1.

Critical Analysis

I have worked 7 weak in the Branch, during my stay, according to my theoretical and
conceptually observation, how this branch is currently functioning in the market. First I
want to tell you, this analysis should be HRM prospective, but in the branch no HRM
department exist for analysis. HRM department exist in NBP head office, as I have
worked in the branch not in Head office. So my all observation will be based on my
knowledge and conceptually.
Critical analysis according to Branch General Postpositive
I have observed during my stay in branch, first branch look is not more attractive, as
well as the floor too. Lot of maintenance and repair are required for better physically
look, as it create good image in the consumers mind. Secondly I have observed that
NBP is not adopting very effective marketing strategy for promoting its business. NBP
has less promotion activities as compare to other bank as it is directly reflect the sales.
Thirdly i have often observed, staff attitude towards customers dealing is not up to the
market. Lot of complain has been seen from the consumers regarding to employee
misbehavior. Fourthly I have observed, branch kitchen expensive are two high kitchen
items are not properly used as tea man could care the kitchen items.
Critical analysis according to HRM Prospective
As we know that HR good practice will enhance the employee performance. Effective
HR Practice leads to high employee efficiency. NBP HR practices have to be address in
this position, in order to examine the attitude and performance of the workers. The
fundamental variable of HR is good supervision, but NBP has not effective supervision.
A good manger cannot prove a good supervisor so NBP needs good supervision,
definitely it will enhance the bank outputs. Second great variable is job training; I have
observed that NBP is not adopting this strategy as compare to other banks. NBP has to
conduct training programme regarding to employee work as most of the workers do not
know how to do their job effectively.

Types of training required in NBP

During my stay at NBP I have observed NBP have very poor training programme
system, because lot of the employee did not how to operate their operation activities
too. So there are some types of training that Bank should have to conduct after
assessment of the branch.

Policy frame work of the NBP

As we know that Policies are the great cause of frustration for employee. I have
observed that NBP Policies are seems too unclear or necessary. Because according to
bank employee some policies are not following on the merit base. Most of the HR

policies are unclear so majority of the employee could not follow them. According to this
system employee might be not feel great sense of motivation or satisfaction due to NBP
Policies. NBP are required to minimize the employee dissatisfaction by making Policies
are fair and apply equally to all workers.
Since this bank is not performing under the boundary of Punjab, the bank is working as
a scheduled commercial bank with its network of 273 branches at all major business
centers in Pakistan, the bank provides all types of banking service such as deposit in
local currency, clients deposit in foreign currency etc. NBP is performing their activities
other province too. You could get its branch network from its official website, as it is
functioning in other province with the sport of Government,

Conclusion
As we know that internship report of national bank of Pakistan is great tool for getting
practical and professional knowledge. As you have seen, I have done my internship in
NBP branch at Sahiwal. I have learnt lot of professional activities from this branch. I
have worked in the various department, learnt something new from each, explanation
about tasks are available in training program Report portion. After writing
comprehensively report on NBP I have reached at this point, on some aspects, NBP has
strength over other banks as you have seen in the SWOT analysis. But on the other
hand, during my stay at this branch and after write this report, I have found some issue
regarding NBP Promotion activities. NBP do not have a modern marketing concept as
compare to others, due to less participation in promotion activities NBP is facing low
sales or low deposit. Presently now till NBP has adopting tradition activities, but NBP
management cannot know it is age of competitions. As I have written in the critical
analysis NBP HR practice is also very poor. Employee motivation, employee job
satisfaction is not up to the market. NBP has not any sound Performance appraisal
system, where employee could get maximum benefits. On the other hand NBP needs a
good supervision and leadership because the role of supervisor is very difficult. It
requires sound leadership skills and ability to treat all employees fairly. NBP should
teach your supervisors, managers to use positive feedback. I have also observed NBP
is not offering attractive salary to their employees as compare to other banks. Salary is
not a motivator for workers. But they do want to be paid fairly. NBP has to make sure
that it has clear policies regarding to salaries and bonuses.