XEN Topaz

NEC Business
Solutions Ltd

NEC Business
XENSolutions
Topaz Ltd

Trunk Queuing/Camp On
Description
Trunk Queuing permits an extension user to queue (wait in line) on hook for a busy
trunk or trunk group to become free. The system recalls the queued extension as soon
as the trunk is available. The user does not have to manually retry the trunk later. Trunk
Queuing lets the caller know when the call can go through. If the extension user does
not answer the Trunk Queuing ring, the system cancels the queue request.
With Trunk Camp On, an extension user can queue (wait in line) off hook for a busy
trunk or trunk group to become free. The caller connects to the trunk when the trunk
becomes free. As with Trunk Queuing, the user does not have to manually retry the
trunk later.
Any number of extensions may simultaneously queue or Camp On for the same trunk
or trunk group. When a trunk becomes free, the system connects the extensions in the
order that the requests were left.
Conditions

None
Default Setting

Enabled.

Programming
15-07-01: Programming Function Keys
Assign a function key for Trunk Queuing and Trunk Camp On (code 35).
20-01-08: System Options - Trunk Queuing Callback Time
Set the Trunk Queuing Callback Time (0-64800 seconds). Trunk Queuing Callback rings an extension for this interval.
20-01-09: System Options - Callback/Trunk Queuing Cancel Time
Set the Callback/Trunk Queuing Cancel Time (0-64800 seconds). The
system cancels an extensions Callback or Trunk Queuing request after
this interval.
20-06-01: Class of Service for Extensions
Assign a Class Of Service (1-15) to an extension.

Doc. No. 8846 - Release 2.0

April 2005

20-11-07: Class of Service Options (Hold/Transfer Service) - Transfer Without

Holding
Disable (0) an extensions ability to use Transfer Without Holding.

Related Features

Automatic Route Selection

With Automatic Route Selection, Trunk Queuing automatically queues for the
least costly route.

Call Waiting/Camp On and Callback

A user can Camp On or leave a Callback request for an extension.

Central Office Calls, Placing

Features
Chapter
4 - 331and Specifications Manual

4Chapter
Features

XEN Topaz
NEC Business
Solutions Ltd

NEC Business
XENSolutions
Topaz Ltd

Other programmed options for outgoing calls can affect how a call is placed.
Check or program these options as needed (ex: access, line/loop keys, etc.).

Programmable Function Keys

Function keys simplify Trunk Queuing operation.

Operation
To queue for a busy trunk:
1. Try to access busy trunk.
2. Press Trunk Queuing/Camp On key (PGM 15-07 or SC 851: 35).
3. Hang up to leave a Trunk Queuing request.
OR
Wait off hook to Camp On to the trunk.
To answer when Trunk Queuing calls you back:
1. Lift handset.
To cancel a Trunk/Camp On request:
1. At system phone, press a SPK key.
OR
At single line telephone, lift handset.
2. Dial 870.

Doc. No. 8846 - Release 2.0

April 2005

3. At system phone, press SPK to hang up.

OR
At single line telephone, hang up.

Features
Chapter
4 - 332and Specifications Manual

4Chapter
Features