)
c)
the laboratory shall be accredited to ISO/IEC 17025 or national equivalent.

evidence of acceptance may be demonstrated by: Supplier approved 2nd party assessment
that the laboratory meets the intent of ISO/IEC 17025 or national equivalent.

DOC. NO. G-SM-01

FOR REFERENCE ONLY

before use
REVISION: L
DOC. 1004255
DATE: 10/01/2014
17
Measurement, Analysis and Improvement
8.1
[ A/T ] Identification of statistical tools According to the nature of the component and depending on the
specified requirements, the appropriate statistical tools/techniques for each process shall be identified during
the advanced quality planning and product realization processes, and documented in the control plan.
8.2
Monitoring and Measurement
8.2.1
[ T ] Customer satisfaction - The Supplier shall ensure that Sensata Technologies requirements are
determined and met with the aim of enhancing customer satisfaction, monitoring trends within the processes,
product and quality system to assure their effectiveness and efficiency. Performance indicators shall be based
on objective evidence data and includes, but is not limited to:
a)
delivered part quality performance (ppm, quality incidents, and quality spills)
b)
Sensata Technologies disruptions including field returns and spills

delivery schedule performance (including incidents of premium freight and NOTD not-ontime-delivery), and
customer notifications related to quality and delivery issues, including Sensata line shutdowns and disruptions.
c)
d)
8.2.2
[ A / T ] Internal audits The Supplier shall audit its quality management system to verify compliance to
ISO/TS 16949 and any additional quality system and customer requirements.
8.2.2.1 [ A / T ] The Supplier audit process shall utilize tools and techniques such as check sheets, process approach
tools, flow charts or any similar methods to support audits of the quality management system requirements.
8.2.3
[ T ] Manufacturing process audit The Supplier shall audit each manufacturing process to determine its
effectiveness.
8.2.4
[ T ] Product audit The Supplier shall audit products at appropriate stages of production and delivery to
verify conformity to all specified requirements, such as product dimensions, functionality, packaging and
labeling, at a minimum of once per year.
8.2.5
[ T ] Monitoring and measurement of processes The Supplier shall perform process studies on all new
manufacturing (including assembly or sequencing) processes to verify process capability and to provide
additional input for process control. The results of process studies shall be documented in specifications,
where applicable, for means of production, measurement and test, and maintenance instructions. These
documents shall include objectives for manufacturing process capability, reliability, maintainability, and
availability, as well as acceptance criteria.
8.2.5.1 [ T ] The Supplier shall maintain manufacturing process capability or performance as specified in the
production approval process requirements noted in Section 7.3.5 of this manual. The Supplier shall ensure
that the control plan and process flow diagram are implemented, including adherence to the specified:
a)
b)
c)
d)
e)
measurement techniques,
sampling plans,
acceptance criteria, and
reaction plans when acceptance criteria are not met.
Significant process events, such as tool changes or machine repairs, shall be recorded.

DOC. NO. G-SM-01

FOR REFERENCE ONLY

before use
REVISION: L
DOC. 1004255
DATE: 10/01/2014
18
8.2.5.2 [ T ] The Supplier shall initiate a reaction plan from the control plan for characteristics that are either not
statistically capable or are unstable. The reaction plans shall include containment of the product and 100%
inspection, as appropriate. A corrective action plan shall then be completed by the Supplier, indicating
specific timing and assigned responsibilities to assure that the process becomes stable and capable. The plans
shall be reviewed with, and approved by, the assigned SQE. The Supplier shall maintain records of effective
dates of process changes, as noted in Section 7.1.3 of this manual. When requested the assigned SQE, the
Supplier shall submit annual Cpk data on significant/critical characteristics and other SPC dimensions.
8.2.5.3 [ A ] In the event of process nonconformity, the Supplier shall:
a)
b)
c)
take appropriate action to correct the process nonconformity,

evaluate whether the process nonconformity resulted in a product nonconformity, and
identify and control the nonconforming product as noted in Section 8.3 of this manual.
8.2.6
[ A ] Monitoring and measurement of product When key characteristics have been identified, they shall be
monitored and controlled. When the Supplier uses sampling inspection as a means of product acceptance,
the plan shall be statistically valid and appropriate for use. When required, the plan shall be submitted to the
assigned SQE for approval. Product shall not be used until it has been inspected or otherwise verified as
conforming to specified requirements, except when product is released under positive-recall procedures
pending completion of all required measurements and monitoring activities.
8.2.7
[ T ] Layout inspection The Supplier shall perform annual dimensional and functional testing for each
component and results submitted to the assigned SQE. Layout inspection is the complete measurement of all
product dimensions shown on the design records.
8.2.8
[ A ] Inspection Documentation - The Supplier shall maintain documentation demonstrating measurement

requirements for product acceptance. When required to demonstrate product qualification, the Supplier shall
ensure that the records provide evidence that the product meets the defined requirements. This
documentation may be part of the production documentation, but shall include:
a)
b)
c)
d)
8.3
8.3.1
criteria for acceptance and/or rejection,

where in the sequence measurement and testing operations are performed,
a record of the measurement results, including the actual test results data when required by
the specification or acceptance plan, and
the type of measurement instruments required and any specific instructions associated with
their use.
Control of Nonconforming Product

[ A ] The Supplier shall have a process for timely reporting of delivered nonconforming product that may
affect reliability or safety. Notification shall include a clear description of the nonconformity, which includes,
as necessary, parts affected, part numbers, quantity and date(s) delivered.

DOC. NO. G-SM-01

FOR REFERENCE ONLY

before use
REVISION: L
DOC. 1004255
DATE: 10/01/2014
19
8.3.2
[ T ] Control of nonconforming product supplemental The Supplier shall classify product with unidentified
or suspect status as nonconforming product.
8.3.3
[ T ] Control of reworked product The Supplier shall make accessible to the appropriate personnel
instructions for rework, including re-inspection requirements.
8.3.4
[ T ] Customer waiver The Supplier shall notify and obtain from the assigned SQE written concession or
deviation permission by using the Supplier Request for Deviation Form G-SM-24, prior to further processing
whenever the product or manufacturing process is different from that which is currently approved.
8.3.5
[T ] The Supplier shall maintain a record of the expiration date or quantity authorized. The Supplier shall
ensure compliance with the original or superseding specification and requirements when the authorization
expires. Material shipped on an authorization shall be properly identified on each shipping container, as
defined by the assigned SQE. This section also applies equally to the Suppliers purchased products before
submission to Sensata Technologies.
8.4
Improvement
8.4.1
[ T ] Manufacturing process improvement The Supplier shall define a process for continual improvement
utilizing the guidelines set forth in latest revision of ISO 9004. Continual improvements within the
manufacturing process shall focus upon control and reduction of variation of product characteristics and
manufacturing process parameters, as documented on the control plan. Such continual improvements are to
be made available upon request of Sensata Technologies.
8.4.2
Corrective action The Supplier shall take corrective actions within their own operations and flow down
corrective action requirements to the Suppliers supply chain when it is determined that the supply chain is
responsible for the root cause. The corrective action process shall utilize the Sensata Technologies Corrective
Action Request Form (8D) G-SM-21. Root causes issues that required corrective action may include but not
limited to quality, delivery, etc.
8.4.3
[ A/T ] Corrective action - The Supplier shall define a corrective action process which maintains the following
steps:
8.4.3.1 [ A / T ] Initial notification & containment shall be implemented within 1 business day or 24 hours from the
notification from the assigned Sensata SQE. Containment actions shall include all affected material within the
Suppliers control (inventory, in transit, finished product shipped to Sensata Technologies). Notify the
assigned SQE of the containment actions and coordination of replacement material and its availability.
8.4.3.2 [ A / T ] Initial notification & containment shall be implemented within 1 business day or 24 hours from the
notification from the assigned Sensata SQE. Containment actions shall include all affected material within the
Suppliers control (inventory, in transit, finished product shipped to Sensata Technologies). Notify the
assigned SQE of the containment actions and coordination of replacement material and its availability.

DOC. NO. G-SM-01

FOR REFERENCE ONLY

before use
REVISION: L
DOC. 1004255
DATE: 10/01/2014
20
8.4.3.3 [ T ] Initial response shall be written and submitted to the assigned SQE within 24 hours. The initial response
shall contain at a minimum:
a)
b)
c)
d)
tracking number Suppliers and/or Sensata Technologies,

names of the Suppliers corrective action team members with primary contact information,
name of the Sensata Technologies SQE,
problem description,
e)
containment action description (including implementation date and assigned name),
f)
containment action verification (quantitative results),
g)
certified material shipment dates and identification.
Effective containment actions shall be maintained until the effectiveness of the permanent corrective action is
proven and implemented with agreement from the assigned SQE.
8.4.3.4 [ A / T ] Final response shall be submitted to the assigned SQE within 14 days (calendar days) from Sensatas
SQE notification. A formal corrective action report (8D) shall contain implementation/effective dates,
assigned responsibilities and at a minimum
a)
b)
c)
d)
description of the concern and the Sensatas tracking number,

containment action(s),
root Cause of the concern,
corrective action(s),
e)
verification of containment and corrective action(s) (this is a measure of the actions

