Prepared By:: Independent University, Bangladesh November 2012

The Impact of International Trade Growth
in Bangladesh; A study of Uttara Bank

Limited at Uttara Branch.
Prepared by:
Farhana Haque
ID: 0920141
An Internship report presented in partial fulfillment of

the requirements for the degree
Bachelor of Business Administration
Independent University, Bangladesh

November 2012
Uttara Bank Ltd, Uttara Branch
The Impact of International Trade Growth in

Bangladesh; a study of Uttara Bank Limited at
Uttara Branch.
By
Farhana Haque
ID: 0920141
November
2012
Dr. A.N.M. Shibly Noman Khan,
Letter of Transmittal
Dr. A.N.M. Shibly Noman Khan
School of Business
Independent University Bangladesh (IUB)
Subject: Submission of Internship report.

Dear Sir,
With due respect, I would like to inform you that I have completed the internship report on
The Impact of International Trade Growth in Bangladesh; a study of Uttara Bank
Limited at Uttara Branch. It is immense pleasure for me because I have successfully
completed this report by receiving your continues guideline as a supervisor.
I have endeavoured to prepare this report from my level of best to accumulate relevant &
insightful information about the UBL.If I am included any wrong information in
unconsciously so please forgive me as your student. It is a great experience for me to make
this report. I have tried to make the report comprehensively with in the schedule time &
limited recourse.
I make to ensure you that if you have any query about any matter collecting information
regarding this report so please ask me and I will best try to answer you.
Your Sincerely
.................................
Farhana Haque
ID: 0920141
BBA (Major in FIN)
Independent University Bangladesh (IUB)
Acknowledgement
At the very beginning I would like to express my deepest gratitude to almighty ALLAH
(SWT) for giving me the strength and the composure to finish this task within the scheduled
time.
In conducting this report, I have received generous help from many persons, which I like to
put on record here with deep gratitude and great pleasure.
First and foremost, I am highly indebted to my internship supervisor Dr. A.N.M. Shibly
Noman Khan
School of Business Independent University
Bangladesh. He allowed me her precious time freely right from the very beginning of this
internship work till the completion. His experienced guidance, affectionate encouragement
and critical suggestions provided me necessary help for the report and make the way for the
meaningful ending of this report work in a short duration. I have no hesitation to say that,
without his constant supervision and valuable advices and suggestions from time-to-time, I
would be failed to complete the whole thing.
I am also grateful to the employees of Uttara Bank Ltd. (Uttara Branch) for spending their
valuable time and share enough information with me. Specially, more delightfully I would
like to thank The Assistant General Manager (AGM) at Uttara Branch, shiful Islam for his
enormous supervision on me and giving me enough support to work under different Senior
Officers. Moreover I would also like to thanks all those who contributed through their
comments and suggestions to prepare this paper in a comprehensive manner.
Executive Summary
Involvement of the banking sector in different financial events is increasing day by day. At
the same time the banking process is becoming faster, easier and the banking arena is
becoming wider. As the demand for better service increases, the banking organizations are
coming with innovative ideas. In order to survive in the competitive field of the banking
sector, all banking are looking for better service opportunities to provide to their clients. As a
result, it has become essential for every person to have some idea on the bank and banking
procedure.
In the age of modern civilization bank is playing its spending role to keep to the economic
development wheel moving. The corporation of the bank is needed in every economic
activity. In fact there is hardly any aspect of development activity where state inspired or
otherwise where bank do not have role to play.
It gives us immense pleasure that we got the opportunity to prepare the report on Uttara Bank
Limited and supplying information and documents related to their foreign exchange
activities. Uttara Bank Ltd. has a country wide branch network through which they provide
comprehensive banking services to their customers, which includes wealthy individuals,
corporate client and financial institutions. Customers satisfaction is the top priority of the
bank. Bank in its goal has mentioned that customers expectations will be meeting through
innovative financial products and services. Deposit scheme includes current accounts, savings
account, and fixed deposit receipt, foreign currency current accounts, security deposit receipt
(SDR) and short term deposit accounts (STD). Loans scheme includes consumer credit,
education loan, executive loan, corporate loan etc.
The practical activities of foreign exchange business what I have done is outlined in this
report. Various rules and regulations, policies and procedures relating to different banking
activities have also been enumerated hare.
Table of Content Topic

Content No.
Content Topic
Page No.
Chapter one: Company Profile
1-8
1.1
Introduction
01
1.2
Introduction of Uttara Bank Limited
01
1.3
Background of Uttara Bank Limited
02
1.4
Uttara Bank Ltd. at a Glance
02
1.5
Mission of UBL
03
1.6
Vision of UBL
03
1.7
Strategies of UBL
03
1.8
Organization Structure of Uttara Bank Ltd
04
1.9
05
1.10
Chart of Internship in Uttara Bank Ltd, Uttara

Branch
Introduction of UBL, Uttara Branch
1.11
Departments of the Branch
05
1.12
Products of UBL, Uttara Branch
05
1.12.1
Deposit Modes
05
1.12.2
Remittance
06
1.12.3
Service:
06
1.12.4
Investment Modes
06
1.12.5
Other Loans & Lease Service
07
1.12.6
Foreign Exchange Modes
07
1.13
Organization Chart of UBL: Uttara Branch
08
9 - 10
2.0
2
Chapter Tow : Internship
Position &
Duties
2.1
Position of Internship Activities:
09
2.2
Working hours
09
05
Content No.
Content Topic
Page No.
2.3
Job Description
09
2.3.1
Cheque Clearing Department:
09
2.3.2
Loan and Advance Section
10
2.4
Learning Points
10
3.0
Chapter Three: PROJECT PROFILE
11 - 16
3.1
Introduction
11
3.2
origin of the report
11
3.3
the problem statement
12
3.4
Framework
12
3.5
Research question
12
3.6
Hypothesis
12
3.7
Review of the Literature
13
3.8
Objectives of the Report
13
3.9
Methodology of the Study
14
3.9.1
Research Type
14
3.9.2
Sampling Plan
14
3.10
15
Sources of Data
3.11
15
Data Analysis
3.12
3.13
Significance of the research

Limitations of the Study
16
16
4.0
Chapter Four : Foreign Exchange of

UBL
18 - 33
4.1
Foreign Exchange Department of UBL
18
4.2
Foreign Exchange Department
18
4.2.1
Fundamentals of Foreign Policy
19
Content No.
Content Topic
Page No.
4.2.2
Income of the bank in foreign exchange sector
20
4.2.3
Opening of Foreign Exchange Accounts by UBL
20
4.2.4
Papers and Documents required on UBL at the

time of opening L/C
21
4.2.5
Functions of Foreign Exchange Department
22
4.3.1
Import section
22
4.3.2
Import procedure of Uttara Bank
23
4.3.3
Import Mechanisms
24
4.3.4
Role of L/C in the import procedure of UBL
25
4.3.5
Scrutinizing of L/C application
25
4.3.6
Presentation of the documents
26
4.3.7
Payment procedure of the Import Documents
27
4.3.7.1
Pre- Import Financing
27
4.3.7.2
Post Import Financing
28
4.4.1.
Export section
28
4.4.2
Function of Export Section
29
4.4.3
30
Export Procedure
4.4.4
31
Negotiation
4.4.5
4.4.6
Risk in Negotiation
Back To Back L/C (BTB L/C)
32
32
4.4.7
Documentation for Export Purpose
33
4.4.8
Secure Over-Draft (SOD) Export
33
4.4.9
Packing Credit (PC)
33
5.0
Chapter five : Result analysis and f Finding
5.0
34 - 56
Content No.
Content Topic
Page No.
5.1
Result and Analysis
34
5.2
Analysiss Of the Topic
49
5.2
Analysis of the Foreign Affairs
49
5.2.1
Import Affairs
49
5.2.2
Import Business
50
5.2.3
Import Business Growth
52
5.3.1
Export Affairs
53
5.3.2
Export Business
54
5.3.3
Export Business Growth
55
5.4
Import and Export growth
56
6.0
Chapter six: Finding, recommendation

and Conclusion
57 - 61
6.1
Findings
57
6.2
Recommendation
58
6.3
Conclusion
62
6.4
References
61
Appendix
1.1. Introduction:
The internship program is an opportunity for the students and it bears a great significant for
us. It familiarizes the students with the practical business operations. The students of
internship program get the chance to understand the real business world closely and
familiarize themselves with internal and external expects of business. It gives them an
opportunity to develop the analytical skill and scholastic aptitude.
So, I need proper application of my knowledge to get some benefit from my theoretical
knowledge make it more useful. When I engage myself in such fields to make proper use of
my theoretical knowledge in my practical life situation. Such theoretical knowledge is
obtained from a course of study at only the half way of the subject matter. Internship implies
on other the full application of the method and procedures through rich acquire of subject
matter can be forcefully applied in my day-to-day life situation.
1.2. Introduction of Uttara Bank Limited:

Uttara Bank Limited is one of the oldest and largest commercial banks in private sector in
Bangladesh. It provides mass banking services to the customers through its branch network
all over the country. This bank has been playing a vital role in socio-economic, industrial and
agricultural development as well as in the overall economic development of the country since
its inception through savings mobilization and invests of funds.
The prosperity of a country depends on its economic activities. Like any other sphere of
modern socio economic activities, banking is a powerful medium of bringing about socio
economic changes of a developing country. Without adequate banking facility agriculture,
commerce and industry cannot flourish. A suitable developed banking system can provide the
necessary boost for the economic growth of the country. Because banking system is linked
with the whole country.
Uttara bank limited, a private commercial bank, offers a range of mass banking services and
products in Bangladesh. Its deposit products include savings bank accounts, fixed deposit
accounts, short term deposit accounts, current accounts, pension accounts and foreign
currency accounts. The banks loan and lease service comprise micro credit, small and
medium enterprise financing, industrial loans, working capital financing, export credit,
import credit, bills purchase, letter of credit, letter of guarantee, lease financing, transport
Page 1 of 61

financing, consumers loan schemes and house building loans. It also offers various remittance
services, including remittance of fund from abroad by Bangladesh.
1.3. Background of Uttara Bank Limited:

