Scope of Entrepreneurship development in India

INTRODUCTION
India is a very young nation just over 61 years since independence setting out
on a path of sustained economic growth, for decades to come.
We already have over a billion fellow Indians. Within the next 20 years, we will
have 400 million people below the age of 35 years more than the entire
population of the United States! Each person, in this bold new generation, will be
in the prime of his or her life, striving for a better tomorrow creating, in the
process, new growth opportunities, for budding entrepreneurs!
On the most conservative basis, our domestic consumption, in virtually any sector,
has the potential to at least double, or treble, from current levels perhaps, just to
catch up with a country like China.
Then, there is the entire global opportunity, across diverse sectors internationally,
the "Made in India" tag is now an increasingly respected brand, valued for quality,
reliability, and competitiveness.
Truly, with economic reforms in the country, and with the virtual removal of all
trade barriers, the world is now our market and our opportunity.
The pursuit of these opportunities requires an indomitable spirit of
entrepreneurship.
Entrepreneurship is often a difficult undertaking, as a vast majority of new
businesses fail. Entrepreneurial activities are substantially different depending on
the type of organization that is being started. Entrepreneurship ranges in scale from
solo projects (even involving the entrepreneur only part-time) to major
undertakings creating many job opportunities. Many "high-profile" entrepreneurial

ventures seek venture capital or angel funding in order to raise capital to build the
business. Angel investors generally seek returns of 20-30% and more extensive
involvement in the business

ENTREPRENEURSHIP
Definition
Entrepreneurship is niegther science nor an art . It is the practice. It has a
knowledge base .
-- Peter Drucker
Entrepreneurship is the practice of starting new organizations or revitalizing
mature organizations, particularly new businesses generally in response to
identified opportunities.
Entrepreneurship is a creative human act involving the mobilization of resources
from one level of productive use to a higher level of use. "It is the process by
which the individual pursue opportunities without regard to resources currently
controlled."
Entrepreneurship involves a willingness to take responsibility and ability to put
mind to a task and see it through from inception to completion. Another ingredient
of entrepreneurship is sensing opportunities, while others see chaos, contradiction,
and confusion. Essence of Entrepreneurship is going against time with maturity and
serving as a change agent.

SCOPE OF ENTREPRENEURSHIP
DEVELOPMENT IN INDIA
In India there is a dearth of quality people in industry, which demands high level of
entrepreneurship development programme through out the country for the growth
of Indian economy.
The scope of entrepreneurship development in country like India is tremendous.
Especially since there is widespread concern that the acceleration in GDP growth
in the post reforms period has not been accompanied by a commensurate expansion
in employment. Results of the 57th round of the National Sample Survey
Organization (NSSO) show that unemployment figures in 2003-04 were as high as
8.9 million. Incidentally, one million more Indian joined the rank of the
unemployed between 2005-06 & 2007-08. The rising unemployment rate (9.2%
2008 est.) in India has resulted in growing frustration among the youth. In addition
there is always problem of underemployment. As a result, increasing the
entrepreneurial activities in the country is the only solace. Incidentally, both the
reports prepared by Planning Commission to generate employment opportunities

for 10 crore people over the next ten years have strongly recommended selfemployment as a way-out for teaming unemployed youth.
We have all the requisite technical and knowledge base to take up the
entrepreneurial challenge. The success of Indian entrepreneurs in Silicon Valley is
evident as proof. The only thing that is lacking is confidence and mental
preparation. We are more of a reactive kind of a people. We need to get out of this
and become more proactive. What is more important than the skill and knowledge
base is the courage to take the plunge. Our problem is we do not stretch ourselves.
However, it is appreciative that the current generations of youth do not have hangups about the previous legacy and are willing to experiment. Theses are the people
who will bring about entrepreneurship in India.
At present, there are various organizations at the country level & state level
offering support to entrepreneurs in various ways. The Govt. of India & various
State Govts. have been implementing various schemes & programmes aimed at
nurturing entrepreneurship over last four decades. For example, MCED in
Maharashtra provides systematic training, dissemination of the information & data
regarding all aspects of entrepreneurship & conducting research in
entrepreneurship. Then there are various Govt. sponsored scheme for the budding
entrepreneurs.
Recognizing the importance of the entrepreneur development in economic growth
& employment generation, Maharashtra Economic Development Council (MEDC)
has identified entrepreneurial development as the one of the focus area for Council
activities two years ago.
Various Chambers of Commerce & apex institutions have started organizing
seminars & workshops to promote entrepreneurship. Incidentally, various
management colleges have incorporated entrepreneurship as part of their
curriculum. This is indeed a good development. This shows the commitment of the
Govt. & the various organizations towards developing entrepreneurial qualities in
the individuals.

CHARACTERISTICS OF AN ENTREPRENEURSHIP
Future Perspective
Entrepreneurship as in the past will determine technical innovations, status of
social institutions and political management systems. On the basis of these factors,
we can expect the future to be a place where basic needs will remain and only the
wants will change. India will overcome the barriers of infrastructure; we will also
visualize a strong manufacturing and agricultural sector.
Entrepreneurs and not managers will be in demand, as only they will be equipped

to find order in chaos. The focus of entrepreneurial energy will shift from
achieving volume sales to fulfill a specific requirement. Governance will become
more transparent and will be willing to accept changes necessary for growth and
development. More autonomy will become the basis of all issues.
The future will see Entrepreneurship as the key driver of economic development
Technological obsolescence will become order of the day and there will be more
space for leisure. New businesses will be credited with providing variety of new
jobs in the economy. New and small business will also develop more than their
share of product and service innovation. At one end we will see the technological
upheavals in quick succession and on the other end there will be social value
systems and cultural issues undergoing slow but dynamic transformations.

TOP COMPANIES IN INDIA

Reliance Industries Limited

This is the largest private sector conglomerate in India founded by Dhirubhai
Amabani with an annual turnover of about US$ 35.9.This Fortune Global 500
company have its businesses in materials and energy value chain. It enjoys the
position of the global leadership and is also the largest producer of yarn and fibre
in the world. It ranks among the top ten producers across the globe in major
petrochemical products. The primary subsidiaries of the company are Reliance
Retail Limited and Reliance Petroleum Limited along with Reliance Industrial
Infrastructure Limited.

