From,

Mr. Joshi Jagdish Chandra

Aavishkar Towers, Flat No. 64/65,
6th Floor, J.V. Link Road,
Pratap Nagar, Jogeshwari(E),
Mumbai – 400 060.

Subject: Application for Job.

Respected sir,
I have done my MBA in Information Technology & B.E in
Computer Engineering. I have 8.5 Years of experience in the field
of IT. At present I am working for National Stock Exchange India
in Mumbai.
I would feel much honored to be working in your organization.
I have enclosed my Curriculum Vitae, which will convince you about
the suitability of my candidature. Given a chance I will do my best
and leave no stone unturned in achieving the goals for the
organization.
I look forward to hearing from you soon.

Yours Sincerely,

Joshi Jagdish Chandra

Joshi Jagdish Chandra
 Aavishkar Towers Flat No. 64/65
J.V Link Road Jogeshwari (East)
Mumbai :400 060. (India)
: +91-93204 60834
 : jcj_1977@yahoo.co.in

Experience Summary:

8.5 years of IT experience in Data Center Infrastructure Project

Management, IT Operations, Hardware Maintenance and
Networking. Experience in Software Application Development etc.

1. NSEiT August 2008- Till Date

2. Reliance Communication Ltd. January 2007 – July 2008
3. Creators Infotech Mumbai June 2003 – December 2006
4. Essbee Software Ltd. January 2002 – May 2003

Objective: To upgrade myself to the highest level of proficiency while

enabling the organization to achieve its target and growth.

Exposure to

 Datacenter IT infrastructure implementation.

 Implementation of ITIL process in Datacenter.
 Recruitment of various resources in Datacenter.
 Testing of various Softwares, installing different packages on Windows
OS.
 Systems Assembling, Software Installations & Troubleshooting.
 Design, implementation and integration of Local and Wide Area
Networks (Ethernet, Switching, Routing, TCP/IP).
 Monitoring, troubleshooting, management, maintenance and disaster
recovery of Desktop Systems.
 Ability to solve problems creatively.
 Major components of the network system.
 Function or usage of a local area network (LAN) versus wide area
network (WAN).
Educational Qualification:

2008-2010 MBA in Information Technology Manipal University

1997-2001 B.E in Computer Engineering Mumbai University

1995-1997 Diploma in Computer H/W Networking Mumbai

1993-1995 Higher Secondary School Certificate Maharashtra Board

1991-1993 Secondary School Certificate Uttar Pradesh Board

Technical Qualification

1) Diploma In Applied Electronics

2) Diploma In Computer Hardware Maintenance And

Network Technology.

From : Institute Of High Technology.

9-Bank Street Fort
Mumbai-400023.

Certification

Completed ITIL V3 Foundation Certification with 92% in August 2009.

Hardware Skills:

 Trouble Shooting on Computer/ Servers systems.

 Trouble Shooting on Networks.
 Installation of Networks.
 Installation of Various Network Equipments.
 Installation of Various Softwares.
 Assembling of Computer Systems etc.

Software Credentials And Skills:

Programming Languages : PASCAL, COBOL, C, C++,

PL/SQL.
RDBMS : Oracle 8.0. Oracle 7.3 Front End
Developer 2000. Object Oriented
Programming Methodology.
Hardware Platforms : IBM PC.
 Operating Systems
Digital Multimedia
: Windows Vista Windows XP,
Windows 2000 Windows NT,
Windows 2003. Windows 98,
Windows 95 etc.
: Adobe Photoshop 6.0,
CorelDraw 10, Macromedia Flash 5.

Final Year B.E. Project:

Developed an application Software Billing System using Oracle 7.3 as Back

End tool and Developer 2000 as Front Tool. For a Mumbai based
Dental Laboratory as a part of project work for final year B.E.

Professional Profile:

National Stock Exchange India Mumbai.

Current Profile: I am working as Project Manager.