At first Uttara Bank was established in 1964 named Eastern Banking Corporation. After
liberation war it named Uttara Bank. In 1984 published market share and named Uttara Bank
Limited. Uttara Bank is one of the oldest and largest commercial banks in private sector in
Bangladesh, with years of experience. Adaptation of modern technology both in terms of
equipment and banking practice ensures efficient service to clients. 207 branches at home and
600 affiliates worldwide create efficient networking and reach capability. Uttara is a bank
that serves both clients and country. The bank is listed in the Dhaka Stock Exchange Limited
and Chittagong Stock Exchange Limited as a publicly quoted company for trading of its
shares.
1.4. Uttara Bank Ltd. at a Glance:
UBL is one of the largest private banks in Bangladesh.
It operates through 211 fully computerized branches ensuring best possible and fastest
services to its valued clients.
The bank has more than 600 foreign correspondents worldwide.
Total number of employees nearly 3,562.
The Board of Directors consists of 13 members.
The bank is headed by the Managing Director who is the Chief Executive Officer.
The Head Office is located at Banks own 18-storied building at Motijheel, the
commercial centre of the capital, Dhaka.
UBL Networks
Banijya Offices ( Banijya Branch & Local Office )
Regional Office
12
Worldwide Affiliates
600
Total Branches ( Including Banijya Branch & Local Office )
211
Authorized Dealer Branches
38
Treasury & Dealing Room
Training Institute
Man Power
3562
Page 2 of 61
1.5. Mission of UBL:

To established banking through the introduction of welfare oriented banking system and also
ensure equity and justice in the field of all economic activities, achieved balanced growth and
equitable development through diversified investment operations particularly in the priority
sectors and development areas of the country. To encourage socio-economic uplift and
financial service to the lower income community particularly in the rural areas.
1.6. Vision of UBL:

Its vision always strive to achieve superior financial performance is considered a leading
Bank by reputation and performance.
To established and maintain modern banking techniques, to ensure the
soundness and development of financial system.
Try to encourage saving in the form of direct investment.
Be one of the best banks in the Bangladesh.
To contribute in the socio-economic development of Bangladesh.
To established relationship banking and improve service quality through
development of strategic marketing plan.
To ensure optimum utilization of all available resources.
1.8. Strategies of UBL:

To strive for customers best satisfaction & earn their confidence.
To manage & operate the Bank in the most effective manner.
To identify customers needs & monitor their perception towards meeting those
requirements.
To review & updates policies, procedures & practices to enhance the ability to extend
better services to the customers.
To train & develop all employees & provide them adequate resources so that the
customers needs are reasonably addressed.
To promote organizational efficiency by communicating company plans, polices &
procedures openly to the employees in a timely fashion.
Page 3 of 61

To cultivate a congenial working environment.
To diversify portfolio both the retail & wholesale markets.
1.7. Organization Structure of Uttara Bank Ltd:
Figure 1.7.1: Organization Structure of Uttara Bank Ltd.
Page 4 of 61
1.9. Chart of Internship in Uttara Bank Ltd, Uttara Branch:
Figure: Chart of Internship in Uttara Bank Ltd.
1.10. Introduction of UBL, Uttara Branch:

Uttara Bank, Uttara Branch is situated at the Singapore Plaza 1st floor, 17 mymensingh road,
Sector=03, Uttara Model Town, Dhaka-1230. The bank is designed under two floors. It has
been providing banking services for the customers of commercial area.
1.11. Departments of the Branch:

Account opening (Front Desk) department.
General Banking Department.
Cash department.
Investment department.
Foreign Trade department.
Clearing department
1.12. Products of UBL, Uttara Branch:

1.12.1 Deposit Modes:
Fixed Deposit
Double Benefit Deposit Scheme
Page 5 of 61

Deposit Pension Scheme
Monthly Deposit Scheme
Bearer Certificate of Deposit
Short Term deposit
Savings Bank Deposit
Current Account
Foreign Currency Deposit
1.12.2 Remittance:
Pay Order
Demand Draft
Telegraphic Transfer
Mail Transfer
1.12.3 Service:
Express Money
Money Gram
Instant Cash
SWIFT Service
International Money Order
1.12.4 Investment Modes:

Demand Loan (House Building / Apartment)
House Building General
House Building Commercial
Agricultural Loan (Production)
Loan to Primary Procurers
Loan for Tea Crop Production
Term Loan
Small Industries
Medium Industries
Large Industries
Export Financing
Ready Made garments / Others

Page 6 of 61
Jute Products and Others
Commercial Loan
Financing Towards the Agro based Businessman
Loan to Agricultural Inputs Traders
Fertilizer Dealers / Distributors
Jute Trading
Other Loan
Loan Against FDR
Loan Against DPS
1.12.5 Other Loans & Lease Service:

Over Draft
Micro Credit
Export Credit
Import Credit
Bills Purchases
Loan on Securities
Loan on Secured Mortgage
Payment Against Documents
Loan Against Imported Merchandise
Export Development Loan
1.12.6 Foreign Exchange Modes:

FCAD Account (Foreign Currency Account Deposit)
NFCD Account (Non Foreign Currency Account Deposit)
RFCD Account (Residential Foreign Currency Deposit)
Page 7 of 61
1.13. Organization Chart of UBL: Uttara Branch:
General Manager (GM)

(Vice President)
Deputy General Manager

(DGM)
General Banking
(Principal Officer)
Deputy General Manager

(DGM)
Loan & Advance

(Principal Officer)
Foreign Exchange
(Principal Officer)
Assistant General Manager (AGM)
Senior Officer
Senior Officer
Officer
Probationary
Officer
Officer
Assistant Officer
(Grade-I)
Assistant Officer
(Grade-I)
Assistant Officer
(Grade-I)
Assistant Officer
Assistant Officer
Assistant Officer
Grade (II)
(Grade-II)
Page 8 of 61
(Grade-II)
2.1. Position of Internship Activities:

I have done my internship at Uttara Bank Limited, Uttara Branch from September 09, 2012 to
November 08, 2012. It is one of the leading private commercial bank of Bangladesh. First
day I reached Head Office at 9 AM. And introduced the HR manager Md. Quiyyum Hossain,
he gave me the internship joining paper then I went to the internship branch. I entered in
Bank and met with the branch manager. Then he introduced me with other officers of the
branch. The working environment of the organization is conductive and friendly. The officers
are very skilled in their respective fields and always willing to share their knowledge. My
overall experiences had been very fascinating and I believe internship period at the Uttara
Bank Limited, Uttara Branch will definitely help me a lot in building my future career.
2.2. Working hours:

I worked there as like a permanent employee. Everyone is supposed to be in the office within
9.45 AM. I have to maintain the time line. But bank dealing their customers at 10 AM. To 4
PM. But all of the employees worked in office till 6 PM and I also worked in office till 6
PM. Moreover I also had given the extra time one/two hours in the office after office
scheduled time.
2.3. Job Description:

The report has been prepared on the basis of experience gathered during the internship time.
Though my main focus was on foreign exchange department but I got the opportunity to visit
some department and work practically under the supervision of the in-charge officers. They
assigned me to different desks for a particular time in period, so that I could work practically
and could learn the different banking activities and how to work and behave in organization.
My internship period in each department is as follows:
2.3.1Cheque Clearing Department:

I was worked first two weeks in Cheque clearing department. Cheques are 2 types one is
Cross Cheque and another is Cash Cheque. Cash Cheque customers dropped their Cheque in
Page 9 of 61

the cash counter and easily collect their cash money. But another side Cross Cheque holders
drop their Cheque in Cheque clearing house above TK.5 lac Cheque holder collect their
money within a days, but less than TK.5 lac Cheque holder collect their money within 3 days.
2.3.2 Loan and Advance Section:

I was worked next two week in loan and advance section. Here I have known the consumer
loan, house repairing loan process. I have worked in ledger book.
2.4. Learning Points:

After rigorous effort in the internship period at the bank following knowledge added to me.
I have learned how to open an account, what do the documents require to open
an account and its opening process like savings account, current account.
I have learned how many types of depository are available in UBL at
Corporate branch and what are the interest rates allocated to the customer for
their deposit.
I have learned consumer loan process
Knowing of opportunity about Import and export transaction.
I have learned how to open Letter of Credit(L/C)
I have learned export and import process collection.
Page 10 of 61
3.1. Introduction
Preface:
Economy of Bangladesh is in the group of worlds most underdeveloped economics. One of
the reasons may be its underdeveloped banking system. Since 1990, Bangladesh government
has taken a lot of financial sector reforming measures for making financial sector as well as
banking sector more sound and transparent, a formulation and implementation of this reform
activities have also been participated by different international organization like World Bank,
IMF etc.
The government of Bangladesh has been pursuing a strong commitment to develop the
general banking system of the country and also under taking a liberal policy to attract foreign
exchange business because foreign exchange business is considered as a key to economic
development. Countries like Bangladesh are mostly depended on import of raw materials to
export quality goods.
Commercial banks are the vital sector by which the foreign exchange transactions are
effected or settled. In The Uttara Bank Limited Foreign Exchange department is playing that
kind of important role to earn maximum profit and to contribute in the development of the
economy of Bangladesh.
3.2. Origin of the Report:

As a course for the Bachelor of Business Administration (BBA) Independent University
Bangladesh, I required to complete an internship in a suitable business organization and
submit a report on my findings. I had been selected to work in Uttara Bank Limited (UBL),
Uttara Branch. While working at Uttara Bank Limited I was assign the entire major
department like Foreign Exchange. Basically this report is based on practical working
experience. After discussion and getting content, I started to work on the report titled The
impact of international trade growth in Bangladesh; A study of Uttara Bank Limited at
Uttara Branch. With the practical exposure, theory can never be fruitful. For this, BBA
program has been designed in such a way that a student gets practical knowledge. A student
needs to go for practical orientation in some organization where his/her duty is to bear all the
things from operations and activities of that bank. In this report I tried my best to focus on the
foreign exchange operation of Uttara Bank Ltd.
Page 11 of 61
3.3. The problem statement:

Hence as the exporters and importers are switching from one bank to another bank, so the
banking growth decreases. Because the importers and exporters have seen how much facility
the banks can provide them. Not only this, the importers and exporters have also seen which
bank can finish the formalities fast concerned with L/C.They have also seen in how many
days the money payment of L/C is done, and the money charged is also not much so, there
fore now the importers and exporters who open L/C account in Uttara Bank Limited, if they
get a good offer then they immediately switch on to other bank.
3.4. Framework:
Dependent
Impact the growth of L/C
Independent
Import and export Increase
Import and export Decrease
3.5. Research question:

RQ1): Does the growth of L/C on import and export increased?
RQ2): Does the growth of L/C on import and export decreased?
Page 12 of 61
3.6. Hypothesis
H1): The growth of L/C on import and export increased.
H2): The growth of L/C on import and export decreased.
3.7. Review of the Literature:

Foreign exchange refers to the process or mechanism by which the currency of one country is
converted into the currency of another country and thereby involves the international transfer
of money. It is the means and method by which rights to wealth in a countrys currency are
converted into rights to wealth in another countrys currency. In banks when we talk of
foreign exchange, we refer to the general mechanism by which a bank converts currency of
one country into that of another. Foreign trade gives rise to foreign exchange. Foreign trade is
transacted either in the currency of the exporters country or that of the importers country, or
that of a third country acceptable to both the exporter and the importer.
Foreign exchange is the system or process of converting one national currency into
another and of transferring the ownership of money from one country to another.
- Dr. Paul Einzig

Foreign exchange is that section of economic science which deals with the means and
methods by which rights to wealth in one countrys currency are converted into rights to wealth
in terms of another countrys currency. It involves the investigation of the method by which the
currency of one country is exchanged for that of another, the causes which render such
exchange necessary, the forms which in exchange may take and the ratios or equivalent values
at which such exchanges are effected.
- Mr. H. E. Evitt,
Foreign exchange is concerned with the settlement of international indebtedness, the methods
of effecting the settlements and the instruments used in this connection, and the variation in
the rates of exchange at which settlement of international indebtedness is made.
3.8. Objectives of the Report:

The main objective of the report is to fulfil the requirement of BBA program. For this I have
to attach with an organization and Uttara Bank Limited, Uttara Branch. The main objective of
Page 13 of 61

the study is to examine the export and import activities of Uttara Bank Limited. However, the
specific objectives are the following:
To know the background of Uttara Bank Limited and its banking business in
Bangladesh.
To gain knowledge about export and import functions of Uttara Bank Ltd, Uttara
Branch.
To know the strengths and weakness regarding export and import business of UBL,
Uttara Branch.
To identify the problems related to Foreign Exchange activities faced by the Uttara
Bank Ltd, Uttara Branch.
3.9. Methodology of the Study:

During my study I followed some methodology to find out fact and features of the bank and
I also used qualitative and quantitative method which contains some past and present
features of Uttara Bank Ltd., Uttara Branch. The information of this report has been
collected two sources:
Primary Sources of Data:
Personal observation.
Face to face conversation of the officers.
Face to face conversation of the client.
Working at different desks of the bank.
Secondary Sources of Data:
Statement of Affairs (September novmber-2012)
Annual report of Uttara Bank Limited-2007-2011
Progress report of the Bank.
Internet.
To complete this report successfully I have to follow some methods. These are as follows:
3.9.1. Research Type: This research is Description in nature.
3.9.2. Sampling Plan: The sampling for this research is as follows:
Page 14 of 61

1 Sampling Frame: The research was conducted in Uttara Bank Limited, Uttara
Branch.
2 Sampling Element: Respective officers and Foreign Exchange clients of the branch.
3 Sampling Procedure: For the research I have used probability Convenience sampling
technique.
4 Sample Size: Foreign Exchange clients 50. The sample size is 50.
3.10. Sources of Data

Data were collected from two sources. They are as follows:
Primary data: Face-to-face conversation with the L/C clients.
Informal conversation with the clients.
Relevant file study as provided by the officers concerned.
Primary data which I have personally collected during my internship period at UBL via
likes as interviews and discussions with L/C clients personnel, personal observation and
doing work myself.
Secondary data: The Secondary Sources of data and information are Annual Reports of Uttara Bank Limited.
Periodicals published by Bangladesh Bank.
Various books, articles, compilations etc. Regarding general banking functions,
foreign exchange operations and credit policies.
This data is collected by annual reports of bank journals and brochures published by UBL,
also collected necessary information from banking related books, magazines, newspapers and
Bank website.
Page 15 of 61
3.11. Data Analysis:

For data analysis I have done qualitative and quantitative analysis with the data I have
collected from the respondents.
In my study I will mainly depend on primary data that will be collected through direct survey.
I have developed a questionnaire that contained 14 questions. Data collection will be done on
a random basis. The sample size will be 50. The results will be represented through Column
charts. My research findings will come out through analyzing those data.
In the organization part, information will be provided in a descriptive manner. In the project
part data will be analysed by the Microsoft excel.
3.12. Significance of the research:

Bank is the heart of the economics and banking is the blood circulation of countrys
economic growth. Banks perform a significant role to serve the needs of the society in
different sectors, such as: capital formation, large scale of production, industrialization,
growth of trade and commerce etc. and banks are contributing a lot of aspect. Uttara Bank
Limited is one of the oldest and largest commercial banks in private sector in Bangladesh. It
provides mass banking services to the customers through its branch network all over the
country. So I have tried to represent their performance and problems and prospects on the
ground of Foreign Exchange banking.
3.13. Limitations of the Study:

There were some problems while I conducted the orientation program. A wholehearted effort
was applied to conduct the program and to bring a reliable and fruitful result. In spite of
having the wholehearted effort, there exit some limitations, which acted as a barrier to
conduct the program. The limitations are:
To continue study in such a vast are requires a big deal in time.
Page 16 of 61

Another Problem was time constraints. The duration of my internship Program
was only 3 month. But this time is not enough for a complete and fruitful study.
The employees of the bank are so much busy so they cannot provide me to give
information about the foreign exchange such as import, export etc.
We cant present the recent data relating to Foreign Exchange Business.
Because the annual report and the financial statement are published at the
month of January every year.
It requires lot of assistance from all level officers and staff but as a bank the
officers were busy in doing their jobs.
Sufficient books, publications, facts and figures are not available; these
constraints narrowed the scope of accurate analysis. If these limitations were
not been there, the report has been more useful and attractive.
Page 17 of 61
4.1. Foreign Exchange Department of UBL:

Foreign exchange is an important department of Uttara Bank Limited, which deals with
import, export and foreign remittances. Foreign Exchange is an International Department of
the Bank. It facilitates international trade through its various modes of services. It bridges
between importers and exporters. This department mainly deals in foreign currency, that's
why it is called foreign exchange department. This department is playing an important role in
enhancing export earnings, which aids economic growth and in turn it helps for the economic
development. On the other hand, it also helps to meet those goods and service, which are
most demandable and not adequate in our country.
4.2. Foreign Exchange Department:

Foreign Exchange department deals with foreign currency and the transaction of it. The major
jobs of this department are listed below:
1. Letter of Credit
2. Dollar/ Travellers Check Endorsement.
3. Foreign Remittance
4. Foreign Currency Account.
Parties to the Letter of Credit

The Applicant
Issued Bank
Importer (Applies for L/C)

It is the Bank which opens issues a L/C on behalf of the importer
It is the Bank, which adds its confirmation to the credit and it, is
Confirming Bank
done at the request of issuing Bank. Confirming Bank may or may

not be advising bank
Advising
or
Notifying Bank
It is the bank through which the L/C is advice to the Notifying Bank
exporter. This Bank is actually situated in exporter country. It may
also assume the role of confirming and /or negotiating bank
depending upon the condition of the L/C
Negotiation Bank
It is the Bank which negotiated the bill and pays the amount to the
beneficiary. The advising Bank and the negotiating bank may or
Page 18 of 61

may not be the same
Accepting bank
Sometimes it can also be confirming Bank accepting Bank lit is the

Bank on which the bill will be drawn ( as per condition of the credit)
usually it is the issuing Bank
Reimbursing Bank
It is the bank ,which would reimburse the negotiating Bank after

getting payment
4.2.1 Fundamentals of Foreign Policy:

There are 3 fundamental aspects in the general mechanisms of foreign exchange:
Every country has its own currency legal distinctive unit account.
The exchange rate affected by means of credit instruments e.g. draft, mail,
transfer, telegraphic transfer etc.
Banks by book keeping entry carried out in the two centres concerned effect
the conversion of one currency into another.

