Beruflich Dokumente
Kultur Dokumente
Lessius University College, Department of Business Studies, Korte Nieuwstraat 33, B-2000 Antwerpen, Belgium
Ghent University, Faculty of Economics and Business Administration, Tweekerkenstraat 2, B-9000 Gent, Belgium
Vlerick Leuven Gent Management School, Department of Marketing, Gent, Belgium
a r t i c l e
i n f o
Article history:
First received in 8, July 2009 and was under
review for 3 and months
Area Editor: Jacob Goldenberg
Keywords:
Consumer innovativeness
Motivation
Scale development
Scale validation
a b s t r a c t
Existing consumer innovativeness scales ignore the multitude of motivation sources of buying innovations.
The objective of this paper is to incorporate different motivations into a multi-dimensional innovativeness
scale to better account for the consumerproduct relationship. An extensive literature review and ve studies
(with about 2600 respondents in total) indicate that four types of motivation underlie consumer
innovativeness: functional, hedonic, social, and cognitive. The proposed 20-item four-dimensional Motivated
Consumer Innovativeness (MCI) scale proves to be reliable and internally valid and does not seem to suffer
from social desirability bias. Moreover, the results of the studies indicate the predictive validity of every MCI
dimension. This new scale proves to measure more than existing consumer innovativeness scales; the
different MCI dimensions predict innovative purchase intentions better than both traditional and recently
developed innovativeness scales, and they disprove the general consensus that older people are always
signicantly less innovative than younger people. This MCI scale can serve as a tool for future research on
efciently and effectively segmenting and targeting (motivated innovative) consumers.
2010 Elsevier B.V. All rights reserved.
1. Introduction
Since the early seventies, several researchers have tried to predict
consumers' innovative buying behavior (i.e., the purchase of innovations or new products) using different scales intended to measure
innovativeness as a personality trait. However, most previous research
disregards the consumerproduct relationship (Gatignon & Robertson,
1985; Goldsmith & Flynn, 1992; Subramanian & Mittelstaedt, 1991);
there are few to no consumers who buy every new product of which
they are aware. In addition, Ostlund (1974) states that it is not solely
personality traits that are relevant but also the consumers' product
perceptions. Therefore, to understand consumer innovativeness well,
we must consider the interaction between the consumer and the
product itself. As a rst attempt, Goldsmith and Hofacker (1991) launch
the idea of domain-specic innovativeness (i.e., innovativeness within a
specic product domain of interest). However, Roehrich, ValetteFlorence, and Ferrandi (2003) question its discriminant validity because
the scale resembles Laurent and Kapferer's (1985) product category
interest scale more strongly than an innovativeness scale (Roehrich,
1994). In addition, Goldsmith and Hofacker's (1991) scale is not a pure
personality scale because it is very product specic. Finally, Baumgartner
309
310
Dimension denitions
Functional Self-reported consumer
innovativeness motivated by
the functional performance of
innovations and focuses on
task management and
accomplishment improvement
Hedonic
Self-reported consumer
innovativeness motivated by
affective or sensory stimulation
and gratication
Social
Self-reported consumer
innovativeness motivated by
the self-assertive social need
for differentiation
Cognitive
Self-reported consumer
innovativeness motivated by
the need for mental
stimulation
Goals
Values
Motivations
- Functional value
- Positive reinforcer
(sensory gratication)
- Intrinsic motivations
(experience stimulation)
- Positive reinforcer
(social approval)
- Extrinsic motivations
Examples of motivation
Table 1
Overview of the conceptual basis for the four Motivated Consumer Innovativeness dimensions.
311
the different existing consumer innovativeness scales (n = 77), (3) indepth interviews in which we probed reasons to buy innovations
using a convenience sample of 37 consumers who had recently
bought anything from a list of 502 innovations (n = 67), and (4) an
exploratory quantitative study requesting that 279 online respondents indicate to what extent 135 human motives (Chulef, Read, &
Walsh, 2001) affected their purchase of innovative products (n = 42).
The relevant motivational items all correspond to one of the four a
priori dened dimensions.1 Thus, the importance of each of the four
dimensions is conrmed, and there are no indications that an
additional dimension should be taken into account.
As Hardesty and Bearden (2004) and Rossiter (2002) stress the
importance of expert judgments to correctly dene a construct, the
authors, ve experts (Marketing Department members), and six nonstudent consumer judges critically evaluate all items. The judges are
asked to pay attention to content validity, representativeness, dimensionality, comprehensibility, and unambiguousness. If two judges
encounter an issue in assigning an item to a particular dimension, or
when two or more judges deem an item not to be valid or representative,
it is deleted. Some items are reworded to address the judges' comments.
This procedure yields 90 remaining items, of which 24 are functional, 24
are hedonic, 22 are social, and 20 are cognitive. Examples of deleted
items are Buying innovations can make my day (no clear dimension), I
love brand switching (not necessarily connected with consumer
innovativeness), and I love experimenting (vague).
3.2. Study 1: pilot study
This quantitative pilot study is intended to assess some basic
psychometric properties of the 90-item MCI scale and to purify the
scale, limiting it to a more manageable number of items.
3.2.1. Respondents, procedure, and measures
We recruit 452 respondents (Mage = 36, SD = 15; 54% women) for
an online survey via 35 web forums. The questionnaire includes the 90
MCI items, which are randomly rotated. To be able to establish
convergent validity, we include Roehrich's (1994) 11-item Hedonic
and Social Consumer Innovativeness scale for half of the respondents
(alpha = .866 and .887, respectively). We expect a signicantly higher
correlation between the respective hedonic and social components of
Roehrich's (1994) scale and ours than between the other dimensions.
The Exploratory Acquisition of Products (10 items) variety-seeking
subscale developed by Baumgartner and Steenkamp (1996)
(alpha = .863) and the 12-item Extraversion scale developed by
Eysenck, Eysenck, and Barrett (1985) (alpha = .901) are added for the
other half of the respondents to establish discriminant validity. We
expect no correlation or a relatively low correlation to exist between
these two scales and the MCI scale because the constructs of varietyseeking and extraversion are conceptually distinct (e.g., Weijters,
Geuens, & Roehrich, 2004). All items are measured using a ve-point
Likert scale (1 = strongly disagree, 5 = strongly agree). Finally, the
respondents answer socio-demographic questions.
1
The detailed results of these exploratory studies are available from the authors
upon request. Table 1 offers some examples of the results of these studies.
312
factors account for 57.7% of the total variance, and each factor explains
at least 5.4% of the total variance, fullling the minimal requirements
presented by Netemeyer, Bearden, and Sharma (2003). All item-tototal correlations exceed .50, and the inter-item correlations of each
dimension exceed .30.
On the basis of a conrmatory factor analysis (with SAS CALIS
procedure), we delete the items with factor loadings below .60 and
squared multiple correlations below .50. Three items that have squared
multiple correlations between .47 and .50 are retained because of their
contribution to the content of the scale (Rossiter, 2002). These are the
only scale items that employ the phrases easier to use and convenient
size (fMCI) and desire (hMCI). A conrmatory factor analysis of the
remaining 30 items indicates an acceptable overall t (TLI= .952,
CFI = .952, RMSEA = .047). Additionally, the factors are shown to
possess high internal validity and sufcient discriminant validity.
Composite reliability (CR) and average variance extracted (AVE) are
satisfactory for sMCI (CR = .93, AVE= .64), fMCI (CR = .89, AVE= .53),
hMCI (CR = .92, AVE = .55), and cMCI (CR = .91, AVE = .58). The
average variance extracted is always larger than the squared correlations between the factors (cf., Fornell & Larcker, 1981), proving the
discriminant validity of the dimensions. Moreover, this four-factor
correlated model proves to be the best model (2 = 731.1, df= 399,
BIC = 1635.9); it is superior to null (2 = 7318.2, df= 435), one-factor
(2 = 2933.6, df = 405, BIC = 531.0), and four-factor uncorrelated
(2 = 1220.2, df= 405, BIC = 1182.4) models. We can conclude that
this MCI scale and its dimensions have good internal consistency.
