Beruflich Dokumente
Kultur Dokumente
to Caring-Centric
There is a paradigmatic shift in the competitive IT offshoring industry today. Organizations that
nurture a strong caring culture have emerged as true leaders who can deliver real value to
customers and other stakeholders. By embracing a caring philosophy, offshore service
providers can sustain a committed workforce and serve the broader interests of customers,
investors and the community, more effectively.
TABLE OF CONTENTS
Introduction ................................................................................................. 1
Conclusion ................................................................................................... 9
INTRODUCTION
Beginning 2014, the Global IT offshoring industry, has undergone a paradigmatic shift. Leadership, once
defined by technology competence and price competitiveness, is waning as offshoring companies have
begun asking for more something that could ensure a far-reaching business value.
Today, relationship is the new benchmark of efficiency and business value. Organizational
competitiveness is now directly related to how caring relationships are, between offshoring companies
and its partners. It is the degree of caringness that is helping distinguish organizations from one another
and driving long-term offshoring engagements. In essence, it is the caring index that separates leaders
from survivors.
The IT offshoring ecosystem is complex and includes diverse global actors, who have to collaborate
effectively within fast-changing business landscapes. Relationships form the backbone of this new
structure and it runs like a thread throughout the ecosystem bonding actors, institutions, and the
market. Although the idea of relationship management has been treated extensively in Customer
Relationship Management (CRM) literature, they are myopic as they fail to adequately instill caring as an
organizational culture.
This caring-centric relationship is an idea that impacts the overall functioning of an organization. IT service
providers who deploy caring at the heart of their engagement strategy are more stable partners. It is with
such partners that customers realize business value and purpose. Project-based mindsets are obsolete
and relationship-based engagement is in.
PAGE |1
In this whitepaper we will explore how a caring-centric engagement model can transform the way
organizations engage with diverse stakeholder groups, centered on relationships. We will also try to
understand how the caring culture is so central to the offshoring ecosystem and how it helps global
customers flourish and stay competitive.
PAGE |3
PAGE |4
PAGE |5
Early 2000s
Mid 2000s
Late 2000s
2013 onward
Experienced offshoring partners understand this changing nature of customer expectations and deploying
a strong caring component in their operational philosophy.
We will work out the best technologies for you that can
address obsolescence and help you stay ahead of the race.
holistic
relationship-centric
engagement
strategy, they emerge as strong market leaders.
In addition, such a model of engagement is
disruptive in nature and helps create a stronger
brand identity in the industry.
PAGE |7
PAGE |8
CONCLUSION
Today, buyers and sellers in the offshoring
industry appear to have lost their intimate
relationships, which are strongly impinging on
organizational growth. This is largely because of
the inability of offshoring partners to manage
complexities in offshoring relationships, in the IT
Services space.
PAGE |9
ABOUT R SYSTEMS
R Systems is a leading OPD and IT Services company, which caters to Fortune 1000, Government, and Mid-sized
organizations, worldwide. The company is hailed as an industry leader with some of the worlds highest quality
standards, including SEI CMMI Level 5, PCMM Level 5, ISO 9001:2008, and ISO 27001:2013 certifications. With a rich
legacy spread over two decades, we generate value that helps organizations transcend to higher levels of efficiency
and growth. Quite like the Oyster delivering the Pearl.
2016 R Systems International Limited. All Rights Reserved. All content/information present here is the exclusive property of R Systems International Ltd. The
content/information contained here is correct at the time of publishing. No material from here may be copied, modified, reproduced, republished, uploaded, transmitted,
posted or distributed in any form without prior written permission from R Systems International Ltd. Unauthorized use of the content/information appearing here may
violate copyright, trademark and other applicable laws, and could result in criminal or civil penalties
R Systems Inc., 5000 Windplay Drive, Suite #5, EI Dorado Hills, California 95762, U.S.A. | Tel: +800 355 5159, +916 939 9696, Fax: +916 939 9697
P A G E | 10