09/02/2016

V
widiyrt
JA-W76373076039
Outlook Issue.. Trying to
lved
Customer call for outlook
nect all the time.
But if access via citrix,
Assist user to create new
Problem solved.

connect all the time. Creating new profile. Problem so

issue. Since this morning, outlook still trying to con
all access is normal.
profile.

V
soedi
P 3
conference call device can't work
V
istiatr
Customer call for problem at her PC.
When open explorer, error prompt appeared. Location unavailable. All taskbar sho
rtcut missing.
Assist customer to restart computer and re-pin all program shortcut at taskbar.
Problem solved.
V
drop call
V
abadik
Iwan Lantai 7
Personal laptop cannot connect to COPGuest.
Checking account at Copguest, still ACTIVE.
V
tandri
unlock account
V
bintoi
Customer call back for problem "Outlook not responding" all the time. SD Analyst
before had tried to create new profile. But problem still occured.
Assist user to repair Office Professional 2010.
While wait until it done, user request for laptop loaner.
V
yunusmo
Unlock account
V
pandjab
User call for P Drive access problem.
Remote user, problem suddenly solved.
V
yunusmo
[hardware-printer-RP2] Use cannot find file scan result
RP2-9th Floor
Cubicle: 9.156

Customer call for scanning problem issue.

In order to scan hundreds page of file, customer test to scan one page file.
But file cannot be found.
Assist user to search at P Drive, C Drive, and confirmed that user has correctly
choose the right options and process "Scan to PC" operation.
Need local support assistance.
V
arniko
intan
7600
syahlx
intan
159.163.131.213
BLD-W7461091450
User call for S drive account with intan
V
soaresd
Follow up ticket INC1685846
V
hendry
Password unlock
V
ngok
Customer call for Adobe Acrobat software Installation.
She has request it via IT Store.
Assist user to download the content and Run installation file.
V
gultojf
Jhon F Gultom
Unlock account
Reset password
V
perawat
V
jtrembl
Apabila ketinggalan ID Card, bagaimana ngeprint?
X
GRISSIK
Rozak, Oi
Missing folder at Outlook Mailbox
Assist to recover mail
X
laksma
He cannot open \\BLDNA01\Shared1\Z-BLD\I. FSO I N T A N
Analyst guess this is because of FIRE Project consequence.
Assist user to create Favorites Link direct to all folder in I. FSO I N T A N
10/02/2016

V
mayant
Good Mobile bermasalah
Transfer to Audria
V
sofiay
Di lantai 12 masih belum bisa register ID Card maupun Login
V
Soendi
2nd Call
Need help at meeting room floor 6th room 6B.
Meeting is running now.
V
andrys
Printer di lantai 13
V
Novi
yangne
Customer call for "Onshore" folder missing at \\JAFS3\Shared2\Explor
Possibly miss drag or moved to other folder without user acknowledgement.
Help user to find where "Onshore" folder relocated.
Move "Onshore" folder back to \\JAFS3\Shared2\Explor using admin account since u
ser having no Modify access under Explor folder.
V
meilaw
Mau ada internship di HR,
pembuatan user account.
Link untuk create user id.
V
destin
INC1701993
V
setyow
RightFax
Transfer to sudarsono
V
dewiae
Customer call for Sharepoint Problem.
She cannot open directly clicking to the file. Showing prompt error attached.
While waiting this problem solved, assist user to download a copy file to local
hard drive and open the file..
Please resolve this sharepoint issue..
V
drop call
V
Extranet
Daftar epayable..

V
syafrh
RP2 lantai 10
Unlock account
V
Novan
nadrian
There is a problem with the proxy server's security certificate, %s. Outlook is
unable to connect to this server. (%s)
Error code: 20
V
dirawat
Copguest account creation
V
nuramn
Unlock account
V
umbara
Unlock Account
V
Copguest account
ttgarvi
V
putriue
User cannot open some excel file with open copy protected by own user.
Suggest user to copy the file to same folder, delete the old one, and rename new
copy file.
Problem solved.
V
sjapr
jaass
> Request directory access..
> Changing name
cchampi mengubah display nama
atau service account..
V
hakimbr
User profile cannot be loaded.
Ext. 1367
07.067
11/02/2016
V
wwahyud
1846
14.100
Deket EOC
V
gunaww
> Unlock account

>
V
wawan sugiyarto
wsugiya
Lync error. Need to update.
Assist user to request Office Professional 2013 (update)
V
Lantai 8
chande
Assist user to find scanned document file.
V
gaspert
> COPguest account creation
> Assist user to connect wifi via personal phone
V
carti
Cartiwan
Unlock account
Unlock SAP account
V
rastiay
Reset password untuk ojktrto
V
udayani
user advise since today she notice the join lync meeting number ( in outlook ne
w lync meeting) having no Indonesia's number
Please see attachment.
User already request number via intercall.
V
dira suprima
Follow up INC1676810
V
prameid
Unlock account
V
sasonf
folder suban compression di drive S tidak bisa diakses..
Suban Compression hilang..
X
drop call
V
kahary
Forgot passcode at iPhone.
Assist user to unlock
Cubicle 11.29
Ext 1129
V

esimanj
irmany
Reset password..
V
gustiad
Request folder access
S:\Z-BLD\N. BELIDA GENERAL\OSD Intan 2015
To assist WHO Ops to procure the Oil Spill Dispersant for Intan
V
ahaloho
Customer called for broken mouse problem. Assist user to open and request via IT
Store.
V
fjulian
Outlook prmpting for password. Checking user status, account was locked out. Unl
ocking account. Suggest user to log off and re-login to PC.
V
andrys
V
subratas
PT. Arka Triputra Mandiri
12/02/2016
V
ssutirt
budimr
Unlock account.
Reset password.
V
Mira
di Talavera
MauliM
Customer request to reinstate account "partak"
This account will be used this morning for training purpose.
That account has not been used for more than 100 days.
V
widiarn
Unlock password
V
zaibaX
Outlook assistance. Suddenly work
V
glf
Unlock RSA Token
V
ZaibaX

User request to change his Outlook settings because when he click to mail, that
mail automatically become "read" even if he not read it at all.
Assist user to change Outlook setting Reading pane to "off" .
V
kartikr
Printing issue. User cannot find scanned document.
Already try 3 time to scan, but there is no file at her P: drive. Assist custome
r to call MFD call center 2211.
Problem solved
V
cchampi
sjapr
Reconfirm about INC1676742
V
hafiyh
His publisher not working. Try to repairing software everytime he open the progr
am.
Suggest user to upgrade Office Professional 2010 to Office Professional 2013 (No
n-Cloud)
Assist user to request Office Professional 2013 (Non-Cloud)
V
rachmadiaf
Activate account for Extranet user
V
Heru
syafrh
Unlock account
X
devya
Dewi Agustina
Widosari Sudewi
Agus Supriyadi
Didit Kurniadi
V
Yudhi
sisway
North Belut
Unlock account
X
Khaer Khaerudin
INC1650626
X
Extranet
X
ridwanx
Soft Token creation