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Document ID
MDO 106
Revision
0.0
Effective Date
mm/dd/yyyy
Policy:
Title
STAFFING POLICIES
Prepared By
Preparers Name/Title
Reviewed By
Reviewers Name/Title
Approved By
Final Approvers Name/Title
Print Date
mm/dd/yyyy
Date Prepared
mm/dd/yyyy
Date Reviewed
mm/dd/yyyy
Date Approved
mm/dd/yyyy
Responsibilities:
The Office Manager will be responsible for overseeing the
management of all medical office staff and the overall efficiency
of the office. It is their responsibility to make employee
schedules, handle the finances of the office, handle the overall
maintenance of the office and be the direct contact for any
Procedure:
1.0
1.1
1.2
1.3
2.0
2.1
2.2
3.0
3.1
UNIFORM POLICY
Medical office staff are required to be uniquely and easily identified as
an employee of the medical office.
3.2
3.3
Any facial hair must be kept neat and trimmed; all earrings should be
kept small and unobtrusive. Clothing must be kept clean and pressed.
The tidier the appearance of all employees, the more comfortable
patients will feel and the more likely they will be to return to the office
for subsequent visits.
4.0
5.0
5.1
OSHA POLICIES
OSHA (Occupational Safety and Health Administration) is a U.S.
governmental agency that concerns itself with the health and safety of
workers. They publish many rules and regulations regarding important
procedures to follow to ensure that the work environment is kept safe
for all employees at all times.
5.2
6.0
6.1
6.2
Another area in which the RN will be able to greatly assist the doctor is
in returning patient phone calls. A large amount of lab results and
doctor reports will come into the office every day. Because of the
restraints of time, the doctor would not be able to call every patient
back, but the nurse can help the doctor return these calls. Because of
the nature of the call, a deeper understanding of medical terminology
is needed. A nurse has the background to handle such a call, whereas
other office personnel may not.
6.3
As the doctor reviews the reports, the results and any comment
appropriate will be documented directly onto the chart. The nurse may
then call the patient with the results that the doctor found. The nurse
can also answer any questions that the patients may have about the
results. Any patient contact must be documented on the patients
chart. By having the nurse handle these phone calls, the doctor has
more time to read other test results and had more time to spend with
patients. This keeps the office operating more efficiently.
6.4
An RN can also assist the doctor in that they are certified to give
injections to patients. This can be another area in which the doctor
may save time for the doctor may finish evaluating the patient, give
the nurse instructions as to what injections the patient needs, and then
may move on to the next patient. The nurse must then document the
injection on the patients chart.
Revision History:
Revisi
on
Date
mm/dd/
yy
Description of changes
Initial Release
Requested
By
Fx
ICD-9 -
- patient
U/A - Urinalysis
5.
6.
7.
8.
9.
6.
7.
8.
9.
Information Referrals
HIPPA Authorization
Notice of Privacy Practices
Patient Records Access