.Parties to a Documentary Credit
Importer/Buyer/Applicant,
The Beneficiary/Exporter/Seller
The Issuing Bank
The Advising Bank
The Negotiating Bank
The Confirming Bank
The Paying/Reimbursing Bank
Page 19 of 61
Issuance of a Documentary Credit

The client, on whose behalf the credit is issued, should have the following characteristics:
Account holder of the bank
Good for transaction
Integrity
Credit Worthiness
4.2.2 Income of the Bank in Foreign Exchange Sector:
Commission on opening a BTB L/C which is determined on the basis of Bill

for Collection selling rate.
0.45% commission on the deferred L/C for 120 days & .30% commission on
the deferred L/C for 90 days if the applicant bank accept the bill for payment
(ABP) in respect of its application.
Tk. 500 foe shipping guarantee to the customs department of the port if the
applicant wants to discharge the imported products before receiving the
documents related to export. The bank acts as a guarantor taking all
responsibilities related to payments.
7-10% interest rate on packing credit.
4.2.3 Opening of Foreign Exchange Accounts by UBL:

UBL opens foreign currency account. Foreign currency account is used for receiving foreign
currency from abroad or for sending the currency to abroad. It can be used in favour of a
person or in favour of exporters.
Page 20 of 61
Foreign Currency Account:

Foreign Currency Act. For private individual/firm/organization
Any person/firm/organization who earns foreign currency can open Foreign Currency
Account with UBL.
Payments in foreign currency may be made freely abroad from this account and local
payment in Taka may also be made from this account.
Bank pay interest provided the accounts are maintained in the form of term deposit for
minimum period of 90 days.
4.2.4 Papers and Documents required on UBL at the time of opening L/C:
Performa invoice/indent
Insurance Certificate
Letter of continuity (Undertaking)
Importer Registration Certificate (IRC)
Trade license
IMP form
Letter of Credit authorization(L/C form)
Credit report of the importer/ exporter
Tax identification number
Value added tax
L.C.A dully filled
Incorporation certificates of joint companies
Memorandum and Articles of Association
Page 21 of 61
4.2.5 Functions of Foreign Exchange Department:
Foreign Exchange
Import
Export
Remittance
Export L/C
Advising
Opening L/C
Loan Against
Trusted Receipt
Pre-shipment
Finance
Inward
Remittance
Loan against Import

Merchandise
Post-shipment
Finance
Payment against
Document
Foreign Bill for

Collection
Foreign Trade
Outward
Remittance
In Uttara Bank limited foreign exchange is divided in to three parts according to the major
activities:
Import oriented foreign exchange activities.
Export oriented foreign exchange activities.
Foreign Remittance Operation.
4.3.1. Import Section

The function of this section is mainly to deal with various components such as:
Letter of Credit (L/C)
Payment against Document (PAD)
Payment against Trust Receipt (PATR)
Page 22 of 61

Loan against Imported Merchandise (LIM)
4.3.2 Import procedure of Uttara Bank:

As per Import &Export Control Act-1950 no person can indent, import or export any goods
into Bangladesh except in case of exemption issued by the Government of the peoples
Republic of Bangladesh. So for doing import business at first every importer should obtain
Import Registration Certificate.
The procedures, which follows at the time of import areas, follow The buyer and the seller conclude a sale contract provided for payment by
documentary credit.
The buyer instructs his bank (the issuing Bank) to issue a credit in favor of the
seller/Exporter/Beneficiary.
The issuing bank then send message to another bank (Advising bank/Confirming
Bank) usually situated in the country of seller, advice or confirms the Credit Issue.
The Advising/Confirming Bank then informs the seller through his bank that the
credit has been issued.
As soon as the seller receives the credit, if the credits satisfy him then he can reply
that, he can meet its terms and conditions, he is in position to load the goods and
dispatch them.
The seller then sends the documents evidencing the shipment to the bank where the
credit is available (Nominated Bank). This can be the issuing bank or confirming
bank. Bank named in the credit as the paying, accepting and negotiating bank.
The bank then checks the documents against the credit. If the documents meet the
requirements of the credit, the bank then pay, accept or negotiate according to the
terms of credit. In the case of credit available by negotiation, issuing bank will
negotiate with recourse. The bank, if other then the issuing bank, sends the documents
to the issuing Bank.
Page 23 of 61

The issuing bank checks the document and if they found that the document has meet
the credit requirements, they realize to the buyer upon payment of the amount due or
other terms agreed between him and the issuing bank.
The buyer sends transport documents to the carrier who will then proceed to deliver
the goods.
An Importer is required to have the followings to import through the bank

A bank account in the bank.
Import Registration certificate.
Taxpaying identification number.
Performa invoice indent.
Membership certificate.
LCA (Letter of Credit Application) from duly attested.
One set of Imp from.
Insurance cover note with money receipts.
Others.
4.3.3 Import Mechanisms:

To import, a person should be competent to be an importer. According to import and export
control act, 1950, the officer of the chief controller of import and export provides the
registration (IRC) to the importer. After obtaining this, this person has to secure a letter of
credit authorization (LCA) from Bangladesh bank and then a person becomes a qualified
importer. He is the person who requests or instructs the opening bank to open an L/C. he is
also called opener or applicant of the credit.
Page 24 of 61
4.3.4 Role of L/C in the import procedure of UBL:

A L/C is a letter issued by a bank (issuing Bank) at the request of its client addressed to a
person (beneficiary) under taking that the bills drawn by the beneficiary will be duly honored
by the issuing bank providing certain conditions mentioning in the letter.
Typical Letter of Credit Transaction
Indenter
Buyer
(Importer)
Sale or Purchase
Issuing Bank /
L/C Opening Bank
Seller /
Beneficiary
(Exporter)
Advising Bank
Confirming Bank
Negotiating Bank
Paying or
Reimbursing Bank
4.3.5 Scrutinizing of L/C application:

The officials of Uttara Bank scrutinize the application for the following reason:
The term and conditions of the L/C must be complied with exchange control & import
trade regulation.
Page 25 of 61

Officers examine whether the goods to be imported are legal.
The L/C must not be opened in favour of the importer.
Radioactivity report in case of goods item.
Survey report or certificate in case of old machinery.
Certificate declaring that the item is in operation not more than five years in case if
vehicles.
To see whether the application is signed by the importer.
Indenting registration number.
Insurance cover note with date of shipment.
Whether IMP form duly signed or not.
4.3.6 Presentation of the documents:

After the exporter is being satisfied with the terms & conditions of the credit, he/ she then
proceeds to dispatch the required goods to the importer. Then he has to present the documents
evidencing dispatching of goods to the negotiating bank within the stipulated expiry date of
the credit. After receiving the documents, the negotiating banks check them against the credit.
If the documents are found in order, the bank will negotiate to the issuing bank. The usual
documents in a L/C are the following:
Bill of exchange.
Commercial Invoice.
Packing List.
Bill of Leading.
Certificate of Origin
Pre-shipment Inspection Report.
Insurance Cover Note.
Shipment Certificate.
Page 26 of 61
4.3.7 Payment procedure of the Import Documents:

This is the most sensitive task of the import department. The officials have to be very
much careful while making payment. The task constitute the followings Date of payment- Usually payment is made within seven days after the documents
have been received. If the payment is become differed, the negotiating bank may
claim interest for making delay.
Preparing sale memo- a sale memo is made at B.C rate to the customer. As the TT
& OD rate is paid to the ID, the difference between these two rates is exchange
trading. Finally an inter branch exchange trading credit advice is sent to ID.
Requisition for foreign currency- for arranging necessary fund for payment a
requisition is sent to the ID.
Transmission of telex- a telex is transmitted to the correspondent bank ensuring
the payment is being made.
4.3.7.1 Pre- Import Financing:

SOD (Secured Overdraft)
Advance allowed in foreign currency for opening L/C to import goods, fall under this
type of lending. This is also an advance of temporary period, which is also known as preimport financing.
PAD (payment Against Document)
Payment against lodgement of shipping documents of goods, imported through L/C falls
under this head. It is a term advance connected with import and is generally liquidate
shortly against payment, usually made by the party for requirement of documents to
release goods forms custom authority. As payment has to be made within 7 days after the
documents have been received, negotiating bank may claim interest for making delay.
Page 27 of 61
4.3.7.2 Post Import Financing:

If there is no available cash in importers hand, he can request the bank to grant loan
against the documents for the purpose of post import financing. There are 2 following
forms of post import financing available in Uttara Bank.
LIM( Loan against imported Merchandise)
LTR (Loan against Trust Receipt)
LIM (Loan against imported Merchandise)

Investment allowed for retirement of shipping documents and release of goods, imported
though L/C, taking effective control over the goods by pledge under banks lock and key
fall under this type of advance. This is also a temporary advance connected with import,
which is known as post import financing would falls under the category Commercial
Lending
LIM may be created in 2 ways:
LIM on importer request.
Forced LIM (Under forced circumstances when party fails to retire the
documents).
4.4.1 Export Section:

By the term Export, we mean that carrying of anything from one country to another. On
the other hand Banker's define Export as sending of visible things outside the country for
dale. Export Trade plays a vital role in the development process of an Economy. With the
Export earning, we meet our Import Bills.
The export trade of the country is regulated by the Import and Export (Control) Act,
1950. There are some formalities, which an exporter has to fulfil before and after
Page 28 of 61

shipment of goods. No exporter is allowed to export any commodity from Bangladesh
unless he/she is registered with Chief Controller of Export & Import (CCI&E) and holds
valid Export Registration Certificate (ERC). The ERC is required to be renewed every
year and this task is generally done by the bank. As per instruction by Bangladesh Bank,
the bank has to report respective department of Bangladesh bank by mentioning latest
payment.
Export Registration Certificate (ERC)