effectiveness utilizing appropriate statistical or process performance analysis methods),
preventive measures (Lessons Learned) as applicable to similar products and processes,
(these are actions shall be systemic with a proactive and predictive approach with the focus
on avoiding any further occurrences), and
verification of updates made to Process Flow Diagrams, FMEAs, and Process Control Plans,
as appropriate.
f)
g)
8.4.3.5 [ A / T ] Changes to the product, processes or documentation (i.e., drawings, specifications, Control Plans,
FMEAs, Flow Charts, etc.) due to corrective action implementation shall be identified through revision levels
and dates. Supporting documentation (i.e., laboratory analysis, statistical results, etc.) may be requested by
the assigned SQE. In those situations when such changes are required, PPAP submission may be required by
the assigned SQE.
8.4.3.6 [ A / T ] Certified shipments - All shipments of affected material shall be certified (i.e., in compliance with the
containment actions) until corrective action issues are formally closed by the assigned SQE. All material shall
be shipped per approved methods and identified per Sensata Technologies instructions. Individual
component identification may be required.

DOC. NO. G-SM-01

FOR REFERENCE ONLY

before use
REVISION: L
DOC. 1004255
DATE: 10/01/2014
21
8.4.4
[ A / T ] Escalation process The Supplier will be placed on Controlled Shipping, when the implemented
corrective action does not adequately protect Sensata Technologies. Controlled Shipping notification is
initiated in writing by the assigned SQE and/or Procurement Manager. The notification will contain written
instructions applicable to Controlled Shipping Level (CS I or CS 2).
8.4.4.1 Controlled Shipping level-1 (CS-I) - requires the supplier to add at a minimum an additional 100% inspection
and containment at their facility using their own personnel for the quality incident.
8.4.4.2 Controlled Shipping level-2 (CS-2) requires that the supplier add an additional 100% inspection using an
independent 3rd party inspection operation as defined and approved by the SQE.
8.4.4.3 The Supplier may be placed on New Business Hold (NBH) until the Supplier successfully exits all activities, as
determined by the respective Material Review Board Team (consisting of SQE, Purchasing Manager, and
Commodity Purchasing Team & Manager). NBH is defined as the complete cessation of new business awards.
8.4.5
[ T ] Problem solving, error-proofing and impact The Supplier corrective action process shall include and
demonstrate use of the following:
a)
b)
c)
8.4.6
utilize problem solving techniques (such as but not limited to 8D,5Why, 7Step, fishbone,
fault tree, etc) which lead to root cause identification and elimination,
evaluate and utilize error-proofing methodologies to prevent reoccurrence, and
evaluate and implement corrective action controls on similar processes and products.
[ T ] Rejected product test/analysis The Supplier shall have a process which minimizes the cycle time of
parts returned by Sensata Technologies. The Supplier shall maintain test/analysis records to be made
available when requested by the assigned SQE. The cycle time should be consistent with the determination of
the root cause, corrective action and monitoring of the effectiveness of the implementation.
Cost Incurred
9.1
Any costs incurred by Sensata Technologies resulting from the Supplier nonconformance issue related to
material shortages, downtime, tooling damage, inspections/certifications may be charged to the Supplier.
Such costs may result from resources and measures implemented by Sensata Technologies to prevent
customer disruptions, such as continuity of production requirements and quality requirements.
10
Sensata Technologies Reference Forms contact assigned SQE for latest revision:
Document #
Category
1006298
1006304
1006309
1006310
G-SM-21
G-SM-24
G-SM-29
G-SM-30
Description
Supplier Corrective Action (8D) Form

Supplier Request for Engineering Approval & Deviation Approval Form
Run at Rate Audit & worksheet
Supplier Material Content Reporting Worksheet

DOC. NO. G-SM-01

FOR REFERENCE ONLY

before use
REVISION: L
DOC. 1004255
DATE: 10/01/2014
22
11
Sensata Technologies Portal
Sensata Technologies has made available a Supplier Portal which can be accessed to obtain the latest
communication on requirements. http://www.sensata.com/supplier
APPENDIX A SENSATA CHARACTERISTICS SYMBOL IDENTIFICATION AND CONTROL
Characteristic
Name
Characteristic Definition
ISO 26262
Safety
Related Special
A characteristic of an item, element or production

process for which reasonably foreseeable deviation
could impact, contribute to or cause any potential
2
reduction of functional safety.
Critical
Key characteristic with safety or regulatory