Dhirubhai Ambani
A proud son of this glorious state of Gujarat, and a man with long ties with this

wonderful city of Ahmedabad, was the greatest example of this spirit of

entrepreneurship!
In a short span of less than 25 years, and without even the benefit of a formal
education, Dhirubhai Ambani built Reliance, a first generation enterprise, into one
of the worlds 200 most profitable companies!
He started out in life, working as a mere petrol pump attendant in Aden, Yemen. He
had no technical knowledge, of any of the businesses he wished to create in India.
Products & Brands
The Company expanded into textiles in 1975. Since its initial public offering in
1977, the Company has expanded rapidly and integrated backwards into other
industry sectors, most notably the production of petrochemicals and the refining of
crude oil.
The Company now has operations that span from the exploration and production
of oil and gas to the manufacture of petroleum products, polyester products,
polyester intermediates, plastics, polymer intermediates, chemicals and synthetic
textiles and fabrics.
The Company from time to time seeks to further diversify into other industries. In
January 2006, the Company approved a plan to establish a retail business through a
subsidiary Reliance Retail Limited that will operate, among other things,
supermarkets, convenience stores and specialty stores across India. The Company
approved initial expenditure of US$ 750 million to fund the initial stages of this
plan.
The Company's subsidiary Reliance Jamnagar Infrastructure Limited is currently
establishing infrastructure facilities such as roads and buildings for the proposed
Special Economic Zone (SEZ) at Jamnagar, Gujarat.
The Company's major products and brands, from oil and gas to textiles are tightly
integrated and benefit from synergies across the Company. Central to the
Company's operations is its vertical backward integration strategy; raw materials
such as PTA, MEG, ethylene, propylene and normal paraffin that were previously
imported at a higher cost and subject to import duties are now sourced from within
the Company. This has had a positive effect on the Company's operating margins
and interest costs and decreased the Company's exposure to the cyclicality of
markets and raw material prices. The Company believes that this strategy is also
important in maintaining a domestic market leadership position in its major product
lines and in providing a competitive advantage.
The Company's operations can be classified into four segments namely:

Petroleum Refining and Marketing business

Petrochemicals business

Oil and Gas Exploration & Production business

Others

The Company's refinery at Jamnagar is the third largest refinery at a single

location in the world.
The Company is:
The world's largest producer of Polyester Fibre and Yarn

4th largest producer of Paraxylene (PX) and Purified Terepthalic

Acid (PTA)

6th largest producer of Mono Ethylene Glycol (MEG)

7th largest producer of Polypropylene (PP)

Milestones

Starting as a small textile company, Reliance has in its journney crossed

several milestones to become a Fortune 500 company in less than 3
decades.

Reliance continues to cross newer & bigger

milestones in its quest for what is known as
"Growth is Life".

Growth through Recognition

Reliance has merited a series of awards and
recognitions for excellence for businesses and operations.

2007-2008

Shri Mukesh Ambani was awarded the Defence India Excellence Award
2007. The Award is a salute to those who have made the country proud.

Shri Mukesh Ambani was conferred the Indian of the Year Award by
NDTV. This is Indias most prestigious award for outstanding
contribution towards the betterment of the nation. Shri Mukesh Ambani
received the coveted award in the Business Category.

Shri Mukesh Ambani was conferred the Outstanding Business Leader of

the Year Award by CNBC TV18.

Shri Mukesh Ambani was awarded the Business Leadership Award 2007
by NDTV Profit.

Shri Mukesh Ambani was conferred the Leadership Award for Global
Vision by the United States India Business Council.

Shri Mukesh Ambani was elected to be a member of the Honorary

Fellows of The Institution of Chemical Engineers, UK.

On invitation to Shri Mukesh Ambani, Reliance Industries Limited

became a Council Member of World Business Council for Sustainable
Development (WBCSD) in July 2007. Presently, Shri Mukesh Ambani
is the only Indian CEO who is Council Member of WBCSD.

Corporate Ranking and Ratings:

Reliance featured in the Fortune Global 500 list of Worlds Largest
Corporations for the fourth consecutive year.

Ranked 269th in 2007 having moved up 73 places from the previous

year.

Featured as one of the worlds Top 200 companies in terms of Profits.

Among the top 25 climbers for two years in a row.

Featured among top 50 companies with the biggest increase in Revenues.
Ranked 26th within the refining industry.
Reliance is ranked 182nd in the FT Global 500 (up from previous years 284th
rank).
Petroleum Federation of India conferred the Refinery of the Year Award - 2007
to Jamnagar Manufacturing Division
Exports
The Plastics Export Promotion Council - PLEXCOUNCIL Export Award in the
category of Plastic Polymers for the year 2006-2007 was awarded to Reliance
being the largest exporter in this category.
Health, Safety and Environment
Jamnagar Manufacturing Division was conferred the Golden Peacock Award for
Occupational Health & Safety - 2007 by Institute of Directors.
Jamnagar Manufacturing Division was conferred the ICC Award for Water
Resource Management in Chemical Industry.
Hoshiarpur Manufacturing Division bagged the First Prize in Safety in Punjab,
organized by Punjab Safety Council.

Nagothane Manufacturing Division received the Shrishti G-Cube Award for Good
Green Governance from Minister for Commerce and Industry, on World Earth

Day.
Training and Development
Jamnagar Refinery was adjudged the winner of the Golden Peacock National
Training Award -2007.
Patalganga Manufacturing Division won the ASTD (American Society for
Training & Development) Excellence in Practice Award for innovative practice
titled Learning Functions role as Business partner: Empowering people with
Knowledge to achieve Business Goals.
Reliance won the CNBC TV-18 instituted Jobstreet.com Jobseekers Employer of
Choice Award.
Energy Excellence
Exploration & Production (E&P) Division won The Infraline Energy Excellence
Awards 2007: Hydrocarbon Columbus Award for Excellence in Petroleum
Exploration.
Patalganga Manufacturing Division won the First Prize in Energy Conservation in
State of Maharashtra organized by Maharashtra Energy Development Agency
(MEDA).
Jamnagar Manufacturing Division won the Oil & Gas Conservation Award
-2007 from the Centre for High Technology, Ministry of Power & Natural Gas for
the excellent performance in reduction/elimination of steam leaks in the plant.
Jamnagar Manufacturing Division was the recipient of the Infraline Energy
Award-2007 by Ministry of Power.
Hazira Manufacturing Division won the Government of India Energy
Conservation Award (2007) conferred by the Bureau of energy efficiency and
Ministry of Power.
Hazira Manufacturing Division was adjudged Excellent Energy Efficient Unit at
Energy Summit - 2007 by CII.
Vadodara Manufacturing Division received the CII award for Excellence in
Energy Management - 2007 as energy efficient unit. This division also received
the 2nd prize in National Energy Conservation Award - 2007 from Bureau of
Energy efficiency, Ministry of Power, Government of India.
The Companys manufacturing divisions at Vadodara and Hazira were honoured
with CII-National award for excellence in water management - 2007 as water
efficient unit in Within the fence category. Additionally, Hazira Manufacturing
Division was honoured as water efficient unit Beyond the Fence category.
Quality