Similar to any other business, exporters are required to obtain ERC from the offices of
the Chief Controller of Import and Export (CCI&E). No person is allowed to export any
goods from Bangladesh without obtaining such ERC. For Registration, prospective
Exporters required to submit the following documents
Application Form
Registered Partnership Deed
Fees paid treasury Challan
Memorandum
Association
Asset certificate
&
and
Articles
of
Incorporation
Certificate
Income Tax Clearance
Copy
Valid Trade License
of
rent
receipt
of
the
receipt
of
the
business firm
Copy
Nationality Certificate
of
rent
business premises.
Bank's Solvency Certificate
4.4.2 Function of Export Section:

The Export (EXP) Form
Foreign Exchange Regulation (FER) Act- 1947 prohibit export of any goods directly or
indirectly to any place outside Bangladesh unless the exporter furnish a declaration to the
Page 29 of 61

effect that the export value of goods has been or will be repatriated into the country
within a period time specified by the Bangladesh Bank. So, repatriation of export
proceeds is mandatory for all exported goods or services. Accordingly, before shipment
of goods an exporter must declare on Export form (Exp) prescribed by Bangladesh Bank
and issued by the Authorized Dealer (Exporters Bunk).
The EXP forms are numbered serially and issued in quadruplicate. For delay in
repatriation of export proceeds or non-realization of export proceeds, the exporters render
themselves for action under Foreign Exchange Regulation Act 1947. Authorized Dealers
(AD) and their officials who certify the export forms also render themselves of such
action by the Central bank.
Disposal of Export Form:

Original
From Custom Authority to Bangladesh Bank after shipment goods.
Duplicate
From Negotiating Bank to Bangladesh Bank after Negotiation.
Triplicate
Quadruplicate
From Negotiating Bank to Bangladesh Bank after realization of the proceeds

of the Export
Retained by the Negotiating Bank as Office Copy.
4.4.3 Export Procedure:

A person eager to export should make application to obtain ERC from CCI&E office.
Then the person should take step for export purpose into the bank for obtaining EXP
form. He must submit following documents:
Trade license
Export Registration Certificate (ERC)
Certificate from concerned Government Organization
After satisfaction on the documents the banker will issue EXP form to the exporter. Now
exporter will be getting shipping and other documents from the shipment procedure.
Page 30 of 61

Exporter should submit all these documents along with letter of indemnity to his bank for
negotiation.
4.4.4 Negotiation:
At the time of negotiation the checklist or required documents are as follows
Commercial Invoice 8 copies
(4 original)
Custom Invoice of Importer's Country
Packing List 8 copies (4 original)
Original Certificate of Origin
Inspection Certificate by the Agent of Importer
Acknowledgement Letter
Frightful Letter etc
All the documents are found strictly as per terms and conditions of L/C i.e. if the
documents are free from discrepancies or if the discrepancies are covered by Indemnity
of the party, bank has to negotiate the Export Bill for negotiation of cash export bills, the
O.D buying rate prevailing on the date of negotiation is applied conversion of the foreign
currency into Bangladesh currency. All transactions are reported through F.E.T sent daily
to the international division Head Office, Dhaka. On receipt of the F.E.T the head office
credits the FBNA Account by debit the balance with foreign Banks abroad Account after
the process of the bill is realized. After negotiation of the export bills, the documents are
to be sent abroad (normally to the L/C Issuing Bank) as per the instructions of L/C &
claim reimbursement of the proceeds from the bank as mentioned in the L/C.
Page 31 of 61
4.4.5 Risk in Negotiation:

If the Bank failed to indemnify any discrepancy in documents prepared by the Exporter
and if bank paid the demanded amount, bank will face huge loss. At that time, the
Negotiating Bank personally try to contact with party and if they agree to deliver the
required documents then the bank may get rid out from huge loss otherwise not. So,
Banker-Customer relationship is very important in this regard. Bank need to be very
careful at the time of negotiation
4.4.6 Back To Back L/C (BTB L/C) :

Back To Back L/C Opens:
It is a secondary letter of credit opened by the advising bank in favour of a
domestic/foreign supplier on behalf of the beneficiary original foreign L/C. As the
original letter of credit of bank by import letter, it is called Back-to-Back L/C. The
second L/C is opened on the strength of the original L/C for a smaller amount.
Back To Back L/C (Foreign):
When the B-To-B L/C is opened in a foreign country supplier it is called B-To-B L/C
(Foreign). It is generally payable within 120 days at site.
Back L/C (Local):
When the Back-to-Back L/C is opened for local purchase of materials, it is called Backto-Back L/C (Local). It is generally payable within 90 days at site.
Back To Back L/C Export Development Fund (EOF) :
EOF provided by the ADB to Bangladesh Bank for export promotion of Third-WorldCountry like Bangladesh. When the bank is not in a position to support the amount of Bto-B L/C then they apply for loans to the Bangladesh Bank for B-To-B (EOF).
Page 32 of 61
4.4.7 Documentation for Export Purpose:

Following major documents are required for export purpose
Commercial invoice
Bill of Exchange
Certificate of Origin
Inspection Certificate
Bill of lading
L/C copy
Quality Control Certificate
Other (if required)
EXP. Form
Packing List
Weight List
4.4.8 Secure Over-Draft (SOD) Export:

Secured Overdraft is one kind of credit facility enjoying by the exporter from the export
section. It is generally given to meet the back-to-back L/C claim. Sometimes it is given to
the exporter by force for meet the back-to-back L/C claim due to delay of Master L/C
payment.
4.4.9 Packing Credit (PC):

It is one kind of credit sanctioned by the export department to meet the exported goods
shipment timely. Packing credit is granted to pay salary, wage& other related factory
expenses of processing the imported products. The bank will give the facility after
deduction of back-to-back.
Page 33 of 61
5.1.Result and Analysis:

I also used qualitative and quantitative method which contains some past and present
features of Uttara Bank Ltd., Uttara Branch. But first I did the survey question by the
qualitative method, which is shown below:
5.1.1 The environment of UBL:

The environment of UBL branches is very dynamic and professional.
Respondent
Percent
strongly agree
29
58%
agree
10
20%
neutral
14%
disagree
6%
strongly disagree
2%
Total
50
100.0
The evironm ent of UBL branches is very dynam ic and

professional
60%
58%
50%
The
eviron
ment
of UBL
40%
30%
20%
20%
14%
6%
10%
2%
0%
strongly
agree
agree
neutral disagree strongly

disagree
GRAPH 5.1.1. The environment of UBL branches is very dynamic and professional.
(Source: Excel Outputs)
Page 34 of 61
Among the 50 respondent when they are asked about environment of UBL, majority of
them which is 58% said that environment of UBL is very dynamic and professional. 20%
respondents were agree about the environment of UBL, 14% respondents were neutral
about the environment of UBL, while only 6% of the L/C clients think that environment
of UBL is not satisfactory.
5.1.2Helpfulness of the staffs:

The staffs of UBL are very helpful to the clients.
Respondent
Percent
strongly agree
28
56%
agree
10
20%
neutral
16%
disagree
2%
strongly disagree
6%
Total
50
100.0
The staffs of UBL are very helpful to the clients

60%
56%
50%
40%
Series2
30%
20%
20%
10%
16%
2%
6%
0%
strongly
agree
agree

disagree
GRAPH 5.1.2. The staffs of UBL are very helpful to the clients. (Source: Excel
Outputs)
Page 35 of 61
Among the 50 respondent when they are asked about helpfulness of UBL staffs, majority
of them which is 56% said that UBL staffs are very helpful. 16% respondents were
neutral about the helpfulness of UBL staffs, while only 6% of the L/C clients think that
UBL staffs are not enough helpful.
5.1.3. Waiting Time:

At UBL, clients customers have to wait less time to get the Service.
Respondent
Percent
strongly agree
28
30%
agree
10
40%
neutral
10%
disagree
4%
strongly disagree
6%
Total
50
100.0
At UBL,L/C clients have to w ait less tim e to get the service
40%
40%
30%
30%
20%
Watinig Time
10%
10%
4%
6%
0%
strongly
agree
agree

disagree
GRAPH 5.1.3. At UBL, clients customers have to wait less time to get the Service.
(Source: Excel Outputs)
Page 36 of 61

Among the 50 respondents, when they are asked that whether the L/C clients of UBL
have to wait fewer times to get the customer service, 40% agreed with that. 10%
respondents were neutral, while only 6% of the L/C clients thinks that at UBL L/C
customers have to wait longer times to get the clients service.
5.1.4. Knowledge of UBL staffs about banking system:

The staffs are knowledgeable about banking system of UBL.
Respondent
Percent
strongly agree
21
42%
agree
18
36%
neutral
18%
disagree
4%
strongly disagree
0%
Total
50
100.0
The staff are Know ledgeable about banking system of

UBL
50%
42%
40%
36%
Staffs
Knowle
dgeabl
e
30%
18%
20%
10%
4%
0%
strongly
agree
agree
0%

disagree
GRAPH 5.1.4. The staffs are knowledgeable about banking system of UBL. (Source:
Excel Outputs)
Among the 50 respondent when they are asked about knowledge of the staffs about
various products and banking systems of UBL, 42% said that UBL staffs are well-
Page 37 of 61

knowledgeable about various products and banking systems of UBL. 18% respondents
were neutral, while only 4% of the L/C clients think that UBL staffs are not enough
knowledgeable about various products and banking systems of UBL.
5.1.5. Margin Policy:

The margin policy of UBL is quite satisfactory.
Respondent
Percent
strongly agree
17
34%
agree
20
40%
neutral
18%
disagree
2%
strongly disagree
6%
Total
50
100.0
The Margin Policy of UBL is quite satisfactory

40%
35%
30%
25%
20%
15%
10%
5%
0%
40%
34%
18%
Margin
Policy
2%
strongly
agree
agree
6%

disagree
GRAPH 5.1.5. The margin policy of UBL is quite satisfactory. (Source: Excel Outputs)
Among the 50 respondent when they are asked about margin policy of UBL, 40% said
that the policy is satisfactory. 18% respondents were neutral, while only 6% of the L/C
clients think that UBLs margin policy cannot satisfy them and they think this policy
should be changed to a reasonable one.
Page 38 of 61
5.1.6. The number of branches of UBL:
UBL has adequate number branches to serve its clients.

