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Patrick Mackaaij
is a marketeer at team Worcade.
HANDLING YOUR
CUSTOMERS PERSONAL
DATA WITH CARE
You might use TOPdesk to process personal data such as name, email address and login
data. Depending on how you make use of TOPdesk, this can include sensitive information.
It is therefore required that your TOPdesk is secured properly. You can do this with good
login settings, HTTPS, setting up permissions and filters and by limiting export options.
full name, email address or login data are some examples. These data
When you work with personal data of a sensitive nature, you do not
only have to directly notify the authority in case of a data leak. You also
already wrote that they expect you to secure personal data sent via
need to notify the parties involved because the data leak could have
SSL protocol, is a literal statement in the article, which you can read
here: http://bit.ly/1L28EJe.
TOPdesk? If so, its likely that you have this data on person cards or in
WORKING SMARTER
It is not always clear how the traffic is carried between the callers/
and operators worldwide can work with each other. In practice this
this connection. It is expected that web browsers will soon warn users
other organizations.
Do you have TOPdesk SaaS? We have already ensured that you access
TOPdesk via HTTPS.
Do you have TOPdesk on-premises? You can easily check whether
you access your environment via HTTPS. Open your web browser
make sure you do not forget this when you make TOPdesk available via
HTTPS, TLS and SSL are related concepts that are often used
of websites.
Websites can be accessed via the HTTP protocol. The S in HTTPS
When there is no certificate available, you can get one plus the
required digital signature within a couple of minutes. Certificate
stands for secure. HTTPS is possible if the websites can be accessed via
certificate on TOPdesk within half an hour. Read more about this on our
website: http://bit.ly/TOPdeskHTTPS.
Editorial
Download this issue and more at
www.scribd.com/TOPdesk
There is a data breach when personal data was lost during a security
You can read Protecting your TOPdesk environment on our scribd page:
bit.ly/1TOrqX2.
You can also use functional settings to prevent people from getting
access to or changing data. Besides setting up access permissions
on all cards of a specific type, you can also create filters in TOPdesk.
Via Modules > Supporting Files you can create branch, category and
operator filters that provide operators with access to only a subset
of cards.
van de Velde
de Velde
Finally, from TOPdesk 5.7 on you can avoid the export of lists (such as
customer and person cards) by taking away this permission from the
operator via Modules > Supporting Files > Permission Groups > General