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OL 650 Meeting Minutes for Module _1_

Group Number: __8___


TYPE OF MEETING

BLACKBOARD DISCUSSION BOARD, CONFERENCE CALL, EMAILS

FACILITATOR

Annie Cashman, John Grasso

NOTE TAKER

Holly Watkins

DATE(S)/TIME

Various

ATTENDEES

Annie Cashman, Holly Watkins, Deborah Quinton, Dhwanit Shah, John Grasso, Wendy Weum

ABSENT
DURATION:

(2) 60-minute conference calls.

Agenda Topic (s)


TEAM
BUILDING

The team made self- introductions and each offered availability. We also discussed the facilitator
schedule and internal group deadlines.
Answer:

TRADER
JOES
QUESTION 1

Organizational design is a methodology which is used to identify dysfunctional aspects of business such as the
procedures, work flow, systems and structures and then realign them to fit the requirements of the current business
and then develop plans to implement the new proposed changes. When Joe Coulombes realized that his
supermarket chain was facing challenges from the growing 7-11 chain, he changed his approach towards the
organizational design. His approach included decentralizing authority and empowerment of salesperson. It even
influenced the way he controlled his sales person (Jones, 2010, p.26). He changed his strategy and started supplying
upscale specialty products in his store. These products included drinks, wine and gourmet foods for the customers.
He changed the name of his stores to Trader Joes and started providing every brand and variety of California wine
that was available at that time (Jones, 2010, p.26). In addition to this he also added products like bread, cheese,
fruits and vegetables in his organizational design to complement the wine sale. His approach started generating
good return on investment (Jones, 2010, p.26).
Answer:

TRADER
JOES
QUESTION 2

TRADER
JOES
QUESTION 3

In the very beginning, Coulombe knew that he had to create an atmosphere that promoted great customer service to
enhance the shoppers experience and help separate Trader Joes from its competitors. In order to encourage the sales
team to provide such a high standard of service the employees needed to have a positive morale. In order to create the
positive work environment Coulombe gave the employees autonomy to make their own decisions; they were paid
generous salaries and promotions were from within the company (Gareth, 2013 p.26). Their relaxed atmosphere
encouraged employees to interact with the customers creating a very unique shopping experience when compared to
other supermarkets. The strong employee relationship focus created an environment of happy employees who in turn
created happy customers. This customer friendly service is what helped make Trader Joes so successful.

Answer:

While Trader Joes motto of providing organic food at competitive prices still guides their
business, they are facing numerous questions about the sources and suppliers of their
organic food products. Consumers are unhappy with the quality of service, which has
deteriorated. Additionally, many consumers have criticized the company for using too much
packaging, which not only means that the product inside the package is less in quantity but
also that the company is not as eco-friendly as it claims to be. John Grasso also put

together a SWOT analysis that accurately depicts Trader Joes.


Strengths:
1. Credible brand: More than 50+ years old
2. Distribution network: Chain has more than 400 stores across the country
3. Supply Chain: Trader Joes obtain the right resources from suppliers and delivery the right product to
customers in a timely manner
4. Unique Products: Chain can charge higher prices for their products, because consumers cant get those
products elsewhere
5. Customer Loyalty: When given a choice, customers are loyal to Trader Joes. Instead of targeting all
customers, chain only needs to target new customers in order to grow their business
6. Strong Brand Name: This gives firm the ability to charge higher prices for their products because
consumers place additional value in the brand

Weaknesses:
1. Product recalls has affected the brand image a few times
2. Geographic limitation means low market share
3. Limited Selection: Although the brand carries high-quality items, the store is not considered a "One
Stop Shop"

Opportunities:
1. Expanding markets for private labels
2. Growing demand for organic foods
3. Online Market: The online market offers Trader Joes the ability to greatly expand their business
4. International Expansion: International markets offer Trader Joes new opportunities to expand the
business and increase sales

Threats:
1. Rising labor cost
2. Substitute product: The availability of substitute products hurts chains ability to raise prices
3. Intense Competition

Sources:
Gareth R. Jones. (2013). Organizational Theory, Design, and Change. 7th Edition. Pearson Education

Publisher: ISBN-10: 0-13-272994-6; ISBN-13: 978-0-13-272994-9.


Source: http://www.mbaskool.com/brandguide/lifestyle-and-retail/9643-trader-joes.html

Answer:

WESTLAND
HALLMARK
QUESTION 1

Overall the group agreed the main reason(s)for the atrocious behavior was (1) Greed and (2) the managers failed to
properly supervise and exercise ethical work practices in their decision making. Unfortunately this was nothing
new. According to Jones, Federal investigators turned up evidence that as early as 1996 the plant had been cited
for overuse of electric prods. (2013, p. 56) Employees commented that supervisors were pressuring them to
make sure they were slaughtering 500 cows daily to meet their quotas. (Jones, 2013 p.56) This behavior appears to
have come from the very top of the organization. As one member stated, Based on CEO, Steven Mendell's
behavior after his organization was caught, it is clear that this leader promoted completely unethical values, and
focused on profit above all other ethical considerations, and this attitude permeated the organization.
Answer:

WESTLAND
HALLMARK
QUESTION 2

The group discussed several solutions which included the need for a thorough training program, incentive programs
and the need for clear, written policies for the treatment of animals and the proper hygiene of the facility. These
policies should include procedures that are ethical, orally sound and comply with all appropriate regulations
governing the handling and processing of livestock. One member commented that a policy protecting whistle
blowers may have prevented the situation from escalating to such a tragic level. The group agreed, as Jones states,
"The creation of an ethical corporate culture requires commitment at all levels of an organization, from the top
down" (2013). . Overall, the entire management team should have had the best interests of all stakeholders in
mind, not just their own. As part of this, the quotas that are expected must be reasonable and obtainable. Asking
the managers to push through and hit quotas that are not reasonable is dangerous and promotes unethical behavior.
Answer:

IKEA
QUESTION 1

IKEA
QUESTION 2

IKEA has created an organizational culture that empowers their employees. Ikea has kept its environmental
complexity very low in many ways. Its products are simply designed, packaged in a way that greatly minimizes the
space needed to store inventory, and delivers basically the same products to all of its customers regardless of the
geographical market. ). Ikea has followed the same model, with the same culture for decades. It has a significant
market share and because of the investment in its employees has a workforce that is more stable than others in its
industry. . Ikea uses materials that are easy to acquire, which coupled with their size and ability to leverage
economy of scale, allows them access to their raw materials without significant competition. Other concepts
discussed by the group included:
Easy to understand rules and procedures
simplicity, attention to detail, cost consciousness and responsiveness in every aspect of its operation and
behavior (Jones, 2013 p. 88)
They send their best and brightest managers to open up new stores.
every new employee, should start the global approach at the time he/she starts his job by performing it at the
bottom of the ladder and getting trained to perform all various jobs involved in store operations
Answer:

Based on the Resource Dependency Theory, Ikea's ability to "minimize it dependence on other organizations for

supply of scarce resources" (Jones pg. 69) has been the lynchpin for its success. IKEA has identified how to be
successful in their organizational domain and they've carried that through to every new location they've opened
across the globe. They've kept the focus on the employees and as long as they do that, the environment itself won't
have as much of an effect. The overwhelming theme is that good leaders lead by example. The owner Ingvar
Kamprad implemented his values of hard work, teamwork and responsibility towards the IKEA business. He
believed that his customers and employees should be treated equally and fairly. One of the most important reasons
IKEA has been so successful is that IKEAs managers start in the warehouse floor. Most of the IKEA managers
started from the lowest position of the store and moves their way up the position ranks. This process allows the
potential manager to build IKEAs global values and norms. Therefore, when they expand globally, IKEAs values
and norms would be the same in every store.
Gareth R. Jones. (2013). Organizational Theory, Design, and Change. 7th Edition. Pearson Education
Publisher: ISBN-10: 0-13-272994-6; ISBN-13: 978-0-13-272994-9.

Project or Other (As Needed)


OTHER:

Individuals discussed their CMI topic choices and solicited feedback from the group via Blackboard

Final Change Management Project Topic:


Please include a table of CMI project topic of each team member in MM1:

Student Name
Annie Cashman

Organization Name/
Department/Industry
Nordson Medical

John Grasso

Hamden Fire Dept.

Wendy Weum

DaVita/Administrative
Team/ Healthcare
Management

Holly Watkins

Deborah Quinton
Dhwanit Shah

STG International, Inc.

Virtua Health
eProcurement Project

Brief Description of CMI Topic


Moving operations to Mexico
Transition to electronic patient care
reporting system
Creative Succession Management Plan
for our future leaders

Implementing a rotational training program


for the operations staff to provide better
succession planning and a promotional track
for participating employees.
IT Self Service
Standardize procurement process
across the company

Discuss how the team will review each others CMI project.
meetings?
Team Review Process List:

One on one review or as a group during team

ACTION ITEMS

Initial answers to case questions posted to


Blackboard
3 Quality Feedback Posts to classmates
Submit Module 1 deliverables
Post CMI topic to Blackboard

PERSON
RESPONSIBLE

DEADLINE

All

3/30/16

All

4/1/16

John

4/3/16

All

4/3/16

This form is adapted from Dr. Lisa Chandlers WMM template.

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