consideration. Requires initial process capability study
to be performed refer to Figure 5 Table within this
document.
Key characteristic not relating to safety or regulatory
considerations, but relating to Fit or Function.
Requires initial process capability study to be
performed refer to Figure 5 Table within this
document.
Used to specify ongoing SPC methodologies to be
performed. Ongoing capability requirements are
defined per 1 of the following guidelines:
a] section 8.5 of this procedure
b] AIAG APQP reference manual latest revision
c] noted on the print by the Design Engineering
d] this symbol may be used in conjunction with any of
the other characteristic designations noted within this
table or standard characteristics.
e] In cases where statistical capability is required by
this symbol, but verification is unfeasible. 100%
measurement or go/no-go gauging is an acceptable
substitute.
Non-Key characteristic
a] first article inspection (dimensional data) for
production release
Significant
SPC
Standard
Document
Symbol
SCC
CC
Drawing
Symbol
Capability
(Initial) Short
Term Cpk
Long Term
Ppk
> 1.67
> 1.67
FF
> 1.33
> 1.67
> 1.67
> 1.33
> 1.67
> 1.67
> 1.33
> 1.67
> 1.33
First Article
Inspection
First Article
Inspection
a] Capability values shown are minimums. Required values may be increased depending upon Sensata end customer or Sensata program
requirements. Such increases shall be documented on the drawing of the component or assembly.
b] Further guidance on characteristic controls refer to AIAG APQP reference manual.
c] Example of Characteristic and SPC noted on drawing.
1
2
AIAG Advanced Product Quality Planning and Control Plan Reference Manual (latest revision)
ISO 26262-1:2011(E) Road vehicles Functional safety Part 1: Vocabulary

DOC. NO. G-SM-01

FOR REFERENCE ONLY

before use
REVISION: L
DOC. 1004255
DATE: 10/01/2014
23

QMS 1004255revl

Hochgeladen von

Dokumentinformationen

Originaltitel

Copyright

Verfügbare Formate

Dieses Dokument teilen

Dokument teilen oder einbetten

Freigabeoptionen

Stufen Sie dieses Dokument als nützlich ein?

Sind diese Inhalte unangemessen?

Copyright:

Verfügbare Formate

QMS 1004255revl

Hochgeladen von

Copyright:

Verfügbare Formate

GLOBAL SUPPLIER

DOC. NO. G-SM-01

Always check the latest revision

Initial New Release Sensor Products Business

DOC TYPE: Global Supplier Management Process

DOC. NO. G-SM-01

Always check the latest revision

GLOBAL SUPPLIER QUALITY MANUAL INDEX

DOC TYPE: Global Supplier Management Process

DOC. NO. G-SM-01

Always check the latest revision

Index table continued

7.6 Control of Monitoring and Measuring Devices

DOC TYPE: Global Supplier Management Process

DOC. NO. G-SM-01

Always check the latest revision

DOC TYPE: Global Supplier Management Process

DOC. NO. G-SM-01

Always check the latest revision

This document defines the following as:

The word shall indicates a mandatory requirement.

SUPPLIER MANAGEMENT PROCESS

Sensata Technologies Supplier Management Process maintains the following activities:

Supplier Identification, Selection and Approval,

DOC TYPE: Global Supplier Management Process

DOC. NO. G-SM-01

Always check the latest revision

QUALITY SYSTEM REQUIREMENTS

Sensata Technologies is required to flow down industry/customer requirements to Suppliers whose

DOC TYPE: Global Supplier Management Process

DOC. NO. G-SM-01

Always check the latest revision

THIS SPACE LEFT INTENTIONALLY BLANK

TABLE 1: Documents of External Origin

DOC TYPE: Global Supplier Management Process

DOC. NO. G-SM-01

Always check the latest revision

Quality management systems Requirements

Quality management systems Guidelines for configuration management

Environmental management systems

IATF Technical Specification Quality management systems for automotive

Aerospace Standard - Quality Management System Requirement

Aerospace Standard First Article Inspection Requirements

Aerospace Standard Variation Management

Aerospace Standard Inspection and Testing

Aerospace Standard Software Supplement for AS 9100

Electronic Component Management Plan

AIAG Advanced Product Quality and Control Plan

AIAG - Potential Failure Modes and Effects Analysis

AIAG - Production Part Approval Process

AIAG Statistical Process Control

AIAG Measurement Systems Analysis

Special Process: Heat Treating System Assessment

Special Process: Plating System Assessment

Special Process: Coating System Assessment

Special Process: Welding System Assessment

Special Process: Soldering System Assessment

Special Process: Molding System Assessment

ANSI - Dimensioning and Tolerancing

17 CFR Parts 229 and

Title XV of the Dodd-Frank Wall Street Reform and Consumer Protection

Sensata Engineering Specification

Contact respective Sensata design