For the first time ever, globally, a petrochemical company bagged the Deming
Prize for Management Quality. The Quality Control Award for Operations
Business Unit 2007 was awarded to the Hazira Manufacturing Division for
Outstanding Performance by Practicing Total Quality Management.
QUALTECH PRIZE 2007, which recognizes extraordinary results in
improvement and innovation, was won by Hazira Manufacturing Division for its
Small Group Activity Project.
Vadodara Manufacturing Divisions Polypropylene-IV (PP-IV) plant was
conferred the Spheripol Process Operability Award-2006 for the highest
operability rate with an on stream factor 98.97% by M/s. BASELL, Italy.
Allahabad Manufacturing Division won the Excellent Category Award at
National Convention of Quality Circle (NCQC) - 07.
Six-Sigma
Lean Six sigma project on Reducing retention time of caustic soda lye tankers at
Jamnagar won the 1st prize in the national level competition held by Indian
Statistical Institute (ISI).
Patalganga Manufacturing Divisions Six Sigma Project on Improve Transfer
Efficiency for Automatic winders in PFY won the 2nd Prize for Best design for
Six Sigma Project in International Six Sigma Competition organized by IQPC
(International Quality and Productivity center).
Barabanki Manufacturing Division won the 3rd prize in All India Six Sigma case
study contest 2008 for the Case study on Reduction of waste of Plant 2 from
16% to 8%.
Hoshiarpur Manufacturing Division won the 2nd prize in Six Sigma competition
at National Level organized by ISI and Quality Council of India (in
manufacturing category), while Dhenkanal and Barabanki Manufacturing
Divisions won the 3rd prize.
Vadodara Manufacturing Divisions Six Sigma project won the 1st prize as the
Best Six Sigma project at National level by CII.
Technology, R&D and Innovation
Vadodra Manufacturing Divisions R&D bagged an award from Indian Institute of
Chemical Engineers for Excellence in Process / Product Development for the work
on Eco friendly Process for Acetonitrile Recovery.
DSIR National Award for R&D Efforts in Industry (2007) was conferred on
Hazira Manufacturing Division for the Cyclehexane Recovery Project.

Patalganga Manufacturing Divisions Project titled Augmentation of ETP and use

of biogas in Fired heaters won the Best Innovative Project from CII.
Reliance bagged the Innovation Award at Tech Converge 2007 for innovative
developments in short-cut fibres.
Hazira Manufacturing Division won the Golden Peacock Innovation Award 2007 for its Cyclohexane Recovery Process.
Information Technology
CIO of the Year Award for the best IT-enabled organization in India for the Year
2007.
Ones to Watch - CIO - USA Award, for figuring among the top 20 organizations
fostering excellence in IT team.
The Skoch Challenger Award conferred for the best IT Head (managing the most
IT enabled organization) of the Year 2007.
Best IT Implementation Award, by PC Quest for Knowledge Management
Systems portal (KMS).
CIO Excellence Award for Chemical Industry Information Technology Forum for
exemplary Information

Social Initiatives
Hazira Manufacturing Division won the Golden Peacock Global Award for
Corporate Social Responsibility - 2008.

OIL & NATURAL GAS CORPORATION

Oil and Natural Gas Corporation Limited (ONGC) (incorporated on June 23,
1993) is an Indian public sector petroleum company. It is a Fortune Global 500
company ranked 335th, and contributes 77% of India's crude oil production and
81% of India's natural gas production. It is the highest profit making corporation in
India. It was set up as a commission on August 14, 1956. Indian government holds
74.14% equity stake in this company.
ONGC is one of Asia's largest and most active companies involved in exploration
and production of oil. It is involved in exploring for and exploiting hydrocarbons in
26 sedimentary basins of India. It produces about 30% of India's crude oil
requirement. It owns and operates more than 11,000 kilometers of pipelines in
India. Until recently (March 2007) it was the largest company in terms of market
cap in India.

This company is awarded as the Best Oil and Gas company in Asia. It is the lone
contributor of about 84% India's oil and gas. This company is not only among the
leading Indian companies but also a leading company of oil and gas. The highest
profit making corporate of India is ONGC. It has 77% share in the crude oil
production of India. The company's main activity is to explore,refine, produce,
market and transport crude oil, natural gas etc.
FOUNDATION
In August 1956, the Oil and Natural Gas Commission was formed. Raised
from mere Directorate status to Commission, it had enhanced powers. In 1959,
these powers were further enhanced by converting the commission into a statutory
body by an act of Indian Parliament.

MILE STONE

Columbia University-ISB joint survey finds ONGC top Indian multinational

by foreign assets
April 20, 2009
ONGC advances to 152nd in Forbes Global 2000 metrics
April 19, 2009
ONGC receives Leading Oil & Gas Corporate of the Year Award
April 16, 2009
ONGC receives Dalal Street Investment Journal Award for Highest Profit among
PSUs
March 25, 2009

INTERNATIONAL RANKINGS
ONGC has been ranked at 198 by the Forbes Magazine in their Forbes Global 2000
list for the year 2007 .
ONGC has featured in the 2008 list of Fortune Global 500 companies at position
335, a climb of 34 positions from rank of 369 in 2007.
ONGC is ranked as Asias best Oil & Gas company, as per a recent survey
conducted by US-based magazine Global Finance
2nd biggest E&P company (and 1st in terms of profits), as per the Platts Energy
Business Technology (EBT) Survey 2004
Ranks 24th among Global Energy Companies by Market Capitalization in PFC
Energy 50 (December 2004).
Economic Times 500, Business Today 500, Business Baron 500 and Business
Week recognizes ONGC as most valuable Indian corporate, by Market
Capitalization, Net Worth and Net ProfitS.

Global Ranking
ONGC ranks as the Numero Uno Oil & Gas Exploration
& Production (E&P) Company in Asia, as per Platts 250
Global Energy Companies List for the year 2007 based on
assets, revenues, profits and return on invested capital
(ROIC) (September 2007).
ONGC ranks 20th among the Global publicly-listed
Energy companies as per PFC Energy 50 (Jan 2008)
ONGC is the only Company from India in the Fortune Magazines list of the
Worlds Most Admired Companies 2007.