Respondent
Percent
strongly agree
20
40%
agree
16
32%
16%
2%
5
50
10%
100.0
neutral
disagree
strongly disagree
Total
UBL has adequate num ber branches to serve its clients
40%
40%
35%
32%
Adequate
of the
serivces
of UBL
30%
25%
20%
16%
15%
10%
10%
5%
2%
0%
strongly
agree
agree

disagree
GRAPH 5.1.6. UBL has adequate number branches to serve its clients. (Source: Excel
Outputs)
Among the 50 respondent when they are asked about the number of branches of UBL.
My question was about whether they are satisfied with the number of UBL branches or
not. 40% said that UBL has adequate number of branches. 16% respondents were neutral,
while only 10% of the L/C clients think that the branches of UBL are not adequate to
serve its huge customer base.
Page 39 of 61
5.1.7. Overall satisfaction toward UBL:
Your overall satisfaction towards UBL is very high.

Respondent
Percent
strongly agree
14
28%
agree
17
34%
11
22%
10%
3
50
6%
100.0
neutral
disagree
strongly disagree
Total
Your Overall satisfactino towards UBL is very high

35%
30%
25%
20%
15%
10%
5%
0%
34%
28%
Overall
satisfactino
towards
22%
10%
strongly
agree
agree
6%

disagree
GRAPH 5.1.7. Your overall satisfaction towards UBL is very high. (Source: Excel
Outputs)
When respondents are asked that whether their satisfaction level towards UBL is very
high, 34% agreed with that. 22% respondents were neutral, while only 10% of the L/C
customers think that they are not satisfied with UBL.
Page 40 of 61
5.1.8. Accuracy of the services of UBL:

The accuracy of UBL L/C clients service is high.
Respondent
Percent
strongly agree
29
58%
agree
12
24%
14%
4%
0
50
0%
100.0
neutral
disagree
strongly disagree
Total
The accuracy of UBL L/C clients Service is high

60%
58%
50%
Accuracy
of the
service of
UBL
40%
30%
24%
20%
14%
10%
4%
0%
0%
strongly
agree
neutral
strongly
disagree
GRAPH 5.1.8. The accuracy of UBL L/C clients service is high. (Source: Excel
Outputs)
Among the 50 respondent when they are asked about the accuracy of the services of
UBL. 58% said that the accuracy level of UBL services is quite satisfactory. 14%
respondents were neutral, while only 4% of the L/C clients think that the accuracy level is
not that much satisfactory.
Page 41 of 61
5.1.9. Insurance Facility:

UBL can arrange insurance facility for L/C clients
Respondent
Percent
strongly agree
24
48%
agree
16
32%
14%
4%
1
50
2%
100.0
neutral
disagree
strongly disagree
Total
UBL can arrange insurance facility for L/C clients
50%
48%
40%
32%
Insuranc
e
Facility
30%
20%
14%
10%
4%
2%
0%
strongly
agree
agree

disagree
GRAPH 5.1.9. UBL can arrange insurance facility for L/C clients. (Source: Excel
Outputs)
Among the 50 respondents when they are asked about whether UBL can arrange
insurance facility for the L/C Company or not, 48% said that NBL can arrange insurance
facility for them. 14% respondents were neutral, while only 4% of the L/C customers
think that UBL sometimes unable to arrange reliable insurance facility for the L/C clients.
Page 42 of 61
5.1.10. Loan Facility:
UBL provide loan facility to open L/C to its valued clients

Respondent
Percent
strongly agree
25
50%
agree
13
26%
6%
8%
5
50
10%
100.0
neutral
disagree
strongly disagree
Total
UBL provide lona Facility to poen L/C toits valued cilents

50%
50%
40%
26%
30%
20%
Lona Facility
8%
6%
10%
10%
0%
strongly
agree
agree
neutral
disagree
strongly
disagree
GRAPH 5.1.10. UBL provide loan facility to open L/C to its valued clients (Source:
Excel Outputs)
Among the 50 respondents when they are asked about whether UBL can loan facility for
the L/C Company or not, 50% said that UBL provides loan facility for them. 6%
respondents were neutral, while 10% of the L/C customers think that UBL cannot provide
loan facility for the L/C customers when needed.
Page 43 of 61
5.1.11. Interest rates against loans:
The interest rate of the loans charged by UBL is high or low

Respondent
Percent
21
42%
58%
High
Low
29
Total
50
100
The Srevice Charges of UBL are high or low
72%
80%
High
60%
40%
Low
28%
20%
0%
High
Low
GRAPH 5.1.11. The interest rate of the loans charged by UBL is high or low (Source:
Excel Outputs)
When L/C customers are asked about the interest rate against loans of UBL, 58% rated it
as low, 42% rated it as high think that the interest rate against loans is high.
Page 44 of 61
5.1.12. Overall satisfaction:
The overall satisfaction of Fruit L/C clients is high or low

Respondent
Percent
21
76%
29
50
24%
100
High
Low
Total
the Overall Satisfaction of Fruit L/C clients is:
76%
80%
60%
24%
40%
Overall Satisfaction
20%
0%
High
Low
GRAPH 5.1.12. The overall satisfaction of Fruit L/C clients is high or low. (Source:
Excel Outputs)
When respondents are asked that whether their overall satisfaction of fruit L/C clients is
very high, 76% agreed with that. 24% respondents were low of the L/C clients; think that
they are not satisfied with UBL.
Page 45 of 61
5.1.13. Service Charges:
The service charges of UBL are high or low

Respondent
Percent
14
28%
36
50
72%
100
High
Low
Total
The interest Rate of the loans charged by UBL is:
58%
60%
50%
42%
40%
Interest Rate
30%
20%
10%
0%
High
Low
GRAPH 5.1.13. The service charges of UBL are high or low (Source: Excel Outputs)
When L/C customers are asked about the service charge of UBL, 72% rated it as low.
Only 28% respondents were high, L/C clients think that the service charge of UBL is not
low.
Page 46 of 61
5.1.14. Coordination between foreign exchange dept. and loan dept:

The coordination between UBL foreign exchange dept. and loan dept. is high or
low
Respondent
Percent
High
21
42%
29
58%
50
100
Low
Total
The coordination between UBL foreign exchange dept. and

loan detp.is :
76%
80%
60%
24%
40%
20%
0%
High
Low
GRAPH 5.1.14. The coordination between UBL foreign exchange dept. and loan dept. is
high or low (Source: Excel Outputs).
When L/C Company is asked for their opinion about the coordination between foreign
exchange dept. and the loan dept. of UBL, 42% rated it as high. While 58% think that
there is lack of coordination between those two departments of UBL.
Page 47 of 61

By the above survey it is seen that, the L/C clients of UBL are very much satisfied by the
service provided by UBL,because of UBL , The staffs are very helpful to the clients,
clients have not to wait less time to get the service , The environment of UBL branches is
very dynamic and professional, The margin policy is quite satisfactory, staffs are
knowledgeable about banking system, accuracy of UBL L/C clients service is high, UBL
can arrange insurance facility for L/C clients, provide loan facility to open L/C to its
valued clients, overall satisfaction of Fruit L/C clients is high, service charges of UBL is
low, The coordination between UBL foreign exchange dept. and loan dept. is high.
In my survey have worked with 50 rspondents,this 50 respondents has given the answer
of 14 right survey questions, in this 50 respondents many of them has given both strong
agree and agree on those 14 right survey questions.
So, hebce, it is seen by getting the answer for the respondents that it is understood that
the importer of UBL open L/C in UBL.the respondents open L/C in UBL because they
get good service form UBL.so for this, as a result day by day the L/C open growth is been
increasing so, for this impact the growth of import and export in UBL is increasing
gradually.
Page 48 of 61
5.2. Analysiss Of the Topic:

In the report my selected topic International Tread Growth of Uttara Bank Ltd. And I am
trying to analyse this part quantitative method.
5.2. Analysis of the Foreign Affairs:

During my internship period, I was trying to observe banking foreign exchange activities
of the UBL, Uttara Branch. The Uttara Bank Ltd. is performing for working for a caring
society to be more effective and to achieve their corporate goal.
In the report my selected topic is the impact of international tread in Bangladesh; A
study of Uttara Bank Limited at Uttara Branch and I am trying to analyse this part
with the help of graphical method.
Statement of Foreign Affairs for the Month of January, February & March of
Uttara Bank, Uttara Branch:
Analysing the financial performance (also called financial analysis) is so much essential
for each and every business institution as well as for the Banking institutions to assess
their past financial performance and to identify the sources, where the necessary
improvement is needed to perform better in the future and to meet the future challenges
by taking effective business strategy.
5.2.1. Import Affairs:
Particulars
No of L/C
Amount (Figure in Thousands)
January
22948
February
20495
March
11
33580
Source: Uttara Bank Limited, Uttara Branch.
Page 49 of 61
Import Affairs for Three Months
Figure in thousand
35000
30000
25000
20000
15000
Import
10000
5000
0
January
February
March
Month
Figure 5.2.1.: Import Affairs for Three Months (January-March) 2012

