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Overview
ALM Solution Management
SAP Active Global Support, June 2011
Disclaimer
This presentation outlines our general product direction and should not be relied on in making a
purchase decision. This presentation is not subject to your license agreement or any other agreement
with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to
develop or release any functionality mentioned in this presentation. This presentation and SAP's
strategy and possible future developments are subject to change and may be changed by SAP at any
time for any reason without notice. This document is provided without a warranty of any kind, either
express or implied, including but not limited to, the implied warranties of merchantability, fitness for a
particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this
document, except if such damages were caused by SAP intentionally or grossly negligent.
Introduction
Change
Request
Management
Quality Gate
Management
Transport
Management
Retrofit
Change and Transport
system (SAP / Non SAP)
Transport
Analytics /
Configuration
Validation
Event
Management
(Alerts)
Problem
Management
Impact &
Root Cause
Analysis
Maintenance
Management
Change
Management
Test
Management
Knowledge
Management
Deployment
Management
Service Desk
IT Service Management
System
Recommendations
Test Management
Job Scheduling
Management
Feedback
Service Desk
Message
Service
Desk
Employee
Request for
Change
Requester
Change
Manager
PRD
Developer
Controlled transports
Change
Transaction
Tester
QAS
Controlled transports
IT Operator
Change Request
Management
DEV
Technical Infrastructure
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document
is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-
Create
Request for
Change
Change
Manager
Process
Request
Approver
Approve /
Reject Request
Notification
via
Workflow
Change
Manager
Handover to
Execution
Developer &
IT Staff
Create
Change
Transaction
Test
Change
Requester
Confirm
Change
Change Request
Management supports
all types of changes
SAP and non-SAP
Changes
System Landscapes
2011 SAP AG. All rights reserved.
Tester
IT Assets
Admin Tasks
8
Change Documentation
Integrated in technical
infrastructure
10
Transport Management
Test Management
11
Depending on
project releasecycle
Urgent Change
Emergency
Changes
Independent from
project release
cycle
Admin Change
Documentation only
Administrative
activities
Related to system
landscape of
change project
Not integrated in
SAP Transport
Management
General Change
Changes on IT
Assets
Mobile Devices
Printer
Not mandatory
related to any
change project
Defect Correction
Used during testphase of
implementation or
maintenance
projects
Document test
defects and their
correction
Integrated in SAP
Transport
Management
12
Test Transports
(Transport of Copies)
QAS
DEV
PRD
Normal Change
Dev System 1
Client1
Test System
Dev System 2
Client1
Production
System
13
14
16
17
Requester
Create
Change
Request
Change Manager
Validate
Change
Request
Add System
Details
mult. Approvers
Approve
Change
Request
Notification
via
Change Manager
Handover to
Development
Scope Extension
New
Change
Document
Workflow
18
Direct access to
transport logs
Information about
critical transport
objects or
conflicts
19
20
21
Test Workbench
Quality Gate Management
22
23
Automatic Import for Objects of transport requests into the Retrofit system
Support of 100% of transportable objects!
Automatic categorization of objects (Auto Import, Retrofit and Manual)
Detection of technical sequence dependencies
Implementation Projects
DEV
TST
Con
QAS
PRD
24
Feedback
Request for
Change
IT Staff
Service Desk
Message
Requester
Service
Desk
Employee
Change Request
Management
Service Desk
Change
Manager
General Change
IT Assets
25
Thank You!