ONGC ranked 335th position as per Fortune Global 500 2008 list; up from 369th
rank last year, based on revenues, profits, assets and shareholders equity. ONGC
maintains top rank in terms of profits among seven companies from India in the
list.

STRATEGIC VISION: 2001-2020

To focus on core business of E&P, ONGC has set strategic
objectives of:
Doubling reserves (i.e. accreting 6 billion tonnes of
O+OEG).
Improving average recovery from 28 per cent to 40 per cent.
Tie-up 20 MMTPA of equity Hydrocarbon from abroad.
The focus of management will be to monetise the assets as well as to assetise the
money.

Represents Indias Energy Security

ONGC has single-handedly scripted Indias hydrocarbon saga by:
Establishing 6.61 billion tonnes of In-place hydrocarbon reserves
with more
than 300 discoveries of oil and gas; in fact, 6 out of the 7 producing basins have
been discovered by ONGC: out of these In-place hydrocarbons in domestic
acreages, Ultimate Reserves are 2.36 Billion Metric tonnes (BMT) of Oil Plus Oil
Equivalent Gas (O+OEG).
Cumulatively producing 788.273 Million Metric Tonnes (MMT) of crude and
Billion Cubic Meters (BCM) of Natural Gas, from 111 fields.

463

Type
Founded

Public (BSE, NSE:SBI) & (LSE: SBID)

Calcutta, 1806 (as Bank of Calcutta)

Corporate Centre,
Headquarters Madam Cama Road,
Mumbai 400 021 India
Key people

Om Prakash Bhatt, Chairman

Industry

Banking
Insurance
Capital Markets and allied industries

Products

Loans, Credit Cards, Savings, Investment vehicles,

SBI Life (Insurance) etc.

Revenue

US$ 11.95 billion (2008)

Net income

US$ 503 million (2008)[1]

Total assets

US$ 127 billion

It is the largest Indian bank and one of the leading companies in India.It
offers banking services through its wide network in India and overseas.
With more than 16,000 branches it accounts for the largest bank branch
network in India. It offers services like the Mobile Banking, Internet
Banking, Demat Services,ATM Services, Corporate Banking,Merchant
Banking, Agricultural Banking, online services like online educational
loan, online SME loan and many others.
The bank has 52 branches, agencies or offices in 32 countries. It has
branches of the parent in Colombo, Dhaka, Frankfurt, Hong Kong,
Johannesburg, London and environs, Los Angeles, Male in the Maldives,
Muscat, New York, Osaka, Sydney, and Tokyo. It has offshore banking
units in the Bahamas, Bahrain, and Singapore, and representative offices
in Bhutan and Cape Town.
SBI operates several foreign subsidiaries or affiliates. In 1990 it
established an offshore bank, State Bank of India (Mauritius). It has two
subsidiaries in North America, State Bank of India (California), and
State Bank of India (Canada). In 1982, the bank established its
California subsidiary, which now has seven branches. The Canadian
subsidiary was also established in 1982 and also has seven branches,
four in the greater Toronto area, and three in British Columbia. In
Nigeria, it operates as INMB Bank . This bank was established in 1981
as the Indo-Nigerian Merchant Bank and received permission in 2002 to
commence retail banking. It now has five branches in Nigeria. In Nepal
SBI owns 50% of Nepal SBI Bank, which has branches throughout the

country. In Moscow SBI owns 60% of Commercial Bank of India, with

Canara Bank owning the rest. In Indonesia it owns 76% of PT Bank Indo
Monex.
State Bank of India already has a branch in Shanghai and plans to open
one up in Tianjin
History
The roots of the State Bank of India rest in the first decade of 19th
century, when the Bank of Calcutta, later renamed the Bank of Bengal,
was established on 2 June 1806. The Bank of Bengal and two other
Presidency banks, namely, the Bank of Bombay (incorporated on 15
April 1840) and the Bank of Madras (incorporated on 1 July 1843). All
three Presidency banks were incorporated as joint stock companies, and
were the result of the royal charters. These three banks received the
exclusive right to issue paper currency in 1861 with the Paper Currency
Act, a right they retained until the formation of the Reserve Bank of
India. The Presidency banks amalgamated on 27 January 1921, and the
reorganized banking entity took as its name Imperial Bank of India. The
Imperial Bank of India continued to remain a joint stock company.
Pursuant to the provisions of the State Bank of India Act (1955), the
Reserve Bank of India, which is India's central bank, acquired a
controlling interest in the Imperial Bank of India. On 30 April 1955 the
Imperial Bank of India became the State Bank of India.

Offices of the Bank of Bengal

In 1959 the Government passed the State Bank of India (Subsidiary
Banks) Act, enabling the State Bank of India to take over eight former
State-associated banks as its subsidiaries. On Sept 13, 2008, State Bank
of Saurashtra, one of its Associate Banks, merged with State Bank of
India.
ASSOCIATE BANKS

State Bank of Indore, State Bank of Bikaner & Jaipur, State Bank of
Hyderabad
State Bank of Mysore, State Bank of Patiala, State Bank of Travancore
Group companies
SBI Capital Markets Ltd
SBI Mutual Fund (A Trust)
SBI Factors and Commercial Services Ltd
SBI DFHI Ltd
SBI Cards and Payment Services Pvt Ltd
SBI Life Insurance Co. Ltd - Bancassurance (Life Insurance)
SBI Funds Management Pvt Ltd
SBI Canada

INDIAN OIL CORPORATION

Mr. Sarthak Behuria chairman

Type

PSU (Trading on BSE & NSE)

Founded

1964

Headquarters New Delhi, India

Key people

Sarthak Behuria, Chairman

Industry
Petroleum products = Petrol, Diesel, Kerosene, LPG,
Petrochemicals
Revenue

. 2474.79 billion or $61.7 Billion [1] (2007-2008)

Net income

US$ 1.96 billion (2007) 12.9% from 2006

Total assets

US$ 26.2 billion (2007)

Total equity US$ 10.87 billion (2007)

Employees

~36,217 (2006)

It is a public sector Indian Petroleum company and also the largest

commercial enterprise in India. This company ranks 116 on the list of
the Fortune Global 500 list in the year 2008.It operates the widest and
the largest network of fuel stations in India which is about 17,606.Auto
LPG Dispensing Stations are started by the company and it helps reach
Indane Cooking Gas to 47.5 million households. The company's
products are diesel, petrol , Servo Lubricants etc.
It began operation in 1959 as Indian Oil Company Ltd. The Indian Oil
Corporation was formed in 1964, with the merger of Indian Refineries
Ltd. Indian Oil and its subsidiaries account for a 47% share in the
petroleum products market, 40% share in refining capacity and 67%
downstream sector pipelines capacity in India. The Indian Oil Group of
Companies owns and operates 10 of India's 19 refineries with a
combined refining capacity of 60.2 million metric tons per year.
Products
Indian Oil's product range covers petrol, diesel, LPG, auto
LPG, aviation turbine fuel, lubricants, naphtha, bitumen,
paraffin, kerosene etc. Xtra Premium branded petrol, Xtra
Mile high speed diesel, Servo lubricants, Indane LPG,
Autogas LPG, Indian Oil Aviation are some of its prominent
brands.
Recently Indian Oil has also introduced a new business
line of supplying LNG(Liquefied natural gas) by the
cryogenic transportation. The branding called "LNG at
Doorstep". Lng headquarters are located in scope
complex, Lodhi Road Delhi

REFINERIES

Digboi Refinery, in Upper Assam, is India's oldest refinery and was

commissioned in 1901. Originally a part of Assam Oil Company, it became
part of IndianOil in 1981. Its original refining capacity had been 0.5
MMTPA since 1901. Modernisation project of this refinery has been
completed and the refinery now has an increased capacity of 0.65 MMTPA.

Guwahati Refinery, the first public sector refinery of the country, was

built with Romanian collaboration and was inaugurated by Late Pt.

Jawaharlal Nehru, the first Prime Minister of India, on 1 January

1962.

Barauni Refinery, in Bihar, was built in collaboration with Russia

and Romania. It was commissioned in 1964 with a capacity of 1 MMTPA. Its
capacity today is 6 MMTPA.

Gujarat Refinery, at Koyali in Gujarat in Western India, is IndianOils

largest refinery. The refinery was commissioned in 1965. It also houses the
first hydrocracking unit of the country. Its present capacity is 13.70 MMTPA.

Haldia Refinery is the only coastal refinery of the Corporation, situated

136 km downstream of Kolkata in the Purba Medinipur (East Midnapore)
district. It was commissioned in 1975 with a capacity of 2.5 MMTPA, which
has since been increased to 5.8 MMTPA

Mathura Refinery was commissioned in 1982 as the sixth refinery in the

fold of IndianOil and with an original capacity of 6.0 MMTPA. Located
strategically between the historic cities of Delhi and Agra, the capacity of
Mathura refinery was increased to 7.5 MMTPA.

Panipat Refinery is the seventh refinery of IndianOil. The original

refinery with 6 MMTPA capacity was built and commissioned in 1998.
Panipat Refinery has doubled its refining capacity from 6 MMT/yr to 12
MMTPA with the commissioning of its Expansion Project
.

GROUP COMPANIES AND JOINT VENTURES

IndianOil (Mauritius) Ltd.

Lanka IOC PLC - Group company for Sri Lanka retail and storage
operations which is listed on Colombo's stock exchange. It was locked into a
bitter subsidy payment dispute with Sri Lanka's Government which has since
been resolved.

IOC Middle East FZE

Chennai Petroleum Corporation Ltd.

Bongaigoan Refinery and Petrochemicals Ltd.

Green Gas Ltd. - joint venture with Gas Authority of India for city-wide gas
distribution networks.

Indo Cat Pvt. Ltd., with Intercat, USA, for manufacturing 15,000 tonnes per
annum of FCC (fluidised catalytic cracking) catalysts & additives in India,
for catering to rising global demand.

Numerous exploration and production ventures with Oil India Ltd., Oil and
Natural Gas Corporation

INTERNATIONAL RANKINGS
Indian Oil is the highest ranked Indian company in the prestigious Fortune
Global 500 listing, the 116th position(in 2008) based on fiscal 2007 performance. It
is also the 18th largest petroleum company in the world and the number one
petroleum trading company among the National Oil Companies in the Asia-Pacific
region. IOCL was featured on the 2008 Forbes Global 2000 at position 303.

AWARDS & ACCREDITATIONS

LOYALTY PROGRAMS
XTRAPOWER Fleet Card Program is aimed at Large Fleet Operators.
Currently it has 1 million customer base. XTRAREWARDS is a recently launched
loyalty program for retail customers where customers can earn reward points on
their purchases.

COMPETITORS
Indian Oil Corporation has two major domestic competitors, Bharat Petroleum
and Hindustan Petroleum. Both are state-controlled, like Indian Oil Corporation.
There are two private competitors, Reliance Petroleum and Essar Oil

Type

Private
BSE & NSE:ICICI, NYSE: IBN

Founded

1955 (as Industrial Credit and Investment Corporation of

India)

Headquarte
rs

ICICI Bank Ltd.,

ICICI Bank Towers,
Bandra Kurla,
Mumbai, India

Key people

N Vaghul, K.V. Kamath, Chanda Kochhar, V

Vaidyanathan, Madhabi Puri

Industry

Banking
Insurance
Capital Markets and allied industries

Products

Loans, Credit Cards, Savings, Investment vehicles,

Insurance etc.

Revenue
Total
assets
Website

USD 5.79 billion

Rs. 3,997.95 billion (US$ 100 billion) at March 31, 2008.
www.icicibank.com

The largest private sector bank in the sector of market

capitalization in India is ICICI Bank and the second
largest bank in assets. The wide network of the bank has
1,399 branches,49 regional processing centres,22
regional offices and more than 4,485 ATMs. It provides

the banking services like Personal banking,Corporate Net

Banking,NRI,Internet Banking,24-hr Customer Care and
many other banking facilities.

History of ICICI
1955 The Industrial Credit and Investment Corporation of India Limited
(ICICI) was incorporated at the initiative of World Bank, the
Government of India and representatives of Indian industry, with the
objective of creating a development financial institution for providing
medium-term and long-term project financing to Indian businesses.
2000 CI established Banking Corporation as a banking
subsidiary.formerly Industrial Credit and Investment Corporation of
India. Later, ICICI Banking Corporation was renamed as 'ICICI Bank
Limited'. ICICI founded a separate legal entity, ICICI Bank, to undertake
normal banking operations - taking deposits, credit cards, car loans etc.
In 2001 CI acquired Bank of Madura (est. 1943). Bank of Madura was a Chettiar
bank, and had acquired Chettinad Mercantile Bank (est. 1933) and Illanji Bank
(established 1904) in the 1960s.