After observing the figure drawn above, I am able to say that, during the time period
between the months January to March; the Import Affairs of the Uttara Bank Ltd, Uttara
Branch increasing which is a good for bank income will increase if import business is
increasing.
5.2.2Import Business:
(Amount in thousand)
Particulars
Import Business
2007
2008
2009
2010
2011
100500
113743
121650
328820
377683
Source: Annual report 2007-2011
Page 50 of 61
Amount in thousand
Import Business
400000
350000
300000
250000
200000
Import
150000
100000
50000
0
2007
2008
2009
2010
2011
Year
Figure 5.2.2: Import Business for 5 Years (2007-2011)
In the graph shows that the amount of Import Business of Uttara Bank Ltd, Uttara Branch
is decreased in the year of 2007 rather than other years but it is increased in 2011. The
above graph we can see that the amount of Import Business (2011) is the highest than the
other years which is a good sign.
5.2.3Import Business Growth:
ITEMS
GROWTH
2008
13.17%
No of
LC/
Import
Doc.
Opened
TARGET
TARGET
ACHIEVED
300000
37.91%
40
2009
6.95%
500000
24.33%
50
2010
170.30%
500000
65.76%
115
14.86%
400000
94.42%
2011
Page 51 of 61
94
Im port Business Grow th
180.00%
160.00%
140.00%
120.00%
100.00%
80.00%
60.00%
40.00%
20.00%
0.00%
Target
Achived
Grow th
2008
2009
2010
2011
Year
Figure 5.2.3: Import Business Growth for 4 Years (2008-2011)
From the above graph, we can see that, in 2008 the growth of import was 13.17% and the
achievement of targets were 37.91%.in 2009; the growth of import was 6.95% which is
very much less comparing to 2008.for which, there is a fall in the growth. But in 2010,
suddenly the growth improved was doubled. In 2010, the import rate of growth was
170.30%, for which the target achieved was 65.76%, and also the number of L/C opened
was more compared to other years. In 2011, the growth rate was and the target was give
400000, in which the target achieved was 94.42%, which gives a good impact to UBL for
import business. in 2009 to 2010,the growth is increased is much more than in 2010
to2011,at last it can be said, the import business in giving a good sigh to UBL Bank.
5.3.1Export Affairs:
Particulars
No of EXP
Amount (Figure in Thousands)
January
24412
February
23480
March
10
40039
Source: Uttara Bank Limited, Uttara Branch.
Page 52 of 61
Export Affairs for Three Months

45000
Figure in thousand
40000
35000
30000
Export
25000
20000
15000
10000
5000
0
January
February
March
Month
Figure 5.3.1: Export Affairs for Three Months (January-March) 2012

After observing the figure drawn above, I am able to say that, during the time period
between the months January to March 2012; the Export Affairs of the Uttara Bank Ltd,
Uttara Branch is increasing in March and highest amount other two month which is a
good sign. I hope that the Uttara Bank can maintain their Export business in near future.
5.3.2Export Business:
(Amount in thousand)
Particulars
Export Business
2007
2008
2009
2010
2011
30876
49867
57985
131687
142676
Source: Annual report 2007-2011
Page 53 of 61
Export Business
Amount in thousand
160000
140000
120000
100000
Export
80000
60000
40000
20000
0
2007
2008
2009
2010
2011
Year
Figure5.3.2: Export Business for 5 Years (2007-2011)
In the graph shows that the amount of Export Business of Uttara Bank Ltd, Uttara Branch
is decreased in the year of 2007 rather than other years but it is increased in 2011. The
above graph we can see that the amount of Export Business (2011) is the highest. I hopes
that the Uttara Bank can improve their export business in near future with better services.
5.3.3Export Business Growth:
No of
LC/
Export
Doc.
Opened
GROWTH
TARGET
TARGET
ACHIEVED
61.51%
400000
12.46%
48
2009
16.28%
600000
9.66%
51
2010
127%
800000
16.46%
74
8.34%
800000
17.83%
ITEMS
2008
2011
Page 54 of 61
49
Export Business Growth

140.00%
120.00%
100.00%
80.00%
Target
Achived
Grow th
60.00%
40.00%
20.00%
0.00%
2008
2009
2010
2011
Year
Figure 5.3.3: Export Business Growth 5 Years (2008-2011)
From the above graph, we can see that, in 2008 the growth of export was 61.51% and the
achievement of targets were 12.46%.in 2009; the growth of import was 16.28% which is
very much less comparing to 2008.for which, there is a fall in the growth. But in 2010,
suddenly the growth improved was doubled. In 2010, the import rate of growth was
127%, for which the target achieved was 16.46%, and also the number of L/C opened
was more compared to other years. In 2011, the growth rate was and the target was give
800000, in which the target achieved was 17.83%, which gives a good impact to UBL for
Export business. In 2009 to 2010,the growth is increased is much more than in 2010
to2011,at last it can be said, the Export business in giving a good sigh to UBL Bank.
Page 55 of 61
5.4. Import and Export Growth:
Import & Export Growth

180.00%
Amonut in Thousand
160.00%
140.00%
120.00%
100.00%
Export
80.00%
Import
60.00%
40.00%
20.00%
0.00%
2008
2009
2010
2011
Year
Figure 5.4: Import and Export Growth for 4 Years (2008-2011)

After finding the growth of import and export it can be said that every year the growth is
increasing form 2008 to 2011 this growth is increasing in UBL because every year in this
bank several L/C open, so for this the international trade is increasing every year, which
can provide a good impact in UBL and in our county. this growth is increasing every
year, but the growth has decreased form 2008 to 2009, and aging at 2010 the growth rate
has greatly increased, but we can see the by the rate the growth was increased and L/C
open were in 2010 is not similar with 2011, in this year the growth has increased and L/C
accounts were opened but not like in 2010 it was. in 2011,the import growth increased by
14.86% and the export growth8.34% which is more than 2010 but in average it should
have been more, because there was no rapid growth in 2011,where was in 2010 there was
a huge rapid growth. In UBL the growth of import and export and the rate of L/C account
opened is more than the export growth because in 2011 the import in L/C open is 94 and
the growth is 377683, and also the charge of import is more than the export. Import is
more profitable for the bank. In UBL the growth of export is increasing but yet is less
than the rate of import. the growth of export in 2011 is 14.86% and the number of L/C
opened are 49.in the case of export, the charge rate taken is less compared to import.so,as
Page 56 of 61

a result import takes place much more than export for example we can see that in 2011,in
import the L/C opened was 94 and in export the L/C opened were 84.at last, it can be said
the growth of import is much more than export .but, if I see or visualize both import and
export in dividually than I can see that both of them are increasing yearly, which will
create a good position for UBL in the banking sector.
Finding, recommendation and Conclusion:

6.1. Findings:
During my internship period in the Uttara Bank Limited, I have worked in Uttara branch
for three months. During this period I have found that:
Achieved total import in 2011 was Tk. 367683 thousand against the target Tk. 400000
thousand. Achieved total export in 2011 was Tk. 142676 thousand against the target
Tk 800000 thousand.
Import and export for the last 5 years show a gradual increased and better
performance.
All the employees of this department are skilled, active, self-motivated and
absolutely friendly to the clients.
There is no foreign exchange manual in UBL.
Majority of the UBL customers are satisfied with the L/C service of UBL.
Helpful attitude of the staffs, , shorter waiting time for customer service, shorter
queue time at cash counter, product features, margin policy, service charges, loan
facility to open L/C , accuracy of UBL L/C service, online banking and security
system are the most important service attributes for the customers.
Marketing for foreign exchange business demands special importance and extensive
research as the product is different but there is a lacking of this in the bank.
Page 57 of 61
UBL estimates only the annual amount of L/C opening. Quarterly performance is not
considered.
Lack of promotional initiatives to expand the foreign exchange business specially

the import L/C service.
The number of employees of the department is not sufficient.
The employees are not satisfied with the logistic support provided by the bank.
The training program of the bank is not so effective.
Customers are mostly satisfied with the environment of UBL, behavior and manner
of the staffs, helpful attitude of staffs, staffs knowledge about products and banking
system, location of branches, evening banking, website, online banking and security.
6.2. Recommendation:
I had the practical exposure in Uttara Bank Limited for just three months, with my little
experience in the bank in comparison with vast and complex banking system; it is not so
easy to recommend some suggestions to enhance the performance level of the
organization. I had observed some shortcomings regarding operational and other aspects
of their banking. On the basis of my observation I would like to present the following
recommendations.
Uttara Bank Ltd. has to increase their export business.
Foreign exchange operations of other banks are more dynamic and less time
consuming. Uttara Bank Ltd. should take some initiative to compete with those
banks. The bank should take the initiative to develop an effective research and
development centre to get innovative ideas to capture the competitive market.
L/C should be established against the request of the applicant who has favourable
previous records of accomplishment.
A copy of original L/C may be dispatched to nominate (as per L/C terms) land
ports prior to shipment of goods against the concern L/C.
Page 58 of 61
Quality performance of import L/C opening should be considered along with