Table 2
20-item Motivated Consumer Innovativeness (MCI) scale.
Factor
Item
Social
313
Table 3
Performance of 20-item MCI scale across ve samples.
Participants
Sample size
Number of items
Scale mean MCI
- cMCI
- sMCI
- hMCI
- fMCI
Standard deviation MCI
- cMCI
- sMCI
- hMCI
- fMCI
Internal consistency
- Lowest corrected item-total correlation (N.50)
- cMCI
- sMCI
- hMCI
- fMCI
- Average inter-item correlation (N.3)
- cMCI
- sMCI
- hMCI
- fMCI
- Composite reliability (N.80)
- cMCI
- sMCI
- hMCI
- fMCI
- Average variance extracted (N.50)
- cMCI
- sMCI
- hMCI
- fMCI
Factor analyses
- Percentage of total variance explained with
four factors (N50)
- Minimal explanation of each factor (N5)
- CFA t TLI (N.90)
- CFA t CFI (N.95)
- CFA t RMSEA (b.06)
- CFA lowest standardized loading MCI (N.60)
Comparison four-factor correlated model with
(df = 164)
- Null model (df = 190)
- One-factor model (df = 170)
- Four-factor uncorrelated model (df = 170)
Study 1
Study 2
Study 3
Study 4
Study 5
General population
452
90
Likert 15
University students
349
30
Likert 15
University students
111
20
Likert 15
Representative population
329
20
Likert 17
General population
826
20
Likert 15
2.47
1.96
2.74
3.01
2.43
2.05
3.22
2.89
2.43
2.01
3.19
2.89
3.81
2.74
4.27
4.37
2.54
1.98
2.86
3.25
.76
.84
.86
.77
.68
.79
.75
.73
.72
.74
.73
.76
1.02
1.20
.99
1.01
.77
.84
.87
.82
.65
.58
.67
.61
.68
.69
.54
.54
.69
.61
.57
.65
.70
.68
.67
.79
.68
.75
.67
.62
.58
.65
.58
.52
.59
.63
.46
.44
.63
.52
.61
.55
.62
.73
.59
.58
.59
.67
.58
.51
.88
.91
.87
.85
.88
.89
.81
.80
.90
.85
.88
.86
.89
.93
.88
.88
.88
.91
.87
.84
.60
.67
.58
.54
.59
.63
.47
.44
.63
.52
.60
.55
.62
.73
.59
.59
.59
.67
.58
.51
68.1
63.4
67.2
71.4
67.4
7.2
.972
.976
.041
.70
7.9
.977
.980
.033
.61
7.7
.934
.943
.059
.66
6.8
.960
.965
.053
.71
6.2
.980
.982
.034
.68
2 = 265.0
BIC = 707.8
2 = 4344.5
2 = 1789.7
BIC = 790.3
2 = 650.6
BIC = 357.9
2 = 224.7
BIC = 735.6
2 = 3214.1
2 = 1589.9
BIC = 594.6
2 = 452.4
BIC = 543.0
2 = 228.1
BIC = 544.2
2 = 1311.4
2 = 651.6
BIC = 149.0
2 = 323.6
BIC = 477.0
2 = 311.7
BIC = 634.3
2 = 4350.1
2 = 1706.8
BIC = 726.2
2 = 737.7
BIC = 242.9
2 = 320.1
BIC = 787.5
2 = 9311.8
2 = 2797.5
BIC = 1655.7
2 = 1452.8
BIC = 310.9
4.1.1. Pretest
Four different non-existent innovation packs for mobile phones
are created, each representing one of the four motivation dimensions.
Table 4 shows the descriptions as presented to the respondents.
A pretest with 40 respondents (Mage = 29, SD = 8; 45% women)
shows that each innovation scores signicantly higher on the
intended motivational dimension than on the other dimensions
314
Table 4
Overview of the description of the four mobile phone options with different motivation
manipulations (study 4).
Dimension Description
Functional
Hedonic
Social
Cognitive
related to product trials (Have you bought this product before? with
identical answer choices), attitude towards the product (using a sevenpoint semantic differential: goodbad, favorableunfavorable, pleasantunpleasant), and buying intention (Next time I buy a new mobile
phone, I want this option pack included, with answers to be provided
according to a seven-point disagreeagree Likert scale). The second part
of the survey presents the 16-item Cognitive and Sensory Innovativeness scale by Venkatraman and Price (1990), the 10-item Global
Consumer Innovativeness scale by Tellis et al. (2009), and the 20-item
MCI scale with an instruction check as an extra item intended to identify
participants who have not read the items carefully (Oppenheimer,
Meyvis, & Davidenko, 2009). Finally, the respondents score each
innovative option pack using a seven-point Likert scale with a
description of the four possible innovative motivations as a manipulation check. The survey closes with the socio-demographic questions. Of
the 407 respondents, 78 (i.e., 19%) fail to follow instructions (this
percentage is in line with the results by Oppenheimer et al., 2009 who
report failure rates between 7% and 46% dependent on the respondents'
motivations). Three hundred twenty-nine usable questionnaires remain. The corresponding respondents are representative of the
4.1.3. Results
The innovation motivation manipulation is successful; all four
innovation packs score signicantly higher on intended motivated
innovativeness than on the other motivations (Mcognitive motivation =5.2
versus Mother b 4.5; Mhedonic motivation = 5.0 versus M other b 4.2;
Mfunctional motivation = 5.9 versus Mother b 4.2; Msocial motivation = 5.1
versus Mother b 4.6; all p b .001). Because no one could actually have
bought these made-up innovations, we delete those respondents who
think that they are familiar with (awareness between 1.5% and 4.3%) or
claim to have bought (trial between 0.6% and 1.5%) one of them.
Multiple regression analyses taking product attitudes (alpha's between
.952 and .973) and buying intentions as the dependent variables for the
four innovative mobile phones and the four MCI dimensions as the
independent variables (controlling for product category interest, buying
frequency, and scores for product attitudes and buying intentions for the
other innovative packs) indicate predictive validity in seven of the eight
cases. Table 5 shows that the only variable that is not predicted by its
predetermined dimension is the intention measure for the hedonic
innovation.
After conducting this predictive analysis, we compare the
predictive strength of the MCI scale with two existing innovativeness
scales: (1) the 16-item Cognitive and Sensory Innovativeness scale by
Venkatraman and Price (1990), a traditional innovativeness scale that
uses cognitive (alpha = .730) and sensory (alpha = .777) sub-dimensions to measure engaging in new experiences with the objective of
stimulating the senses [ and] the mind (p. 293); and (2) the
recently developed 10-item Global Consumer Innovativeness scale by
Tellis et al. (2009), which measures the propensity to adopt new
products (p. 1) using three factors: openness for innovations
(including stimulus variation, opinion leadership, and risk-taking;
alpha = .617), change-seeking (including novelty-seeking, varietyseeking, and habituation, which has an inverse relationship to
innovativeness; alpha = .448), and Reluctance (including effort,
nostalgia, suspicion, and frugality, all of which also have inverse
relationships to innovativeness; alpha = .528). The nal innovativeness scale is the MCI scale consisting of the four predetermined factors
Table 5
Unstandardized coefcients of regression analyses (standardized coefcients in
brackets) with attitude toward the product and buying intention scores for mobile
phone innovations as the dependent variables and the four MCI dimensions as the
independent variables (study 4).
Type of
innovation
Dependent
variable
fMCI
hMCI
sMCI
cMCI
Functional
Attitude
NS
NS
NS
NS
NS
NS
NS
NS
NS
.336
(.238)***
.260
(.201)***
.205
(.173)**
NS
NS
NS
Hedonic
Attitude
.150
(.149)*
.344
(.314)***
NS
Social
Buying intention
Attitude
NS
NS
.180
(.116)*
NS
NS
Buying intention
NS
NS
Attitude
NS
NS
Buying intention
NS
NS
Buying intention
Cognitive
NS
.238
(.171)**
.242
(.175)**
NS = not signicant, *p b .05, **p b .01, ***p b .001, p-values two-sided; gures in bold
are the expected signicant coefcients.
(with alphas between .875 and .930). Table 6 shows the explanatory
value of the MCI scale in comparison with that of the other two
innovativeness scales. Using Williams's t-test for non-independent
correlations based on Steiger (1980), we achieve results indicating
that MCI explains a signicantly larger part of the variance than the
other innovativeness scales in 16 of the 20 cases, whereas the results
for the other four cases are as expected (i.e., we achieve a higher R2
with the MCI model than with the other models).
4.2. Study 5: predictive validity study with existing innovations
We select 96 innovations (a well-balanced mix of new FMCGs,
durables, and services) from a list of 502 innovations that we had drawn
up during the exploratory research phase and after an extensive search
for new products/services conducted in several venues: (a) supermarkets and shops; (b) websites for national brands in a variety of
product categories; and (c) advertisements for these products and
services in magazines. Products or services are removed from the list of
502 innovations if they do not meet the conditions described in the
denition of an innovation (e.g., products that are no longer perceived as
innovative because a majority of consumers use them), cannot be used
or purchased by everybody (e.g., innovations within the category of
female hygiene products and products specically used by individuals of
a certain age), or are not affordable for everybody (e.g., luxury products).
To determine which motivation each of the existing innovations
inspires, a pretest is conducted.
4.2.1. Pretest
The 96 innovations are randomly divided into three groups of 62
respondents (Mage = 32, SD= 9; 44% women) in total. The respondents
are staff members of the Economics and Business Departments of two
Western European higher education institutions. They score each
product according to the four motivation dimensions (e.g., One
would purchase this new product for functional reasons) using a
seven-point Likert scale (1= totally disagree, 7 = totally agree) based
on a denition of each motivation. The innovations that score
signicantly higher on one motivation dimension than the other three
dimensions (i.e., prototypical innovations) are selected for use in the
predictive validity survey. This includes seven functional, six hedonic,
two social, and one cognitive innovations.
4.2.2. Respondents, procedure, and measures
Predictive validity is tested using online self-report surveys
completed by consumers who are recruited through an announcement in Metro, a free Belgian newspaper. Five gift boxes worth 250 in
total are offered to respondents as an incentive. The recruitment
efforts result in 1101 completed surveys that take on average 20 min
to complete (Mage = 32, SD = 12; 58% women).
315
Table 6
Explained variance (adjusted R2) of MCI compared with the Cognitive/Sensory Innovativeness scale (the CSI, by Venkatraman & Price, 1990) and the Global Consumer
Innovativeness scale (the GCI, by Tellis et al., 2009) (study 4).
Type of innovation
Dependent variable
Functional
Attitude
Buying intention
Attitude
Buying intention
Attitude
Buying intention
Attitude
Buying intention
Attitude
Buying intention
.078***
.209***
.093***
.203***
.155***
.189***
.126***
.185***
.180***
.294***
.023*
.033*
.054***
.041**
.055***
.032*
.063***
.041**
.066***
.059***
1.86
4.14***
1.21
3.90***
2.47*
3.86***
1.65
3.50***
2.70**
5.05***
.039**
.129***
.026*
.077***
.048***
.087***
.047*
.080***
.076***
.159***
1.49
2.04*
2.75**
3.74***
3.48***
2.89**
2.50*
2.91**
3.24**
3.41***
Hedonic
Social
Cognitive
All
*p b .05, **p b .01, ***p b .001, p-values two-sided; Williams's t-test is distributed as a Student's t, with df = n 3.
316
Table 7
Unstandardized coefcients of regression analyses (standardized coefcients in
brackets) with the buying intentions for the existing innovations as the dependent
variable and the four MCI dimensions as independent variables (study 5).
Buying intention R2
- Functional
innovations
- Hedonic
innovations
- Social
innovations
- Cognitive
innovation
fMCI
hMCI
sMCI
cMCI
NS
NS
.228 (.099)* NS
NS
.060 NS
NS
.297 (.101)* NS
.036 NS
NS
NS
.534 (.110)*
NS = not signicant, *p b .05, **p b .01, ***p b .001; p-values two-sided; gures in bold
are the expected signicant coefcients.
317
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