• To ensure timely delivery of projects with complete

coordination to their respective customers.
• To maintain the end to end coordination during the project
execution and afterward Operations.
• Act as the named point of contact for projects under execution
for their respective customers.
• To ensure smooth functioning of the Technical Help Desk by
maintaining the fullest Technical Help Desk Strength, resource
allocation, shift scheduling etc.
• To ensure the timely call logging, responding to customer and
assigning to Technical Domain Team and service reporting to
customer by the Technical Help Desk Executives.
• To ensure the right communication/ coordination/ Escalation
happens.

Responsibilities:-

1. Sending out Welcome Letter to the customer.

2. Developing project plans and sending it to customer, calling kick-off
meetings, understanding and defining product delivery expectation.
3. Sending the Asset request template to the customers and
coordinating with them for completion of the same.
4. Overseeing the day to day operations of the Project Executives.
5. Taking escalations of customer issues, if any related to delivery of the
service.
6. Preparing daily reports (internal) and sending it to the management.
 7. Post provision of service, receiving project acceptance from the
customers.
8. Initiating Project Handover to the customer after completion of
service delivery. Also, documenting the project details and formal
handover to 24 x 7 support teams.
9. Addressing complaints of the customers belonging to the COLO
Datacenter, resolution and closure of the same. Escalating issues to
the Head Data center Operation if required.
10. Trending of Trouble Ticket / Calls logged in Technical help
Desk.
11. Managing the day to day operations of the technical help desk
and customer care desk.
12. Managing the Trouble Ticket / Call life-cycle, including closure
and verification in Service Desk.
13. Contributing to Problem identification.
14. Reviewing the Daily Status Report, prior to broadcast to all
project heads.
15. Identifying training needs of the help desk executives.
16. Performing a quality check of call handling and resolution by
the Help Desk executives and mentoring them.
17. Determining appropriate revenue recognition, ensuring timely and
accurate invoicing, and monitoring receivables for project.

Projects Completed at NSE

Power Exchange India Ltd. (PXIL) Duration 1 Year.

Power Exchange India provides the web based trading platform for its
users across worldwide & they have Infrastructure services, Managed
services, Hosting services etc. for its internal users & external clients.

I Was Working as Project Manager.

National Stock Exchange have different group companies internally for

commodity trading, currency trading, power trading etc. & they have a
Project Management Group which provides a complete IT services to new
projects and expansion of existing running projects. These services includes
setting up the power environment, space allocation, Network Services, OS &
System Software installations, Database, Network customization services
etc.

Responsibilities:-

1. Creating and executing project work plans and revising as appropriate

to meet changing needs and requirements.
2. Identifying resources needed and assigning individual responsibilities.
3. Managing day-to-day operational aspects of the project and scope.
 4. Reviewing deliverables prepared by team before passing to client.
5. Minimizing risk on project.
6. Ensuring project documents are complete, current, and stored
appropriately.
7. Determining appropriate revenue recognition, ensuring timely and
accurate invoicing, and monitoring receivables for project.

Communication

1. Facilitating team and client meetings effectively.

2. Holding regular status meetings with project team.
3. Keeping project team well informed of changes within the
organization
4. Effectively communicating relevant project information to superiors.
5. Delivering and engaging, informative, well-organized presentations.
6. Resolving issues as per SLA.
7. Ensuring effective communication for difficult/sensitive information
tactfully.

Technical Understanding.

1. Understanding areas of application programming, database, network

and system design.
2. Understanding Internet, Intranet, and client/server architectures.

Client Management

1. Managing day-to-day client interaction.

2. Setting appropriate client expectations.
3. Developing lasting relationships with client personnel that foster client
ties.
4. Communicating effectively with clients to identify needs
5. Continuously working towards better customer satisfaction
6. Report management

Internal Operations

1. Suggesting areas for improvement in internal processes along with

possible solutions.
2. Leading internal teams/task forces
3. Approving team members' time and expense reports in a
conscientious and timely manner.
4. Reviewing the status reports of team members and addresses issues
as appropriate.
Reliance Communications Ltd. Navi Mumbai.

Reliance Internet Data Center. (Reliance IDC).

Reliance Internet Data Center provides a complete infrastructure,

Managed services, hosting services etc. for IT systems to its clients. It has 6
major core Internet Data Centers in Mumbai, Delhi & Bangalore.

I Was Working as Project Manager.

Reliance Internet Data Center has a Project Management Group which

provides a complete IT services to new Projects and Expansion of existing
running Projects. These services includes setting up the power environment,
space allocation, Network Services, OS & System Software installations,
Database, Network customization services Etc.

Responsibilities:-

• To ensure timely delivery of projects with complete coordination

to their respective cluster customers
• To maintain the end to end coordination during the project
execution starting from PR Raising to testing and healthy
handover to IDC OPS.
• Act as the single point of contact for projects under execution for
their respective customers

This position was responsible for the timely service delivery of any new
order booked by any of the customers belonging to their cluster.

• Sending out Welcome Letter to the customer

• Developing project plans and sending it to customer, calling kick-off
meetings, understanding and defining product delivery expectation
• Sending the SPQ to the customers and coordinating with them for
completion of the same
• Overseeing the day to day operations of the Project Executives
• Taking escalations of customer issues, if any related to delivery of the
service
• Sending out the project status report of each project to the customer on
every Saturday
• Preparing weekly reports (internal) and sending it to the MIS team for
analysis and reporting to management
• Post provision of service, receiving project acceptance from the
customers
• Initiating Project Handover to the customer after completion of service
delivery. Also, documenting the project details and formal handover to
service assurance and 24 x 7 support teams
• Assisting the ICO cluster Head in analyzing the feedback by the customer
(through email or website) and implementing improvement actions
identified
• Addressing complaints of the customers belonging to their cluster,
resolution and closure of the same. Escalating issues to the ICO
cluster Head, if required.

Creators Infotech Mumbai. Deployed at client- VSNL Mumbai.

• I was working as System Administrator & My Job Profile Includes

• Monitor all the Server Activities, Network Traffic, Problems in the
Routers, Networks, Problems in the Software Modules installation etc.
• To Maintain the Functionality of the Websites Accessed by different
users.
• To Maintain the Scheduled Maintenance of equipments to avoid the
occurrence of malfunction in the networking Equipment.
• To generate the hourly basis Reports to the Main Office.

Essbee Software Ltd. Mumbai.

• I was working as a Module Leader leading a team of 5 members. I

was involved in the project from the development phase till
deployment at the client site. I was responsible for breaking up the
logical modules and assign them to the team members, coordinating
team efforts, generating weekly status reports.

Projects as Module Leader:

1. Apanganwadi.com Website for A.P. Government Department –
- Servlets, Oracle 8.
2. Web site IndoWorldJewelry.com - Servlets, Oracle 8
3. Web Site www.drugsofindia.com - ASP, SQL Server 6.5

Projects as Software Engineer:

1. Web Site www.ipoinfoline.com
2. GIS based Integrated Child Development Services monitoring package
3. Multimedia Presentation for India Post: ‘A Philatelic Passage Through
India’s Freedom Struggle’
Personal Details:

Date Of Birth : 16th March,1977.

Age : 33 Years.
Passport No. : A5657935.
Marital Status : Married.
Nationality : Indian.
Linguistic Known : English, Hindi, Marathi, Kumaoni.
Hobbies : Playing Cricket, Volley Ball,
Listening Music etc.
Other Details:

Current CTC : 10.45 Lacs/Annum.

Notice Period : 1 Months.
Reason for Job Change : Better profile.
Dream Company : A company where I will grow with
Respect to company.
Strengths:

IT : 1. Sound technical knowledge on

Windows platforms and adequate
experience in the same
2. Very good in Vendor management and
team management
3. Good in handling Customers or Clients.

NON-IT : Effective in communication,

Adaptive to new environment,
Quick in learning new technology.
Good in working with team OR alone.
Passes good patience and listening skill.