estimating the annual volume of the same major revenue earning commodities.
Letter of credit opening procedure and margin requirement may be relaxed for
prime customers, otherwise new and competitive banks will take the clients away
by giving special facilities.
New customers should be given some advantage to open L/C. If they are treated
well, they may gradually become prime customer for UBL.
They should setup a strong and effective foreign exchange manual.
In foreign exchange department it is required to communicate with foreign banks

frequently and quickly. To make the process easily modern communication media
for example e-mail, Internet fax should be used.
To meet today's urge of the customer, the bank should introduce E - Banking
system, Credit Card and Automated Teller Machine (ATM).
UBL should introduce SMS banking facilities.
UBL also can go for some promotional activities through public relations
department.
To provide quality service to the customer it is necessary to have a trained team of

staff.
The bank should arrange effective training programs.
The bank should change their software. The flora bank is very slow. They can
introduce high speed foreign software.
I highly recommend that the bank management should implement the Hertzbergs
motivation hygiene theory which will give the employees more satisfaction and they will
be able to increase their job Satisfaction and skill as well.
Page 59 of 61
6.3. Conclusion:
As an organization the Uttara Bank Limited has earned the reputation of top banking
operation in Bangladesh. It is relentless in pursuit of business innovation and
improvement. It has a reputation as a partner of consumer growth. As a bank, Uttara
Bank makes a strong position through its various activities. Its number of clients/ amount
of deposit and investment money increases day by day. This bank already has shown
impressive performance in Foreign Exchange Business.
Uttara bank introduced a specialized banking service in Export Import business. With a
bulk of qualified and experienced human resource, Uttara Bank Limited can exploit any
opportunity in the banking sector. Since its establishment it is rendering its services with
qualified and knowledgeable staff. The environment of Uttara Bank Ltd is very
modernized and friendly. The staffs are specialized in their respective fields. Each of
them works on their own and there is supervision from the top. The motivation of the
staff, we believe comes from the very sense of responsibility. Each member is
individually responsible for his or her work.
Consumers are more or less satisfied with the present services of the bank. Management
should think to start new services and take different types of marketing strategy to get
more customers in this competition market of banking.
With a bulk of qualified and experienced human resource, The Uttara Bank can exploit
any opportunity in the banking sector. It is pioneer in introducing many new products and
services in the banking sector of the country. But it faces continuous challenge from the
local private banks and foreign banks, which mainly specialize in the consumer banking.
As a result, it has to develop new products and services to ease the competition on a
continuous basis.
The Uttara Bank Limited, Uttara Branch is one of the most potential branches in the
banking sector. It has a large portfolio with huge assets to meet up its liabilities and the
management of this branch is equipped with the expert bankers and managers in all level
of management. So it is not an easy job to find out the drawbacks of this branch.
Page 60 of 61
6.4. References
Foreign Exchange Operation Manual of Uttara Bank Limited.
Guideline for Foreign Exchange Transactions published by Bangladesh Bank.
Uttara Bank web site. (www uttarabank-bd.com) Accessed on when data are needed.
Annual Report Uttara Bank Limited, Dhaka Bangladesh (2007-2011).
Gitman, Lawrence J, (2003), Principals of Managerial Finance, 10th edition,

Pearson Education (Singapore) Pte. Ltd.
Madura, Jeff, (2009), Financial Markets and Institutions, 7th Edition, Prentice
Thomson, South-Western.
Skinner, Steven J. (2003) Business for 21st Century
Read, E.W. and Gill, E. k. (2001) Commercial Banking.14th Edition; Person

Education Inc., Singapore.
Internet sources-( Date Of Browsing- from September to November, 2012)
http://www.google.com
http://en.wikipedia.org/wiki/List_of_Banks_in_Bangladesh
http://en.wikipedia.org/wiki/Finance_lease
http://www.bangladesh-bank.org/regulationguideline/foreignexchange/app1vol1.html
http://www.bangladesh-bank.org/
Page 61 of 61
Appendix
Survey Question
Questionnaire
This questionnaire has been prepared for a research on for what impact the growth of
L/C on import and export increase.
Company Name:
Mark your level of agreement with the statements below by circling an option. (1=
strongly agree, 2= agree, 3= neutral, 4= disagree 5 = strongly disagree)
1. The staffs of UBL are very helpful to the clients.
2. At UBL, clients customers have to wait less time to get the

Service.
3. The environment of UBL branches is very dynamic

and professional.
4. The margin policy of UBL is quite satisfactory.
5
5
5. The staffs are knowledgeable about banking system

Of UBL.
6. UBL has adequate number branches to serve its clients.
7. Your overall satisfaction towards UBL is very high.

8. The accuracy of UBL L/C clients service is high.
9. UBL staffs can cope up with the clients interest.
10. UBL can arrange insurance facility for L/C clients.
11. UBL provide loan facility to open L/C to its valued clients.
Place with a tick mark, where you stand, in the scales below:
12. The overall satisfaction of Fruit L/C clients is:
High
Low
1
13. The service charges of UBL are:

Reasonable
Not reasonable
1
14. The coordination between UBL foreign exchange dept. and loan dept. is:
High
Low
Importer and Exporter clients list

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
BA- 154236
BA- 0184960
BA- 0191916
BA- 0190873
BA- 0209613
BA-0195529
BA-119511
BA- 0190576
BA- 114288
BA- 0189598
BA- 0191695
BA-91198
BA-0170930
BA- 0178009
BA- 60734
BA- 0187359
BA- 0179087
BA- 118565
BA-0192118
BA- 0170071
BA- 158289
BA- 0187309
BA- 0173028
BA- 0198936
BA- 0194710
BA-0220612
BA- 0193762
BA-143452
BA- 0215190
BA- 0224896
BA - 0193684
BA - 1578964
Commercial
Commercial
Commercial
Commercial
Industrial
Commercial
Industrial
Commercial
Industrial
Commercial
Commercial
Commercial
Commercial
Industrial
Commercial
Commercial
Commercial
Industrial
Commercial
Commercial
Commercial
Commercial
Commercial
Commercial
Commerical
Industrial
Commerical
Commerical
Commerical
Commerical
Commerical
Commerical
Amir Trading Internation

Ali Enterprise
All Trade International
Acorate Knitting Ware
ASS Knitwear Ltd
A.B.L Business
Apparel Mart Packaging Ltd
BSP Traders
Cosmic Sweaters Ltd
Gentry Pharma. Ltd
H.L.Trade International
Hero International
Helenthas Corporation Ltd
Imporial Tec Ltd
Ifti & Associates
Meem Electronics
Mr. Baker
Pacific Fibre Corporation
Pranto Trading Corporation
Pisco Ink Co
Parvez & Associates
Rana Enterprise
Sky Link International
South East Knitting Ltd
Saima Motors
Suchi Feed Mills
Surabari Knit Mills Ltd
Wahed Foundation
Winner Retreads Ltd
king flower
Bn retreads ltd
Hot cake
33
34
35
36
37
38
39
40
BA - 259687
BA -0221569
BA - 36987
BA - 45879
BA - 0124896
BA - 0189876
BA-0223481
BA- 0178009
Commerical
Commerical
Commerical
Commerical
Commerical
Commerical
Industrial
Commerical
Amana garmnss ltd

Minmax Textile
Shrine Enterprise
Olift Elctric Forklift (Bd) Ltd
Shrine Enterprise
Prism Design
Green tech industries
Imporial Tec Ltd

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Prepared By:: Independent University, Bangladesh November 2012

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The Impact of International Trade Growth

in Bangladesh; A study of Uttara Bank

An Internship report presented in partial fulfillment of

Independent University, Bangladesh

Uttara Bank Ltd, Uttara Branch

The Impact of International Trade Growth in

Dr. A.N.M. Shibly Noman Khan,

Uttara Bank Ltd, Uttara Branch

Subject: Submission of Internship report.

Uttara Bank Ltd, Uttara Branch

School of Business Independent University

Uttara Bank Ltd, Uttara Branch

Table of Content Topic

Chapter one: Company Profile

Introduction of Uttara Bank Limited

Background of Uttara Bank Limited

Uttara Bank Ltd. at a Glance

Organization Structure of Uttara Bank Ltd

Chart of Internship in Uttara Bank Ltd, Uttara

Departments of the Branch

Products of UBL, Uttara Branch

Other Loans & Lease Service

Foreign Exchange Modes

Organization Chart of UBL: Uttara Branch

Position of Internship Activities:

Cheque Clearing Department:

Loan and Advance Section

Chapter Three: PROJECT PROFILE

origin of the report

the problem statement

Review of the Literature

Objectives of the Report

Methodology of the Study

Significance of the research

Chapter Four : Foreign Exchange of

Foreign Exchange Department of UBL

Foreign Exchange Department

Fundamentals of Foreign Policy

Income of the bank in foreign exchange sector

Opening of Foreign Exchange Accounts by UBL

Papers and Documents required on UBL at the

Functions of Foreign Exchange Department

Import procedure of Uttara Bank

Role of L/C in the import procedure of UBL

Scrutinizing of L/C application

Presentation of the documents

Payment procedure of the Import Documents

Pre- Import Financing

Post Import Financing

Function of Export Section

Documentation for Export Purpose

Secure Over-Draft (SOD) Export

Packing Credit (PC)

Chapter five : Result analysis and f Finding

Result and Analysis

Analysiss Of the Topic

Analysis of the Foreign Affairs

Import Business Growth

Export Business Growth

Import and Export growth

Chapter six: Finding, recommendation

Uttara Bank Ltd, Uttara Branch

1.2. Introduction of Uttara Bank Limited: