Mary Jane P.

Lampasa
Brgy. Miramar, Villareal Western Samar, Philippines
Contact #: 09286683238
Email Add: mjanepalmiano@yahoo.com

Position Desired: Customer Service Representative

Objective: To seek career growth, development, and advancement in the given
position, by applying my knowledge, ability and skills that will help the mission and
vision of the company.

Worked Experienced:
Customer Care Professional
Hinduja Global Solutions
Manual Card Activation (AMEX)
June 13, 2014- January 17, 2016
Duties and Responsibilities:
Assist Card Members in confirming their new cards
Process additional cards for Card Members (Personal Cards)
Advanced Technical Support /Certified Tech
SPI Global Inc. (Makati City)
Dish Network
July 19, 2013-April 30, 2014
Duties and Responsibilities:
Handle inbound calls for Dish Network such as billing inquiry, technician visit, restore
service and upgrade receivers
Provided troubleshooting steps for signals loss, programming issues in their TV service
Upgrade packages and up-sell for an available service

Consultant/Technical Support (AT&T U-verse)

Sutherland Global Services Inc. (Taguig City, Philippines)
February 14, 2011 to May 30,2012
Duties and Responsibilities:
Assist Members in rescheduling the U-verse Installation
Provide accurate information such as account information, package details and
appointment status
Assist Members in troubleshooting their issue with the U-verse service
(CVOIP,IPTV,HSIA)
Technical Support/ Customer Service Associate (XBOX Account)
Telus International Philippines (Taguig City, Philippines)
October 20, 2008- Feb. 12, 2011
Duties and Responsibilities:
Assist customers issue by providing high quality of service
Handle Retention and cancellation of Xbox Live accounts
Handled Tier 2 calls for Save and Billing Dept.
Handled escalated calls for Save and Billing Dept.
Customer Service Representative (CHCS ACCOUNT)
Advanced Contact Solutions Inc. (Makati City, Philippines)
February 19, 2007 to March 19, 2008
Duties and Responsibilities:
Handled inbound calls for Prescription Pathway (Drug Plan)
Provide Customer Service at all times by responding to the clients concern.
Handled inbound calls for Verification Department
Assist agents and members for the enrollment process.

Educational Background:
Graduate of Bachelor of Science in Commerce Major in Management
Technological Institute of the Philippines
Cubao, Quezon City Philippines
June 2001- October of 2006

Skills and Trainings:

Proficient in English Communication/ Writing

Computer Literate
Trained in Petros, Center for Learning
On Job Training (Wireless Technology Solutions Inc, Makati City)

Personal Information:
Birthday
Birth Place
Civil Status
Age
Height

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January 16, 1984

Brgy. Guintarcan, Villareal, Western Samar
Married
32 years old
52 ft

Personal References:
Available Upon Request: