Beruflich Dokumente
Kultur Dokumente
Team A Reflection
LDR/531
TEAM A REFLECTION
2
Introduction
TEAM A REFLECTION
TEAM A REFLECTION
company, communication with employees, clients and colleagues is very important. Her
communication style is direct. She is straight to the point, no fluff. Because her line of work is
mostly negotiating with clients and trying to provide services to their businesses, she describes
communication as key. Everything that she does is based around communication she has with her
clients so, professionalism, good grammar and appropriate language is always a must in her line
of work and with her fellow associates. The way that she communicates, direct and straight to the
point, is how she bases her strategies of leadership. She believes in being uplifting and
motivating with her associates but leading with a direct attitude lets her colleagues, employees
and clients know that she means business.
Lastly, Kari Devine met with her mentor, Tom Riley, and discussed the difficult with
conflict that can surround communicating with individuals that are emotional at the time. There
were several great examples her mentor gave her to prevent miscommunications occurring and
also giving both the communicator and the person being communicated to the probability to take
the most factual information away from the discussion. Tom was Karis first manager in a
supervisor position and they spoke about the scenario when she presented her first disciplinary
statement and the person began crying and seemed to check out in that moment.
The first point Tom made was to always come to meetings prepared and to prepare for
several different outcomes. It is not likely to predict how a person will react, especially when
emotions are involved so it is important to think of several outcomes. Another point Tom
mentioned is to often schedule a time to follow-up on the initial meeting. Being that the person is
emotional it is likely they will not retain all the information they are given. This will give them
an opportunity to review and have the information sink in. This will also build trust with
TEAM A REFLECTION
employees, by not only giving information by also building a relationship with that person and
finding what their needs were following the meeting.
Conclusion
In conclusion, the intimidation surrounding communication and emotions are the
unpredictability on how each individual will interpret the information presented due to how they
are feeling at the moment. The conversations between the mentors and recipient of mentoring
will help to take away the intimidation when communicating with individuals when they are
emotional.
TEAM A REFLECTION
References:
Robbins, S.R., & Judge, T.A. (2013). Organizational Behavior (15th ed.). Upper
Saddle River, CJ: Pearson/Prentice.
Yukl, G. (2013). Leadership in organizations (8th ed.). Upper Saddle River, NJ:
Pearson/Prentice Hall.