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QUANTUM LEAP
Having sharpened its tools in qualitative market research for 20 years, Quantum Consumer Solutions
has extended its products into larger divisions to provide a holistic view of todays consumer
By Dipali Banka
Twenty years
ago, very few
multinational clients
knew how to handle
market research
them are buying out smaller boutique
agencies. They are constantly looking
for smaller companies in the emerging
markets to add to their basket. The
biggest challenge in India is the price
undercutting. With a lot of small
agencies over and above the qualitative
research, there are a lot of price wars.
The second massive challenge globally
and in India is people - finding the right
talent and being able to train them. We
need the right kind of people interested
in consumers and brands.
Q] With social media playing a big
role in consumer feedback, will the
importance of surveys decline?
I dont think the importance of
reaching out to a large number of people
and understanding the mathematics is
going to change. But the whole concept
of social media and networking is going
to change the way we distribute, market
and get feedback on brands. Surveys
will not become irrelevant, but modify
the way they collect and analyse data.
FEEDBACK
dipali@exchange4media.com