Tecnicasmonitoreoreportes 111206210521 Phpapp01

Tcnicas para
monitoreo y reportes
con Asterisk
Nicols Gudio
asternic@gmail.com
4K Conference 2011
Buenos Aires
Nicols Gudio - http://www.asternic.biz

Tuesday, December 6, 2011
Tcnicas para monitoreo y reportes con Asterisk
4K Conference 2011
Agenda
Archivos de registro / logs
Call Detail Records / CDR
Registro actvidad de colas / queue_log
Channel Event Logging / CEL
Asterisk Manager Interface / AMI

4K Conference 2011
Archivos de registro - Logs

Ideales para depuracin de problemas
/etc/asterisk/logger.conf
;console => notice,warning,error
;console => notice,warning,error,debug
;messages => notice,warning,error
full => notice,warning,error,debug,verbose

4K Conference 2011

/var/log/asterisk/full
[2011-11-18 15:42:36] VERBOSE[13927] pbx.c:
-- Executing [s@macro-dial-one:37] Dial
("Local/605@from-queue-8891;2", "SIP/605,25,trM(auto-blkvm)") in new
stack
[2011-11-18 15:42:36] VERBOSE[13927] netsock2.c:
== Using SIP RTP TOS bits 184
[2011-11-18 15:42:36] VERBOSE[13927] netsock2.c:
== Using SIP RTP CoS mark 5
[2011-11-18 15:42:36] VERBOSE[13927] app_dial.c:
-- Called SIP/605
[2011-11-18 15:42:36] VERBOSE[13887] app_queue.c:
-- Local/605@from-queue-8891;1 is
ringing
[2011-11-18 15:42:36] VERBOSE[13928] app_mixmonitor.c:
== Begin MixMonitor Recording
Local/605@from-queue-8891;2
-- SIP/605-00000094 is ringing
[2011-11-18 15:42:36] VERBOSE[13887] app_queue.c:
-- Local/605@from-queue-8891;1 is
ringing
-- SIP/605-00000094 is ringing
Fecha
Nivel Thread Mdulo

Detalle
4K Conference 2011

Revisando ltimas lneas de log
#>
tail -n 1000 /var/log/asterisk/full
Filtrando logs para depuracin

#>
grep 13928 /var/log/asterisk/full
[2011-11-18
[2011-11-18
[2011-11-18
[2011-11-18
15:42:36]
15:43:14]
15:43:14]
15:43:14]
VERBOSE[13928]
VERBOSE[13928]
VERBOSE[13928]
VERBOSE[13928]
app_mixmonitor.c:
app_mixmonitor.c:
app_mixmonitor.c:
app_mixmonitor.c:

==
==
==
==
Begin MixMonitor Recording ...

MixMonitor close filestream
Executing [/var/lib/asterisk/...
End MixMonitor Recording ...
4K Conference 2011

Comandos de consola
Recargar configuracin
#> asterisk -rx logger reload
Rotacin de logs
#> asterisk -rx logger rotate
Ajuste de nivel de verbosidad

#> asterisk -rx core set verbose 10
Ajuste de nivel de depuracin

#> asterisk -rx core set debug 3
4K Conference 2011
Call Detail Records - CDR

Registro histrico de llamados
Tarifacin / facturacin
Anlisis de volumen de llamados
Estadsticas de uso
Auditora

4K Conference 2011

Diferentes back-ends
csv
manager
radius
sqlite
odbc, etc
Back-end mysql disponible en addons
4K Conference 2011

/etc/asterisk/cdr.conf
[general]
unanswered=no
endbeforehexten=no
[csv]
usegmtime
loguniqueid
loguserfield
accountlogs
each account
= yes
= yes
= yes
= yes
code.
; log date/time in GMT

; log uniqueid.
; log user field.
; create separate log file for
Default is "yes"

4K Conference 2011

Campo de Usuario (userfield)
Set(CDR(userfield)=Value)
Puede usarse para guardar informacin extra en un
registro CDR como ser:
Tecla pulsada en IVR, nombre de grabacin
Cualquier variable de canal
/etc/asterisk/cdr_mysql.conf
[global]
userfield=1
4K Conference 2011

/var/log/asterisk/cdr-csv/Master.csv
"","19524742","609","from-did-direct","""19524742""
<19524742>","SIP/zapuser-00000179","Local/FMPR-609@frominternal-b2c7;1","Dial","Local/FMPR-609@from-internal&Local/
FMGL-606@from-internal,22,trM(auto-blkvm)","2011-11-24
09:18:10","2011-11-24 09:18:26","2011-11-24 09:18:44",
34,18,"ANSWERED","DOCUMENTATION","1322126290.637",""
"","19524742","605","from-internal-xfer","""19524742""
<19524742>","SIP/609-0000017a","SIP/605-0000017c","Dial","SIP/
605,25,trM(auto-blkvm)","2011-11-24 09:18:44",,"2011-11-24
09:18:59",15,0,"NO ANSWER","DOCUMENTATION","1322126301.642",""

4K Conference 2011

Informacin util pero a veces incompleta
Hay inconsistencias cuando se
transfieren llamadas
No es util para determinar el flujo de un
llamado
4K Conference 2011

Asternic CDR Reports

4K Conference 2011

Asternic CDR Reports
Mdulo de FreePBX - GPL

http://www.asternic.biz/downloads/asternic-cdr-reports
4K Conference 2011
Actividad de colas - queue_log

Registro detallado de actividad de colas
Estadsticas de call center
Eficiencia de agentes
Nivel de servicio
Auditora

4K Conference 2011

/var/log/asterisk/queue_log
1321903401|1321903368.260|101|NONE|ENTERQUEUE||asterisk|1
1321903417|1321903368.260|101|Soporte Paula|RINGNOANSWER|15000
1321903449|1321903368.260|101|Soporte Paula|CONNECT|48|1321903443.267|5
1321904957|1321903368.260|101|Soporte Paula|COMPLETEAGENT|48|1508|1
1321945326|NONE|NONE|NONE|CONFIGRELOAD|
1321964669|1321964645.270|100|NONE|ENTERQUEUE||44438722|1
1321964738|1321964645.270|100|Soporte Paula|CONNECT|69|1321964727.277|10
1321964795|1321964645.270|100|Soporte Paula|COMPLETECALLER|69|57|1
timestamp
cola
uniqueid
agente
info adicional
evento
4K Conference 2011

Asternic Call Center Stats Lite

4K Conference 2011

Asternic Call Center Stats Lite - GPL3
http://www.asternic.biz/downloads/lite
4K Conference 2011
Channel Event Logging - CEL

Registro detallado de
llamados
Hbrido entre queue_log
y CDR
CDR con esteroides

4K Conference 2011

/etc/asterisk/cel.conf
[general]
enable=yes
apps=all
events=ALL
dateformat=%F %T
Lo mnimo para empezar a usar CEL es

habilitarlo con enable=yes y enumerar
eventos con events=xxx.

4K Conference 2011

Eventos disponibles en CEL
CHAN_START , CHAN_END, ANSWER, HANGUP,
CONF_ENTER, CONF_EXIT, CONF_START, CONF_END,
APP_START, APP_END, PARK_START, PARK_END,
BRIDGE_START, BRIDGE_END, 3WAY_START ,
3WAY_END, BLINDTRANSFER, ATTENDEDTRANSFER,
TRANSFER, HOOKFLASH, USER_EVENT
UN MONTONAZO!
4K Conference 2011

/etc/asterisk/cel_custom.conf
[mappings]
Master.csv => ${CSV_QUOTE(${eventtype})},${CSV_QUOTE($
{eventtime})},${CSV_QUOTE(${CALLERID(name)})},${CSV_QUOTE
(${CALLERID(num)})},${CSV_QUOTE(${CALLERID(ANI)})},$
{CSV_QUOTE(${CALLERID(RDNIS)})},${CSV_QUOTE(${CALLERID
(DNID)})},${CSV_QUOTE(${CHANNEL(exten)})},${CSV_QUOTE($
{CHANNEL(context)})},${CSV_QUOTE(${CHANNEL(channame)})},$
{CSV_QUOTE(${CHANNEL(appname)})},${CSV_QUOTE(${CHANNEL
(appdata)})},${CSV_QUOTE(${CHANNEL(amaflags)})},$
{CSV_QUOTE(${CHANNEL(accountcode)})},${CSV_QUOTE(${CHANNEL
(uniqueid)})},${CSV_QUOTE(${CHANNEL(linkedid)})},$
{CSV_QUOTE(${CHANNEL(peer)})},${CSV_QUOTE(${CHANNEL
(userfield)})},${CSV_QUOTE(${eventextra})}

4K Conference 2011

/var/log/asterisk/cel_custom/Master.csv
"CHAN_START" "1322126290.417117" "" "from-trunk-sip-zapuser" ""
"ANSWER" "1322126290.433885" "49524742" "ivr-2" "Answer"
"APP_START" "1322126301.270181" "49524742" "macro-dial" "Dial"
"CHAN_START" "1322126301.270458" "" "from-internal" ""
"APP_START" "1322126301.286019" "49524742" "macro-dial-one" "Dial"
"APP_START" "1322126303.485284" "49524742" "macro-dial" "Dial"
"ANSWER" "1322126306.698194" "609" "from-internal" "AppDial"
"ANSWER" "1322126306.713192" "49524742" "macro-dial-one" "Dial"
"BRIDGE_START" "1322126306.713233" "49524742" "macro-dial-one" "Dial"
"ANSWER" "1322126306.713394" "" "from-internal" "AppDial"
"HANGUP" "1322126306.713480" "" "from-internal" "AppDial"
"CHAN_END" "1322126306.713512" "" "from-internal" "AppDial"
"HANGUP" "1322126306.714272" "606" "from-internal" "AppDial"
"CHAN_END" "1322126306.714476" "606" "from-internal" "AppDial"
"APP_END" "1322126306.714525" "49524742" "macro-dial" "Dial"
"HANGUP" "1322126306.715063" "49524742" "from-internal" ""
"CHAN_END" "1322126306.724464" "49524742" "from-internal" ""
"BRIDGE_START" "1322126306.730180" "49524742" "macro-dial" "Dial"
"BRIDGE_UPDATE" "1322126306.746361" "" "macro-dial" "AppDial"
"HANGUP" "1322126306.752231" "609" "macro-dial-one" "AppDial"

"CHAN_END" "1322126306.752260" "609" "macro-dial-one" "AppDial"
"APP_END" "1322126306.752321" "49524742" "macro-dial-one" "Dial"
"HANGUP" "1322126306.752498" "49524742" "from-internal" ""
"CHAN_END" "1322126306.752534" "49524742" "from-internal" ""
"BLINDTRANSFER" "1322126324.863833" "" "macro-dial" "AppDial"
"BRIDGE_END" "1322126324.934059" "49524742" "from-internal-xfer" "Dial"
"HANGUP" "1322126324.934099" "" "from-internal-xfer" "AppDial"
"CHAN_END" "1322126324.937976" "" "from-internal-xfer" "AppDial"
"APP_END" "1322126324.938097" "49524742" "from-internal-xfer" "Dial"
"APP_START" "1322126324.943018" "49524742" "macro-dial-one" "Dial"
"HANGUP" "1322126339.351786" "605" "from-internal" "AppDial"
"CHAN_END" "1322126339.352030" "605" "from-internal" "AppDial"
"APP_END" "1322126339.352151" "49524742" "macro-dial-one" "Dial"
"HANGUP" "1322126339.353329" "49524742" "from-internal-xfer" ""
"CHAN_END" "1322126339.354762" "49524742" "from-internal-xfer" ""
"LINKEDID_END" "1322126339.354858" "49524742" "from-internal-xfer" ""
events=all
UN SOLO LLAMADO!
4K Conference 2011

Y el screenshot de la
aplicacin ?!
Estoy trabajando
en eso. Por lo
pronto es una
idea.
4K Conference 2011
Asterisk Manager Interface - AMI

Interfaz de gestin por socket tcp/5038
Permite controlar asterisk desde una
aplicacin externa.
Recepcin de eventos
Envo de comandos
Orientado a desarrolladores y para ser
accedida por aplicaciones.
4K Conference 2011

Es un protocolo simple de texto plano
Desde Asterisk 1.6.2 soporta cifrado TLS
Este tipo de interfaz no es privativa de
Asterisk. Freeswitch dispone de una
interfaz similar llamada Event Socket.

4K Conference 2011

/etc/asterisk/manager.conf
[general]
enabled = yes
[admin]
secret = claveSuperSecreta
deny=0.0.0.0/0.0.0.0
permit=127.0.0.1/255.255.255.0
read = all
write = all
eventfilter=!Event: RTCPSent
eventfilter=!Event: RTCPReceived
4K Conference 2011

Eventos (recepcin)
Event: Hangup
Privilege: call,all
Channel: DAHDI/i2/555502341-2864
Uniqueid: 1313184096.179300
CallerIDNum: 555502341
CallerIDName: <unknown>
ConnectedLineNum: 555502341
ConnectedLineName: <unknown>
Cause: 16
Cause-txt: Normal Clearing

4K Conference 2011

Comandos (envo)
Action: MailboxStatus
Mailbox: 602@default
Action: DBGet
Family: CF
Key: 606
ActionID: getvar!custom!CF/606

4K Conference 2011

Que tipo de aplicacin podemos
desarrollar usando AMI?

4K Conference 2011
Asterisk Manager Interface - FOP2 - www.fop2.com

4K Conference 2011
Desafo: FOP2 + Voz

Adobe Flash soporta transmisin de datos
continua via xmlsockets
Adobe Flash soporta transporte de audio y
video en tiempo real usando RTMP (Real Time
Messaging Protocol)
FOP2 utiliza xmlsockets de Flash para
mostrar y controlar estado en tiempo real
Entonces, por qu no integrar audio en
FOP2 usando RTMP?
4K Conference 2011
Arquitectura FOP2 - RTMP
SIP
RTMP
UDP 5060
TCP 1935
Proxy RTMP
Cliente/Navegador
Softphone Web
Asterisk puro y duro
Mediador / Proxy
Softphone WEB
Dispositivos SIP
Libfreeswitch
Javascript
Sesion RTMP = Registro SIP
Adobe Flash
Servidor
Asterisk
Transcodificacin Speex
Wideband - Codec Asterisk.

4K Conference 2011
FOP2 - De consola a telfono

Reconversin de la interfaz de
usuario, hay que superar la
consola e incorporar la
funcionalidad de telfono.
Agregado de Dialpad y DTMF
Agregado de Acciones:
Answer, Hold, Reject
Reubicacin de botones de
control de llamados dentro del
llamado activo.
4K Conference 2011
FOP2: de consola a telfono
Dialpad / DTMF
Mdulo de softphone
Seleccin de entrada de audio

4K Conference 2011
FOP2: de consola a telfono
Reubicacin de
botones
de control

Preguntas ?
Nicols Gudio
asternic@gmail.com

4K Conference 2011

Tecnicasmonitoreoreportes 111206210521 Phpapp01

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Tcnicas para

Nicols Gudio - http://www.asternic.biz

Tcnicas para monitoreo y reportes con Asterisk

Nicols Gudio - http://www.asternic.biz

Tcnicas para monitoreo y reportes con Asterisk

Archivos de registro - Logs

Nicols Gudio - http://www.asternic.biz

Tcnicas para monitoreo y reportes con Asterisk

Archivos de registro - Logs

Nivel Thread Mdulo

Nicols Gudio - http://www.asternic.biz

Tcnicas para monitoreo y reportes con Asterisk

Archivos de registro - Logs

tail -n 1000 /var/log/asterisk/full

Filtrando logs para depuracin

grep 13928 /var/log/asterisk/full

Nicols Gudio - http://www.asternic.biz

Begin MixMonitor Recording ...

Tcnicas para monitoreo y reportes con Asterisk

Archivos de registro - Logs

Ajuste de nivel de verbosidad

Ajuste de nivel de depuracin

Tcnicas para monitoreo y reportes con Asterisk

Call Detail Records - CDR

Nicols Gudio - http://www.asternic.biz

Tcnicas para monitoreo y reportes con Asterisk

Call Detail Records - CDR

Tcnicas para monitoreo y reportes con Asterisk

Call Detail Records - CDR

; log date/time in GMT

Nicols Gudio - http://www.asternic.biz

Tcnicas para monitoreo y reportes con Asterisk

Call Detail Records - CDR

Tcnicas para monitoreo y reportes con Asterisk

Call Detail Records - CDR

Nicols Gudio - http://www.asternic.biz

Tcnicas para monitoreo y reportes con Asterisk

Call Detail Records - CDR

Tcnicas para monitoreo y reportes con Asterisk

Call Detail Records - CDR

Nicols Gudio - http://www.asternic.biz

Tcnicas para monitoreo y reportes con Asterisk

Call Detail Records - CDR

Mdulo de FreePBX - GPL

Tcnicas para monitoreo y reportes con Asterisk

Actividad de colas - queue_log

Nicols Gudio - http://www.asternic.biz

Tcnicas para monitoreo y reportes con Asterisk

Actividad de colas - queue_log

Tcnicas para monitoreo y reportes con Asterisk

Actividad de colas - queue_log

Nicols Gudio - http://www.asternic.biz

Tcnicas para monitoreo y reportes con Asterisk

Actividad de colas - queue_log

Tcnicas para monitoreo y reportes con Asterisk

Channel Event Logging - CEL

CDR con esteroides

Tcnicas para monitoreo y reportes con Asterisk

Channel Event Logging - CEL

Lo mnimo para empezar a usar CEL es

Nicols Gudio - http://www.asternic.biz

Tcnicas para monitoreo y reportes con Asterisk