TECHNOLOGY

PROFESSIONAL:

Network/Technical support Engineer experienced in providing Network System support, file

server installations, troubleshooting and technical consulting for multiple networks in an
intensive networked environment
TECHNICAL SKILLS
Technical Expertise: Well sounding in window platform, Dos, client tools, familiar with
Netware , DHCP, Active Directory, LAN/WAN, TCP/IP, VPN, POP3, ATM, UDP, IP Subnetting,
TCP, IPX/SPX, CHAP, PAP, SMTP, Network Installation, LAN and WAN technologies (Ethernet,
GigabitEthernet, L2/L3/L4 Switching, Frame Relay, ISDN, etc.), Cisco firewalls, Knowledge of
OSI model from layer 1 to layer 7,FIX connectivity and Bloomberg, Microsoft Word, Excel
and PowerPoint. Ticket management (Remedy and Magic), Managed VoIP Solutions, VoIP
Phone Systems - Configuration / Installation / Support, supporting VOIP network in a Cisco
centric Network, Wireless Security Protocols WEP, WEP + CCX, WPA, WPA2, 802.1x,
Thorough understanding of WLAN security and network management
Operating System/Server: Microsoft NT/2000/2003/XP/Vista and window 7 professional
Remote Control Software: Citrix, Remote Desktop connection
Operating Systems: Microsoft NT/2000/2003/XP/Vista and window 7 professional
Hardware and Applications: All major server platforms
TECHNICAL EXPERTISE
PROJECTS:
Confidential
Network

Specialist

Current Project
Roles and Responsibilities

Installed new Lexmark Laser printer

Join it to the network

installation of PCs during a large PC refresh

Provide on-site tech support to include installation, maintenance and repairs of desk
tops, laptops, and peripherals.

supporting VOIP network in a Cisco centric Network

maintain servers, hardware, and software on Windows platform

installs and configure software, build new servers, network monitoring, migrate data

windows account Creation.

add user account and give priority

Confidential
Network

Support

Aug 2010 - Dec 2010

Roles and Responsibilities

Provide Desktop Support services to the OPM IT user community.

Respond to IT incidents and requests received from Remedy tickets escalated from
the Service Desk.

maintain servers, hardware, and software on Windows platform

installs and configure software, build new servers, network monitoring, migrate data

windows account Creation.

add user account and give priority.

Create Remedy tickets for incidents and requests that are received by the user
community while working on the floor.

Schedule resolution times with customers prior to resolving incidents and requests
remotely utilizing LANDesk or by desktop visits.

Provide continuous status updates to Remedy work logs to be viewed by Service

Desk Analysts and by the user community to ensure that accurate and up-to-date
information is available.

Troubleshoot and resolve user incidents and requests dealing with the Microsoft
operating system, Active Directory, Microsoft Office Suite, Blackberry, Citrix, VPN.

Deploy hardware and software to fulfill user requests.

Escalate tickets to Tier 3 Technicians in the event that an incident or request cannot
be resolved at the Tier 2 level.

Troubleshoot and resolve user incidents and requests dealing with OPM owned
hardware and peripherals.

Ensure all Asset Management information is passed to the Asset Management Team
to ensure accurate information is recorded in Remedy Asset Management

Answer phone calls when directed by the Tier II Lead Manager during peak hours and
when call volumes are high.

Routing protocols such as OSPF, BGP, and using static routes.

Supporting LAN and WAN networks

Confidential
New

York,

Desktop
Jan

Support

NY
Engineer

2008-Aug

2010

Roles and Responsibilties

AD Migration Project that resulted in migrating Novell GroupWise users to MS Office

Outlook users using VB Scripts and MS Exchange Server.

Troubleshoot, documented and resolved all technical issues pertaining to MS

Windows 2000, XP, Office 2000, 2003, Network Connectivity, and hardware related issues.

Setup and configuration of handheld devices (e.g Blackberry / iOS/Palm/Andriod)

outlook email in enterprise environment.

Install, configure, and troubleshoot proxy technology from Bluecoat, Websence, Cisco
IronPort and Scansafe

configure, and troubleshoot VPN and SSL VPN technology from Citrix and Juniper

Provide End User support (desktop support), assist with VDI migration

Assist with troubleshooting issues as a result of the migration

Provide end user support after migration.

Troubleshoot and maintain all of Continuum health partners' networked Dell, Cannon,
Xerox, and HP (Printers and Scanners) on Windows 2003 Print Server.

Provide support to nurse station, business user including executive high end users.

Configured and support MS Outlook to run on Exchange Server.

Assigns and coordinates work projects, such as converting to new hardware and
software

Assists user to resolve computer-related problems, such as inoperative hardware

Wireless Security Protocols WEP, WEP + CCX, WPA, WPA2, 802.1x

Thorough understanding of WLAN security and network management

Trains workers in use of new software or hardware

Installs new hardware and maintains existing hardware.

Supports and maintains user account information including rights, security and
systems groups.

System hardware and software end user support including Network connectivity,
Windows 7 and XP clients, Lotus Notes, Norton Antivirus, and Microsoft Office.

Manage Checkpoint and Cisco firewalls for security purposes.

Analyzes complex network problems and coordinates resolutions.

Support the roll-out of new hardware and software in hospital environment.

Joining the domain, move users profile Installation of desktop hardware and software
applications, security updates, and security packs
Confidential
New

York,

Lead-tech

Dell

NY
support

Mar 2007-Dec 2008

Provide on-site tech support to include installation, maintenance and repairs of desk
tops, laptops, and peripherals.

Monitoring of proprietary application performance, uptime, and operability FIX

connectivity and Bloomberg

Full command of Unix Command-line operations

Oversee the daily performance of computer systems.

Set up equipment for employee use, performing or ensuring proper installation of

cable, operating systems, and appropriate software

Conduct computer diagnostics to investigate and resolve problems and to provide

technical assistance and support.

Trains end users in use of equipment and software. Interacts with brokers staff and
users to determine user PC and Networking needs and resources required to fulfill needs

Imaging of Computers, and Laptop. (Symantec ghost)

Installing all network applications that were approved

Confidential
Edison,

NJ

Support

Technician

Aug 2006- Nov 2008

Remotely support desktop technology platforms

Effective queue and ticket management (Remedy Ticketing System)

Perform software install pushes using remote access tools

Performs restorative and maintenance tasks either remotely or at the end user's
location to resolve problems, using basic troubleshooting and technical skills.

Establish connectivity via dial-up modem, DSL, or Cable modem

Configure router with filters and usernames and passwords using hyper-terminal
Confidential
Edison,
Jr.

NJ
Network

Support

Dec 2004- Dec 2005

Responsibilities:

Responsible for network issues related to LNP Support ( Local Number Portability)

Responsible for analyzing, testing, isolating and repairing network and customer
issues.

Performs proactive monitoring, configuration management and fault resolution of

complex voice and data services

interaction and escalates troubles internally and externally (LECs) and other carriers)
on behalf of the customer

Standard network services is expected (DNS, DHCP, NTP, TFTP, HTTP, FTP, SMTP, SSL,
SNMP, etc.)

Managed VoIP Solutions.

VoIP Phone Systems - Configuration / Installation / Support

Develop and maintain liaison relationships both internal and external to the company.

Used Ticket management for Documentation - Magic Ticket System

supporting VOIP network in a Cisco centric Network

EDUCATION/CERTIFICATIONS
BSC

of

Science

Dell

in

Computer

Information

Certified

System,
- Valid

Network+ Valid
Cisco Certified Network Administrator (CCNA)
Professional
Information
Association

Affiliations
Technology

&

Telecommunications

Association,

Network

Professionals