In 2002The Boards of Directors of ICICI and ICICI Bank approved the reverse
merger of ICICI, ICICI Personal Financial Services Limited and ICICI Capital
Services Limited, into ICICI Bank. After receiving all necessary regulatory
approvals, ICICI integrated the group's financing and banking operations, both
wholesale and retail, into a single entity.
Also in 2002, ICICI Bank bought the Shimla and Darjeeling branches that Standard
Chartered Bank had inherited when it acquired Grindlays Bank.
ICICI started its international expansion by opening representative offices in New
York and London.
2003 ICICI opened subsidiaries in Canada and the United Kingdom (UK), and in
the UK it established an alliance with Lloyds TSB.
It also opened an Offshore Banking Unit (OBU) in Singapore and representative
offices in Dubai and Shanghai.
2004 ICICI opens a rep office in Bangladesh to tap the extensive trade between that
country, India and South Africa.

2005 ICICI acquired Investitsionno-Kreditny Bank (IKB), a Russia bank with

about US$4mn in assets, head office in Balabanovo in the Kaluga region, and with
a branch in Moscow. ICICI renamed the bank ICICI Bank Eurasia.
Also, ICICI established a branch in Dubai International Financial Centre and in
Hong Kong.
2006 ICICI Bank UK opened a branch in Antwerp, in Belgium. ICICI opened
representative offices in Bangkok, Jakarta, and Kuala Lumpur.
2007 ICICI amalgamated Sangli Bank, which was headquartered in Sangli, in
Maharashtra State, and which had 158 branches in Maharashtra and another 31 in
Karnataka State. Sangli Bank had been founded in 1916 and was particularly
strong in rural areas.
ICICI also received permission from the government of Qatar to open a branch in
Doha.
ICICI Bank Eurasia opened a second branch, this time in St. Petersburg.
2008 The US Federal Reserve permitted ICICI to convert its representative office
in New York into a branch.
ICICI also established a branch in Frankfurt.

SMALL SCALE INDUSTRIES

The concept of Small Scale industry varies from one to another
country and one time to other in the same country , depending upon
the pattern and stage of development , government policy and
administrative set up of the particular country.
ROLE OF SSI IN INDIAN ECONOMY
Small business forms an important sector of the Indian economy. SSI
accounted 40% of the value added by the whole manufacturing sector,
and

80% of the employment. SSI also contributed to the extent of 42 % with

regards to exports.
DEFINITIONS OF SSI
YEARS

DEFINITIO SSI UNIT

N GIVEN BY

ANCILLARY EMPLOYEMENT
UNIT
CRITERION

1950

Fiscal
commission

__

__

10-50 workers

1955

SSI board

Capital
investment
upto Rs.
5lacks.

Same ssi unt.

Upto 50, if using

power & less than
100 if not using if
not using power

1960

Ministry of
commerce &
industry

CI upto Rs.5 SAME

lcks.

employement
criterion dropped

1975

Govt. Of
India (GOI)

CI up to
Rs.10 lacks.

Rs. 15

-do-

1980

GOI

uptoRs. 20
lacks.

Rs.25

-do-

1985

GOI

uptoRs. 35
lack

Rs. 45

-do-

1991

GOI

uptoRs. 60
lcks.

Rs. 75

-do-

1997

GOI

Upto Rs.3
crore

Not defined

-do-

2000

GOI

uptoRs. 1
crore

-do-

-do-

POLICIES FOR THE SSI BY INDIAN GOVERNMENT

Offic e o f th e D eve lo pme nt C ommi ssi on er , (MS ME)

Mi nist ry of Mi cr o, S ma ll & Me dium Ent er pri se s

Aims and objectives

Imparting greater vitality and growth impetus to the Micro, Small and Medium
Enterprises (MSME) in terms of output, employment and exports and instilling a
competitive culture based on heightened technology awareness."
The Micro, Small and Medium Enterprises (MSME) sector has been recognised as
engine of growth all over the world. Many countries of the world have established a
SME Development Agency as the nodal agency to coordinate and oversee all
Government interventions in respect of the development of this sector. In the case of
India, also Medium establishment has for the first time been defined in terms of
separate Act, governing promotion and development of Micro, Small and Medium
Enterprises (MSME) i.e. Micro, Small and Medium Enterprises (MSME) development
Act, 2006 (which has come into force from 02nd Oct, 2006) the Office of
Development Commissioner (Micro, Small and Medium Enterprises) functions as the
nodal Developmet Agency under the Ministry of Micro, Small and Medium
Enterprises(MSME).

Office of Development Commissioner (SSI) was established in 1954 on the basis

of the recommendations of the Ford Foundation. Over the years, it has seen its role
evolve into an agency for advocacy, hand holding and facilitation for the small
industries sector. It has over 70 offices and 21 autonomous bodies under its
management. These autonomous bodies include Tool Rooms, Training Institutions and
Project-cum-Process Development Centres. Office of the Development Commissioner
(MSME) provides a wide spectrum of services to the Micro, Small and Medium
Industrial sector. These include facilities for testing, toolmenting, training for
entrepreneurship development, preparation of project and product profiles, technical
and managerial consultancy, assistance for exports, pollution and energy audits etc.
Office of the Development Commissioner (MSME) provides economic information
services and advises Government in policy formulation for the promotion and
development of SSIs. The field offices also work as effective links between the Central
and the State Governments.

Consequent to the increased globalization of the Indian economy, MSMEs are

required to face new challenges. Office of the Development Commissioner (MSME)
has recognised the changed environment and is currently focusing on providing
support in the fields of credit, marketing, technology and infrastructure to MSMEs.
Global trends and national developments have accentuated Office of the Development
Commissioner (MSME)'s role as a catalyst of growth of MSMEs in the country

INTRODUCTION
1.1 The Small Scale Industry Sector has emerged as India's engine of growth in the
New Millennium. By the end of March 2000, the SSI sector accounted for nearly
40 per cent of gross value of output in the manufacturing sector and 35 per cent of
total exports from the country. Through over 32 lakh units,
the sector provided employment to about 18 million people.
1.2 The on going programme of Economic Reforms based upon the principle of
liberalisation, globalisation and privatisation and the changes at the international
economic scene including the emergence of World Trade Organisation (WTO),
have brought certain schallenges and several new opportunities before the SSI
Sector. The most important challenge faced by the sector is that of growing
competition both globally and domestically.
At the sametime sector has also been facing some problems which relate to credit,
infrastructure, technology, marketing, delayed payment hassels on account of so
many rules and regulations etc.
In order to enable this sector to avail the opportunities and play its role as an engine
of growth, it is essential to address to these problems effectively and urgently.
1.3 With a view to provide more focused attention on the development of SSI
,government of India created a new Ministry of Small Scale Industries & Agro an
drur al Industries in October 1999. Immediately after the formation of the Ministry,
a Mission for the Millennium giving a blue print for small scale and village
industries was announced.
To carve out a road map for this sector in the New Millennium, the Hon'ble Prime
Minister constituted a Group of Ministers under the Chairmanship of Shri L.K.
Advani the Home Minister of India in June 2000.
The background material for the consideration of the Group of Ministers was
provided by the Interim Report of the S.P. Gupta Study Team constituted by the
Planning Commission.
1.4 The Group of Ministers considered the recommendations and came out with a
Comprehensive Policy Package for the Small Scale and Tiny Sector which was
announced by the Hon'ble Prime Minister Shri Atal Bihari Vajpayee at first ever
National Conference on the Small Scale Industries organised by the Ministry of
SSI & ARI at Vigyan Bhavan, New Delhi on 30th August 2000. Package were
announced by the Hon'ble Prime Minister on 30th August 2000, some others
including the Tiny Sector Policy Package were announced by the Ministry of SSI&
ARI on 31st August 2000 in the meeting of the SSI Board.

SMALL SCALE SECTOR

2.0 Policy Support
2.1 The investment limit for the Tiny Sector will continue to be Rs. 25 lakhs.

2.2 The investment limit for the SSI sector will continue to be at Rs. 1 crore.
2.3 The Ministry of SSI & ARI will bring out a specific list of hi-tech and export
o riented industries which would require the investment limit to be raised upto Rs.
5 crores to admit of suitable technology upgradation and to enable them to
maintain their competitive edge.
2.4 The Limited Partnership Act will be drafted quickly and got enacted. Attempt
will be made to bring the Bill before the next session of the Parliament.
3.0 FISCAL SUPPORT
3.1 To improve the competitiveness of Small Scale Sector, the exemption for excise
duty limit raised from Rs. 50 lakhs to Rs. 1 crore.
4.0 CREDIT SUPPORT
4.1 The composite loans limit raised from Rs. 10 lakhs to Rs.25 lakhs.
4.2 The Small Scale Service and Business (Industry Related) Enterprises (SSSBEs)
with a maximum investment of Rs. 10 lakhs will qualify for priority lending.
4.3 In the National Equity Fund Scheme, the project cost limit will be raised from
Rs. 25 lakhs to Rs. 50 lakhs. The soft loan limit will be retained at 25 per cent of
the project cost subject to a maximum of Rs. 10 lakhs per project. Assistance under
the NEF will be provided at a service charge of 5 per cent per annum.

4.4 The eligibility limit for coverage under the recently launched (August 2000)
Credit Guarantee Scheme has been revised to Rs.25 lakhs from the present limit of
Rs. 10 lakhs.
4.5 The Department of Economic Affairs will appoint a Task Force to suggest
revitalisation/restructuring of the State Finance Corporations.
4.6 The Nayak Committee's recommendations regarding provision of 20 per cent of
the projected turnover as working capital is being recommended to the financial
institutions and banks.
5.0 Infrastructural Support
5.1 The Integrated Infrastructure Development (IID) Scheme will progressively
cover all areas in the country with 50 per cent reservation for rural areas.
5.2 Regarding upgrading the Industrial Estates, which are languishing, the Ministry
of SSI & ARI will draw up a detailed scheme for the consideration of the Planning
Commission.
5.3 A Plan Scheme for Cluster Development will be drawn up.
5.4 The funds available under the non-lapsable pool for the North-East will be used
for Industrial Infrastructure Development, setting up of incubation centres, for
Cluster Development and for setting up of IIDs in the North-East including Sikkim.

6.0 Technological Support and Quality Improvement

6.1 Capital Subsidy of 12 per cent for investment in technology in select sectors.
An interministerial Committee of Experts will be set up to define the scope of
technology upgradation and sectorial priorities.
6.2 To encourage Total Quality Management, the Scheme of granting Rs.75,000/to each unit for opting ISO-9000 Certification will continue for the next six years
i.e. till the end of the 10th plan.
6.3 Setting up of incubation Centres in Sunrise Industries will be supported.
6.4 The TBSE set up by SIDBI will be strengthened so that it functions effectively
as a Technology Bank. It will be properly networked with NSIC, SIDO (SENET
Programme) and APCTT.
6.5 SIDO, SIDBI and NSIC will jointly prepare a Compendium of available
technologies for the R&D institutions in India and abroad and circulate it among
the industry associations for the dissemination of the latest technology related
information.
6.6 Commercial Banks are being requested to develop Schemes to encourage
investment in technology upgradation and harmonise the same with SIDBI.
6.7 One time Capital Grant of 50% will be given to Small Scale Associations
which wish to develop and operate Testing Laboratories, provided they are of
international standard.
7.0 Marketing Support
7.1 SIDO will have a Market Development Assistance (MDA) Programme, similar
to one obtaining in the Ministry of Commerce & Industry. It will be a Plan Scheme.
7.2 The Vendor Development Programme, Buyer-Seller Meets and Exhibitions will
take place more often and at dispersed locations.
8.0 Streamlining Inspections/Rules and Regulations
8.1 To minimise harassment to Small Scale Sector a Group will be set up to
recommend within 3 months, means of streamlining inspections. This will include
repeal of laws and regulations applicable to the sector that have since become
redundant.
8.2 Self-certification will be progressively encouraged in lieu of inspections, which
should be prescribed under the three following conditions:
l On receipt of specific complaint;
l Selection of unit for sample check (Say 10 per cent of total units); and
l For audit and safety purposes.
9.0 Entrepreneurship Development

9.1 Capacity building in the SSI sector, both for entrepreneurs as well as workers,
will be given top priority. The Ministry of SSI & ARI and Ministry of Labour will
work out the strategy jointly.
10.0 Facilitating Prompt Payment

SMALL SCALE INDUSTRIES NATIONAL AWARD 2000

Name and
Address of the
Enterprise

AWARD

YEAR

PRODUCT

Sh. Umesh
Martandrao
Dashrathi

FIRST AWARD

2000

Chassis assemblies
& other components
for CNG, LPG driven
three- wheelers and
Goods cariers.

