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Knowledge Management (KM) in health care sector has become a big issue with
the entry of private players in Hospital & health care industry. Based on a Value
Creation Model for corporate Hospitals the paper emphasizes the role of KM to
combine fostering of innovations and improvement of services with revenue
enhancement, cost reduction and overall productivity management.
s
information-driven economy,
uncovering the most opportunities and ultimately derive the most value from intellectual rather than physical
assets is the king pin for success. The
capacity to manage human intellect,
and to transform the intellect into a
service or a group of services is fast
becoming the most important
phenomenon in the ever- changing
competitive environment. To get the
most value from a hospitals intellectual
assets, Knowledge Management plays
a significant role in sharing that,
knowledge must be shared and serves
as the foundation for collaboration.
Continuous upgradation of knowledge
and application of the new tools and
techniques, leaving no room for error
and looking for new ways to exceed
the customer expectations and
effective utilization of knowledge and
human skills through knowledge
management (KM) concept which help
the organizational objectives of
continuous improvement of quality and
Faculty Member, Apollo Institute of
Hospital Administration
Faculty Member, Apollo Institute of
Hospital Administration
Customer Relationship
Management Patient
Education Programs Customer
Relationship Management
Patient Education Programs
Patient Education Leafiets.
KM
Effective utilization
of Explicit and
Implicit Knowledge
through data,
creation, capture and
sharing
Culture, Communication
Values, Feed back Information
system Investment Decisions
para-medical,
non
medical,
management and customers and the
linkage among the partners for value
creation is shown in the following
diagram.
Value creation for Key partners:
Medical, Paramedical and Nonmedical:
The hospital is well equipped with
all leading journals and encyclopedia,
magazines and books available on
various health related subjects.
Professionals are encouraged to attend
CME programs like national and
international conferences, seminars,
symposiums, workshops, etc., to
capture and share valuable knowledge
consisting of their previous live
experiences, innovations and future
course of actions.
A unique thing of the coporate
hospital is that it has a web portal
where lot of information is available
with respect to the organization,