SECOND AWARD

2000

Aluminium and
Steel Cops used in
DT Machines, TFO
Machines for

M/s Rohit Industries

A 3 MIDC,
Near Railway
Station,
Aurangabad431005.
(MAHARASHTRA)
Sh. Prashant R
GandhiM/s.
Samruddhi
Engineering, Survey

No. 767/3 Village

Vadsar,TalKolal,Distt.
Gandhinagar.(GUJAR
AT)

synthetic yarn
winding.

Sh. Vinodhbhai
Ambalal Soni, M/s.
Hi- Tech Elastomers
Limited 2 Chirag
Apartments, Behind
Govt.Polytechnic,
Gulbai Tekra,
Ambawadi,
Ahmedabad380015. (GUJARAT)

THIRD AWARD

2000

Pneumetic Rubber
Fenders, Rubber
Buoys for use in
marine purposes.

Smt. Supriya Roy

M/s.The Sugar &
Spice, 1/2
HarishMukherjee
Road, Kolkata700020. (WEST
BENGAL)

SPECIAL AWARD
(WOMEN
ENTREPRENEUR)

2000

Bakery and Fast

Food items

Smt. Savitaben
Devjibhai Paramar
M/s Sterling
Ceramics
Pvt.Limited, KolalMehsana Highway,
Nandasan (NG), TalKadi. Distt.
Mehsana(GUJARAT)

SPECIAL AWARD
(SC/ST
ENTREPRENEUR)

2000

Glazed Wall Tiles.

Shri Blaise
Lawrence Costabir,
M/s Zarhak
Moulders Pvt.
Limited, Verna
Electronic City
Verna GOA

Shri Blaise
Lawrence Costabir,

2000

Water Storage
Tanks.

2000

Carbonless
Computer stationery
and Peripherals.

M/s Zarhak
Moulders Pvt.
Limited,
Verna Electronic
City Verna GOA

Shri Gurmeet Singh

Bhatia M/s A.G.K.
Computers Secure
Prints Ltd., AGK
Complex, D-118,
Industrial Area,
Phase-VII SAS Nagar

SPECIAL
RECOGNITION
AWARD

Ropar-160055.
(PUNJAB)

National Awards for Outstanding

Entrepreneurship in MSMEs 2007
S.No.

Category of Award

Name & Address of the

Entrepreneurs

1.

First Award

Shri Satish Waman Wagh

M/s Supriya Chemicals
A-5/2 Loteparshuram MIDC
Area,Nakhed.
MAHARASHTRA
Tel.No.02240332727

2.

First Award

Shri Debashish Mandal

M/s Indo Webal Surgical
Ukil para Behind Sub Division
Hospital
Baruipur, Kolkata
WEST BENGAL
T.No.91-33 24338997, Fax:9133 2433 3534

3.

Third Award

Shri Surender Pal Singh

M/s Premier Solar Systems (P)
Ltd.
3rd Floor, V.V.Towers
Secunderabad ANDHRA
PRADESH
T.No.04027744415,
04027744416
M.No.9490167790,
Fax:040277744417

4.

Special Award to
outstanding
woman
Entrepreneurs

Smt Savita Kailash Chhabra

M/s Hygienic Research
Institute,
A/48, MIDC, Marol, Andheri
(East), Mumbai
MAHARASHTRA
Tel.No.022 28361311
M.No.9820047216
Fax: 022 28320089
E.mail: Savita@hriindia.com

5.

Special Award to
outstanding SC/ST

Shri Debashish Mandal

M/s Indo Webal Surgical
Ukil para Behind Sub Division
Hospital
Baruipur, Kolkata-144
WEST BENGAL
T.No.91-33 24338997, Fax:9133 2433 3534

6.

Special Award to
outstanding NER

Shri Murli Dhar Khetan

M/s North Eastern Cables Pvt.
Ltd.
A T Road Jorhat-785001

ASSAM
Ph.No.0376-2351433,
2350550
Fax: 2351318
E.Mail: necab11@yagii.com

(II)

National Award for outstanding Entrepreneurship in Micro &

Small
Enterprises rendering services

7.

First Award

Smt. Triveni Devi

M/s Anand Electroplators,
B-87,88, Sec-10, Noida
Gautam Budh Nagar.

8.

Second Award

Shri Bimal Parkash Jain

Adinath Dyeing & Finishing
Mills,
Dyeing Complex, Ludhiana
PUNJAB
T.No.0161-5074829, 5074830,
5004876
E.Mail:adinathdyeing@yahoo.c
o.in

BPO
BUSINESS OUTSOURSING PROCESSING

DEFINITION
Business process outsourcing (BPO) is a form of
outsourcing that involves the contracting of the
operations and responsibilities of a specific business
functions (or processes) to a third-party service provider.
Originally, this was associated with manufacturing firms,
such as Coca Cola that outsourced large segments of its
supply chain.. In the contemporary context, it is primarily
used to refer to the outsourcing of services.
BPO is typically categorized into back office outsourcing which includes internal business functions such as human
resources or finance and accounting, and front office
outsourcing - which includes customer-related services
such as contact center services.

Industry size/ Growth

India has revenues of 10.9 billion USD[2] from offshore BPO and 30 billion USD
from IT and total BPO (expected in FY 2008). India thus has some 5-6% share of
the total BPO Industry, but a commanding 63% share of the offshore component.
This 63% is a drop from the 70% offshore share that India enjoyed last year,
despite the industry growing 38% in India last year, other locations like Eastern
Europe, Philippines, Morocco, Egypt and South Africa have emerged to take a

share of the market. China is also trying to grow from a very small base in this
industry. However, while the BPO industry is expected to continue to grow in
India, its market share of the offshore piece is expected to decline. Important
centers in India are Bangalore, Hyderabad, Mumbai, Pune, Chennai and New
Delhi.
The top five Indian BPO exporters for 2006-2007 according to NASSCOM are :Genpact,
WNS Global Services,
Transworks Information Services,
IBM Daksh,
TCS,
HCL,
WIPRO,
And Dell BPO.
According to McKinsey, the global "addressable" BPO market is worth $122 $154 billion, of which: 35-40 retail banking, 25-35 insurance, 10-12
travel/hospitality, 10-12 auto, 8-10 telecoms, 8 pharma, 10-15 others and 20-25 is
finance, accounting and HR. Moreover, they estimate that 8% of that capacity was
utilized as of 2006